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Systems: QMS ISO 9001 (2015) & EMS ISO 14001 (2015)
Assessment Report/Checklist
Form 009
CLIENT‐ORGANIZATION (NAME): Pasargad Gostar Mehr Vatan Co.
NAICS : North America Industry Classification System (if you operate within the EC you may use NACE)
ISO 9001 EXCLUSIONS:
8.3 Design
Assessment objectives: Third party assessment of requirements of QMS ISO
9001:2015 and ISO 14001:2015, is met in companies
management system, as well as legal requirements
ASSESSMENT TEAM INFORMATION
Assessment Team Leader, ATL Vahid Salahi
Assessor 2 Bijan hosseinpour Rajabi
Assessor 3
Assessor 4
Assessor 5
Assessor 6
Note: Adjusting the language within this form to the type of activity and nature of the organization is acceptable.
Reference Clause Observation
We pursuit to assure that client‐organization adheres to the protection of communities and consumers. This is to
1 follow the intent to the substitution of the word “identify” to the word “determine” as part of the importance to
the processes being capable of achieving desired outputs (including consumer’s well‐being).
2 Scope of activities Motorcycle Assembly
BRSM requires that the organization’s legal obligations and regulatory are met.
Legal status Technical supervisor is main responsible for executing and monitoring of these
3 regulations ok
Obligatory applicable
standard which N/a
organization has to follow
4 Context of the organization
The organization has determined External and Internal issues relevant to its purpose /
strategic direction, affecting its ability to achieve the intended result(s) of its quality
Understanding the management system. Internal Issues: resources to fulfill the objectives, such as financial and
organization and its time allocated for projects while staff are busy with their routine tasks. External Issues:
4.1
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context Rivals in the industry, price of raw material/work fource, limits by DoE. The organization
QMS/EMS monitors and reviews information about internal and external issues. Above information
was documented, Type of document : Manual, Code /ID: QM, Approved by: Mr. Zafarjoo,
Date issued: Jan 2015,
The interested parties relevant to quality management system, to meet customer and
applicable statutory and regulatory requirements have been determined The requirements
Understanding the of these interested parties relevant to the quality management system have been
determined External Issues: industrial ministry and DoE. The Internal issues have been
needs and
determined. The organization monitors and reviews information about these interested
4.2 expectations of
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parties and their relevant requirements. Above information was documented, Type of
interested parties document : Instructions/Codes, Code /ID: INSO17181, Approved by: Zafarjoo, Date issued:
QMS/EMS Jan 2015, sample of matters considered in the expectations; Increase of controls over
factories by authorities has led to increase of monitoring and control costs over
environment aspects, and the production has to consider these over heads in calculations
Following Clause(s) has/have Not been applicable from the QMS; 8.3 Design and
Determining the development; 8.5.5 post delivery‐ Exclusions and their justifications have been defined in
scope of the the QMS. The scope of activities has been defined considering: the external and internal
quality/ issues, the requirements of relevant interested parties, the products and services of the
4.3
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environment organization Scope of activity: Motorcycle Assembly. The organization has determined
management the role(s) undertaken by the organization under the applicable regulatory requirements.
