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for Suppliers
Requirements of the
Quality Management System
of the Supplier
Group
1 Table of Contents 2
2 Conditions 4
2.2 Scope 4
3 Descriptive Part 5
3.5 Sampling 12
3.5.1 Definition 12
3.5.2 Master Sample / Border Sample / Reference Sample 13
3.5.3 Perfomance test 14
3.7 Complaints 15
3.7.1 Quality and Delivery Problems 15
3.7.2 Deviations 15
3.7.3 Quality Disturbances 16
3.7.4 Test Report / Complaint 16
3.7.5 Reduction of Incoming Goods Inspections 16
4 Other 19
5 Modification Legend 21
2 Conditions
2.2 Scope
This Quality Management Policy is part of our purchasing conditions and applies to all
suppliers of purchased parts and materials that contribute to the IDEAL Automotive
GmbH products or are sold as IDEAL Automotive GmbH products; samples and prototype
parts are excluded.
The scope includes all plants of IDEAL Automotive GmbH. This quality management
policy supersedes all previous quality assurance arrangements.
The claim for compliance with the following standards and directives in their most current
issue has to be considered, even if they are not explained in detail in this quality
management policy:
2.3.2 Sources
- CARWIN Continuous Ltd. Unit 1, Trade Link, Western Ave, West Thurrock, Grays,
Essex, England (QS-9000 and related manuals)
- Association of the Automotive Industry (VDA), Westendstr. 61, 60325 Frankfurt / Main
- Carl Hanser Verlag, Munich (DIN Standards)
- Beuth Verlag, Burggrafenstr, 10787 Berlin (DGQ, VDI publications).
3 Descriptive Part
The supplier is fully responsible for the delivered products and services. To meet this
responsibility, the supplier has to prove that a quality management system at least
according to the standards of DIN EN ISO 9001 is in place.
The goal must be, however, to obtain certification according to ISO / TS 16949 and
evidence this by certificate. In this process, measures to continually improve and ensure
the "0 defects initial quality" have to be developed in particular.
If the supplier realizes that design set in the technical documentation or the prescribed
test procedures can be replaced by more appropriate, economical and / or effective
procedures, IDEAL Automotive GmbH expects the corresponding suggestions.
Quality goals are zero defects through rigorous quality planning and production control
with a focus on error prevention and continuous improvement. To that end, the
acceptable quality level (AQL) is at 0. This also applies to standard and small parts.
Appropriate standards for acceptance testing (e.g. ISO 2859, ISO 3951, ...) do not apply.
Any exceptions require the written consent of IDEAL Automotive GmbH. In line with a
focus on continuous improvement of products and processes, the supplier must specify
measurable targets and monitor them (for example, reduce waste; reduce process
variations, improvement of process capabilities, etc.).
IDEAL Automotive GmbH reserves the right to agree specifications for the sub-suppliers
of its suppliers to specify quality responsibility on a product basis.
3.1.4 Environment
The processes required to produce the parts as well as the materials used must comply
with state-of-the-art science and technology and the relevant legal requirements.
The legal limits are merely minimum requirements. Changes in legislation have to be
complied with by the supplier without requiring a special notice by IDEAL Automotive
GmbH.
The same – a written notice and complete documentation – applies to the supply of
materials and parts which release hazardous substances under specific conditions as well
as substances that are difficult to dispose of.
The EC Directive includes a ban on cadmium and restricted use of lead, mercury and
chromium (VI) in vehicles (passenger cars and commercial vehicles under 3.5 tonnes) for
cars that are brought to market after 01.07.2003. The final determination is made by the
transposition into national law. This applies to all vehicles that currently exist, the current
range of products and new developments that are brought to market from 07/01/2003.
It should be noted that the requirements not only have to be met for all newly developed
components, but also all components for which a type approval already has been granted
and sampling was performed. Spare parts of vehicles which are not brought to market
after 2/7/2003 are not affected.
You, as our suppliers, are responsible for ensuring that the supplied raw materials and
parts meet the requirements of the EC scrapped cars directives.
