CURRICULUM VITAE

Sakshi Bhatnagar

547, Pocket D, Dilshad Garden,

Delhi-110095

Phone: 9873780885

OBJECTIVE

• To pursue a career in challenging environment with ample opportunity to grow and gain new
heights through constant learning and hard work.

EDUCATIONAL QUALIFICATIONS

• Passed 10th from Govt. Girls Sr. Sec. School with 76% from CBSE, Delhi in 2001.
• Passed 12th from Govt. Girls Sr. Sec. School with 60.6% from CBSE, Delhi in 2004.
• Passed Bachelor of Arts from Shobhit University in year 2014.

Professional Accomplishments

• Knowledge of MS word, Excel, Internet and SAP, Gadmin and Gcases (google's platform), Citrix
( NASP, GCAP, TRIUMPH, SSP)
• Was a part of the Pilot batch for ACCENTURE (Google) for Customer Support Team and
Investigation Team .
• Berlitz certified.
• British council certified C1.

WORK EXPERIENCE

• Worked with American Express since March 31st 2016 till Feb 12th 2018 as New
Accounts Analyst .

Job Responsibilities :
 • Trained on Multiple Skills , General, Fraud, Rush Sup, Error Correct, Balance Transfer (GCAP).
• Analyzing credit data and financial information of consumers or companies that are applying for
various products of American Express .
• Processing applications on the basis of calls and documents received.
• Finalizing the application and communicating with the customers through phone & letters.
• Doing Upselling of the various products, achieveing targets.
• Taking personal accountability of my work and enhancing process knowledge.
• Helping new Team Members to come up with their learning curve as quickly as possible.
• Keeping everyone engaged in the team to drive results.
• Identifies and analyzes the credit card fraud cases, General cases and card holder information via
documents sent by the applicants.
• PROMOTED AS A TEAM COACH IN 13 MONTHS OF THE TENURE.

• Worked with Accenture Services P Ltd. , GOOGLE project as IT Operations Analyst since July
2014 till Dec 2015. Band 11 (Subject Matter Expert)

Job Responsibilities :

• Resolve operational issues and refined processes.

• Review all the Gmail accounts processed by "Investigation Analysts".
• Work closely with Gmail accounts to ensure the security of customer accounts and resolve
issues.
• Supervised employees engaged in processing the Gmail accounts and keep the records of all
recovered Gmail Accounts.
• Supervised, coordinated, directed and monitored staff activities to ensure prompt, courteous,
and accurate responses are provided to customers’ request.
• Identified areas for improvement and developed solutions.

• Worked with Youngistaan Business Solutions as Tele Marketing Eecutive since August 2012 till
July 2014 .

Job Responsibilities:

• To make outbound calls to the customers to sell ICICI Life Insurance and Credit Cards.
• To Fix Meetings with the clients.
• Generate leads.
• To meet and close the sales.End to End Sales
• Achieve targets through calls and direct sales.
PERSONAL DETAILS

Date of Birth : 31st August 1985

Languages Known : Hindi and English

Nationality : Indian

Marital Status : Married

Permanent Address : 547, Floor 2nd, Pocket D, Dilshad

Garden,Delhi-110095

E-mail : sakshi190115@gmail.com