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When any change has been made to the descriptions in the service manual, a revised version will be
issued with a revision mark added as required.
Revision mark:
• To indicate clearly a specific section revised within text, 1 is shown at the left margin of the
corresponding revised section.
The number inside 1 represents the number of times the revision has been made.
• To indicate clearly a specific page that contains a revision or revisions, the page number appear-
ing at the left or right bottom of the specific page is marked with 1 .
The number inside 1 represents the number of times the revision has been made.
NOTE
Revision marks shown in a page are restricted only to the latest ones with the old ones deleted.
• When a page revised in Ver. 2.0 has been changed in Ver. 3.0:
The revision marks for Ver. 3.0 only are shown with those for Ver. 2.0 deleted.
• When a page revised in Ver. 2.0 has not been changed in Ver. 3.0:
The revision marks for Escalante
Ver. 2.0 are left SOPORTE
as they are. TECNICO
Hugo Luis Escalante
Celular: 70865338
bizhub 423/363/283/223
MAINTENANCE
Celular: 70865338
Celular: 70865338
3. PERIODICAL MAINTENANCE ITEMS
3.1 Concept of periodical maintenance
• Cleaning/replacement cycle for each maintenance item of main body/options can be
evaluated with the total counter or each life counter value of [Service Mode] → [Counter]
→ [Life].
Lubri- Descrip-
No. Section Description/part name Qt. Clean Check Replace
cation tions
1 Overall Paper feed and image con-
⎯ ●
ditions
2 Appearance ⎯ ● ●
3 Conveyance Timing roller
⎯ ●
MAINTENANCE
section
4 Duplex section Duplex transport roller ⎯ ●
Lubri- Descrip-
No. Section Escalante
Description/part SOPORTE
name TECNICO
Qt. Clean Check
cation
Replace
tions
1 Processing Hugo
Toner Luis Escalante
filter (Developing
1 ●
section unit)
Celular: 70865338
2 Drum unit 1
3 Developer 1
Lubri- Descrip-
No. Section Description/part name Qt. Clean Check Replace
cation tions
1 Conveyance
Paper dust remover 1 ●
section
2 Transfer
Transfer roller unit 1 ●
section
3 Processing
Ozone filter 1 ●
section
Lubri- Descrip-
No. Section Description/part name Qt. Clean Check Replace
cation tions
1 Paper feed Manual bypass tray feed
1 ●
section roller
Manual bypass tray
2 1 ●
separation roller assy
A1UDF2C104DA
NOTE
A
• When mounting EEPROM (IC51),
align the notches (indicated by “A”
in the illustration).
MAINTENANCE
SODIMM (DIMM)
Celular: 70865338
1. Remove the rear cover/1. Celular: 70865338
See P.66
2. Remove the SODIMM [1] on the
MFP board.
[1]
A1UDF2C120DA
A1UDF2C121DA
bizhub 423/363/283/223
FIRMWARE REWRITING
Celular: 70865338
7.1 Outline Celular: 70865338
• There are two ways to update the firmware: One is by directly connecting with the main
body using the USB memory device, and the other is by downloading over a network
using the Internet ISW.
NOTE
• The settings in the "Utility" mode and the "Service Mode" will not be changed,
when the firmware is updated.
MAINTENANCE
- Formatted with FAT32 type
- A USB flash memory that appears as multiple drives on a computer cannot be used.
7.2.2 Procedure
1. Connect the USB to the PC, and copy the firmware data to the USB memory.
A1UDF2E561DA
• More than one firmware data with a single model or multiple models can be stored
in the USB memory. (Maximum of fifteen files)
When storing more than one firmware data, make a folder with a name “(model
code) FW” (“A1UDFW” for this machine) right under the root directory.
(File names can be set arbitrarily)
• When making a folder and storing more than one firmware data, it is also neces-
sary to copy the firmware data “A0EDFW. tar” to the root directly.
