Sri Lanka Technical College Maradana

National Diploma in Quantity Surveying- NVQ Level 05

Written Assignment 01 - May 2018

Instructions: Answer all questions

Note : please refrain from copying and pasting information from the internet or other sources.
Answers should be hand-written and clear.
Part A
1 (i) Explain briefly the four functions of Management.
(ii) Define vision, Mission, Goals, Objectives and explain why it is important to a
Business organization?
(iii) Explain the difference between Goals and Objectives of an organization and their
Importance to a Business.
(iv) Organizations carry out Planning for all different levels of the organizations.
Explain why planning is important and principles of planning?

2. (i) Explain what is quality and elements of Total quality Management.

(ii) Explain systems, processes, closed systems and open systems.
(iii) What is a policy, procedure, responsibility, authority and accountability?

3. (i) Explain the code of practices, code of ethics of an organization

(ii) What is team work, group work and their advantages?
(iii) Explain manufacturer’s specification and product specification in your own words?
Part B
4. (i) Discuss the benefits of communication to Management
(ii) What are the barriers of communication?
(iii) Explain the elements of communication by using a diagram?
 (iv) What is communication channels?
5. (i) Explain verbal and non-verbal communications with examples.
(ii) Explain how communication barriers can be eliminated?
(iii) Characteristics of good communication and reasons for breakdown of
communication
(v) Explain following types of communications
- Interpersonal communication
-Public communication
- Mass communication
 Sri Lanka Technical College Maradana
National Diploma in Quantity Surveying- NVQ Level 05
Written Assignment 01 - May 2018

Instructions: Answer all questions

Note : please refrain from copying and pasting information from the internet or other sources.
Answers should be hand-written and clear.
Part - A
1. (i) What is time management?
(ii) Most successful organizations and people practice time management. Explain time
Management practices known to you.
(iii) What is layout Management and how to review an existing office layout.
(iv) Draw an effective layout for a factory known to you and explain it.

2. (i) Briefly explain PDCA cycle of Quality improvement?

(ii) What is quality management systems (QMS)?
(iii) Explain 6 (six) competencies of effective manager.
(iv) What is continuous improvement and quality circles?

3. (i) What is performance Management?

(ii) Explain planning activities of an organization.
(iii) Explain following -
- Work Study
- Work Measurement
- Management by objectives
- Management by exception
- Forecasting techniques

PART- B
4. (i) Explain as to why ICT tools are important for an organization to promote efficiency and
Effectiveness?
(ii) Variety forms are used in organizations, itemize them. Discuss formats used within and
for external Organizations.
 (iii) Explain safety procedure and safety sign with examples.
(iv) Write a report to your manager explaining the suggestions of your quality circle.

5. (i) Explain the weaknesses of the sender & the receiver?

(ii) What are the organizational barriers of communication?
(iii) Explain Types of organizational communication?
(iv) What are the sources of non-verbal communication?