Documente Academic
Documente Profesional
Documente Cultură
Course :Commerce
Paper :Entrepreneurship
Lesson :Business Plan Preparation
Lesson Developer :Dr. Minakshi Paliwal
Department/College:Department of Commerce,
Daulat Ram College,
University of Delhi
Reviewer’s Name :Dr. Gurmeet Kaur
Fellow in Commerce, ILLL
Associate Professor,
Daulat Ram College,
University of Delhi
1. Learning Objectives:
This chapter will help the students to develop a good sense of business plan preparation
and report/project writing. Broadly, the chapter will give students an understanding of:
How to develop a business ideas and how to test its feasibility?
How to write a business plan/project plan and what is its importance?
How to design various business processes?
How to write, submit and present a final project report and
How to develop a new product and test it marketability?
2. Introduction:
Most of the successful businesses in the world are started with an idea that is restlessly
promoted by a dogged entrepreneur. Thus, idea generation is an indispensable ability
that every entrepreneur must possess as success or failure of any new business hinges
on the worth of ideas. Despite the fact that idea generation is decisive, many aspiring
entrepreneurs consider this as a big problem. In many entrepreneurship
forum/meeting/discussion, aspiring entrepreneurs hopefully asks a common question:
how did everybody else get inspiration to strike-and how can we work the same magic?
Indeed, absence of compelling ideas can frustrate and discourage aspiring entrepreneur
to opt entrepreneurship as a career or may compel to start a usual or ordinary business,
yet another food court/restaurant or retail store that faces tough competition, often
leading to a quick failure. In this way aspiring entrepreneur loses its interest, motivation
as well as money. Thus, the real issue faced by many aspiring entrepreneurs is how to
generate business ideas. To help with this issue, we have put together some good
sources, out of which an entrepreneur can seize ideas for initiating new business
enterprises.
9. Brainstorming:
Brainstorming is idea generation techniques (developed by Alex Osborn) in which
individual or group efforts are made to find the solution of a particular problem by gather
multiple solutions contributed by its member. Every strange, bizarre and farfetched idea
is considered in this technique.
To make these ideas more practical or workable, these are slightly modified by group
members. In this process, it is important for the facilitators to manage the process,
people involvement and then to manage the follow up action. A typical brainstorming
group consists of 6 to 10 members.
10. Idea screening:
Idea screening is a method of generating idea in which possible ideas are evaluated/
tested against a set of criteria or on the basis of various parameters. To develop the
parameters, entrepreneur must have good knowledge about the market conditions,
degree of competition, knowledge of competitor’s product, their strength, their
shortcomings, usage of technology, need of market etc. criteria might include the
following:
Product improvement most needed
Technical feasibility of idea
The marketability of idea
The requirement of resources in implementation of idea
The profitability of idea
Where product fits in the market. Is there any gap? How it is similar differ to
competitors’ product
The idea suits to business profile and objectives
Added to these, some other sources/methods/techniques can be used for the purpose of
idea generation. Some of these are:
SWOT (Strength, Weakness, Opportunities and Threats) Analysis,
Research and Development (R&D) process
Quality Assurance Processes
Survey of International Markets
Institutions (e.g. EDI; FICCI, Ph.D. Chamber, Assocham, FISME etc)
Fairs and Exhibitions
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A feasibility test of business idea or project is also needed to get the sanction for the
project from concern authorities including government and financial institutions.
Entrepreneur.com‟s Jane Porter suggested some of the techniques and questions to test
the viability of business ideas. These are: product service evaluation; Who is your
customer base? What resources do you need? What do you need on your team? How
much growth potential will the business have? Broadly, a feasibility test of business idea
should include an assessment/analysis of the following aspect:
1. Entrepreneurial Aspect:
The success or failure of any business idea/project is largely depending on the various
capabilities and skills of entrepreneur. In fact, it is indispensable to posses certain skills
and personality traits by entrepreneur and management team to convert idea into
business value. Therefore, any business idea should be evaluated or tested first in the
light of following entrepreneurial capabilities/skills.
