GTW220BMK0WW ManualServicio Lavadoras Kraken Canada

Service Manual
June-2016
Top Load Washer Kraken 27”
HTW200BMKWW GTW460BMKWW
MTW200BMKWW GTW485BMKWS
GTW220BMKWW GTW680BMKWS
GTW330BMKWW GTW680BMKDG
GTW465BMKWS
Ingeniería de Servicio
-1-
IMPORTANT SAFETY NOTICE
IMPORTANT SAFETY NOTICE
The information in this presentation is intended for use by individuals

possessing adequate backgrounds of electrical, electronic, & mechanical
experience. Any attempt to repair a major appliance may result in personal
injury & property damage. The manufacturer or seller cannot be
responsible for the interpretation of this information, nor can it assume any
liability in connection with its use.
WARNING
To avoid personal injury, disconnect power before servicing this

product. If electrical power is required for diagnosis or test purposes,
disconnect the power immediately after performing the necessary
checks.
RECONNECT ALL GROUNDING DEVICES
If grounding wires, screws, straps, clips, nuts or washers used to complete

a path to ground are removed for service, they must be returned to their
original position & properly fastened.
Mabe authorized Service Technicians are required to use the Personal

Protection Equipment (PPE) listed below, for your own protection.
-2-
Dyneema® Cut Resistant Glove Brazing Glasses
Cut Resistant Sleeve(s)

Plano Type Safety Glasses
Prescription Safety
Glasses
Steel Toe Work Boot
Safety Glasses must be
ANSI Z87.1-2003
compliant
Electrically Rated Glove and

Dyneema® Cut Resistant Glove
Keeper
-3-
CAUTION
Prior to disassembly of the Washer to access components,
Mabe authorized Service Technicians are REQUIRED to
follow the Lockout / Tagout (LOTO) 6 Step Process
Step 1 Step 4
Plan and Prepare Apply LOTO device & Lock

Step 5
Step 2
Control (discharge) stored
Shut down the appliance
energy
Step 6
Step 3
“Try It” Verify that the
Isolate the appliance
appliance is locked out
-4-
Some Features & Benefits
GTW460 Models GTW680 Models

 Deep Fill: Adds more water for larger  Sanitize with Oxi: Remove 99.9% of
loads. bacteria with a dedicated cycle that
uses an Oxi additive to boost your
detergents cleaning power while
 Dual-Action Agitator: Provide gentle, keeping fabric looking their best.
dual-wash action.
 Stain Removal Guide: Assist removing

 Deep Rinse: Removes any leftover tough stains with preprogrammed
soap residue. settings that modify your cycle to treat
the four most common stains.
 Auto Soak: Loosens stains by soaking

up to 2 hours.  Warm Rinse: Just what the consumer
ordered. The option to select between
a warm or cold rinse.
 Speed Wash: Delivers ready-to-go
results within minutes.
 Deep Fill: Adds more water for larger
loads.
 Load Size: Automatically measures
load size, and adjusts settings and
water levels accordingly. Settings are  Deep Rinse: Removes any leftover
customizable, so you always get the soap residue.
wash you want.
 Auto Soak: Loosens stains by soaking

up to 2 hours.
-5-
Nomenclature
The nomenclature breaks down and explains what the letters and numbers mean in the model
number
Seguridad Advertencias y
Brand Product Type Engineering Number

G = GE R = Riser 0
H = Hot Point A = 2” Cover Top Load 1
M = Moffatt B = 4” Cover Top Load 2
S = Standard / Stationary
P = Portable
Platform:
W = Washer
Partner Type
D = Vented Dryer – Std
P = Premium Cost (color)
V = Vented Dryer – Long
H = Home Depot
C = Condenser Dryer
L = Lowes
H = Heat Pump
S = Standard
Z = Flat Back Dryer – Long
C = Contract (Hoses)
X = Flat Back Dryer - Std
M = Mabe
G T W 6 8 0 B M K 0 W S
1
Series 1, 2, 3: Year: Color:

Series 1 = 1-9 K = 2016 W
Series 2 = 1-9 S
4 = 24” unitized
7 = 27” unitized
Series 3 = 1-9 Washer only
Configuration:
F = Front Load
T = Top Load – Rear Control
N = Top Load – Front Control
U = Unitized
-6-
Serial Number and Mini Manual Location
Serial Number
The Serial Number breaks down and explains what the letters and numbers mean in its
structure:
Example of Serial Number: LG312345C
 The first two characters of the serial number identify the month and year of manufacture: LG =
June, 2016
A = JAN A = 2013
D = FEB D = 2014
F = MAR F = 2015
G = APR G = 2016
H = MAY H = 2017
L = JUN L = 2018
M = JUL M = 2019
R = AUG R = 2020
S = SEP S = 2021
T = OCT T = 2022
V = NOV V = 2023
Z = DEC Z = 2024
 The letter designating the year repeats every 12 years
 The third character denotes the product being produced: 3 = Washer (Saltillo, Mexico)
 Character 4 thru 8 will denote the number of units built for a given product and will start with
00001 at the beginning of each fiscal month and progress sequentially until 99,999 is
reached or the fiscal month has changed.
 Character 9 will denote the Brand and Manufacturing site of final assembly: (Saltillo, Mexico:
C = GE, M = Signature, H = HPT)
 The Model Serial ID Tag is located on the right top edge of the backsplash (left top edge from
back view).
 The Mini Manual is in a storage bag inside the cabinet at bottom left side.
-7-
Water Levels
Approximate Minimum Water Levels Approximate Maximum Water Levels
 Impeller – 7 Gallons or 3 in. depth from  Impeller – 26 Gallons or 13-1/2 in.

