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Company Highlights

 Diverse Revenue Streams from multiple components of


Diversified Revenue Streams the Logistics Supply Chain
 Hedged Investment Portfolio across sectors

 Strong credit worthy international partners, mainly from


Strong Counterparties Oil, Gas & Petrochem sector, global trading houses and
shipping players

 Have invested in excess of QAR 8 billion since 2000


 Large scale budgeted capital investments in various
Strong Projects pipeline logistics projects
 Vessel up-gradation projects underway

 Heavily invested in improving data analytics


Operating Expense Visibility and  Implemented multiple projects for process streamlining
Optimization and achieving cost efficiencies through usage of Process
Excellence tools

MILAHA_QF_2016‐PD‐SS‐24242 2
Milaha’s five strategic pillars

Milaha
Holding Company

Maritime & Gas &


Offshore Capital Trading
Logistics Petrochem

 Port Services  LNG transport  Maintenance,  Real estate  Trading agencies


diving and subsea properties in trucks and
 Warehousing &  LPG transport construction heavy equipment
Logistics  Shareholdings
 Product and services
and other non-  Travel and
 Container feeder chemical
maritime tourism agency
 Shipping agency tanker
investments
shipping
 Shipyard and
steel fabrication
 Bulk shipping

 Formed from the merger of Qatar Navigation, Qatar Shipping and Halul Offshore

 Operating revenue in 2015 QAR 2.998 billion (USD 823 mill.) with net profit QAR 1.095
billion (USD 301 mill.).

 The company holds QAR 22.1 billion (USD 6.1 bill.) in assets.

MILAHA_QF_2016‐PD‐SS‐24242 3
Milaha: An Integral Part of Qatar’s Supply 
Chain

Facilitating Seaborne  Supporting Local  Selling to End 


Trade Business Supply Chains Customers (Industrial)
Container Feeder Logistics
 Own & charter vessels providing regular   Trucking, freight forwarding, and 
UAE and India services contract logistics (manpower &  Trading
equipment) provider  Bunker sales
NVOCC (QNL)  Marine engines and lubricant supplies
 Developing 423,000 sqm logistics site 
 NVOCC operations serving 10 countries   Construction and heavy equipment sales
and 22 seaports in Middle East and South  Shipping Agency  Travel agency
Asia  Agency and chandler services 
Bulk Shipping Real Estate
 Own & charter vessels Shipyard
 Ship repair and fabrication facility  Real estate portfolio
Gas & Petchem Shipping
Offshore Services
 Oil, LNG, LPG, Products, Chemical  Own and operate fleet of support vessels 
 Port Harbour vessel operations for offshore O&G sector

 Publicly listed on Qatar Exchange

 Qatar Navigation merged with Qatar Shipping and Halul Offshore Services in 2010, subsequently launched a corporate 
transformation to restructure the group and unite the businesses under one brand, Milaha

 New CEO joined in September of 2015 bringing further emphasis on transformation
– More focus on maximizing presence in Qatar for certain businesses, and expanding internationally
– More customer and shareholder centric
– Greater emphasis on operational efficiencies and value addition

MILAHA_QF_2016‐PD‐SS‐24242 4
Milaha’s Board of Directors

Comments on selected
Board members:

Sheikh Ali bin Jassim bin  Sheikh Ali, Chairman &


Mohammad Al-Thani, Sheikh Khaled Al-Thani
Chairman and Managing Vice Chairman
Managing Director of
Director Milaha and is, a.o. also a
Director of Qatar
Investment Authority, the
sovereign fund of the State
of Qatar and Vice Chairman
of United Arab Shipping
Company (UASC)

Hamad  Sheikh Khaled Al- Thani is


Sheikh Jassim bin Saad Mohammad
Mohammad Al- Ali Ahmad Al-Kuwari Adil Ali Bin Ali the CEO of Qatar Gas
Hamad bin Jassim Al- Al-Romaihi
Mana
Thani
 Mr. Ali Ahmad Al-Kuwari is
the CEO of Qatar National
Bank (QNB)

 Sheikh Jassim bin Hamad


bin Jassim Ai-Thani is the
chairman of Qatar Islamic
Bank (QIB)
Salman Abdullah Dr. Mazen Jassim Jaidah Sulaiman Haidar Sulaiman Ali Hussain Al-Sada
Abdulghani

