Organization Name:

Plan Title:
Mission:
Benchmark:
(See Samples on other Tabs)

Statements Group Importance Fit with Strategy Score

Stakeholder Requirements Group Importance Fit with Strategy Score

Strategic Objectives Group Priority Value 2 Value 3

Performance Indicators Group Origin Current Target

Projects Group Cost Benefit Payback

Individuals Group Value 1 Value 2 Value 3

Skills Group Value 1 Value 2 Value 3

Start Date End Date Progress Responsible

Start Date End Date Progress Responsible

Start Date End Date Progress Responsible

Start Date End Date Progress Responsible

Start Date End Date Progress Responsible

Start Date End Date Progress Responsible

Start Date End Date Progress Responsible

Organization Name: Three Star Hotel
Plan Title: Innovation Plan (2015-2018)
Mission: Creating New Value for Customers
Benchmark: http://www.hoteldesgrandshommes.com/

SWOT Statements Group Start Date

Family tradition Strengths
Many years of staff experience Strengths
Multicultural staff Strengths
Old infrastructure Weaknesses
Weak marketing Weaknesses
Aging (retiring) management Weaknesses
Lack of experience in international cooperation Weaknesses
City plans new annual festival Opportunities
City has great tourist potential. Opportunities
Government to launch tax incentives. Opportunities
New hotels and hotel chains in city Threats
More demanding business travellers Threats
Health and safety legislation Threats
Customers Needs Group Severity Frequency Score Start Date
More car park space 2 3 6
More upmarket dining experience 3 3 9
Keep decor or bathroom fittings bright and cheerful 4 2 8
Friendlier service from all staff throughout the day 1 4 4
Assurance of getting best deal available during stay 5 1 5
Access to a small gym and exercise area 2 2 4
Strategic Objectives Group Impact Risk Score Start Date
Increase Revenue to Operating Costs Ratios Finance 5 5 25
Increase Occupancy through Special Events Finance 3 3 9
Upgrade Restaurant Menu and Standards Customers 3 4 12
Market to a Broader Clientele Customers 4 1 4
Progressively Redecorate and Remodel Hotel Processes 5 3 15
Redesign Customer Booking Systems Processes 2 4 8
Develop more empowered and enabled staff Employees 4 2 8
Reorganize organization around core services Employees 3 1 3
Performance Indicators Group Origin Current Target Start Date
Increase Weekly Sales in Off Season $40,670 $45,670 $54,560
Improve Customer Satisfaction Rating 820 770 750
Increase Repeat Customers 8% 12% 24%
Decrease Employee Turnover 3/month 1/month 0.2/month
Increase Occupancy Rate 42% 56% 63%
Project Initiatives Group Cost Savings Payback Impact Risk Score Start Date
Renovate and Decorate Bathrooms Approved 24k 12k 2yrs 4 2 8 19 May 2013
Develop Wedding Service Offering Approved 12k 24k 0.5yrs 5 3 15 19 May 2013
Replace Kitchen Ovens Approved 14k 1.2k 12yrs 2 3 6 08 Jul 2013
Replace Windows Suggestions 34k 56k 0.5yrs 2 2 4
Develop Online Booking System Suggestions 12k 20k 0.5yrs 5 3 15
Arrange deal for our guests with health centre next door Suggestions 0k 40k 0 2 2 4
Hire Commi Chef Suggestions 104k 50k 2yrs 4 3 12
Purchase New Guest Computers Suggestions 12k 15k 1yr 3 5 15
Innovation Team Group Start Date
Maintenance Engineer
Head Chef
House Keeping Manager
Receptionist
Assistant Manager
General Manager
End Date Progress Responsible
Neutral David Noone
Happy Finn Krewer
Neutral James Fogarty
UnHappy John Sheehan
Complete Mary Roche
Complete Michael Clark
Neutral Hank Bulmers
UnHappy Danny Mulryan
Complete David Noone
Complete Finn Krewer
Neutral James Fogarty
UnHappy John Sheehan
Complete Mary Roche
End Date Progress Responsible
Neutral Mary Roche
Happy Michael Clark
Neutral Hank Bulmers
UnHappy Danny Mulryan
Complete David Noone
Complete Finn Krewer
End Date Progress Responsible
Neutral Mary Roche
Happy Michael Clark
Neutral Hank Bulmers
Neutral Danny Mulryan
Happy David Noone
None Finn Krewer
UnHappy Mary Roche
Complete Michael Clark
End Date Progress Responsible
Happy David Noone
 Happy Finn Krewer
Happy James Fogarty
Neutral John Sheehan
UnHappy Mary Roche
End Date Progress Responsible
18 Jun 2013 UnHappy David Noone
13 Jun 2013 Neutral Finn Krewer
12 Jul 2013 Happy James Fogarty
Happy John Sheehan
Happy Mary Roche
UnHappy David Noone
None Finn Krewer
None James Fogarty
End Date Progress Responsible
None
None
None
None
None
None
Organization Name: SwitchIT Manufacturing
Plan Title: Development Plan (2015-2018)
Mission: Lowering Costs and Increaing Va
Benchmark: http://www.ingersollrand.com/
Back to Template

