POLYTECHNIC UNIVERSITY OF THE PHILIPPINES i

SECRETARIAL ATTITUDE AND PROFICIENCY IN WORD PROCESSING,

SPREADSHEET, AND PRESENTATION PROGRAM OF SELECTED
EMPLOYEES OF POLYTECHNIC UNIVERSITY OF
THE PHILIPPINES MAIN CAMPUS

A Research Paper
Presented to the Faculty of the College of Business Administration
Polytechnic University of the Philippines
Sta. Mesa, Manila

In Partial Fulfillment of the Requirements for the Subject

Thesis Writing (OACT 4063)

By

Denise Unika N. Job

Rosemin R. Paña
Mariah Aubrey M. Ramirez
Karl Louise C. Segui
Shaira Marie N. Zabat

BSOA CT IV – 2N

October 2015
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES ii

CERTIFICATION

This thesis entitled Secretarial Attitude and Proficiency In Word

Processing, Spreadsheet, and Presentation Program of Selected
Employees of Polytechnic University of the Philippines Main
Campusprepared and submitted by Denise Unika N. Job, Rosemin R. Paña,
Mariah Aubrey M. Ramirez, Karl Louise C. Segui, and Shaira Marie N.
Zabatin partial fulfillment of the requirements for the degree BACHELOR OF
SCIENCE IN OFFICE ADMINISTRATION MAJOR IN CORPORATE
TRANSCRIPTION has been examined and recommended for Oral
Examination.

ANN-LYN C. ORTIZ, MEM

Adviser

APPROVAL

Approved by the Panel on Oral Examination on October 2015 with the grade of
__.

JONATHAN U. FLORIDA, MBE

Chairman

RAQUEL G. JAVIER, MAF MANOLITO SAN JOSE, MEM

Member Member

Accepted in partial fulfillment of the requirements for the degree Bachelor of

Science in Office Administration Major in Corporate Transcription

RAQUEL G. RAMOS, DBA

Dean
College of Business Administration
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES iii

CERTIFICATION OF ORIGINALITY

This is to certify that the research work presented in this thesis entitled

Secretarial Attitude and Proficiency in Word Processing, Spreadsheet, and

Presentation Program of Selected Employees of Polytechnic University of

the Philippines Main Campus for the degree Bachelor of Science in Office

Administration Major in Corporate Transcription at the Polytechnic University of

the Philippines embodies the result of original and scholarly work carried out by

the undersigned. This thesis does not contain words or ideas taken from

published sources or written works that have been accepted as basis for the

award of a degree from any higher education institution, except where proper

referencing and acknowledgement were made.

Denise Unika N. Job

Rosemin R. Paña
Mariah Aubrey M. Ramirez
Karl Louise C. Segui
Shaira Marie N. Zabat
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES iv

ACKNOWLEDGEMENT

The researchers want to express their deepest gratefulness to those who

help them in the accomplishment of this paper.

First of all, to God, for giving them knowledge and wisdom in

accomplishing this research paper.

To their parents, for their endless support financially, emotionally,courage

and understanding to achieve this goal.

To their adviser, Ms. Ann-Lyn C. Ortiz, for his criticism, correction and
unending motivation to the researchers to finish this paper.

To the panelist who helped to improve the paper of the researchers for
further improvement and guidance in creating a research paper with a purpose.

To their statistician, Ms. Katrina Elizon, in helping them interpret and

analyze the data gathered

To the whole Administrative Aide III, for allowing the researchers to pursue
this research paper.

To their friends, for their encouragement and support.

And to everybody not mentioned, for inspiring them to accomplish this

research paper, this research work will not be able to produce at all if it was not
for the help of these people.
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES v

ABSTRACT

Title : Secretarial Attitude and Proficiency in Word

Processing, Spreadsheet, and Presentation
Program of Selected Employees of Polytechnic
University of the Philippines Main Campus

Researchers : Denise Unika N. Job

Rosemin R. Paña
Mariah Aubrey M. Ramirez
Karl Louise C. Segui
Shaira Marie N. Zabat

Degree : Bachelor of Science in Business Administration

Major in Corporate Transcription

Institution : Polytechnic University of the Philippines

Department : Department of Office Administration

College : College of Business Administration

Year : 2015

Adviser : Ann-Lyn C. Ortiz

The Problem

The study is concerned about the secretarial attitude and proficiency

towards word processing, spreadsheet and presentation. This study aims to

answer the following questions: (1) What is the profile of the respondents in
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES vi

terms of: (1.1) Age; (1.2) Gender; (2) What are the secretarial attitude of the

respondents towards: (2.1) Workplace; (2.2) Job Performance? (3) What is the

level of proficiency of the respondents in: (3.1) Word Processing; (3.2)

Spreadsheet; (3.3) Presentation Program? (4) Is there a significant difference

between the age of the secretaries and their attitude and level of proficiency?

