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Surrett
Seattle, WA 98118
Cellular (206) 817-0515 donsurr@gmail.com
Network Administrator / System Engineer
Objective: Opportunity to provide expert customer focused support, planning, implementation, deployment
and maintenance of computer systems for all levels of end-user expertise.
Summary: IT professional with six years of experience implementing and managing network systems
combined with seventeen years as a software engineer and developer. Track record of excellence providing
day to day systems maintenance keeping current with industry standards and best practices and integrating
these into the routine operations that ensures the safety and security of information technology (IT) systems.
I am skilled team player who has built effective, productive working relationships with clients, staff and
vendors. I have an excellent attendance record and work ethic.
Technical Skills
Hardware:
Software:
• Applications:
Great Plains, Trados, Projectex, Wasp, Microsoft Office XP, 2003 and 2007, Siebel 7.4 and 7.8,
Norton Ghost, Track-IT, Veritas 10d, ARCserve ,Exchange 2000/2003/2007, Microsoft Sharepoint
Services and Sharepoint Portal Serve, Crystal Reports, R&R Report Writer
Networking:
• TCP/IP, WINS, DHCP, DNS, VPN, Group Policy, Terminal Services, Citrix, Storage Area Network
(SAN), Navisphere
Security:
• WatchGuard FireBox X, Checkpoint VPN-1, eTrust AntiVirus, eTrust Secure Content Manager,
Watchguard System Manager (Gateway AntiVirus, SpamScreen)
Databases:
• SQL Server 2000, 2005; MYSQL; Access
Professional Experience
Responsible and accountable for the reliable and secure operations of all workstation, server and network
services which include user, security, software, data backup, and network administration for 30 servers, 120
workstations, 6 switches.
Responsible for the management of the expansion of the information technology (IT) system including the
purchase installation, administration and support of the network system with 1 server and 10 workstations to
network load balanced terminal server environment of 10 servers and 60+ workstations supporting 100+
users.
• Researched products and vendors for purchasing and installation of equipment and services,
including the coordination of delivery
• Budgeted fiscally in compliance with goals
• Provided procedures and maintenance for disaster recovery, backup, firewall and virus protection to
ensure system security
• Maintained records on inventory, repairs, downtime, changes and updates and software licensing
requirements
• Delivered daily network troubleshooting and end-user support
• Designed and delivered organization intranet site and trained staff
• Provided the daily system administration, maintenance and patch updates
• Supported public web site
• Installed, configured and trained staff on MS Office in a terminal server environment
• Worked various groups and organizations providing technical interface, coordination and training for
implementation of third-party applications to support of contractual requirements
• Knowledgeable with HIPPA compliance issues
Application support:
Provided support, training, and maintenance and reporting for:
• Knowledge Point’s Performance Now (employee performance evaluation software)
• Donor Perfect (fund raising software)
• Family Services (legacy in-house MS Access application)
• United Way (client demographic MS Access database)
• SIR (legacy in-house MS Access client application)
• Global Appraisal of Individual Needs (GAIN)
• Achenbach System of Empirically Based Assessment (CBCL)
• MAS90
• ADP
Course Work
• UNIX operating System
• Apache 2.0
• MySQL
• Programming: C++, Java
• Web Design and Scripting – HTML, HomeSite, bash, perl
• Data Communications
Education