system Organization role: Manufacturer. Above information was documented, Type of document :
Manual, Code /ID: QM, Approved by: Mr. Zafarjoo, Date issued: Jan 2015
FORM‐009_V4_QMS‐EMS Issued: July 9, 2003 Revised: June 2016 Page 2 of 15
Reference Clause Observation
The processes needed for QMS/EMS and their application throughout the organization has
been defined effectively. The sequence and interaction of these processes has been
Determined effectively with a risk based approach. the criteria and methods has been
determined to ensure that both the operation and control of these processes are effective
resources and information are available to support and monitor processes the Organization
Monitors, measures and analyses all its processes the organization follows actions necessary
to achieve planned results and to maintain the effectiveness of these processes the
organization evaluated changes/improvements in processes for their impact on the quality
management system and products produced by related QMS; the organization controls
Quality/environment
changes to processes against current International Standard and applicable regulatory
management requirements; 'Customer Feedback', with process indicator/index: ‘customer complaint”,
4.4
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system and its acceptance level/criteria: 'less than 5%', Owner of the Process: ‘sale and after sale services’,
processes and 'Sale' is input to this process . Output from this process is used in ‘QC, Management,
Production’ .next process is 'QC', with process indicator/index: ‘Number of nonconformity
products, acceptance level/criteria: 'less than 5 per 100 ‘, Owner of the Process: 'QC
Manager', and ‘customer and Rules and Regulations’ is input to this process. Output from
this process is used in ‘Production’ .The organization has determined the inputs required
and the outputs expected from its processes; The organization has assigned the
responsibilities and authorities for its processes; Above information was documented, Type
of document : Process map explained in Manual and includes the sequence of processes
as well as monitoring criteria
5 Leadership
5.1 Leadership and commitment
the Top Management, Mr. Zafarjoo demonstrates leadership and commitment with
respect to the quality/environment management system by: taking accountability
for the effectiveness of the quality management system; ensuring that the quality
policy and quality objectives are established for the quality management system
and are compatible with the context and strategic direction of the organization;
ensuring the integration of the quality management system requirements into the
organization’s business processes; promoting the use of the process approach and
5.1.1
General risk‐based thinking; ensuring that the resources needed for the quality
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qms
management system are available; communicating the importance of effective
quality management and of ","conforming to the quality management system
requirements; ensuring that the quality management system achieves its intended
results; engaging, directing and supporting persons to ","contribute to the
effectiveness of the quality management system; promoting improvement;
supporting other relevant management roles to demonstrate their leadership as it
applies to their areas of responsibility."
5.1.2
Customer focus management demonstrated leadership and commitment with respect to customer focus
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qms
5.2 Policy
FORM‐009_V4_QMS‐EMS Issued: July 9, 2003 Revised: June 2016 Page 3 of 15
Reference Clause Observation
Quality/Environment Policy has been established in documented information, with ID: FQ‐
15, Version: 0 Issued: Jan 2015 Approved by, Mr. Zafarjoo. Is appropriate to the purpose and
context of the organization and supports its strategic direction; provides a framework for
Establishing the setting quality objectives; includes a commitment to satisfy applicable requirements;
5.2.1 quality/environment includes a commitment to continual improvement of the quality management system. The
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policy policy is reviewed every year. Policy: The use of modern technologies to provide products
according to customers' requirements, Increase customer satisfaction, Continuous
improvement in all processes, increase of awareness, commitment to control and reduce of
pollutions, increase of recycling and reducing disposing wastes.
Policy has been established in documented information, with ID: FQ‐15, Version: 0 Issued:
Jan 2015 Approved by, Mr. Zafarjoo. Quality policy was communicated to staff, as staff was
Communicating the asked they were aware of the policy. Staff asked; Hamed Nabavi . Sample of Policy items:
5.2.2
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quality policy increase of quality bar, increase of customer satisfaction and market development and
reduce of pollutions. The policy is available to relevant interested parties. Such as:
Contractor.
Top management has defined responsibilities and authorities which are
documented and relevant roles are assigned and communicated and understood
within the organization. Performance of the quality management system and on
opportunities for, improvement is being reported and in particular to top
management; the integrity of the quality management system is maintained when
changes to the quality management system are planned and implemented Top
Organizational roles,
management has established the interrelation of all personnel affecting quality,
5.3 responsibilities and
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authorities
with independence and authority necessary to perform their tasks.. Top
Management has appointed Nader Goudarzi as Management representative. some
of the main job duties of MR are as follows: , Establish and Implement processes
needed for the QMS/EMS and maintained, Report to top management on the
performance of the quality management system and any need for improvement ,
promotion of awareness of regulatory and customer requirements throughout the
organization.
6 Planning
The organization has considered the issues affecting its strategies and directions
and their requirements and has determined the risks and opportunities that need
to be addressed. Sample of risks: risks related to failure in Parts supply, and causing
problem for the Product and Delivery to the customer. Sample of opportunities:
New markets are thirsty of the product in Iran. The organization has planned
Actions to address actions to address risks and opportunities; The organization has integrated and
6.1 implemented the actions into its quality management system processes. The
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risks and
opportunities organization has evaluated the effectiveness of the actions. Actions taken to
address risks and opportunities are proportionate to the potential impact on the
conformity of products and services. Above information was documented, Type of
document: Procedure: risk assessment, Code /ID: PH‐17, Approved by: Mr.
