Hotel Computerized Pos

1.
1 Background of the study
Technology nowadays revolves around us and it brings advancement to today’s
society. As we move along in this computerized world. It change man’s life and make
easier and helpful to day-to-day life.
Back in the day hotel reservation are done manually. When a customer or
vacationist calls at the hotel. Receptionist fills up the form using pen and papers.
Afterwards the reservation form will be process then they will manually compile it to
their logbook. Manual reservation is very difficult, time consuming and prone to error
in reservations of guest who stays at the hotel. Especially in searching records and data’s
about the guest. Now in advancement of technology, it improve a lot. in reserving hotels
with a click of a mouse and type of keys. Receptionist will be able to reserve rooms for
customer and check them in and out of the hotel’s system.
The Computerized hotel reservation system will truly help a lot in hotel reservation.
It has the basic needs for a hotel in managing reservations, checking in and out, inputting
additional and also comes with a billing system that will help receptionist check out
guest easily and it will be less inconvenience. Managing records of guest’ information,
room records and sales will be more secure in damage because it will be in the database
of the system rather than papers that can be damage.
COMPUTERIZED HOTEL RESERVATION SYSTEM WITH BILLING SYSTEM 1

1.1 Statement of the Problem
1.1.1 General Problem
 How to develop a Computerized Hotel reservation System with
Billing System that can monitor reservations in the hotel?
1.1.2 Specific Problem
 How to develop a module that will automatically know what are
available and occupied rooms?
 How to develop a module that can reserve a customer with a given
reservation time and cancel it?
 How to develop a module billing system that has a check in/ check
out procedures?
 How to develop a module that will tell the information of rooms?
 How to develop a module that will secure the information of the
transaction & guest?
1.2 Objectives of the study
1.2.1 General objectives
 To develop a Computerized Hotel reservation System with Billing
System that will monitor reservations in the hotel.

1.2.2 Specific Objectives
 To develop an Availability module that will automatically know what are
available and occupied rooms.
 To develop a reservation module that the customer can reserve with a given
reservation time and allow it to cancel reservations.
 To develop a billing module that will generate a billing system and has a
check-in and check-out procedures.
 To develop a module that will tell the information about the rooms.
 To develop a module that will secure the information of transactions &
guest.
1.3 Scope and limitation
In the researchers proposed system it will focus in the design and development of
hotel reservation system that will improve the system in hotels through organized and
faster system.
Scope
 Check in/ Reservation
o This is where the user or receptionist can reserve or
check-in the customer.
 Room details
o This is where the receptionist can see the room
details and price rate of every room.

 Add-ons
o This is where the receptionist can add blankets,
pillow and bed to a customer that’s already check in
the hotel.
 Reservation Option
o This is where the receptionist can cancel the
reservation of customer or add them for them to
check in.
 Check Out
o This is where the receptionist can check-out the
customer who are staying in and for them to pay the
amount to stay at the hotel.
Limitation
 Credit cards and bank cheque are not supported as mode of payment
it will not accept credit card and bank cheque.
 Online reservation in not supported and it is not included in the
system.
 The system can’t edit the name of the customer who have reserve
and checked in.
 The system is not equipped with barcode technology.

1.4 Methodology of the study
RAD (RAPID APPLICATION DEVELOPMENT) MODEL
Rapid Application Development model relies on prototyping and rapid
cycles of iterative development to speed up development and elicit early
feedback from business users. RAD models can be very successful when a
quick delivery of a product is needed for a customer. It is also the best model
to choose when there are going to be changes made to the prototype
throughout the process before the final product is completed.
ANALYSIS & QUICK DESIGN
 The hotel reservation system with billing system is in the phase where
we planned and design. What design of the face should it looked? How
the ideal output of every module will should look like in the final stage
of the system? This is where we research and ask the company what are
the needed of the company and the problems that faces of it.

PROTOTYPE CYCLE
 This is the stage where the system is being developed and being built
while debugging in a short time phase of the project.
TESTING
 This is the stage which we test the system if the objective of the proposal
is being met. Reservation system with billing system if this is being done
and if it is in a user friendly and we are debugging while testing the
system.
DEPLOYMENT
 This is the stage where we deployed the system for the company to use
it which may occur some minor bugs and not perfect design of interface.
1.5 Significance of the study
 HOTELS AND GUEST
It will be easier for them to make reservation for guest and it will not be
difficult for the guest to make reservation which they can easily know what
kind of hotel they are going to stay.
 RESEARCHER
To have ideas about Computerized Hotel reservation system with billing
system that can be used to improve manual system of hotels.

 FUTURE RESEARCHER
To help the researchers in the future study for them to have an idea and
guide about Hotel reservation system with billing system
Chapter 2 Review of Related literatures and studies to be followed
2.1 Review of Related Literature
2.1.1 Local
[1] According to Mary Grace R. Canlas et al. (2012) in their unpublished material entitled “Online
information and Reservation for MB Dream Resort and Function Hall” The application of modern
information technology dominated so far by the use of internet websites and online reservation
systems, gives competitive advantage to other with same establishment. However, the potential
competitive advantage can be transformed into real advantage if only the websites have proper
design. As a result, the researchers conducted research on the facts related to the system that might
be helpful to each development. (https://studymoose.com/)
Hilton Cebu Resort and Spa
[2] This hotel has an online reservation system that checks if the customer has an existing
reservation. The customer has a confirmation code to enter if they have already a reservation in
that hotel. The proponents’ system also has a database which can check if the customer already
has an existing account. And making an account will help the customer to cancel or reschedule
their reservation more easy. (http://www1.hilton.com)

[3]
The Online Hotel Reservation System was developed to replace the manual process of booking for
a hotel room or any other facility of the hotel. The old system does not serve the customer in a
better way; rather it makes customer data vulnerable. The new system keeps proper records of
customers for emergency and security purposes. The hotel’s advertising effort is now accompanied
by a virtual tour created on the system.
Bemile, R. Achampong, A. and Danquah, Emmanuel. (2014) IJISET - International Journal
of Innovative Science, Engineering & Technology, (2014 Nov) Vol. 1 Issue 9,
(www.ijiset.com)
[4] Bituin Abi, (August 2010), 658 Apartelle Online Reservation System. Short term base
lodging is the main reason that a hotel has been established. In the Philippines, wherein
many foreign people go and have a vacation, hotel is always their first destination to have
relaxation after long hours of travel in an airplane. Because of the rapid increase of
foreigners visiting the Philippines for a vacation, a common sight is the establishments ad
sophisticated hotels for competitive advantage.
As the result of the competition between different hotels, various business strategies had
been made to attract customers, such as putting discounts, having beautiful and relaxing
environment and above all having a state of the art computer system and facilities.
The current problem observed is the manual guest list records, the manual reservation of
guests, the manual booking of rooms for the guests which takes a long time to accomplish.