the bottom of the basket. depth from the bottom of the basket.
Press and hold for 3 seconds “Deep
Fill” to achieve.
 Agitator – 9 Gallons or 3-3/4 in. depth
from the bottom of the basket.
 Impeller “Bulky” setting water level is
25 gallons or 12-3/4 in. depth from the
bottom of the basket.
 Agitator – 26 Gallons or 12-1/2 in.

depth from the bottom of the basket.
Set to super.
Test are completed with an empty basket.
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Model Graphics
-9-
Lid Assembly Removal
Remove the two Philips head

screws of one Hinge (Right or Left
side).
Slide the lid toward the Hinge

Removed and lift it up to remove
- 10 -
Control Panel Assembly Removal
To remove the control panel assembly, first remove the lid assembly.
Remove the three Philips head

screws that secure the control
panel assembly to the top cover
at front.
Remove the seven ¼ in. hex head

screws from the back panel and
remove it.
Remove the two ¼ in. hex head screws

from the rear corners on the control panel
IMPORTANT.- Do not move the control panel until disengaging the pressure tube from
the control board, otherwise the pressure sensor could be damaged.
- 11 -
Grasp the control panel and
push it a little toward the front of
the washer in order to see the
pressure tube.
To disengage the pressure tube

from the control board, grasp the
tube where it connects to the
pressure sensor on the board.
Twist the tube while pulling it off
the sensor
IMPORTANT.- Pressure tube
should not be handled vertically
or horizontally as there is a risk
of damage to the pressure
switch, only must disengage as
indicated above.
Disconnect connectors from the

control board and remove six ¼
in. hex screws securing the
control board bracket to the
control panel assembly and
remove.
IMPORTANT.- When reinstalling the control panel assembly, ensure that all ground
wires are reconnected and tested for proper continuity to the ground terminal on the
power cord.
- 12 -
Lid Hinge
Video Link
Hinge removal can be achieved without removing the top cover or disconnecting the
control panel assembly completely.
Remove the lid assembly.
Disengage the control panel from the top cover and slide toward the rear to expose the
hinge mounting screws.
Remove the two ¼ in. hex head hinge

mounting assembly screws
Remove the Philips head screw from the

top cover.
- 13 -
Slide a hand between the tub cover and the top
cover.
Grasp the hinge assembly and remove it from

under the top cover.
- 14 -
Lid Lock Striker
Video Link
The lid lock striker slides into the lid

lock/switch assembly. When a cycle is
started the lock assembly engages with
the striker preventing the lid from opening
during the cycle.
The latch has spring tension on it to keep it

engaged with the switch/lock assembly
- 15 -
To remove the striker from the lid:
Open the lid.
Using a small screwdriver, insert it into

the small hole below the striker.
Push inward gently on the locking tab

and turn the striker to the left
Pull the striker from the lid
- 16 -
Lid Switch/Lock Assembly
Video Link
The lid lock and switch are together in

one part. It requires 120 VAC to activate
the lock.
The approximate resistance of the lock

coil is 70 ohm from Blue – Black from
J513 board connector (at Lid Lock closed
position)
Checking between Black and White wires

at the same board connector will show the
continuity of the lid switch.
To remove the lid switch/lock assembly:
- 17 -
Remove the bezel from the top cover by
reaching under the top cover toward the
lock assembly and feel for the bezel tabs
to extend through the lock body.
Push the tabs out from the side of the

lock body and then push up to
remove the bezel from the top cover
- 18 -
Using a small screwdriver, push down
gently on the tab that prevents the lock
assembly from sliding.
Slide the lock assembly to the left first to

disengage the right tab, then slide to the
right allowing the lock assembly
disengage from the top cover.
Pull the lock assembly from under the

top cover and disconnect the harness
connector.
- 19 -
Two Coil Water Valve
Turn water supply off to valve. Hoses do

not need to be disconnected at this time.
Remove two Phillips head screws that go

through the thermistor mounting bracket
into the body of the valve.
Remove thermistor by pulling up on lip of

thermistor. Ensure o-ring is removed with
thermistor.
- 20 -
Tilt back of valve up and slide out of top cover.
Once valve is out and held over the basket,
disconnect hoses.
Valve, funnel and Gasket are one part.
- 21 -
Four Coil Water Valve On GTW680 Model
Video Link
To remove the water valve:

Shut off the water supply to the
washer. Hoses do not need to be
disconnected at this time.
Lean the control panel assembly

back. It does not have to be
completely removed.
Disconnect the harness from the

water valve.
- 22 -
Remove three ¼ in. hex head screws
securing the valve to the top cover and
pull the valve up.
Hold valve over the basket and

disconnect the supply hoses from the
valve.
Quad Valve and the four rubber seals

are together in the same part number
- 23 -
Thermistor Removal
After the water valve is removed, the

thermistor can be accessed and
remove.
It is pushed into the dispenser box

and held in place by the water valve
and is sealed with an O-ring.
Remove thermistor by pulling up on

lip of thermistor. Ensure O-ring is
removed with the thermistor.
- 24 -
Dispenser Removal
The dispenser hold detergent and

fabric softener and delivers it at
precise times for the cycle selected.
Water is added to the dispenser from
the water valve to fill and flush the
cups. After the valve turns off the
remaining water in the cup siphons
out.
Video Link
When bleach is added to the bleach

cup it is funneled through to the tub
cover and into the tub.
Remove the backsplash assembly,

water valve and top cover.
Remove the dispenser tray from the

dispenser body.
Remove four ¼ in. hex head screws

from the top cover securing the
dispenser body to the top cover
- 25 -
Remove the dispenser body from the
top cover by pushing back slightly on
the dispenser body and pull away
from top cover.
Take care of the back tap of the dispenser body in

