CÓDIGOS DE AVERÍA











Split pared 1x1 INVERTER con Bomba
de calor R410A
TROUBLE SHOOTING SPLIT PARED 1X1
1.Indication on the outdoor unit:
When the unit has the following trouble and the compressor stops running, The LED of outdoor
control board will show the error sequence automatically:
NOTE: ɯ˶/,*+7   2˶)/$6+   u˶2))  
Error Outdoor Failure the root cause my be one of the
LED1 LED2 LED3
code Description following
Normal u u u
a.the outdoor coil sensor connect
loose;
Outdoor coil temperature b.the outdoor coil temperature
ƾ u ƾ
sensor in trouble sensor is failure;
c.the outdoor control board is
failure
a.the compressor exhaust
temperature sensor connect loose;
Compressor exhaust b.the compressor exhaust
ƾ u u
temperature sensor in trouble temperature sensor is failure;
c.the outdoor control board is
failure
a.the communication cable connect
loose;
b.the communication cable is
failure;
c.the connection between the filter
board and the outdoor control
Communication failure
board is incorrect or loose;
between the indoor unit and u u 2
d. the connection between the filter
outdoor unit
board and the terminal is incorrect
or loose;
e.the indoor control board is
failure;
f.the outdoor control board is
failure

a.the fan motor run abnormally;

b.the condensor and evaporator is
Current overload protection ƾ 2 u dirty;
c.the air inlet and outlet is
abnormally

a.the outdoor control board is short

circuit;
Maximum current protection ƾ 2 ƾ b.the drive board is short circuit;
c.the other components is short
circuit
Communication trouble a. the connection wires connect
between outdoor unit and u ƾ ƾ loose
driver b.the outdoor board or drive
TROUBLE SHOOTING
Outdoor EEPROM in trouble
Compressor exhaust
temperature too high
protection
Outdoor ambient
temperature sensor in trouble
Compressor shell
temperature too high
protection
Anti-freeze protection with
cooling or overload protection
with heating in indoor unit
Compressor drive in trouble
Outdoor fan motor locked
rotor protection
board is failure;
a.the EEPROM chip is loose;
b.the EEPROM chip inserted with
ƾ ƾ ƾ
opposite direction;
c.the EEPROM chip is failure
a.the compressor exhaust
temperature sensor is failure;
u 2 ƾ
b.the refrigerant of the unit is not
enough
a.the outdoor ambient temperature
sensor connect loose;
b.the outdoor ambient temperature
ƾ ƾ u
sensor is failure;
c.the outdoor control board is
failure
a.the compressor exhaust
temperature sensor connect loose
u ƾ 2
b.the refrigerant of the unit is not
enough
a.the indoor coil temperature
sensor connect loose;
b.the indoor coil temperature
u 2 2 sensor is failure;
c.the indoor control board is failure
d. the refrigerant system is
abnormal.
a.the outdoor drive board is failure;
b.the compressor is failure
2 u 2
c. the outdoor control board is
failure
a.the connection of the outdoor fan
motor is loose;
b.there are something block the
2 2 ƾ outdoor fan;
c.the fan motor is failure;
d.the outdoor control board is
failure
TROUBLE SHOOTING
Outdoor coil anti-overload
protection with cooling
IPM module protection
PFC protection
Compressor pre heating
process
Chip in outdoor board in
trouble
AC voltage higher or lower
protection
DC compressor start failure
a.the refrigerant is too much;
b.the outdoor fan motor is failure;
c.the outdoor fan is broken;
u ƾ u d.the condensor is dirty;
e.the air inlet and air outlet of the
indoor unit and the outdoor unit is
not normally
a.The IPM board is failure;
b.The outdoor fan is broken;
c.The outdoor fan motor is failure;
d.The outdoor fan has been
u 2 u
blocked ;
e.The condenser is dirty;
f.The outdoor unit has been
installed without standard.
a.the PFC is failure;
2 u u
b.the outdoor drive board is failure
2 ƾ 2 it is normal mode in cold weather
a. Using the wrong drive board;
ƾ u 2
b. Using the wrong compressor.
a.the supply voltage is higher or
lower than normal;
ƾ ƾ 2
b.the inner supply voltage of the
unit is higher or lower than normal
a.the outdoor drive board is failure;
2 2 u
b.the compressor is failure
TROUBLE SHOOTING
2.Indication by the indoor unit:
2.1 The LED of the indoor display board will show the error code automatically when the unit
has the following trouble and the compressor stops running:

Error
description the root cause is may be one of the following:
code

a. the connection of the indoor fan motor is loose;

Indoor fan motor running b.there are something block the indoor fan;
E4
in trouble c.the fan motor is failure;
d.the indoor control board is failure

Communication trouble in
a.the connection between the display board and
the indoor unit between
EA the control baord is loose;
the display board and
b.the control board is failure
control board

2.2.Press the sleep button on the remote control for 4 times and the LED of the display board
will show the error sequence as the following, if two malfunction happened at the same time, it
need press the sleep button for 4 times again, the LED will show the other error sequence.

Error
description the root cause is may be one of the following:
code

a.the outdoor coil sensor connect loose;

Outdoor coil temperature
1 b.the outdoor coil temperature sensor is failure;
sensor in trouble
c.the outdoor control board is failure

a.the compressor exhaust temperature sensor

Compressor exhaust
connect loose;
2 temperature sensor in
b.the compressor exhaust temperature sensor is
trouble
failure; c.the outdoor control board is failure

a.The IPM board is failure;

b.The outdoor fan is broken;
c.The outdoor fan motor is failure;
5 IPM module protection d.The outdoor fan has been blocked ;
e.The condenser is dirty;
f.The outdoor unit has been installed without
standard.
a.the supply voltage is higher or lower than normal;
AC voltage higher or lower
6 b.the inner supply voltage of the unit is higher or lower
protection
than normal
TROUBLE SHOOTING
a.the communication cable connect loose;
b.the communication cable is failure;
c.the connection between the filter board and the
Communication failure
outdoor control board is incorrect or loose;
7 between the indoor unit
d. the connection between the filter board and the
and outdoor unit
terminal is incorrect or loose;
e.the indoor control board is failure;
f.the outdoor control board is failure

a.the fan motor run abnormally;

b.the condensor and evaporator is dirty;
Current overload
8 c.the air inlet and outlet is abnormally;
protection
d.Out control board is failure;
e.Compressor is failure

Communication trouble
a. the connection wires connect loose
10 between outdoor unit and
b.the outdoor board or drive board is failure;
driver

a.the EEPROM chip is loose;

Outdoor EEPROM in
11 b.the EEPROM chip inserted with opposite direction;
trouble
c.the EEPROM chip is failure

Compressor exhaust a.the compressor exhaust temperature sensor is

13 temperature too high failure; b.the refrigerant of the unit is not
protection enough

a.the outdoor ambient

Outdoor ambient
temperature sensor connect loose;
14 temperature sensor in
b.the outdoor ambient temperature sensor is failure;
trouble
c.the outdoor control board is failure

Compressor shell a.the compressor exhaust temperature sensor

15 temperature too high connect loose
protection b.the refrigerant of the unit is not enough
a.it is normal protection;
Anti-freeze protection
b.the indoor coil temperature sensor connect loose;
with cooling or overload
16 c.the indoor coil temperature sensor is failure;
protection with heating in
d.the indoor control board is failure˗
indoor unit
e. the refrigerant system is abnormal
a.the PFC is failure;
17 PFC protection
b.the outdoor drive board is failure
DC compressor start a.the outdoor drive board is failure;
18
failure b.the compressor is failure
TROUBLE SHOOTING
a.the outdoor drive board is failure;
Compressor drive in
19 b.the compressor is failure
trouble
c. the outdoor control board is failure

a.the connection of the outdoor fan motor is loose;

Locked rotor protection b.there are something block the outdoor fan;
20
for outdoor fan motor c.the fan motor is failure;
d.the outdoor control board is failure

a.the refrigerant is too much;

b.the outdoor fan motor is failure;
Outdoor coil anti-overload c.the outdoor fan is broken;
21
protection with cooling d.the condensor is dirty;
e.the air inlet and air outlet of the indoor unit and the
outdoor unit is not normally

a.the indoor ambient temperature sensor connect

Indoor ambient
loose; b.the indoor ambient
33 temperature sensor in
temperature sensor is failure;
trouble
c.the indoor control board is failure

a.the indoor coil temperature sensor connect loose;

Indoor coil temperature
34 b.the indoor coil temperature sensor is failure;
sensor in trouble
c.the indoor control board is failure

a.the communication cable connect loose;

b.the communication cable is failure;
c.the connection between the filter board and the
Communication in trouble
outdoor control board is incorrect or loose;
36 between the outdoor unit
d. the connection between the filter board and the
and indoor unit
terminal is incorrect or loose;
e.the indoor control board is failure;
f.the outdoor control board is failure
a.the EEPROM chip is loose;
b.the EEPROM inserted with opposite direction;
38 Indoor EPROM in trouble
c.the EEPROM chip is failure,you should change the
indoor control board.
a.the connection of the indoor fan motor is loose;
Indoor fan motor running b.there are something block the indoor fan;
39
in trouble c.the fan motor is failure;
d.the indoor control board is failure
Indoor unit detecting
41 the indoor control board is failure
failures by zero-crossing
 TROUBLE SHOOTING

Service flow chart

Switch on the power

supply

Yes Does it receive the Is the remote

Yes
Does the screen display remote controller controller
normally? signal? setting right?

