ORGANIZATIONAL

BEHAVIOR (O.B)
“Understand and Managing People's Attitudes and
Actions in Organizations”

Fifth Version
 Basic Concepts of O.B
 Personality & Work Values.
 Perception.
 Attribution.
 Job Attitudes.
 Moods, Emotions & EI.
 Managing Difficult People.
 Working in Teams.
 Managing Power and Leadership.
 Managing Organizational Change.
 Managing Conflict.
 Managing Culture.

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 Concise Handouts Prepared for MBA Class by:
Dr. Mohamed Ahmed Mohamed Fagiry
(First version, (2011) – Fifth Version, 2017)
(Shambat, Khartoum North, Sudan)

Subject’s title: Organizational

Behavior
Prepared by: Dr. Mohamed Ahmed
Mohamed Fagiry
Edition: Fifth Version
(January, 2018)

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 Brief Contents
 Before Take Off Pages.

 PART I: BASIC CONCEPS OF OB

1. Section One: Basic Concepts of OB and Recent Concerns.

 PART II: MANAGING INDIVIDUALS IN ORGANIZATIONS

2. Section Two: Personality and Work Values.

3. Section Three: Perception.
4. Section Four: Attribution.
5. Section Five: Job Attitudes.
6. Section Six: Moods, Emotions, & EI.
7. Section Seven: Managing Difficult Persons.

 PART III: MANAGING GROUPS IN ORGANIZATIONS

8. Section Eight: Working in Teams.

9. Section Nine: Managing Power and Leadership.

10. Section Ten: Managing organizational conflict.

 PART FOUR: MANAGING ORGANIZATIONAL SYSTEMS

11.Section Eleven: Managing of Organizational Change.

12.Section Twelve: Managing Organizational Culture.

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 Before Take Off
Pages:

A  Class Activities.

B  Topics for assignments, presentations and group

discussion

C  The components and assessment criteria of your

assignment paper

D  Selected references

E  Welcome to O.B

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 Class Activities
Group Title of group Exercise Section pages
Exercise
Number
1 RAC’s Call Centers 5

2 Women Don’t Ask 7

3 Celestica as an example of 8

4 teamwork 11

5 Ann Mulcahy Transforms Xerox 11

When change Comes Botton-up

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 Topics for:
Assignments, Presentations and Group Discussions

1- Functional organizational conflict.

2- Organizational Culture: The glue that holds the
organization together.
3- Managers as Negotiators.
4- Managing Work Stress.
5- Team Leaders: The First among equals.
6- Team Players: Who and why they differ from
organization's members.
7- Women as Leaders.
8- Telecommuting: Leisuring, and job satisfaction.
9- Resistance to change: The Sudanese (or otherwise)
Practice.
10- African Pioneers of Change: Business, art, culture or
politics.
11- Sudanese Pioneers of Change: Business or Culture.
12- Cohesiveness in African Societies.
13- Cohesiveness: A Sudanese experience.
14- How To Deal With Difficult Managers.
15- Whistleblowing: Transparency Vis Ethics.

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 The Components and Assessment criteria

of your Assignment paper:

Assessment
SN Components
(in terms of % marks)

Introduction:
10%
1 i) main question.

ii) main objective.

Content analysis:
40%
i) theories.

2 ii) advantages and disadvantages.

iii) key thinkers and authors.

iv) examples and case – studies.

v) comparative studies.

personal touch:
25%
i) personal view. (personal flavor)
3
ii) personal experience.

Conclusion and recommendation:

15%
4 i) findings.

ii) applicability in real life.

References:
10%
i) book title.

ii) authors name.

5
iii) publishing house.

iv) place of publishing.

v) date of publishing.

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 Selected References
1. Daft, Richard L., Management, Cengage learning, 20 channel
Center street, Boston, MA, 02210, USA, 2016.
2. Gabarro, J.J. (ed), Managing People and organizations,
Harvard business Review Press, USA, 1992.

3. Gennard, J. and Judge, G., Employee Relations, Chartered

Institute of Personnel Development, 4th Edition, Norfolk, UK,
2005.

4. George, J.M. and Jones, G.R., Understanding and Managing

Organizational Behavior, Pearson-Prentice Hall, 5th Edition,
New Jersey, USA, 2008.