2. Turn OFF the main power switch and the sub power switch.
3. Remove the screw [1].
Escalante
4. SOPORTE
Lift up the coverTECNICO
[2] of the service port. Escalante SOPORTE TECNICO
5. Insert the USB memory device to the service port [3] for service.
Hugo Luis Escalante Hugo Luis Escalante
Celular: 70865338 Celular: 70865338 141
10. UTILITY Field Service Ver. 1.0 Apr. 2010
Escalante SOPORTE TECNICO Escalante SOPORTE TECNICO
Hugo Luis Escalante Hugo Luis Escalante
bizhub 423/363/283/223
Escalante
Copy
SOPORTE TECNICO
Print
Hugo Luis Escalante
ADJUSTMENT / SETTING
Scan/Fax
Celular:
Other 70865338
Remaining Copy Count *1
*1: Displayed after a user or account authentication if maximum limit is set for the number
of copies the user or account can make.
*2: Coverage rate can be used as a rough toner consumption estimate and may not com-
pletely reflect the actual amount of toner used.
bizhub 423/363/283/223
User Counter
Celular: 70865338
(1) Use
• Celular:
To display the status of use of the copy+print, copy, print 70865338
and scan/fax for each user.
(2) Procedure
1. Select the user and touch [Counter Details].
2. Select the key to check to see the status of use.
3. For clearing the counter, touch [Clear Counter].
4. For clearing the all counters, touch [Reset All Counters].
(2) Procedure
1. Select the proper Account and touch [Edit].
2. Input the [Account Name], [Password] and [Name].
3. Set the [Output Permission], and [Max. Allowance Set], and touch [OK].
NOTE
• When the “Password Only” is selected for [Account Track Input Method], [Account
Name] does not appear.
• When the “Account Name & Password” is selected for [Account Track Input
Escalante
Method], [Name] does SOPORTE TECNICO
not appear.
Hugo Luis Escalante
ADJUSTMENT / SETTING
B. Account Track Counter
(1) Use Celular: 70865338
• To display the status of use of the copy+print, copy, print and scan/fax for each account.
(2) Procedure
1. Select the account and touch [Counter Details].
2. Select the key for the item to be checked.
3. For clearing the counter, touch [Clear Counter].
4. For clearing the all counters, touch [Reset All Counters].
A. Use
• To set whether to allow or restrict the print which user and account are not specified.
• To allow or restrict printing which user and account are not specified.
• When Allow is selected, pages printed by unidentified users are counted and included in
the count of the public user.
B. Procedure
• The default setting is Restrict.
Allow “Restrict”
Celular: 70865338
• When a code other than the ones listed above is displayed, contact KMBT and
inform the error code. Celular: 70865338
Escalante SOPORTE
• The Type of Subject and the command of
attached file are not consistent.
TECNICO
ModifyingHugo Luis Escalante
ADJUSTMENT / SETTING
NOTE
• When a code other than the ones listed above is displayed, contact KMBT and
inform the error code.
Escalante SOPORTE TECNICO
Hugo Luis Escalante
ADJUSTMENT / SETTING
NOTE
• When a code other than the ones listed above is displayed, see the TROUBLE
SHOOTING.
A4 81/2 x 11
B. Procedure
• The default setting is ON.
“ON” OFF
Escalante SOPORTE TECNICO
NOTE
Hugo Luis Escalante
ADJUSTMENT / SETTING
• When the setting is changed, the function becomes valid by turning the main
power switch OFF and Celular: 70865338
ON again.
B. Procedure
NOTE
• The following conditions are necessary for this function.
When selecting [Security Setting] [Security Details] [Print Data Capture] in
Administrator Settings, [Allow] must be set.
• The hard disk must be mounted to the machine.
• When selecting [Administrator Settings] [Network Settings] [FTP Settings],
[FTP Server Settings: ON] must be set.
1. Select [Service Mode] [System 2], and touch [Data Capture]. Select [ON].
(While the Data Capture setting is [ON], the print job data from the PC will be stored in
the hard disk.)