Willpower and Self confidence
Determined and persistent
Energy to work 12-16 hours a day
Capability to take risks
Can take criticism and rejection
Capability to acclimatize changing conditions
Ability to work under stressful conditions
Potential to take quick and rational decision
Qualified enough to comprehend national and international business forces
2. Market Aspect:
Assessing the market potential or size for new business is quite complicated but decisive
aspect of feasibility analysis. To test market feasibility, there are ten important
aspects/issues that an aspiring entrepreneur should consider:
Potential number of customers and their location
Skills requirements
The state of technology
Social, economic and political conditions
After the feasibility test, a systematic and comprehensive review of above mentioned
and other such aspects is carried out to decide whether the new business idea/project is
selected or rejected or to make sure that the idea will deliver desired results. This
process is generally known as project appraisal. Project appraisal is basic requirement
before resources are committed and funding of programme is done. In the end, a report
is prepared which is generally called feasibility report.
standards of various functional areas are established which later compared with the
actual business performance. If there are deviations, corrective actions are taken.
13. It also assists the entrepreneur to formulate exit strategy.
Thus, a business plan not only symbolizes proposed business models, but also a
mechanism to develop trust among various stakeholders i.e. customers, investors,
suppliers, workers etc. therefore must consider their expectations.
2. Executive Summary:
Executive summary provides first opportunities to the entrepreneur to grab the interest
of investors and other parties. It is an abstract of business plan. As it covers all of the
key aspects of a business plan and also highlights the strength of overall business plan it
should be prepared in the last. It should be short, sharp, to the point and attractive
enough to grab readers’ attention. It should not be more than 1 or 2 pages. Executive
summary should provide a brief outlines of organisation’s objectives, goals, current
position, key strengths, market opportunities, financial projection and a summary of
skills of management team.
3. Table of Contents:
It provides an outline of what business plan includes. Table of contents cannot be
prepared until business plan is complete. Table of contents should refer the reader to the
sections and subsections of business plan. Table of contents should have proper page
number for all sections and subsections to help the reader to access necessary
information without the need to go through the entire business plan.
4. Business Description:
It is an essential part of business plan. It should include all the key points about the
business. Generally, it should include the following information about the company:
Business goals, objectives, mission and vision
Business history (if applicable)
Products and services offered by the business
Nature of business
Type of ownership
Present position/status of business
Market potential
Business model
Competitive advantage
Differentiate your business from others
Projection of sales and profits
5. Market Analysis:
This section of business plan highlights the information about the market in which
business operates to attract investors/lenders, suppliers, dealers and distributors etc.
The following details should be covered in this section:
A brief overview of overall industry/market
Market size and segmentation
Target market
Customers behaviours and preferences
Sales forecasts
Market risk caused by legislation, change in technology or any threat to
the industry as a whole
Competition
6. Marketing Plan:
Marketing is a broader concept. In fact, it is all about your business strategy. It starts
with identifying the needs and wants of customers and ends with their satisfaction.
Therefore, marketing plan should be written in a broader perspective. A typical
marketing plan should include the following:
Marketing objectives
Research and Development (R&D)
Production requirements and process
Products and services offered
Important information about product like colour, design, features, size,
how easy it can be copied by competitors, packaging etc.
Intellectual property rights (IPRs)
Details of various services i.e. after sale, delivery, availability, advice,
guarantee/warrantee, finance provided etc.
Quality assurance measures
Marketing strategies i.e. product, price, promotion and place strategies
Marketing mix strategy
Profile of key competitors i.e. their strength/weakness, turnover, market
share, employees, pricing etc.
Marketing budget
7. Financial Plan:
It consists of relevant financial data and information of a business. Financial planning is
very important not only for the investors/lenders but also for the business as it helps to
understand the current as well as future position of company’s finance. In short, it
presents financial picture of business and shows expected revenue, expenses, assets and
liabilities. Following points should be included in a good financial plan:
Capital requirement
Key ratios
Expected gross and operating margin
Profit potential
Financial projection
Assumptions used in financial projection
Cost control measures
Accounts payable
Accounts receivable
Fixed, variable and semi-variable costs
Schedule for procurement of capital
Schedule for procurement of assets
Break even volume
Balance sheet highlights
Cash flow highlights
Profit and Loss (P&L) Account highlights
8. Operation Plan:
Generally, operation plan is designed for internal use. It guides how a business is going
to make a product, store it and then ship it out to the customers. It deals with
organisational structure, manpower, equipments, machinery, technology and operation.