To check the quality abilities as well as during quality losses, IDEAL Automotive GmbH
can perform an on-site supplier “System” audit according to ISO/TS16949 or an IDEAL
Automotive GmbH-specific audit or according to VDA, Volume 6 Part 3 "Process" – audit
to be carried out at the supplier's.
The supplier allows IDEAL Automotive GmbH to visit its manufacturing facilities and
access the necessary documentation within the frame of a previously set appointment.
If the customer of IDEAL Automotive GmbH is directly affected in case of failure and
wishes to visit the manufacturing site, the supplier shall permit this inspection in the
presence of IDEAL Automotive GmbH.
The supplier shall also be visited by IDEAL Automotive GmbH in case of repeated
complaints, massive customer annoyance or anticipated production or delivery stop within
24 hours.
The findings of visits and audits shall be treated confidentially and shall not be made
available to any third parties.
For quality matters, the competent IDEAL Automotive GmbH departments provide
support and assistance. The responsibility for the quality of the products, however,
remains with the supplier.
The supplier shall conduct an internal self-audit/process audit every year (the file can be
downloaded via www.ideal-automotive.de) with a product audit to VDA 6.3/VDA 6.5 and
deliver it to IDEAL upon request.
A self-audit according to the formula Q-capability (in the current version) must be carried
out for suppliers delivering for IDEAL products for VW-AG.
With the first order, the supplier receives the IDEAL Automotive GmbH technical
documentation. The supplier must ensure that the order related documentation (e.g.
drawings, CAD data, specifications, testing requirements, etc.), if not available, are
ordered in writing from the respective purchasing department of the IDEAL Automotive
GmbH.
The supplier ensures through its distribution system that all concerned bodies always
have the latest version of the IDEAL Automotive GmbH documentation. Invalid/obsolete
documents are to be destroyed or returned to IDEAL Automotive GmbH.
The supplier examines the manufacturability of the product on the basis of the technical
documentation. By accepting the contract, he confirms feasibility and assumes full
responsibility for the quality of the product. Deviations from the requirements are only
permitted after written approval by IDEAL Automotive GmbH, and thereafter require a
change in the order documentation.
The supplier maintains a system which ensures that the technical documents, information
and other findings provided by IDEAL Automotive GmbH will not be disclosed to any third
parties.
In particular, the planning results are to be documented, where applicable, in the form of
For newly developed parts, the supplier provides a schedule and milestone plan before
the purchase order is placed. This is, after coordination with the IDEAL Automotive
GmbH, a binding part of the contract.
The schedule and milestone plan must include, where applicable, the following data as a
minimum:
The quality discussion is used for both coordination of the defined quality requirements
and the improvement of quality outcomes.
At the discretion of IDEAL Automotive GmbH, quality discussions can be also arranged
for in coordination with the supplier during the development and production of parts.
3.4.4 FMEA
An FMEA system “Product” is to be created for those parts for which the supplier has the
design responsibility. An FMEA system “Process” is to be carried out for all parts.
The FMEA system replaces the traditional Design/Process FMEA, and in particular has to
be developed as an FMEA system, if processed assembled components or finished
products that consist of a series of individual parts are involved.
FMEAs of the suppliers are available to IDEAL Automotive GmbH with prior notice. The
FMEA creation must be based on VDA Volume 4, Part 2 in its current version.
The quality assessment refers to suppliers who are responsible for the design. Review
dates will be set with mutual agreement.
The assessment will be compared with the functional requirements and specifications. If
the results achieved are deviating from these functional requirements and specifications,
the supplier has to develop and implement corrective action.
The supplier carries out process capability studies for all the features that particularly
affect the functionality or safety, or have important quality-determining properties.
The estimated process capability on the basis of pre-production is achieved when the
parameters estimated process capability (Pp> 1.67) and foreseeable process capability
index (Ppk> 1.67) are met. These parameters must be documented and proven by the
supplier during the process of validation.
The process capability of serial production is achieved when the parameters estimated
process capability (Cp> 1.67) and process capability index (Cpk> 1.33) are met. These
parameters are to be documented and proven during serial production with manually
guided control charts or statistical process control (SPC). IDEAL Automotive GmbH is
allowed to access the documentation upon request.
