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Abstract
Key words: Tone at the top; Coordination between internal and external
auditors; Fraud risk assessment
doi: 10.1111/acfi.12191
1. Introduction
This study investigates the effects of the quality of the tone at the top of an
organisation and coordination with external auditors on internal auditors’ fraud
risk assessments. The internal audit profession expects internal auditors to play
an active role in preventing and detecting fraudulent reporting (IIA, 2013c).1 If
1
Internal auditors perform multiple roles including a variety assurance-related task and
services (Ahlawat and Lowe, 2004; Gramling et al., 2004; Beasley et al., 2005; Gramling
and Myers, 2006; Coram et al., 2008; Trotman and Trotman, 2014). From an internal
audit perspective, an assurance service is ‘an objective examination of evidence for the
purpose of providing an independent assessment on governance, risk management and
control processes for the organization’ (IIA, 2013f). Internal auditing standards
increasingly require internal auditors to be able to identify and appropriately respond to
the potential for the occurrence of fraud and how the organization manages fraud risk
(e.g. IIA, 2013c).
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internal auditors are to play an active role in the prevention and detection of
fraudulent financial reporting, adequate attention must be paid to assessing the
risks arising from fraud perpetrated by senior management.2 Prior research
suggests that senior management has substantial influence over internal auditors
through compensation, performance evaluations and job security (Christopher
et al., 2009; Rose et al., 2013); as a result, internal auditors have been found to
tend to assume the role of advocates for management (Ahlawat and Lowe, 2004).
If internal auditors are subject to management influence, then they would be
expected to strategically bias their judgements on the risk of senior management-
related fraud, resulting in compromised fraud risk assessments. However, despite
their roles in the organisation as employees, internal auditors are also part of the
auditing profession and therefore expected to adhere to professional and ethical
responsibilities which should mitigate bias arising from management influence.
Prior research finds that the independence of internal auditors is threatened
by the power that senior management holds through the functional authority
over internal auditors (e.g. Norman et al., 2010; Rose et al., 2013). However,
research has not empirically examined how the quality of ethical leadership of
senior management affects internal auditors’ judgements. COSO (1987, 2013)
states that one of the most important factors contributing to the integrity of the
financial reporting process is the tone set by top management (Committee of
Sponsoring Organizations of the Treadway Commission (COSO), 1987, p. 11;
2013, p. 4).3 Similarly, ASA 315.A76 states that the tone at the top set by top
management influences the control consciousness of all personnel and is the
foundation for the other components of internal controls. Research also
suggests that an organisation’s ethical culture and leadership can affect
employees’ ability to rationalise fraud (e.g. Trompeter et al., 2013). Specifically,
Bartlett and Preston (2000) argue that employees can be expected to attain high
ethical standards only when the expectations of an organisation are commu-
nicated strongly through a corporate culture that respects ethical standards and
fosters ethical actions.4 While standard setters posit that internal auditors serve
as a key resource to the audit committee for monitoring top management
(COSO, 2012; IIA, 2013c), prior research on corporate culture raises a question
2
Senior management has been identified as one of the groups of concern in relation to
financial statement fraud (e.g. Dechow et al., 2011).
3
In organisational settings, the set of values and motives imposed by an organisation’s
leadership is typically referred to as the ‘tone at the top’. Tone at the top is used to refer
to the entity wide attitudes of integrity and control consciousness, as exhibited by the
most senior executives of an organisation (Association of Certified Fraud Examiners
[ACFE], 2006). Consistent with the usage among practitioners (e.g. ACFE, IIA), we use
the phrase ‘poor tone at the top’, as distinct from ‘bad tone at the top’, as the contrast to
‘good tone at the top’.
4
Patelli and Pedrini (2015) similarly find that leadership traits can craft an environment
characterised by either integrity or unethical practices.