(5) Is there a significant difference between the gender of the secretaries

and their attitude and level of proficiency?

Research Method Used

This study is about the required secretarial computer skills basically used

in the corporate world as perceived by the administrative aide III themselves of

Polytechnic University of the Philippines, Main Campus.The researchers used

descriptive method in this research study. According to Glass & Hopkins,

descriptive research involves gathering data that describe events and then

organizes, tabulates, depicts, and describes the data collection. According to the

Oklahoma State University, descriptive method involved range from the survey

which describes the status quo, the correlation study which determines changes

over time. The use of descriptive method enabled the researchers to understand

the nature, characteristics and the thoughts of their respondents together with

their comments and suggestions.

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Summary of Findings

These are the findings found from the data gathered based on the

problems stated from the earlier chapter. (1) The respondents that are used in

this survey that are 41-50 years old got the highest percentage with 35%. Most of

the administrative aide III employed in PUP Main Campus is 41-50 years old. In

terms of gender, majority of administrative aide III are females with 65%

percentage, while males that gathered are 35%. (2) In their attitude regarding

their workplace, I prefer to work in an organized workplace or manner gathered

the highest mean of 4.84, strongly agree, administrative aide will be more

comfortable in a well-manage workplace. In the respondent’s attitude towards job

performance, I set my standards upon the accomplishment of tasks, amassed a

highest mean of 4.20 which is strongly agree, administrative aide establish a

success about the tasks that they have. (3) In terms of their level of proficiency,

on word processing, creating a document garnered the highest mean of 4.32,

which means highly proficient. Under spreadsheet, creating worksheet and

workbooks mustered a highest mean of 4.14 interpreted as moderately proficient.

Regarding the presentation program, create a presentation got a highest mean

3.99 and moderately proficient. The administrative aide III has a high knowledge

in generating the said computer software. (4) In terms of age and attitude,

workplace produced a P-value of 0.018 interpreted that there is no significance

value between the age and attitude towards workplace, on the other hand, job

performance gathered a P-value of 0.115 concluded that there is no significance

 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES viii

difference between the age and the respondents’ attitude towards job

performance. In terms of gender, attitude towards workplace garnered a P-value

0.188, while job performance amassed a P-value of 0.363, and comes up in an

interpretation that there is no significance difference between the administrative

aide’s gender and attitude towards workplace and job performance. (5) In terms

of age and level of proficiency, word processing got a P-value 0.000, a P-value of

0.010 for spreadsheet and 0.002 P-value for presentation program resulting that

there is a significance difference between the age of respondents and their

proficiency on the abovementioned computer software. In terms of gender and

level of proficiency, word processing got a P-value 0.415, spreadsheet gathered

a P-value 0.133, while presentation program produced a P-value 0.451,

concluded that there is no significance difference between the gender and level

of proficiency of the respondents towards word processing, spreadsheet and

presentation program.

Conclusions

Based on the findings of this research, the following conclusions were

established: (1) The total population of administrative aide III in PUP Main

Campus according to age is mostly 41-50 years old, they are the one who’s

promoted as administrative aide III and it took time for them to get the position

since rank III is the highest rank in administrative aide position, also they are the

one who are well-experience that fits the position, in terms of gender majority of
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respondents is female because most applicants applying in secretarial positions

are female. (2) Researchers concluded that respondents moderately agree in the

attitude towards their workplace stated in the questionnaire. On the other hand,

administrative aide III moderately agree to the provided attitude towards their job

performance, respondents are comfortable in their workplace and confident in

their performances. (3) It is now concluded that administrative aide III in PUP

Main Campus are moderately proficient in operating word processing and

spreadsheet while in presentation program respondents are proficient,

administrative aide III expertise the skills they need to acquire in the office. (4)

The Hypothesis of this study, “There is no significant difference between the age

of the secretaries and their attitudes and level of proficiency towards word

processing, spreadsheet, and presentation”, is rejected, since the software are

being updated, older administrative aide are having hard time to cope up in fast

changing trends. (5) The Hypothesis of this study which is, “There is no

significant difference between the gender of the secretaries and their attitude and

level of proficiency towards word processing, spreadsheet, and presentation” is

accepted, gender would not affect the attitude and level of proficiency because

the manner and ability of administrative aide III would not depend on their

gender.
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Recommendations

Based on the findings of the study and from the conclusions derived at,

the researchers have come up with the following recommendations: (1) The

administration must, whenever possible, point out the adverse effects of the non-

normal work style pattern on job performance of the administrative aide. (2) They

should continuously develop their word processing skill, spreadsheet and

presentation skills to meet the increasing standards required by the organization.