According to the manager in the establishment, because they keep on doing their job
manually, it resulted to a very messy office, lots of papers around the desks and sometimes
important documents disappear. From the information gathered, the proponents came up
with an idea of proposing a system that is relevant to the needs of the establishment, highly
efficient to meet their needs and most of all simple, easy to use system.
The 658 Apartelle Online Reservation Management System is not only a database for guest
list but also an online reservation system, where potential guest can have online reservation
which will automatically be sent to the database of the 658 Apartelle. Based on the
proponent’s observation and interview, they have found many problems such as time
consuming logging of the guest list names to the log book, difficulties in making
reservations and difficulties in retrieving information on their previous guests because of
the papers that are scattered everywhere and misplacing of the guestless records.
As a conclusion, this system is similar to our system in the solution\on that going to provide
to the user. Such as finding a room for a guest, and receive service.
(http://www.studymode.com/essays/658-Apartelle-Online-Reservation-System-
375787.html )
[5] Lagman D, (September 2012), Lan-Based Reservation System for Hacienda Gracia
Resort and Hotel. A resort is a place used for relaxation or recreation, where visitors are
being attracted to take their holiday or vacation. It refers to places, towns or sometimes
commercial establishments operated by a single company. On the other hand, a hotel is
differentiated as an establishment that provides paid lodging on a short-term basis.
Computer programmers are continuously developing a system application to better serve

resort or hotel guests because some hotels and resorts are becoming fully automated while
others are still striving for the similar setting.
The researchers introduce a “LAN-Based Reservation with Billing System for
Hacienda Gracia Resort and Hotel” to improve its reservation and billing system. The
advent of new technology gave rise to easy and hassle-free interaction between and among
humans. This is why most hotel and resorts prefer to employ computerization in their
business.
As a conclusion, their system is a lan-based system so we generate their system a online
system for some to organize and developed system is appeared to be more attractive,
efficient and dynamic ,
(http://www.studymode.com/essays/Lan-Based-Reservation-System-For-Hacienda-
Gracia-1093465.html )
[6] Online Hotel Reservation Software (OHRS) is an easy to use arrangement that enables
agents and guests to reserve rooms directly via the internet once they have confirmed
availability of rooms in accordance with the itinerary.
OHRS is an efficient and brilliant software, yet it is easy and uncomplicated to use. OHRS
grants complete authority and power on hotel or motel room booking over the internet.
This entails that one can accumulate all guest payments; enter own room descriptions,
facilities, rates and allocations into the Reservation System. OHRS also allows to confirm
accommodation in real-time at hotel’s web site and close the sale without more ado.
(http://www.dotcomtechno.com/ohrm.html )

[7] BugHotel Reservation System was designed to simplify the task of online booking. It
provides users a unique, intuitive and easy to use interface that improves the way people
use the web today. Through personalization and rich features, BugHotel Reservation
System enhances the entire Web experience. BugHotel Reservation System offers an online
web based reservation system for hotels, properties, motels and b&bs at affordable prices.
(www.bughotel.com)
[8] Casa Intramuros Reservation System was used by CITHM students as a front desk
operation simulation only. It has 9 modules which consist of reservation, registration,
checking reservation, room orders, billing system, housekeeping, main panel, reports and
user’s module. The system provided hands-on training for the students to explore and know
the step by step procedure in dealing with hotel reservation system. This system is similar
with the system developed by the authors in a way that it provided a hotel reservation and
management system.
[9] Gatesix Hospitality offers online hotel reservation system development services for
lodging industry including Inns, motels and resorts. Gatesix provides its hotel clients with
the highest quality Internet presence as well as a seamless, embedded online reservation
engine that allows for easy navigation for the consumer and greater flexibility for the
hotelier. Their online hotel reservation system, "gRes" was crafted from strategic
knowledge of the hotel business and a passionate commitment to excellence in hospitality
services. (http://www.gatesixhospitality.com/online-hotel-reservation-system.php)
[10] Online hotel reservations are helpful for making last minute travel arrangements
especially in Philippines where it has many tourist spots that foreigners like. Hotels may

drop the price of a room if some rooms are still available. Large hotel chains typically have
direct connections to the airline national distribution systems. These in turn provide hotel
information directly to the hundreds of thousands of travel agents that align themselves
with one of these systems. Individual hotels and small hotel chains often cannot afford the
expense of these direct connections and turn to other companies to provide the connections.
[11] According to Bituin Abi, (August 2010), 658 Apartelle online reservation system.
Short term base lodging is the main reason that a hotel has been established. In the
Philippines, wherein many foreign people go and have a vacation, hotel is always their first
destination to have relaxation after long hours of travel in an airplane. Because of the rapid
increase of foreigners visiting the Philippines for a vacation, a common sight is the
establishments ad sophisticated hotels for competitive advantage. As the result of the
competition between different hotels, various business strategies had been made to attract
customers, such as putting discounts, having beautiful and relaxing environment and above
all having a state of the art computer system and facilities. The current problem observed
is the manual guest list records, the manual reservation of guests, the manual booking of
rooms for the guests which takes a long time to accomplish.
[12] According to Robert M. Liberado and Mark Anthony J. Tongco in their study about
monitory system, they started: “The new millennium ushers in a new era of computer
technology where every possible human labor can be made easier, faster and accurate. We
should in turn put this technology for our advantages”.
[13] When it comes to choosing which companies to use to book hotels online you should
find a company that specializes in the hotel market for the country you are planning to visit.

It is really that simple. Normally we would book our hotels using the services of the biggest
and most well-known Internet travel agencies such as Travelocity or Priceline. The main
reason why local based hotel reservation agencies are able to get the best deals is because
they have a much better understanding about the region they represent and have a closer
partnership with the hotels they are partnered with. Hotels realize that these agencies have
a greater potential of getting their properties known. Even though you may not have heard
of any of these companies before they are certainly well known throughout the regions they
are based in. Booking a hotel online is simple and easy these days. Remember to think local
and book local. It’s one of the best ways of landing yourself the best hotel deals.
[14] Villa Silvina Resort uses the traditional way in providing quality service and catering
to the needs of their customers. Villa Silvina Resort also focuses on keeping track of
records, generating billing reports and inventory reports. Villa Silvina Resort uses a manual
billing and reservation system and theyexperienced difficulties in monitoring the
reservations and billing, specifically inorganizing the reservations and accuracy in the
computation of the total bills. Using a manual system is prone to errors because of
inconsistency of data, misplaced data and redundancy of records. The proponents cited
some similarities in the use of manual process in their transaction which could be used as
reference. The system makes the operation faster.
[15] Lan-Based Hotel Reservation System for Hacienda Gracia Resort and Hotel. A resort
is a place used for relaxation or recreation, where visitors are being attracted to take their
holiday or vacation. It refers to places, towns or sometimes commercial
establishments operated by a single company. On the other hand, a hotel is differentiated

as an establishment that provides paid lodging on a short-term basis. Computer
programmers are continuously developing a system application to better serve resort or
hotel guests because some hotels and resorts are becoming fully automated while others
are still striving for the similar setting.
Hacienda Gracia Resort and Hotel” to improve its hotel reservation and billing
system. The advent of new technology gave rise to easy and hassle-free
interaction between and among humans. This is why most hotel and resorts prefer to
employ computerization in their business.
As a conclusion, their system is a lan-based system so we generate their system an
online system for some to organize and developed system is appeared to be more
attractive, efficient and dynamic.
2.1.2 Foreign
[1] Fernandez, E, & Yuan, X, (1999). An analysis Pattern for Reservation and Use
of Reusable Entities. An analysis pattern for reservation and used of reusable Entities is an article
that focuses on the pattern for making a reservation for hotel. This article is written by Fernandez
and Yuan. First it goes through the problem then solution, requirements and consequences. The
article is supported with some diagrams that make the understanding more clear.
The problem occurs when the user’s needs to reserve a hotel room or vehicle for that the system
needs a table for hotel rooms and vehicle. In order to avoid duplicated reservation for same room

