POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

SECRETARIAL ATTITUDE AND PROFICIENCY IN WORD PROCESSING,

SPREADSHEET, AND PRESENTATION PROGRAM OF SELECTED
EMPLOYEES OF POLYTECHNIC UNIVERSITY OF
THE PHILIPPINES MAIN CAMPUS

A Research Paper
Presented to the Faculty of the College of Business Administration
Polytechnic University of the Philippines
Sta. Mesa, Manila

In Partial Fulfillment of the Requirements for the Subject

Thesis Writing (OACT 4063)

By

Denise Unika N. Job

Rosemin R. Paña
Mariah Aubrey M. Ramirez
Karl Louise C. Segui
Shaira Marie N. Zabat

BSOA CT IV – 2N

October 2015
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Chapter 1

THE PROBLEM AND ITS BACKGROUND

Introduction

In the past few years, secretarial tasks involved word processing evolved

from being manual to automatic. In today’s technological age, computers are the

only way to maintain, develop and secure growing and established business.

The computer is trying to change education and tasks dramatically. Currently,

with the help of technology, not only computer itself but also its programs were

persistently continuing to develop from time to time.

Secretaries, especially on education institutions, handled more complex

duties, such as conducting research, preparing reports, creating spreadsheets,

composing correspondence documents, and organizing other secretarial

assignments. Nowadays, secretaries definitely required extensive expertise on

their task performance using word processing, spreadsheet and presentation

program, which are the most frequently used computer programs in every

workplace. They also need the development in their character and attitudes. A

career in business is typically fast-paces, challenging and rewarding. As a result,

offices as well as secretaries have led to assume wider range of technology,

know-how for new responsibilities, and decorous attitude and manner to deal

with the fast-changing office environment.

The goals and objectives of the study, is to transmit knowledge, skills and

competencies through relevant and quality, to discover new knowledge and

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Chapter 2

REVIEW OF RELATED LITERATURE AND STUDIES

This chapter presents foreign literature and local literature as well as local

studies and literature to the study that the researchers would conduct.

Foreign Literature

The (MDC) Michigan Department of Civil Service’ (2008) description of the

job states that employees in this job coordinate office activities and perform

secretarial assignments for professional or management staff in support of the

on-going operations of the office. Secretarial assignments include such duties as

office coordination, scheduling meetings, preparing and maintaining office

records, reports, and correspondence pertaining to the professional(s)'s and/or

management staff's area of responsibility.

Position Code Title – Secretary-E Secretary 7 This is the intermediate

level. The employee performs a range of secretarial assignments in a developing

capacity. Secretary E8 This is the experienced level. The employee performs a

full range of secretarial assignments and uses judgment in making decisions

where alternatives are determined by established policies and procedures, MDC

(2008).

The MDC (2008), says, on the other hand, the Position Code Title o–

Secretary-A Secretary 9 This is the advanced level. The employee performs

advanced secretarial assignments, functioning as a management assistant. At

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Chapter 3

RESEARCH METHODOLOGY

This chapter presents the research design, research locale, population

frame scheme, sampling techniques, description of respondents, the research

instrumentation, data gathering procedures, and the statistical treatment of data.

Research Method Used

This study is about the required secretarial computer skills basically used

in the corporate world as perceived by the administrative aide III themselves of

Polytechnic University of the Philippines, Main Campus. The researchers used

descriptive method in this research study. According to Glass & Hopkins,

descriptive research involves gathering data that describe events and then

organizes, tabulates, depicts, and describes the data collection. According to the

Oklahoma State University, descriptive method involved range from the survey

which describes the status quo, the correlation study which determines changes

over time. The use of descriptive method enabled the researchers to understand

the nature, characteristics and the thoughts of their respondents together with

their comments and suggestions.

Population and Sample Size

The respondents associated to the study were the employees of

Polytechnic University of the Philippines Main Campus with secretarial position.

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CHAPTER 4

PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA

This data chapter discussed the presentation, analysis, and interpretation

of data obtained from the respondents.

The first part explained the profile of the respondents. It contained the

Departments of the respondents, age and the gender. The second part is the

secretarial attitude of the respondents.

I. Profile of the Respondents.

TABLE 1
Frequency Distribution and Percentage of the Respondents by Age

AGE FREQUENCY (F) PERCENTAGE (%)

20-30 13 24%
31-40 14 26%
41-50 19 35%
51-ABOVE 8 15%
TOTAL 54 100%

The Data showed that the largest percentage of respondents belong to the

age-bracket of 41-50 years old having 35%, followed by 26% belonging to 31-40

age bracket, 24% belonging to 20-30 age-bracket, 15% for the 51 years old and

above.

In the work of Nathaniel Reade (2013), he said that there is more benefit

in hiring older employees, and in line with the findings of having the bigger

percentage in the age bracket of 41-50, Reade argues that older employees are

ought to have more competence to their work. Being in the empirical state for the
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Chapter 5

SUMMARY, FINDINGS, CONCLUSIONS AND RECOMMENDATIONS

This chapter presents a brief overview of the summary of findings, the

findings of the study, the conclusions that were drawn and the recommendations

forwarded in the light of the conclusions that were arrived at.

SUMMARY

The purpose of the study is to know the attitude and proficiency that must

be acquired by the employees with secretarial positions. The study aims to

convey knowledge, skills and attitudes that will satisfy the demand of a constantly

evolving global market in office world. In this case, we evaluate the attitude

satisfaction of selected administrative aide III towards their respective workplace

and their job performance. Also, we measure their proficiency in following

computer software that is commonly used in the office, the word processing,

spreadsheet and presentation program.

The attitudes and proficiencies of the administrative aide are tackled and

the respondents are asked to evaluate their attitude and proficiency given the

researchers’ made questionnaire. By evaluating the details the respondent gave,

the study shows the significance difference between the profile of the

administrative aide and their attitude and proficiency.

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POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

Sample Survey Questionnaire

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Letter for the Conduct of the Study

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Curriculum Vitae