Some of the information that operation plan should contain are:
Details of manufacturing process
Required infrastructure
Plan and machinery
Technology requirements
Manpower requirements
Labour skills and training
Quality assurance
Operating cycle and layout
Raw material to be used
Power requirements
R&D
Material handling
Stock management and control
9. Management Plan:
The quality of management is often considered as important factor in obtaining finance.
Added to this, sustainability, growth and development of any business also depends on
the qualification, experience, skills and training of a management team. Therefore, a
management plan section is regarded as very important part of business plan. It should
include the following:
Provide details of organisational structure
Key personnel
Key future personnel
Role and responsibilities
Number of staff required
Forecasted labour force
Need of skills development
Need of training
Strength and weakness of management team
10. Risks factors:
Actual and potential risks factors should be presented in the business plan to make it
more real, transparent and reliable. They are a standard part of systematic business
plan, whether the plan is designed for internal use or will be presented to the outside
investors. Analysis of risk factors also ensure that entrepreneur have considered all the
risks and plan how to manage or reduce the risks and most importantly the business can
survive when the things go wrong. Following risks factors should be analysed and
presented in this section.
Failures to meet production deadlines
Business cycle
Industry trends
Change in technology
Change in demand
Problems with labour, suppliers or distributors
Competition
Inadequate capital
Government regulations
Other factors
11. Exit Strategy:
Final part of the business plan outlines exit strategy of business. Mention of this
strategy in business plan is very important as rational investors are always interested to
know how they will collect their money if business fails. The most common exit
strategies and considerations these days for planning purposes are:
Sell it
Friendly buy out
Initial Public Offerings (IPOs)
Merger and acquisitions
Liquidation
Added to these, in exit strategy it is important to mention who are potential buyers of
business, why they are interested and how you will get to them.
12. Conclusion:
It should provide generalisation of business plan so that the people who seeks to
establish contact with the business may easily understand the business plan. SWOT
analysis of business should be presented in the conclusion.
13. Appendices:
Any additional detailed or information that could be useful to the readers of the business
plan, but not appropriate for distribution to everyone, should be presented in
appendices. Generally, following information is presented in appendices:
Market research report
Contract with vendors
Contact with investors/lenders and financial institutions
Types of business risks
Photographs
Production flow chart
Press release
Contingency plans
procurement of input and end with those services provided after the sale of goods and
services. Business processes assists business in several ways. Processes make a
business competitive, enable growth and drive profitability. A business with well defined
processes can find opportunity to improve efficiency without sacrificing quality and
consistency. Business processes are also important as these processes are required to
understand, manage and coordinate various activities as well as issues concerning the
generating business value. Depending on the organisation, nature of work and industry,
business processes are often broken up into different categories. These processes are
divided into core business processes, support business processes and management
processes.
1. Operational/Core business Processes:
Core business processes are basically processes which are necessary for the operation of
the business. Such processes are also known as operational processes. Following are the
10 core business processes/activities characterising any business.
Procurement, logistics and distribution
Product or service development
Customer strategies and relationship
Quality, process improvement and change management
Financial analysis, reporting and capital management
Technology management
Operation
After sales services
Marketing strategies
Resource utilisation
2. Support business processes:
Support processes facilitate core processes. Support processes do not provide value to
customers directly. Three support processes characterised a firm.
1) Location decision process:
In location decision process a firm need to give due consideration following range of pull
and push factors
Closeness to market
Closeness to raw material
Availability of medium of communication
Availability of skilled manpower
Power supplies
Waste disposal
Availability of land
2) Layout process:
Basically, it is a process of designing a floor layout of a plant which aims to improve
efficiency by arranging equipments according to functions. Following should be
considered in the process of designing a layout of a plant.
