Gabrielle M.

Forward
217 Cobblestone Court
Red Lion, Pennsylvania 17356
443-935-0223
forwardga@gmail.com

OBJECTIVE
Self-starter with versatile skill set including over ten years of sales, customer service and medical
assistant experience. I am a reliable individual with excellent time management and
communication skills seeking an entry level position with opportunity for growth and
advancement.

SUMMARY
 A minimum of ten years demonstrating positive customer service skills while assisting
individuals from diverse cultures and backgrounds.
 Utilized proper documentation standards while maintaining HIPAA and privacy practices.
 Demonstrated ability to settle patient concerns through effective and positive
communication and communicate concerns to professional peers.
 Effective team member, willing to assist others, take on additional tasks, and work in a
fast-paced team environment.
 Meet consistent sales goal and utilize effective strategies to engage new clientele.

SKILLS
 Proficient in Microsoft Word
 Effective Communication Skills
 Proficient in Microsoft Excel
 Vital signs and patient observation
 Phlebotomy

WORK HISTORY
Ulta Beauty Cosmetics Towson, Maryland 06/2017- Present
Clinique Counter Manager (Part-time)
 Provide an optimal level of customer service that will build the boutique clientele and
portfolio.
 Achievement of sale goals and implementing strategic events to maximize sales.
 Ensure compliance to all vendor guidelines and standards of merchandise.
 Facilitate communication with beauty advisors to provide training on products which will
allow effective communication with clients/consumers.
Howard County General Hospital Columbia, Maryland 06/2012-Present
Patient Care Technician
 Perform health care related tasks, such as monitoring vital signs and medication, under
the direction of registered nurses and physiotherapists.
 Provide exemplary customer service in a courteous manner to patients, visitors, peers,
and other staff.
 Maintain necessary certifications and trainings that assist with effectively performing job
duties.
 Prioritize patient daily care and various acuity levels based on needs of patients and
scheduled procedures.
Schmitt and Sussman Enterprise (PFP) Baltimore, Maryland 03/2009- 04/2012
Customer Service Representative/Sales
 Identified and assessed financial products and insurance products based on the client’s
needs.
  Handled customer complaints, provided appropriate solutions and alternatives within a
timely manner.
 Calculated monthly insurance premiums for new clients and provided an annual policy
review for existing clientele.
 Surpassed monthly sales goal by a minimum of 10% consistently.

EDUCATION
Caroline Center CNA, Baltimore, Maryland 2011
Baltimore Polytechnic Institute, GED, Baltimore, Maryland 2004
The Community College of Baltimore County, Liberal Arts, Baltimore, Maryland 2018