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as to whether internal auditors who work within a poor ethical culture are able
to maintain an unbiased view when assessing the risk of senior management-
related fraud. This study therefore extends this research to consider the effect of
the quality of the tone at the top on internal auditors’ assessments of fraud risk
in an experimental setting.5
IIA (2013d) suggests that having access to the external auditors’ techniques
and methods enables internal auditors to improve their assurance-related work.
The second objective of this study is therefore to investigate whether
coordination between the internal and external auditors can mitigate any
negative management influence on internal auditors’ fraud risk assessments,
especially when the tone at the top is poor. Following Gramling et al. (2004),
which highlights the importance of a high-quality internal audit function
having a functional relationship with external auditors, we predict that the
internal auditor is more likely to conform to the expectations of the external
auditor by coordinating assurance-related work with the external auditor when
making judgements. When the internal auditor is vulnerable to biased
judgements in the face of conflicting interests as a result of perceived power
from the top management, we expect that the coordination between the internal
and external auditors can potentially mitigate negative management influence
on the internal auditor’s assessment of senior management-related fraud risk.
Using a 2 9 2 between-subjects factorial experiment, consistent with poor
tone at the top being a red-flag to fraudulent financial reporting and internal
auditors’ professional obligations, we find that internal auditors report a higher
likelihood of intentional misstatements under a poor tone at the top than under
a good tone at the top. This finding runs counter to concerns of bias in internal
auditors’ judgements from the influence of management. Our results also
indicate that internal auditors perceive that coordination with external auditors
is associated with expectations of fewer financial misstatements.
This study advances research on internal auditing in four ways. First, prior
research finds that the independence of internal auditors can be influenced by
senior management power (e.g. Norman et al., 2010; Rose et al., 2013). Our
study contributes to this area of literature by examining another source of
management influence, specifically the influence of poor tone at the top. Second,
our study responds to a call by Everett and Tremblay for research on how the
field’s ethical narratives are actually translated into internal audit practice
(Everett and Tremblay, 2014). Our findings suggest that under a poor tone at the
top internal auditors, risk assessments are consistent with the auditors being more
skeptical. This finding is consistent with the benefits of continuous training on
ethics and risk management undertaken by the internal audit profession. Third,
our study addresses calls to better understand the benefits of coordination
5
From a survey, Hansen et al. (2009) find that internal auditors who work in
organisations that assess tone at the top tend to report higher tone at the top, but the
link to auditor judgment is unclear.
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between internal and external auditors from the internal auditors’ perspective
(e.g. Gramling et al., 2004; Lenz and Hahn, 2015). Our findings complement
prior research by providing evidence that the coordination between the two audit
groups helps internal auditors improve their assurance-related assessments.
Finally, our evidence of fraud risk assessments that indicate greater skepticism
under a poor tone at the top can potentially increase the external auditors’
reliance on internal auditors’ work even in situations where the tone at the top is
poor (Gramling et al., 2004; Munro and Stewart, 2010).
The following section reviews prior literature and develops the hypotheses.
This is followed by a description of the research methods and presentation of
the results. The paper concludes with a summary of the findings, limitations
and opportunities for future research.
6
For further discussion of social power theory from the psychology literature, refer to
Lasswell and Kaplan (1950) and French and Raven (1959).
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Prior literature on internal auditors suggests that they feel vulnerable to and
dependent on senior management and the audit committee (Zain and
Subramaniam, 2007; Norman et al., 2010; Rodgers and Al Fayi, 2015).
Roussy (2015) finds that some internal auditors admitted to ‘turn a blind eye’ to
dubious situations if the top manager or an audited manager who exercises
significant power within the organisation requested it.