Statements Group
Design and manufacture of lean cost effective solutions Mission
Engaged Innovative workforce delivering exceptional value Vision
Long history and reputation for quality delivery Competencies
Low tax location and ease of market access Competencies
Reputation for passing cost reductations on to customer value Competencies
Excellent hiring strategies induction and staff care Competencies
Leader in field of one product/service family Strengths
World class and modern manufacturing facilities and skillsets Strengths
Motivated and well trained workforce Strengths
Low employee turnover Strengths
High insurance premiums and risk costs Weaknesses
Lack of inter department communication Weaknesses
Recent major product recall Weaknesses
Increasing manufacturing costs Threats
Competition from new low cost entrants Threats
Lack of capital for new projects Threats
Global downturn continuing Opportunities
New government design grants Opportunities
Changed market position and servitisation of products Opportunities
Increasing research grants and University partnerships Opportunities
Passing cost reductions and value to customers Values
Organisation learning and skills Values
Engagement with communities and societies Values
Stakeholder Requirements Group
Increase quality and reliability Customers
Increased order delivery flexibility Customers
Reduce indirect costs by 300k Parent
Reduce order lead times Customers
Increase discretion and responsibility Employees
Improve flexibility of working hours Employees
Reduce payment cycle times Suppliers
Pilot corporate ERP Systems Parent
Improve accuracy of demand forecasts Suppliers
Increase utilisation of assets Parent
Provide greater recreation and canteen facilities Employees
Sponsor local communities Community
Comply to health and safety regulations Regulations
Comply with enviornmental legislation Regulations
Strategic Objectives Group
Improve capacity analysis techniques Finance
Lag demand and meet extra demand through outsourcing Finance
Improve man-power flexibility towards capacity changes Finance
Explore Make v s Buy Opportunities Finance
Evaluate and provide risk moderation policies Finance
Collaborate on development of more accurate forecasts Customer
Explore manufacture-to-order processes Customer
Reduce order delivery times Customer
Improve dealer and supplier partnerships Customer
Migrate toward flatter and leaner organisation Customer
Restructure organisation around process flows and innovation Processes
Simplify and selectively outsource financial systems Processes
Migrate towards focused core processes and outsource machining Processes
Simplify and upgrade ERP and CRM processes Processes
Extend engagement and empowerment of staff in idea generation People
Evaluate skills and prepare HR and training strategies People
Performance Indicators Group
Improve cost savings by 300k
Increase delivery performance to 56%
Reduce absenteeism to 4%
Reduce defects per unit by 20%
Reduce warranty costs by 350k
Reduce promised order lead time to two days
Increase customer satisfaction score to 850
Increase turnover in European markets to 45m
Increase Profit
Benchmarks Group
www.lighting-direct.co.uk Product
www.delixigc.en.china.cn/ Product
www.yusinglighting.com/ Product
www.ge.com Process
www.philips.com Process
www.nema.org Association
www.sme.org Association
www.nam.org Association
Projects Group
Install Robotic Welding Approved
Redesign Assembly Line Approved
Investigate ERP system Approved
Develop Workgroup Procedures Approved
Restart Sports and Social Activities Approved
Implement Innovation Training Approved
Implement eAuctions on Selected items Approved
Design SS Switch Unapproved
New Promotion Stand Unapproved
Individuals Group
Andrew Fletcher
Breda Mooney
Danny Mulryan
David Noone
Finn Krewer
James Fogarty
John Sheehan
Mary Roche
Michael Clark
Hank Bulmers
Garry Hayes
Brenda Moody
Skills Group
Managing Time Personal
Negotiating Skills Personal
Communication and presentation Personal
Project management Personal
Managing conflict Interpersonal
Innovation Management Management
Leadership mentoring Personal
Delegating to others Interpersonal
Monitoring Performance Management
Teamwork Interpersonal
Coaching mentoring and motivating Interpersonal
Recognising others and rewarding Interpersonal
Handling pressure and stress management Management
Planning Management
 hIT Manufacturing
lopment Plan (2015-2018)
ring Costs and Increaing Value
/www.ingersollrand.com/

