PRODUCTION PROCESS PERFORMANCE LEVEL

ANALYSIS BASED ON THE TIMELINESS OF

PRODUCTION COMPLETION TIME USING PROCESS
MINING TECHNIQUE AT PRODUCTION DIVISION
PT. FARMASI
Student Name : Ratna Aisyah Savitrie
SIDN : 5211 100 094
Department : Information Systems
Supervisor I : Mahendrawathi ER, S.T, M.Sc, Ph.D.

Abstract

Technology and Information System (IT/IS) at this moment has

so many important roles for the business process
sustainability. One of the use of IT and IS for the business
process in reality is the implementation of ERP (Enterprise
Resource Planning) which is intended to facilitate the activity
of the business process of the company. The implementation of
ERP itself, of course, has already adjusted to the standard that
has assigned by the company. PT. Farmasi, one of the
company that is engaged in the pharmaceutical industry, is
one of the companies that implement the ERP in their business
process activities. Various business processes supported by
the ERP is run every day, including the production process
run by the Production division. The complexity of the
production activity that occurs brings through the difference
barriers between the standard procedures with the actual
production activities executed. Therefore, there should be an
evaluation to identify the problem, the cause and the impact of
the problem to the business.
One of the technique that can analyze the business processes
based on a set of historical data contained in the ERP system
called process mining techniques. In this techiques, there are
several approaches and one of them is using the heuristic
miner algorithm which has advantages in calculating the
vii
viii

relationship between activities in the business process. The

output of the process mining techniques is a business process
model that can be analyzed and compared with the standard
business process model that has been assigned by the
company.
After these techiques applied, the modeling and the analysis
has been done to the model, there are several differences
obtained. It has been discovered that there are some missing
activities and there are activities that has different sequence as
well. This problem caused by several factors, including the
operational and organizational factors. With the knowledge
gained, it can be deduced a conclusion that can demonstrate
the actual performance of the production processin PT.
Farmasi.

Keywords: business process modelling, event log,

heuristic miner algorithm, petri net, process mining.