Zafarjoo, Date issued: Jan 2015 Changes needed to the quality management system
has been implemented.
FORM‐009_V4_QMS‐EMS Issued: July 9, 2003 Revised: June 2016 Page 4 of 15
Reference Clause Observation
The scope of environmental management system is environment effects resulted
6.1.1
producing paper filters, as Production process effectiveness and efficiency ,to
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General
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manage these aspects the system has considered risks associated and controls
Risks have been addressed in PH‐02 work instruction, including risk, RPN , control if
needed and result after control, sample of risks considered: Pollution resulted from
test line exhaust, risks ok have RPN less than 100, Risks over 300 are in danger risks,
6.1.2 Environmental
. COD of the pool after production is 75,
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ems aspects
The product life cycle risks and aspects have been considered, material of
equipments that are used in assembly are iron and they are recycle bale and no
additive is added that significantly might reduce the recycle percentage
Compliance obligation recorded in reports provided by external parties such as the
6.1.3 Compliance
inspectors checking the output items such as exhaust, record of compliance with
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ems obligations
waste water regulation has been observed which is done on Feb 2016,
6.1.4
energy consumption, the RPN was 320 and after control it reached to 180
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Planning action
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Quality Objectives have been documented, Issued: Jan 2016 Approved by, Mr.
Zafarjoo. Objectives cover all QMS requirements, as follows: Quality objectives are
in line with quality policy. The objectives are measureable. The objectives take into
account applicable requirements. The objectives include product
conformity/customer satisfaction/EMS regulations. The objectives are being
monitored. The objectives are communicated to staff involved. The objectives will
Quality / be updated if necessary.
environment Sample objectives: increasing of training Courses, Time to fulfill the objective: End
6.2
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objectives and
6.2.1 of 2016, Objective indicator: number of Training courses held, Objective
planning to achieve
them acceptance/goal: at least 5 courses within 6months, Time to fulfill the objective:
End of 2016, Objective indicator: number of Training courses held, Responsible
people to fulfill the objective: Mina Zamani, Objective acceptance/goal: at least 5
courses within 6months, Evaluation method: counting of Courses during the period.
Another Sample: Control of effect of activities on environment, Time to fulfill the
objective: End of 2016, Objective indicator: number of Nc’s in Measurements of
Environmental pollutants objective: Mr. Goudarzi
Change to MS is carried out in planned manner. Changes are planned to be
Planning of changes
reviewed periodically every 1 years. Planning of changes cover all MS requirements,
6.3 Achieve as follows: the purpose of the changes and their potential consequences; the
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environmental integrity of the quality management system; the availability of resources; the
objectives
allocation or reallocation of responsibilities and authorities. To cover the standard
7 Support
7.1 Resources
FORM‐009_V4_QMS‐EMS Issued: July 9, 2003 Revised: June 2016 Page 5 of 15
Reference Clause Observation
To determine and provide the resources needed for the establishment,
implementation, maintenance and continual improvement of the quality
7.1.1
General management system. The capabilities of, and constraints on, existing internal
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qms
resources has been considered. Needs to be obtained from external providers have
been considered.
The organization has determined and provided the persons) necessary for the
7.1.2
People effective implementation of its quality management system and for the operation
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qms
and control of its processes.
The infrastructure necessary for the operation of its processes and to achieve
conformity of products and services includes: buildings and associated utilities;
information and communication technology. Preventive maintenance of machines
affecting quality is directed by Preventive Maintenance procedure with Document
ID/version of PQ‐09 issued in Jan 15, approved by Mr. Zafarloo. The document
includes requirements to prevent product mix‐up and orderly handling of product.
Records of Planned maintenance and services needed for Machines affecting
7.1.3
Infrastructure quality observed during audit; Maintenance Plan. Each machine has a record of the
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qms
history of repairs and services done for it Each machine is identified when are out of
work Sample of Machines taken as evidence during audit. Name of the
machine/device reviewed: Test Line, This machine/device is used for testing of final
product. Planned Services considered for this machine observed during audit:
Lubrication of belts, Planned intervals: every 6 months. Records of repairs done in
Mar‐16, observed during audit: valve of Exhaust noise measurement system
changed.
The organization has determined, provided and maintained the environment
Environment for the
7.1.4 socially/psychologically and physically necessary for the operation of its processes
operation of
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qms and to achieve conformity of products and services. Observation: Light and noise
processes
are in normal condition.