NOTE
• Maximum 5 print job data can be stored, and the data will be overwritten beginning
Escalante
withSOPORTE TECNICO
the chronologically oldest one. Escalante SOPORTE TECNICO
Hugo Luis Escalante Hugo Luis Escalante
Celular:
424 70865338 Celular: 70865338
15. CONTENTS TO BE CLEARED BY RESET FUNCTION Field Service Ver. 1.0 Apr. 2010
Escalante SOPORTE TECNICO Escalante SOPORTE TECNICO
Hugo 15.
Luis CONTENTS
Escalante TO BE CLEARED BYHugo LuisFUNCTION
Escalante
bizhub 423/363/283/223
RESET
Celular: 70865338
Celular: 70865338
Function for clearing Initialize
Clear All Data
(Excluding destination-
related data)
History data Celular: 70865338
(Job history, Journal history,
Receive reject history, Desti-
nation history, Job secure
counter)
Network setting data
(Excluding destination-
related data)
Service Mode (System 1/2) *1
Management
Billing
Function
Setting
Choice
Adjustment of the touch
panel position
Toner counter
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19.5.90 CC163: ROM contents error (PRT)
Celular: 70865338
Relevant parts
Celular: 70865338
Developing unit
Drum unit
Printer control board (PRCB)
Service EEPROM board (SV ERB)Printer control
board (PRCB)
WIRING DIAGRAM
Step Action Location (Electri-
Control signal
cal component)
1 Unplug and plug the power cord from/into — —
the outlet, turn the main power switch OFF,
wait 10 seconds or more, and turn it ON.
2 Rewrite the firmware. — —
3 Change PRCB — —
Relevant parts
Printer control board (PRCB)MFP board (MFPB) MFP board (MFPB)
WIRING DIAGRAM
Step Action Location (Electri-
Escalante SOPORTE TECNICO
Control signal
cal component)
1 Check the ROM Hugo
version. Luis Escalante — —
2
Celular: 70865338
Rewrite the firmware. — —
3 Change MFPB — —
4 When not reviving even if the above-men- — —
tioned procedure is done, contact the
responsible people of KMBT.
TROUBLESHOOTING
Relevant parts
DF control board (DFCB)
WIRING DIAGRAM
Step Action Location (Electri-
Control signal
cal component)
1 Disconnect and then connect the power — —
cord. Turn OFF the main power switch, wait
for 10 sec. or more, and turn ON the main
power switch.
2 Rewrite the firmware. — —
3 Change DFCB — —
bizhub 423/363/283/223
IMAGE QUALITY PROBLEM
Celular: 70865338
24.1 How to read element datedata Celular: 70865338
• As part of troubleshooting procedures, the numeric values set for “State Confirmation”
available from “Service Mode” can be used to isolate the cause of the image problem.
A1UDF4E022DA
TROUBLESHOOTING
A1UDF4E023DA
Vdc-K • Shows the developing bias value of toner when an image is produced.
• Standard values: around 400 V (100 V to 750 V)
• Relevant components: Developing unit, drum unit, high voltage unit (HV)
Vg-K • Shows the grid voltage value of toner when an image is produced.
• Standard values: around 500 V (200 V to 900 V)
• Relevant components: Developing unit, drum unit, high voltage unit (HV)
Celular: 70865338
26.1 Outline Celular: 70865338
26.1.1 Structure of license management
• The functions available with i-Option can be activated by entering “License code” to the
MFP.
• License code is issued and controlled by License Management System (LMS).
To prevent unauthorized use of the license code, each MFP is identified individually so
that the license code cannot be activated unless it matches with the authorized MFP.
Error message
Celular: 70865338
26.2.1 License management error Celular: 70865338
• When abnormal value is detected in the license management information that is stored
to the NVRAM board (NRB) or EEPROM (IC51), or some values are detected cleared,
warning is issued to let the user know the abnormality.
• The abnormality is detected at the timing of start-up or restart due to any condition.
• When the abnormality is detected, the corresponding i-Option function cannot be used,
other ordinal functions, however, such as copy, scanning, print or etc, can be used with-
out interruption.
