Documente Academic
Documente Profesional
Documente Cultură
Introduction
Building good relationships requires effective communication, and
effective communication requires effort. Sometimes we need to put ourselves
in the place of the other person we are communicating with to see how we are
coming across.
B. Do you think Henry should report this to their superiors? If you were
Henry what will you do?
___________________________________________________
___________________________________________________
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2. Alana works in the Marketing Department of their company. There are
five members in their group. Recently, Alana’s colleagues are
complaining about the lack of competence and being too rigid of their
team leader, Ms. Belmonte. Alana proposed that they sit down with Ms.
Belmonte and discuss the problems with her; however, the group
disagreed and wanted to speak directly to their supervisor, insisting
that Ms. Belmonte is too uncompromising to listen.
B. Do you agree that the group should report the problem to the
supervisor, why or why not?
______________________________________________________
______________________________________________________
3. Mr. Pascual is the unit head of the finance department. He noticed that
one of his disbursing officers, Edward has been habitually coming to
the office 5-10 minutes late. Mr. Pascual tolerated him at first, but when
he noticed this somehow affected his performance, he gave him a
memo on his habitual tardiness. Edward showed improvement the
following days, but was late again after a week.
B. If you were Mr. Pascual, what will you do next? How will you
communicate to Edward what you think about his behavior?
______________________________________________________
______________________________________________________
Reflection
Reflect on the quotation below. As a future employee, how
will you use communication to establish good relationships
among your colleagues and superiors.
“Communication- the
human connection – is
the key to personal
and career success.”
-Paul J. Meyer
2
LC : Discuss the functions of communication.
Introduction
Among the functions of communication, one of the most vital is its
informative function. Giving of information is part of our daily interaction with
other people. When your purpose is to inform, you help others understand a
topic, an issue or a policy.
Procedures:
1. Your class will be grouped into four. Analyze the picture of a workplace
environment on the next page.
3
Workplace Environment
Source: https://nationalvetcontent.edu.au/alfresco/d/d/workspace/SpacesStore/bdacbb79-453d-4e3e-
af0d-8886cb33bbbb/ims/metalliferous/html/m7_apply/m7_activity1_5.htm
Reflection
4
LC: Identify the speaker’s purpose(s).
Introduction
The functions of communication are diverse and varying depending on
its context and application. Indeed, communication is a part of almost all
activity we engage in every day.
This part of this handbook focuses on how you can use your
communication skills in demonstrating your commitment to the organization or
institution you belong. You can use it for a number of purposes such as to
regulate, interact, motivate, inform, or express.
-Rizalina G. Mantaring
Commencement Speech
UP Tacloban, June 27, 2014
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2. “When we started 11 years ago, Cebu Pacific flew only 360,000 passengers,
with 24 daily flights to 3 destinations. This year, we expect to fly more than
five million passengers, with over 120 daily flights to 20 local destinations and
12 Asian cities. Today, we are the largest in terms of domestic flights, routes
and destinations. We also have the youngest fleet in the region after acquiring
new Airbus 319s and 320s. In January, new ATR planes will arrive.”
-John Gokongwei
20th Ad Congress
November 21, 2007
3. “I’m pretty sure none of this would have happened if I hadn't been fired from
Apple. It was awful tasting medicine, but I guess the patient needed it.
Sometimes life hits you in the head with a brick. Don't lose faith. I'm convinced
that the only thing that kept me going was that I loved what I did. You've got to
find what you love. And that is as true for your work as it is for your lovers.
Your work is going to fill a large part of your life, and the only way to be truly
satisfied is to do what you believe is great work. And the only way to do great
work is to love what you do. If you haven't found it yet, keep looking. Don't
settle. As with all matters of the heart, you'll know when you find it. And, like
any great relationship, it just gets better and better as the years roll on. So
keep looking until you find it. Don't settle.”
-Steve Jobs
Commencement Address
Stanford University
June 12, 2005
4. “I’m responsible for this company. I stand behind the results. I know the
details, and I think the CEO has to be the moral leader of the company. I think
high standards are good, but let not anybody be confused, it’s about
performance with integrity. That’s what you have to do.”
– Jeffrey Immelt,
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Guide Questions
Reflection
References
Mantaring, R.G. (2014, June 29). Sun Life Philippines President and CEO
Riza Mantaring’s Commencement Speech in UP Tacloban. Retrieved
from ttps://m.facebook.com/notes/sun-life.../736913426372665/
Standford Report (2005, June 12). You’ve got to find what you love,” Job
Says. Retrieved from http://news.stanford.edu/news/2005/june15/jobs-
061505.html
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LC: Watch and listen to sample oral communication activities.