Importance Fit with Strategy Score Start Date End Date Progress

4 5 20
3 4 12
2 4 8
2 3 6
3 4 12
4 5 20
5 4 20
4 3 12
3 4 12 :)
2 4 8 :(
1 3 3 :|
2 2 4 :)
1 2 2 :(
2 3 6 :|
3 4 12 :)
4 5 20 :(
5 4 20 :|
4 3 12 :)
3 3 9 :(
2 4 8 :|
2 2 4 :)
Importance Fit with Strategy Score Start Date End Date Progress
5 5 25 :)
4 4 16 :(
3 4 12 :|
3 4 12 :)
4 3 12 :(
3 4 12 :|
4 3 12 :)
2 5 10 :(
2 4 8 :|
2 3 6 :|
2 3 6 :)
3 2 6 :(
1 2 2 :|
2 1 2 :|
 Priority Value 2 Value 3 Start Date End Date Progress
3 :)
4 :(
5 :|
4 :)
3 :(
2 :|
3 :)
4 :(
5 :|
4 :)
3 :(
3 :|
4 :)
5 :(
3 :|
4 :)
Origin Current Target Start Date End Date Progress
0 145 300 :)
0 34 56 :(
7 6 4 :|
100 87 80 :)
1.3m 1.12 0.9m :(
5days 3.5days 2days :|
756 660 850 :)
12m 16m 45m :(
0 45k 60k :|
Value Value 2 Value 3 Start Date End Date Progress
4
4
5
3
4
1
2
5
Cost Benefit Payback Start Date End Date Progress
350k 100k 3.5yrs 1/1/2000 3/1/2000 :)
200k 100k 2yrs 3/1/2000 6/1/2000 :(
50k 250k 0.2yrs 5/1/2000 9/1/2000 :|
30k 60k 0.5yrs 7/1/2000 12/1/2000 :)
0 20k 0yrs 9/1/2000 3/1/2001 :(
60k 60k 1yr 11/1/2000 6/1/2001 :|
120k 240k 0.5yrs 1/1/2001 9/1/2001 :)
45k 90k 0.5yr 3/1/2001 12/1/2001 :(
10k 20k 0.5yrs 5/1/2001 3/1/2002 :|
Value 1 Value 2 Value 3 Start Date End Date Progress

Value 1 Value 2 Value 3 Start Date End Date Progress

:)
:(
:|
:)
:(
:|
:)
:(
:|
:)
:(
:|
:)
:(
Responsible

Andrew Fletcher
Breda Mooney
Danny Mulryan
David Noone
Finn Krewer
James Fogarty
John Sheehan
Mary Roche
Michael Clark
Hank Bulmers
Garry Hayes
Brenda Moody
Andrew Fletcher
Breda Mooney
Danny Mulryan
David Noone
Finn Krewer
James Fogarty
John Sheehan
Mary Roche
Michael Clark
Responsible
Andrew Fletcher
Breda Mooney
Danny Mulryan
David Noone
Finn Krewer
James Fogarty
John Sheehan
Mary Roche
Michael Clark
Hank Bulmers
Garry Hayes
Brenda Moody
John Sheehan
Mary Roche
Responsible
Andrew Fletcher
Breda Mooney
Danny Mulryan
David Noone
Finn Krewer
James Fogarty
John Sheehan
Mary Roche
Michael Clark
Hank Bulmers
Garry Hayes
Brenda Moody
Andrew Fletcher
Breda Mooney
Danny Mulryan
David Noone
Responsible
Andrew Fletcher
Breda Mooney
Danny Mulryan
David Noone
Finn Krewer
James Fogarty
John Sheehan
Mary Roche
Michael Clark
Responsible
Hank Bulmers
Garry Hayes
Brenda Moody
Andrew Fletcher
Breda Mooney
Danny Mulryan
David Noone
Finn Krewer
Responsible
David Noone
Finn Krewer
James Fogarty
John Sheehan
Mary Roche
Michael Clark
David Noone
Finn Krewer
James Fogarty
Responsible