As explained by Lasswell and Kaplan (1950), a manager influences a
follower’s judgements by expressing certain values or motives. In organisational
settings, the ethical tone set by the upper management expresses management’s
attitudes towards integrity and corporate ethics. If upper management appears
concerned with ethics and integrity, and communicates a positive value to
employees (a good tone), then we would expect internal auditors are more likely
to make judgements in line with the management concern for ethics and
integrity. By contrast, if upper management does not uphold ethics and
integrity, and communicates a negative value to employees (a poor tone), and
internal auditors favour management views, then internal auditors would be less
concerned with professional ethics and integrity in their judgements. If advocacy
is of concern, then we would expect that internal auditors would be less
concerned with potential financial problems, either intentionally or uninten-
tionally, under a poor tone at the top. This leads to the first hypothesis:
H1a: The internal auditor’s assessment on fraud risk is lower when the tone
at the top is poor, compared to when the tone at the top is good.
H1b: The internal auditor’s assessment on fraud risk is higher when the tone
at the top is poor, compared to when the tone at the top is good.
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7
To our knowledge, there is no research that explicitly examines the impact of tone at
the top on the external auditors’ reliance decision. Desai et al. (2010) hypothesise that
providing external auditors with two of the three primary quality characteristics of the
internal audit function (competence, work performance and objectivity) at a high level,
the external auditors’ perception of the internal audit function remains high. Based upon
these findings, we expect that external auditors would still coordinate with internal
auditors to some extent even when their objectivity is compromised under a poor tone at
the top, providing that competence and work performance remain at a high level.
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H2: The internal auditor’s assessment on fraud risk is lower when the internal
audit function coordinates with external auditors, compared to when the
internal audit function does not coordinate with external auditors.
H3: The existence of coordination between internal and external auditors has a
larger effect on the internal auditor’s fraud risk assessment when the tone
at the top is poor, compared to when the tone at the top is good.
3. Research method
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8
The instrument was distributed by mail and online because some participating
organisations prefer an online survey to a paper-based survey. For both administration
methods, the instrument was distributed to participants for completion and return
without the presence of the researchers. Although Trotman (1996, p. 91) suggests that a
noncontrolled setting fails to control for factors related to the independent completion
of the instrument and some extraneous variables (e.g. time taken to complete and
surrounding), we used this method to increase the likelihood of gaining participation of
internal auditors in different organisations and locations.
9
The response rate for the mail-based survey is 39 percent (16 responses of 41 mail-
based surveys). The response rate for the online survey is 78 percent (56 responses of 72
online surveys completed). We tested for potential differences in responses collected
from the mail-based and online surveys. The results do not systematically vary between
the two administration methods.
10
Another three participants did not complete the demographic questions. Their
responses to the case questions are determined by the researcher as useable and are
included in the data analyses. Participants were randomly assigned to one of the four
experimental conditions for both mail and online responses. The 72 responses we
obtained were not equally distributed among the four conditions. After excluding the
eight responses that failed manipulation check, each condition contains an equal
number of responses.
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3.2 Task
11
The experimental instrument was pilot-tested with 16 academics with a mean
experience of three years and a range of one to eight years of experience in accounting
research and education. We made minor changes to the client description to make
management-related red-flag cues more salient. The instrument was further modified
based on the feedback received from eight internal auditors who have different levels of
experience from a participating organisation. After making minor changes to the client
description and the extent of the coordination between internal and external auditors, all
agreed that the instrument was realistic.
12
The potential risks in credit sales of the case company imply that the senior
management would manipulate the accounts receivable to remain solvent.
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13
Interestingly, prior reviews of internal audit research (e.g. Cohen et al., 2004;
Gramling et al., 2004; Stewart and Subramaniam, 2010) consider many aspects of
internal audit but do not specifically consider internal auditors’ need to assess the risk of
management override of controls.