Introduction
Most of the time, we communicate orally with people. Thus, it is
important to listen to them attentively to get the correct information and be
able to convey to others the idea through oral or written communication.
Go Green!
8
According to WWF, the office is a great place to start saving on energy and reducing
waste to help the environment. Here are some tips from WWF website:
Save paper
How much paper is simply thrown away in your office every day? Reuse paper
for scrap and recycle. Print on both sides of a page when possible. Companies
can save significant sums on printing costs by publishing reports electronically
rather than on paper, and customers have instant access to the report. Use e-
mail and websites to market your products. Save money on printed publicity
material and postage costs. Aim for the paperless office.
Turn it off
Use a large power strip for your computer, broadband modem, scanner, printer,
monitor and speakers. Switch it off when equipment is not in use. This is a
practical way to cut 200 kWh per year. Make sure computers are switched off
at night.
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Now that we have some insights on how to have an environment friendly
workplace. Let’s begin doing the activity below.
Guide Questions
1. What can you infer about the campaigns presented by your classmates?
Reflection
On your journal, write down a few insights on how this lesson made
you realize the value of saving the environment. How do you see yourself a
few years from now in relation to promoting environmental awareness in your
own community or workplace?
References
10
LC: Comprehend various kinds of oral texts.
Introduction
Once you enter the workforce, keep in mind that your success is not
only dependent on your competence in using verbal communicative skills, but
also on your behavior and attitude in the workplace.
One practice that will help you achieve your goals as a future employee
is a system called the 5S. This is a set of practices being observed not only in
a vast number of industries and companies but also in different sectors like
education, government, and other institutions.
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Small Things that Count
by: Elinor Hemedes and Pamela Rodelas
He decided to talk to one of his co-workers to seek help, but was not one
bit concerned about his problem. He just stared at him and nodded. “Maybe he just
has his own problems too,” Tristan thought.
That day, Tristan was again reprimanded by his superior, this time, in
front of a crowd. He felt demotivated and thought of quitting. But he said to
himself, “This will not make me quit!” Knowing that beginnings are usually the
hardest, he reflected on what had happened and was determined to know what
went wrong. He used the challenges at work as encouragement to be better.
Realizing that he could not meet deadlines and most of his work needs
re-doing, Tristan decided to observe his co-workers again. During his
observation, he noticed one particular practice that he thought could help him
with his problem. His co-worker, Cris religiously implements the 5S system. He
observed that through 5S, they have a systematic method of doing things at
work.
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Tristan looked at his work table which is full of clutter. One of the
reasons why his processes and transactions are taking long is due to
misplaced work supplies and materials. Most of his files are out of place that’s
why it was taking much of his time to search for things.
Tristan then began to work on the third S which is shine. He checked his
computer, fax machine and printer. His equipment downtime also caused his
delays. He also made it a point that he followed the standards of the office in
doing his work. Soon, he became consistent in practicing the 5S. Even when no
one was looking, he did his job well. Not only did his performance at work
drastically improve, Tristan also showed a positive attitude to everyone, from
the entry level employee to the president, he gave everyone the same level of
respect. He was teachable and learned a lot from his superiors.
It was not long before Tristan worked his way towards promotion. He gained
the trust of reliable vendors and suppliers. He also made sound judgment
concerning his work and people under him.
* Note: This listening text material will be provided in the Teacher’s Manual. For this purpose,
material is shown, but for the actual Learners’ Materials, students won’t be provided this in
their LMs.
13
Guide Questions
Reflection
Look at the pictures below. Do you think will your performance and
productivity at work be affected if you are working on the first workplace
environment? How about if you are working on the second workplace
environment? Write your answers on your journal.
14
LC: Exhibit appropriate verbal and non-verbal behavior in a given
speech context.
Introduction
In the workplace, non-verbal communication can be a powerful tool in
building good relationships and accomplishing goals. For instance, a firm
handshake, a sincere smile, or a good physical appearance can help you seal
a deal or get the approval of a client or a boss. It can show your supervisor,
colleagues, or clients your attitude about a certain task given to you. In the
corporate world, non-verbal communications make or unmake trust, rapport,
and confidence of other people.
Scenarios
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Workplace Observed Non-Verbal Behavior
Scenario
1.