or vehicle the system needs a table for available rooms and vehicle. Also, the user may needs to
review the reservation so the system has a table for reservation.
In the solution part the article first discussed the used case for requirements. The first use case is
making reservation, in this case the user make research for available demand by using date. When
the demand which is room or vehicle is available the user can do reservation. The second use case
is use a reserved entity. In this case when the usage of reservation is done, the room or vehicle is
recorded as available again. The third use case is modifying the reservation. The fourth use case is
cancelling the reservation.
This system can be used for other reservation like seats for flight. Also, this system can record the
history of reservation. This system is similar to our system in making reservation and history but
differs in environment. This system is an online system and the guests is the one who is responsible
reservation while our system local system and the reception is one who is responsible of
reservation.
This system is retrieved from
(http://hillside.net/plop/plop99/proceedings/Fernandez2/reservAnalysisPattern3.PDF )
[2] Lauesen, S, (2003), Task Description as Functional Requirements, I E E E C o
m p u t e r S o c i e t y. The author wrote a paper to describe the functional requirement for hotels
and the hospitals, theses functional requirements indicate what the system shall do, data
requirements indicate what it shall store and quality requirements indicate what it shall store, and
quality requirements how quickly or how easily it shall perform this article focuses on functional

requirements, which usually described a system’s input, output, and the relationship between the
two.
The article has three unified Modeling Language use case diagram between the receptionist and
the hotel system. The first UML diagram helps us to understand the functional requirements a hotel
management system.
Also the article include figures, each figure describe subtasks. The first figure is a task description
for a hotel’s reception work area. The second figure is a tasks and support description of hotel
check – in. the last figure describe high-level tasks for innovation and business process redesign.
This system is similar to our system in the solution\on that going to provide to the user. Such as
finding a room for a guest, and receive service.
[3] XOTELS Hotel Reservation System
XOTELS innovative online hotel reservation system is very user-friendly, and will make it
extremely easy to manage your pricing and distribution strategy on a daily basis.
It is based on next-generation retail ecommerce and distribution technology, making it one of the
most advanced hotel reservations software available in the market. Its features are designed to
optimize revenue across all distribution channels. Built to handle chains and independents, grants
you the tools to efficiently manage rates and inventory.
Connect to all of the distribution channels with the highest level of available communication
interfaces. Numerous internal systems can be streamlined in our hotel reservation systems such as
IBE, CRM and PMS. (https://www.xotels.com/en/hotel-reservation-system )
[4] Tools and technology used in online hotel reservation system

According to Tim Berners-Lee (1998), HTML which stands for Hypertext Markup Language is
the predominant markup language for web pages, a building block of web pages. A web browser
reads HTML documents and compose them into visual or audio web pages (lamp.cse.fau.edu).
The browser does not display the HTML tags but uses the tags to interpret the content of the page
(www.w3schools.com)
Web browsers can also refer to Cascading Style Sheets (CSS) to define the appearance and layout
of text and other materials (Taylor, 2013). The W3C, maintainer of both HTML and the CSS
standards, encourages the use of CSS over explicitly presentational HTML markup (Debolt, 2007)
JavaScript is an implementation of the ECMA Script language standard and is primarily used in
the form of client-side JavaScript, implemented as part of a web browser in order to enhance user
interfaces and dynamic websites (McFarland, 2008). This enables programmatic access to
computational objects within a host environment.
PHP is a general-purpose scripting language originally designed for web development to produce
dynamic web pages. For this purpose, PHP code is embedded into the HTML source document
and interpreted by a web server with a PHP processor module, which generates the web page
document (Pan, Chen, and Nguyen, 2012).
SQL is a computer language designed for the management and retrieval of data in a database
management system often referred to as Structured Query Language, designed for managing data
in RDMS and originally based on relational algebra and calculus (Ghosh, 2010)
Notepad is a common text-only (plain text) editor. The resulting files typically saved with the .txt
extension have no format tags or styles, making the program suitable for editing system files that

are to be used in a DOS or HTML environment (533507.weebly.com). Notepad supports both left-
to-right and right-to-left based languages (Afriyie, 2012).
[5] Hotel reservation systems
A hotel reservation system, commonly known as a central reservation system (CRS) is a
computerized system that stores and distributes information of a hotel, resort or other lodging
facilities (www.mindspeakit.com). A CRS offers assistance to hoteliers to manage all of their
online marketing and sales where they can upload their rates and service availabilities to be seen
by sales channels (www.mindspeakit.com). The list of main modules that are present in a CRS are:
Content, Information stored on a CRS and Reporting.
Content consists of Reservations, Profiles, Groups and Blocks, Rate and Inventory Control,
Administration, Global Distribution Interface, Web-based Interface. Information commonly stored
in a CRS consists of Room Types, Rate plans architecture, Room rates and conditions (guarantee,
deposit, customized cancellation rules, minimum length of stay, maximum length of stay, closed
to arrival, arrival not allowed, departure not allowed, …), Room inventories, Generic hotel
information (address, phone number, fax number), Reservation information. The CRS Reporting
module provides a number of standard reports. System reports may be generated automatically
and may be run daily, weekly, monthly, yearly. It includes Expected Arrivals, Reservation,
Property Forecast, Total Booking Activity, Stay Activity, Monthly Booking Activity, Daily
Booking Activity and Property Detail. ( www.mindspeakit.com )
[6] Reservation System for Shangri-La Hotel, Singapore

Shangri-La Sentosa Resort in Singapore is one of the hotel chains for Shangri-La Corporation. Its
official website consists of many useful functions and is purposed at providing the hotel’s
information as well as an online reservation system. Visitors can get the hotel information such as
hotel location, room rates, promotions, room description, photo gallery and other hotel facilities
from their website. It has a virtual tour of the hotel. The places available in virtual tour are lobby,
rooms, function rooms, recreation, restaurant and bars. The hotel’s menu bar is on the left hand
side of the page. Each visitor has to install a Java app before he/she can view the virtual tour
application anyway. For businessperson usage, the website provides a function, which is called
meeting planner to assist them to plan their meetings. To reserve a room, there is a form for guests
to fill in their reservation details. In addition to room reservation, guests may fill in another form
to make special requests for their reservation.
The structure of this website is well organized and easy to navigate through. Visitors may get a lot
of information from this website. The content of the website is normally up-to-date. These are
important to apply in developing such a system, as information is crucial for potential guests. The
system must make sure that potential guests get the correct information, such as room rates and
hotel location. (www.shangri-la.com/singapore/shangrila )
[7] Reservation system for Hotel Swiss-Garden Kuala Lumpur, Malaysia
Hotel Swiss garden is a well edified hotel located in Kuala Lumpur. Its website consists of several
functions and aims at providing customers accurate information about the hotel as well as their
online reservation system. Visitors can get hotel information such as location of hotel, room rates,
room description and hotel facilities. The reservation process requires guests to fill their details
on a reservation form. Reservation is guaranteed by giving credit card details or by cash deposit.