Availability of space
Plant location
A detailed project report usually includes seven to eight sections (depending on the
industry and idea). The ideal length of plan is 20 pages, although-depending on the need
for detail. Standard format of a new business project report is given below:
1. Business description:
This is generally presented at first section of a project report in which basic particulars of
business is provided. Typically, this section should include the following:
The name of business
Promoters background and experience
A background of the industry with history (if any)
Business objectives
Potential of new venture
Products/services offered by business
Uniqueness of product or service
2. Project description:
A brief particular of the project (operational aspect) is presented in this section.
Generally, the particulars include the following:
Software
Tools and other assets
Start-up Expenses
Office supplies (Stationary)
Advertising
Fees and Licensing
Miscellaneous Star-up Expenses
b) Sources of Finance/Investment opportunities to finance the project
Owner’s contribution towards the proposed venture
Current financial result/forecast
Funding to date
Current investors (if any)
Financial/profitability projections
4. Product/service description:
In this section of report, details of product/service offered by the business should be
provided. Added to this, it is also important to mention how it will work? How it will be
beneficial for customer and most importantly how will business get it made? Following
details should be provided in this section:
Nature of product/service
Present stage of product (idea or prototype)
Uniqueness of product/service
Reasons for buying your product
Product is test or certified
Approved or not
IP used in product development
Pricing strategies
Selling strategies
Contact with vendors
Outsourcing requirements
Technology used
Visual presentation of product (if possible)
5. Market description:
It is very important for an entrepreneur to describe market potential of proposed
product. Essentially, market potential is a measure to determine whether new product
will appeal to the customers and how it will generate profits. A project is considered as
commercially viable if it is able to market its products competitively in the domestic or
international market at a reasonable margin or profits. Thus, this section of report is
helpful for the investors to determine the profitability or capacity of revenue generation.
Following aspects relating to market potential should be given in the report:
Disclose market studies/research/survey reports
Product description (should not be technical and highly detailed)
Uniqueness of product
Convince investors that sales projection and competition can be met
Describe target market, market position and market share
Demand projection
The estimated gap between demand and supply
Demonstrate pricing strategy
The strategy to be allotted for selling the product
The arrangement to be made for providing after-sale service
Promotional plan with cost estimation
The arrangement to be made for transportation
6. Management description:
This section highlights management team, staff and ownership structure of organisation.
Stakeholders are also interested in skills possessed by management team and staff.
Thus, a management section of project report should include the following information:
Management team-key personnel
Skill possessed by management team/staff
The internal management team
The external management resources
Legal advisor
Business advisor/consultants
Complementation
7. Description of critical risk factors:
All the potential risks factors (both internal and external) that could affect business or its
performance should be addressed in this section. It is always important to know the
things that could go wrong with business and develop a strategy to manage in the
advance. Following details should be given in this section:
Price cutting by competitors
Sales projection not achieved
Costs exceeding estimates
Any potentially unfavourable industry-wide trend
Greater than expected innovative and development cost to stay competitive
Difficulties encountered in procurement of parts or raw materials
Provide some alternative course of action
Mention the preparation (i.e. insurance, trust etc.) needed for continuity of
business
Outline a plan for liquidity event-IPO or sale
8. References:
Whenever information is used or accessed from other sources, references must be
provided in the text as well as in a list of references.
9. Appendices:
Supplementary materials to the project report can be presented here. This section of
project report typically includes the following material:
Break-even assessment
Profit-loss synopsis
Fund flow summary
Resume of management team
8. Project Finalisation
8.1 Submission:
Once the report is prepared, the next step is submission of project report to the
interested parties i.e. investors, lenders, suppliers, financial institutions, government etc.
But, before final submission of report, it is necessary to ensure that report must- fulfil its
purpose, oriented to the intended readers and contains all necessary
information/descriptions/elements.
