STUDENT SATISFACTION SURVEY QUESTIONNAIRE

Name: (Optional)
Age:
Purpose of learning English as Secondary Language (ESL):
Language program enrolled:
Contact details: (Optional)

At [NAME OF SCHOOL BUSINESS], we aim to continuously provide our students with the best language
training services through its featured language programs of TOEIC, TOEFL, and IELTS. To further better the
services we provide, we would like to ask a few minutes of your time and answer this survey questionnaire.

The information you have shared in this survey shall be strictly kept confidential and shall be utilized only for
the improvement of the educational as well as the operational functions of the school business.

1. In general, I am satisfied with the language training and other related services provided by the school.
a) Very Satisfied
b) Satisfied
c) Dissatisfied
d) Very Dissatisfied

2. Check the box according to your educational experience in the school:

Very Satisfied Satisfied Dissatisfied Very Dissatisfied

1. Language materials availability
2. Teacher competency
3. Teacher approachability
4. Teaching quality
5. School’s reputation
respectability

For any additional comments you would wish to suggest to the school operations management, please comment
freely below:

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3. Check the box according to your satisfaction of the facilities offered in the school:

Very Satisfied Satisfied Dissatisfied Very Dissatisfied

1. School campus
2. Enrolled language program materials
availability
3. Campus library accessibility
4. School campus parking accessibility
5. Audio-visual availability
For any additional comments you would wish to suggest to the school operations management, please comment
freely below:

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