(3) Skills in IT related software must be practiced with the updated office

trends.(4) PUP should implement more trainings and/or seminars for the

improvement of new office skills and knowledge in the workplace to develop the

employees’ job performance. (5) The administrators should also review and

monitor the administrative aide regularly to meet the needs and competency

standards of offices.
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TABLE OF CONTENTS

Page
TITLE PAGE…………………………………………………………………… i
CERTIFICATION AND APPROVAL SHEET……………………………..... ii
CERTIFICATION OF ORIGINALITY……………………………………...... iii
ACKNOWLEDGMENT………………………………………………………... iv
ABSTRACT…………………………………………………………………….. v
TABLE OF CONTENTS………………………………………………………. xi
LIST OF TABLES……………………………………………………………… xiii
LIST OF FIGURES……………………………………………………………. xiv

Chapter 1 THE PROBLEM AND ITS BACKGROUND

Introduction …………………………………………………… 1
Background of the Study ……………………………………. 2
Theoretical Framework ……………………………………… 5
Conceptual Framework ……………………………………… 6
Statement of the Problem …………………………………… 9
Hypothesis ……………………………………………………. 10
Scope and Limitation of the Study …………………………. 10
Significance of the Study ……………………………………. 11
Definition of Terms …………………………………………… 12

Chapter 2 REVIEWS OF RELATED LITERATURE AND STUDIES

Foreign Literature ……………………………………………. 14
Local Literature ………………………………………………. 18
Foreign Studies ………………………………………………. 21
Local Studies …………………………………………………. 22
Synthesis and Relevance of
the Reviewed Literature and Studies ……………………… 24

Chapter 3 RESEARCH METHODOLOGY

Research Method Used……………………………………… 27
Population, Sample Size ……………………………………. 27
Sampling Technique …………………………………………. 28
Description of the Respondents ……………………………. 29
Instrumentation……..………………………………………… 29
Data-Gathering Procedure. …………………………………. 30
Statistical Treatment of Data ……………………………….. 31
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Chapter 4 PRESENTATION, ANALYSES AND 34

INTERPRETATION OF DATA

Chapter 5 SUMMARY, FINDINGS, CONCLUSIONS AND

RECOMMENDATIONS
Summary ……………………………………………………… 51
Findings of the Study ………………………………………… 52
Conclusions …………………………………………………... 54
Recommendations …………………………………………… 55

References Work Cited

Books and Published Materials ……………………………. 57
Unpublished Materials/ Theses ……………………………. 57
Websites………………………………………………………. 58

Appendices
Appendix A: Questionnaire
Appendix B: Letter for the Conduct of the Study
Appendix C: Curriculum Vitae
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LIST OF TABLES

Number Title Page Number

1 Frequency Distributionand Percentage

of the Respondents by Age…………………… 34

2 Frequency Distribution and Percentage

of the Respondents by Gender………………. 35

3 Mean Distribution of the Respondents in

Workplace……………………………………… 36

4 Mean Distribution of the Respondents in Job

Performance……………………………………. 38

5 Mean Distribution of the Respondents’

Level of Proficiency in Word Processing…… 40

6 Mean Distribution of the Respondents’

Level of Proficiency in Spreadsheet………… 42

7 Mean Distribution of the Respondents’

Level of Proficiency in Presentation Program 44

8 Comparison between the Profile of the

Respondent by Age and their Secretarial Attitude 46

9 Comparison between the Profile of the

Respondent by Gender and their
Secretarial Attitude…………………………….. 47

10 Comparison between Respondents’ Level

of Proficiency according to their Profile by Age 48

11 Comparison between Respondents’ Level

of Proficiency according to their Profile by Gender 49
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LIST OF FIGURES

Number Title Page Number

1 Conceptual Paradigm of the Study 8

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Sample Survey Questionnaire

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Letter for the Conduct of the Study

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Curriculum Vitae