Department of Tourism – REGION 5

COURSE ON HOUSEKEEPING
April 30 to May 6, 2018 * Virac, Catanduanes

Day 1
MODULE 1: HOUSEKEEPING IN THE BROADER PICTURE OF A HOSPITALITY ESTABLISHMENT
 Introduction of Hotel, Classification of Hotel, and Different Departments of the Hotel
 The Role of Housekeeping department
 Housekeeping Personnel, Dress Codes
 Uniforms of the Housekeeping and Personnel Hygiene
 Communication, Guest Complaints and Handling Guest Complaints
 Guest Complaints and Handling Guest Complaints

Day 2
MODULE 2: PRINCIPLES & PRACTICE OF CLEANING
 Definition of Cleaning, Definition of Soiling, Equipment and Materials
 The Processes of Cleaning and Soiling
 Cleaning Equipment and Material
 Cleaning Agents
 Principles of Cleaning and Cleaning Procedures

Day 3
MODULE 3: GUEST ROOMS, ROOM COMPONENTS AND KEY
 The Components of the Guest bed Room
 Bed Types and Linen Requirements Standards, Key and Key Control
 Room Types & Guest Room Components
MODULE 4: HOUSEKEEPING TROLLEY MANAGEMENT
 Guest Room Cleaning and Handover Procedures
 Functions of Housekeeping Trolley
 Efficient Room Cleaning
 Cleaning of a Vacant Room
 Closing down and Preparation for the next shift

Day 4
MODULE 5: CLEAN PUBLIC AREAS
 Public Area Cleaning
MODULE 6: LAUNDRY FUNCTIONS AND LINEN MANAGEMENT
 Laundry
 Laundry Equipment
 Maintaining Linen Room and Linen
 Department of Tourism – REGION 5
COURSE ON HOUSEKEEPING
April 30 to May 6, 2018 * Virac, Catanduanes

Day 5
MODULE 7: ANCILLARY HOUSEKEEPING SERVICES
 Other Guest Services
 Room Transfers, Guest Requests, Staff requests
 Service Housekeeping Requests, Checking Room Allocations
 Room Status, Guest Information and Room Allocation
 Assigning Cleaning Rooms
 Turndown Service
 Lost and Found Property
 Responding to VIPs
 Looking after Plants and Housekeeping Supply Management

Day 6
MODULE 8: OCCUPATIONAL HEALTH AND SAFETY STANDARDS IN HOUSEKEEPING
 Safe Work Practices
 Safety in Room Cleaning and Servicing
 Preventing Accidents
 Safely Handling Cleaning Agents, Equipment and Machinery,
 Hygiene and Safety Risks in Bathrooms
 Precaution against Infectious Disease
 Personnel Safety Issues
 First Aid, Proper Use of Hazard Signs and Safety Inspections, Security in Hotel
 Housekeeping Hazards and Common Risk Scenarios

Day 7
MODULE 9: MOCK ASSESSMENT FOR TESDA NC CERTIFICATION
 Distribution of Pertinent TESDA forms
 Group Presentations
 Individual Assessments
CLOSING CEREMONIES
 Response from the Participants
 Distribution of Certificates

Prepared by:

DR. FREDDIE A. QUINITO

DOT-Certified National Master Trainer
TESDA-Certified Trainer and Assessor