The layout of their online system is clear and user-friendly. Guests can browse through to get
information easily. This online system shows a picture of the hotel room. Guests are not able to
view the whole picture of the room they are going to reserve but a picture is worth thousand words.
Instead of using words to explain the room condition, it is more suitable for guests to have a virtual
tour of the room they are going to stay in. This can increase customer satisfaction. The online
system of Swiss-Garden is fully organized by its developer. The disadvantage of their online
system is that there is no telephone/mobile phone number to enable customers reach them; they
have only provided the physical address. ( www.swissgarden.net )
[8]
The Online Hotel Reservation System was developed to replace the manual process of booking for
a hotel room or any other facility of the hotel. The old system does not serve the customer in a
better way; rather it makes customer data vulnerable. The new system keeps proper records of
customers for emergency and security purposes. The hotel’s advertising effort is now accompanied
by a virtual tour created on the system.
Bemile, R. Achampong, A. and Danquah, Emmanuel. (2014) IJISET - International Journal
of Innovative Science, Engineering & Technology, (2014 Nov) Vol. 1 Issue 9,
www.ijiset.com
[9] Bituin Abi, (August 2010), 658 Apartelle Online Reservation System. Short term base
lodging is the main reason that a hotel has been established. In the Philippines, wherein
many foreign people go and have a vacation, hotel is always their first destination to have

relaxation after long hours of travel in an airplane. Because of the rapid increase of
foreigners visiting the Philippines for a vacation, a common sight is the establishments ad
sophisticated hotels for competitive advantage.
As the result of the competition between different hotels, various business strategies had
been made to attract customers, such as putting discounts, having beautiful and relaxing
environment and above all having a state of the art computer system and facilities.
The current problem observed is the manual guest list records, the manual reservation of
guests, the manual booking of rooms for the guests which takes a long time to accomplish.
According to the manager in the establishment, because they keep on doing their job
manually, it resulted to a very messy office, lots of papers around the desks and sometimes
important documents disappear. From the information gathered, the proponents came up
with an idea of proposing a system that is relevant to the needs of the establishment, highly
efficient to meet their needs and most of all simple, easy to use system.
The 658 Apartelle Online Reservation Management System is not only a database for guest
list but also an online reservation system, where potential guest can have online reservation
which will automatically be sent to the database of the 658 Apartelle. Based on the
proponent’s observation and interview, they have found many problems such as time
consuming logging of the guest list names to the log book, difficulties in making
reservations and difficulties in retrieving information on their previous guests because of
the papers that are scattered everywhere and misplacing of the guestless records.

As a conclusion, this system is similar to our system in the solution\on that going to provide
to the user. Such as finding a room for a guest, and receive service.
(http://www.studymode.com/essays/658-Apartelle-Online-Reservation-System-
375787.html )
[10] Lagman D, (September 2012), Lan-Based Reservation System for Hacienda Gracia
Resort and Hotel. A resort is a place used for relaxation or recreation, where visitors are
being attracted to take their holiday or vacation. It refers to places, towns or sometimes
commercial establishments operated by a single company. On the other hand, a hotel is
differentiated as an establishment that provides paid lodging on a short-term basis.
Computer programmers are continuously developing a system application to better serve
resort or hotel guests because some hotels and resorts are becoming fully automated while
others are still striving for the similar setting.
Hacienda Gracia Resort and Hotel” to improve its reservation and billing system. The
advent of new technology gave rise to easy and hassle-free interaction between and among
humans. This is why most hotel and resorts prefer to employ computerization in their
business.
As a conclusion, their system is a lan-based system so we generate their system a online
system for some to organize and developed system is appeared to be more attractive,
efficient and dynamic ,

(http://www.studymode.com/essays/Lan-Based-Reservation-System-For-Hacienda-
Gracia-1093465.html )
[11] According to the system has a feedback page that is redirected to a new browser where
users will give their reason for commenting, their comment, rating about the website and
their email address to be able to send the feedback. This system enables users to make
direct hotel reservations free of charge. The proposed system is similar to Starwood Hotels
because it will also contain a feedback page where users can comment about the overall
performance of the system that will also help the proponents to further improve the system
until the customer’s requirements are satisfied.
[12] Operates a global electronic hotel reservation system for business and private travelers
based on a database of more than 250,000 hotels in all price categories in
Germany, Europe and the rest of the world. This system enables users to make direct
reservations free of charge, with immediate confirmation and at continually-updated
special HRS prices. The room prices quoted for selected hotels are guaranteed for the
reservation in question. HRS is similar to the proponent’s system that also have database
that contains all the necessary information about the hotel. The database of the system will
give the company the security that whatever may happen to the hardcopy of all their
transactions, they have a back-up stored in the system’s database.
[13] The article has three unified Modeling Language use case diagram between the
receptionist and the hotel system. The first UML diagram helps us to understand the
functional requirements a hotel management system. Also, the article includes figures, each
figure describes subtasks. The first figure is a task description for a hotel’s reception work

area. The second figure is a tasks and support description of hotel check – in. the last figure
describes high-level tasks for innovation and business process redesign. This system is
similar to our hotel system in the solution on that going to provide to the user. Such as
finding a room for a guest, and receive service. This system is retrieved from.
[14] Higgins (1976) defines ccompute-based information systems as structured systems
that rely on computer hardware and software technology to collect, process, and store and
distribute in formation. Iinformation systems are employed to support decision making and
control in an organization. Iinformation systems can also be used to analyze problems,
visualize complex subjects, and create new products. Iput, processing and output are
the three activities in an information system that produces the information an organization
needs.
[15] Bacara Resort and Spa has a website that is truly captivating. With its design,
interfaces, simplicity, easy-to-browse and 24-hour website, the clients will be captivated.
The online reservation system of Bacara encompasses registration for a clients’ account,
calendar to verify the availability of rooms, instant confirmation online and modification
or cancellation of reservation at any time. They also have a virtual tour that takes the
customers and clients around the whole resort. The proponents found many similarities in
Bacara Resort & Spa website and system with the proposed system. The design of the
website, the virtual tour, the calendar that checks the availability of rooms, the modification
and cancellation of reservation sand the 24-hour accommodation covers this comparison.

2.2 Review of Related Studies
2.2.1 Local
[1] UML Hotel Reservation system
According to Description with UML for a Hotel Reservation System. Retrieved from. Developed
a hotel management system that can be used online. This system allows the guests to do
their booking online by them self. Some of tasks that the system can do are providing a query for
arriving date and the length of staying, providing the number of On rooms, view all available
rooms and provides the user the ability to choose one or more of them, recording kind of
guests and how many going to be in the single room, providing the cost of booking, asking the
users if they want additional service; such as, diner or breakfast, storing the guests details; like,
name, address and telephone, asking the user for confirmation, final confirmation views with the
detail of booking and the guests can review or cancel the booking. [UML2016]
[2] Catalogue Horse21. (20l3),
An online hotel Catalogue in Philippine. The Microtel Inn & Suites by Wyndham Manila/At Mall
of Asia is strategically situated near SMX Convention Center, SM Mall of Asia and Ninoy Aquino
International Airport. It is near major business districts and tourist destinations. It is easily
accessible by private and public transport. The hotel has a restaurant serving international cuisine
and function room for 200 persons. The swimming pool located at the roof deck will be operational
soon. Free WIFI in Lobby, Restaurant Only. Php 100/hour for in-room internet use. Free buffet
breakfast in all rooms. Hotel does not offer room only rate.

