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1
SOF driver shorted on LCD Panel - disconnect one of the LCD Control Unit cables from panel, if TV
power on with backlight or a crack is in panel, replace LCD Panel.
NOTE: As final step to isolate LCD Panel or Board problem with Technical Hotline: Attempt Force Power
On (ignores errors)
•Enter into Service Mode - Hold [CH_DOWN] and [INPUT] on TV, plug in the AC power cord
set “LAMP ERROR” to 0
2
TV installation environment – move unit to a different location and retest.
Basic Troubleshooting Guide
REPAIR
LCD Control Unit
AV/Terminal Unit
Main Unit
LCD Panel
[ ] Confirm Backlight is on, if no backlight, Inverter Unit or LCD Panel are bad
[ ] Confirm Connections on Inverter Unit, also check for loose ground screws
REPAIR
AV/Terminal Unit
Main Unit
Note: Check all INPUTS, if video ok on any input, confirm menu settings for the non- working input
Check Signal Source - Cable/Cable Box, DVD, Video Game, Signal Distribution device.
Basic Troubleshooting Guide
SNOWY PICTURE
3
[ ] Check Antenna/Cable selection in Setup Menu-EZ Channel
[ ] Home [ ] Store [ ] Air [ ] Cable [ ] Analog [ ] Analog/Digital [ ] Digital
3
Incorrect Antenna/Cable setup perform Channel Scan
REPAIR
AV/Terminal Unit
Main Unit
LCD Control Unit
No Di g i t al Si g n al
[ ] Always [ ] Intermittently
[ ] Confirm Broadcast Channels for location – customer should have listing or check online
REPAIR
AV/Terminal Unit
Main Unit
SOUND PROBLEM
REPAIR
AV/Terminal Unit
Main Unit
REPAIR
Update Firmware
Install IR Filter
Note: Unplug TV for 20sec, then using remote, power TV on, if unit powers on Remote ok, there is some
interference in TV installation environment.
5
Place front of remote flush against IR sensor of TV (trying to block any interference), confirm function of
remote, if ok, there is some interference in TV installation
Basic Troubleshooting Guide
DEMO MODE IS ON
Translucent OSD message may appear across the top of TV screen indicating the LCD size class and
other TV specifications. (ex. “40” CLASS ASV SUPERLUCENT PANEL FULL HD 1080P UD SPECTRAL
CONTRAST ENGINE”)
REPAIR
Turn DEMO mode off