Responsible
Organization Name:
Plan Title:
Mission:
Benchmark:

Statements
To provide the University with the IT needed to realise the overall University
strategy through the optimal use of IT resources for both IT Change and
Operations
IT supporting the University and maximising the ability of staff to concentrate on
the overall Strategic goals by ensuring the important IT capability is delivered
when and where required, is stable and sustainable
User Centred: To meet and adapt to the ongoing needs of all skakeholders
providing a first class service
Information & Knowledge: Committed to sharing to reach the common goals of
the University
Integrity: To maintain transparency, accountability and personal responsibility
through compliance with standards and policies
IT staff capability, accumulated knowledge with links to IT department
ICT Infrastructure – internet network & security, information system for staff,
students & technical staff, ICT based teaching and learning
High quality technology for on-line teaching & communication facilities with
trained personnel available
Good interdepartmental information flow including a large e-library database with
links to R&D
Financial resources - business case at board level challenging - increase IT
input required in R&D
Mobile network services, Wifi, Eudroam can fail; offer disrupted service
Servers; multi site locations difficult to manage; software/hardware malfunctions,
N.U.I.G can be bureaucratic and implementing change can be difficult, project
prioritisation
Increased co-operation with other Universities & third level institutions - ICT
innovative solutions
Consultancy linked directly to R&D in the IT department, targeting Government
agencies
Effective teaching methods for ICT based learning; Courses for growing on-line
student body
Leading Big Data player; data analytics research centre with leading academics
in the discipline
Funding limitations, financial cuts, negative reputation, competing Colleges
/Universities
System failure (ageing hardware) & activity to breech the integrity of IT security
system, viruses
Retiring and resigning staff – knowledge drain
Decision to retire / upgrade existing system – cost benefit analysis
Stakeholder Requirements
Refine & update main NUIG web-site
Upgrade library webpage – map to accompany book codes
Enhance Wi-Fi & Eduroam, wireless connection to printers/ projectors etc. from
mobile devices
Colour printing for IT Students
Provision of ICT equipment hire service, e.g camera, video recording & various
other multimedia equipment to facilitate project goals
Online notification of lab availability, malfunction
Provide Interactive whiteboards
Recorded lectures available on-line
Provision for departmental video conferencing studio, to facilitate more
interactive and collaborative learning environment
Adopt and increase use of green technology within the University
On-line tender information
MyRSpace - portal for posting updates on research topics
Strategic Objectives
Optimize use of existing infrastructure, reduce unnecessary duplication of asset:
Continual R & D into latest trends
Reduce costs by ensuring good project management delivery – right people in
the right place;
Gather opinions of stakeholders to shape IT strategy; provide ISS dedicated
personnel for training & support services to individual faculties
Procure hardware & softwars that is most economically advantageous - prepare
cost/benefit analysis
Improve dealer and supplier partnerships
Employ highly skilled & adaptable staff; cross fertilise ISS management & staff;
multi skilled teams create dynamic working environment
Analyse user data to further improve systems
Research opinions of students and staff by providing feedback options to help
develop strategy
Implement modern warehouse technology suitable for managing data
Compile more technology solutions in house to decrease dependence on outside
venders
Ensure system quality is maintained using industry recognised security
procedures
Performance Indicators
Measure benefit of new energy efficient green technologies
Measure the value of purchased contracts (products & services)
Assess high speed connection and broadband width available for Wi-fi and Lan
Upgrade broadband speed to baseline of 100mb/s
Reduce user complaints per month re: hardware & software issues
Measure number of system failures
Security - Measure number of attacks
Increase the number (%) of courses available on blackboard
Revenue and Cost, maximise revenue by ensuring user satisfaction
Return on Investment Index (ROI)
Monitor usage statistics for monthly time spent using ISS Services
Projects
Overhaul & update website, latest data
Review usage of PC, gear labs & rooms towards laptops & other mobile devices
On-line delivery of courses - phase II
Network security overall upgrade
Analyse software usuage & licensing requirements & costs
Improve Wifi on campus
Staff development & training
Asset replacement programme of hardwars > 10 years
Wireless printing in IT building - pilot project
Develop MOOC courses in different faculties
Ideas
Continuous adoption & expansion of cloud computing services across ISS
Strengthen Wifi & extend to areas on the pheriphry of the campus
On-line ISS training course for management & staff
Forum for new project ideas & review
Additional Staffing @ peak periods
Business capability review
Problems
Continuous Development in the use of cloud computing
Project duration and scope creep - cost benefit analysis
New systems installation - training requirements
Capacity Management
Linking programmes to main activity
Wifi signal interruptions
Individuals
Director & Administrative Assistant
Director
Operations
Deputy Director and Head of Operations
Education & Research
Head of Education & Research
Education & Research
Head of Education & Research
Business Continuity
Head of Business Continuity
Programme Office & Governance
Head of Programme Office & Governance
Architectures & Strategies
Head of Architectures & Strategy
Skills
Software Development
Programming & Databases
Business Process Modelling
Website Design
Project, Programme Management
Agility, Adaptability & Flexibility
Communication - Listening, Verbal & Physical
Leadership, Teamwork, Networking & Innovation
Time Management
Teamwork & Ability to work as an individual
Conflict Management & Resolution
Coaching, Mentoring and Motivating
Delegation & mutual respect
Recognising others and rewarding
Handling pressure and stress management
Organisation & Planning
Performance Analysis & Monitoring
ISS Knowledge University
Computer Services Development Plan (2015-2018)
Providing Better Computer Services to Staff and Students
http://www.nuigalway.ie/information-solutions-and-services/