Microtel by Wyndham® stands out from other properties because of the system-wide design of its
buildings and furnishings that stress function, comfort, and convenience, while at the same time
meeting international quality standards.
The online system did not provide an instant booking system. Guests will have to wait for
confirmation within 24 hours after their booking. To enhance the current system, system is
developed to enables guest have availability checks and instant confirmation of the booking. The
purpose of this feature is to save valuable time and to cut cost, as it will eliminate email exchanges
between guests and reservation department. Valuable reservations staff time is saved because
reservation requests will no longer have to be processed.
As conclusion, system will be developed to have an instant booking for the room and meals. There
is a ‘back office’ for them to control the content of the portal. This is to help hotel in better
management of their reservation. ( www.catalogue.horse21.com )
[3] OTA Hotel management software
Designed for the e-Bridge OTA Hotel module, this OTA Hotel management software is created
for SME Hotels to provide reservation, booking and room management. OTA Hotel Management
is a simple to use and configure system that will help with the day to day operations and scheduling.
Because of e-bridge cloud it will have more real time online booking engine, supports wide range
of payment gateways, manage package rates, advance reporting tools, direct booking into
inventory and secure transactions. Hotel’s availabilty can be seen in calendar page, administer the
rates real time and rate items can be customizable and the profile of customers which is added
feature to know more about the customers. ( https://sourceforge.net/projects/otahotel/files/ )

[4] An Online Reservation with Billing System for Puerto Real Resort
The information system provides graphical and textual information about the resort. This
includes location, prices and other information regarding the resort and what it can prefer. It is
created with a user friendly environment because the proponents are aware that not all persons
who will view the website are advanced users. The reservation with billing system included in the
proposed system is very competent. Through this, customers can make a reservation by just
accessing the website. Thus, this can be helpful to the customers in terms of cost and time. Cost
and time, because they do not have to go personally or call to the company to ask for reservation.
This feature will not just favorable to the customers but to the company too. Having an online
reservation system will make an edge over the companies.
The Online Reservation with Billing System for Puerto Real Resort is similar to the
proponents’ system because the Altaroca Mountain Resort and Convention Center’s website also
provides the graphical and textual information about the resort. The information also includes the
location, prices, weddings and functions, facilities and services and other information that the
resort can offer. The proponents will also make a user-friendly system that is more convenient to
the clients to book reservations and make transactions in terms of cost and time. Similar to the
study the proponents system’s will not just be favorable to the clients but to the company too.
(Pantaleon, C.D., 2011)
[5] Online Reservation with Billing System for Villa Silvina Resort
The “Online Reservation with Billing System for Villa Silvina Resort” done by B. Zapanta,
Belardo, Flores and Sobrevilla is a system that is mostly focused on making reservations for the
resort and the rooms in their resort. The system is also capable of displaying the billing statement

of a particular customer and can also produce receipts of the transaction. It is also capable of
generating management reports on a daily or monthly basis.
The proponent’s system will generate reports similar to Online Reservation with Billing System
for Villa Silvina Resort. The website created by the proponents has the features of the resort, and
the system can track all the amenities available for the customers.
(Zapanta, B., Belardo, R., Flores, F., Sobrevilla, G., 2009)
[6] Online Billing and Reservation System of Viewfort Terrace Viewhill Resort Carmona,
Cavite
Online Billing and Reservation System of Viewfort Terrace Viewhill Resort Carmona,
Cavite has similarities to the study of the proponents because of the following problems. In terms
of the problems data inconsistency which make it more difficult to know what is the exact date
of reservation made by the client, data redundancy which duplicates the reservation information,
poor data security meaning the data is not safe from alteration and deletion. The study will help
the proponents in solving these problems through the proponents’ proposed system.
(Constante, K., Estollose, E., San Jose, A., 2011)
[7] Online Billing and Reservation System of Adams Beach Resort
The Online Billing and reservation System of Adams Beach Resort was developed in order for the
company to have a systematized form of operation and transaction in addition to a trouble-free
work for the officers-in-charge. The system has a user-friendly environment and includes
reservation packages, services and procedures.

The similarities of Online Billing and Reservation System of Adams Beach Resort to the study of
the proponents is that it also aims to have a systemized form of operation and transaction for the
clients and to help the manager to have a trouble-free work. The proponents’ system also have a
user-friendly environment/website where the clients can also see the different rates, amenities and
reservation packages offered by the resort. (J.A. Legaspi, M. Lamson, P.V. Gazme, 2011)
[8] Online Billing and Reservation System for Royal Palm Paradise Resort
The system contains two pages which are Administrator page and Customer page. The
administrator page has the authority to access the whole system and will be able to update all the
records of the customer for reservations made through phone call or walk-in customers, change
the status of the reservation of the customers, update the list of the facilities available in the resort.
Computation of bills of reservation and add-ons, and generating of reports are also under the
Administrator page.
The proponent’s system also contains two pages similar to the Online Billing and Reservation
System of Royal Palm Paradise Resort, wherein Administrator page will manage all the transaction
made by the customer/user. In Administrator page can all so see reports, update all records and the
list of the facilities in the resort. (C.L. Adap, J.R. San Juan, P.B. Sillio, 2013)
[9] Online Hotel reservation and billing system of Raffles Makati
The system consist of 5 steps of reservation process that reserve hotel room from checking room
availability where the customer will input date of arrival and number of nights stay at the hotel,
how many will stay and rate type to seek what room are available for customer. 2nd step is select
room where the customer will choose what room they want in this process the customer can see

room description and rates of room the 3rd process is enhance where additional fees can be picked
and this process can be skipped it depends in the customer here they can add spa therapy, transfer
from airport to hotel and champagne all of this has additional fees to be added. 4 th process is
complete details where the customer will login to retrieve old profile to speed up process or
manually input their personal information, credit card information, mailing address, personal stay
preference and lastly reservation details can be seen for customer’s convenience to see how much
they will pay and last step is confirmation where the system will confirm the reservation if it will
be accepted. ( https://www.raffles.com )
[10] Furnace Creek Inn and Ranch Resort Online Reservation System
The online reservation system of the Furnace Creek Inn and Ranch Resort features
great process of reservation with reservation policies on modification cancellation of reservation,
inquiry and checking of the available facilities. The search feature of the system helps the user to
find the Inn and Ranch Resort near their place if possible.
Due to the amount of Inn and Ranch in other places for easy access for the customers and
for faster transactions of reservation, they formulated an online system for this particular problem.
The difficulty of manual reservation process and inexistence of database urged them to improve
the system used in their Inn and Resort. ( http://www.furnacecreekresort.com )
[11] hotelh20 – Hotel H20 Hotel Management System
Hotel H20 Hotel Management System Set inside the Manila Ocean Park complex, this chic hotel
with a glass facade is 7 minutes' walk from Rizal Park. With floor-to-ceiling windows and views
of the Park or Manila Bay, the elegant rooms feature free Wi-Fi, flat-screen TVs, and tea and

