MS Live Chat:

Hello, Mr./Ms. __________________________, this is ________________ over at

CareGroup. I have an update on what Dr. __________________________ has
decided to do regarding his/her order for you to get your __(knee/back/ankle
or Requested)________________________ brace(s).

Either…..

Dr. ___________________________________ has not yet responded with a decision,

but the good news is that we can have an affiliated specialist physician
evaluate you for this request via a short phone consultation.

OR

Dr. ___________________________________ didn’t give us the approval to provide, but

the good news is that we can have an affiliated specialist physician evaluate
you for this request via a short phone consultation.

You haven’t yet received your __(knee/back/ankle or

Requested)________________________ brace(s) yet have you?

Okay good, hang on for a second while I get the scheduling assistant on the
phone with you – they will reconfirm all of your information to ensure that
everything can be covered through your insurance.

Thanks.

Dial -

Hello ____________________, this is ___________________________ over at CareGroup, I

have Mr./Ms. ___________________________________ on the line for you now and will
join them in now. For reference, I have copied all the patient’s information
over onto a shared Googlesheet tab so that, if for some reason the patient
can’t provide a piece of info, it will be on that sheet to fill in the gaps.

Thanks!

-CUT AND PASTE PATIENT INFO-

Telemedicine Message:
Hello, Mr./Ms. __________________________, this is ________________ over at
CareGroup. I have an update on what Dr. __________________________ has
decided to do regarding his/her order for you to get your __(knee/back/ankle
or Requested)________________________ brace(s).

Either…..

Dr. ___________________________________ has not yet responded with a decision,

but the good news is that we can have an affiliated specialist physician
evaluate you for this request via a short phone consultation.

OR

Dr. ___________________________________ didn’t give us the approval to provide, but

the good news is that we can have an affiliated specialist physician evaluate
you for this request via a short phone consultation.

I will have the scheduling assistant call you within the next 24 hours in order
to reconfirm all of your information to ensure that everything can be covered
through your insurance and then schedule the specialist consultation.

Expect a call from the Scheduling Assistant – the Area Code could be 917 or
877 that they call from. Be sure to answer when they call.

You can always call me back on the number I am calling from if needed or is
our main line.

Thanks!

-CUT AND PASTE PATIENT INFO-