5. Gordon, Judith, Organizational Behavior: a Diagnosis

Approach, Prentice-Hall, New Jersey, USA, 2002.

6. Handy, Charles, Understanding Organizations, Penguine

Books, 4th Edition, UK, 1999.

7. Herold, M. and Fedor, B. Leading Change Management,

Kogan Page, UK, 2008.

8. Huczynski, A.A. and Buchanan, D.A., Organizational

Behaviour, FT-Prentice Hall, 6th Edition, UK, 2007.

9. Johns, Gary and Saks, Alan M., Organizational Behaviour:

Understanding and Managing Life at Work, Pearson / Prentice
Hall, Toronto, Ontario, Canada, 2005.

10. Kotter, J.P., Leading Change, Harvard Business School

Press, USA, 1996.

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11. Maginn, Michael, Managing Times of Change, McGraw-
Hill, UK, 2007.

12. Mannering, Karen, Dealing with Difficult People, Hodder

Education, UK, 2008.

13. Montana, P.J. and Charnov, B.H., Management, Barrons,

New York, 2000.

14. Robbins, S.P. and Barnwell, N., Organizational Theory:

Concepts and Cases, Pearson Australia, Australia, 2006.

15. Robbins, S.P. and Judge, T.A., Essentials of organizational

Behaviour,Global Edition, Pearson, New Jersey, USA, 2010.

16. Wood, J.P. and others, Organizational Behaviour: A

Global Perspective, John Wiley & Sons Australia Ltd, Australian
Edition, Printed in Singapore, 2001.

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 Welcome to OB

A lot of benefits you win when you “love” your subject. That
was true when I have been looking through my master subjects
when it was organizational behavior that caught my attention
immensely. Consequently, I have prepared my master dissertation
in organizational conflict. Again, when I have been thinking to
submit my proposal for my PHD research, it was “organizational
behavior to be my favorite topic. Moreover, when I started my
teaching journey within the MBA program, organizational
behavior was my first selection.
Why organizational behavior is important? Judith Gordon
stated that dot.com companies have changed the face of business
giving rise to overnight success and equally quick failures. And to
meet these challenges managers must have a repertoire of skills
and experiences to help them manage today’s workforce in the
turbulent global workplace. Robbins and Judge put it the same
way when they attempt to offer means and ways to enable modern
managers to meet the aforesaid challenges. They stated that
business school until late 1980’s have been focusing on technical
subjects such as economics, accounting, finance, and quantitative
techniques. Now, they continue to argue, all people in the different
levels of the organizational hierarchy, believe that having
managers with good interpersonal skills is likely to make the
workplace more attractive and more effective. They added that
technical skills are not enough to make managers able to succeed.
Consequently, Robbins and judge emphasised, as Gordon did, that
in today’s increasing competitive and demanding workplace,
managers can not succeed on their technical skills only. For all

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these arguments and more, organizational behavior is important
not only for effective managers but also for us as human beings.
However, organizational behavior should not only be taught
through formal study programs (e.g. within MBA) as it is available
for all people even beyond the lecture rooms, liberaries, or
websites. As Hucenski and Buchanan said “eating a pizza in a
restaurant, purchasing a flight ticket, or arguing with a colleague at
work – are all experiences that are linked to aspects of
organizational behavior. Another relevant point that should be
considered by organizational behavior students and instructor, as
Wood et al confirmed, is that organizational behavior is a complex
mixture of theory, science, practice, and opinion. Thus, as Johns
and Saks pointed out, striking a balance between research and
theory, on one hand, and practice and application, on the other
hand, is necessary.
My last, and most important, comment is that the following
pages are pieces and extracts 1, carefully, collected from the
authoritative books, written by prominent authors of organizational
behavior. These pages are just drops that I have taken from the
deep and immerse ocean of this subject. So readers of this material,
1 dare to say, should not be satisfied with these “drops”. Rather,
they should exert enough efforts to “top up” and enrich their
knowledge about organizational behavior. One of the essential
sources of this knowledge, as indicated above, is real life
experiences.
Dr. Mohamed Ahmed Mohamed Fagiry
(Shambat, Khartoum North, 18th September, 2017)

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