No
Yes
No
Yes
Is the fuse
Check the error
( 3.15A/250V) blown?
code

No Is the remote No
controller in good Replace the batteries
Yes
condition? Retry remote operation.
Are the wires poorly Make sure all wires
If not good, replace remote
connected? are connected Yes
controller
correctly

No Replace the
display board

Check the input voltage and output

voltage correct or not
Yes Replace
The input voltage(power input):220V
the
The output voltage(IC902):
display
Pin1-pin2:12V
board Replace the indoor
PIN3-PIN2:5V
control board

No

Indoor control board is fault

Replace it.
 T
7ROUBLE SHOOTING

Error code 33 Take out the red connector

Indoor temperature sensor ,Measure the
sensor resistance of sensor Does the resistance
Yes
of the sensor have
Replace the
the characteristics
indoor pcb board
Error code 34 on part 6-3
Take out the white connector
Indoor Coil sensor
sensor ,Meaure the
trouble No
resistance of sensor

Replace the the

sensor

Error code 14 Take out the yellow

Outdoor temperature connector sensor ,Meaure
Does the resistance
sensor in trouble the resistance of sensor
of the sensor have Yes
the characteristic on Replace the
part 6-3 (SENSOR outdoor board
Error code 1 Take out the black PARAMETER)
Outdoor coil sensor connector sensor ,Meaure
in trouble the resistance of sensor
No

Error code 2 Replace the the sensor

Take out the black
Outdoor Compressor
connector sensor ,Meaure
exhaust temperature
the resistance of sensor
sensor in trouble

Error code 6
Voltage of power supply is abnormal

Is the voltage of power No

Normal
supply normal of AC
protection
198~253V?

Yes

Outdoor IPM board fault,

replace it.
TROUBLE SHOOTING

Error code 39
Indoor fan motor trouble

Set the air conditioner operate

in fan mode

Check the connector of

Does fan motor stop following the
Is indoor fan motor running? yes yes indoor motor connected
remote controller order?
tightly or not

no

no Indoor control board faulty

Check the each pin to “GND”pin
and replace it
shorted or not yes

no

With power on check“Vdc”pin Replace the indoor fan

yes
to“GND”pin 310Vdc or not; motor
“Vcc”pin to“GND”pin 15V or not

no
TROUBLE SHOOTING

Error code 7? 36
Communication trouble

Connect the indoor and

Are all the lead wires connected
no outdoor unit again according
between indoor and outdoor unit?
to the wiring diagram

yes

Indoor control
Is there power output between board in trouble
no Indoor control board
indoor T/B 1 and 2 AC220V? replace the indoor
board fault, replace it.

yes
no

Does the power Replace the

indicator(LED) of outdoor outdoor control Is the system in Outdoor control
yes yes
control board(PCB) light board and start up good condition? board trouble
up? again

no

The control system of outdoor 1.IPM? rectifier(in the PFC

unit has short circuit trouble,
Is the 20A fuse(F03) of outdoor PCB check the connection wire,
yes
blown? IPM, rectifier(in the PFC
model) and electrolyse
capacitor
model)shorted change the
yes
drive board
2.other shorted change the
outdoor control board

no
no
Replace fuse

Check if there are some

Is the 3.15A fuse(F01) of outdoor short circuit Replace the outdoor control
yes yes
PCB blown? behiand“F01”and between board
“F01 DC-”

no
no

The switch power Replace fuse

circuit broke and
change the outdoor
control board
TROUBLE SHOOTING

Error code 13
Compressor over heat
protection

Yes Normal protectonˈ

Is the surface of maybe lack of
refrigerant
compressor very hot?

No
No
Is the resistance of
Replace the
compressor discharge
sensor
sensor correct?

Yes

Outdoor control board

faulty, replace it

Error code 8
Current overload
protection

Is the air inlet and Yes

Cleanup the inlet and
outlet of indoor/outdoor outlet of indoor/outdoor
unit
unit abnormally

No

yes
Is the condensor and
Cleanup the condensor
evaporator dirty;
and evaporator

no

The outdoor drive board

fault ,replace the board
TROUBLE SHOOTING

Error code16 cooling

mode
Anti-freeze protection indoor
unit

Is indoor heat Check the coil Change the indoor

no no
exchanger iced up? sensor right or not board

yes yes
refrigeration system
protection,check the air Change the coil sensor
inlet and outlet of indoor
unit

Error code16 heating mode

Overload protection indoor unit

Is indoor heat Check the coil sensor of Change the indoor

exchanger no yes
indoor unit right or not board
overheating?

Yes
no
refrigeration system
protection,check the air
Change the coil sensor
inlet and outlet of indoor
unit

Error code21(cooling
Error code11 Check the
mode) Refix the
Outdoor EEPROM in EEprom fixing no
Outdoor coil anti- EEprom
trouble right or not
overload protection

yes
refrigeration system
Is the outdoor
protection,check the
condensor yes
air inlet and outlet of Change the
overheating?
outdoor unit EEprom

no

Check the coil sensor

Change the coil
of outdoor unit right or no
sensor
not

yes
Change the
outdoor control
board
 TROUBLE SHOOTING

Error code 9
Maximum current
protection

Is the windings of the

no
Compressor fault ,replace
conpressor right or
the compressor
not(eath winding and

winding to the earth)

yes

The outdoor drive board

fault ,replace the board

Error code 10
Communication trouble
between outdoor control board
and drive board

Check the wires

no
between control board
Reconnect the wires
and drive board

connect tightly or not

yes

yes
If the driver borad Drive board fault ,replace
has the +5Vǃ+15v the board

no

control board fault ,replace

the board
TROUBLE SHOOTING

Error code 15
Compressor shell temperature
too high protection

Is the protector plug

no
connected to the CN10 Reconnect the plug
of the control board
tightly or not

yes

Stop the machine for a The protector fault ,replace it.

no
while then check the pins Or the protector connecting
of the protector plug if it wire in the conpressor is

is short or not loosen,check it

yes

Normal protectonˈmaybe
lack of refrigerant or the two
valves that connecting to
indoor unit are not opening
TROUBLE SHOOTING

Error code 20
Outdoor fan motor locked
rotor protection

Is the fan moror

yes yes
connection plug Is something
Cleanup it
connected to the block the fan

control board
no AC
FAN
Check the
no The control
no
Check the no capacitor of
board is
Reconnect the plug fan speed the motor on fault,replace
right or not the control the board
no board is right
yes

Check the coil DC yes

no
Replace the sensor and FAN

fault sensor ambient sensor

The fan motor
right or not is fault,replace

yes

Replace the yes

The control board Motor fault
fan motor ok
is fault ,replace it
or not

no

The control board

is fault,replace the
borad
TROUBLE SHOOTING

Error code 19
Compressor drive in trouble

Is the wires between no

control board and drive Reconnect the wires

board connecting tightly?

yes

Disconnect the
Is there +5V no no
wires of CN6 and Change the control
in the CN6 ?
check the +5V board
again
yes
yes

Check the compressor:

Change the
no 1. the resistance of the
drive board and no The compressor
windings right or not
check ok or not is fault,change
2. the resistance between
the compressor
the windings and

yes grand right or not

Drive board is fault yse

The error appeared by

accident,keep operating
and watching the air-con
 CÓDIGOS DE AVERÍA










Multi Split pared 2x1 INVERTER con
Bomba de calor R410A
 TROUBLE SHOOTING MULTI SPLIT PARED 2X1