Repair Activation
• When NVRAM board (NRB) on MFP board is replaced with new
TROUBLESHOOTING
one.
• When EEPROM (IC51) is replaced with new one. Repair
Initialize Activation
• When NVRAM board (NRB) and EEPROM (IC51) are replaced
with the new ones at the same time.
Initialize Activation
• When mounting the NVRAM board (NRB) of the machine whose
function(s) have already been activated.
Initialize Activation
• When mounting the EEPROM (IC51) of the machine whose func-
tion(s) have already been activated.
• When mounting the NVRAM board (NRB) and the EEPROM
(IC51) of the machine whose function(s) have already been acti- Initialize Activation
vated.
Celular: 70865338
/102/103 v2/105
3.3.2 Deactivation
3.3.3 Repair
Celular: 70865338
• License management information can be repaired by acquiring repair code with repair
request code, and entering the repair code.
Setting/
See P.17
Procedure
3.3.4 Initialize
Celular: 70865338
/102/103 v2/105
Celular: 70865338
• Each setting procedure of License Management function is as follows.
• You need to access License Management System (LMS) to implement each function set-
ting.
NOTE
• Before accessing the LMS, CE are required to register the E-mail address and the
password in the LMS. To register, click [CE Initial Registration] that is located in
the upper right of CE Login screen.
3.4.1 Activation
1. Prepare “token certification.”
2. Access the following URL using the PC connected to the Internet.
https://lms.konicaminolta.com/license/KM/support.aspx
3. Click [CE Login].
ADJUSTMENT / SETTING
A0EDF3C551DA
i-Option LK-101 v2
Celular: 70865338
/102/103 v2/105
Celular: 70865338
ADJUSTMENT / SETTING
A0EDF3E563A
6. Enter the serial number of the target MFP, and click [Next].
NOTE
• Make sure to enter alphabet letters of the serial number in all capital letters.
A0EDF3E564A
Celular: 70865338
/102/103 v2/105
Celular: 70865338
ADJUSTMENT / SETTING
A0EDF3E565A
8. Enter the token number written in the token certification, and select the product
description.
9. Click [Add].
A0EDF3E566A
i-Option LK-101 v2
Celular: 70865338
/102/103 v2/105
Celular: 70865338
ADJUSTMENT / SETTING
A0EDF3E567DA
A0EDF3E568DA
Celular:
13. 70865338
/102/103 v2/105
Write down the serial number, license code and function code.
Celular: 70865338
ADJUSTMENT / SETTING
A0EDF3E569DA
A0EDF3E570DA
i-Option LK-101 v2
Celular: 70865338
/102/103 v2/105
and the license code confirmed at Step13.
16. Touch [Apply]. Celular: 70865338
ADJUSTMENT / SETTING
A0EDF3E571DA
17. Follow the massage appearing on the screen and turn OFF and ON the main power
switch and the sub power switch.
18. Select [Service Mode] [Billing Setting] [License Management] [Function List],
and confirm that the activated function is displayed at the list.
Escalante SOPORTE TECNICO
3.4.2 Hugo
Deactivation Luis Escalante
1. Celular:
Check the serial number 70865338
of the target MFP.
2. Access the following URL using the PC connected to the Internet.
https://lms.konicaminolta.com/license/KM/support.aspx
3. Click [CE Login].
A0EDF3C551DA
Celular: 70865338
/102/103 v2/105
Celular: 70865338
ADJUSTMENT / SETTING
A0EDF3E562DA
A0EDF3E580DA
i-Option LK-101 v2
Celular: 70865338
/102/103 v2/105
NOTE
Celular:
• Make sure to enter alphabet letters of the serial number in all 70865338
capital letters.
ADJUSTMENT / SETTING
A0EDF3E581DA
A0EDF3E582DA
Celular:
9. 70865338
/102/103 v2/105
Write down the serial number, deactivation code and function code.
Celular: 70865338
ADJUSTMENT / SETTING
A0EDF3E583DA
A0EDF3E570DA
i-Option LK-101 v2
Celular: 70865338
/102/103 v2/105
code and the deactivation code confirmed at Step9.
