11/30/2010

1. Placing an order

2. Acknowledging an order

3. Advice of Despatch

Source: Ashley, A. 2007. Commercial Correspondence.

Examples
Oxford University Press, New York

We have received your letter of……. and should be glad if you would
accept our order for the following goods.
We are obliged to your quotation/letter of ……. and should be glad if you
would accept our order for the following goods.
We thank you for your letter for…. and enclose our official order for the
following goods.
We have received your quotation of…. and please send the following
goods as soon as possible.
We have received your letter of….. and as the prices quoted in your letter
are satisfactory, please arrange to deliver the following goods as quickly as
possible.
Please find enclosed our Order No. B4521 for 25 “Clearsound” transitor
receivers
The enclosed order (No. R154) is for 50 packets of A4 copier paper
Thank you for your reply of 14 May regarding our email about the mobile
phones. Enclosed you will find our official order (No. B561) for……
I would like to place a trial order for the “Letherine” material we discussed
at the trade show last month. Please find enclosed………………….

1

We shall pay for the goods by banker’s transfer on receipt of your pro-
forma invoice.
We shall open a letter of credit as soon as we receive your pro-forma
invoice.
We shall pay for the goods by banker’s transfer within 20 days from the
date of delivery.
As we have agreed, the payments would be made against quarterly
statement
As agreed you will draw on us at 30 days, D/A with the documents being
sent to our bank, The National Mercantile Bank
We would like to confirm that payment is to be made by irrevocable letter
of credit, which we have already applied to the bank for.
Once we have received your advice, we will send a bank draft to……
……and we agreed that payments would be made against quarterly
statements……
Please send the goods by intercity express as we need them before “Idul
Fitri”.
We advise delivery by road to avoid constant handling of this fragile
consignment.
Delivery before fasting month “Ramadhan” is a firm condition of this order and
we reserve the right to refuse goods delivery after the time.
It is essential that the goods are delivered before the beginning of November,
in time for the Christmas sales period.
Delivery before 28 February is a firm condition of this order, and we reserve
the right to refuse goods delivered after that time.
Please confirm that you can complete the work before the end of March, as
the opening of the store is planned for early April.
…..and please remember that only air freight will ensure prompt delivery
Please send the goods by express freight as we need them urgently
We advise delivery by road to avoid constant handling of this fragile
consignment.
Could you please ship by scheduled freighter to avoid any unnecessary
delays?
11/30/2010
We would like to thank you for the 30% trade discount and 10% quantity
discount you allowed us
Finally we would like to say that the 25% trade discount is quite
satisfactory
Although the rather low cash discount of 5% disappointed us, we will
place an order for 200 Grundig TV sets in various size
We would like to thank you for the 30% trade discount and 10% quantity
discount you allowed us.
Finally, we would like to confirm that the 25% trade discount is quite
satisfactory.
……and we will certainly take advantage of the cash discounts you
offered for prompt settlement
Although we anticipated a higher trade discount than 15%, we will place
an initial order and hope that the discount can be reviewed in the near
future.
Each piece of crockery is to be individually
wrapped in thick paper, packed in straw, and
shipped in wooden crates marked  and
numbered 1 to 6.
The carpets should be wrapped, and the
packaging reinforced at both ends to avoid wear.
The machine must be well greased with all
movable parts secured before being loaded into
crates, which should be clearly marked with your
castle logo for easy identification.
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We should be grateful for your prompt delivery as the goods are

urgent needed.
We look forward to receiving your advice of delivery by return.
Please kindly acknowledge this order and confirm that you will be
able to deliver the goods by the end of this year.
We hope that this will be the first of many orders we place with you.
We will place further orders if this one is completed to our
satisfaction.
If our sales targets are met, we shall be placing further orders in the
near future.
I look forward to receiving your advice/shipment/
acknowledgement/confirmation.
Thank you for your order No. 338B which we
received today. We are now dealing with it and
you may expect delivery within the next three
weeks.
Your order No. 6712/1 is now being processed
and should be ready for despatch by the end of
this week.
We are pleased to inform you that we have
already made up your order, No. 9901/1/5, for
500 bed-linen packets, and are now making
arrangements for shipment to Rotterdam

Your order, No. D/154/T, is already on board the SS Mitsu

Maru, sailing from Kobe on 16 May and arriving Tilbury,
London, on 11 June. The shipping documents have forwarded
to your bank in London for collection.
We are pleased to advise you that the watches your ordered –
No. 88151/24 – will be on flight BA165 leaving Zurich at
11.00, 9 August, arriving Manchester 13.00. Please find
enclosed air waybill DC 15161/3 and copies of invoice A113/3,
which you will need for collection.
Your order, No. Y1/151/C, is being sent express rail-freight
and can be collected after 09.00 tomorrow. Enclosed is
consignment note No. 1167153, which should be presented
on collection. You should contact us immediately if any
problem arise. Thank you for your order, and we hope we can
be of further service in the future.
Source: Ashley, A. 2007. Commercial Correspondence.
Oxford University Press, New York

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Your Ref: D/1439

Our Ref: Order DR 4316
Order no. DR4316
9 March 2009
Satex S.p.A
Via di Pietra Papa Satex S.p.A
00146 Roma Via di Pietra Papa
Italy 00146 Roma
Italy
Attn. Sig. D. Causio
Quantity Item Description Cat. No. Price (CIF London)