MILAHA_QF_2016‐PD‐SS‐24242 5
Delivering Synchronized solutions…

Shipper / Shipper /
Consignee Consignee

Foreign Foreign Line Haul/ Transshipm Hub Feeder Qatar Qatar


Logistics Port NVOCC ent Port Logistics Transport Ports Logistics

Milaha participation

Assigned to reliable agent or


partner

 We are evolving from providing individual services to offering our customers end-to-end services
through our critical position in Qatar’s trade and transportation ecosystem

 We are addressing the challenges directly


– High cargo dwell times in ports, and rigorous customs clearance procedures
– Under-invested IT infrastructure
– Lack of suitable warehousing facilities

MILAHA_QF_2016‐PD‐SS‐24242 6
Business Overview
Maritime & Logistics (1)
Port Services

 We fully manage Doha Port and play a


significant role in the operation of Mesaieed
Port (CT7 and Berth 9 & 10)

 We handle containers to special cargoes, roll-


on/roll-off (RoRo) to palletized products, and
break-bulk to livestock

 We have exceeded international productivity


benchmarks in Mesaieed port operations
which has helped in earn accolades from key

Moves per crane per hour
clients

 Our safety performance has been


consistently impeccable across the ports that
we manage or operate in

MILAHA_QF_2016‐PD‐SS‐24242 7
An existing internationally experienced workforce supports 
operations improvement across Ports Services

STAFFING & MANAGEMENT

 Milaha Ports Services employs approximately 1,100 personnel in the Doha Port and 500 personnel for
operations of CT7 and Berth 9 & 10 in Mesaieed

 100% of Milaha’s STS cranes and RTGS operators in CT7 have minimum 5 years of experience in DP
World or APM Terminals operating similar twin lift cranes on ships up to 23 containers across

 Milaha Port Services Management is led by internationally experienced leaders who collectively bring
more than 60 years of experience in Ports, Liner and Logistics business across the globe

TRAINING & SKILLS TRANSFER

 Qatarization Plan: Milaha has developed a structured management development program for Qatari
graduates to enable them take over management positions after their training cycle and Port of
Rotterdam will play a role in achieving this

 Milaha has in‐house trainer operators to support on‐job training

MILAHA_QF_2016‐PD‐SS‐24242 8
Business Overview
Milaha Maritime & Logistics (2)

Shipyard & Steel Fabrication

 Milaha’s Ship Repair & Fabrication Facility is located


at Mesaieed Industrial City which is 40kms from
Doha. Our facility specializes in Repairs of Offshore
Defense & Specialized ships less up to than 50m long.
We started operations in 1978 & to date we had
more than 7000 dockings

 Our expanding client list includes local, regional and


international navies and international shipping
companies. We have worked with more than 650
customers representing a wide spectrum of vessel
and sizes including offshore vessels, cargo vessels,
passenger ferries, yachts, dhows, naval and coast
guard vessels.

MILAHA_QF_2016‐PD‐SS‐24242 9
Business Overview
Maritime & Logistics (3)
Container Shipping

 MILAHA’s own fleet consists of 08 fully cellularized


container vessels & operates a fleet of chartered vessels
as well

 Milaha continues to be the only feeder service provider


which connect UAE ports to Mesaieed to cater for Q-
companies export shipments

 Only company to operate direct weekly services


connecting Nhava Sheva in India and Doha on fixed
berthing windows

 Our Dubai based NVOCC arm serves 34 destinations


across 16 countries

 Milaha container shipping has maintainer majority market


share in the UAE – Qatar trade

MILAHA_QF_2016‐PD‐SS‐24242 10
Newest Route between India West Coast
and Arabian Gulf

Salient features & Benefits:

 Direct service from Nhava Sheva to


Doha eliminate the transshipment
cost in Jebel Ali and is beneficial to
Indian shippers

Network Characteristics  India-Qatar service is the first of its


kind service in the sector
Network Nhava Sheva – Jebel Ali –
Doha – Jebel Ali – Nhava
Sheva  Milaha has immediate capability to
start feeder services from Doha to
Windows Fixed berthing windows in 
Upper Gulf to connect transshipment
all ports of call
containers from India
Number of vessels 2

Nominal capacity per vessel 1700 TEU

Vessel LOA 185 m

Window time 24 Hrs

MILAHA_QF_2016‐PD‐SS‐24242 11
Business Overview
Milaha Maritime & Logistics (4)