2. Outdoor error code

When the failure happens in the indoor unit or the outdoor unit, after the compressor
turns off ,the outdoor control board will display the following error code:

sheet 1 outdoor error code

error error
the root cause may be one of the reason how to deal with
code description

1.Reconnect the outdoor ambient

1.The outdoor ambient temperature sensor
temperature sensor;
Outdoor ambient connect loose;
2.Replace the outdoor ambient
1 temperature 2.The outdoor ambient temperature sensor
temperature sensor components;
sensor fault is failure;
3.Replace the outdoor control board
3.The sampling circuit is failure
components.
1.Reconnect the outdoor coil
1.The outdoor coil temperature sensor
temperature sensor;
Outdoor coil connect loose;
2.Replace the outdoor coil
2 temperature 2.The outdoor coil temperature sensor is
temperature sensor components;
sensor fault failure;
3.Replace the outdoor control board
3.The sampling circuit is failure
components.
1.Electrical board current sampling circuit is
1. Replace the electrical board
failure;
components;
The unit 2.The current is over high because of the
2. Normally protection
3 over-current supply voltage is too low
3. Replace the compressor
turn off fault 3.The on-off compressor is blocked
4. Please see the Note 3
4. Overload in cooling mode
5. Please see the Note 4
5.Overload in heating mode
1.Replace the EE components;
1.EE components is failure;
2.Replace the outdoor control board
4 EE data fault 2.EE components control circuit failure;
components;
3.EE components insert incorrect
3.Reassembly the EE components.
1.Check the indoor fan, indoor fan
1.The indoor unit can not blow air normally; motor and evaporator whether
cooling freezing
2.The room temperature is too low in cooling normally;
protection(the
mode or the room temperature is too high in 2. Normally protection
indoor coil
heating; 3.Clean the filter;
temperature is
3.The filter is dirty; 4.Check the volume control valve,
5 too low) or
4.The duct resistance of the duct unit is too duct length etc;
heating
high 5.Set the speed with high speed;
overload(indoor
5.The setting fan speed is too low 6.Reinstall the indoor unit refer to the
coil temperature
6. The indoor unit has been installed without user manual to change the distance
is too high)
standard between the indoor unit and the wall
or ceiling.
1.Reconnect the connection cable
refer to the wiring diagram;
1.The connection cable connect wrong
2.Reconnect the communication
between the indoor unit and outdoor unit;
cable;
The 2.The communication cable connect loose;
3.Replace the communication cable;
communication 3.The communication cable is fault;
4.Replace the indoor control board;
7 fault between 4.The indoor control board is fault;
5.Replace the outdoor control board;
the indoor unit 5.The outdoor control board is fault;
6.Check the communication circuit,
and outdoor unit 6.Communication circuit fuse open;
adjust the DIP switch and the
7.The specification of communication cable
short-circuit fuse
is incorrect.
7.Choose suitable communication
cable refer to the user manual
 TROUBLE SHOOTING
1. The wiring of the overload protector
connect loose
the compressor 2. The overload protector is failure
overload 3. The refrigerant is not enough;
13
protector 4. The installation pipe is too long than
operate normal, but not add the enough refrigerant;
5. The expansion valve is failure;
6. The outdoor control board is failure
1. Reconnect the wiring of the
overload protector;
2. Replace the overload protector;
3. Check the welding point of the unit
to confirm whether it is leakage, and
then recharge the refrigerant;
4. Add the refrigerant;
5. Replace expansion valve;
6. Replace the outdoor control board.

;
1.Reconnect the wiring the high
the high 1.The wiring of the high pressure protector
pressure protector;
pressure switch connect loose;
2. Replace the high pressure
operate or the 2.The high pressure protector is failure;
14 protector;
unit turn off for 3.The outdoor control board is abnormal;
3. Replace the outdoor control board;
high pressure 4. Overload in cooling;
4. Please refer to the Note 3;
protection 5. Overload in heating.
5. Please refer to the Note 4.
overload
16 protection in System overload Please refer to the Note 3.
cooling mode
1.The wiring of the discharge temperature 1.Reconnect the wiring of the
the discharge sensor connect loose; discharge temperature sensor;
17 temperature 2.The discharge temperature sensor is 2.Replace the discharge temperature
sensor fault failure; sensor;
3.The sampling circuit is abnormal 3.Replace the outdoor control board.
1.The AC voltage>275V or <160V. 1. Normally protection, please check
AC voltage is
18 2.The AC voltage of sampling circuit on the the supply power;
abnormal
drive board is abnormally 2. Replace the drive board.
1.Reconnect the wiring of the suction
1.The wiring of the suction temperature
the suction temperature sensor;
sensor connect loose;
19 temperature 2.Replace the suction temperature
2. The suction temperature sensor is failure;
sensor fault sensor;
3. The sampling circuit is abnormally
3.Replace the outdoor control board.
1.The wiring of the defrosting sensor 1. Reconnect the wiring of the
the defrosting connect loose; defrosting sensor;
22
sensor fault 2.The defrosting sensor is failure; 2. Replace the defrosting sensor;
3.The sampling circuit is abnormally 3. Replace the outdoor control board.
1. The wiring of the sensor for the expansion 1. Reconnect the wiring of the sensor
the sensor for
valve A(thin tube) connect loose; for the expansion valve A(thin tube);
the expansion
23 2.The sensor for the expansion A(thin tube) 2. Replace the sensor for the
valve A(thin
is failure; expansion valve A(thin tube);
tube) fault
3. The sampling circuit is abnormally 3. Replace the outdoor control board.
1. The wiring of the sensor for the expansion 1.Reconnect the wiring of the sensor
the sensor for
valve B˄thin tube˅ connect loose; for the expansion valve B(thin tube);
the expansion
24 2.The sensor for the expansion valve B(thin 2.Replace the sensor for the
valve B(thin
tube) is failure; expansion valve B(thin tube);
tube) fault
3.The sampling circuit is abnormally 3. Replace the outdoor control board.
1. The wiring of the sensor for the expansion 1. Reconnect the wiring of the sensor
the sensor of the
valve C(thin tube) connect loose; for the expansion valve C(thin tube);
expansion valve
25 2.The sensor of the expansion valve C˄thin 2. Replace the sensor for the
C ˄ thin tube ˅
tube˅is failure; expansion valve C(thin tube);
fault
3.The sampling circuit is abnormally 3. Replace the outdoor control board.
the sensor of the 1.The wiring of the sensor for the expansion 1. Reconnect the wiring of the sensor
26 expansion valve valve D(thin tube) connect loose; for the expansion valve D(thin tube);
D ˄ thin tube ˅ 2.The sensor of the expansion valve D˄thin 2. Replace the sensor for the
 TROUBLE SHOOTING
fault tube˅is failure; expansion valve D(thin tube);
3.The sampling circuit is abnormally 3. Replace the outdoor control board.
1. The wiring of the sensor for the expansion 1. Reconnect the wiring of the sensor
the sensor of the
valve A(thick tube) connect loose; for the expansion valve A(thick tube);
expansion valve
27 2.The sensor of the expansion valve A˄thick 2. Replace the sensor for the
A ˄ thick tube ˅
tube˅is failure; expansion valve A(thick tube);
fault
3.The sampling circuit is abnormally 3. Replace the outdoor control board.
1. The wiring of the sensor for the expansion 1. Reconnect the wiring of the sensor
the sensor of the
valve B(thick tube) connect loose; for the expansion valve B(thick tube);
expansion valve
28 2.The sensor of the expansion valve B˄thick 2. Replace the sensor for the
B ˄ thick tube ˅
tube˅is failure; expansion valve B(thick tube);
fault
3. The sampling circuit is abnormally 3. Replace the outdoor control board.
1. The wiring of the sensor for the expansion 1. Reconnect the wiring of the sensor
the sensor of the
valve C(thick tube) connect loose; for the expansion valve C(thick tube);
expansion valve
29 2.The sensor of the expansion valve C˄thick 2. Replace the sensor for the
C ˄ thick tube ˅
tube˅is failure; expansion valve C(thick tube);
fault
3.The sampling circuit is abnormally 3.Replace the outdoor control board.
1. Reconnect the wiring of the sensor
1. The wiring of the sensor for the expansion
the sensor of the for the expansion valve D(thick tube);
valve D(thick tube) connect loose;
expansion valve 2. Replace the sensor for the
30 2.The sensor of the expansion valve D˄thick
D ˄ thick tube ˅ expansion valve D(thick tube);
tube˅is failure;
fault 3. Replace the outdoor control board
3.The sampling circuit is abnormally
components.
1.The wiring of the current sensor connect
1.Reconnect the wiring of the current
wrong or loose;
the current sensor;
41 2.The current sensor is failure;
sensor fault 2.Replace the current sensor;
3. The sampling circuit of the current sensor
3.Replace the outdoor control board.
is failure.
1.The wiring of the voltage sensor connect
1. Reconnect the wiring of the current
wrong or loose;
the voltage sensor;
42 2. The voltage sensor is failure;
sensor fault 2. Replace the voltage sensor;
3. The sampling circuit of the voltage sensor
3. Replace the outdoor control board.
is failure.
1.Reconnect the wiring of the drive
board;
2.Reconnect the wiring of the drive
board;
3.Normally protection;
1.The wiring of the drive board connect 4.Replace the drive board.
loose; 5.Reconnect the wiring of the
2. The wiring of the drive board connect compressor;
wrong; 6.Reconnect the wiring of the
3.The supply power is abnormal; compressor refer to the outdoor
4. The drive board is failure. wiring diagram, please note the U port
45 the drive fault of the drive board should connect with
5.The connection cable of the compressor
RED color cable. The V port of the
connect loose; drive board should connect with White
6.The connection cable of the compressor color cable, the W port of the drive
connect wrong. board should connect with BLUE color
cable.
7.The compressor is failure; 7.Check the coil resistance of the
compressor between the terminal U,
V, W, the value is 0.95ƻˈif it is not
meet the value, it means the
compressor is failure and you should
replace the compressor.
the 1.The cable between the control board and 1.Reconnect the cable between the
46
communication the drive board connect loose; control board and the drive board;
 TROUBLE SHOOTING
between the 2.The cable between the control board and 2.Replace the communication cable
outdoor control the drive board is failure; between the control board and the
board and the 3.The drive board is failure drive board;
drive board has 4.The control board is failure 3.Replace the drive board;
in trouble 4.Replace the control board.
1.Check the welding point to confirm
1. The refrigerant of the unit is not enough; whether the unit has exist leakage
2.The refrigerant of the unit is not enough point, and then add some refrigerant.
discharge
due to add the length of the installation pipe 2.Add some refrigerant refer to the
47 temperature too
3.Throttling service is failure; installation user manual;
high fault
4.The outdoor ambient temperature is too 3.Replace the throttling service(such
high as capillary, expansion valve)
4. Normally protection.
TROUBLE SHOOTING
3 Indoor unit error code:

