ATMContent ™Appliance

Embedded ATM ™ Manager PLATFORM

Product Suite Reference Guide

Copyright © 2009
By TEKchand LLC, Chicago U.S.A
www.tekchand.com
All rights reserved.
This document and information is the property of TEKchand LLC. Any unauthorized use or reproduction is prohibited.
Send all correspondence to: sales@tekchand.com
 ATMContentPro™

ATMContent ™Appliance
ATMContentPro is a comprehensive appliance based delivery model for TEKchand’s ATMLive ManagerTM
Application. The appliance is pre-configured with everything you need—hardware, OS, Databases, security
protocols, the ATMLive ManagerTM Application—to get started immediately with a plug-n-play implementation.
The appliance makes it easier and more affordable for smaller organizations with 3 to 500 ATMs to remotely
manage ATM Screen Content, Targeted Marketing Messages, Electronic Journals, Remote Deposit Capture,
Windows Patches and more.

TEKchand offers three core products through the ATM Manager:

ATMContent Manager ATMPersonalization Manager ATMRemote Manager

u Standard Product for Graphic
Screen changes for legacy ATMs.
u
PwrHTML™ Campaigns for
Advanced Marketing on Windows
based ATMs and Kiosks.
u
Vendor Campaign Manager for
Remote Delivery and Management of
ATM Vendor Campaign Objects.
u Cardholder Preferences Manager
for personalizing Fast Cash,
Language, and Receipt Preference.
u PwrCRM™ Campaigns for Targeted
Marketing and CRM for Windows
based ATMs and Kiosks.
2010 Product Release
u SMS Alerts for Cardholder Activity at
the ATM.
2010 Product Release
u EJ Manager for Remote Capture and
Management of EJ Data.
u
Remote Deposit Capture for
Upload and Consolidation of Remote
Deposits
u
Asset Manager-Lite for Capture and
Management of Asset Information,
Event/Error Logs, and installation of
OS/Application Patches.
2010 Product Release
u Asset Manager-Zen for Advanced
Windows Device Management with
Novell ZENworks® implementation
2010 Product Release

Each product has sub-modules that can be licensed as a comprehensive package or individually to suit your specific needs.
This document serves as a reference guide to the functions and features of the ATMLive ManagerTM Product Suite.

1u
Dual Core 3.0 Ghz CPU, 6MB Cache
4GB RAM
2x250GB RAIDed Hard Drives
Dual 1 Gigabit NIC
Linux OS
PostgreSQL Database
Apache-Tomcat for Web Application Server
Apache-Axis for Web Services/SOAP Support
*Specifications are subject to change. ATMContentPro is also availale
as a virtual appliance.

TEKchand Copyright © 2009

 ATM Manager

ATM Manager
ATMContent Manager is the only solution you need to manage your
screens and support marketing messages on multi-vendor devices,
including OS/2, without hardware and software replacement.
Regardless of where you are in your ATM life cycle, ATMContent
Manager allows you to leverage your entire investment to date, and
evolves with your ATM strategy without worrying about continuity
in the customer experience. ATMContent Manager’s intuitive
web based interface makes self-management of ATM marketing
messages easy on most ATMs/Kiosks.

Standard Content Management

Product Summary: a complete solution for the distribution and management of graphic screens for multi-vendor state-screen based
ATMs (NDC/91x), from the management of key marketing screens (Welcome, Wait, Thank You) to the full ATM load file (i.e. the entire
consumer flow), all via a unified web interface.
Note: text-based screen change capabilities of the ATMContent Manager product for non-TCP/IP ATMs via the Host Interface are not available as a
plug and play implementation because some development is required to interface with the client Host System (current TEKchand implementations in
production include Base24, Connex Advantage, EPOC, and other proprietary Terminal Handlers). Product Managers interested in text-based content
support via Host Interface should contact sales@tekchand.com for additional details.