Group Importance Fit with Strategy Score Start Date

Mission

Vision

Core Value

Core Value

Core Value
Strengths
Strengths

Strengths

Strengths

Weaknesses
Weaknesses
Weaknesses
Weaknesses

Opportunities

Opportunities

Opportunities

Opportunities

Threats

Threats
Threats
Threats
Threats Importance Fit with Strategy Score Start Date
All Users
 Students/Staff
Students/Staff
Students/Staff
Students/Staff
Students
Lecturers
Lecturers
Lecturers
NUIG Management
Suppliers
Researchers
Group Priority Value 2 Value 3 Start Date

Capacity

Organisation

Organisation

Supplier Chain
Responsiveness
Workforce
Information
Information
Technology
Technology
Quality
Group Origin Current Target Start Date
6
14
5000
100
240
5
15
50
5
12
10000
Group Cost €K Benefit €K Payback (Yr) Start Date
 20 10 2.0 7/1/2015
20 8 2.5 6/1/2015
300 60 5.0 2/1/2015
250 60 4.2 8/1/2015
50 20 2.5 3/1/2015
250 50 5.0 5/1/2015
30 20 1.5 1/1/2014
300 45 6.7 1/1/2016
10 10 1.0 2/1/2015
20 25 2.0 6/1/2015
Group Value 1 Value 2 Value 3 Start Date
Reactive
Reactive
Proactive
Proactive
Reactive
Proactive
Group Value 1 Value 2 Value 3 Start Date
Proactive
Reactive
Proactive
Reactive
Reactive
Reactive
Group Value 1 Value 2 Value 3 Start Date

Group Value 1 Value 2 Value 3 Start Date

Technical
Technical
Technical
Technical
Personal
Personal
Personal
Personal
Personal
Interpersonal
Interpersonal
Interpersonal
Interpersonal
Interpersonal
Management
Management
Management
End Date Progress Responsible