order to not damage it.
The dispenser shower insert can be

removed at this time for cleaning if
necessary.
Dispenser Shower Insert
- 26 -
Top Cover Removal
Remove the lid assembly and control panel assembly.
Disengage the power cord from the top

cover by pulling up on the front of the
power cord grommet.
Slide the power cord grommet forward
- 27 -
Pull up off of the top cover.
Remove ground screws.
Slide the harness grommet out toward

the rear of the washer
- 28 -
The harness grommet for the lid lock
does not need to be removed unless
replacing the top cover.
If replacing the top cover, squeeze

the two clips on the grommet and
push it through the opening. Transfer
to the new cover
Remove lid assembly and the control panel

assembly.
Remove two ¼ in. hex head screws (one on

each side) at the rear corners of the top
cover.
Slide the harness grommet out toward the

rear of the washer.
Disengage the power cord from the top

cover by lifting up on the front of the cord
grommet, slide forward and up off of the top
cover.
Raise the rear of the top cover up, then pull

forward slightly to disengage from the front
clips that secures the front of the top cover
to the cabinet.
- 29 -
Impeller and Agitators
Single Action Dual Action

Agitator Agitator Impeller
- 30 -
Impeller
To remove the impeller, pop the

center cap off with a small flat
screwdriver to access the 7/16th in.
hex bolt.
The splined coupler is part of the

impeller and agitators.
Note.- Impeller bolt should be

replaced any time it is removed for
service and torqued to 100 in.lbs.
If it is necessary, use a couple of nose pliers in order

to disassemble the impeller.
- 31 -
Dual Stage Agitator
To remove the dual action agitator, the cup section needs to be removed to access the
7/16th in. hex bolt. The bolt is located inside the agitator at the bottom. A long socket
extension (at least 17 in. long) will be needed to remove it.
Note.- Agitator bolts should be replaced any time it is removed for service and torqued
to 100 +/- 5 in-lbs.
- 32 -
Single Stage Agitator
Remove the single action agitator by taking the agitator cap off to access the 7/16 th in.
hex bolt. The bolt is located inside the agitator at the bottom. A long socket extension
(at least 17 in. long) will be needed to remove it.
Note.- Agitator bolts should be replaced any time it is removed for service and torqued
to 100 +/- 5 in-lbs.
- 33 -
Basket Removal
Remove the lid, control panel assembly and top cover.
Remove the tub cover by unclipping eight

clips around the edge and lift it off.
- 34 -
Basket Removal
Remove the 1-5/16th in. hub nut by

turning the nut clock-wise to loosen
(reverse threads).
A new hub nut should be used when

reinstalling the basket assembly.
Torque to 100 +/- 10 ft.lbs.
Remove the hub washer
Right position Wrong position

Be care of position when reinstalling the hub washer.
- 35 -
Lift the basket out of the tub.
Remove the tub washer.
- 36 -
Tub and Cabinet Removal/Replacement
Remove the lid, control panel assembly and top cover.
Remove one Philip screw from the hose

cover.
Remove hose cover.
- 37 -
Disengage the rod and spring suspension
from the tub assembly.
- 38 -
Tub and Cabinet Removal/Replacement
Once the suspension is disengage, remove the

prop blocks letting the tub assembly rest on the
belt protector.
Raise the cabinet up and over the tub assembly

and set aside.
Note.- Be careful of the tub assembly balance

while removing cabinet.
- 39 -
Harness Removal/Replacement
The cabinet needs to be removed to replace the

harness assembly.
Once the cabinet is removed there are two ¼ in. hex

head screws that secure the harness to the side of the
tub that need to be removed.
There is one ¼ in. hex head screw on the bottom.
- 40 -
Bottom Component View
- 41 -
Drain And Recirculation Pump
Recirculation pump
The GTW680 model has a recirculation pump

located at the front of the bottom of the tub. It
mounts to the tub the same as the drain pump.
Video Link
Drain Pump
The drain pump is located on the right side of the

bottom of the tub. It is mounted directly to the tub
secured by three (3) 3/8th in. hex head bolts.
Video Link
Both pumps are 120 VAC.

The approximate resistances of the pumps checked
from J512 board connector are:
Drain pump – 13.2 ohms
Recirculation pump – 31.7 ohms
- 42 -
Drain And Recirculation Pump
Once the bolts are removed, the pump can be pulled from the tub.
Have something to catch excess water. The seal is integrated to the pump as one Part
Number.
- 43 -
Drive Belt
The drive belt has five ribs and

can be removed easily turning
the pulley to walk the belt off.
To reinstall the belt, put it on the

motor pulley first.
Stretch the belt around the

transmission pulley as far as it can go.
Then rotate the pulley until the belt is

in place. Be sure all the ribs of the
belt.
- 44 -
Drive Motor
Video Link
There are two different horsepower

motors. One third and one half
horsepower motors. They are both
120 VAC reversible motors.
Resistances are ½ hp.- White –

Brown and White – Yellow approx.
3.1 ohm.
1/3rd hp. approx. 3.8 ohm from J511
board connector.
To remove the motor:

Remove the belt and fan pulley. The pulley is held on by a 9/16 in. lock nut.
Use a new nut when reinstalling the pulley and torque to 110 in-lbs.
Disconnect the motor harness connector.
- 45 -
Drive Motor
Unclip the hall/speed sensor from the

motor.
Remove two ½ in. bolt mounting the

motor to the tub letting the motor
come loose from the platform.
When reinstalling the motor mounting

bolts torque to 110 in-lbs
Note.- If the hall/speed sensor is wire tied to the motor when replacing the motor, order
both, the motor and hall/speed sensor.
- 46 -
Mode Shifter Assembly
The mode shifter either engages or

disengages the clutch with the
transmission pulley depending on
whether the cycle is in spin or
agitate.
The clutch home position is

engaged with the pulley or ready for
spin.
It has a 120 VAC motor.

