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rief overview of Taiwan’s National Health Insurance
Total health spending in Taiwan in 2013 was 6.63 percent of Taiwan’s GDP, of which the
NHI accounted for 52.2 percent. Out-of-pocket spending by the insured accounted for
another 35.8 percent, government public health and general administration expenditures
6 percent, and health care investments 5.4 percent.[3] This is low compared to OECD
countries where the average health spending was 9.3 percent of GDP in 2012 (Figure 1).
Pubic satisfaction with the NHI has been high, averaging in the 80 percent range in recent
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years.[4] Waiting lines for visits and procedures, if any, are short, and patients have free
choice of providers, as there is no gate-keeper system such as that in the UK’s National
Health Service or in American HMOs.
Figure 1
Except for the rst three years since implementation (1995-1998), annual growth in
expenditures in Taiwan’s NHI had typically outstripped revenues. In the period 1996-2008,
for example, NHI revenues increased at an annual rate of 4.43 percent while expenditures
increased at an annual rate of 5.33 percent.[5] A major health care reform—the Second-
Generation NHI (G2-NHI)—implemented in January 2013 reversed the NHI’s nancial
dif culties. Prior to the G2-NHI reform, the NHI’s revenue was derived primarily from
payroll-based premiums. But payroll represented just 60 percent of total national income
in Taiwan. The G2-NHI reform established a supplemental premium base. Supplemental
premiums now are levied on six additional sources of non-regular-payroll income, namely,
bonuses, rent, interest, dividends, professional fees, and pay from second jobs. With the
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additional supplemental premiums, the total premium base now covers 90 percent of
Taiwan’s total national income. The reform has enabled the NHI to not only cover its
annual health care expenditures, but also to eliminate accumulated de cits from prior
years. In fact, the NHI now has a sizable surplus, something it had not seen since 1998.
The NHI’s sound nancial status is expected to last through at least 2017.
Taiwan’s NHI may be said to be a high performing health care system compared with
many other health care systems around the world. In terms of cost-effectiveness, Taiwan’s
system outperforms the U.S. system, which spends more than 17 percent of U.S. GDP but,
before the ACA was passed in 2010, left some 50 million, or 16 percent of Americans
uninsured. The ACA is expected to cover an estimated 30 million Americans by 2020—a
goal that may or may not be reached. Even if it is, an estimated 20 million Americans may
still remain uninsured at that time.
A main reason for NHI’s high performance is the ability of the government, as the single
payer, to set and regulate fees, and impose a global budget system that caps total NHI
expenditure. For 2015, for example, NHI expenditure is budgeted to increase 3 percent
from its 2014 levels. The NHI Administration (NHIA), the government agency that
administers the NHI under the Ministry of Health and Welfare (MOHW), wields near
monopsonistic power as the single buyer of and payer for health care services including
drugs vis a vis health care providers. This power enables the NHIA to control costs and
provide Taiwan’s public with affordable health care services, in sharp contrast to the
United States where private health insurers often have limited power to set fees, especially
in markets dominated by large provider organizations.
Another critically important factor is the NHIA’s powerful information technology (IT)-
driven administrative system, which provides high administrative ef ciency at low cost. In
2014 the administrative budget for the NHI was 1.07 percent of total NHI expenditure.
This high “medical loss-ratio,” as we would call it in the United States, means more money
is available to provide medical services instead of paying for administrative and marketing
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costs, and earning pro ts. The NHI’s IT system also provides near real-time information
on expenditures, utilization, and public health emergencies like outbreaks of in uenza
and avian u.
Its many successes notwithstanding, Taiwan’s NHI, like any other health care system
around the world, has its share of challenges. The rest of this paper will focus on some of
the major challenges. Where possible, comparisons with OECD countries will be drawn to
put Taiwan’s health care system in international context.
Population aging
Taiwan has a relatively young population compared to OECD countries except Mexico.