7.1.5 Monitoring and measuring resources
Equipments are suitable for the specific type of monitoring and measurement
7.1. Equipments are maintained to ensure their continuing fitness for their purpose. The
5.1 General organization has established documented information as evidence of fitness for
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qms purpose of the monitoring and measurement resources, Procedure name:
Calibration procedure, Approved by: Mr. Zafarjoo, Dated: Jan‐15.
FORM‐009_V4_QMS‐EMS Issued: July 9, 2003 Revised: June 2016 Page 6 of 15
Reference Clause Observation
Calibration plan is recorded/planned in: Calibration Log. Calibration status is
recorded in: Tag on the device. Calibration status is identified, Name of the
tool/device reviewed: Test line. This device is used for Measuring Final Product,
calibration status: Calibrated. Last date of calibration: August 15. Next due date of
calibration: 2016‐August. The device is calibrated externally by Deghat Pooyaye
7.1. Novin Co; All measuring devices observed have been calibrated in range required by
Measurement
5.2 standard and application. Calibrations are traceable to international applicable
Ok
traceability
qms standards. Measuring devices are safeguarded from adjustments that would
invalidate the measurement results. Measuring devices are protected from damage
and deterioration during handling, maintenance and storage. When equipment is
found out of calibration, all previous measurements are called invalid and they get
verified again. The organization takes appropriate action on the equipment and any
product affected by out of calibration measuring device.
The organization has determined the knowledge necessary for the operation of its
7.1.6 Organizational
processes and to achieve conformity of products and services. The knowledge is
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qms knowledge
maintained and made available.
Training and competence of staff affecting quality is directed by Training / HR
procedure with Document ID/Version of PQ‐10 issued in Jan 15, approved by Mr.
Zafarjoo. Records of qualifications and competence needed for positions affecting
quality observed during audit; training plan/matrix. Records of trainings conducted
for positions affecting quality observed during audit; training plan F01‐PQ10.
Records of trainings evaluations for training conducted observed during audit;
evaluation training form. The organization keeps the educational records of staff
affecting quality, Type of Record: Diploma and License. The organization keeps the
Training records of staff affecting quality, Type of Record: Training Certificates. The
organization keeps the Experience and skills records of staff affecting quality, Type
of Record: Resumes. For sample, following evidence has been reviewed during HR
7.2 Competence audit; Name of the staff profile reviewed, Nima Shappor, Position: After Sale
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Services. Education record was in place: Bachelor of Industrial Engineering.
Training planned observed during audit for Engine maintenance, Planned in 2‐Mar‐
16. Records of Training conducted in 2‐Mar‐16, observed during audit for Engine
maintenance. Records of Training effectiveness evaluation done in 2‐Apr‐16
observed during audit for Engine maintenance, evaluation result: 89%. Name of the
staff profile reviewed, Ali Ansari, Position: QC. Education record was in place:
Bachelor of Industrial Engineering. Training planned observed during audit for
Motorcycle Color, Planned in 16‐Jan‐16. Records of Training conducted in 20‐Jan‐
16, observed during audit for Motorcycle Color. Records of Training effectiveness
evaluation done in 29‐Feb‐16, observed during audit for Motorcycle Color,
evaluation result: 91%.
FORM‐009_V4_QMS‐EMS Issued: July 9, 2003 Revised: June 2016 Page 7 of 15
Reference Clause Observation
Quality policy was communicated to staff, as staff was asked they were aware of
the policy. Staff asked; Mostafa Kheiri . Sample of Policy items: Expand market.
Quality objectives were communicated to staff, as staff were asked they were
7.3 Awareness aware of the related objective to their job staff asked; Mostafa Kheiri. Related
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objective: Technical Department. Staff is aware of their contribution to the
effectiveness of the quality management system and the implications of not
conforming to the quality management system requirements
The organization has determined the internal and external communications
7.4 Communication relevant to the quality management system. The communication includes following
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criteria: 'on what who communicates, when, how and to whom', Internal
communications are mostly; verbally, Face to Face, In writing and Phone, Pager, and
7.4.1 Internal external communications are mostly formal. The communication is effective and
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ems communication efficient according to the complications and size of organization. Sample of
communication observed: subject of communication: Legal authorities, on what
7.4.2 External circumstance : Get the latest rules and regulations, who initiated the
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ems communication communication : technical department, to whom : quality department, method of
communication : regulations was forwarded
7.5 Documented information
Documented information required by current International Standard(s); has been
determined: Such as: Quality Manual. Documented information by the organization
7.5.1 General
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as being necessary for the effectiveness of the quality management system has
been determined: Such as: Quality Policy and Objectives.