coffeemakers. Upgraded rooms add life-sized aquariums; some have sofa beds. Bay-view or
aquarium-themed club rooms offer whirlpool tubs and club lounge access. Suites add living
rooms and free-standing tubs. Room service is offered and children age 12 and under stay at no
charge. Breakfast and parking are complimentary. There's a relaxed restaurant and bar, an eco-spa,
a gym and an outdoor pool. [HH202017]
[12] The bay leaf – The Bay Leaf Hotel Management System
The Bay Leaf Hotel Management System is a first-rate boutique hotel in Manila, Philippines that
promises contemporary luxuries and conveniences. Set within the walls of the oldest district and
historic core of Manila, this iconic landmark in the metro offers a high-class city abode for any
traveler. It presents 57 guestrooms with five-star beddings that blend style and comfort to
encourage relaxation. Each one has plush beds, a 32-inch LCD TV, Wi-Fi Internet, and
spacious bath with rain shower. The hotel also affords ace facilities for leisure and business. This
includes a ballroom, 5 meeting rooms, and 4 dining venues. The expedient address of this hotel
will also make a loyal patron out of you. It is a short distance away from significant tourist
attractions and entertainment centers. All these made The Bay leaf worthy of TripAdvisor’s
Traveler’s Choice Award. [TBLF2018]
[13] Manila Hotel - Manila Hotel Management System
Manila Hotel Management System Manila Hotel is a beautiful 5-star hotel in Manila less than half
a kilometer from iconic Intramuros and half a kilometer from Manila Cathedral. The hotel provides
free Wi-Fi access and facilities like in-house dining options, a business center and an outdoor
swimming pool. [MH1912]

[14] Manila Grand Opera Hotel – Manila Grand Opera Manila Hotel Management System
Manila Grand Opera Hotel Management System in Manila, Philippines offers a colorful history
beyond the qualities it is best known for. People know this hotel for its convenient location, quality
accommodations, and affordable rates, making it an ideal place for a remarkable business and
pleasure travel. We boast elegant and intricately detailed rooms equipped with modern amenities.
The hotel has additional facilities for dining and entertainment including with two restaurants, a
coffee shop, and many more. [MGPH2016]
[15] Solaire Resort – Solaire Resort Manila Management System
Solaire Manila Hotel Management System is the first integrated destination resort on an 8.3-
hectare site in Manila’s Entertainment City. Solaire boasts 800 luxurious resort-style
accommodations in two distinctive towers, extensive dining options, impressive gaming facilities
and state-of the art lyric theatre that has changed the way people view resort casinos in Manila.
Solaire offers unique experience of comfort, elegance and luxury, all underlined by the staff’s
unparalleled warm Filipino hospitality. [SRM2016]
2.2.2 Foreign
[1] According to the system has a feedback page that is redirected to a new browser where users
will give their reason for commenting, their comment, rating about the website and their email
address to be able to send the feedback. This system enables users to make direct hotel reservations
free of charge. The proposed system is similar to Starwood Hotels because it will also contain a
feedback page where users can comment about the overall performance of the system that will also

help the proponents to further improve the system until the customer’s requirements are satisfied.
[SH2016]
[2] According to hotel reservations are becoming a very popular method for booking hotel rooms.
Travelers can book rooms from home by using online security to protect their privacy and financial
information and by using several travel agents to compare prices and facilities at different hotels.
People can book directly on an individual hotel’s website. An increasing number of hotels are
building their own websites to allow them to market their hotels directly to consumers. Non-
franchise chain hotels require a “booking engine” application to be attached to their website to
permit people to book rooms in real time. One advantage of booking with the hotel directly is the
use of the hotel’s full cancellation policy as well as not needing a deposit in most situations.
[H2016]
[3] According to Hotels should plan for strategic significance for the convenience of the employees
and for faster transaction. Automated reservation systems provide hotels with the most advanced
way of dealing all the reservations and other transactions related to their business. It must also
reduce time consumption and therefore cut off the hassle for the personnel in charge and also for
the guests. When all of these factors will be attained by a certain hotel, it will gain popularity,
greatly boost sales, and stand out with the other competing hotels. For the hotel to attain these
successes and solve the common problems, a modern hotel management system should be used
and at the same time take advantage of the internet to make online reservation systems. [H2016]
[4] According to Operates a global electronic hotel reservation system for business and private
travelers based on a database of more than 250,000 hotels in all price categories in Germany,
Europe and the rest of the world. This system enables users to make direct reservations free of

charge, with immediate confirmation and at continually-updated special HRS prices. The room
prices quoted for selected hotels are guaranteed for the reservation in question. HRS is similar to
the proponent’s system that also have database that contains all the necessary information about
the hotel. The database of the system will give the company the security that whatever may happen
to the hardcopy of all their transactions, they have a back-up stored in the system’s database.
[HRS2016]
[5] Online system of Starwood Hotels
The system has a feedback page that is redirected to a new browser where users
will give their reason for commenting, their comment, rating, about the website and their email
address to be able to send the feedback.
The proponent’s proposed system has also feedback page. The proponent know that feedback page
is a big help for the resort and for customer. To know all the suggestions and opinion of the
customers so that the resort can improve the services they give to the customers. (
http://www.starwoodhotels.com )
[6] Club Noosa Timeshare Resort
The Club Noosa Timeshare resort features the screenshots of the resort as the banner. It
has a Location button for the guide to the new comers. There is a Facilities link where the rooms
are well explained and arranged from the highest rate to lowest rate. In the Contact and Booking
Section the customer can contact the management for their needs. It has a Login System for
members only. ( http://www.clubnoosa.com.au )

[7] online hotel reservation with billing system for Altaroca Mountain Resort and Convention
Center
Altaroca Mountain Resort and Convention Center’s website also provides the screenshots of the
resort as a banner, it also has a gallery which the clients can see the different type of rooms,
function rooms and other services that the resort can offer. Altaroca Mountain Resort and
Convention Center’s website also has a Location link where the directions of the resort is
displayed. There is also a Facilities link where the rooms, viewing decks, treehouses, huts, lanais,
pools, bar and café, recreational activities and function rooms are well explained. (
http://www.altarocamountainresort.com )
[8] Central Reservation System for Hotels – CRS
Xotels innovative Hotel CRS is based on next-generation distribution technology, and is one of
the most innovative central reservation system for hotels on the market. It is the most innovative
and best of breed in hotel central reservation systems in the hotel industry, you must take a look at
the Xotels Hotel CRS. It has a wide range of functionality and modules to distribute your hotel
over a multitude of channels including your hotel website, GDS and IDS and give you precise KPI
data including reputation score and competitor rate shops. The system's dashboard has been
developed to work on desktop, tablet and mobile, giving you a responsive back-end control panel.
It has a capability of Customizable CRS Admin, Responsive UI Design, Marketing & Social
Media, Connectivity, Interfaces, Property Set-Up & Management, and Business Intelligence. (
https://www.xotels.com/en/hotel-reservation-system/crs )
[9] Hotel Website Booking Engine – XOTELS