While among OECD countries 16.5 percent of the population was 65 years and over in
2013, in Taiwan the comparable gure was 11.5 percent.[6] Taiwan, however, faces an
unusually rapid demographic transition—its people are living longer, but fewer children
are being born. Taiwan’s fertility rate in 2011 was lower than any OECD country.[7] The
rate of aging of Taiwan’s population is therefore accelerating. In 2015, people aged 65 and
over will account for 12.5 percent of the population, by 2030 it will be 24.1 percent, and by
2050 36.9 percent.[8]
NCDs accounted for 79.3 percent of all deaths in Taiwan, 64.2 percent of all deaths among
the top 10 causes, and 69.1 percent of all deaths among those 65 years old and over in
2013.[11] Cancer, the leading cause of death in Taiwan since 1982, accounted for 29
percent of all deaths in 2013, followed by cardiovascular disease at 11.5 percent, cerebral
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vascular disease at 7.3 percent, and diabetes at 6.1 percent.[12] Three major NCDs—
cancer, cardio- and cerebral-vascular disease—accounted for 45.9 percent of all deaths
among people 65 years and over in 2013.[13]
The rising burden of NCDs in Taiwan has serious implications for the NHI in terms of both
growing utilization of services and associated health care costs, and potentially increased
demand for a larger health care workforce. All major NCDs have seen signi cantly
increased utilization of NHI services and costs over time. For example, for cancer care in
the decade 2003-2013, the number of cancer patients seeking outpatient care increased by
74.4 percent for the period, outpatient visits increased by 68.7 percent, and the average
cost for outpatient visits per cancer patient by 89 percent. For cancer inpatient care, the
number of patients increased by 63.6 percent, inpatient episodes by 58.2 percent, and the
cost of care per inpatient episode by 1.7 percent.[16]
To ensure access to medical care for those with the greatest medical need, the NHIA issues
a “catastrophic illness certi cate,” which exempts all copayments and coinsurance, to
patients with one or more of 30 catastrophic diseases, residents of remote mountainous
areas and offshore islands, pregnant women and child delivery, children under three,
veterans and their dependents, and low-income households. Chronic renal failure and
cancer had the highest outpatient costs in 2013, accounting for 45 percent and 33.5
percent of NHI’s total annual outpatient care expenditures, respectively.[17] For inpatient
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care, cancer accounted for 45 percent of NHI’s total 2013 expenditures, long-term arti cial
ventilation for 22 percent, and chronic nervous system disease for 11.5 percent,
respectively.[18]
As of 2011, 861,000 residents, or 3.7 percent of Taiwan’s population, were holders of the
certi cate. Medical care costs for this group accounted for 27.2 percent of NHI’s total
annual expenditure in 2011,[19] and by 2013 increased to 29.4 percent.
While it is important to remove nancial barriers to needed medical care, in the longer
term the question of sustainability of the current generous copayment exemption policy
must be raised. Going forward, eligibility for copayment exemption should be reviewed
through means-testing to prevent reverse income redistribution from the middle class to
the rich. At present, all NHI enrollees, regardless of their economic status, are entitled to
this generous government subsidy. In addition, the questions of clinical- and cost-
effectiveness of care and end-of-life care must also be addressed to reduce futile care and
waste; for example, inde nite arti cial ventilation for life support of patients in a
permanent vegetative state.
Quality of care
Using increases in life expectancy as an outcomes measure, the NHI has brought
substantial health improvements to Taiwan’s population. As of 2013, life expectancy in
Taiwan was 76.69 years for men and 83.25 years for women, while the gures for the
United States in 2011 were 76.3 for men and 81.1 for women.[20] A 2010 study showed
that the NHI has been associated with a reduction in deaths from amenable causes—
deaths avoidable with access to timely and effective health care.[21]
However, the latest data, released in March 2015 by Taiwan’s MOHW, suggest that the
overall level of quality of health care in Taiwan (distinct from improvement) as measured
by speci c quality indicators, still leaves room for improvement in terms of both clinical-
and cost-effectiveness.