It provides a method of revision status identification (including changes) and
prevention of obsolete document to be used. Method of identification: List of
Creating and approved documents F01‐ PQ01. , Obsolete documents are kept in file, physically
7.5.2
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updating kept in old file in the Archive. Method of identification: List of approved documents
F02‐PQ01. Documents are in Persian Language. The media used for documents is:
paper and electronically.
7.5.3 Control of documented information
Documents are always available at the point of access as in Furnace, Furnace work instruction and method of
7.5.3.1 drying filters was available. all sample reviewed documents are Legible and Readily identifiable. All sample
reviewed documents are distributed according to confidentiality consideration.
Method of defining distribution: green and red stamp. Method of retrieving of records: backup of raw electronic
file. Method of disposing of records: when a new record is in place the old one is collected and disposed. as
evidence records of Quality Check of Filter press paper seen issued at: 23‐June‐15 which is kept on paper.
7.5.3.2 Applicable national or local regulations were identified. Sample of applicable local and national documents are in
control: Water discharge code. External documents were identified. Applicable external documents were listed
in distribution matrix F02‐P01.
8 Operation
FORM‐009_V4_QMS‐EMS Issued: July 9, 2003 Revised: June 2016 Page 8 of 15
Reference Clause Observation
The organization has planned, implemented and controlled the processes needed
to meet the requirements for the provision of products and services, and to
implement the actions determined in by: Determining the requirements for the
products and services, Establishing criteria for the processes, and the acceptance of
products and services, Determining the resources needed to achieve conformity to
the product and service requirements, Controlling of the processes in accordance
Operational
with the criteria, Determining, maintaining and retaining documented information
8.1 planning and
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to the extent necessary, criteria established for the processes, and the acceptance
control
of products and services, The output of this planning is suitable for the
organization’s operations.
Sample taken: The test line is adjusted and checked at the beginning of each shift,
the company reviews the change to the process to monitor the compliance with
environment limits.
A drill for Fire Fighting have been run in the company, in 1 Mar 2016, the
emergency teams have been formed ahead of circumstances, and everybody knows
Emergency
8.2 his/her duty in case of accident, the critical phone numbers were available at the
preparedness and
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ems point of use. In case of fire for example the fire station number is to be dialed first
response
and then informing the other departments in the organization. Spill kits are
available at the point of use.
8.2
Requirements for products and services
qms
Requirements met in communication with customers are as follows: providing
information relating to products and services; handling enquiries, contracts or
8.2.1 Customer
orders, including changes; obtaining customer feedback relating to products and Ok
qms communication
services, including customer complaints; handling or controlling customer property;
establishing specific requirements for contingency actions,
The organization has determined product and service requirements, Such as:
Determining the
applicable statutory and regulatory requirements; considered requirements
8.2.2 requirements for
necessary by the organization, Approved by: Mines & Industries Ministry have been ok
qms products and
reviewed and considered. Sample record for product requirements observed,
services
Document name: proposal No 30032015BDI
The organization reviews product requirements, Such as: requirements specified by
the customer, requirements for delivery and post‐delivery activities, Requirements
not stated by the customer but necessary for specified or intended use, applicable
regulatory requirements related to the product, requirements specified by the
Review of the organization, The company reviews the product requirements through formal
8.2.3 requirements for documented communications with customer. The documented record observed
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qms products and during assessment for product requirement was; Contract no.95BGY023, dated 17
services Feb 2016, for customer: Asan Cycle, sample of requested product requirements:
motorcycle’s color, Results of the reviews are recorded and maintained, in: as in
contract above. And also The company reviews the product requirements through
informal communications or verbally with customer. customer can select from
items in catalogue and buys it from the company
FORM‐009_V4_QMS‐EMS Issued: July 9, 2003 Revised: June 2016 Page 9 of 15
Reference Clause Observation
Changes to
Where product requirements were changed, the organization had ensured that
8.2.4 requirements for
relevant documents were amended and consequently the relevant personnel were ok
qms products and
made aware of the changed requirements.
