PROFESSIONAL EXPERIENCE

Business Travel and Group Sales Manager

Marcus Hotels and Resorts | July 2016 to Present
- Negotiated and secured new and repeat business through various efforts to maximize room revenue and exceed budget goals.
- Coordinated customer requests with other departments and efficiently responded to guest comments to ensure a quality experience.
- Developed relationships with corporate, business, and travel industry accounts to maintain and increase our market share.
- Maintained accurate, legible records and files to provide group history, ensure quality service and enhance future prospecting efforts.

Leasing Manager
Asset Campus Housing | August 2014 to June 2016
- Professionally presented property to over 1,500 prospective residents, personally generating over $500,000 in revenue.
- Planned various marketing campaigns, promotional partnerships, and social events for prospective and current residents.
- Oversaw completion of lease cycle, including interpreting legal documents and securing confidential information.
- Analyzed market surveys to generate ideas, formulate weekly marketing plans, and track return on leasing incentives.
- Provided support for Community Assistants and Leasing Agents through training exercises and team building activities.

Director of Game Day Operations

Cyclone Hockey | September 2012 to August 2015
- Managed a tight budget for travel, lodging, and meals for the team while on the road for away games.
- Designed and wrote content for website, social media, press releases, and team communication bulletins.
- Organized team events, such as the annual mud run, alumni weekend and golf outing, awards banquet, and volunteer opportunities.
- Introduced “Celebrate with Cy” ; a set of birthday party packages aimed to target a new market for group sales.

Special Events and Rental Supervisor

Party Time Special Events | April 2014 to September 2014
- Scheduled, organized, planned and set up various catering and event contracts while working closely with the owner and clients.
- Performed daily office duties such as: answering phones, filing, mailing, data entry, processing invoices and payments.
- Designed a variety of printed and digital materials, including brochures, invitations, fliers, direct mail pieces, programs, and more.

EDUCATION HONORS AND CERTIFICATIONS

Bachelor of Science, Cum Laude - Event Management
Iowa State University | Ames, Iowa
Certificate in Community Leadership and Public Service
Minor in Sports and Recreation
Phi Upsilon Omicron National Honor Society
Eta Sigma Delta National Honor Society
National Restaurant Association ManageFirst
SafeFood 101
Third Degree Black Belt

DESIGN AND COMPUTER SKILLS

Adobe Creative Suite
Microsoft Office Suites
Social Media Platforms and Analytics Software
Point of Sale (POS) Systems
Mailchimp
Property Solutions Management Software
Quickbase Database Software
Hotel Management (Delphi, Opera, Holidex, Cvent)
ACTIVITIES AND INVOLVEMENT
Member - Young Professionals of Minneapolis
Founder - One Nation Branding
Ambassador - Student Alumni Leadership Council
Student Admissions Representative - Iowa State University
Summer Intern - Electronic Theatre Controls
Chief Instructor - Karate America Verona
Shift Leader - Cold Stone Creamery