Resistance of the mode shift motor
from Red – Blue is 5700 +/- 10 %
ohm from J512 board connector.
To remove the mode shifter:

Remove the transmission pulley and nut. The pulley is held on by a 9/16 in. lock nut.
Use a new nut when reinstalling the pulley and torque to 110 in-lbs.
- 47 -
Mode Shifter Assembly
Disconnect the mode shifter motor

harness connector.
Remove two 3/8th in. hex head

mounting bolts. This will allow the
complete mode shifter assembly to be
removed with the clutch.
The clutch spring and spring washer

will come off as well. When
reinstalling be sure to install the
spring washer before the clutch
spring.
- 48 -
Platform Transmission Assembly
The platform transmission

assembly is one complete part with
the exception of two harness
connector brackets and one motor
splash guard. These will need to be
transferred to the new platform
assembly when replacing the
platform transmission assembly.
The platform assembly is secured

to the tub by nine 3/8th in. hex head
bolts circled. One of these bolts
also holds one of the harness
brackets to the platform.
To remove the platform assembly

after all other components have been
removed, remove the nine 3/8th in.
hex head bolts and pull the platform
away from the tub.
Note.- The bottom of the tub can be

used to pry the platform transmission
assembly off of the tub.
The tub seal is pressed on to the

platform transmission assembly. If
there is a leak from the seal, the
complete transmission will need to be
replaced.
- 49 -
Platform Transmission Assembly
To reinstall the platform assembly

to the tub, slide the shaft of the
transmission into the opening of the
tub.
Press the tub seal into the tub

opening.
Note.- Line the guide post with the

opening in the platform.
Tighten the nine hex head bolts in

a crisscross pattern so that the seal
is pulled into the tub evenly and
securely
This is done by tightening each bolt about ¼ of the way in at a time.
Torque to 70 in-lbs.
- 50 -
Schematic
- 51 -
Control Board User Interface
- 52 -
Consumer Error Mode Entry
Entry into Consumer Error Mode

 From an idle state only (all LEDs off), press and hold Start button for 10 seconds.
 After holding Start for 10 seconds, all LEDs will turn on, signifying the user may
release the Start button.
Behaviors While In Consumer Error Mode

 The Pause and Lid Locked LEDs should be constantly blinking while in CEM.
 The first fault, if present, will show on the display.
 Pressing Start will display the next fault code.
o Models without 7-segment display: Fault code will blink in binary – the
consumer will report which LEDs are blinking and which are not. See Binary
Display Fault Chart.
o Models with 7-segment display: Fault code will blink on the 7-segment display.
 At the end of the fault list or if no faults present.
o Models without 7-segment display: All status LEDs will blink.

o Models with 7-segment display: 7-segment display will blink “-“.
Exiting Consumer Error Mode

 Pressing any button (other than Start) or turning any knob will exit Consumer Error
Mode.
 Consumer Error Mode will time out after 10 minutes.
- 53 -
Consumer Help Indicator
Your washer is equipped with Consumer Help Indicator (CHI) is our way to
communicate a simple remedy for some situations that you perform without the need to
call for service. The chart below describes the helpful messages you may notice
scrolling on your display when you return to start another load. These messages will
provide simple remedies you can quickly perform.
To ensure that you see the message, the washer will scroll the message continually
until you interact in some way with the controls.
“Ob” (Out of balance) After the wash cycle, the clothing wasn´t evenly distributed
enough to spin out the water. Redistribute the clothes more
evenly in the washer and then run a Drain & Spin cycle
“Po” (Water took too long Resume cycle or enter Drain & Spin. If water pumps out,
to Pump Out) then the clog has likely cleared. If water remains in the
washer, check for clogged or pinched drain hose. This
situation could be more likely to appear, over time, if the
external drain hose has been extended or restricted
“H2O Supply” (Water not Check your house water supply. Did you forget to turn on
entering washer) one or both supply valves after installation or coming back
from vacation? As soon as the message starts to scroll, the
washer will initiate a 3 minute lock-out period. The washer
controls won´t respond/change during this time. After the 3
minutes, you can begin your cycle again. If you try to bypass
the lock-out period by unplugging the washer, the 3 minute
timer will start over again.
“”CAnCELEd” If your machine has stopped itself before the cycle
completed, CAnCELEd will scroll in the display. On models
without a display, the two furthest right LED lights will flash.
This indicates that an error has occurred. Try to run a Drain
& Spin cycle to see if it will clear. If it does not clear, call
800GECARES (800.432.2737), in Canada, call
1.800.561.3344 for service.
- 54 -
Service Mode Entry
Field Service Mode Entry
From an idle state only (all LEDs off), press and hold Start button while rotating the
cycle selection knob 180 degrees (7 clicks) and then release the Start button.
 Once service mode is entered all LEDs will be flashing.
o On 7-segment display models: (0) will be displayed for test (0).
o On models without a 7-segments display: All of the status LEDs above the
cycle knob will be lit.
 The cycle selection knob is now used to control the test selection menu.
o Rotating the knob clockwise will increment the test numbers in the display.
o Rotating the knob counter clockwise will decrement the test number in the
display.
o Models without 7-segment display: Will display test using the status lights
above the cycle knob in a binary format. (See Binary Chart).
o Turning the knob to go to a different test will terminate any current active
state.
 Once the test number is selected, pressing Start will begin the selected test.
Exit Field Service Mode
 Field service mode will time out after 30 minutes if there is no user activity.
 Models without 7-segment display: Press and hold the Start button for 3 seconds.
 Models with a 7-segment display: Press Power button.
Once the washer is in Service Mode, the following service features are available via the
cycle knob (on some models):
- 55 -
Display Test and Fault Chart
Binary Display Fault Chart