services
8.3
Design and development of products and services
qms
8.3.1
General Not applicable e
qms
Design and
8.3.2
development Not applicable e
qms
planning
Design and
8.3.3
development Not applicable e
qms
inputs
Design and
8.3.4
development Not applicable e
qms
controls
Design and
8.3.5
development Not applicable e
qms
outputs
Design and
8.3.6
development Not applicable e
qms
changes
8.4
Control of externally provided processes, products and services
qms
Suppliers evaluation and selection, Approved by: Mr. Zafarjoo Highlight The
organization evaluates and selects suppliers based on their ability to supply product
in accordance with the organization’s requirements, the Criteria for selection,
8.4.1 evaluation and re‐evaluation has been established. The organization evaluates
General ok
qms suppliers periodically, every 6 months. The evaluation of suppliers includes 'ability
and performance of supplier', 'effect of the purchased product on the quality of the
product' and is proportionate to the risk associated. Sample of criteria: distance ‐
price ‐ equipment –Payment –quality ‐ a ‐ b – c. sample of criteria: Payment
FORM‐009_V4_QMS‐EMS Issued: July 9, 2003 Revised: June 2016 Page 10 of 15
Reference Clause Observation
The organization ensures that externally provided processes remain within the
control of its quality management system;
,The organization defines both the controls it intends to apply to an external
provider and those it intends to apply to the resulting output;
The organization evaluates the effectiveness of the controls applied by the external
provider;
8.4.2 Type and extent of
The organization has established inspection and verifies purchased products meet ok
qms control
specified purchase data requirements, records of the purchase verification and
controls are provided in F01‐ PQ05, The extent of verification activities is based on
the supplier evaluation results and proportionate to the risks associated with the
purchased product. When the organization becomes aware of any changes to the
purchased product, the organization determines whether these changes affect the
product realization process or the product.
Purchasing information describing the product specification and criteria, suppliers
qualifications and QMS, to be purchased is in place , records of the purchase
information is provided in F01‐ PQ05, sample of purchase data for purchased item:
Bearing with following specification; specified dimensions, observed. Except for the
saddle, which was not verified the ones bought in June 2016
8.4.3 Information for All requirements met in Information for external providers as follows: products and
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qms external providers services; acceptance: sample of the acceptance data observed. Methods, processes
and equipment for approval100 % qc control. The method of release of products
and services; after approval by QC manager. Competence, including any required
qualification of persons; qc people have trainings in controlling the production. The
external providers’ interactions with the organization; the MR of the supplier in
touch with organization.
8.5
Production and service provision
qms
All requirements met in Control of production and service provision as follows: the
characteristics of the products to be produced, the services to be provided, or the
activities to be performed; the results to be achieved; the availability and use of
suitable monitoring and measuring resources; the implementation of monitoring
and measurement activities at appropriate stages to verify that criteria for control
Control of
8.5.1 of processes or outputs, and acceptance criteria for products and services, have
production and ok
qms been met; the use of suitable infrastructure and environment for the operation of
service provision
processes; the appointment of competent persons, including any required
qualification; the validation, and periodic revalidation, of the ability to achieve
planned results of the processes for production and service provision, where the
resulting output cannot be verified by subsequent monitoring or measurement; the
implementation of actions to prevent human error;
Organization controls and records the unique identification of the product. Sample
product taken: ‘motorcycle’, serial number: 9502‐12/1002kh, Date produced: 1 May
8.5.2 Identification and
16. Final product is traceable to following items: Purchased Material, for the ok
qms traceability
sample taken it is tracked to The organization ensures that output returned to the
organization are identified and distinguished from conforming ones.
FORM‐009_V4_QMS‐EMS Issued: July 9, 2003 Revised: June 2016 Page 11 of 15
Reference Clause Observation
The organization identifies, verifies, protects and safeguards customer property
Property belonging provided. When the property of a customer or external provider is lost, damaged or
8.5.3
to customers or otherwise found to be unsuitable for use, the organization reports this to the ok
qms
external providers customer or external provider and retains documented information on what has
occurred.