When the failure happens in the indoor unit or the outdoor unit, after the compressor
turns off, when you press the sleep button of the remote control for 4 times, the indoor
display board will display the following error code, if the indoor unit installs with the
wire control device, the error code will display on the wire control device directly:

sheet 2 indoor error code list

error error the root cause may be one of the

how to deal with
code description reason

1. Check whether there are

1. The water level of the drain pan exceed
safe level;
2. The cable of the water level switch
51 Drain protection
connect loose;
3.The water level switch is failure;
4. The control board is failure.
1. The user set the conflicting mode for
55 Mode conflict
more than two indoor units
1. The connection cable between the indoor
unit and the outdoor unit connect wrong;
2.The communication cable between the
indoor unit and the outdoor unit connect
loose or the cable between the indoor
The control board to terminal connect loose or
communication the cable between the outdoor control
between the board to the terminal connect loose;
64
indoor unit and 3.The communication cable between the
the outdoor unit indoor unit and the outdoor unit is failure or
is failure the cable between the indoor control board
to terminal is failure or the cable between
the outdoor control board to the terminal is
failure;
4. The indoor control board is failure;
5. The outdoor control board is failure.
1. The cable of the indoor fan motor
connect loose;
2. The cable of the indoor fan motor is
The indoor fan
72 failure;
motor fault
3.The indoor fan motor is failure;
4. The indoor control board is failure;
5.The indoor fan has been blocked.
1.Indoor EE components is failure;
2.The control circuit of the EE components
Indoor EEPROM
73 is failure;
fault
3.The EE components has been inserted
with opposite direction
81 The indoor room 1. The cable of the room temperature
something to block the drain hose or
the height of the drain hose is too
high;
1.2 Check the water pump and
replace the water pump if the water
pump is failure;
2. Reconnect the cable of the water
level switch refer to the wiring
diagram;
3. Replace the water level switch;
4. Replace the control board.
1. Reset the operate mode for the
indoor unit, for the one outdoor unit,
the user should avoid to set the
conflicting operate mode with the
indoor units
1. Reconnect the connection cable
refer to the indoor and outdoor
wiring diagram;
2. Reconnect the communication
cable refer to the indoor and outdoor
wiring diagram;
3. Replace the communication cable
refer to the indoor and outdoor
wiring diagram;
4. Replace the indoor control board;
5. Replace the outdoor control board.
1. Reconnect the cable of the fan
motor;
2. Replace the cable of the fan motor;
3. Replace the fan motor;
4. Replace the indoor control board;
5. Check the indoor fan and ensure
the indoor fan can run normally.
1. Replace the EE components;
2. Replace the indoor control board;
3. Reassembly the EE components of
the indoor control board
1.Reconnect the cable of the room
TROUBLE SHOOTING
temperature sensor connect loose; temperature sensor;
sensor fault 2. The room temperature sensor is failure; 2. Replace the room temperature
3. The sampling circuit is abnormally sensor;
3. Replace the indoor control board.
1. Reconnect the cable of the coil
1.The cable of the coil temperature sensor
The coil temperature sensor of the
of the evaporator is failure;
temperature evaporator;
83 2. The coil temperature sensor of the
sensor of the 2. Replace the coil temperature
evaporator is failure;
evaporator fault sensor of the evaporator;
3. The sampling circuit is abnormally
3. Replace the indoor control board.
The
1. The temperature sensor of the wiring
temperature
controller is failure; 1. Replace the wiring controller;
85 sensor of the
2. The sampling circuit of the wiring 2. Replace the wiring controller
wiring controller
controller is failure
fault
1. Reconnect the between the display
1.The wiring between the display board to
board to the indoor control board;
The the indoor control board connect loose;
2. Replace the wiring between the
communication 2.The sequence of the wiring between the
display board to the indoor control
between the display board to the indoor control board is
board;
EA display board wrong;
3. Replace the wiring between the
and the indoor 3.The wiring between the display board to
display board to the indoor control
control board the indoor control board is failure;
board;
fault 4. The display board is failure;
4. Replace the display board;
5. The indoor control board is failure.
5. Replace the indoor control board.
TROUBLE SHOOTING
NOTE 1:
If the indoor unit can not turn on or the indoor unit turn off itself after 30s, at the same time the unit do
not display the error code, please check the fire and the socket of the control board.

Note 3:Overload in cooling mode

overload in cooling mode
sr. The root cause
1 The refrigerant is excessive
The outdoor ambient temperature is too
2 high
The air outlet and air inlet of the outdoor
3 unit is short-circuit
The outdoor heat exchanger is dirty,
4 such as condenser
The speed of the outdoor fan motor is too
5 low
The outdoor fan is broken or the outdoor
6 fan is blocked
7 The air inlet and outlet has been blocked
The expansion valve or the capillary is
8 failure
Corrective measure
Discharge the refrigerant, and recharge the
refrigerant refer to the rating label
Please use within allowable temperature range
Adjust the installation of the outdoor unit refer to the
user manual
Clean the heat exchanger of the outdoor unit, such
as condenser
Check the outdoor fan motor and fan capacitor
Check the outdoor fan
Remove the blocked thing
Replace the expansion valve or the capillary

Note 4:Over load in heating mode

Overload in heating mode
sr. The root cause Corrective measure
Discharge the refrigerant, and recharge the
1 The refrigerant is excessive
refrigerant refer to the rating label
The indoor ambient temperature is too
2 Please use within allowable temperature range
high
The air outlet and air inlet of the indoor Adjust the installation of the indoor unit refer to the
3
unit is short-circuit user manual
4 The indoor filter is dirty Clean the indoor filter
The speed of the indoor fan motor is too
5 Check the indoor fan motor and fan capacitor
low
The indoor fan is broken or the outdoor
6 Check the indoor fan
fan is blocked
7 The air inlet and outlet has been blocked Remove the blocked thing
The expansion valve or the capillary is
8 Replace the expansion valve or the capillary
failure
 CÓDIGOS DE AVERÍA