Bulk Shipping

 MILAHA’s fleet consists of a combination of owned and chartered


vessels

 Owned fleet managed completely in-house

 Dedicated team for commercial pre-fixture and post-fixture operations


for dry bulk

Shipping Agency

 We are a dynamic intermediary between shipping lines and


operators, as well as service providers and government
authorities involved in vessel handling

 We enjoy a dominant presence in the Qatari market and our


customers include many of the world’s best known ocean
carriers in the container, bulk and general cargo trades

MILAHA_QF_2016‐PD‐SS‐24242 12
Business Overview
Milaha Maritime & Logistics (5)
Logistics

One-stop shop for your logistical solutions


Milaha’s Logistics Arms
Milaha Logistics helps your business by giving you access to quality resources
and expertise with high level of customer service.
Freight Forwarding &
Key Benefits: Clearing

Be more competitive: Milaha logistics gives you enhanced visibility into


shipment tracking which fits into your distribution or process plan Warehousing

Lower your logistics costs: Milaha’s capabilities are driven by Lean and Six
Sigma methodologies that can help you cut costs and grow fast
Contracts Logistics
Ship more, faster: We can help plant-to-shelf cycle by providing you with what
you love- expedited shipping through our very own shipping line into and out
of GCC, through our very own agencies
Land Transport
MILAHA_QF_2016‐PD‐SS‐24242 13
Warehousing facilities in Dubai

Strategic advantages
1 Warehousing & Distribution
 Located off Sheikh Zayed Road in Jebel Ali Free
Zone South
2 Transportation
 Easy Access to Container Terminal at Jebel Ali

3 Land Rental  Easy Access to markets in UAE


Salient Features
4 Value Added Services  Site 15,000 sqm / Warehouse 8,300 sqm

 Ambient warehouse with sprinkler system


5 Supply Chain Management
 16,800 cbm / 12,130 pallet location
6 Freight Forwarding
 Mezzanine floor and Offices

MILAHA_QF_2016‐PD‐SS‐24242 14
Enhancing logistics capabilities:
Milaha Logistics City

 423,000 sq. m site

 The first three warehouses, of


European quality standards,
inclusive of frozen and chilled cold
storage facilities are under
construction
 Built to suit approach to the market
rather than speculative build

 Project driven with help of:


- International Design
Consultants
- World class modeling
software

MILAHA_QF_2016‐PD‐SS‐24242 15
World Wide Offices

A global network
• Operations in more than 80 countries
• More than 1,000 branch offices, terminals
and warehouse facilities
• 4th largest global freight forwarder

One company – three divisions


• Air & Sea – global network
• Road – overland transport on four continents
• Solutions – contract logistics services worldwide

A strong business partner


• Annual revenue of 12 billion USD (FY 2015, pro forma)
• Headquartered in Denmark and listed on Nasdaq Copenhagen

MILAHA_QF_2016‐PD‐SS‐24242 16
Our Core Services

Air Transport Sea Transport Project Related Transport Logistics & Distribution


• Import / Export •Import / export •Over dimensioned and / or heavy • Domestic & Regional Distribution
• Consolidated Air freight •FCL / LCL transportation HUB for Middle East
• Air charter •20´ and 40´ containers •Crane and skidding operations • Value Added Services
• Express service •Documentation •Air and ship charter • Direct Store Distribution
• Documentation •Bonded warehousing •Cross trade • Integrated Supply Chain –
• Track & Trace, POD •Track & Trace, POD •Pack-and-Ship Forwarding & Logistics

• Internet booking system •Internet booking system •War Zones / Camp Supply • Trans-shipment Air or Seaport to
Air/Sea/Road Services

MILAHA_QF_2016‐PD‐SS‐24242 17
Distribution Centre ‐ Middle East, India & Africa

All Modes of
inbound and
outbound
Transport
Dxb &DOH
Worldwide

Milaha Logistics
Co-ordinator

MILAHA_QF_2016‐PD‐SS‐24242 18
Comprehensive Supply Chain Solutions

MILAHA_QF_2016‐PD‐SS‐24242 19
Logistics - Project Experience : 1 / 2
● Number of years providing Freight Forwarding Services to Petrochemical / Oil & Gas Industry 58 Years
● Number of years providing Freight Forwarding Services in Qatar 58 Years
● Quantity of CBM of Goods Handled in the past 5 years 3.5 Million Metric Tonnes