Fault/Test # Fault/Test # displayed in
displayed on When entered into service mode binary format using
7-segment display cycle status ligths
Filled circles indicate
Service Mode Test
light on
0 All LEDs on
1 Fault Codes
2 Personality ID
3 UI Software Version (Critical)
4 UI Software Version (Non-Critical)
5 XML Version (Non-critical)
6 Hot Water Valve
7 Cold Water Valve
8 Fabric Softener Dispenser
9 Spray Rinse Valve
10 Preasure Sensor
11 Recirculate Pump
12 Drain Pump
13 Lid Switch
14 Spin
15 Agitate
16 Clear all F Codes
17 Change Personality
18 Analog knob
- 56 -
Service Mode Tests
Knob Index / Test Description of test

number (Displayed If tests call for numbers to be shown it will:
on SSD, 7-segment (Display on SSD, 7-segment display, if present)
display, if present) (Without SSD will be displayed in binary format.
Test Name
(Without SSD will (See Binary Chart) Turning the cycle knob will
be displayed in index to the next or prior test.
binary format. (See
Binary Chart)
All LEDs on All LEDs on the display will be blink including “88”
0
on the (7-segment display) SSD at a rate of 1 Hz.
Fault Codes Models without 7-segment display:
Faults will be shown:
- On Start button press, blink first fault code in
binary. (See Binary Chart)
- On next Start button press, blink next fault
code.
- At end of list OR if no fault codes are present,
blink all LEDs.
1
- Pressing Start at the end of the fault list will
wrap back around.
- Use the fault sequence.
7-segment display models:
On Start button press, blink first fault code
Display fault code in SSD
At end of list OR if no fault codes are present,
washer will flash “- -“.
Personality Pressing Start will start the test.
ID Flash the set personality after pressing Start.
Models without SSD use binary to show
2 personality.
Model with SSD will display personality.
(See Personality ID Chart for the correct ID for
the model being checked).
- 57 -
Service Mode Tests
Test Name
binary format. (See
Binary Chart)
UI Software After entering this test, press the Start button to
Version toggle through the software version number as
(Critical) follows:
Example: v01.23
High end UI
3 1st press – “01” on 7SD
2nd press – “23” on 7SD
Low end UI (See Version Diagram below)
Major version (Pause LED ON)
3rd press – Display 2 in binary
4th press – Display 3 in binary
UI Software After entering this test, press the Start button to
Version (Non- toggle through the software version number as
critical) follows:
Example: v01.23
High end UI
1st press – “01” on SSD
2nd press – “23” on SSD
4
1st press – Display 0 in binary (all LEDs off)
2nd press – Display 1 in binary
Minor version (Lid Locked LED ON)
- 58 -
Service Mode Tests

Test Name
binary format. (See
Binary Chart)
XML Version Example: v01.23
(Non-Critical) High end UI
1st press – “01” on SSD
2nd press – “23” on SSD

1st press – Display 0 in binary (all LEDs off)
2nd press – Display 1 in binary
5
Minor version (Lid Locked LED ON)
NOTE: We only show the non-critical version
number because the critical XML version number
must match the application non-critical version
number for the control to boot. If you get to
service mode, then the XML critical version is
correct. If not, update software.
Hot Water Pressing Start will toggle the hot water valve on
Valve and off. Test will have a timeout for how long
6
valve will be on (1 minute). The valve will turn off
when the test is exited.
Cold Water Pressing Start will toggle the cold water valve on
Valve and off. Test will have a timeout for how long
7
valve will be on (1 minute). The valve will turn off
when the test is exited.
- 59 -
Service Mode Tests

Test Name
binary format. (See
Binary Chart)
Fabric Pressing Start will toggle the fabric softener valve
Softener on and off.
8 Dispenser Test will have a timeout for how long valve will be
on (1 minute). The valve will turn off when the
test is exited.
Spray Rinse Pressing Start will toggle the spray rinse valve on
Valve Check and off.
9 Test will have a timeout for how long valve will be
on (1 minute). The valve will turn off when the
test is exited.
Pressure Pressing Start will start the test.
Sensor Pressure sensor test will have a time out.
All valves will turn on.
All LEDs will blink at start of test.
Stop blinking LEDs as approximate water levels
are crossed.
10 The levels are:
2”
3”
4”
5”
6”
7” Water valves shut off at this level.
Recirculate Pressing Start will toggle the recirculation pump
Pump on and off.
Test will have a timeout (1 minute) for how long
11
recirculation pump will be on.
The recirculation pump will turn off when the test
is exited.
- 60 -
Service Mode Tests

Test Name
binary format. (See
Binary Chart)
Drain Pump Pressing Start will toggle the drain pump on and
off.
Test will have a timeout (4 minute) for how long
12
drain pump will be on.
The drain pump will turn off when the test is
exited.
Spin Pressing Start will start the test. Spin test will
perform child safety algorithm before it starts to
spin. (Two (2) sprays of water before locking the
lid). The lid must be closed to start the test. If lid
is opened the Locked LED will blink.
When started, the mode shift to spin will occur if
required and the lid will be locked.
When mode shift is complete, the washer will
14
begin spinning to max spin speed for the model
being tested.
Spin test will have a timeout (4 minute).
Be sure to only run this test with an empty basket
as there is no OOB detection during this test.
The spin will stop when the test is exited.
The lid will unlock once the speed reaches 0 after
the test is exited.
- 61 -
Service Mode Tests