Xotels´ Hotel Booking Engine is an efficient, high conversion, customizable booking engine. It is
capable of handling superbly all your rates and packages and can even offer dynamic packaging
to enable your guests not just to book a room but also add flights or events in one single action.
The system have been offering high performing bookings engines since over 10 years and our
booking engine is the most efficient and flexible out in the market today. The conversion rate is
impressive and yields unprecedented revenues especially since it combines easy upselling
functionalities and dynamic packaging in a one stop solution for your guests. It has a capability of
Customizable Interface Design, Responsive Design, Dynamic packaging, Customizable Special
Offers Page, Restricted Access to non-public rates and packages, Efficient Upselling options,
Persuasive messaging, Master Room type and Rate plan, Includes a specific Social Media Booking
Engine. ( https://www.xotels.com/en/hotel-booking-engine )
[10] eZee Reservation - Online Booking Engine & Channel Manager
A Powerful, Flexible & Easy to Use Online Booking Engine, eZee hotel booking engine offers
your guests a quick and smooth reservation experience requiring minimum efforts while using
their PC, smart phones or tablets. Generate higher revenues by allowing your guests to avail special
offers, promo codes and ability to do group bookings. Yield Management, Determine most
profitable selling rate, combining various factors such as occupancy rate, date etc. through yield
management and increase profit. Affiliate Tracking, This advantageous feature available in the
booking system helps you organize and supervise all affiliated programs and increase sales through
them. SMS on Booking, Further boosting guest relations, eZee booking system allows you to
immediately send an SMS notification to guest upon booking confirmation. (
http://www.ezeereservation.com/booking-engine.php )

[11] Wix hotel reservation system
Everything You Need to Manage Your Property Online. Stunning websites, easy drag and drop,
direct on-site bookings, channel management, online payments, instant invoicing and more. Easily
keep track online, manage reservation and see availability at a glance and add more manuall, Set
different rates like seasonal so your prices match demand, Offer multilingual options for
reservations so every guest can book easily. Your guests will automatically get a friendly email as
soon as they book a room. Give a seamless booking experience directly on your website - from
desktop or mobile. ( https://www.wix.com/hotels/website )
[12] Qloapps - Hotel Booking Engine
Qlo booking system allow hotel owners to manage their online & ondesk bookings by launching
a Hotel Booking Website. Owner can synchronize their rooms, rates and availability on single
platform. It is a simple, elegant and astonishing booking system that help end users to book
multiple rooms from multiple hotels in single cart.
Features: Launch Hotel Booking System, Manage Offline Booking, Partial Payment Booking,
Integrated Payment Gateway, Multirooms/hotels in Single Order, Manage Refund Rules, Order
Cancellation, Location Wise Search with help of google maps, Discount/Offers and tax
management, Rooms Reallocation, User Friendly Booking, Inventory Rules and Pricing Rules and
Multi Language and Currencies. ( https://qloapps.com/ )
[13] Furnace Creek Inn and Ranch Resort Online Reservation System
The online reservation system of the Furnace Creek Inn and Ranch Resort features great process
of reservation with reservation policies on modification cancellation of reservation, inquiry and

checking of the available facilities. The search feature of the system helps the user to find the Inn
and Ranch Resort near their place if possible.
Due to the amount of Inn and Ranch in other places for easy access for the customers and for faster
transactions of reservation, they formulated an online system for this particular problem. The
difficulty of manual reservation process and inexistence of database urged them to improve the
system used in their Inn and Resort. ( http://www.furnacecreekresort.com )
[14] Online Billing and Reservation System for Rochester Hotel
The online system of Rochester Hotel is simple yet very informative way to attract
customers. The design of the webpage is based from the historical theme of the hotel. The
reservation can be accessed by the customers easily. The reservation procedure of the Rochester
Hotel starts with the simple input of arrival and departure of the customer in the left part of the
web page.
Similar to the study, the Online Billing and Reservation System for Altaroca Mountain
Resort and Convention Center will be simple yet very informative in a way where the clients will
understand easily on how they can make transaction and book reservations. The reservation
procedure of the proponent’s systems also starts with the input of the check-in and check-out date
of the clients and then it will proceed to the input of their basic information.(
http://www.rochesterhotel.com )
[15] Online Billing and Reservation System of Peninsula Hotels
Peninsula hotels features a 3 step in hotel reservation. Select room & dates, Guest & Credit card
information and confirmation. Reservation tab and when click the customer will input the date and

which branch of hotel to stay at and when reservation has been click it will show you to room types
screenshots of the hotel. And to choose what room or suite customer to use, how many will use it
and what bed or kind it. Showing what rate per night and descriptions of every room. and when
book now was click the guest will input it's information and credit card information and showing
how much it will cost in the booking summary additional information for customers is their
personalize your stay where what room preferences. Bed pillow, floor preferences, bed preference,
additional and amenities for the convenience of customers. After the guest & credit card
information the confirmation step is next where additional information to be inputted and if the
reservation is valid or not. Having this features the reservation system of peninsula hotels make
the customers more user friendly for their convenience. ( http://www.peninsula.com )
Chapter 3 Theoretical framework
 Technical Terms
Microsoft Visual Studio 2015 – The platform to develop the system. An
integrated development environment (IDE) from Microsoft. It is used to develop
computer programs for Microsoft Windows, as well as web sites, web apps, web
services and mobile apps. Visual Studio uses Microsoft software development
platforms such as Windows API, Windows Forms, Windows Presentation
Foundation, Windows Store and Microsoft Silverlight. It can produce both native
code and managed code.

Microsoft Access 2016 – Microsoft Access is a Database Management
System (DBMS) from Microsoft that combines the relational Microsoft Jet
Database Engine with a graphical user interface and software development tools.
It is a member of the Microsoft Office suite of applications, included in the
professional and higher editions.
Adobe Photoshop CC 2017 (19.0) - Adobe Photoshop is a raster graphics
editor developed and published by Adobe Systems for macOS and Windows. It
can edit, enhance and compose raster images in multiple layers and supports
masks, alpha compositing and several color models including RGB, CMYK,
CIELAB, spot color and duotone.
Database normalization
Simply normalization, is the process of restructuring a relational database in
accordance with a series of so-called normal forms in order to reduce data
redundancy and improve data integrity. Normalization entails organizing the
columns (attributes) and tables (relations) of a database to ensure that their
dependencies are properly enforced by database integrity constraints.
First normal form (1NF) is a property of a relation in a relational database. A
relation is in first normal form if and only if the domain of each attribute contains
only atomic (indivisible) values, and the value of each attribute contains only a
single value from that domain. First normal form is an essential property of a
relation in a relational database. Database normalization is the process of

representing a database in terms of relations in standard normal forms, where first
normal is a minimal requirement.
Second normal form (2NF) is a normal form used in database normalization. A
relation that is in first normal form (1NF) must meet additional criteria if it is to
qualify for second normal form. Specifically: a relation is in 2NF if it is in 1NF
and no non-prime attribute is dependent on any proper subset of any candidate key
of the relation. A non-prime attribute of a relation is an attribute that is not a part
of any candidate key of the relation.
Third normal form (3NF) is a normal form that is used in normalizing a database
design to reduce the duplication of data and ensure referential integrity by ensuring
that (1) the entity is in second normal form, and (2) all the attributes in a table are
determined only by the candidate keys of that relation and not by any non-prime
attributes. 3NF was designed to improve database processing while minimizing
storage costs. 3NF data modeling was ideal for online transaction processing
(OLTP) applications with heavy order entry type of needs.
C# is a multi-paradigm programming language encompassing strong typing,
imperative, declarative, functional, generic, object-oriented (class-based), and
component-oriented programming disciplines.
Integrated Development Environment (IDE) is a software application that
provides comprehensive facilities to computer programmers for software
development. An IDE normally consists of a source code editor, build automation
tools, and a debugger. Most modern IDEs have intelligent code completion. Some

