717BAY STREET , TORONTO • ONTARIO, CANADA •PHONE (647) 462 6854• E-MAIL CRACCO@RYERSON.

CA

CAMILLA GENEVIEVE RACCO

PROFILE
I am an energetic student and professional with a true passion for the Hospitality and Tourism Industry. I've become an experienced
Hostess and Sales Associate and have successfully combined real world employment experience and classroom material too excel in
the industry. I am outgoing, reliable, eager to learn and innovative. My skill set includes Public Speaking, Customer Relations, Sales,
Leadership, Marketing and Social Media. In the future, I would like to pursue a career in either luxury hospitality sales and marketing
or event planning and management.

EDUCATION

Bachelors of Commerce, Hospitality and Tourism Management Expected to graduate in 2020

Ted Rogers School of Management, Ryerson University

Appleby College 2011-2016

Private Secondary school

SKILLS
 Cooperative and thrives in team setting (hostess teams, sports teams, groups projects, performing arts productions)
 Leadership skills (leadership positions, work place seniority)
 Personable / customer service oriented (5-Star Hotelier experience, top tier retail experience, school brand ambassador/tour
guide)
 Creative and Innovative (visual and performing arts, projects, suggestions in the workplace)
 Social media and technologically efficient (influencing, creating brand content, courses, socialization, Opentable)
 Organized and detail oriented (full time student currently holding part time job while maintaining hobbies and social life)

EMPLOYMENT
Part Time Lobby and Restaurant Hostess, The Shangri-La Hotel Toronto May 2017- Present
Front of restaurant and Lobby Lounge/ Bar. Greeting, assisting and escorting guests. Taking phone calls for event and reservation
inquiries. Answers any inquiries and maintains the restaurant and Lobby email accounts. Assisting in service and running of food
often. Creating and printing reports and menus for food and beverage service. Offers the highest level of customer and creates
guest relationships with ease. Knowledgeable about dining outlets, all happenings within the hotel and current GTA information.
Trains and assimilates new team members. Proficient in Open Table and familiar with OPERA.

Part Time Stylist, Jcrew, Eaton Centre November 2016- May 2017
On the floor assisting and welcoming shoppers. Providing top tier customer service to all shoppers. Familiarized with trends and
J crew aesthetic. Styling outfits and trusted to suggest and find pieces ideal for clients.

Head Student Ambassador, Appleby College September 2015- June 2016

Upheld schools image to the highest caliber. Planned and executed inter-club events. Often worked as the official welcome for
prospective families as well as community members and post-secondary education representatives. Worked closely with
administration. Performed head tour guide and open house responsibilities.

Entrepreneur of Aubrey Cosmetics and Care, Appleby College September 2015- June 2016
Overseeing all decisions and employees of Aubrey cosmetics. Spoke with suppliers and dealt with all public relations. Controlled
all social media outlets and created marketing platform. Presented and sold products and services at trade shows and pop up shop
areas.
Seasonal Sales Associate, InSchoolWear. June- September 2015& 2016
On the floor and warehouse employee, assisted and fitted students for private school uniforms as well as ensuring a positive
customer service experience.

Administrative Assistant Intern, TTI Canada June-September 2013

Reception duties at the travel agency, including answering phone calls, greeting clients, dealing with courier mail, setting up in
office phone system and running errands for other employees.

LEADERSHIP EXPIERIEN CE / EXTRACURRICULAR S

Baillie House Deck Captain September 2015- June 2016
In charge of all girls on deck 2 of the Baillie boarding house. Leading weekly meetings for the deck with announcements and
important information. Being a member of both Baillie House council and Residential Life Council.

Chapel Warden September 2015- June 2016

Planning chapel services, as well as commanding respect for the chapel space. Weekly speaking and reading prayers and lessons as
well as musical performances. Head of the middle school beacon program; Lead grade 7 and 8 students to involvement within the
chapel community. Member of chapel council.

Varsity Girls Rugby Team Co-Captain March- June 2016

OELC Visual Arts Leadership Camp 2014

Teacher nominated development camp surrounding visual arts excellence

Chapel Choir 2012-2016

singing and performing

Performing Arts 2008- 2016

Performing in school productions and the West End Studio theater company

Study of advanced French 2009-2015

language, grammar, and vocabulary skills, used in Quebec and France

Volunteer at Sunrise Seniors Home 2015

speaking with and engaging seniors in activities 10 hours a week

Volunteer Seneca Seniors Centre 2014-2015

speaking with and involving seniors in activities 6 hours a week

AWARDS AND QUALIFICATIONS

 Smart Serve Certificate, Smart Serve Canada 2018

 Food Handlers Certificate, TRAINCAN Inc. 2017
 Four Seasons Hotels and Resorts Entrance Awards, Ryerson University 2016
 Appleby College Diploma , Appleby college 2016
 Senior 2 After Dinner Speech Competition Silver Medal, Appleby College 2016
 Girls Varsity Rugby Colors Award of Excellence, Appleby College 2016
 Chapel Choir most valuable member of the Tenor section, Appleby College 2015
 The Kip Longstaff Day Girl of Distinction Award, Appleby College 2015
 CAISS girl’s rugby championship gold, Canadian Association for Independent Schools 2014
 Upper 2 persuasive speeches public speaking champion, Appleby College 2014