2.
3.
4.
Reflection
16
Your teacher will use this rubrics in grading the role play:
4 3 2 1
Criteria
Excellent Proficient Adequate Limited
Sometimes
Shows willing Usually willing Rarely willing
willing and
and focused in and focused in and focused in
focused in
acting out acting out acting out
acting out
Participation in basic basic basic
basic
Preparation workplace workplace workplace
workplace
and scenarios scenarios scenarios
scenarios
Presentation before and before and before and
before and
during the during the during the
during the
scene. scene. scene.
scene.
Convincing Competent Adequate Limited
communication communication communication communication
of character’s of character’s of character’s of character’s
Presentation feelings, feelings, feelings, feelings,
of situation and situation and situation and situation and
Character motives in motives in motives in motives in
doing the doing the doing the doing the
workplace workplace workplace workplace
scenarios scenarios scenarios scenarios
Purpose in Purpose in Purpose in
Purpose in
doing the basic doing the basic doing the basic
doing the basic
workplace workplace workplace
Achievement workplace
scenarios is scenarios is scenarios is
of scenarios is
clearly clearly vaguely
Purpose established but
established established established
may not be
and effectively and generally and may not
sustained.
sustained. sustained. be sustained.
Impressive Satisfactory Limited
Good varieties
varieties of varieties of varieties of
of non-verbal
Use of Non- non-verbal non-verbal non-verbal
cues in doing
Verbal cues are used cues in doing cues in doing
the basic
Cues (voice, in doing the the basic the basic
workplace
gestures, eye basic workplace workplace
scenarios are
contact, props, workplace scenarios are scenarios are
used in a
costumes scenarios in an used in an used in a
competent
exemplary acceptable developing
way.
way. way. way.
Choices
Choices
Choices Choices demonstrate
demonstrate
demonstrate demonstrate awareness
little
insight and thoughtfulness and
awareness
Imagination powerfully and completely developing
and do little to
and enhance in enhance in acceptably
enhance in
Creativity rendering rendering enhance in
rendering
workplace workplace rendering
workplace
scenarios. scenarios. workplace
scenarios.
scenarios.
17
LC: Exhibit appropriate verbal and non-verbal behavior in a given
speech context.
Introduction
Sometimes poor communication can lead to accidents, especially in a
workplace. It is of utmost importance to practice safety procedures.
Remember the phrase safety first! Safety signs in the workplace are an
integral part to safeguard employees. It warns and protects them from the
possible hazards and danger that could occur in the workplace.
In the activity that follows, you will differentiate various kinds of safety
signs and learn how it conveys messages to people in the workplace.
Directions: Identify the meaning of each safety sign. Then, your teacher will
group your class into four and give you a set of safety signages.
Have a Small Group Discussion (SGD) and brainstorm on the
importance of having these signages in the workplace. Select a
representative who will present in class what you have
discussed.
1 2 3 4
5 6 7 8
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9 10 11 12
13 14 15 16
17 18 19 20
Photo Credit:
http://www.pap rstone.co.uk/c at_2771-2847_Safety-Signs.aspx
http://www.firstsafetysigns.co.uk/Wear-protective-clothing-si
Reflection
References
http://www.firstsafetysigns.co.uk/Wear-protective-clothing-s
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Answer Key
Answers:
2 6
3 8
5 7
1 4
Source: https://nationalvetcontent.edu.au/alfresco/d/d/workspace/SpacesStore/bdacbb79-453d-4e3e-af0d-
8886cb33bbbb/ims/metalliferous/html/m7_apply/m7_activity1_5.htm
1. This is a potential hazard that that may strain a person’s back. A heavy
load should be carried properly. To carry a heavy weight, keep the load
close to your body, bend your knees and keep your back straight. Use
a dolly cart if available.
20
shield, and suitable protective clothing when operating tools and
equipment in the workplace.
4. Spills on the floor are tripping hazards. Oil, water, or any liquid spillage
should be thoroughly cleaned and dried. If the floor is still wet, use
appropriate signs to let people know that the floor is wet and extra
caution is needed.
8. Open holes or pits increase the risk of falls in the workplace. If there
are floor holes, these should be guarded or barricade to protect
employees against falls and accidents.
21
LC: Exhibit appropriate verbal and non-verbal behavior in a given
speech context.
1 2 3 4
5 6 7 8
9 10 11 12
13 14 15 16
17 18 19 20
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