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The first independent variable is the quality of the tone at the top in the
case company. The manipulated tone at the top conditions specifically
focuses on the behaviour of top managers in the workplace. The behaviour
of top managers in the workplace is designed to differentiate a good tone
from a poor tone. According to the Ethics Resource Center’s (2005)
National Business Ethics Survey, employees are much less likely to commit
misconducts when they feel that top management acts ethically in four
important ways. In designing the good tone condition, the experiment
combines four ways of top management’s ethical action reported in the
National Business Ethics Survey (2005): management talks about the
importance of ethics, informs employees about the code of conduct, keeps
promises about rewarding good conduct and models ethical behaviour by
setting examples of good conduct. Specifically, the participants in the good
tone condition were told:
The company has policy statements and a code of conduct which explicitly tell
employees how they should behave in the company. The code of conduct applies to
all employees, including top management. The importance of ethical behavior is
frequently highlighted by management through regular staff meetings. Employees
are encouraged to communicate to their supervisors both “good news” and “poor
news”. Good job performance is well recognised. Top management always rewards
appropriate behavior and addresses inappropriate behavior.
In contrast, in the poor tone condition, the four ways of top manage-
ment’s ethical action are designed to be exactly the opposite of the good
tone condition. Specifically, the participants in the poor tone condition were
told:
The company has policy statements and a code of conduct which include general
guidance of business ethics. The code of conduct applies to all employees, though
top management seems not to be bound by the code of conduct. Employees read
the code of conduct on the first day of their employment and seldom review it
afterwards. The management team is autocratic. Employees are always afraid of
delivering “poor news” to their supervisors. Good job performance is not always
well recognised. Top management does not seem to care about or reward
appropriate behavior and address misbehavior.
The second independent variable is the extent of the coordination between
the internal and external auditors. The internal–external auditor coordination
conditions specifically focus on the existence of coordination of internal and
external audit work. The coordination is designed to encourage internal
auditors to recognise and disclose any material misstatement in the financial
statements. Methods of the coordination are sourced from IIA (2013d) and
Lin et al. (2011), including conducting joint risk or planning sessions,
performing audits of specific processes or accounts and loaning internal audit
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staff to the external auditors. Specifically, the participants in the condition where
the coordination between internal and external auditors exists were told:
For years, the internal audit department has coordinated audit work with the external
auditors. The internal audit department shares the information about internal
controls, operations, and financial reporting process with the external auditors. The
external auditors have access to the internal auditors’ programs and working papers.
Joint risk and planning sessions have been scheduled during the audit process to
ensure coordination of audit work and efficient and timely completion of audit
services, and to determine whether observations and recommendations from work
performed to date require that the scope of planned work be adjusted. The external
auditors rely heavily on the work of the internal auditors.
In contrast, the participants in the condition where the coordination between
internal and external auditors does not exist were told:
For years, the internal audit department has not coordinated audit work with the
external auditors. The external auditors have access to the internal auditors’
programs and working papers, yet they put little reliance on the work of the
internal audit activity in performing their work.
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4. Results
4.1 Demographics
Prior to undertaking the statistical analyses with each of the two measures of
internal auditors’ fraud risk assessments, we conduct a MANOVA to prevent
possible inflation of the experiment-wise error rate (Hummel and Sligo, 1971).
The overall MANOVA is estimated with the internal auditors’ assessments of
the risk of intentional misstatements and the internal auditors’ assessments of
17
To test the robustness of the results to the exclusion of the responses that failed the
manipulation check, two ANOVAs are conducted by including these responses in the
analysis (N = 72) across the two measures of the dependent variable. The results
consistently show significant main effects of the tone and coordination on the internal
auditors’ fraud risk assessments across the two measures. The interaction effect,
however, is not significant for either measure of the dependent variable.
18
There were 13 percent of the participants employed by for-profit publicly held
companies, 5 percent by a non-Big 4 accounting firm, and 9 percent by non-for-profit
companies.
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Table 1
Results for a MANOVA of internal auditors’ fraud risk assessments
Box’s M 19.500
F-value 2.036
df1 9
df2 41,255.305
Significance 0.032
N 64
19
There are a number of multivariate tests of statistically significant differences between
groups. We report the Wilks’ Lambdas because the F-tests for other statistics (e.g.
