SONNY San Jose TUGANO

F20 RSG Townhomes Rosario Pasig City

Mobile No. 0922-3786196
Landline No. 02-7744305
E-mail add: tugano.sonny@yahoo.com

Objective: To utilize my interpersonal skills and experiences in hotel and

restaurant services to contribute to the success and productivity of
the enterprise I am seeking employment with.

SKILLS and SCOPE OF WORK based on PREVIOUS EMPLOYMENT:

 Gathering customer feedback & judging patterns, trends, initiating specific to

continuously improve total customer satisfaction.
 Evaluating results of short & mid-range objectives of the store.
 QSC levels in the store at all times.
 Managing crew training.
 Maintaining personnel files.
 Executing the store retention plan.
 Conducting crew meetings.
 Executing the in-store portion of the crew recruitment plan.
 Developing & implementing store extensions of market promotions.
 Completing & analyzing store reports & formulating corrective action plans.
 Energy & resource conservation.
 Maintains spare parts inventories.
 All store equipment & the Planned Maintenance program.
 Conducting management team meetings in the absence of the store manager.
 Organizing the stores monthly activities calendar to achieve store objectives.
 Assisting store manager with monthly management schedule.
 Training swing managers.
 Preparing & conducting swing manager performance reviews.
 Assisting in training manager trainees & second assistants.
 Assisting with manager trainee performance reviews.
 Executing assigned activities to build sales.
 Projecting initial monthly P&L; assisting with control of all line items;
responsible for designated line item.
 Reconciling monthly P&L and determining restaurant profit opportunities with
the assistance of the store manager.

WORK EXPERIENCE:

 February 01,2014 to July 01,2015 Cabalen Restaurant MOA

Store Supervisor

 November 11, 2012 to April 5, 2013 Manang Chicken Restaurant

Store Supervisor

 March 1, 2011 to March 28, 2011 Bon Chon Restaurant Dubai

Store Manager
  April 16, 2009 to January 15, 2011 Latizze Restaurant
Store Supervisor

 January 21,2008 to February 14, 2009 New Horizon Hotel

Waiter

 October 01, 2006 to June 22, 2007 Baliwag Grill & Restaurant
Store Manager

 January 01, 2003 to May 31, 2005 Mcdonald’s Company

1st Assistant Manager

 June 2000 - December 2002 Mcdonald’s Company

2nd Assistant Manager

 July 1997 – May 2000 Mcdonald’s Company

Swing Manager

 Sept 1992 – June 1997 Mcdonald’s Company

Service Crew

TRAININGS ATTENDED

1. IOC - Intermediate Operations Course

January 2002

2. BMC – Basic Management Course

April 2000

3. BOC – Basic Operations Course

August 1998

SKILLS

Computer Literate in Microsoft Word and Excel, Internet Access

Driving

EDUCATION

1992 – 1994 Bachelor in Science in Architecture

Far Eastern University

PERSONAL INFORMATION

Nationality: Filipino
Birthday: January 9, 1974
Status: Married

Character references are available upon request