How it works: Features:

u The TEKchand TekEx Agent is installed on ATM u Multi-admin structure where roles/responsibilities are
segregated between ATM Operations Implementation
u ATM operations uses the Controller interface to configure
functions and Screen change/marketing functions.
and enable screens for management via the ATMLive
Manager platform (either marketing screens or the entire u Multi-vendor support via unified interface where emulation/
ATM load file). vendor differences are managed from behind the scenes.
u The agent downloads Local Screen Customization u Multi-institution structure to allow ATM processors to host
(LSC) files to device depending on the ATM emulation/ and manage platform for multiple financial institutions,
application. LSC files replace the Host based u Campaigns can be targeted based on ATM groups, ATM
Screen Definition files with those from the TEKchand
locations, Language, and Card Issuer. Campaigns can be
platform. Alternatively, the Host can avoid local screen
scheduled for immediate distribution/play on device, or
customization by managing the graphic references in the
tagged for future play, along with a pre-defined end date
ATM Screen definitions.
when the marketing message reverts to generic screens.
u Marketing department now uses the Builder web interface
to change marketing messages on ATM screens via an
easy to use campaign management system.

Supported Content: JPG, GIF, SWF, Animated GIF, PCX, HTML (basic)
Suitable Ad Points: Marketing Screens, Consumer Flow Screens, Wallpaper, Receipt Logo
Currently Supported Devices/Emulations: Diebold (TCS, TCS Plus, Agilis); NCR (AANDC, Edge); Wincor (ProCash); Triton
(Prism); Fujitsu
Device Requirements: Windows or OS/2; TCP/IP
Release Status: Available

TEKchand Copyright © 2009

 ATM Manager

PwrHTMLTM Campaigns
Product Summary: A solution for management of multi-media campaigns specifically designed for the end-user, enabling powerful
campaign creation, simply and economically, in just minutes. Developed for next-generation Windows-based ATMs and Kiosks built
on Internet friendly software standards such as NCR Aptra Edge™ and Diebold Agilis™. Providing not only the capabilities of the base
content management product where the screen definition in the native ATM application (NDC/91x) controls the screen presentation, the
advanced campaign management product (i.e. “PwrHTMLTM Campaigns”) uses the full power of web technologies (HTML, CSS, XML,
JS, etc) to deliver high-impact and targeted marketing campaigns.

How it works: Features:

u The TekEx Agent continues the use of local screen
customization to reference HTML files for screen definition
(eg: Welcome Screen) that are stored locally on ATM.
u A campaign is no longer defined by a single graphic file
like in the base product, but by a “container” or “campaign
object.” PwrHTMLTM Campaign Object contains all the
content and business logic (i.e. HTML, XML, CSS, JSP,
Images, etc files) for screen presentation at the ATM.
u Campaign creation is enabled through a simple to
navigate “point’n’click” GUI interface
u Supports multi-vendor Windows ATMs and Kiosks
u Campaign objects are built on Open Standard Web based
technologies
u Enables high impact HTML-based marketing campaigns
with rich multi-media graphics

u The Web App provides a powerful user interface to create

the campaign object, define the business rules for content
display, and set the triggers for the campaign object to
interface with the PwrCRMTM product for real-time, 1-to-1
targeted marketing campaigns.
u Marketing campaigns can target based on Time of Day,
Day of Year, ATM Location, Cardholder Language, and
Card Issuer.
u Integrates with TEKchand’s PwrCRMTM system for real-
time 1-to-1 targeted marketing capabilities

Supported Content: Full multi-media graphic support from SWF to Video, Campaign Object contains HTML, CSS, JSP, and XML files.
Suitable Ad Points: ATM Marketing Screens, ATM Toppers
Currently Supported Devices/Emulations: Diebold (TCS Plus, Agilis), NCR (Edge), Wincor (requires Web Extensions)
Device Requirements: Windows OS, Internet Explorer, .NET 2.0 or higher, & TCP/IP
Release Status: Available

Vendor Campaign management

Product Summary: A remote management solution for the delivery and deployment of vendor campaign objects and personality files
on respective vendor devices. This product function allows customers who want to continue using vendor specific campaign tools such
as Diebold Campaign Office™ and NCR Promote™ to create their marketing campaigns to use the TEKchand platform as a distribution
server with multi-vendor support to deliver campaigns to ATMs.

