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SHEQX Implementation

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 TABLE OF CONTENT

1. SHEQX – INTEGRATED MANAGEMENT SYSTEM SOLUTIONS ____________________________ 3

2. SHEQX SUPPORT _______________________________________________________ 9
2.1. POLICY AND STANDARDS ___________________________________________________ 9
2.2. SUPPORT TYPE ____________________________________________________________ 9
3. SUPPORT PROCEDURE ___________________________________________________ 9
3.1. EXTERNAL SUPPORT CALL ___________________________________________________ 9
3.2. ACTION SUPPORT CALL _____________________________________________________ 9
3.3. CLOSING A SUPPORT CALL __________________________________________________ 9

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1. SHEQX – INTEGRATED MANAGEMENT SYSTEM SOLUTIONS

Why a Software Solution?

Organizations are generally too big, too complex and generate excessive data. To be
competitive, the organization needs the ability to capture data, analyse that data and
transform it into meaningful management information in a timely manner.
Information has become a key component; this is no different in SHEQ/RISK management.
Review of Management information and corrective action is imperative.

Introduction
SHEQX will aggregate SHEQ data in a single, auditable database and manage analysis and
reporting effectively, ensuring effective compliance, and a more robust approach to
corporate sustainability. Our suite of modules will assist to drive compliance with
international standards and guidelines such as ISO 9001:2015, ISO 14001:2004, OHSAS
18001(to be replaced with ISO 45001 shortly) and more.

Why SHEQX
The Safety, Health, Environmental and Quality (SHEQX) solution will assist your organization
to manage SHEQ processes and drives continuous operational performance improvement,
effectively reducing risk and costs. Benefits of using SHEQX include but are not limited to
the following:

 User Profile: Quick and easy dashboard views and easy to interact with within the
system. Accept for reminders, the users can manage what is required from them
more sufficiently.
 Smart Notifications: Smart notifications get sent out on actions, escalations,
reminders and updates.
 Easy System Integration: This solution can integrate with any existing or future
products you currently run.
 Outlook Generation: Audits and Inspections send out outlook meeting invitations
when scheduled.
 Visual Audit Trail: The visual audit trail will show you who interacted with records
that you are the owner of, similar to social media timeline.

Smart Compare: Smart compare checks PPE issued, training records and recorded medicals
from an employee/contractor compared to what was set up in his job profile. Managers will
then get notified if they have not met what is required in the profile.

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 Solution Objective
SHEQX is an integrated management system with links between all modules within our
solution.
 Employee Management  Action manager
 Occupational Job Profiles  Risk Management
 Incident Management  Permit Management
 Audits Management  Legal Appointments
 Inspection Management  Legal Requirements
 Meeting Management  Document manager
 Community/Stakeholder  Training Records
Management  Emergency Preparedness
 Contractor Management  PPE management
 Supplier Management  Suggestions
 Customer Management  MSDS
 Non-Conformance  Medical Surveillance
Management  Calibration
 Strategy Management  Broadcasting
 Objectives and Targets
 Change Management

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 What makes SHEQx unique?
SHEQX will aggregate SHEQ data in a single, auditable database and manage analysis and
reporting effectively, ensuring effective compliance and a more robust approach to
corporate sustainability. Our suite of modules will assist to drive compliance with
international standards and guidelines such as ISO 9001, ISO 14001, OHSAS 18001 and
more.

Furthermore, logging incidents from any location is now a reality. Our solution is linked to a
mobile application and USSD solution. With our mobile application, you are able to log the
basics of an incident immediately. You can log the important information, take pictures and
notify the correct people in one simple action. The mobile application is fully integrated into
the whole solution, allowing you instant access to all the information.

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 SHEQx modules

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 Below are screenshots from the system focused on the audit module:

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Audit Graphs Reporting

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2. SHEQX SUPPORT

2.1. POLICY AND STANDARDS

The SHEQX Support team will commit to always delivering the highest standard in providing
support to our client base. The SHEQX Support team will deliver on the following standards:
 A response to all support calls should be provided within a 30-minute period during
office hours.
 All support calls to be delivered on the timeframe of action where reasonable or
negotiate an alternative delivery date.
 Notify the Client when the action is in progress.
 Close all support calls in a reasonable time frame.
 Involve the Development Manager on all technical support calls.
 Provide Feedback to key contacts on a weekly basis on all Support calls.

2.2. SUPPORT TYPE

Answer all SHEQX related questions raised via Action.
 A response to all support calls should be provided within a 30-minute period during
office hours.

3. SUPPORT PROCEDURE

3.1. EXTERNAL SUPPORT CALL

If a support Call is created via Email or telephonically the Support consultant will log a new call
on behalf of the user. A Case number will be provided and the action will be handled as
discussed earlier.

3.2. ACTION SUPPORT CALL

When an action support call is received the support consultant will need to respond promptly
within the 30-minute timeframe. The Support Consultant will notify the user when the action is
in progress by updating the status as soon as work has started on the action. The Support
Consultant is also required to update the client on escalations or any concerns that could affect
the deadline.

The responding consultant will keep ownership of the action and its resolution until the action is
closed. This will still take effect even if the Action has been escalated to Management or
Development.

3.3. CLOSING A SUPPORT CALL

The SHEQX Support team will only close a call when the question has been answered or the
request has been completed. Closing of support calls need to take section 3.1 in account at all
times.

To request for a demo please contact- +968 97486297 / contact@ircamiddleeast.com

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