IMEI84

Notice
Product HHP Notice No. 14-79
Model All variants of S5 & Batteries Notice Date 31st July ’14
Subject How to identify Non original Galaxy S5 Device & Battery
Scope Subsidiary ( Yes ) ASC ( Yes ) Customer ( No )

1. Purpose
- To inform all ASC’s of information regarding the identification of NON original
Galaxy S5 devices and batteries* (i.e. Not of Samsung Origin or "Fake").

2. Background
- Possible PL (Product Liability) cases have been known to arise due to the use of
Non original Galaxy S5 and batteries * (i.e. Not of Samsung Origin or "Fake").
- All Service engineers should be fully aware of the following information to help
identify whether or not Galaxy S5 or battery is a Samsung Original or "Fake" as
shown in section 4. Instruction below:

3. Service Policy

Case 1: If the Galaxy S5 device returned to service centre for repair is identified during
the test and service process by a Technician as a Non Original device (i.e. Not of
Samsung Origin or "Fake").

It should be reassembled and returned to the customer. No attempt should be made to

repair or service the device in anyway other than reassembly where required for return.

The customer should be advised that:

"The device returned has been identified as not of Samsung origin and it is not possible
to service this device. As a result of our findings we are returning your equipment to you."*

(*example response text)

Published By [Global CS Team in HQ]

Case 2: If the Galaxy S5 device returned to service centre for repair is identified during
the test and service process by a Technician as a Original device (i.e. It is of Samsung
Origin and is not a Fake), however the accessories are identified as being Non Original
parts (i.e. Not of Samsung Origin or "Fake").

If the Battery and/or Charger* (*also known as "TA" / Travel Adaptor - See Appendix 1
for notes regarding advice for TA inspection)) are identified as non Samsung origin
parts then these should be treated as Out Of Warranty and the customer advised accordingly.

In addition, where the Galaxy S5 device has a fault symptom caused by the use of Non
Samsung origin accessories then any repair action required for the Galaxy S5 should
also be classed as an Out of Warranty action and the customer advised accordingly:

"During the test and fault investigation of your returned equipment it has been
identified the fault to your Galaxy S5 device has been caused by the non Samsung origin
Battery /Charger returned with your device and any repair action required is no longer
covered by warranty"*

(*example response text)

The customer should then be quoted for the repair cost based on the cost of any parts
required for the Galaxy S5 and the replacement of Non Samsung origin accessories.

Please see the next section on the following page for advice on identifying Non
Samsung Origin Galaxy S5 and associated accessories.

Published By [Global CS Team in HQ]

4. Instruction
A) Comparison chart for Galaxy S5 Device
Original - Samsung Origin Non Samsung Origin (Fake)

Fig 1 Fig 2

LCD

Size of OCTA display 5.1" (129.4 mm) Size of OCTA display 5.0" (127.7 mm)

Fig 3 Fig 4

Rear

No screw present here (normally only 3 Screw Present here (Some fake devices
screws should be present on rear) seen with more i.e. 11 screws)

Fig 6
Fig 5

Battery
Waterproof Rubber Seal
Cover

No water proof seal on inside of rear case

Water proof seal on inside of rear case

Fig 8
Fig 7
Camera
Flash
LED Area of window for flash is NOT
Area of window for flash is Transparent
Transparent (Yellow paint effect)

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 Fig 9 Fig 10

IF
Cover

Waterproof Design (seal present) Not Waterproof Design (no seal present)

Fig 11 Fig 12

IF
Connector

Correct USB 3.0 connector appearance Incorrect USB 3.0 connector appearance

Fig 13 Fig 14

Main
Label

Correct S/N IMEI label appearance Incorrect S/N IMEI label appearance

(1) Pictures in detail – Rear

Original - Samsung Origin Non Samsung Origin (Fake)

Fig 15 Fig 16

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 (2) Pictures in detail – PBA
Non Samsung Origin (Fake)
Original - Samsung Origin
From UK From Vietnam
Fig 17 Fig 18 Fig 19

(3) Pictures in detail – Camera

Non Samsung Origin (Fake)
Original - Samsung Origin
From UK From Vietnam

Fig 20 Fig 21 Fig 22

Rear Camera 16MP 5M (16M in UI) 5M (16M in UI)

Correct appearance Incorrect Incorrect

Fig 23 Fig 24 Fig 25

Front Camera 2MP 1.9M VGA

Correct appearance Incorrect Incorrect

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 (4) Pictures in detail – Mechanical Design
Non Samsung Origin (Fake)
Original - Samsung Origin
From UK From Vietnam