How it works: The pre-installed TEKchand ATM Agent and
the embedded remote distribution system in the ATMContent
Manager are used to distribute and activate vendor-specific
campaigns and personality files on target ATMs.
Features: The platform acts simply as a trucking company.
Files are delivered and deployed (per vendor requirements
for remote software distribution agents), and job success/fail
status is reported back to server. The Campaign object/files
must be created offline using vendor-specific tools.

Supported Content: NCR PromoteTM Campaigns, Diebold Container and Personality Files
Suitable Ad Points: Depends on support provided by ATM Vendor
Currently Supported Devices/Emulations: NCR AANDCTM and EdgeTM for Promote Campaigns, Diebold AgilisTM for Container/
Personality files.
Device Requirements: Windows OS and TCP/IP
Release Status: Available

TEKchand Copyright © 2009

 ATM Manager™

ATM Manager
ATMPersonalization Manager is a set of add-on programs for
the ATMLive Manager Platform that can be deployed as a stand-
alone solution, or as an integrated component of the ATMContent
Manager application. ATMPersonalization Manager helps enable a
more dynamic and personalized customer experience at the ATM
by integrating the ATM Channel with your core CRM systems and
strategy. The product provides two (2) core functions. First, it’s an
end-to-end, easy to implement solution for managing cardholder
preferences on both legacy state-screen ATMs, as well as
Windows-based ATMs. Second, it’s the underlying architecture for
conducting enhanced CRM functions on ATMs, including targeted
1-to-1 marketing campaigns, and the sending of a personalized
SMS alerts upon execution of ATM transactions.

Cardholder Preferences
Product Summary: A complete solution for managing cardholder preferences (Language, Fast Cash, and Receipt) for multi-vendor
Self-Service Terminals—from the capturing of preferences at the device (or via Internet Banking web interface) for storing to a central
database, to the management of preference data for MIS functions via a secure web interface.

How it works: Features:

Working mechanism differs for NCR Aptra EdgeTM & State u Cardholders can add preferences at the ATM or via web
Screen based ATMs. interface
For NCR Aptra EdgeTM: u Administrators have full MIS capabilities to View, Manage,
u Interaction with Host is not required. Configuration and Report on all cardholder preference data via a web
parameters for the EdgeTM preferences transaction are set interface
from the Controller Module. TEKchand Agent downloads the u The application architecture and cardholder databases
configuration & makes the appropriate NCR Data Dictionary™ are designed with PCI compliance in mind. PAN numbers
changes & enables the NCR Personalization™ Client. The are stored in encrypted form, and can be “masked” for
Personalization™ Client communicates with TEKchand reporting purposes if required.
ATMP-EG Web Services for cardholder preference related
transactions.
For State Screen Based ATMs:
u Interaction with Host is required. ATM Load File is changed to
support the preference transaction set. Host Device Handlers
communicate with the Tekchand Gateway (TG) for all
cardholder preference transaction requests from the device.
TG handles the preferences transaction request and sends a
response packet to the Host with the cardholder preferences
embedded as an OPCODE.

Currently Supported Devices/Emulations: NCR Aptra Edge v2.04 or higher via Web Services; ALL State-Screen Devices via
Host TG interface; Support for Diebold Agilis via Web Services is planned for release in Q1, 2010.
Device Requirements: Windows OS & TCP/IP for Web Services; Host based support for Base24 and Connex Advantage Terminal
Handlers.
Release Status: Available

TEKchand Copyright © 2009

 ATM Manager™

PwrCRMTM Campaigns
Product Summary: This product enables real-time and 1-to-1 targeted messages for ATMs and Kiosks that support the TEKchand
PwrHTMLTM Campaign Manager product. ATM users will now receive messages that are appropriate, timely, and relevant, allowing
banks to integrate the ATM channel with their overall CRM strategy. The PwrCRMTM product adds a sophisticated front-end (web-
based user interface built on Web 2.0 technologies) and a powerful back-end (TEKCRM Client-Server system built using Web Services
and Open Internet-friendly software standards) specifically designed for Self-Service Terminals. It can manage all CRM and targeted
marketing related functions, including: establishing/loading cardholder profiles, the content library and customer attribute/profile rule
base for targeting messages; establishing 3rd party CRM system connectors; and the development, management, and analysis of a
1-to-1 targeted marketing campaign. Using real-time communication with the CRM server during the transaction and consumer flow, the
PwrCRMTM product makes sure that the intelligent design does not compromise or deprecate the user experience at the ATM.