Pillai’s Trace and Hotelling’s Trace) are identical to Wilks’ Lambdas and according to
Tabachnick and Fidell (2001) Wilks’ Lambda is recommended for general use.
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20
The F-tests in MANOVA and ANOVA below are two-tailed. As Hypothesis 3 is
directional, the planned contrast tests on the interaction effect are one-tailed tests.
21
One sample t-tests are conducted to compare cell means for each of the four
treatments (results are not tabulated). The mean difference on the internal auditors’
assessed likelihood of intentional misstatements is significant (t = 6.74, p < 0.001).
The mean difference on assessed likelihood of intentional misstatements is also highly
significant between the two conditions (t = 3.76, p < 0.001). Overall, the results on the
t-tests are consistent with the predictions in Hypothesis 1b and 2.
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Table 2
Internal auditors’ assessments on the likelihood of intentional misstatements
Contrast Weights
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more skeptical in assessing fraud risk by considering the poor tone at the top as
a signal to potential fraud.
The significant main effect of the coordination between internal and external
auditors in Panel B (F = 30.30, p = 0.000) and the associated means in Panel A
of Table 2 suggest that the coordination has a significant impact on the internal
auditors’ assessments on the likelihood of intentional misstatements. Consis-
tent with Hypothesis 2, the finding indicates that the internal auditors’
suspicion about the existence of intentional misstatements is higher when there
is no coordination between internal and external auditors, compared to when
there is such coordination. That is, having the internal audit function to
coordinate assurance-related activities with external auditors is perceived to be
associated with fewer financial misstatements.
The interaction of tone at the top and coordination is significant at the five
percent level in the ANOVA (F = 3.84, p = 0.045). To examine this interaction
effect further, we conduct planned contrasts tests. Hypothesis 3 predicts that
the existence of coordination between internal and external auditors can
moderate the effect of a poor tone at the top on internal auditors’ fraud risk
assessments more than the effect of a good tone at the top. We expect that the
mean difference of the internal auditors’ fraud risk assessments between the
poor tone-coordination condition and poor tone-no coordination condition
will be greater than the mean difference between good tone-coordination
condition and good tone-no coordination condition. Given that we also expect
that the internal auditors’ fraud risk assessments will not differ significantly
under a good tone at the top by having coordination with external auditors, we
assign the same weight to the two means of fraud risk assessments under the
good tone condition. Therefore, we use the following contrast codes (in
parentheses) to examine the ordinal interaction: Good tone-Coordination ( 1);
Good tone-No coordination ( 1); poor tone-coordination (0); poor tone-no
coordination (2)22 .
The results using planned contrasts are shown in Panel C of Table 2. An
ordinal interaction contrast coding which reflects our specific directional
predictions shows a significant result, supporting Hypothesis 3 (t = 9.828,
p = 0.000) on the moderating effect of the existence of coordination. That is,
the existence of the coordination between internal and external auditors has a
larger downward effect on the internal auditors’ assessments on the likelihood
of intentional misstatements when the tone at the top is poor than when the
tone at the top is good.
We present a plot of the mean for each treatment group as Figure 1. As
shown in Figure 1, the difference in the mean assessments on the likelihood of
intentional misstatements across the coordination conditions is larger when the
tone is poor, compared to when the tone is good. Based upon the statistical
22
The statistical inference remains unchanged when we employ the alternative contrast
weights ( 2, 2, 1, 3).
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80
The likelihood of intentional misstatements
70
60
50
Coordination does not
40 exist
Coordination exists
30
20
10
0
Poor tone Good tone
significant interaction and the pattern of means in Figure 1, our results suggest
that effective coordination between internal and external auditors is viewed as
an effective mechanism to mitigate the effect of poor tone at the top on assessed
risk of material misstatements by the internal auditors.