Duration of
Contract Tonnage
Project Name Type of Plant Owner Client Location Scope of Work
Handled
From To
CLEARANCE &
QATAR GAS O&G QATAR GAS CHIYODA RAS LAFFAN 1994 1997 250,000 MTN.
DELIVERY
MEW PHASE 1 V CEGELEC, COGELEX, CLEARANCE &
ENERGY QATAR ELECTRICITY DOHA 1996 1999 125,000 MTN.
PROJECT ALSTHOM DELIVERY
CLEARANCE &
ARAB D GAS PROJECT O&G QATAR PETROLEUM BROWN & ROOT DUKHAN 1996 1998 150,000 MTN.
DELIVERY
QATAR CEMENT QATAR CEMENT CLEARANCE & 1998
INDUSTRIAL FCB FRANCE UMM BAB 1996 100,000 MTN.
COMPANY COMPANY DELIVERY
QAPCO EXPANSION CLEARANCE &
O&G QAPCO SNAMPROGETTI, TECHNIC MESAIEED 1996 1999 60,000 MTN.
PROJECT DELIVERY
CLEARANCE &
QATAR VINYL INDUSTRIAL QATAR VINYL TECHNIP MESAIEED 1997 1999 150,000 MTN.
DELIVERY
CLEARANCE &
RASGAS TRAIN 1 & 2 O&G RAS GAS JGC RAS LAFFAN 1997 2000 200,000 MTN.
DELIVERY
CLEARANCE &
QAFAC MTBE O&G QAFAC CHIYODA MESAIEED 1998 2000 75,000 MTN.
DELIVERY
NODCO REFINERY CLEARANCE &
O&G QATAR PETROLEUM LG ENGINEERING MESAIEED 1998 2000 85,000 MTN.
PROJECT DELIVERY
CLEARANCE &
NGL 4 PROJECT O&G QATAR PETROLEUM HYUNDAI ENG. MESAIEED 2000 2002 125,000 MTN.
DELIVERY
CLEARANCE &
RASGAS TRAIN 3, 4 & 5 O&G RAS GAS CMS & A RAS LAFFAN 2001 2004 250,000 MTN.
DELIVERY
QATAR GAS CLEARANCE &
O&G QATAR GAS TECHNIP RAS LAFFAN 2002 2004 80,000 MTN.
BOTTELNECKING DELIVERY
CLEARANCE &
ORYX GTL PROJECT O&G ORYX GTL TECHNIP RAS LAFFAN 2004 2006 200,000 MTN.
DELIVERY
CLEARANCE &
DOLPHIN ENERGY O&G DOLPHIN ENERGY DOLPHIN DOHA 2004 2006 175,000 MTN.
DELIVERY
CLEARANCE &
SOCOTHERM O&G SOCOTHERM DOLPHIN MESAIEED 2004 2006 500,000 MTN.
DELIVERY
CLEARANCE &
SAIPEM O&G DOLPHIN ENERGY DOLPHIN MESAIEED 2005 2006 350,000 MTN.
DELIVERY
QATAR CEMENT CLEARANCE &
INDUSTRIAL QNNC FCB FRANCE / VOPAK UMM BAB 2005 2006 125,000 MTN.
COMPANY DELIVERY
CLEARANCE &
QAPCO EP2 PROJECT O&G QAPCO JGC MESAIEED 2005 2006 52,000 MTN.
DELIVERY
RAF B2 WATER CLEARANCE &
INDUSTRIAL QE & WC JAS PROJECTS DOHA 2006 2007 60,000 MTN.
DESALINATION DELIVERY