How it works: Features:

u The PwrHTMLTM Campaign makes an unsolicited call to u Real-time and 1-to-1 targeted marketing messages
the TEKCRM agent (part of the TEKchand ATM Agent u Embedded CRM database and rule based engine
Stack on device) either on HTML Page Load or Page
to define customer attributes and rules for targeting
unload event as configured during campaign object
marketing messages
creation process to query the server for real-time content
u Reporting and Analytics to help evaluate effectiveness of
display instructions for the ATM.
marketing campaigns
u The TEKCRM agent gathers device specific information
along with the PAN number of card-in-session and
u PCI Compliant CRM Database for storing customer data
forwards an XML request to the TEKCRM Web Service. u Ability to interface with a 3rd party CRM server or
u TEKCRM Web Service queries the imbedded CRM DB (or database
to a 3rd party CRM server/DB if configured for 3rd party u Intelligent design to stage marketing messages for
CRM system processing) for any dynamic or targeted subsequent screens in consumer flow upon Card Insert to
messages for the ATM or the Cardholder. The XML provide optimal user experience at the ATM.
response packet is assembled and forwarded to TEKCRM
These and many more ATM-specific factors have been
agent.
considered in the design to make the system Open, Secure,
u Where the Web Service has requested real-time download and Multi-Vendor.
of additional content files for the targeted marketing
message, TEKCRM agent triggers real-time content
download using the TEKchand File Transport System
(TEKFTS) Web Services that uses SOAP/HTTPs to
download the content files from the referenced Content
Server.

Supported Content: Full multi-media graphic support from SWF to Video, Campaign Object contains HTML, CSS, JSP, and XML
files.
Currently Supported Devices/Emulations: All devices that support PwrHTMLTM Campaigns and are web enabled.
Device Requirements: Windows OS, Internet Explorer, .NET 2.0 or higher, & TCP/IP
Additional Requirements: Deployment of this product for 1-to-1 targeted marketing may require professional services depending
on customer requirements for interface with enterprise CRM system and/or cardholder databases. Additionally, ATM configuration file
changes may be required to insert “exits” upon Card Read State to capture PAN# for 1-to-1 targeted marketing.
Release Status: Q1, 2010

TEKchand Copyright © 2009

 ATM Manager™

SMS Alerts
Product Summary: A complete solution for sending SMS Alerts for cardholder activity at the ATM, for user record keeping as well as
identifying fraud. This solution is only available for devices that support Cardholder Preferences product.

How it works: Features:

Under the cardholder preferences product, a preference u PCI compliant database
transaction request to the server is triggered upon CARD u Helps quickly identify fraud and is isolated from core
INSERT at the device. This transaction is used as a trigger
transaction processing
to send an SMS Alert (via the TEKchand SMS Gateway) to
the phone number stored against the cardholder in the CRM
u Designed to allow use of internal or 3rd party SMS
database. The phone number against a cardholder can be gateway for sending messages.
captured at the ATM as part of establishing the cardholder
preferences, or via internet banking portal.

Currently Supported Devices/Emulations: Devices with support for cardholder preferences product
Device Requirements: All devices that support the Cardholder Preferences product.
Release Status: Q2, 2010

...reach your customers quickly

with messages that are timely, targeted and
relevant— all at the ATM.

