4/7/2018 Scan to SMB fails even if user name and password are correct.

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Scan to SMB fails even if user name and

password are correct.
Published 11/17/2008 01:48 AM | Updated 12/22/2017 04:49 PM | Answer ID 96572
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Scan to SMB fails even if user name and password are correct.

One possibility is that the authenticating server doesn't accept NTLMv1. Our products only support
NTLMv1. If the authenticating server is configured, for example, to only accept NTLMv2, Scan to
SMB will fail.
Error message:

Example of a configuration that would result in this problem.

Local Security Policy > "Network security: LAN Manager authentication level" > "Send NTLMv2

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response only/refuse LM & NTLM"

Products Categories
US Troubleshooting
Ricoh Scanning
Black & White Multifunction Scan to Folder
Aficio MP 161/F/SPF
Aficio MP 1500, 1600/L, 2000/L
Aficio MP 2500
Aficio MP 2510, 3010
Aficio MP 2550/B, 3350/B
Aficio MP 3500, 4500
Aficio MP 4000/B, 5000/B
Aficio MP 5500, 6500, 7500
Aficio MP 6000, 7000, 8000
Aficio MP 9000, 1100, 1350
Aficio 3035, 3045
Aficio 3025, 3030
Aficio 2051, 2060, 2075
Color Multifunction
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Aficio MP C6000, C7500

Aficio MP C3500, C4500
Aficio MP C2030
Aficio MP C2000, C2500, C3000
Aficio 3228C, 3235C, 3245C
Aficio 3260C, 5560
Aficio 3224C, 3232C
Aficio 615C
Production Print (Cutsheet)
Pro 906EX, 1106EX, 1356EX
Wide / Large Format Solutions
Aficio 480W
Aficio MP W2400, W3600
Aficio MP W5100, W7140
Savin
Black & White Multifunction
816/F/MF
4051, 4051SP, 4060, 4060SP,
4075, 4075SP
7025
8025, 8030 /sp/spf/spi/P
8025e, 8030e /sp/spf/spi/P
8035, 8045 /sp/spf/spi/g
8035e, 8045e
8055, 8065, 8075
8060/SP, 8070/SP, 8080/SP
8090, 8110, 8135
9016/s, 9021d/ds
9025/b, 9033/b
9040/b, 9050/b
Color Multifunction
C2020, C2525, C3030
C2410, C3210e
C2824, C3528, C4535
C3535, C4540

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C6045, SDC555
C6055, C7570
C9020L
SGC 1506
Production Print (Cutsheet)
Pro 906EX, 1106EX, 1356EX
Wide / Large Format Solutions
2404WD, 2406WD
4800WD
5100WD, 7140WD
Gestetner
Black & White Multifunction
DSm651/SP, DSm660/SP,
DSm675/SP
DSm715, DSm716, DSm721d
DSm725, DSm730 /sp/spf/spi/p
DSm725e, DSm730e /sp/spf/spi/p
DSm735, DSm745 /sp/spf/spi/G
DSm735e, DSm745e
DSm755, DSm765, DSm775
DSm790, DSm7110, DSm7135
MP 4000/B, 5000/B
MP 6000/SP, 7000/SP, 8000/SP
Color Multifunction
DSc424, DSc432
DSc428, DSc435, DSc445
DSc460, DSc555
DSc520, DSc525, DSc530
DSc535, DSc545
GS 106
MP C2030
Production Print (Cutsheet)
Pro 906EX, 1106EX, 1356EX
Wide / Large Format Solutions
A080

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GWD2004, GWD2006
GWD5100, GWD7140
Lanier
Black & White Multifunction
LD016/F/SPF
LD040/B, LD050/B
LD125
LD151/SP, LD160/SP, LD175/SP
LD190, 1110, 1135
LD225/SP, LD230
LD235, LD245
LD255, LD265, LD275
LD260/sp, LD270/sp, LD280/sp
LD315, 316, 320d
LD325/SP, LD330/SP
LD335, LD345
LD425/B, LD433/B
Color Multifunction
LD124c, LD132c
LD160C, LC155
LD215
LD260c, LD275c
LD328c, LD335c, LD345c
LD420c, LD425c, LD430c
LD435c, LD445c
LD520CL
Production Print (Cutsheet)
Pro 906EX, 1106EX, 1356EX
Wide / Large Format Solutions
LW324, LW326
LW411
LW5100, LW7140

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