Documente Academic
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Phone:734-367-4333
gsandhya2017@gmail.com
PROFESSIONAL SUMMARY
16 years of professional IT experience with 6 years in Salesforce.com CRM using Visual force, Apex
and Java Technologies as Developer and administrator.
Proficient in Analysis, Design, Development, Administration, Configuration, Implementation and
support of salesforce CRM.
Hands-on, in-depth experience with Apex, Visual Force, SOQL/SOSL and Force.com IDE
Oversaw Administration, Configuration, Implementation and Support of Salesforce CRM.
Implemented security and sharing rules at object, field, and record level for different users of various
departments. Also, created various profiles and configured the permissions based on the
organizational hierarchy.
Created the Validation Rules, Approval Process, workflows for automated lead routing, lead
escalation and Email Alerts.
Hands-on, in-depth experience with Apex, Visual Force, SOQL/SOSL and Force.com IDE
Designed and developed Visualforce Pages for custom User Interface development.
Experienced in Apex Classes, Controllers & Triggers considering governor limits and various other
components as per the client and application requirements.
Skilled at working with Eclipse IDE with Force.com Plug-in for writing business logic in Apex
programming language.
Built custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report
folders, report extractions to converting formats, Visual Force Pages, Dashboards and various other
components as per the client and application requirements.
Debugged and resolved Salesforce.com system-related issues.
Solid experience in Integration of third party applications with Salesforce using SOAP, REST web
services API.
Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data
Loader Utility
Experience in working with web technologies like JavaScript, HTML, CSS and AJAX.
Effective Team player with good interpersonal skills, strong understanding of fundamental business
processes, excellent communication and problem solving skills.
Experience in Agile and Waterfall methodologies.
TECHINICAL COMPETENCIES
Salesforce Technologies : Salesforce SFA, Apex Language, Apex, Salesforce CRM,
Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages
/ Components, Formula Fields, S Controls, Workflow & Approvals,
Metadata, Bulk, SOAP, REST API
Salesforce Tools : Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer,
Force.com Data Loader, Force.com Platform
Programming Web and Graphics : C++, Java, Java Script, HTML, CSS, XML, AJAX
Programming Methodology : Object Oriented Programming, Services Oriented Architecture
CERTIFICATIONS
Salesforce Certified Platform Developer I, Salesforce University
Salesforce Certified Administrator, Salesforce University
Project Management Professional(PMP), Project Management Institute
EDUCATION
BACHELOR OF ENGINEERING, Bharathiar University, India
PROFESSIONAL EXPERIENCE
Senior Salesforce Developer, Nov 2015 – Present
CATERPILLAR FINANCIAL SERVICES NASHVILLE TN
Administered users in salesforce.com with focus on setting up profiles, roles, and teams
Managed enhancement and issue logs, and participated in executing necessary development to
address requests.
Generated different Reports and Dashboards for different customers.
Managed Sandbox environment and deployment.
Created and managed workflow rules, data validation.
Designed and deployed the Custom objects, Custom Fields, Custom tabs, Entity-Relationship data
model, Validation rules, Workflow Rules, Email Alerts, Auto-Response Rules, Page layouts,
Components, SOQL queries, Visual Force Pages to suit business needs
Customized page layouts for Contacts and Accounts depending upon user Roles and Profiles.
Implemented the requirements through Apex Triggers, Classes, Custom Controllers and Visual
Force Pages on Salesforce.com platform using Force.com IDE.
Management of mass imports and exports of data using Data Loader.
Environment: Saleforce.com platform, Force.com Sites, Apex, Single Sign On, Visual Force (Pages,
Component & Controllers), Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Big
Machines, Custom Objects, SOQL, SOSL, Custom Tabs, Email Services, Security Controls, Sandbox data
loading, SF Explorer and Force.com IDE Plug-in Eclipse, RDBMS, Data Structures, Database Schema
Salesforce Developer, Aug 2014 – Oct 2015
INTEGRA TELECOM DENVER CO
Involved in Salesforce.com Application Setup activities and customized the apps to match the
functional needs of the organization
Design and develop SFA based Application on Force.com Platform in Salesforce.com environment
with Apex programming language at backend and Visual-Force pages as user interface
Authored Technical Design Documents based on business requirements
Implement the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
Work with various salesforce.com objects like Accounts, Contacts, Reports and Dashboards
Develop various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the
objects and tabs, Components and Visual Force Pages
Build page layouts, search layouts to organize fields, custom links, related lists, and other
components on a record detail and edit pages
Create workflow rules and defined related tasks, time triggered tasks, email alerts, field
updates to implement business logic
Setup templates, approval processes, approval page layouts and defined approval actions on
them to automate the processes
Environment: Salesforce.com, Eclipse IDE, Force.com Sandbox, Import Wizard, Apex, JavaScript, Sharing
Rules, Workflows, Email Updates, Force.com Sites, Visual Force (Pages, Component & Controllers), HTML,
Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, SOQL, SOSL, Custom Tabs, Email Services,
Security Controls, SF Explorer and Force.com IDE Plug-in Eclipse.
Closely worked with SalesForce.com consultants while implementing the solutions for the needs of
the organization.
Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components,
Visual Force Pages, Apex classes to suit to the needs of the application.
Customized the Dashboards to the track usage for productivity and performance of business centers
and their sales teams.
Customized tabs for among different business user groups and business centers.
Create various profiles and configured the permissions based on the organizational hierarchy
requirements.
Designed and developed workflow rules, validation rules, and customizations within Sales force.
Implemented Apex Classes & Triggers and linked them to manage the workflows implemented in
the system.
Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, HTML, JavaScript,
Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards,
Reports, Eclipse, Sandbox, Production environment, REST API, SOAP, Metadata, Bulk transactions, security
controls.
Responsible for development, Implementation, End to End testing and maintenance of pricing and
costing systems.
Meetings with the product team to discuss on converting business requirements to functional
requirements.
Analysis, design, implementation and unit testing of the assigned projects.
Fixing of defects raised during certification testing.
Lead root cause analysis meetings and updates to best practices/coding standards accordingly.
Task assignment and review of deliverables and project artifacts.
Coordination between onshore and offshore associates.
Tracking of project tasks and status reporting to Management
Review and adopt suitable technologies and best practices for the project.
Training and Mentoring of the resources.
Manage Knowledge Transfer Process within the team.
Coordinating with release management team in setting up the development, Integration, and
Certification environments.
Environment: C, C++, Java, SQL, Shell Scripting
Responsible for development, Implementation, End to End testing and maintenance of Interconnect
Mediated Access system that allows other service providers to provide local service in 14 states
(where Qwest is a local service provider) by providing access to its infrastructure in order to be
compliant with the Telecommunications act of 1996.
Meetings with the product team to discuss on converting business requirements to functional
requirements.
Estimation, Preparation of high level design, review of low level design, implementation and
unit/integration testing.
Fixing of defects raised during certification testing.
Lead root cause analysis meetings and updates to best practices/coding standards accordingly.
Participation in status review meetings.
Environment: C, C++, SQL, Shell Scripting
Developer, Jun 2003 – Aug 2005
QWEST COMMUNICATIONS