End Date Progress Responsible

To Be Examined John Lavelle
 In Progress Dorothy O'Regan
In Progress Vincent Broderick
In Progress Vincent Broderick
To Be Examined Declan Staunton
To Be Examined Pat Dempsey
Started Breda Kilbane
In Progress Evan Ryder
Not Started Pat Dempsey
In Progress John Lavelle
In Progress Conor McMahon
In Progress Evan Ryder
End Date Progress Responsible
In Progress Conor McMahon

In Progress Conor McMahon

In Progress Paul Cryan

In Progress Sinéad Ní Fhaoláin

Not Started Sinéad Ní Fhaoláin
In Progress Seán O'Farrell
In Progress Fiona McDonagh
In Progress Paul Cryan
Not Started Vincent Broderick
Waiting Diarmuid Murray
In Progress Diarmuid Murray
End Date Progress Responsible
Breda Kilbane
Paul Cryan
Martina Ní Fhatharta
Martina Ní Fhatharta
Maria Linnane
Martina Ní Fhatharta
Louise Melvin
Pat Dempsey
Declan Staunton
Sinéad Ní Fhaoláin
Maria Linnane
End Date Progress Responsible
 12/1/2015 0 Evan Ryder
12/1/2015 0 Vincent Broderick
11/1/2015 25 Pat Dempsey
8/1/2016 0 Conor McMahon
12/1/2015 10 Vincent Broderick
11/1/2015 5 John Lavelle
6/1/2014 90 Seán O'Farrell
1/1/2018 0 Paul Cryan
3/1/2015 100 Dorothy O'Regan
12/1/2015 0 Pat Dempsey
End Date Progress Responsible
In Progress Conor McMahon
In Progress Vincent Broderick
Not Started Conor McMahon
Not Started Paul Cryan
In Progress Conor McMahon
Not Started Seán O'Farrell
End Date Progress Responsible
Continuous Conor McMahon
Continuous Vincent Broderick
In Progress Conor McMahon
Completed Paul Cryan
Completed Conor McMahon
Not Started Seán O'Farrell
End Date Progress Responsible

Seán O'Farrell

Conor McMahon

Pat Dempsey

Pat Dempsey

Declan Staunton

Sinéad Ní Fhaoláin

John Lavelle
End Date Progress Responsible
Sample Project (Three Star Hotel)

Project Goals Progress

Renovate Hotel Happy
Eco-friendly hotel Happy
Rooftop garden Happy
New room equipment Neutral
A new facade Neutral
Project Tasks Workpackage Start Date End Date Progress Y1Q1 Y1Q2 Y1Q3 Y1Q4 Y2Q1 Y2Q2 Y2Q3 Y2Q4

Conduct a survey Project Analysis 16 May 2013 16 Jun 2013 Happy

Create a financial plan Project Analysis 16 May 2013 16 Jun 2013 Happy
Dimensioning plan Project Analysis 16 May 2013 16 Jun 2013 Happy
Apply for a loan Project Analysis 16 May 2013 16 Jun 2013 Happy
Order Jacuzzi and bathroom amenities Implementation 16 Jun 2013 16 Jul 2013 Happy
Order solar panels Implementation 16 Jun 2013 16 Jul 2013 Happy
Order technological beds Implementation 16 Jun 2013 16 Jul 2013 Happy
Order mirror films for the windows Implementation 16 Jun 2013 16 Jul 2013 Happy
Order furniture Implementation 16 Jun 2013 16 Jul 2013 Happy
Realize a rooftop garden Implementation 16 Jul 2013 16 Jan 2014 Happy
Installation of the equipment Implementation 16 Jul 2013 16 Oct 2013 Happy
Hiring staff Implementation 16 Jan 2014 16 Feb 2014 Happy
Project Deliverables Due Date Progress
Putting financial plan to action 16 Jun 2013 Happy
Obtaining the loan 17 Jun 2013 Happy
The furniture 16 Jul 2013 Happy
Hired gardener and bartender 16 Jul 2013 Happy
the floor None
Project Risks Progress
Low returns on investments Happy
Poor customer response Happy
Temporal delay Happy
to lose costumers Neutral
Project Team
Anna Rosaria Boccella - Project Manager
Accountant
Consultant
Bartender
Gardener