TEKchand Copyright © 2009

 ATM Manager

ATM Manager
ATMRemote Manager is a client-server system with an intuitive
web-interface for the remote management of Windows-based
ATMs, from EJ Upload and Management, to Remote Deposit
Capture, to Asset and Patch Management. The product can
be licensed as a stand-alone system, or can be combined with
the ATMContent Manager. ATMRemote Manager, like other
TEKchand products, interfaces with the ATM via an agent
developed by TEKchand specifically for ATMs.
TEKchand is working with Novell to interface the Novell
ZENworks® product with the ATMRemote Manager for a
more feature rich and advanced solution for Remote Patch
Management.

EJ Manager
Product Summary: A complete solution for uploading, viewing, and managing EJ Data from multi-vendor Self-Service Terminals.
The EJ data is captured in real-time or end-of-day basis and uploaded to the ATMLive Server, where it is normalized to a single
standard and inserted to a secure/encrypted database for Search and Reporting functions.

How it works: Features:

u TEKchand FileWatcher Service (part of the TEKchand
ATM Agent Stack) monitors the configured folder for EJ
files on a real-time or end-of-day basis (as configured
depending on vendor requirements).
u EJ files are copied or moved to upload folders where the
TEKchand Upload Service moves them to the remote
server via the TEKchand File Transport Service (TEKFTS)
using secure HTTPS/SOAP.
u Unified interface for EJ view/search functions for multi-
vendor devices, including legacy OS/2 ATMs
u Secure Upload (SSL) for Windows based devices
u Upload process is guaranteed and persistent
u End of day reports and alerts inform system administrators
if EJ data upload from device(s) or parsing to database
has failed, to allow for pro-active response.

u EJ Parsers on the remote server identify the EJ file by

vendor type and parse the EJ data per vendor standards,
and insert the record to the EJ Database in a single
standard.
u EJ Viewer module provides a web interface for all Search/
Report and other MIS functions for EJ Management.

Currently Supported Devices/Emulations: Fujitsu, NCR AANDC and Edge, Diebold TCS, TCS Plus, and Agilis.
Device Requirements: Windows and OS2; requires TCP/IP.
Release Status: Available

TEKchand Copyright © 2009

 ATM Manager

Remote Deposit Capture

Product Summary: A complete solution for uploading and consolidating remote deposit files (check images + xml) from multi-
vendor Windows based Self-Service Terminals. The Check Images are captured in real-time, and uploaded to the ATMLive Image
Consolidation Server. The captured files from different vendors can be translated to a single image format (ex: BMP or GIF) and a
single XML format with transaction data (xml formats vary from vendor to vendor).

How it works: Features:

Standard process (where the Check Images and transaction u Acts as middleware for the ATM channel to capture remote
data is stored in the local file system of the ATM) is similar deposit files, reformat them to a single standard, and
to how things work for the EJ Management product above, move them to the bank/institution central consolidation
i.e. FileWatcher Service scans the appropriate folder for server or check processing service.
new files and uses the Upload service to upload the files to u Upload process is secure, persistent, and guaranteed.
check image consolidation server in real time in a secure &
guaranteed way. For Diebold Agilis™ ATMs with RSS 2.x
Store & Forward Agent, the Diebold SAF Agent communicates
with the TEK-RSS Web Services using SOAP/HTTP to
forward Check21 XML with Image Attached as batch files.
These batch files are parsed and the XML and images are
converted to appropriate standards for forwarding to a 3rd
party consolidation server for further processing.

Currently Supported Devices/Emulations: Diebold Agilis™ with RSS 2.x+ and any Windows device where check images are
stored in a local file system (ex: NCR Edge™).
Device Requirements: Windows OS; TCP/IP 
Release Status: Available

Asset Manager- Lite

Product Summary: Solution for capturing and managing asset inventory information (hardware/software/network/etc) for multi-
vendor Windows OS devices, capturing device logs, and for the remote distribution and install of OS and Application patches. This
solution exclusively uses the TEKchand ATM Agent for all product functions.