12. Touch [Apply]. Celular: 70865338
ADJUSTMENT / SETTING
A0EDF3E584DA
13. Write down or print out the serial number and deactivation complete code.
NOTE
• When A4S or 8 1/2 x 11S is set to the paper feed tray, the above-mentioned serial
number and deactivation complete code can be printed out by pressing the start
key. Escalante SOPORTE TECNICO
• Serial number andHugo Luis Escalante
deactivation complete code can be confirmed in [List] available
from [License Management].
Celular: 70865338
A0EDF3E585DA
Celular: 70865338
/102/103 v2/105
Hugo
18. “Deactivation Complete” Luiswill
message Escalante
be displayed.
The license become invalid at both MFP and LMS, and deactivated token number can
Celular: 70865338
be used for another MFP.
A0EDF3E587DA
i-Option LK-101 v2
Celular: 70865338
/102/103 v2/105
Celular:
• When the message “License management error occurred.” 70865338
is displayed, carry out the
repair operation with the following steps.
ADJUSTMENT / SETTING
A0PDF4E502DA
A0EDF3E570DA
Celular: 70865338
/102/103 v2/105
Celular: 70865338
Repair
Request Code
Repair Code
Repair
ADJUSTMENT / SETTING
A0EDF3E599DA
3. Write down or print out the serial number, repair request code and request code.
NOTE
• When A4S or 8 1/2 x 11S is set to the paper feed tray, the above-mentioned serial
number and repair request code can be printed out by pressing the start key.
A0EDF3E600DA
i-Option LK-101 v2
Celular: 70865338
/102/103 v2/105
https://lms.konicaminolta.com/license/KM/support.aspx
5. Click [CE Login]. Celular: 70865338
ADJUSTMENT / SETTING
A0EDF3C551DA
A0EDF3E562DA
Celular:
8. 70865338
/102/103 v2/105
Enter the serial number, repair request code and request code confirmed at step3, and
click [Registration]. Celular: 70865338
NOTE
• Make sure to enter alphabet letters of the serial number in all capital letters.
ADJUSTMENT / SETTING
A0EDF3E601DA
A0EDF3E602DA
Celular: 70865338
/102/103 v2/105
Celular: 70865338
ADJUSTMENT / SETTING
A0EDF3E570DA
12. Select [Repair] [Repair Code], and enter the repair code confirmed at step10.
Repair
Request Code
Escalante SOPORTE TECNICO
Hugo Luis Escalante
Repair Code
Repair
Celular: 70865338
A0EDF3E603DA
Celular: 70865338
/102/103 v2/105
Celular: 70865338
Repair
Request Code
Repair
ADJUSTMENT / SETTING
A0EDF3E604DA
14. Follow the massage appearing on the screen and turn OFF and ON the main power
switch and the sub power switch.
NOTE
• When carrying out the repair operation after NVRAM board replacement, it is nec-
essary to reactivate the i-Option license.
See P.8 Escalante SOPORTE TECNICO
Hugo Luis Escalante
Celular: 70865338
Celular: 70865338
/102/103 v2/105
• When Celular:
license management information cannot be repaired, initialize70865338
the information with
the following procedure.
1. Contact the license management section of sales company to report the information
necessary to issue the initialize code.
2. The license management section of sales company supplies the initialize code.
3. Call the Billing Setting to the screen.
See P.4
4. Touch [License Management] [Initialize].
5. Enter the initialize code issued by call center using the keyboard on the screen, and
touch [Apply].
ADJUSTMENT / SETTING
6. After completing the initialization, follow the message appearing on the screen and turn
OFF and ON the main power switch.
B. Procedure
1. Open the upper door.
2. Remove the C-ring [1] and the gear
[2] assy [2].
NOTE
• When reinstalling the gear assy [2],
push the gear assy [2] into position
while rotating it.
[1]
MAINTENANCE
A143F2C003DA
[1] [2]
A143F2C005DA