Taiwan’s MOHW has, since 2014, compiled annual reports comparing the quality of health
care in Taiwan with OECD countries, using the indicators adopted for the OECD Health
Care Quality Indicators Project (HCQIP). The reports represent, in a forthright and self-
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critical manner, benchmarks on the quality of health care in Taiwan. Table 1 shows how
the Ministry’s 2014 Population Healthcare Quality Indicators Report graded Taiwan’s
performance relative to OECD countries, using letter grades A to D where “A” denotes
ranking in the top 25 percentile (best), “B” in 26-50 percentile, “C “ in 51-75 percentile,
and “D” in lowest 25 percentile (worst). Grading was done for primary care, acute care,
cancer care, infectious disease care, and patient experience.
Table 1
Overall, the reported grades indicate that there is signi cant room for improvement in the
quality of care in all areas measured, except infectious disease prevention where Taiwan
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scored well with four A’s and two B’s out of six indicators. This is not surprising because
Taiwan has a long history of outstanding public health service.
Figure 2
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Figure 3
The clear message is that doctors in Taiwan need to spend signi cantly more time and
communicate more effectively with their patients on visits.
The D grades on “patient experience” notwithstanding, the NHI continues to enjoy high
public satisfaction for the nancial protection, comprehensive bene ts, easy accessibility,
free choice of providers, and virtually no waiting times it offers Taiwan’s public.[25]
Doctor shortages
Compared to OECD countries, Taiwan has fewer doctors and nurses. Physician- and nurse-
population ratios in Taiwan are 1.7 doctors and 5.7 nurses per 1,000 population, compared
to the median of 3.3 doctors and 8.6 nurses in OECD countries.[26] Taiwan’s low ratios
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For several years now there have been growing concerns in Taiwan over doctor shortages
in certain specialties, namely internal medicine, surgery, pediatric, obstetrics and
gynecology, and emergency medicine. The growing demand for medical services driven by
both public expectations and a rapidly aging population, the threat of malpractice suits,
perceived asymmetry of NHI fees relative to the doctors’ training and productivity, and
long work hours are the main reasons some doctors in these specialties have left for
“easier” specialties such as dermatology, ophthalmology, otolaryngology, and cosmetic
surgery, where work hours are shorter and more predictable, threats of malpractice suits
lower, pro ts higher, and the working environment more pleasant.
Other factors help explain the doctor shortage in the aforementioned specialties. Since
2000, Taiwan’s low fertility has drastically reduced the demand for OBG and pediatric
services, leading to fewer medical graduates choosing those specialties while a growing
number of current OBG doctors are reaching retirement age. Growing medical tourism and
demand for health care services in some Asian countries, for example Singapore and
China, may be drawing some doctors away from Taiwan by attractive offers of higher
salaries and shorter work hours. Emergency room crowding may be at least in part due to
misuse by patients. For example, patients are known to go to emergency rooms (especially
ER at medical centers) for minor problems such as week-old bruises, bleeding acne,
mosquito bites, or water in the ear from swimming.[28] Last but not least, it is easy for
doctors to switch specialties in Taiwan.
Proposed remedies to address doctor shortages include training more doctors than the
current government quota of 1,300 medical graduates a year, and reducing waste from
overuse of medical services by patients. Both measures, however, are easier said than
done. Some policy makers and experts, as well as professional associations in Taiwan,
including nurses associations, are opposed to increasing the number of new entrants into
their professions.[29]
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Nurse shortages
A strong argument can be made for increasing nurse staf ng levels to improve the quality
of care and patient safety in Taiwan. According to research funded by the Agency for
Healthcare Research and Quality (AHRQ) of the Centers for Medicare and Medicaid, U.S.