Split conductos y cassette 1x1 INVERTER
con Bomba de calor R410A
TROUBLE SHOOTING SPLIT CONDUCTOS Y CASSETTE 1X1
1. Outdoor error code

When the failure happens in the indoor unit or the outdoor unit, after the compressor
turns off ,the outdoor control board will display the following error code:

sheet 1 outdoor error code

error error the root cause may be one of

how to deal with
code description the reason

1.Reconnect the outdoor ambient

1.The outdoor ambient
Outdoor temperature sensor;
temperature sensor connect loose;
ambient 2.Replace the outdoor ambient
1 2.The outdoor ambient
temperature temperature sensor components;
temperature sensor is failure;
sensor fault 3.Replace the outdoor control board
3.The sampling circuit is failure
components.
1.Reconnect the outdoor coil
1.The outdoor coil temperature
temperature sensor;
Outdoor coil sensor connect loose;
2.Replace the outdoor coil
2 temperature 2.The outdoor coil temperature
temperature sensor components;
sensor fault sensor is failure;
3.Replace the outdoor control board
3.The sampling circuit is failure
components.
1.Electrical board current sampling
1. Replace the electrical board
circuit is failure;
components;
The unit 2.The current is over high because
2. Normally protection
3 over-current of the supply voltage is too low
3. Replace the compressor
turn off fault 3.The on-off compressor is blocked
4. Please see the Note 3
4. Overload in cooling mode
5. Please see the Note 4
5.Overload in heating mode
1.EE components is failure; 1.Replace the EE components;
2.EE components control circuit 2.Replace the outdoor control board
4 EE data fault
failure; components;
3.EE components insert incorrect 3.Reassembly the EE components.
1.Check the indoor fan, indoor fan
1.The indoor unit can not blow air
cooling freezing motor and evaporator whether
normally;
protection(the normally;
2.The room temperature is too low
indoor coil 2. Normally protection
in cooling mode or the room
temperature is 3.Clean the filter;
temperature is too high in heating;
too low) or 4.Check the volume control valve,
5 3.The filter is dirty;
heating duct length etc;
4.The duct resistance of the duct
overload(indoor 5.Set the speed with high speed;
unit is too high
coil 6.Reinstall the indoor unit refer to the
5.The setting fan speed is too low
temperature is user manual to change the distance
6. The indoor unit has been
too high) between the indoor unit and the wall
installed without standard
or ceiling.
1.The connection cable connect 1.Reconnect the connection cable
wrong between the indoor unit and refer to the wiring diagram;
outdoor unit; 2.Reconnect the communication
The 2.The communication cable cable;
communication connect loose; 3.Replace the communication cable;
fault between 3.The communication cable is fault; 4.Replace the indoor control board;
7
the indoor unit 4.The indoor control board is fault; 5.Replace the outdoor control board;
and outdoor 5.The outdoor control board is 6.Check the communication circuit,
unit fault; adjust the DIP switch and the
6.Communication circuit fuse open; short-circuit fuse
7.The specification of 7.Choose suitable communication
communication cable is incorrect. cable refer to the user manual
Phase current 1.The supply voltage fluctuates 1.Normally protection;
8
imbalance fault more than 4%; 2.Reconnect the wire refer to the
TROUBLE SHOOTING
2.The compressor power cord wiring diagram;
connect loose; 3.Replace the AC contactor;
3.The AC contactor is fault; 4.Replace the compressor.
4.The compressor is fault
1.Replace the U phase power cord or
1.Compressor U phase power cord
reconnect the U phase power cord
U phase current is fault or connect wrong;
9 refer to the wiring diagram;
fault 2.Outdoor control board is fault;
2.Replace the outdoor control board;
3.The Compressor is fault
3.Replace the compressor.
1.Compressor V phase power cord 1.Replace the V phase power cord or
is fault or connect wrong; reconnect the V phase power cord
V phase current
10 2.The outdoor control board is refer to the wiring diagram;
fault
fault; 2.Replace the outdoor control board;
3.The compressor is fault 3.Replace the compressor.
1.Three-phase power is abnormal; 1.Normally protection, please check
2.The outdoor wiring connect the supply power
phase wrong
11 wrong; 2.Check the wiring connection refer
failure
3. The outdoor control board is to the wiring diagram;
failure 3.Replace the outdoor control board
1.Three-phase power is abnormal;
1. Normally protection
2.The outdoor wiring connect
voltage absent 2. Check the wiring connection refer
12 wrong;
phase to the wiring diagram;
3.The outdoor control board is
3. Replace the outdoor control board
failure
1. Reconnect the wiring of the
overload protector;
1. The wiring of the overload 2. Replace the overload protector;
protector connect loose 3. Check the welding point of the unit
2. The overload protector is failure to confirm whether it is leakage, and
the compressor 3. The refrigerant is not enough; then recharge the refrigerant;
overload 4. The installation pipe is too long 4. Add the refrigerant;
13
protector than normal, but not add the 5. Replace expansion valve;
operate enough refrigerant; 6. Replace the outdoor control board.
5. The expansion valve is failure;
6. The outdoor control board is
failure

