SOWMYANARAYANAN SAILAPATHI

E-Mail: sowmyanarayanan.sailapathi@gmail.com Phone Number: +91-99625 20285

Looking for lead positions in Quality Assurance / Team Management / Delivery management and Stakeholder Management
with an organization of repute
PROFILE SUMMARY
 EXIN Certified Scrum Master and result driven professional with over 11 years of experience which include 9 years in
Telecom Testing – BSS (Pitney Bowes DOC1 and Singl.eView Billing)
 Last associated with Verizon Data Services as Technical Lead - Quality Assurance
 Worked Onsite in UK and engaged directly with the EMEA business users and stake holders to bring in compliance, tax
regulatory and invoice formatting changes in billing for the VRD program
 Acted as an Agile POD Leader for a year and was instrumental in several billing enhancements and enterprise product
launches for different OPCO's which helped the organization exceed the targeted order volume
 Sound knowledge on Selenium WebDriver with hands experience on TestNG and BDD frameworks
 Automation testing experience using Selenium on regression suite for Claims &Adjustments systems and Taxation
systems.
 Worked on the COSMOS-Port project – a porting project from Unisys Mainframe to IBM Mainframe
 Sound knowledge of the Healthcare domain – Enrollment, Provider Systems, Claims Processing, CALC & Check Write.
 Expertise in Healthcare claims module:
o Claims module which includes both Hospital and Physician Claims
o CALC module which does the calculation of deductibles, copayment and coinsurance
o Manual and EDI processing of claims
 Demonstrated thorough understanding of all phases of software testing life cycle –Requirements Analysis, Test Plan
creation, Test Plan Review, Test Execution and Defects tracking
CORE SKILLS
Functional
 Software Quality Assurance  Automation Testing  Sprint Planning  Agile / Scrum Methodologies  Stakeholders
Management  Project Management  Onshore/Offshore Coordination  Team Management
Technical
Domain Expertise: Telecom, Healthcare
Applications SingleView Billing, Enterprise Billing, Post Billing, Taxation and Invoice Formatting (Pitney
Bowes DOC1)
Technical Skills: Java, JCL, WFL, COBOL, CICS, UNIX, SQL, Soap UI (Web service Testing)
Automation Tools: Selenium WebDriver with TestNG and BDD Framework, HP Quick Test Professional 10.0
Test Management tools: JIRA, Confluence, HP Quality Center 10.0, Mercury Test Director 8.0
Operating Systems: Z/Os, Windows
DB Tools: DB2, DMSII, Oracle SQL Developer
PROFESSIONAL EXPERIENCE
Oct’08-Dec’17 Verizon Data Services
The Growth Path:
Oct 2008 - Oct 2010 Software Engineer - Quality Assurance
Oct 2010 - Jan 2012 Analyst - Quality Assurance
Jan 2012 - Apr 2014 Specialist - Quality Assurance
Apr 2014 – Dec 2017 Technical Lead - Quality Assurance

Role:
 Lead:
o Test Automation Management and framework, effort estimation, scripting and execution
o Production Volume Regression test efforts which helped in minimizing production issues
o Invoice formatting and the taxation systems in addition to billing applications
o Several system consolidation projects like Verizon Rapid Delivery and Verizon Bundle Engine from billing which
helped in decommissioning some legacy billing systems and have only one biller.
o E2E test team from billing space and introduced several process improvements to minimize overall billing SLA
 Worked on:
o SingleView Billing - Normalization, Rating and Billing functionalities
o Claims and Adjustments system for Verizon Enterprise Solutions and analyzed the Credits and Adjustments
which helped the management to reduce the corrective credits impacting revenue
 Developed and executed test automation using Selenium for regression test cases for Verizon Enterprise and Business
portals, Claims &Adjustments systems and Taxation systems
 Automated bill views and reports on Verizon Enterprise and Business portals using QTP
 Performed Webservices testing using SoapUI
 Carried out release planning and retrospection (Pareto Analysis, Fish Bone Analysis, Defect Trending Analysis and Risk
Analysis) with senior management
 Held Invoice Review meetings with the Marketing Teams and Business partners which helped in identifying invoice
formatting and new billing enhancements
 Worked closely with team dispersed at diverse geographical locations including USA, Mexico, Argentina, Philippines and
UK
 Conducted defect review meetings with the development partners and reducing the Mean Time to Repair and increasing
test effectiveness
Jul’06 – Oct’08 with Cognizant Technology Solutions as Programmer
 Worked on multiple server transaction programs and client server applications
 Interacted with internal & external peer groups, and received consistent appreciation from management.
 Used CICS screens extensively for online transactions
 Possess expertise in abend analysis, usage of CICs screens for online transactions, batch processing through JCL, and in
return codes and SQL codes
 Led the offshore UAT team and regularly trained team members in multiple areas of the project
Jun’05 – Oct’05 with E-Serve International India Pvt. Ltd. (Part Time) as Credit Card Collections Executive
 Handled Credit Card collections for Citibank from delinquent & fraudulent customers
AWARDS & ACCOLADES
 Received the 'Associate of the Month' award for February 2008 from Cognizant Testing Services
 Cleared CCP (Cognizant Certified Professional) internal certification examinations conducted by Cognizant Academy in
the following areas - Healthcare, Software Testing & COBOL
 Recognized multiple times by the CIO of Verizon Enterprise solutions for my contributions towards VRD program
between 2014-15
 Felicitated with:
o ‘The Spot’ award in June 2011 for outstanding performance in the Verizon Bundle Engine Project
o ‘The Spot’ award in September 2010 from the Vice President of the Integration Testing Organization in Verizon
Data Services
o The Spot’ award in December 2013 for partnering effectively with Business groups during my Visit to UK
CERTIFICATES: EXIN 'Scrum Master' Certified in May 2016
EDUCATION
2003-2006 Bachelor of Science (Physics) from Loyola College (University of Madras), Chennai, India
Final Semester Project:
 Production & Functions of an Insulator
 Attended one-month Internship in WS Industries
 Demonstrated a project on production and functions of an insulator
EXTRA-CURRICULAR ACTIVITIES
Represented:
o School football team in zonal & inter-zonal tournaments and won positions in the same
o School in music competitions & won positions in the same
o College department’s cricket team
PERSONAL DETAILS
th
Date of Birth: 20 February 1985
Marital Status: Married
Languages Known: English, Tamil, Hindi and French
Passport Number: R4775947
Date of Issue: 26/10/2017
Date of Expiry: 25/10/2027
Place of Issue: Chennai