Department of Health and Human Services, among other studies, low nurse staf ng levels
tend to have “higher rates of poor patient outcomes such as pneumonia, shock, cardiac
arrest, and urinary tract infections.”[31] Pneumonia is the fth leading cause of death in
Taiwan. Might this be related to the low nurse-bed ratios in Taiwan’s hospitals? Families
of patients in Taiwan often ll the void left by sub-standard staf ng levels of nurses in
Taiwan’s hospitals. This is not just a burden to families; perhaps more signi cantly, it also
poses a threat, sometimes serious, to patient safety as families are not trained
professionals and cannot replace the work of trained professionals. Adequate nurse-bed
staf ng may be another important area to address to help reduce amenable mortality in
Taiwan. Quality improvement may be the most important area to focus on in Taiwan’s
next stage of health care reform to create greater ef ciency in NHI.
Taiwan currently does not have adequate long term care (LTC) facilities and personnel, but
these are urgently needed. Taiwan’s government has been planning for improved LTC and
will implement a program once it gures out how to nance and organize it, including an
adequate LTC workforce.
Payment reform
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Fee-for-service (FFS) has been the predominant method of provider payment in Taiwan.
Financial incentives inherent in an FFS payment system help drive supply-induced
demand, which may partially explain the high utilization of health care in Taiwan. As of
2014, the average number of visits to doctors per person per year (excluding dental and
traditional Chinese medicine visits) was 11.05-12.07.[32] These rates are lower than
Japan’s 13.0 visits and South Korea’s 14.3 visits per capita per year,[33] but roughly twice
as high as the median of 6.6 in other OECD countries.[34]
At the same time, the easy-access that health insurance such as the NHI facilitates creates
the well-known moral hazard inherent in all health insurance schemes. Coupled with the
cultural belief by many in Taiwan that more health care is better, the demand side drives
up the utilization of health care. On the supply side, competition for patients among
providers in Taiwan, who are predominantly private, creates a supplied-side induced
demand for health care under Taiwan’s predominantly FFS payment system. Supply-
induced demand (known as SID) plagues many health-care systems around the world.
Nations look to payment reform to make their health care system more ef cient. Taiwan is
pursuing alternative ways to pay providers, including diagnosis-related group (DRG)
payment for hospitals, pay-for-performance, bundled payments, and capitation to reduce
waste and low value care. Payment reform, however, is one of the most challenging tasks
in health reform anywhere, the United States included. In most countries FFS is still the
predominant payment method and the one most favored by providers. For example, in the
U.S., despite repeated calls for moving to “value-based reimbursement” for “better value
in health care” by insurers, health policy makers, and analysts, FFS is still the
predominant method to pay providers.
Taiwan’s NHIA is expanding the use of DRG payment for hospitals, experimenting with
pay-for-performance, case payments, and capitation. In this regard countries have much
to learn from one another.
Conclusion
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Taiwan’s NHI has been successful in providing generous and equitable universal health
coverage for Taiwan’s 23.4 million citizens and residents, especially in view of the
relatively limited resources—only 6.6 percent of Taiwan’s GDP in 2014—made available to
it. A strong case for higher health spending, however, can be made for several reasons.
First, higher health spending would allow faster adoption of new medical technology such
as new cancer therapies. New technology, including drugs, is often introduced two years
after their introduction in the United States, and sometimes up to ve years later.[35] In
2009, the NHI covered only 13 of the total of 17 target therapy drugs for cancer then
available on the world market.[36] Along with waiting for better cost-effectiveness data,
budgetary constraints contribute to delays in adopting new technologies. Larger budgets
therefore would allow speedier adoption of new technologies.
Second, higher health spending would allow upward adjustment of some fees to cover
costs. Currently, pro t margins on some services are negative.
Third, staf ng ratios of doctors, nurses, and allied health care workforce may be increased
to improve the quality of care and patient safety. Other reasons for higher health care
spending include developing health technology assessment capabilities including
evidence-based clinical guidelines and pathways to improve NHI’s clinical- and cost-
effectiveness and patient safety, implementing long term care, and conducting health
services research, such as innovative payment methods pilots and delivery models.
