Partner Ready Service Delivery

Customer Installation & Deployment Survey

Dear Sir/Madam

We, at Hewlett Packard Enterprise, are committed to continually improve the quality of our products and services.

We would appreciate it very much if you could take a few moments to provide us with your valuable feedback related to a
recently completed implementation at your company, rendered by one of our authorized HPE Partner Ready Service Delivery
Partners.

Your inputs will serve as an immediate evaluation to the Installation & Deployment Service quality, covering the project
control/planning aspect, as well as the effectiveness of the overall implementation and service delivery. Additionally, it will help
HPE understand what, if any, improvements to our partner’s Installation/Deployment Services delivery – where we continually
strive to improve on areas that you believe we can be better.

Many thanks in advance.

Please rate your degree of satisfaction by circling the number that best describes your satisfaction level in each of the areas listed below. (The higher the
number you circle, the more favorable the opinion; the lower the number, the less favorable the opinion.) If a particular item does not apply, please circle “N/A”
for “Not Applicable”.

EXPECTATIONS
OVERALL
DID NOT MEET MET EXCEEDED

1 Overall, I’m pleased to have Hewlett Packard Enterprise N/A 1 2 3 4 5 6 7 8 9 10

as my IT Vendor.
2 Overall, I would recommend Hewlett Packard N/A 1 2 3 4 5 6 7 8 9 10
Enterprise to other clients.
3 The value or cost/performance of the HPE Installation N/A 1 2 3 4 5 6 7 8 9 10
& Deployment Service met my requirements.
4 The authorized HPE Partner Ready Service Delivery N/A 1 2 3 4 5 6 7 8 9 10
Partner rendering HPE Installation & Deployment
Service met my expectations overall.
5 Your evaluation of your organization’s overall N/A 1 2 3 4 5 6 7 8 9 10
satisfaction with the HPE Installation & Deployment
Service.

EXPECTATIONS
PROJECT CONTROL/PLANNING
DID NOT MEET MET EXCEEDED

6 The implementation Project Plan was developed and N/A 1 2 3 4 5 6 7 8 9 10

shared with me – inclusive of pre-implementation
checklist/preparation, equipment delivery timelines,
overall implementation schedule, scope of work, roles
& responsibilities and supporting plans.
7 Status updates were proactively provided, and the N/A 1 2 3 4 5 6 7 8 9 10
information contained met the needs of my
organization.
8 Changes were processed and implemented promptly. N/A 1 2 3 4 5 6 7 8 9 10
9 The scheduling of the implementation service against N/A 1 2 3 4 5 6 7 8 9 10
your business needs.
10 Overall, I would rate the HPE Partner Ready Service N/A 1 2 3 4 5 6 7 8 9 10
Delivery Partner’s project control/planning for this
implementation as follows:

GSD APJ Partner Support – Customer Installation & Deployment Survey (ver 1.0)
Partner Ready Service Delivery
Customer Installation & Deployment Survey

EXPECTATIONS
IMPLEMENTATION AND SERVICE DELIVERY
DID NOT MEET MET EXCEEDED

11 The partner engineer conducted sufficient study and N/A 1 2 3 4 5 6 7 8 9 10

workshop to understand my environment and
requirements for the implementation.
12 Technical competence, professionalism and attitude of N/A 1 2 3 4 5 6 7 8 9 10
the partner engineer – implementation and service
delivery met my expectations.
13 The test and acceptance process ran smoothly and met N/A 1 2 3 4 5 6 7 8 9 10
the needs of my organization.
14 The quality and completeness of the documentation N/A 1 2 3 4 5 6 7 8 9 10
and knowledge transfer delivered during the process.
15 Overall, I would rate the HPE Partner Ready Service N/A 1 2 3 4 5 6 7 8 9 10
Delivery Partner’s overall implementation and service
delivery quality as follows:

What areas in the Installation & Deployment process did you feel were most beneficial to you and/or your organization that resulted in its successful
completion?

Based on your experience, what areas in the Installation & Deployment process do you feel require improvement and/or restricting to ensure a
smooth implementation?

Please provide any additional comments based on your experience with this specific engagement or the overall process.

CUSTOMER: AUTHORIZED PARTNER READY SERVICE DELIVERY PARTNER:

Authorized Signature Authorized Signature

Printed Name Printed Name

Title Title

Email Address & Contact No Email Address & Contact No

Date Date

Company Stamp Company Stamp

GSD APJ Partner Support – Customer Installation & Deployment Survey (ver 1.0)