The company has following storages: Raw material, Final product. Preservation
method includes: Identification, Handling, Packaging, Storage and protection.
Sample product: motorcycle. Identification method for the sample taken: 9502‐
8.5.4 12/1002kh, Storage and protection method for the sample taken: proper alignment.
Preservation ok
qms There is sufficient inventory stock of the sample taken as required in the system.
There is currently 120 number of motorcycle in the storage. Minimum inventory
stock /order point for this product is 50. The storage operator was aware of
environment aspects related to his department.
8.5.5 Post‐delivery
Not Applicable e
qms activities
The organization reviews and controls changes for production or service provision,
8.5.6 to ensure continuing conformity with requirements. Results of the review of
Control of changes ok
qms changes have been recorded in: management review. Nader Goudarzi is responsible
to authorize the changes.
Records of conformity with the acceptance criteria observed in: F01‐ PQ08, for
Release of product/service: engine test, Date released: 4‐ May‐16 the person(s) authorizing
8.6
products and the release is traceable to each time release. Mr. Jafari is authorized to release. ok
qms
services There has been no circumstance till now that the product has been released before
all arrangements being satisfactory fulfilled.
Controls and related responsibilities and authorities for dealing with nonconforming
product have been defined. Mr Nader Goudarzi is authorized to deal with non‐
conforming products. The organization deals with non‐conformities in following
ways: The organization releases the non‐conforming product if it meets regulatory
Control of requirements. Sample non‐conforming products/records observed: wrong
8.7
nonconforming installment of part. Nature of Non‐conformity of the product: Mistake of Assembly. ok
qms
outputs The non‐conforming product observed in: 'final product storage'. The non‐
conforming products are identified by: chassis number. The non‐conforming
products are properly identified throughout the process. When nonconforming
product is detected after delivery or use has started, the organization takes actions
appropriate to the effects, or potential effects, of the nonconformity.
9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
All requirements met in Monitoring, measurement, analysis and evaluation ,as
follows: Items needed to be measured, such as; processes, quality controls,
objectives, the methods used for monitoring, measurement, analysis and evaluation
9.1.1 General to ensure valid results; such as; statistical methods, data gathering, when the ok
monitoring and measuring is performed; every 6 months, when the results from
monitoring and measurement is analyzed and evaluated; before internal audits
Above information was documented, Type of document : Form : Process measuring.
FORM‐009_V4_QMS‐EMS Issued: July 9, 2003 Revised: June 2016 Page 12 of 15
Reference Clause Observation
The organization monitors information relating to whether the organization has
9.1.2 Customer
met customer requirements. Source of customer requirements fulfillment ok
qms satisfaction
monitoring: complaints 79.32% of customer’s satisfaction.
Process name: 'purchase', Process index: ‘Late purchase’, Process criteria: 'less than
5%', Process outcome/ result: ‘3.5%’.
Process name: 'training', Process index: ‘train time’, Process criteria: ‘At least 150
hours per year’, Process outcome/result: ‘170 hours’.
With comparison of characteristics and trends of processes with previous results
the system is proved to be improving.
9.1.3 All requirements met in QMS as follows: conformity of products and services; the
Analysis and
qms degree of customer satisfaction; the performance and effectiveness of the quality
evaluation of
9.1.2 management system; if planning has been implemented effectively; the
ems compliance
effectiveness of actions taken to address risks and opportunities; the performance
of external providers; the need for improvements to the quality management
system.
Results of analysis are maintained. Environment measurements are controlled and
reviewed annually, acceptable, the environmental noise is less than 80 dbl in
west/east/south/north of the factory, Co2 and Co :130 mg/M^3 SO2 110 mg/m^3
ok
of exhaust
The responsibilities and requirements for planning and conducting audits, is
9.2/ Internal audit
ok
provided in a documented method; audit procedure, code and version: 8P01. The
9.2.1 General
audit report is recorded in: audit report from, code and version: F03‐8P01. There is
Latest internal audit was conducted in 8‐Feb‐2016. Latest internal audit was
conducted Mrs. Mirzahosseinian consultant of the organization. Audit program
Internal audit Were informed to all staff 2 weeks before audit. Corrective action followed up after
9.2.2
programme the NCs rose in latest internal audit, The latest audit result was reported to all staff
related and needed to be involved. Audit program has been considered to be
ok
conducted every 6 Months, in form F01‐8P01, audit planned in F02‐8P01
9.3 Management review
The intervals of management review meeting have been determined in QMS and
EMS; every 6 Months The latest management review was conducted in: 27‐ April ‐
9.3.1 General ok
16. Participants in the latest Management review session: Mr. Nader Goudarzi, Mr.
Javad molayi, Mr. Ghorbanali Zafarjoo.