Test Name
binary format. (See
Binary Chart)
Agitate Pressing Start will start the test. Agitate test will
perform child safety algorithm before it starts to
agitate. The lid must be closed to start the test. If
lid is opened the Locked LED will blink.
When started, the mode shift to agitate will occur
if required.
15
When mode shift is complete, the washer will
begin agitating.
The test will pause if the lid is opened after
starting. The test will resume on lid close if it was
running when opened.
The test will stop when the test is exited.
Clear all Fault Pressing Start will clear all fault codes.
16
Codes
Change Pressing Start will start the test.
Personality Press Start button again and the next valid
17 personality should be displayed.
Press and hold the Start button to select the
correct personality.
Analog Knob Pressing Start will start the test.
Each options knob is represented by a specific
corresponding status LED (for left options knob to
the far left status LED).
When knob position changes, the LED for the
18
specific knob blinks.
With each click to the right, the LED for the
specific knob blinks faster.
With each click to the left, the LED for the specific
knob blinks slower.
- 62 -
Fault Codes
Fault Name Description Repair Action

Code
(Hex)
1 Lock Lid lock didn’t occur Check the resistance of the lid lock assembly.
Monitor or lid lock signal not Check the harness for open wires and or
seen by control due connectors from the board to the lock
to lack of connection. assembly.
If lock assembly and harness prove good at
the time of service, replace the lid lock
assembly.
2 Lid Control did not get lid Replace control if this fault happens
Monitor closed signal from repeatedly.
switch while motor
was moving. Could
mean the switch
didn’t close or control
didn’t get the signal
because of lack of
connection.
3 Locked For 5 straight Physically check the washer for anything
Rotor seconds control not preventing motor movement.
Monitor seeing signal Check harness and harness connections from
changes indicating the control to the motor.
the motor is turning Verify hall sensor is connected to the main
while trying to spin. harness. Put washer in Service Mode and run
Could mean the Test 13. Spin Test. If hall sensor is bad or
motor isn’t rotating or disconnected, the basket will start to spin
Control didn’t get the normally and then stop spinning after
signal because of approximately 5 seconds. Ensure hall sensor
lack of connection is properly connected and positioned on the
motor. If basket spins for approximately 15
seconds, the hall sensor is most likely NOT the
cause.
TCO should reset in approximately 45 minute.
If TCO is tripped, make sure motor moves
freely and that nothing is jamming it. Replace
motor if it does not.
- 63 -
Fault Codes

Code
(Hex)
4 Reset Control is resetting Check for loose connections at the control.
Monito the software by itself Reconnect if any.
r due to criteria it Check for recommended house line voltage
believes could to the washer.
resolve itself upon
reset.
5 Mode Control didn’t see the Check mode shifter coupler for damage and
Shifter transition from Agitate the ability to slide in and out freely.
ti Spin or vice-versa Using an Ohm meter, check to ensure mode
in the time required. shifter switch is in the open position.
Could mean the shift Check resistance of mode shifter motor
didn’t occur or (approximately 5,700 ohms)
Control didn’t get the Check for 120 VAC to the mode shifter motor
signal because of at the control J512 connector.
lack of connection If voltage is present, replace the mode shifter.
If voltage is not present at the control, replace
control.
6 Critical Control received an Check pressure tube for pinches where it
Flood extended period of goes through top cover grommet.
Level pressure readings Check pressure tube for trapped water.
by that is nearing over- Check for any leaking water valves.
Pressu flow levels. Pressure Check the output voltage from the pressure
re. 17.5”. sensor to ensure it matches the water level in
Pressu Voltage Output must the basket according to the pressure sensor
re level be present. Could chart. If it does not, the control will need to be
exceed mean water did get replaced as the pressure sensor is mounted
s 17.5 that high due to directly to the control.
inches briefly stuck water
above valve. Voltage output
pressu of sensor too high for
re port. actual water level
because of sensor or
water in pressure
tube increasing
pressure.
- 64 -
Fault Codes

Code
(Hex)
7 Flood Main micro received This can happen if a large wet load is placed
Warnin and extended period in the washer.
g Level of pressure readings Check pressure tube for pinches where it
by that is greater than goes through top cover grommet.
Pressu maximum allowable Check pressure tube for trapped water.
re. fill volume. Pressure Check for any leaking water valves.
Pressu 16.5”. Voltage output Check the output voltage from the pressure
re level must be present. sensor to ensure it matches the water level in
exceed Could mean water did the basket according to the pressure sensor
s 16.5 get that high due to chart. If it does not, the control will need to be
inches briefly stuck water replaced as the pressure sensor is mounted
above valve. Voltage output directly to the control.
pressu of sensor too high for
re port. actual water level
because of sensor or
water in pressure
tube increasing
pressure.
- 65 -
Fault Codes

Code
(Hex)
8 Pressure This determines if Check house water supply are turned on.
Sensor Loss there has been a Check pressure tube for pinches where it
too great of a goes through top cover grommet.
difference in the Check pressure tube for trapped water.
pressure sensor Check for any leaking water valves.
reading and the Check the output voltage from the pressure
expected pressure sensor to ensure it matches the water level
sensor reading for in the basket according to the pressure
the amount of sensor chart. If it does not, the control will
water the control need to be replaced as the pressure sensor
calculated it has is mounted directly to the control.
put in. It assumes
there is a pressure
leak, a clog in the
pressure
hose/system
delaying the
increase in
pressure, or a
significant amount
water leaking out.
9 Lid Switch Start attempted for Open and close the lid to clear the error.
Redundancy a 4th cycle when Check harness and connectors that go to
the previous 3 the lid switch.
cycles have If the error will not clear, replace the lid
completed with switch.
backup micro
seeing lid open.
Could mean the
switches didn’t
occur or backup
processor didn’t
get the signal
because of lack of
connection. See
Fault # 2 as well.
- 66 -
Fault Codes