MILAHA_QF_2016‐PD‐SS‐24242 20
Logistics - Project Experience : 2 / 2

Duration of Tonnage
Project Name Type of Plant Owner Client Location Scope of Work
Contract Handled
CLEARANCE &
QASCO EXPANSION INDUSTRIAL QATAR STEEL COMPANY LPL ITALIA / VIA POMMINI MESAIEED 2006 2007 80,000 MTN.
DELIVERY
QGX, QCS, QGII PROJECT, CLEARANCE &
O&G QATAR GAS CHIYODA TECHNIP JV RAS LAFFAN 2006 2008 2,200,000 MTN.
AKG2 DELIVERY
CLEARANCE &
RGX67 O&G RAS GAS – 6 & 7 TRAIN CHIYODA TECHNIP JV RAS LAFFAN 2006 2008 460,000 MTN.
DELIVERY
CLEARANCE &
QCHEM 11 O&G QCHEM TEHNIMONT / PANALPINA MESAIEED 2006 2008 200,000 MTN.
DELIVERY
RAF1, WATER CLEARANCE &
INDUSTRIAL QE & WC JAS PROJECTS / FISIA DOHA 2008 2010 250,000 MTN.
DESALINATION DELIVERY
RAS LAFFAN / CLEARANCE &
J RAY MCDERMOT O&G J RAY MCDERMOT J RAY MCDERMOT 2009 2012 100,000 MTN.
DOHA DELIVERY
BARZAN ONSHORE CLEARANCE &
O&G RAS GAS JGC CORP RAS LAFFAN 2011 2015 800,000 MTN.
PROJECT DELIVERY
FREIGHT
QAPCO INDUSTRIAL QAPCO QAPCO MESAIEED 2012 2014 25,000 MTN.
FORWARDING

CLEARANCE,
TRANSPORTATION
QATAR STEEL INDUSTRIAL QATAR STEEL QATAR STEEL DOHA / MESAIEED AND HANDLING OF 2012 2015 750,000 MTN.
AIR,SEA AND LAND
CARGOES

FREIGHT
QAFAC INDUSTRIAL QAFAC QAFAC MESAIEED 2013 2016 250,000 MTN.
FORWARDING
LOCAL MATERIAL
QCHEM II INDUSTRIAL QCHEM II QCHEM MESIAEED 2013 2016 1,400,000 MTN.
DELIVERY

LOCAL MATERIAL
RLOC INDUSTRIAL RLOC RLOC RAS LAFFAN 2013 2016 100,000 MTN.
DELIVERY

FREIGHT
QDVC INDUSTRIAL QDVC QDVC DOHA 2014 2016 300,000 MTN.
FORWARDING

EXPORT
MUNTAJAT O&G MUNTAJAT MUNTAJAT DOHA / MESAIEED 2014 2016
CLEARANCE
CUSTOM
QATALUM O&G QATALUM QATALUM DOHA / MESAIEED 2014 2016
CLEARANCE

MILAHA_QF_2016‐PD‐SS‐24242 21
Our Logistics Model gives us a global
outreach with a strong regional presence

IRAQ
New Ports
Umm Qasr
Bubiyan
Expanding Ports
Mega Airports
KUWAIT
IRAN

GCC Rail

Bandar Abbas
Jubail

Dammam
Mina Salman

Milaha Mina Saqr
BAHRAIN
Doha Milaha

QATAR Jebel Ali

KSA
Abu Dhabi Sohar

Muscat
UAE
OMAN
Salalah

MILAHA_QF_2016‐PD‐SS‐24242 22
Oil, Gas and Petrochem sector:
transport, logistics and ancillary solutions

Maintenance Ocean
Exploration
Feasibility/ & Production Sales & transport Destination
Construction &
Planning Logistics Marketing and distribution
Production
Support logistics

Milaha participation

Milaha Gas’s Expertise

 Provide various vessel types, equipment and personnel for


the execution of offshore construction, maintenance and
inspection projects
 Support onshore logistics for some of the largest
companies in the oil, gas and petrochemical sectors,
providing warehousing and other value-added services for
raw materials and end-products
 Operate a state-of-the-art fleet of crude and product
tankers, liquefied petroleum gas (LPG) carriers and
liquefied natural gas (LNG) carriers

MILAHA_QF_2016‐PD‐SS‐24242 23
Gas & Petrochem: Gas Carriers

LPG / Ammonia Carriers

 Milaha solely or jointly owns and operates a fleet of LPG /


Ammonia carriers catering to a wide range of clients
including major international energy and industrial
companies

 Milaha has 50% ownership stake in 4 Very Large Gas Carriers


(VLGCs) with Nakilat

LNG Carriers

 Milaha partners with gas fleet operators such as Mitsui, K-


Line, NYK and SCI to provide LNG tonnage and ship
management capabilities. Milaha has ownership stakes
ranging from 15 & to 40% in nine LNG carriers, which are
on long term charters