8.2 Presentation of Report:
After submission of report, the next major challenge is presenting the report to the
interested persons/organisation or stakeholders. Generally, report is presented in oral
form in which a presenter has 5 to 10 minutes time to explain complete business
model/plan/idea to the investors or other stakeholders. Therefore, the presentation
should be focused, organised, interesting, flexible and content rich. Following steps
should be used to prepare oral presentation:
Know the outline thoroughly
Starts with goals and objectives
Demonstrate your idea/product impressively
Explain the business model
Use supporting materially liberally
Flaunt the management team/staff
Explain you metrics
Ask though provoking questions
Be prepared for difficult questions
Motivate the audience (use slogan, images etc)
Why you (investors) and why now (market opportunities)
8.3 Appraisal of Project Report:
Project appraisal is a systematic process of establishing a project’s viability or feasibility.
The main objective of project appraisal is to assess, in advance, whether a project is
worthwhile to continue or not. Project appraisal is required before resources are
committed and funding of programme is done. Thus, it is not only an important tool of
decision making but also justifies spending money on the project. Appraisal helps ensure
that projects will be properly managed, by ensuring appropriate financial and monitoring
systems are in place, that there are contingency plans to deal with risks and setting
milestones against which progress can be judged. Appraisal generally covers four major
aspects of the project:
1. Technical
2. Institutional
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Business Plan Preparation
3. Financial and
4. Marketability
1. Technical Aspects:
The appraisal of a new business project should start with identifying the technical
feasibility-for producing a product or service that will satisfy the expectations of potential
customers. This aspect not only requires a careful examination of various inputs like
land, labour, machinery, fuel, power, etc. but also requires the analysis of know-how and
technology necessary to run the project. On the whole, technical analysis should
consider the following aspects:
Availability of land and site
Location of project
Functional design of product and attractiveness in appearance
Ease of processing or manufacturing
Procurement arrangements
Technical adequacy
Procedure for obtaining engineering, technology, architecture etc.
Acceptable rate obsolesce
Durability of material used in product
Ease and low cost of maintenance
Product safety
Availability of inputs i.e. machinery, labour, fuel, power, water, transport,
communication etc.
The result of this examination provides a basis for deciding whether a new project is
feasible from a technical point of view.
2. Institutional (Non-Financial) Aspect:
Generally, appraisal is done in the light of financial, commercial and technical
perspective of project. However it is desirable to judge the business project, from the
institutional perspective. Institutional appraisal is concerned with a large number of
questions which deals with the adequacy or otherwise of such human capability and the
institutional framework i.e. social, legal, political, economic, environmental etc in which
project are implemented. To appraise the project in institutional perspective; the
following considerations must be kept in view:
Generation of employment opportunities
Improvement in the quality of life, as a result of product/service, produced by the
business project
Compliance with legal requirements
Environmental impact assessment
CSR practice to be used
Balance between stakeholders and shareholders’ interest
Transparency in business practices
Corporate governance practices in business
Business ethics to be followed in project implementation
Social responsibility and obligations
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Business Plan Preparation
Summary:
The first step for any entrepreneur is the identification of a “good business idea”. Good
entrepreneurial business idea means it should be market driven, unique, innovative and
fundable. In short, idea should be feasible enough to implement. Feasibility of idea is
tested through the feasibility study/test which is generally based on various
consideration i.e. market, financial, operational, entrepreneurial and others.
After the feasibility report is approved and accepted by government and especially by
financial stakeholders i.e. banks, financial institutions, lenders etc., the next step for the
entrepreneur would be to prepare a business plan. A business plan is required not only
to secure funding but also to direct the business. It plainly sets out all the important
facts about the business, its history, the current situation, the objectives, business
models and the business activities to be undertaken. So it is imperative to create a lucid
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Business Plan Preparation
business plan for the idea that entrepreneur has. Besides, business processes are also
important to delineate as these processes are required to understand, manage and
coordinate various activities as well as issues concerning the generating business value.
These processes are divided into core business processes, support business processes
and management processes.
A business seeking financial assistance from investors or lenders for execution of its
business ideas is required to prepare a report covering important and strategic aspects
of the project. Such report is called „project report‟. This report is also used to guide both
project execution and project control. It also highlights the direction in which a business
should go and propose how to exploit available resources to achieve business goals.