;
1.The wiring of the high pressure
1.Reconnect the wiring the high
the high protector connect loose;
pressure protector;
pressure switch 2.The high pressure protector is
2. Replace the high pressure
operate or the failure;
14 protector;
unit turn off for 3.The outdoor control board is
3. Replace the outdoor control board;
high pressure abnormal;
4. Please refer to the Note 3;
protection 4. Overload in cooling;
5. Please refer to the Note 4.
5. Overload in heating.
1. The low pressure switch is
1. Reconnect the wiring of the low
failure;
the low pressure switch;
2.The wiring of the low pressure
pressure switch 2. Replace the low pressure switch;
switch connect loose;
protection or 3.Check the welding point to confirm
15 3.The refrigerant is not enough;
the unit turn off whether the unit is leakage, and then
4.The expansion valve failure in
for low pressure add some refrigerant;
heating mode;
protection 4. Replace the expansion valve;
5.The outdoor control board is
5. Replace the outdoor control board.
abnormal.
overload
16 protection in System overload Please refer to the Note 3.
cooling mode
17 the discharge 1.The wiring of the discharge 1.Reconnect the wiring of the
TROUBLE SHOOTING
temperature temperature sensor connect loose; discharge temperature sensor;
sensor fault 2.The discharge temperature 2.Replace the discharge temperature
sensor is failure; sensor;
3.The sampling circuit is abnormal 3.Replace the outdoor control board.
1.The AC voltage>275V or <160V.
1. Normally protection, please check
AC voltage is 2.The AC voltage of sampling
18 the supply power;
abnormal circuit on the drive board is
2. Replace the drive board.
abnormally
1.The wiring of the suction
1.Reconnect the wiring of the suction
temperature sensor connect loose;
the suction temperature sensor;
2. The suction temperature sensor
19 temperature 2.Replace the suction temperature
is failure;
sensor fault sensor;
3. The sampling circuit is
3.Replace the outdoor control board.
abnormally
1.The wiring of the temperature
1.Reconnect the wiring of the
The sensor for the inlet tube connect
temperature sensor for the inlet tube
temperature loose;
of the condenser;
20 sensor for the 2.The temperature sensor for the
2.Replace the temperature sensor for
inlet tube of the inlet tube is failure;
the inlet tube of the condenser;
condenser fault 3.The sampling circuit is
3.Replace the outdoor control board.
abnormally
1.The wiring of the temperature
The 1. Reconnect the wiring of the
sensor for the outlet tube connect
temperature temperature sensor for the outlet
loose;
sensor for the tube of the condenser.
21 2.The temperature sensor for the
outlet tube of 2.Replace the temperature sensor for
outlet tube is failure;
the condenser the outlet tube of the condenser;
3.The sampling circuit is
fault 3.Replace the outdoor control board.
abnormally
1.The wiring of the defrosting
1. Reconnect the wiring of the
sensor connect loose;
the defrosting defrosting sensor;
22 2.The defrosting sensor is failure;
sensor fault 2. Replace the defrosting sensor;
3.The sampling circuit is
3. Replace the outdoor control board.
abnormally
1. The wiring of the sensor for the
expansion valve A(thin tube) 1. Reconnect the wiring of the sensor
the sensor for
connect loose; for the expansion valve A(thin tube);
the expansion
23 2.The sensor for the expansion 2. Replace the sensor for the
valve A(thin
A(thin tube) is failure; expansion valve A(thin tube);
tube) fault
3. The sampling circuit is 3. Replace the outdoor control board.
abnormally
1. The wiring of the sensor for the
expansion valve B ˄ thin tube ˅ 1.Reconnect the wiring of the sensor
the sensor for
connect loose; for the expansion valve B(thin tube);
the expansion
24 2.The sensor for the expansion 2.Replace the sensor for the
valve B(thin
valve B(thin tube) is failure; expansion valve B(thin tube);
tube) fault
3.The sampling circuit is 3. Replace the outdoor control board.
abnormally
1. The wiring of the sensor for the
expansion valve C(thin tube) 1. Reconnect the wiring of the sensor
the sensor of
connect loose; for the expansion valve C(thin tube);
the expansion
25 2.The sensor of the expansion 2. Replace the sensor for the
valve C ˄ thin
valve C˄thin tube˅is failure; expansion valve C(thin tube);
tube˅ fault
3.The sampling circuit is 3. Replace the outdoor control board.
abnormally
1.The wiring of the sensor for the 1. Reconnect the wiring of the sensor
the sensor of
expansion valve D(thin tube) for the expansion valve D(thin tube);
the expansion
26 connect loose; 2. Replace the sensor for the
valve D ˄ thin
2.The sensor of the expansion expansion valve D(thin tube);
tube˅ fault
valve D˄thin tube˅is failure; 3. Replace the outdoor control board.
TROUBLE SHOOTING
3.The sampling circuit is
abnormally
1. The wiring of the sensor for the
expansion valve A(thick tube) 1. Reconnect the wiring of the sensor
the sensor of
connect loose; for the expansion valve A(thick tube);
the expansion
27 2.The sensor of the expansion 2. Replace the sensor for the
valve A ˄ thick
valve A˄thick tube˅is failure; expansion valve A(thick tube);
tube˅ fault
3.The sampling circuit is 3. Replace the outdoor control board.
abnormally
1. The wiring of the sensor for the
expansion valve B(thick tube) 1. Reconnect the wiring of the sensor
the sensor of
connect loose; for the expansion valve B(thick tube);
the expansion
28 2.The sensor of the expansion 2. Replace the sensor for the
valve B ˄ thick
valve B˄thick tube˅is failure; expansion valve B(thick tube);
tube˅ fault
3. The sampling circuit is 3. Replace the outdoor control board.
abnormally
1. The wiring of the sensor for the
expansion valve C(thick tube) 1. Reconnect the wiring of the sensor
the sensor of
connect loose; for the expansion valve C(thick tube);
the expansion
29 2.The sensor of the expansion 2. Replace the sensor for the
valve C ˄ thick
valve C˄thick tube˅is failure; expansion valve C(thick tube);
tube˅ fault
3.The sampling circuit is 3.Replace the outdoor control board.
abnormally
1. The wiring of the sensor for the 1. Reconnect the wiring of the sensor
expansion valve D(thick tube) for the expansion valve D(thick
the sensor of
connect loose; tube);
the expansion
30 2.The sensor of the expansion 2. Replace the sensor for the
valve D ˄ thick
valve D˄thick tube˅is failure; expansion valve D(thick tube);
tube˅ fault
3.The sampling circuit is 3. Replace the outdoor control board
abnormally components.
The discharge
1. Overload in cooling; 1. Please refer to the Note 3;
31 pressure is too
2. Overload in heating 2. Please refer to the Note 4.
high
1.The refrigerate is not enough for
1.Check the welding point to confirm
the unit;
whether it exist the leakage point,
The suction 2.The expansion valve is failure in
and then add some refrigerate;
32 pressure is too heating mode;
2. Replace the expansion valve;
low fault 3.The outdoor ambient
3.The unit should operate within
temperature is too low in heating
allowable temperature range.
mode
1.The wiring of the current sensor
1.Reconnect the wiring of the current
connect wrong or loose;
the current sensor;
41 2.The current sensor is failure;
sensor fault 2.Replace the current sensor;
3. The sampling circuit of the
3.Replace the outdoor control board.
current sensor is failure.
1.The wiring of the voltage sensor
1. Reconnect the wiring of the current
connect wrong or loose;
the voltage sensor;
42 2. The voltage sensor is failure;
sensor fault 2. Replace the voltage sensor;
3. The sampling circuit of the
3. Replace the outdoor control board.
voltage sensor is failure.
1.The wiring of the high-pressure
pressure sensor connect loose; 1.Reconnect the wiring of the
high-pressure 2.The high-pressure pressure high-pressure pressure sensor;
43 pressure sensor sensor is failure 2.Replace the high-pressure pressure
fault 3.The sampling circuit of the sensor;
high-pressure pressure sensor is 3.Replace the outdoor control board.
failure.
low-pressure 1.The wiring of the low-pressure 1.Reconnect the wiring of the
44
pressure sensor pressure sensor connect loose; low-pressure pressure sensor;
TROUBLE SHOOTING
fault 2.The low-pressure pressure 2.Replace the low-pressure pressure
sensor is failure sensor;
3.The sampling circuit of the 3.Replace the outdoor control board.
low-pressure pressure sensor is
failure.
1.Reconnect the wiring of the drive
board;
2.Reconnect the wiring of the drive
board;
3.Normally protection;
1.The wiring of the drive board 4.Replace the drive board.
connect loose; 5.Reconnect the wiring of the
2. The wiring of the drive board compressor;
connect wrong; 6.Reconnect the wiring of the
3.The supply power is abnormal; compressor refer to the outdoor
4. The drive board is failure. wiring diagram, please note the U
45 the drive fault port of the drive board should
5.The connection cable of the
connect with RED color cable. The V
compressor connect loose; port of the drive board should
6.The connection cable of the connect with White color cable, the W
compressor connect wrong. port of the drive board should
connect with BLUE color cable.
7.The compressor is failure; 7.Check the coil resistance of the
compressor between the terminal U,
V, W, the value is 0.95ƻˈif it is not
meet the value, it means the
compressor is failure and you should
replace the compressor.
the 1.The cable between the control 1.Reconnect the cable between the
communication board and the drive board connect control board and the drive board;
between the loose; 2.Replace the communication cable
46 outdoor control 2.The cable between the control between the control board and the
board and the board and the drive board is failure; drive board;
drive board has 3.The drive board is failure 3.Replace the drive board;
in trouble 4.The control board is failure 4.Replace the control board.
1. The refrigerant of the unit is not 1.Check the welding point to confirm
enough; whether the unit has exist leakage
2.The refrigerant of the unit is not point, and then add some refrigerant.
discharge
enough due to add the length of the 2.Add some refrigerant refer to the
47 temperature
installation pipe installation user manual;
too high fault
3.Throttling service is failure; 3.Replace the throttling service(such
4.The outdoor ambient as capillary, expansion valve)
temperature is too high 4. Normally protection.
1.The wiring of the up DC fan motor
1.Reconnect the wiring of the up DC
connect loose;
fan motor;
2. The cord of the up DC fan motor
2.Replace the up DC fan motor;
the outdoor DC is failure;
3. Replace the up DC fan motor;
48 fan motor fault 3.The up DC fan motor is failure;
4.Replace the drive board of the fan
1(up fan motor) 4. The drive circuit of the up DC fan
motor;
motor is failure;
5. Check the outdoor fan and ensure
5. The outdoor fan has been
the outdoor fan can run normally.
blocked.
1.The wiring of the down DC fan 1. Reconnect the wiring of the down
motor connect loose; DC fan motor;
the outdoor DC
2.The cord of the down DC fan 2. Replace the down DC fan motor;
fan motor fault
49 motor is failure; 3.Replace the down DC fan motor;
2(down fan
3. The down DC fan motor is 4.Replace the drive board of the fan
motor)
failure; motor;
4. The drive circuit of the down DC 5. Check the outdoor fan and ensure
TROUBLE SHOOTING
fan motor is failure; the outdoor fan can run normally.
5. The outdoor fan has been
blocked.
1.The outdoor ambient is too high; 1. Normally protection;
2. The speed of the out fan motor is 2. Check the fan capacitor, and
The unit turn off
too low if the fan motor is AC fan replace the fan capacitor if it is
due to the IPM
91 motor; failure;
board over
3.The outdoor unit has been 3. Reinstalled the outdoor unit refer
heating fault
installed without standard; to the installation user manual;
4.The supply power is too low. 4.DŽNormally protection.
1.The filter of the expansion valve
is dirty;
2. The difference between the 1. Replace the expansion valve;
indoor room temperature and the 2. Normally protection;
the ratio of the
outdoor ambient temperature is too 3.Check the welding point of the unit
discharge
large; to confirm whether it exist leakage
pressure than
92 3. The refrigerant of the unit is not point, and then add some refrigerant;
the suction
enough; 4.Replace the expansion valve or the
pressure is too
4.;The expansion is failure or the capillary;
large
capillary is failure 5. Please let the unit operates within
5. The outdoor ambient the allowable temperature range.
temperature is too low in heating
mode
The quantity of
the indoor units 1. The indoor unit does not power 1. Put all the indoor units power on;
and the set on for all units; 2. Reset the quantity of the indoor
93 quantity of 2. The set quantity of the unit is units;
indoor unit is incorrect; 3. Reset the quantity of the indoor
inconsistent 3.Add or remove some indoor units units
fault
the address of The address of the outdoor unit is
Change the setting address of the
94 the outdoor unit the same with the other outdoor
outdoor unit
conflict unit
the refrigerant Discharge the refrigerant and charge
The refrigerant of the unit is
95 of the unit is the refrigerant refer to the rating
excessive
excessive fault label
the refrigerant Discharge the refrigerant and charge
The refrigerant of the unit is not
96 of the unit is not the refrigerant refer to the rating
enough
enough fault label
1.The wiring of the 4-way valve coil
1. Reconnect the wiring of the 4-way
connect loose;
valve;
4-way valve 2.The 4-way valve coil is failure;
2. Replace the 4-way valve coil;
97 commutation 3.The 4-way valve is failure;
3. Replace the 4-way valve;
failure fault 4.The drive board of the 4-way
4.Replace the drive board of the
valve is failure
4-way valve.
TROUBLE SHOOTING
2 Indoor unit error code:

When the failure happens in the indoor unit or the outdoor unit, after the compressor
turns off, when you press the sleep button of the remote control for 4 times, the indoor
display board will display the following error code, if the indoor unit installs with the
wire control device, the error code will display on the wire control device directly:

sheet 2 indoor error code list

er
ro
error the root cause may be one of the
r how to deal with
description reason
co
de
1. Replace the display board;
1. The buttons are failure;
The buttons of 2. Replace the cable of the display
2. The cable of the display board is failure;
31 the front panel board;
3. The display board is failure;
AD fault 3. Replace the display board;
4. The indoor control board is failure.
4. Replace the indoor control board.
1. Reassembly the front panel;
1.The front panel has been blocked;
2. Reconnect the cable of the switch
2. The connection cable of the switch and
The front panel and panel motor.
the motor connect loose;
32 can not go to 3.Replace the switch;
3. The switch is failure;
the right place 4. Replace the motor of the front
4. The motor of the front panel is failure;
panel;
5. The indoor control board is failure.
5. Replace the indoor control board.
1. The cable of the indoor room 1.Reconnect the cable of the indoor
The indoor room temperature sensor connect loose; room temperature sensor;
33 temperature 2. The indoor room temperature sensor is 2.Replace the indoor room
sensor fault failure; temperature sensor;
3. The sampling circuit is abnormal. 3. Replace the indoor control board.
1. The cable of the indoor coil temperature 1. Reconnect the cable of the indoor
The indoor coil sensor connect loose; room temperature sensor;
34 temperature 2. The indoor coil temperature sensor is 2. Replace the indoor room
sensor fault failure; temperature sensor;
3.The sampling circuit is abnormal. 3. Replace the indoor control board.
1. Reassembly the front panel;
1.The front panel has been blocked;
2. Reconnect the cable of the switch
2. The connection cable of the switch and
and panel motor.
The front panel the motor connect loose;
35 3. Replace the switch;
drive fault 3. The switch is failure;
4. Replace the motor of the front
4. The motor of the front panel is failure;
panel;
5. The indoor control board is failure.
5. Replace the indoor control board.
1. The connection cable between the indoor
unit and the outdoor unit connect wrong;
2.The communication cable between the 1. Reconnect the connection cable
indoor unit and the outdoor unit connect refer to the indoor and outdoor
loose or the cable between the indoor wiring diagram;
The
control board to terminal connect loose or 2. Reconnect the communication
communication
the cable between the outdoor control cable refer to the indoor and outdoor
between the
36 board to the terminal connect loose; wiring diagram;
indoor unit and
3.The communication cable between the 3. Replace the communication cable
the outdoor unit
indoor unit and the outdoor unit is failure or refer to the indoor and outdoor
is failure
the cable between the indoor control board wiring diagram;
to terminal is failure or the cable between 4.Replace the indoor control board;
the outdoor control board to the terminal is 5. Replace the outdoor control board.
failure;
4. The indoor control board is failure;
TROUBLE SHOOTING
5. The outdoor control board is failure.
1.The cable of the humidity sensor connect 1. Reconnect the cable of the
The humidity loose; humidity sensor;
37
sensor fault 2.The humidity sensor is failure; 2. Replace the humidity sensor;
3. The indoor control board is failure. 3.Replace the indoor control board.
1. EE components is failure;
2. The EE control circuit of the control board 1. Replace the EE components;
38 Indoor EE fault is failure; 2. Replace the control board;
3. The EE components has been inserted 3. Reinsert the EE components.
with opposite direction.
1. The cable of the DC fan motor connect 1. Reconnect the cable of the indoor
The indoor DC loose; fan motor;
39
fan motor fault 2. The indoor control board is failure; 2. Replace the indoor control board;
3.The indoor fan motor is failure. 3. Replace the indoor fan motor.
1.The grill has not been installed in right 1. Adjust the grill and put it in right
The grill place; place;
40
protection 2.The protection switch is failure; 2. Replace the switch components;
3.The indoor control board is failure. 3. Replace the indoor control board.
1. Check whether there are
something to block the drain hose or
the height of the drain hose is too
1. The water level of the drain pan exceed high;
safe level; 1.2 Check the water pump and
2. The cable of the water level switch replace the water pump if the water
51 Drain protection
connect loose; pump is failure;
3.The water level switch is failure; 2. Reconnect the cable of the water
4. The control board is failure. level switch refer to the wiring
diagram;
3. Replace the water level switch;
4. Replace the control board.
1.The grill has not been installed in right 1. Adjust the grill and put it in right
The grill place; place;
52
protection 2.The protection switch is failure; 2. Replace the switch components;
3. The control board is failure. 3. Replace the indoor control board.
1. The front panel has been blocked; 1. Reassembly the front panel;
2. The cable of the switch and the motor 2. Reconnect the cable of the switch
The front panel
connect loose; and the panel motor;
53 with wrong
3. The switch is failure; 3. Replace the switch components;
position
4. The panel motor is failure; 4. Replace the panel motor;
5. The indoor control board is failure. 5. Replace the indoor control board.
1. Reset the operate mode for the
indoor unit, for the one outdoor unit,
1. The user set the conflicting mode for
55 Mode conflict the user should avoid to set the
more than two indoor units
conflicting operate mode with the
indoor units
1. Check the indoor fan, indoor fan
1. The indoor unit can not blow air
motor and evaporator whether
normally;
normally;
2. The room temperature is too low in
2. Normally protection
cooling mode or the room temperature is
3. Clean the filter;
too high in heating;
Anti-freeze 4.Check the volume control valve,
56 3. The filter is dirty;
protection duct length etc;
4. The duct resistance of the duct unit is too
5. Set the speed with high speed;
high
6. Reinstall the indoor unit refer to the
5. The setting fan speed is too low
user manual to change the distance
6.The indoor unit has been installed without
between the indoor unit and the wall
standard
or ceiling.
Overload 1. Overload in cooling mode; 1. Please refer to the Note 3;
57
protection 2. Overload in heating mode; 2. Please refer to the Note 4
TROUBLE SHOOTING
The address of 1. Reset the address of the indoor unit
1. Two or more two indoor units has set
61 the indoor unit and it should avoid the address
with the same address
repeat fault repeat.
The address of
1. When the same indoor unit with more 1. Reset the address of the wiring
the wiring
62 than one wiring controller, a number of the controller and avoid the address of
controller
address of the wiring controller is same the wiring controller repeat.
repeat fault
1. The connection cable between the indoor
unit and the outdoor unit connect wrong;
2.The communication cable between the
1. Reconnect the connection cable
indoor unit and the outdoor unit connect
refer to the indoor and outdoor
loose or the cable between the indoor
wiring diagram;
The control board to terminal connect loose or
2. Reconnect the communication
communication the cable between the outdoor control
cable refer to the indoor and outdoor
between the board to the terminal connect loose;
64 wiring diagram;
indoor unit and 3.The communication cable between the
3. Replace the communication cable
the outdoor unit indoor unit and the outdoor unit is failure or
refer to the indoor and outdoor
is failure the cable between the indoor control board
wiring diagram;
to terminal is failure or the cable between
4. Replace the indoor control board;
the outdoor control board to the terminal is
5. Replace the outdoor control board.
failure;
4. The indoor control board is failure;
5. The outdoor control board is failure.
1.The cable of the wiring controller connect 1.Reconnect the cable of the wiring
The indoor unit loose; controller;
can not receive 2.The cable of the wiring controller is 2. Replace the cable of the wiring
65
the sign of the failure; controller;
wiring controller 3.The wiring controller is failure; 3. Replace the wiring controller;
4. The indoor control board is failure. 4. Replace the indoor control board.
Indoor
1.The zero-crossing detection circuit is
71 zero-crossing 1. Replace the indoor control board
abnormally
detection fault
1. The cable of the indoor fan motor 1. Reconnect the cable of the fan
connect loose; motor;
2. The cable of the indoor fan motor is 2. Replace the cable of the fan motor;
The indoor fan
72 failure; 3. Replace the fan motor;
motor fault
3.The indoor fan motor is failure; 4. Replace the indoor control board;
4. The indoor control board is failure; 5. Check the indoor fan and ensure
5.The indoor fan has been blocked. the indoor fan can run normally.
1.Indoor EE components is failure;
1. Replace the EE components;
2.The control circuit of the EE components
Indoor EEPROM 2. Replace the indoor control board;
73 is failure;
fault 3. Reassembly the EE components of
3.The EE components has been inserted
the indoor control board
with opposite direction
1.The front panel has been blocked; 1. Reassembly the front panel;
2.The cable of the switch and the motor 2. Reconnect the cable of the switch
The panel drive connect loose; and the panel motor;
74
fault 3. The switch is failure; 3.Replace the switch components;
4. The panel motor is failure; 4. Replace the panel motor;
5. The indoor control board is failure. 5. Replace the indoor control board.
1. Replace the display board;
1. The button is failure;
2. Replace the cable of the display
The panel 2. The cable of the display board is failure;
80 board;
button AD fault 3. The display board is failure;
3. Replace the display board;
4. The indoor control board is failure
4. Replace the indoor control board.
1. The cable of the room temperature 1.Reconnect the cable of the room
The indoor room
sensor connect loose; temperature sensor;
81 temperature
2. The room temperature sensor is failure; 2. Replace the room temperature
sensor fault
3. The sampling circuit is abnormally sensor;
TROUBLE SHOOTING
3. Replace the indoor control board.
1.Reconnect the cable of the
The 1. The cable of the temperature sensor of
temperature sensor of the inlet tube
temperature the inlet tube of the evaporator is failure;
of the evaporator;
82 sensor of the 2. The temperature sensor of the inlet tube
2. Replace the temperature sensor of
inlet tube of the of the evaporator is failure;
the inlet tube of the evaporator;
evaporator fault 3. The sampling circuit is failure
3. Replace the indoor control board.
1. Reconnect the cable of the coil
1.The cable of the coil temperature sensor
The coil temperature sensor of the
of the evaporator is failure;
temperature evaporator;
83 2. The coil temperature sensor of the
sensor of the 2. Replace the coil temperature
evaporator is failure;
evaporator fault sensor of the evaporator;
3. The sampling circuit is abnormally
3. Replace the indoor control board.
The 1. Reconnect the cable of the
1. The cable of the temperature sensor of
temperature temperature sensor of the outlet tube
the outlet tube of the evaporator is failure;
sensor of the of the evaporator;
84 2. The temperature sensor of the outlet
outlet tube of 2. Replace the temperature sensor of
tube of the evaporator is failure;
the evaporator the outlet tube of the evaporator;
3. The sampling circuit is failure
fault 3. Replace the indoor control board.
The
1. The temperature sensor of the wiring
temperature
controller is failure; 1. Replace the wiring controller;
85 sensor of the
2. The sampling circuit of the wiring 2. Replace the wiring controller
wiring controller
controller is failure
fault
1. The cable of the temperature sensor of 1.Reconnect the cable of the
The
the air outlet connect loose; temperature sensor of the air outlet;
temperature
86 2. The temperature sensor of the air outlet 2. Replace the temperature sensor of
sensor of the air
is failure; the air outlet;
outlet fault
3. The sampling circuit is abnormally 3. Replace the indoor control board.
1. Reconnect the able of the
The 1. The cable of the temperature sensor of
temperature sensor of the inlet of
temperature the inlet of water side is failure;
water side;
87 sensor of the 2. The temperature sensor of the inlet of
2. Replace the temperature sensor of
inlet of water water side is failure;
the inlet of water side;
side fault 3.The sampling circuit is abnormally
3. Replace the indoor control board.
1. Reconnect the able of the
The 1. The cable of the temperature sensor of
temperature sensor of the outlet of
temperature the outlet of water side is failure;
water side;
88 sensor of the 2. The temperature sensor of the outlet of
2. Replace the temperature sensor of
outlet of water water side is failure;
the outlet of water side;
side fault 3.The sampling circuit is abnormally
3. Replace the indoor control board.
1. Replace the humidity sensor
The humidity 1.The humidity sensor is failure;
89 components;
sensor fault 2. The indoor control board is abnormally
2. Replace the indoor control board.
1.Reconnect the wiring between the
1. The wiring between the wiring controller wiring controller to the indoor control
The to the indoor control board connect loose; board;
communication 2. The sequence of the wiring between the 2.Replace the wiring between the
between the wiring controller to the indoor control board wiring controller to the indoor control
FE wiring controller is wrong; board;
and the indoor 3. The wiring between the wiring controller 3.Replace the wiring between the
control board to the indoor control board is failure; wiring controller to the indoor control
fault 4.The wiring controller is failure; board;
5. The indoor control board is abnormally 4. Replace the wiring controller;
5. Replace the indoor control board
The 1.The wiring between the display board to 1. Reconnect the between the display
communication the indoor control board connect loose; board to the indoor control board;
EA
between the 2.The sequence of the wiring between the 2. Replace the wiring between the
display board display board to the indoor control board is display board to the indoor control
TROUBLE SHOOTING
and the indoor wrong; board;
control board 3.The wiring between the display board to 3. Replace the wiring between the
fault the indoor control board is failure; display board to the indoor control
4. The display board is failure; board;
5. The indoor control board is failure. 4. Replace the display board;
5. Replace the indoor control board.