Taiwan’s public must also play a role in sustaining its cherished NHI, considered by many
as the keeper of social peace, by not overusing and abusing the system while also refusing
to pay higher premiums, the combination of which is the perfect recipe for the creation of
the Tragedy of the Commons in which rational individual choices work to the detriment of
the larger group. Taiwan’s public must be willing to pay a little more for better quality
health care. With per capita GDP (international dollars) in 2014 at 45,854, Taiwan is as
rich as Germany (45,888), Canada (44,843), and Denmark (44,343)—all of which spend far
more on health care—and has the scal capability to spend more on health care.[37] It is a
matter of willingness to pay and not ability to pay. The two are not the same. A country
may be willing to pay more for health care in principle, but it just does not have the
resources to do that (ability to pay). This is the case in many developing countries. On the
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other hand, a country may have ample ability to pay, but may not wish to allocate more
resources to health care (willingness to pay). Taiwan has been in the second category. It
should be understood that any additional funding for the NHI be earmarked for targeted
bene ts to avoid waste and misuse, as this author has argued as early as 2003.[38]
Finally, Taiwan’s providers must also be willing to be held more openly accountable for
the quality of the services they deliver.
Taiwan has shown the world how a single-payer health care system can control costs while
providing generous universal health coverage. Recent published reports comparing the
quality of health care in Taiwan with OECD countries, however, show that Taiwan’s policy
makers recognize the need to improve the quality of its health care in almost all areas of
clinical care measured in the OECD HCQIP.
Quality improvement represents an opportunity for the NHI to further improve its
ef ciency. One of Taiwan’s strengths is its willingness to learn from other countries, and
this extends to health policy makers – in contrast to U.S. health policy makers who show
much greater reluctance to learn from systems abroad. The very creation of Taiwan’s NHI,
which is basically an amalgam of the Canadian health insurance system and the German
method of nancing health care, is such a manifestation. Another is the introduction of
global budgets to control health care cost and eliminate de cits, which also was inspired
by earlier German reform policies. The fact that Taiwan health policy makers benchmark
the OECD shows that Taiwan is still looking abroad for lessons. In the case of quality of
care, one can expect quality improvement to be a major part of Taiwan’s next health
reform.
[1] For a more detailed discussion of Taiwan’s National Health Insurance, see Tsung-Mei
Cheng, “Re ections on the 20th Anniversary of Taiwan’s Single-Payer National Health
Insurance,” Health Affairs 34, No. 3 (2015): 502-510.
[2] See, for example Radnofsky, Louise, “Insurers faulted over women’s health care,” Wall
Street Journal, April 30, 2015.
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[3] Taiwan Ministry of Health and Welfare, “Statistics and Trends in Health and Welfare
2013,” Taipei (2013). Chinese.
[5] Chih-Liang Yaung, “Looking After the Disadvantaged, Focus the Economy to Bene t
the People: Proposal for NHI Premium Rate Adjustment According to the Law,” (Oral
Report to President Ma Ying-Jeou. Taipei, March 17, 2010) Chinese.
[6] Taiwan Ministry of Health and Welfare, “Statistics and Trends in Health and Welfare
2013,” Taipei (2013): 131. Chinese.
[7] Ibid.
[8] Taiwan National Development Council, “Republic of China Population Estimates 2014-
2061,” Taipei (2013) Chinese.
[9] Prince, Martin J., Fan Wu, Yanfei Guo, Luiz M. Gutirerrez Robledo,Martin O’Donnell,
Richard Sullivan, and Salim Yusuf. “The burden of disease in older people and
implications for health policy and practice,” Lancet 385, Issue 9967 (2015): 549-562.
[11] Taiwan Ministry of Health and Welfare, “2013 Statistical Analysis of Causes of Deaths
in Taiwan,” (News conference, June 25, 2014). Chinese.