Once the report is prepared, the next step is submission and presentation of project
report to the interested parties i.e. investors, lenders, suppliers, financial institutions,
government etc. At the end, the project is appraised to investigate the
practicability/feasibility of project. Project appraisal is a systematic process of
establishing a project’s viability or feasibility. The main objective of project appraisal is
to assess, in advance, whether a project is worthwhile to continue or not. Project
appraisal is required before resources are committed and funding of programme is done.
Appraisal process of a project generally covers four major aspects of the project:
technical; institutional (non-financial); financial and marketability.
Exercises:
Multiple Choice Questions
Q1: Quality ideas are a function of:
a. business entity and corporate funding
b. greed and selfishness
c. creativity and thoughtfulness
d. answer and anxiety
Q 2: The generation of business ideas is described as:
a. a process
b. idea identification
c. matching finances
d. all of the above
Q 3: First step in the process of developing a new product must be:
a) idea screening
b) idea generation
c) concept development and testing
d) Business analysis
Q 4: Why does an entrepreneur do a feasibility study for starting a new business?
a) To explore potential customers
b) To identify possible sources of finance
c) To see if there are possible barriers to success
d) To estimate the expected sales
Q 5: The main objective of preparing a project report is:
a) To appraise a project
2. Feasibility test
3. Importance of feasibility text
4. Business plan
5. Significance of business plan
6. Project report
7. Project Appraisal
8. Technical appraisal of a project
Glossary:
Acquisition: It is taking the ownership of another business as in mergers and
acquisitions.
Advertising: The activity of attracting public attention to a product or business, as by
paid announcements in the print, broadcast, or electronic media is known as advertising.
Appraisal: It is a formal estimate of the value of something on the open market or how
the estimation and conclusion of value was made.
Business plan: A written document detailing a proposed venture, covering current
status, expected needs, and projected results for the enterprise. It contains a thorough
analysis of the product or service being offered, the market and competition, the
marketing strategy, the operating plan, and the management as well as profit, balance
sheet, and cash flow projections.
Entrepreneur: A person who organizes, operates, and assumes the risk for a business
venture.
Marketing: It is the process of researching, promoting, selling and distributing a
product or service. Marketing covers a broad range of practices, including advertising,
publicity, promotion, pricing, and overall packaging of the goods or services.
Merger: It is the joining together of two previously separate corporations. A true
merger in the legal sense occurs when both businesses dissolve and move their assets
and liabilities into a newly created entity.
Venture Capital: A form of financing for a company in which the business gives up
partial ownership and control of the business in exchange for capital over a limited time
frame, usually 3-5 years.
References:
Ardichvili, A., Cardozo, R. and S. Ray (2003). “A Theory of Entrepreneurial Opportunity
Identification and Development” Journal of Business Venturing. 18 (1):105-123
Bhide, V. Amar (2000). The Origin and Evolution of New Business. Oxford University
Press: New York.
Chhabra, T. N. (2010). Business, Organisation and Management. Sun India Ltd.: New
Delhi.
Desai, Vasant (2010). Entrepreneurship Development. Himalaya Publishing House: New
Delhi.
Gordon, E. And Natarajan, K. (2012). Entrepreneurship Development. Himalaya
Publishing House: New Delhi.
Joseph R. Mancuso (2985). How to Write a Winning Business Plan. Prentice Hall:
Englewood Cliff, NJ.
Kuratko, D. F. and Rao, T. V. (2012). Entrepreneurship: A South Asian Perspective.
Cengage Learning: New Delhi.
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Business Plan Preparation
Potts D (2002) Project Planning and Analysis for Development. Lynne Rienner
Publishers: London.
Sue, Birley and Paul, Westhead (1994). “A Taxonomy of Business Start-up: Reasons
and their Impact on Firms Growth and Size” Journal of Business Venturing. 9 (1): 7-32.
University of London (2014). Project Appraisal and Impact Analysis. Centre for Financial
and Management Studues, SOAS, University of London.