 With a 30% (majority) shareholding, Milaha is the largest


shareholder in Nakilat (Qatar Gas Transport Company)
which in turn owns and operates the largest LNG fleet in
the world
MILAHA_QF_2016‐PD‐SS‐24242 24
Gas & Petrochem: Crude & Product Tankers

Product Carriers

 Milaha owns and manages end-to-end commercial


and technical operations for a fleet of product
tankers

 Milaha additionally operates a number of product


tankers in partnership with international trading
giants and shipping companies

Crude Carriers

 Milaha owns and operates 1 crude tanker which has been on


long term charter to oil majors

 Milaha has operated in the crude oil shipping sector with its
own Aframax fleet since 1996, and strategically offloaded major
asset portion at peak of the market to maximize gains. It has
also operated successfully in Joint Ventures with oil majors

MILAHA_QF_2016‐PD‐SS‐24242 25
Milaha Offshore (Halul)- Fleet Composition

AHTS

 Pre-laying of anchor systems & anchor handling and towing & mobilization of
jack-ups and semi-submersibles

 Chain work & Inspection, Subsea installation, Supply Services and Emergency
response system

PSVs

 Transportation to and from offshore installations

 Dive and ROV support, seismic surveying & well stimulation services

MPSVs

 Inspection repair and maintenance of offshore facilities

 Subsea construction, ROV operations, Diving support and other services

 Seismic surveying and well stimulation

MILAHA_QF_2016‐PD‐SS‐24242 26
Milaha Offshore (Halul)- Services

Offshore construction / maintenance

 Provision of construction vessels, equipment & personnel for mechanical,


structural and piping projects offshore

 Fabrication & installation of complex structures as required by the oil and gas
industry along with preventive and repair maintenance

Sub-Sea services
 Milaha provides vessels, equipment and divers for execution of subsea services
for the oil and gas industry

 It holds the largest diving services contract in the world with Qatar Petroleum for
15 years

Vessel chartering

 Milaha offshore charters vessels on both long and short term basis

 It supports towage and setting up new rigs with key clients such as Qatar
Petroleum, Occidental Petroleum, Maersk Oil, Inchcape, Fugro etc

MILAHA_QF_2016‐PD‐SS‐24242 27
Milaha Capital

Real Estate

 Our main expertise lies in identifying high-potential projects and selecting


the most suitable architects, engineers and contractors to partner with us.
Our team also handles leasing activities and ongoing property
management functions.

 While the vast majority of our real estate is office space, we also develop
commercial, residential and industrial property.

 One of our recent flagship projects in Qatar is the Navigation Tower – a 52


floor Grade A tower located in West Bay.

Investments

 Milaha maintains a significant but targeted portfolio of


investments in start-up and established companies in Qatar. These
investments are either strategic – complementing Milaha’s core
business – or purely financial to maximise returns on our
shareholders’ capital.

MILAHA_QF_2016‐PD‐SS‐24242 28
Proven Partnership Track Record in Qatar

Through Mwani’s Engagement with Milaha


Increased Throughput Capacity Increased Mobile Harbour Eliminated Avg. More than 95% of responding
Cranes Productivity Waiting at Anchorage customers rate our
 1,000
15. 6 performance as “Excellent”
 500 or “Good”
9.4 4 0
0
 ‐
2010
2011
2012
2013
2014
2015
201 201 201 201
Doha Port TEU throughput 0 moves/hr
5 0 hours 5

Through QP’s Engagement


Beat Benchmarks with Milaha
for STS Crane Productivity at
CT7
60
40
Crane
20 Productivity
0
2010 2011 2012 2013 2014 2015
Supporting Activities
Equipment  Invested in straddle carriers and reach stackers to increase  Operating Standards
throughput
 Implemented international terminal operating system that   Developed standard operating procedures to 
IT Systems international standards
integrates with various stakeholders, including customers
 Implemented Rostima labour management system for   Certified by ISO 9001:2000 requirements across all 
Manning business units within the Maritime & Logistics area 
optimizing labour deployment across operations
including port services
 Invested annually in Qatarisation and staff training programs: 
Training  Developed a comprehensive QHSSE manual
overseas colleges, maritime diplomas, safety courses, 
leadership courses, and implemented  “train the trainer” 
courses to sustain improvements

MILAHA_QF_2016‐PD‐SS‐24242 29
Thank You