NOTE 1:
If the indoor unit can not turn on or the indoor unit turn off itself after 30s, at the same time the unit do
not display the error code, please check the fire and the socket of the control board.

Note 2:
If the indoor unit display the 75,76,77,78 error code after you turn on the unit, please check the TEST
seat of the indoor control board or the TEST detection circuit whether exists short circuit.

Note 3:Overload in cooling mode

overload in cooling mode
sr. The root cause
1 The refrigerant is excessive
2 The outdoor ambient temperature is too high
The air outlet and air inlet of the outdoor unit is
3 short-circuit
The outdoor heat exchanger is dirty, such as
4 condenser
5 The speed of the outdoor fan motor is too low
The outdoor fan is broken or the outdoor fan is
6 blocked
7 The air inlet and outlet has been blocked
Corrective measure
Discharge the refrigerant, and recharge the
refrigerant refer to the rating label
Please use within allowable temperature range
Adjust the installation of the outdoor unit refer to
the user manual
Clean the heat exchanger of the outdoor unit,
such as condenser
Check the outdoor fan motor and fan capacitor
Check the outdoor fan
Remove the blocked thing

8 The expansion valve or the capillary is failure Replace the expansion valve or the capillary

Note 4:Over load in heating mode

Overload in heating mode
sr. The root cause Corrective measure
Discharge the refrigerant, and recharge the
1 The refrigerant is excessive
refrigerant refer to the rating label
2 The indoor ambient temperature is too high Please use within allowable temperature range
The air outlet and air inlet of the indoor unit is Adjust the installation of the indoor unit refer to
3
short-circuit the user manual
4 The indoor filter is dirty Clean the indoor filter
5 The speed of the indoor fan motor is too low Check the indoor fan motor and fan capacitor
The indoor fan is broken or the outdoor fan is
6 Check the indoor fan
blocked
7 The air inlet and outlet has been blocked Remove the blocked thing

8 The expansion valve or the capillary is failure Replace the expansion valve or the capillary