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2. That is, a poor tone at the top is considered as an important signal to the risk
of management overriding by the internal auditors because a poor tone may
provide more opportunities for the management to override internal controls.
The internal auditors are more concerned with the risk of management
overriding when there is no coordination between internal and external
auditors.
The interaction effect of the tone at the top and coordination on the internal
auditors’ assessed likelihood of management overriding controls is not
statistically significant (F = 2.43, p = 0.124). Buckless and Ravenscroft (1990)
suggests that contrast coding provides greater statistical power than the
conventional ANOVA when examining ordinal interactions. As we predict an
ordinal interaction effect in Hypothesis 3, we use contrast coding to further
examine this interaction effect. Similar to the primary measure of the dependent
variable, we employ the same contrast coding.23 Planned contrasts in Panel C
of Table 3 highlight significant ordinal interactive effect between the tone at the
top and coordination with external auditors on the judgement of likelihood of
management overriding controls. Using the same contrast weights to each
treatment as of the primary measure, the results on the planned contrasts test
reveal that our specific directional prediction is significant (t = 9.343,
p = 0.000). That is, the existence of the coordination moderates the impact
of a poor tone at the top on the internal auditors’ assessments on the likelihood
of management overriding controls.
23
We employ an alternative contrast weights ( 2, 2, 1, 3). The statistical inference
remains unchanged.
24
The participants were asked to rate their perception of the quality of the tone at the
top, the level of coordination with external auditors and the overall fraud risk in the case
company. The ratings on these questions are used as covariates in the ANCOVAs.
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Table 3
Internal auditors’ assessments on the likelihood of management overriding controls
Contrast Weights
H3 1 1 0 2 9.343 0.000***
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5. Conclusion
25
Certificate in Control Self-Assessment (CCSA) is a specialty certification for
practitioners of control self-assessment (CSA) by the Institute of Internal Auditors.
CCAS candidates must obtain one year of control-related business experience, such as
CSA, auditing, quality assurance, risk management or environmental auditing.
26
These certifications include Certified Practicing Accountant (CPA), Chartered
Accountant (CA) and Certified Internal Auditor (CIA).
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that they perceive a poor tone at the top as an important signal to potential
financial misstatements.
We also investigate the benefit of having internal auditors coordinate
assurance-related activities with external auditors on internal auditors’ fraud
risk assessments. We find that the internal auditors’ assessed fraud risk is lower
when there is coordination with external auditors, compared to when such
coordination does not exist. The finding suggests that internal auditors perceive
the coordination with external auditors as a means to reduce potential financial
problems and to enhance the quality of financial statements.
This study is subject to several limitations. First, while we follow previous
research methodology, the concept of management influence over internal
auditors is difficult to operationalise to an experimental setting. In the light of
recent corporate frauds, internal auditors may be more wary of advocating for
management positions when making judgements in an experimental setting.
Second, while our experiment uses an in-house internal audit setting, prior
studies on the source of the internal audit service suggest that an outsourced
internal audit function is perceived to be more independent and competent
(DeZoort et al., 2001; Del Vecchio and Clinton, 2003; Carey et al., 2006;
Glover et al., 2008; Desai et al., 2011; Prawitt et al., 2012; Koch et al., 2015).
Although the results from the sensitivity analyses suggest no significant
differences between participants classified by employer, future research could
consider differences in perceptions arising from the location of the internal
audit function. Third, the current experiment does not measure the confidence
level of the internal auditors when they are making fraud risk assessments.
Finally, the manipulation of tone at the top is designed to be relatively strong.
While having such a strong manipulation helps maintain a high level of internal
validity, the design of the manipulation in the current experiment does not
capture the many subtle characteristics of tone at the top in an actual
organisational setting. Much further research is needed from a variety of
methodological perspectives to better understand the influence of tone at the
top on the role and decisions of the internal auditor, and indeed how the
internal audit function can serve to improve the tone at the top.
Acknowledgments
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