[12] Taiwan Ministry of Health and Welfare. “Statistics and Trends in Health and Welfare
2013,” Taipei (2013): 9. Chinese.
[13] Ibid., 13
[15] Tsung-Mei Cheng, “Taiwan Province of China’s Experience with Universal Health Care
Coverage,” in The Economics of Public Health Care Reform in Advanced and Emerging
Economies, eds. Benedict Clements, David Coady, and Sanjeev Gupta. (Washington DC:
International Monetary Fund, 2012), 253-279.
[16] Ministry of Health and Welfare, “Taiwan. Statistics and Trends in Health and Welfare
2013”. Taipei (2013): 85. Chinese.
[17] Ibid., 93
[18] Ibid. Data calculated by author by averaging costs for male and female patients.
[19] Taiwan National Health Insurance Administration, “NHI 2012-2013 Annual Report,”
Ministry of Health and Welfare. Taipei: Taiwan (2012).
[20] Tsung-Mei Cheng, “Re ections on the 20th Anniversary of Taiwan’s Single-Payer
National Health Insurance,” Health Affairs 34, No. 3 (2015): 507.
[22] Taiwan Ministry of Health and Welfare, “Population Healthcare Quality Indicators
Report,” Taipei (2014).
[23] Ibid.
[25] Tsung-Mei Cheng, “Re ections on the 20th Anniversary of Taiwan’s Single-Payer
National Health Insurance,” Health Affairs 34, No. 3 (2015): 502-510.
[26] Taiwan Ministry of Health and Welfare, “Statistics and Trends in Health and Welfare
2013,” Taipei (2013): 135. Chinese.
[27] Ibid., 55
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[29] Author’s personal meeting with Huang Huang-Hsiung, Member of the Control Yuan,
Government of Taiwan, in Taipei, Taiwan, September 6, 2012. Huang is author, with Sheng
Mei-Chen and Liu Hsing-Shan, of a major report, “Comprehensive Physical of the
National Health Insurance,” (Taipei: Taipei Medical University Wu-Nan Publishing
Company, January 2012). Chinese.
[30] Li-Ting Chen, “Doctor shortages/Medical care facing shortages of 7,000 doctors in ve
specialties by 2022” United Evening News. Taipei, Taiwan, December 19, 2014.
[31] U.S. Department of Health and Human Services, Hospital Nurse Staf ng and Quality of
Care, by Mark W. Stanton. Research in Action Issue 14. Agency for Healthcare Research
and Quality. Rockville, Maryland, (March 2004):
http://archive.ahrq.gov/research/ ndings/factsheets/services/nursestaf ng/nursestaff.pdf
[33] “OECD health statistics 2014,” Organization for Economic Cooperation and
Development, Updated November 2014; accessed January 28, 2015,
http://stats.oecd.org/index.aspx
[34] Taiwan Ministry of Health and Welfare, “Statistics and Trends in Health and Welfare
2013,” Taipei (2013). Chinese.
[35] Tsung-Mei Cheng, “Lessons from Taiwan’s Universal National Health Insurance: A
Conversation with Taiwan’s Health Minister Ching-Chuan Yeh,” Health Affairs 28, no. 4
(2009): 1035-1044; and, Yaung, Chih-Liang, “Transparency in Drug Policy Meetings are
Helpful to the NHI,” United Daily News, April 14, 2015. Chinese.
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[36] Tsung-Mei Cheng, “Lessons from Taiwan’s Universal National Health Insurance: A
Conversation with Taiwan’s Health Minister Ching-Chuan Yeh,” Health Affairs 28, no. 4
(July/August 2009): 1037.
[37] Per capita GDP data based on International Monetary Fund World Economic Outlook
Database, Updated April 2015,
https://www.imf.org/external/pubs/ft/weo/2015/01/weodata/index.aspx
[38] Tsung-Mei Cheng, “Taiwan’s New National Health Insurance Program: Genesis and
Experience So Far,” Health Affairs 22, no. 3 (2003): 61-76.
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