How it works: Features:

TEKchand TekEx Agent installed on device uploads System u Fully integrated and robust, while maintaining simplicity
Info, Registry Info, Patch history, Installed Devices and ATM and reliability for basic management functions for
Application info, and more from Windows based devices Windows based Self Service Terminals.
to build the device inventory information which is available u Advanced functions such as vulnerability scanning and
for MIS functions via the Asset Manager Web GUI. A built-
new application and OS installs, are handled via the Asset
in Patch Management system allows for the upload of OS
Manager- Zen product (see subsequent product details).
and Application patches (must be MSI patches) to a Patch
Repository. The patches in the patch repository can be
scheduled for distribution and installed on a specific device or
a group of devices, per system admin requirements.

Currently Supported Devices/Emulations: All Windows based devices

Device Requirements: Windows OS; .NET 2.0 or higher, TCP/IP
Release Status: Currently in Limited Release. General Availability Planned for Q1,2010

TEKchand Copyright © 2009

 ATM Manager

Asset Manager- Zen

Product Summary: An advanced version of the Asset Manger- Lite product, Novell Zen Manager™ is feature-rich and allows for full
patch and OS management for Windows devices beyond the capabilities of TEkchand’s built-in solution for Patch Management.

How it works: Features:

The Novell Zen Manager Web Application and backend
system is integrated and co-located the TEKchand
Application. The Zen Manager solution acts as a standalone
solution that is accessed via the ATMRemote Manager
Web Application. The Zen Manager server hosts a Patch
Repository to download patches and distribute to the
connected ATMs. Devices are bundled together either under
LDAP or using Work Groups, where different policies can be
established and applied. Devices can be set for regular scans
to update asset information, discover vulnerabilities and
remotely apply missing patches per defined policy. Standard
Windows OS patches & Hot-fixes can be set for auto update
to the hosted Patch Repository from the Novell central patch
server. Additional patches, such as 3rd party and ATM vendor
application patches and MSI files can also be managed, and
are uploaded manually to the hosted Patch Repository via a
web interface.
u Full Windows OS and Application Patch and configuration
management solution, with enterprise class features and
functions.
u TEKchand uses its experience and expertise to customize
the ZENworksTM solution specifically for ATMs. Asset
Manager- Zen strips functionality inappropriate for a
self service environment, thereby reducing the overall
complexity of the solution.
u ZENworksTM advanced configuration management
capabilities include “remote management, personality
migration, standard operating environment (SOE)
deployment and maintenance, hardware and software
inventory, asset management, optimized application
delivery and much more.”

Currently Supported Devices/Emulations: All Windows OS devices

Device Requirements: Windows OS; .NET 2.0 or higher; TCP/IP; Requires Active Directory
Release Status: Q3, 2010

...reach your customers quickly

with messages that are timely, targeted and
relevant— all at the ATM.

TEKchand Copyright © 2009

about tekchand
Since TEKchand’s founding in 1999, its sole mission has been
to develop easy to use, cost-effective solutions for enabling ATM
content management and new value-added services on multi-
vendor ATMs, without requiring the cumbersome and expensive
process of overhauling ATM hardware or software.
Today, our cornerstone platform, ATMLive Manager, is the best
in class server side solution for the web based delivery and
management of enhanced products specifically designed for multi-
vendor ATMs, including legacy OS/2 machines.
For almost a decade, TEKchand has focused on unlocking the
power that resides in your ATM portfolio, regardless of hardware
manufacturer or terminal software. This unwavering dedication
has built a team of experienced professionals who understand
what their clients need to take control of the most frequented
customer touch point.
Our proven content delivery and management application,
ATMContent Manager has been implemented by some of the
largest ATM processors in North America; CO-OP Financial
Services, Fidelity National Information Services, Jack Henry &
Associates, and FiservEFT, who understand the need to deliver a
homogeneous solution to a multi-vendor customer base.
With Offices in Chicago, Illinois, Toronto, Canada, and Delhi,
India, TEKchand is an international company capable of delivering
its modular platform to clients anywhere in the world.

For more information about ATMLive Manager Platform, contact Tekchand LLC,
at sales@tekchand.com or give us a call at one of the numbers below!

Chicago Tel. 773-868-0890 • India Tel. +91-124-405-8339

Fax 312-896-9320
sales@tekchand.com 2009 Tekchand LLC, Inc All Rights Reserved.

TEKchand Copyright © 2009