If an order has been placed, the manufacturer must create test plans for incoming goods,
parts manufacturing, assembly, source and material testing. The test plans can be carried
out according to VDI / VDE / DGQ directive 2619.
All important features of the drawings and technical documents and the function of the
parts (if any) have to be incorporated in the test plans.
The test and measuring equipment must be in place before prototype production.
In accordance with the certification agreements concluded with IDEAL Automotive GmbH,
compliance with product specifications must be certified by an approval test certificate
according to DIN EN 10204. This certificate has to be added to every delivery
documentation for a production lot or must be pre-sent by fax.
3.5 Sampling
3.5.1 Definition
Initial samples are parts that have been made entirely with standard serial equipment and
under standard conditions of serial production. The initial sample date will be
communicated to the supplier with the order. The supplier must notify IDEAL Automotive
GmbH about expected deviations from this deadline immediately, otherwise IDEAL
Automotive GmbH reserves the right to bill all the resulting costs to the supplier.
All other samples such as for example prototypes, samples of "pre-production" tools,
samples of serial production tools that are not produced under standard serial conditions
must be clearly marked as such and do not replace the official initial sample.
The initial sample test is carried out with the purpose to release serial production, when all
dimensional, material-relevant and function-based criteria have been met, which – on the
basis of drawings and specifications – have been agreed to between IDEAL Automotive
GmbH and the supplier. If the test results of the manufacturer show that the parts fail to
match drawings and specifications, the manufacturing process must be corrected after
clearance with IDEAL Automotive GmbH and new initial samples have to be presented.
The initial sampling is carried out in consultation with IDEAL Automotive GmbH either
according to VDA 2 or PPAP (QS 9000) with "Submission-Level” 2 (latest edition). In
parallel with the initial test sample case, the material data is to be documented by the
supplier before the initial sampling in the Electronic Material Data System IMDS database
of the VDA. Information hereto is available on the Internet: http://www.mdsystem.com.
As a matter of principle, the measurement report and material test report must include all
specified properties in the drawings (especially in parts’ samples) and all specifications. In
dimensional reporting, the set-up and the basic alignment for complex parts must be
provided. The set-up, clamping sequence, alignment, and the tools used must be properly
documented and should be fine-tuned with IDEAL Automotive GmbH before the initial
sampling.
The supplier agrees to do a part history, so that all suppliers and IDEAL Automotive
GmbH modifications can be tracked consistently with regard to their installation date. This
history has to be made available to the incoming goods inspection department of the
respective plant at each amendment without explicit demand.
Tooling costs are only paid after successful sampling with grade 1 (passed) and complete
IMDS registration.
Master sample
The values given in technical data under "Master sample" for colour, grain, varnishing etc.
are binding.
The master sample is used for the clear definition of surfaces.
All master samples must generally be stored in places that are protected from outside
influences.
Procurement as well as exchange and replacement campaigns shall be carried out
through the IDEAL Automotive GmbH quality management.
Border sample
Tolerances from the above master sample are set and documented with the aid of
"border samples" with the IDEAL Automotive GmbH quality management.
Reference sample
The reference sample is the last part of a production cycle, and it is kept until the next
production cycle starts.
Should the building status of a part / product deviate dimensionally, in colour or surface
from the technical documentation, this deviation has to be released by IDEAL Automotive
GmbH in writing.
When authorization is granted and the production quantity is defined, this design status
has to be documented with a reference sample.
The supplier is obliged to carry out performance tests for all tool-dependent components
under his own responsibility at his place (e.g. 2TP-Acceptance Report, Run at Rate,
process series, etc. (the file can be downloaded via www.ideal-automotive.de)) and the
result has to be delivered to IDEAL together with the first-off sample documents.
IDEAL reserves the right to be present in this performance test at the supplier's or to
check the result there.
To ensure test and measurement capability, the supplier is obliged to monitor its test
equipment regularly and record the results. The review has to be in line with state-of-the-
art science and technology (e.g. VDI, VDE, DGQ 2618, DIN / ISO 10012 Part 1, etc.).
The supplier shall ensure, through systematic quality assurance measures, that all
products meet the requirements of the drawings and specifications.
The selection of the necessary measures depends on the manufacturing conditions and
product requirements.