Dear Sig. Causio 50 V-neck: 30 red + 20 blue R.432 $30.80 each

Please find enclosed our official order, No. DR4316. 30 Roll neck: 15 black + 15 blue N154 $20.40 each
For this order, we accept 15% trade discount you offered, and the terms of payment (sight drift, CAD), but 30 Crew neck: 15 green + 15 beige N157 $23.00 each
hope you are willing to review these terms if we decide to order again. 40 Crew neck: pattern R541 $25.60 each
Would you please send the shipping documents and your sight draft to Northminister Bank (City Branch), Deal
Street, Birmingham B3 ISQ. Note: subject to 5% quantity discount
If you do not have any of the items we have ordered currently in stock, please do not send alternatives.
We would appreciate delivery within the next six weeks, and look forward to your acknowledgement. Comments 15% trade discount allowed Pymt. C/D Del, 6 weeks
Date 9 Marc 2009
Your sincerely
Peter Crane
Peter Crane Authorised
Chief Buyer Peter Crane
Peter Crane
Enc. Order No. DR4316

April 19, 2004 INDONESIAN MODERN OFFICE EQUIPMENT LTD

Jln. Samudera Raya NO. 35B
Bandung 23001
The Export Manager
TLC Electronics Ltd Your Ref: MP/DC/21 15th October, 1993
Central Building Pedder Street Our Ref: AM/L/2B
HONGKONG
Mr. William C. Parker
Marketing Manager
Dear Sirs, International Corporation Ltd
23 Kyoto Boulevard Tokyo 2001 Japan
Order No. EL354
Dear Mr. William,
Please send us the following items with the usual trade discount of 10% off the last catalog: Subject: Purchase Order No. 365T

Number of items Title/description. Catalog number Catalog price (Rp)

Thank you for your letter of 15 September, enclosing your catalogue, price list and terms of
15 Laser disc player So. 5649 2.350.000 payment.
30 Compact disc player So. 10495 750.500 We have studied your catalogue very carefully and are very pleased with the quality of the
10 Tape recorder So 20093 175.000 typewriters you offered.
We enclose our official purchase order and shall pay for the typewriters by banker’s transfer on
receipt of your pro-forma invoice.
As usual we, would open a quarterly account with you.

Yours sincerely,
Allan P. Martadinata
Yours sincerely,
Hasan M. Alwi Allan P. Martadinata
Sales Manager
Hasan M. Alwi
Chief Buyer
Enc:1

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Peter Crane
Marco Bonnetto

Your Order DR 4316

Peter Crane
Marco Bonnetto
Dear Mr Craine
Your Order DR 4316 We are pleased to tell you that the above order has been shipped on the SS Marconissa and
should reach you in the next 10 days.

Dear Mr Craine
Thank you for the above order, which we are now making up. We have all the items in stock
and will advise you about shipment in the next few days
Meanwhile, our bank has forwarded the relevant documents and sight draft for $3,092.80,
which includes the agreed trade and quantity discounts, to the Northminster Bank (City Branch)
Brimingham.
We are sure you will be very satisfied with the consignment and look forward to your next

Daniele Causio
Daniele Causio
Sales Director Sales Director
Satex S.p.A Satex S.p.A
Via di Pietra Papa, 00146 Roma Via di Pietra Papa, 00146 Roma
Tel.: +39 06 769910 Tel.: +39 06 769910
Fax: +32 06 681547 Fax: +32 06 681547
Email: causiod@satex.co.it Email: causiod@satex.co.it

JAKARTA INTERNATIONAL CORPORATION

Jln. Panglima Raya No. 25B
Jakarta 10003

John Merton Your Ref: LK/T/2C 21st September, 1993

Our Ref: HM/MB/L2

MacKenzie order Mr. Lawrence C. Jackson

Dear Mr Merton Marketing Manager
Indonesia Textile Cor
Please find atached an order (R1432) from our principlas, MacKenzie Bros Ltd, 1-5 Whale Drive,
12 Jln. Merdeka Raya Semarang 12001
Dawson, Ontario, Canada.
They have asked us to instruct you that the 60 sets of crockery ordered should be packed in 6
crates, 10 sets per crate, with each piece individually wrapped and the crates marked clearly Dear Mr. Jackson,
with their name, the words “fragile” and “crockery”, and numbered 1-6. We have received your letter of 1 September and should be pleased if you would accept our
order for the following items:
They have agreed to pay by letter of credit, which we discussed on the phone last week, and 300 L size Men’s shirt blue stripes Cat.Ref. B. 2341
they would like delivery before the end of this month, which should be no problem as there are
200 L size Men’s shirt red stripes Cat.Ref C 2455
regular sailings from Liverpool.
300 M size Men’s shirt blue stripes Cat.ref. Z 5421
If the colours they have chosen are not in stock, they will accept an alternative provided the We shall pay for the goods by banker’s transfer within 20 days from the date of the delivery.
designs are those stipulated on the order. We should be grateful for your prompt delivery as the goods are urgently needed.
Please send any further correspondence relating to shipment or payment direct to MacKenzie
Bros, and let us have a copy of the commercial invoice when it is made up. Yours sincerely,
Hasan M. Alwi
Many thanks Hasan M. Alwi
Linda Lowe Chief Buyer

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INDONESIAN MODERN OFFICE EQUIPMENT LTD

Jln. Samudera Raya NO. 35B
Bandung 23001
No. 356T
Purchase Order
To: International Corporation Ltd
23 Kyoto Boulevard Tokyo 2001
Japan Date: 14 October 1993

QTY Please supply: Catalogue No: Price per unit Total

Item $ $
100 Silver reed 254 125.00 12,500
50 Brother 126 250.00 12,500
100 Canon 232 200.00 20,000
100 Remington 211 150.00 15,000
50 IBM 210 300.00 15,000

Total 75,000
Delivery date required Terms For. Indonesia Modern Office
Equipment
1 November 1993 20 days from receipt

Allan P. Martadinata