IDEs, such as NetBeans and Eclipse, contain a compiler, interpreter, or both;
others, such as Sharp Develop and Lazarus, do not. The boundary between an
integrated development environment and other parts of the broader software
development environment is not well-defined. Sometimes a version control
system, or various tools to simplify the construction of a Graphical User Interface
(GUI), are integrated. Many modern IDEs also have a class browser, an object
browser, and a class hierarchy diagram, for use in object-oriented software
development.
Graphical User Interface (GUI) is a type of user interface that allows users to
interact with electronic devices through graphical icons and visual indicators such
as secondary notation, instead of text-based user interfaces, typed command labels
or text navigation. GUIs were introduced in reaction to the perceived steep
learning curve of command-line interfaces (CLIs), which require commands to be
typed on a computer keyboard.
Database is an organized collection of data. A relational database, more
restrictively, is a collection of schemas, tables, queries, reports, views, and other
elements. Database designers typically organize the data to model aspects of
reality in a way that supports processes requiring information, such as (for
example) modelling the availability of rooms in hotels in a way that supports
finding a hotel with vacancies.
Windows is a personal computer operating system developed and released by
Microsoft as part of the Windows NT family of operating systems. It was released

on July 29, 2015. It is the first version of Windows that receives ongoing feature
updates. Devices in enterprise environments can receive these updates at a slower
pace or use long-term support milestones that only receive critical updates, such
as security patches, over their ten-year lifespan of extended support.
Manual system a manual system is a bookkeeping system where records are
maintained by hand, without using a computer system. Instead, transactions are
written in journals, from which the information is manually rolled up into a set of
financial statements.
Module each of a set of standardized parts or independent units that can be used
to construct a more complex structure, such as an item of furniture or a building.
LAN A local area network is a computer network that interconnects computers
within a limited area such as a residence, school, laboratory, university campus or
office building.
 Non-Technical Terms
Check-in Hotels usually specify a check-in time after which they expect guests to
check-in. If a guest wants to occupy a hotel room before the hotel's check-in time.
Receptionist This person is found at the front desk/reception. They answer the
phones and greet the guests.
Reservation hotel reservations are a popular method for booking hotel rooms.
Travelers can book rooms on a computer to protect their privacy and financial

information and by using several online travel agents to compare prices and
facilities at different hotels.
Billing is a combination of software and hardware that receives call detail and
service usage information, groups this information for specific accounts or
customers, produces invoices, creates reports for management, and records (posts)
payments made to customer accounts.
Check Out settle one's hotel bill before leaving.
Guest A person that is staying at hotel.
Inn Inns are generally establishments or buildings where travelers can seek
lodging and, usually, food and drink.
Premium room A premium room is anything that the hotel deems is better than
their standard, whether it is a higher floor, corner room, balcony, refrigerator,
larger room, better view, etc. It means the room has more than the standard room.
It does NOT mean suite.
Deluxe room High ceilings and wood finishing’s define Deluxe Rooms. Each
room is stocked with a plentiful supply of luxurious amenities. Features. Each
room offers either a city or garden view. A spacious marble bathroom with
separate shower and an indulgent bed with duvet.
Executive room an executive suite in its most general definition is a collection of
offices or rooms—or suite—used by top managers of a business—or executives.
Over the years, this general term has taken on a variety of specific meanings.

Manual system a manual system is a bookkeeping system where records are
maintained by hand, without using a computer system. Instead, transactions are
written in journals, from which the information is manually rolled up into a set of
financial statements.
Module each of a set of standardized parts or independent units that can be used
to construct a more complex structure, such as an item of furniture or a building.
LAN A local area network is a computer network that interconnects computers
within a limited area such as a residence, school, laboratory, university campus or
office building.
4.0 System Design Specification

System Operation
4.2 Conceptual Framework

4.2.1 IPO Charts
Input Process Output
 Searching information
 Planning
 Designing
 Analysis
 Integrating
 Testing
4.2.2 HIPO Chart

4.2.3 ERD Chart

4.2.4 DFD Chart
Level 0

Level 1:

Level 2:
4.2.5 System Requirement
System Requirements
 Hardware
Server
 Monitor (1024 x 768 resolution is supported )
 Video Card (1024 x 768 resolution is supported )
 Processor (Preferably 1GHz or Higher )
 Memory (256 MB or Higher )
 Hard Disk (5GB hard disk free space)
 CD-ROM

 Keyboard
 LAN Card
 RJ-45 and UTP Cable
 Printer
 Software
 Operating System (Preferably Windows XP or UP)

 Visual Studio
 Microsoft Access

Hotel Computerized Pos

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Hotel Computerized Pos

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1.

1 Background of the study

Technology nowadays revolves around us and it brings advancement to today’s

easier and helpful to day-to-day life.

customer and check them in and out of the hotel’s system.

of the system rather than papers that can be damage.

COMPUTERIZED HOTEL RESERVATION SYSTEM WITH BILLING SYSTEM 1

1.1.1 General Problem

 How to develop a Computerized Hotel reservation System with

Billing System that can monitor reservations in the hotel?

1.1.2 Specific Problem

 How to develop a module that will automatically know what are

available and occupied rooms?

 How to develop a module that can reserve a customer with a given

reservation time and cancel it?

 How to develop a module that will tell the information of rooms?

 How to develop a module that will secure the information of the

transaction & guest?

1.2 Objectives of the study

1.2.1 General objectives

 To develop a Computerized Hotel reservation System with Billing

System that will monitor reservations in the hotel.

COMPUTERIZED HOTEL RESERVATION SYSTEM WITH BILLING SYSTEM 2

 To develop an Availability module that will automatically know what are

available and occupied rooms.

reservation time and allow it to cancel reservations.

check-in and check-out procedures.

 To develop a module that will secure the information of transactions &

1.3 Scope and limitation

 Check in/ Reservation

o This is where the user or receptionist can reserve or

check-in the customer.

o This is where the receptionist can see the room

details and price rate of every room.

COMPUTERIZED HOTEL RESERVATION SYSTEM WITH BILLING SYSTEM 3

o This is where the receptionist can add blankets,

pillow and bed to a customer that’s already check in

o This is where the receptionist can cancel the

reservation of customer or add them for them to

o This is where the receptionist can check-out the

customer who are staying in and for them to pay the

amount to stay at the hotel.

it will not accept credit card and bank cheque.

 Online reservation in not supported and it is not included in the

and checked in.

 The system is not equipped with barcode technology.

COMPUTERIZED HOTEL RESERVATION SYSTEM WITH BILLING SYSTEM 4

RAD (RAPID APPLICATION DEVELOPMENT) MODEL

Rapid Application Development model relies on prototyping and rapid

cycles of iterative development to speed up development and elicit early

to choose when there are going to be changes made to the prototype

throughout the process before the final product is completed.

ANALYSIS & QUICK DESIGN

COMPUTERIZED HOTEL RESERVATION SYSTEM WITH BILLING SYSTEM 5

while debugging in a short time phase of the project.

and if it is in a user friendly and we are debugging while testing the

1.5 Significance of the study

 HOTELS AND GUEST

kind of hotel they are going to stay.

To have ideas about Computerized Hotel reservation system with billing

system that can be used to improve manual system of hotels.

COMPUTERIZED HOTEL RESERVATION SYSTEM WITH BILLING SYSTEM 6

guide about Hotel reservation system with billing system