We reserve the right to perform product inspections and/or acceptance tests by our own
or our customers’ staff at your facilities, if necessary.
By means of preventive maintenance (eg according to VDI 2890), the supplier shall
ensure that the tools, machines and equipment used are always operational and ready for
use.
3.7 Complaints
During production problems or events that could impair quality, delivery date or quantity of
the ordered materials, the supplier shall immediately disclose (orally or in writing) all
problems.
- Safety stock
- Alternative production facilitites
- Alternative source of supply of pre-material
- Contingency plan
3.7.2 Deviations
In case of any deviation from the currently valid drawing status, master sample or border
sample, the supplier must immediately inform IDEAL Automotive GmbH.
He has to inform IDEAL Automotive GmbH in due time and prior to delivery on the nature
and extent of the deviation.
When released, the parts shall be marked on the goods tag with the corresponding
indication with regard to:
- Type of deviation
- Special release, approved, department, name
For incorrectly supplied parts or materials where the fault unarguably lies with the supplier
and which are accepted by the supplier, the supplier is responsible for implementation of
the necessary rectifications, repair, conversion and sorting, and has to cover the costs
including all resulting costs and required special transports.
The time frame for the action is set by IDEAL Automotive GmbH, and a default situation
under the statutory scheme may occur.
If a shipment is returned to the supplier, a new, binding delivery date for perfect goods
shall be determined.
IDEAL Automotive GmbH test reports or complaints are created when complaints occur.
For inquiries about the report / complaint, the test report / complaint number and the
responsible officer have to be necessarily provided.
To issue an audit report approved by the supplier, a flat fee of € 100 is levied. Other costs
(see 3.7.3) shall be collected individually.
We apply the IDEAL intensification process on internal instruction that can be provided on
request.
Considering the quality assurance obligations assumed by the supplier, IDEAL will
check the incoming consignments only for article numbers, quantities, visible transport
damage and obvious defects that can be detected with the customary attention.
Samples will not be retained. We will notify the supplier immediately after detecting a
defect, at the latest within one calendar week. Sections 377, 381(2) of the German
Commercial Code (HGB) are excluded.
In addition, IDEAL Automotive GmbH shall execute quality-related sample test at goods
receipt, depending on the results of the quality assessment tests of both the supplier and
the supplier's products, executed by IDEAL Automotive GmbH at regular intervals.
IDEAL Automotive GmbH continuously assesses the quality of the supplied products. All
incoming shipments are rated based on the VDA publication series "Quality Management
in the Automotive Industry – Volume 2".
The entire delivery rating system is used to monitor and correct the quality performance
of suppliers. The quality of performance is considered as a decisive factor for awarding
new contracts.
This paragraph concerns only parts or materials that are issued by the IDEAL Automotive
GmbH specifications for suppliers (see Section 3.1.3) and explicitly marked as such.
Basis for the implementation of the documentation is the VDA brochure, Volume 1
“Documentation-requiring parts for the automotive manufacturers and their suppliers”.
Parts and their properties are distinctively specified in the IDEAL Automotive GmbH
documents. The documentation obligation lies with the supplier.
The supplier undertakes to file its documentation so that it is possible to fully prove at any
time that specifications were met, and appropriate tests were proven and recorded. The
documentation requirement extends over a period of at least 15 years or customer-
specific duration, and has to be implemented in proper form (e.g. stored in a fireproof
metal cabinet); proper care has to be evidenced, if so required (discharge certificate).
The documents shall be handed out on request without delay to the IDEAL Automotive
GmbH officer and/or the competent authority. This concerns mainly the detection of low
flammability in accordance with MVSS 302.
The supplier has to conduct annually a D-part audit, and deliver it to IDEAL-Automotive
upon request, for components which are marked as D-parts in the supplier specification
and for assy parts (ZSB) which are delivered to the VW Group.
This procedure is clearly described in the supplier specification for the respective
components.
The audit checklist for the D-part audit can be downloaded via www.ideal-automotive.de.
For all parts and features, which do not require documentation, records and regulations
have to be kept for at least five years and submitted on request to IDEAL Automotive
GmbH. In addition, the respective retention periods required by law have to be respected.