Code
(Hex)
10 Mode Signal feedback state Check mode shifter coupler for damage and
Shift from the mode shifter the ability to slide in and out freely.
Feedb (agitate or spin) and Use ohm meter to ensure harness shows
ack the state requested by continuity to the mode shifter from the
Monito the control are not the control..
r same and the basket Check resistance of mode shifter motor
or agitator is rotating (approximately 5.7 K ohms)
faster than 3-4 RPM. Check for 120 VAC to the mode shifter motor
Agitate mode at the control J512 connector.
feedback signal is no If voltage is present and no operation,
voltage. replace the mode shifter.
If voltage is not present at the control,
replace control.
11 Clock 1. AC power line Check the frequency of the AC power outlet.
Monito frequency is not 60 If it is more than a few Hz off of 60 Hz.
r Hz. If house frequency is good, update software.
2. Software failure.
12 Redun Backup Processor Check pressure tube for trapped water.
dant received an extended Check each valves Operation… Replace
Flood period of pressure Water Valve.
Conditi readings that is Check the output voltage from the pressure
on nearing over-flow sensor to ensure it matches the water level in
levels. the basket according to the pressure sensor
Pressure 18.0” chart. If it does not, the control will need to be
Voltage Output must replaced as the pressure sensor is mounted
be present. Could directly to the control.
mean water did get If the pressure tube is intact, replace control.
that high due to briefly
stuck water valve.
Voltage output of
Sensor too high for
actual water level
because of Sensor or
water in Pressure tube
increasing pressure.
- 67 -
Fault Codes

Code
(Hex)
13 Redun In spin mode, the lid Check lid switch continuity at J513 on the
dant switch feedback has control.
Lid voltage (lid closed), for Check continuity of lid lock position. Opened
Unlock more than 5 seconds or Closed.
ed the motor speed Check for proper operation of lid lock, 120
feedback assumes the VAC while activating.
basket is spinning > 4- Check lid lock wiring harness from the
5 RPM when the lid control to lock assembly.
lock feedback has no If lid lock assembly and harness are OK,
voltage (Lid replace control board.
Unlocked). Lid Switch
Feedback has no
Voltage when the
BRPM is > 4-5 RPM.
14 Lid Signal received by Verify that the lid lock is not blocked by any
Lock control is indicating the external debris.
Failure lock will not lock or Check lid switch continuity at J513 on the
unlock when control.
requested or the lid Check continuity of lid lock position. Opened
switch is indicating or Closed.
open when the signal Check for proper operation of lid lock. 120
received indicated VAC while activating.
locked. Check lid lock wiring harness from the
control to lock assembly.
If lid lock assembly and harness are OK,
update the software.
15 Water 1. Thermistor Check thermistor resistance from connector
Temp disconnected/not J701 on the control board. Validate the
Sensor present. resistance matches the table in mini-manual.
invalid 2. Failed Thermistor Check wiring harness and connectors.
Replace thermistor
- 68 -
Fault Codes

Code
(Hex)
16 Adapti The total number of This fault is set when adaptive drain cycle
ve times during machine occurs to try to remove the rest of water in
Drain/ life the actual amount tub.
Slow of time the pressure If the adaptive drain cycle times out. The
Drain sensor indicated the control will run a Drain Pump Clearing
wash water had algorithm to free the pump impeller of debris.
drained to empty Then it will finish draining. If drain clearing
exceeded the algorithm fails look for fault 18.
calculated time by the If fault 16 is 100 and fault 18 never occurs
software. there is no problem… If fault 16 and fault 18
equal each other in faults, then look for drain
blockages including house standpipe.
17 Dry Dry load sense times 1. Check for water in the bottom of the tube. If
Load out and moves to the so drain and try cycle again.
Sense next part of the cycle 2. Check the basket for excessive friction.
Timeo selected. This occurs Basket should spin freely. If not, find source of
ut when the washer is friction and remove it.
not reaching the target
speed within a defined
time limit for the load
type selected.
- 69 -
Fault Codes

Code
(Hex)
18 Drain While draining the This fault is set and will be seen with fault 16
Pump pressure sensor when Drain Pump Clearing Algorithm failed to
Clearing value for water level remove the blockage and the rest of water in
algorith did not indicate the tub.
m failed. washer was empty Check the drain pump for blockage.
before the Max Check installation instructions for proper
Continuous Drain standpipe height.
ON time was Check pressure tube for pinches where it
reached. goes through top cover grommet.
Check pressure tube for trapped water.
Check the output voltage from the pressure
sensor to ensure it matches the water level in
the basket according to the pressure sensor
chart. If it does not, the control will need to be
replaced as the pressure sensor is mounted
directly to the control.
Check resistance of the pump (13.2 ohms)
from J512 connector on the control.
If open circuit, check wiring harness to the
pump and pump motor.
Check for 120 VAC to the drain pump.
If voltage is present and pump does not
operate, replace pump.
If voltage is not present, replace IMC
(Interface Machine Control).
19 UI State Washer was paused This is normal operation. This will happen if
Timeout for over 12 hours the consumer and or control switched cycle to
a paused state.
- 70 -
Fault Codes