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Reference Clause Observation
Inputs to latest management review meeting;
All inputs were discussed in management review meeting, as follows:
‐Changes in external and internal issues that are relevant to the quality
management system;
‐The status of actions from previous management reviews;
‐Customer satisfaction and feedback from relevant interested parties;
‐The extent to which quality objectives have been met;
Management ‐Process performance and conformity of products and services;
9.3.2 ok
review inputs ‐Nonconformities and corrective actions;
‐Monitoring and measurement results;
‐Audit results;
‐The performance of external providers;
‐The adequacy of resources;
‐The effectiveness of actions taken to address risks and opportunities;
‐Opportunities for improvement. Fulfillment of its compliance obligation.
Outputs to latest management review meeting;
Following outputs have been considered as follows: ‐Resource needs; as result
Management following items has been significant outputs of Management review: Employment
9.3.3 ok
review outputs security director, purchase of CRM Software. It was decided to plan for more
effective communication with customers and Control of entry and exit of personnel.
Management review results and agenda were recorded in Management minute.
10 Improvement
in general the organization identifies and implements any changes necessary to
ensure and maintain the continued suitability, adequacy and effectiveness of the
quality management system as well as product safety and performance to the
extent reflected in this report through; meeting customer requirements and
10.1 General ok
enhancing customer satisfaction, improving products and services to meet
requirements as well as to address future needs and expectations, correcting,
preventing or reducing undesired effects, improving the performance and
effectiveness of the quality management system.
Sample corrective action: Nonconformity in warehouse inventory and cardex.
Nonconformity has been detected in: 26‐March‐ 2016 and action has been taken in:
Nonconformity and
10.2 27‐March‐ 16 with no delay. Cause of nonconformity: Carelessness of warehouse ok
corrective action
staff. Action taken to Retraining the staff and Warehouse handling to determine
warehouse inventory and update the cardex. Corrective actions are recorded.
The organization considers the outputs from management review, the report of
Continual internal audit and the results of analysis and evaluation to determine needs or
10.3 ok
improvement opportunities to be addressed as part of continual improvement to the extent
reflected in this report.
By exception we indicate the specific Strengths and weakness of the organization in light of the management system of the management system, as we
perceive and seen through processes in reference to requirements of the criteria being ascribed as these apply and relate to the assessment plan and
planning of the assessment. This aspect relates to AVA™ as it does to the protection of consumers in the client-organization’s role within their respective
supply – chain.
Disclaimers: (1) herein, we reiterate that any suggestion or opinion that the assessment team expresses does not construe to be a contractual
FORM‐009_V4_QMS‐EMS Issued: July 9, 2003 Revised: June 2016 Page 14 of 15
Reference Clause Observation
requirement. (2) The degree of certainty in conclusions increases by the competence of the assessment team as well as the attestation within the
assessment protocol, values, mission and vision under which we operate for the protection of consumers, still remains a certain level of uncertainty.
Strength Weakness
Knowledge of Personnel Warehouse
action Request Type I Form-008 – as we indicate and that each of the RA addresses the basic four (4) questions
as seen in Form-008:
action Request Type II Form-008 – as we indicate and that each of the AR addresses the basic four (4) questions
as seen in Form-008:
saddle/seat, which was not verified the ones bought in June 2016
END of REPORT
FORM-009 – MS Reporting,
FORM-014 – Opening Meeting Checklist
FORM-008 – RA / AR, as requires
FORM-017 – Closing Meeting Checklist
FORM-018 – OBS, as requires
FORM-005 – Participants of opening & closing meetings
FORM-010 – As requires, recommendation for CoR
FORM-004 – Assessment Plan
FORM-026 – Assessment documents check-sheet,
FORM-007 – Planning onto -004, as process determined
for guidance purpose
FORM‐009_V4_QMS‐EMS Issued: July 9, 2003 Revised: June 2016 Page 15 of 15