The retention periods for documentation-requiring features are covered in VDA Volume 1
Chapter 3.9.1.
The supplier has to appoint internally a product safety representative and his deputy and
communicate the telephone number/e-mail addresses to IDEAL Purchasing Department.
1. Knowledge
1.1 of the product made: of the functional principle, manufacture in detail at his site and
intended use at the customer's
1.2 of the Product Safety Act and the Product Liability Law
1.3 of methods for risk assessment
2. Tasks
2.1 Contribute to, elaborate and set priorities for removing or avoiding defects which
could compromise product safety in the product development phase (prevention of
nonconformities)
2.2 Contribute to or initiate and verify design/process FMEAs regarding safety-relevant
scopes
2.3 Contribute to new start-ups of products in the scope of "lessons learned" for avoiding
nonconformities which would compromise product safety in the fields of
manufacturing, assembly and test processes
2.4 Create "lessons learned" check lists for qualified checks of designs and processes
under aspects which are relevant for product safety
2.5 Independent execution or initiation of regular manufacturing and product checks of
the current series to confirm product safety for use (incl. foreseeable misuse) and
starting and following-up of (immediate) measures in the event of relevant
nonconformities
2.6 Assessment of failure probabilities and frequency of the respective nonconform
product
2.7 In the case of complaint the planned remedy measures, their prompt implementation
and sustained effect shall be verified. The effectiveness of the measures has to be
confirmed in writing by the supplier's product safety representative.
2.8 The communication (incl. voluntary report) runs via the QA component representative
of the customer (QA purchased part organisation or QA product engineering) incl.
communication of all details.
The product safety representative ensures the quality of the information
(unambiguous details on the characteristics of the nonconformity, limitation, failure
probability, etc.) and the confidentiality of the communication.
3. Competences
3.1 The product safety representative reports directly to the management, plant manager
or the head of the quality assurance department.
3.2 Start procedures to remove components from the running series, e.g. in the case of
safety and image relevant complaints (even if they put the use for series delivery at
risk due to safety reasons) incl. resource sovereignty for test rig tests, validation,
etc...
The condition of incoming goods, the packaging and the amount of packaging for
purchased parts and materials are reported by IDEAL Automotive GmbH purchasing
department.
At each packaging unit, a VDA goods tag according to VDA 4902 Version 4 has to be
attached. Only with prior written approval (where applicable), the marking of packaging
units can be reduced to the following minimum information:
Clear instructions for the handling of the goods ("Caution: fragile" or similar) are required.
Auxiliaries and additives (glues, primers, activators, etc.) must have a shelf life marking
and state a recommended storage temperature.
4 Other
IDEAL Automotive GmbH expects punctuality for the goods deliveries as well as
cooperative and flexible responses to short-term requirements.
Unless a longer warranty period has been specifically agreed or is legally valid, the
warranty period for all products supplied to IDEAL Automotive GmbH shall be 24 months
after delivery of parts / materials.
The supplier is aware that its company and the other IDEAL Automotive GmbH suppliers
are in the supply chain of consumer goods. IDEAL Automotive GmbH shall therefore be
entitled to the rights according to Sections 478, 479 of the German Civil Code against the
supplier.
The IDEAL Automotive GmbH resulting related warranty costs shall be borne by the
supplier.
IDEAL Automotive GmbH expects the supplier to familiarize itself about product liability
legislation and its related obligations for it.
IDEAL Automotive GmbH recommends suppliers to cover product liability claims against
them by a respective insurance.
4.3 REACH
We are a downstream user of chemicals according to EC Directive 1907/2006 (REACH).
If and to the extent that the supplier supplies substances that fall under the application
range of REACH-VO, it shall be under obligation to register the substances supplied to us
according to the regulations of REACH-VO; we, in turn, shall be required to provide the
necessary information.
In addition, the supplier shall be under obligation to comply with its notification obligations
according to Section 33 REACH-VO for substances of the candidate list with a
concentration of more than 0.1 mass %. This applies to products as well as packaging.
5. Modification Legend
Paragraph 3.2.1
Paragraph 3.5.3
Paragraph 3.9.
Paragraph 3.9.1
Paragraph 3.9.3