KIRAN KUMAR MAMIDI

Mobile: 09885004284, Email: mvkiran143@gmail.com/mvkiran143@rediffmail.com

Plot No.81, Shalivahananagar, Sri Nagar colony, Ameerpet, Hyderabad

Seeking assignments in Process Management/ Operations Management with an organisation

of repute

SYNOPSIS
 An astute, results-oriented leader with proven success of over 5 years in Operations Management,
Process Management, Quality Management & Client Servicing.
 Proficient at managing & leading teams for running successful process operations & experience of
developing procedures, service standards for business excellence.
 A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating
new design solutions and ideas.
 Possess excellent interpersonal, communication and organisational skills with proven abilities in team
management, customer relationship management and planning.

AREAS OF EXPERTISE
Process Management
 Mapping client’s requirements and coordinating in developing, implementing and migrating processes in
line with the guidelines specified by the client.
 Creating & implementing workflows to facilitate structured support in all areas and issues.
 Overseeing process improvement initiatives through system changes, process re-alignment/ redefining &
efficiency management.
 Sending reports to the top management and maintaining the agreed SLA & thereby focusing on
maximising customer experience while optimising costs.

Operations Management
 Implementing short/ long-term plans for achieving process objectives.
 Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate
measures to maximize customer satisfaction level.
 Coordinating with process managers to provide them with the feedback related to the trainings and the
recruits that would be joining their process.
 Interacting with clients through e-mails and daily conference calls to review and resolve operational issues
as well as implementing new process & procedure changes.

Quality Management
 Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs
and work processes and thus managing cost-effective operations.
 Setting of quality monitoring tools and methodologies and ensuring adherence to the same.
 Designing modifications for overall improvement in quality and service standards.
 Executing various quality improvements projects.

Customer Relationship Management

 Supervising customer service operations for rendering and achieving quality services; providing first line
customer support by answering queries & resolving their issues, ensuring minimum TAT.
 Maintaining cordial relations with customers to sustain the profitability of the business.
 Handling customer grievances and resolving issues.

EMPLOYMENT PROFILE
Since May’05 at ADP (Automatic Data Processing), Hyderabad as Sr. Process Analyst

The Role:
 Processing of COBRA Benefits of the employees according to the US Medical Health Plan Law.
 Handling various quires raised by the QB about COBRA Law and benefit.
 Processing of much secured Client information.
 Analysing and solving the issue.
 Working as Analysis according to US Federal Law.
 Generating payroll reports for client companies and calculating taxes in our client employees.
 Converting data into excel sheets before load in mainframe.
 Generating report of Balance Total Report.(BTR)
 Calculating Federal, Medicare & state taxes.
 The Attainments:
 Achieved, 12 “E-recognition” awards from US Project Manager’s, for working late nights and for hot
conversions sent to client’s within the time limit with good quality work.
 Taken initiative to maintain the total team production data, attendance data. Created the all the
production data sheet using the Excel.
 Taken necessary action to streamline the process with the help of US people for COBRA process.
 Promoted as senior process analyses, and got so many appreciations from Business Unit.

Since Feb’08 at ADP (Automatic Data Processing), Hyderabad as Sr. Quality Analyst

The Role:
 Working with the team and Business Unit to maintain standards and fulfill business
requirements to improve the quality and quantity of the Business.
 Working with Business Unit in preparing Process Protocols to improve the process
administration.
 Working on process escalations and preparing detailed explanation for Management review.
 As a Subject Matter Expert, taking care of On Job Trainings and Mentoring.
 As the point of contact for the team in HYD escalating issues which are critical and
problematic
 Detailed case study and research analysis.
 Preparing weekly and monthly reports for the management review.

The Attainments:

 Successfully transitioned all major tasks to HYD and trained the team on the same.
 Played a vital role in implementation of COBRA Operations Structure.
 Trained and mentored Pune/Hyd teams and played a vital role in implementing the team
successfully as part of DR BCP.
 Outlined a process with specifications of providing validated data for the weekly and monthly
dashboards to the management.
 Initiated Huddles and Feedback sessions with the Quality and Training teams to ensure
standardization of the process.
 Received Give It Fresh Thought (GIFT) award for suggesting changes in the process and improving
the productivity.
 Was part of COBRA Integration Process and suggested valued changes to the process.
 Handled Multiple Processes (Data Services, EDI, Tier II and Appeals)
 Received monthly recognitions for best performance.

Jan’03-May’05 at Global Trust Bank, Hyderabad as Operations Representative-Capital Market, DP

The Role:
 Providing support to the Management in taking strategic decisions.
 Preparing MIS statement on billing, recovery pending dues and reporting the same to higher authorities
 Attending the branch queries in respect of Depository Operations.
 Processing the transactions in BIRDS (in-house Software)
 Executing in delivery instructions for pay-in as per NSDL deadline.
 Maintaining and updating of daily MIS reports.

The Attainments:

 Functioned as an In-charge of the entire operations of Capital market of Depository Operation in Head
office in Global Trust Bank.
 Created the Macros to change the data from word to excel. As per macro the projects was streamlined
which working very efficiently.
 Received appreciation from M D for increasing the capital market business with New product based ides.
 ACADEMIA

 MBA(finance and human resource management) from Andhra University.

 B.Com from Andhra University 2003
 PGDCA from NIIT 1999

IT SKILLS: Office Automation & Internet Application, SAP 4.7

DATE OF BIRTH: June 10th 1980.