Code
(Hex)
20 Critical Water volume into Check pressure tube for pinches where it
Flood the tub exceeded 41 goes through top cover grommet.
Level by gallons as calculated Check pressure tube for trapped water.
Gallons by the control. Check for any leaking water valves.
1. Pressure tube is Check home water pressure.
momentarily Check the output voltage from the pressure
pinched, has water in sensor to ensure it matches the water level in
it, partial blockage if the basket according to the pressure sensor
Flood fault 12 chart, if it does not, the control will need to be
occurs. replaced as the pressure sensor is mounted
2. Low water directly to the control.
pressure/flow or
permanent pressure
system blockage if
NO Flood fault 12
occurs.
21 Flood Water volume into Check pressure tube for pinches where it
Warning the tub exceeded goes through top cover grommet.
Level by 36.3 gallons as Check pressure tube for trapped water.
Gallons calculated by the Check for any leaking water valves.
control. Stops filling. Check home water pressure.
1. Pressure tube is Check the output voltage from the pressure
momentarily pinched sensor to ensure it matches the water level in
or has water in it, the basket according to the pressure sensor
partial blockage if chart, if it does not, the control will need to be
Flood fault 6, 7, or 12 replaced as the pressure sensor is mounted
occurs. directly to the control.
2. Low water
pressure/flow or
permanent pressure
system blockage if
NO Flood fault 6, 7,
or 12 occurs.
- 71 -
Fault Codes

Code
(Hex)
22 Out of Large wet/OOB 1. Check for excessively OOB load. Customer
Balance load being washed. Education on how to distribute load.
(OOB) This is set if OOB 2. Check the basket for excessive friction or
during condition is for being excessively out of round. Basket
Dry Load detected during dry should spin freely and without wobble. If
Sense. load sense friction is found, remove it. If basket is bad
algorithm. Dry load replace it.
sense will be
abandoned and wet
load sense will be
started.
23 Critical 1. Lock blockage. Verify that the lid lock is not blocked by any
Lid Lock 2. Lid Lock failure. external debris.
Will not lock or Check lid switch continuity at J513 on the
unlock or is locked control.
while lid is opened. Check continuity of lid lock position. Opened
or Closed.
Check for proper operation of lid lock. 120
VAC while activating.
Check lid lock wiring harness from the
control to lock assembly.
If lid lock assembly and harness are OK,
replace control board.
24 Lid Logic Lid switch failure. 1. Check harness and connections from the
Failure This fault is sent if control to the lid lock assembly for damage
the system and continuity.
perceives the lid to 2. Run a spin cycle. Pull up on the lid during
be both OPEN and spin for more than 5 seconds and see if this
LOCKED for 5 fault occurs. Replace lid lock assemble.
consecutive 3. If above does not correct the fault, replace
seconds. the control.
- 72 -
Fault Codes

Code
(Hex)
25 Pressure 1. Disconnected Check pressure tube for pinches where it
Sensor pressure hose. goes through top cover grommet.
Dropout 2. Pressure tube is Check pressure tube for trapped water.
pinched or has Check for any leaking water valves.
water in it. Check home water pressure.
3. Pressure sensor Check the output voltage from the pressure
failure. sensor to ensure it matches the water level in
the basket according to the pressure sensor
chart. If it does not, the control will need to be
replaced as the pressure sensor is mounted
directly to the control.
- 73 -
Cycle Overview
- 74 -
Cycle Overview
- 75 -
Cycle Overview
- 76 -
Cycle Overview
- 77 -
Cycle Overview
- 78 -
Cycle Overview
- 79 -
Cycle Overview
- 80 -
Cycle Overview
- 81 -
Cycle Overview
- 82 -
Cycle Overview
- 83 -
Cycle Overview
- 84 -
Cycle Overview
- 85 -
Cycle Overview
- 86 -
Cycle Overview
- 87 -
Warranty
- 88 -

GTW220BMK0WW ManualServicio Lavadoras Kraken Canada

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Service Manual

Top Load Washer Kraken 27”

IMPORTANT SAFETY NOTICE

The information in this presentation is intended for use by individuals

To avoid personal injury, disconnect power before servicing this

RECONNECT ALL GROUNDING DEVICES

If grounding wires, screws, straps, clips, nuts or washers used to complete

Mabe authorized Service Technicians are required to use the Personal

Cut Resistant Sleeve(s)

Electrically Rated Glove and

Plan and Prepare Apply LOTO device & Lock

GTW460 Models GTW680 Models

 Stain Removal Guide: Assist removing

 Auto Soak: Loosens stains by soaking

 Auto Soak: Loosens stains by soaking

Brand Product Type Engineering Number

Series 1, 2, 3: Year: Color:

Example of Serial Number: LG312345C

 The letter designating the year repeats every 12 years

Approximate Minimum Water Levels Approximate Maximum Water Levels

 Impeller – 7 Gallons or 3 in. depth from  Impeller – 26 Gallons or 13-1/2 in.

 Agitator – 26 Gallons or 12-1/2 in.

Test are completed with an empty basket.

Remove the two Philips head

Slide the lid toward the Hinge

Remove the three Philips head

Remove the seven ¼ in. hex head

Remove the two ¼ in. hex head screws

To disengage the pressure tube

Disconnect connectors from the

Remove the lid assembly.

Remove the two ¼ in. hex head hinge

Remove the Philips head screw from the

Grasp the hinge assembly and remove it from

The lid lock striker slides into the lid

The latch has spring tension on it to keep it

Open the lid.

Using a small screwdriver, insert it into

Push inward gently on the locking tab

Pull the striker from the lid

The lid lock and switch are together in

The approximate resistance of the lock

Checking between Black and White wires

To remove the lid switch/lock assembly:

Push the tabs out from the side of the

Slide the lock assembly to the left first to

Pull the lock assembly from under the

Turn water supply off to valve. Hoses do

Remove two Phillips head screws that go

Remove thermistor by pulling up on lip of

Valve, funnel and Gasket are one part.

To remove the water valve:

Lean the control panel assembly

Disconnect the harness from the

Hold valve over the basket and

Quad Valve and the four rubber seals

After the water valve is removed, the

It is pushed into the dispenser box

Remove thermistor by pulling up on

The dispenser hold detergent and

When bleach is added to the bleach

Remove the backsplash assembly,

Remove the dispenser tray from the

Remove four ¼ in. hex head screws