Fig 26 Fig 27 Fig 28

Correct appearance Incorrect appearance Incorrect appearance

Fig 29 Fig 30 Fig 31

Correct appearance Incorrect appearance Incorrect appearance

B) Battery
(1) Battery Label Design (Samsung Original) - Fig 32 shows the layout of how a typical
Samsung Original Battery label should appear.
Overview of Certification Mark (Certi. Mark) - Warning Design - S/N

Fig 32

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 (2) Warning Design:
- Fig 33 shows detail for Samsung Original Warning design for S3, S4, Note 2 and 3.
- Fig 34 shows detail for Samsung Original Warning design for S5.

Fig 33 Fig 34

(3) Top Case section

- The battery contacts should appear “recessed” and not protrude from the battery case.
Original - Samsung Origin Non Samsung Origin (Fake)

Fig 36
Fig 35
Protrude Battery Contacts
Recessed Battery Contacts Fig 37
Flat Surface
Curved Surface

(4) Vent Design

Note: Vent Design in the Battery cell can be different depending on vendors or models.
Please Note: the below pictures are guidance for those situations where the battery
has sustained damage to the case and so permits inspection to this level of
examination. All the pictures below are taken from ORIGINAL Samsung batteries.

SDI (S3, S4) SDI (S5)

Fig 38 Fig 39

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 Hitachi BYD

Fig 40 Fig 41

Sanyo Lishen

Fig 42 Fig 43

(5) Fake Battery Cases

Note: Since the Fake Battery size can differ in size compared to an original battery,
it may not fit correctly into the device; see below referring to "Squashed" or "Floated"
scenarios as shown below table where the battery can appear either "deeper" in the
battery compartment or appear to protrude (or "stick out of") the battery compartment.

Note: There is NO PTC* (Protection Circuit) in the Fake Battery.

*PTC is used in conjunction with circuit on the Mobile device to help prevent blocks
over current or high temperature in case a fault developing.

Please Note: some of the below pictures are guidance for those situations where the
battery has sustained damage to the case and so permits inspection to this level of examination.

Published By [Global CS Team in HQ]

 Original Galaxy S5 Non Origin Galaxy S5 (Fake)
84 x 42 x 5.3mm 84 x 41 x 4.4mm 84 x 42 x 4.5mm
Fig 44 Fig 45 Fig 46

Fixed properly Squashed assembled Floated assembled

(Battery inserted properly) Battery appears “deeper” in Battery appears to protrude
the battery compartment (or "stick out of") the
battery compartment

Fig 47 Fig 48

Attached properly Wrinkled label

Fig 49 Fig 50 Fig 51

Strap type PTC No PTC No PTC

Fig 52 Fig 53 Fig 54

Manufactured mark No Manufactured mark No Manufactured mark

NFC antenna No NFC antenna No NFC antenna

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 Please Note: the below pictures are guidance for those situations where the battery
has sustained damage to the case and so permits inspection to this level of examination.

Model Original - Samsung Origin Non Samsung Origin (Fake)

Fig 55 Fig 56

Galaxy
S3

Location of Electrolyte Hole and Shape of PTC

Model Original - Samsung Origin Non Samsung Origin (Fake)

Fig 57 Fig 58

Galaxy
S3

Minus Tab located on the center Minus Tab located on the left-side
Location of Electrolyte Hole and Minus Tab

Model Original - Samsung Origin Non Samsung Origin (Fake)

Fig 59 Fig 60

Galaxy
S4

Minus Tab located on the center Minus Tab located on the left-side
Location of Minus Tab

(6) Comparison between "Non Original" and Original Samsung battery

In this example we have a non original battery for GT-I9100 device (GH43-03539A)
compared against Samsung original.
TIP: If in doubt please compare suspected battery with original.

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 Part 1: Front View
Samsung Original Samsung NON Original
Fig 61

No "+" or "-" icons

No Samsung Logo

S/N incorrect

See section:

Serial number

detail observation:
PN incorrect

The device Model is not normally

Current rating incorrect (1200mAh stated
stated on the battery
and not 1650 mAh)

Serial number detail observation:

S/N has 10 digits:

Samsung Original Example: AA1C406CS/5-B
Samsung NON Original Example: AA19512CS/5-B

4th and 5th digits represent the year and month of manufacture respectively so:
Samsung Original Example: AA1C406CS/5-B > C = 2012, 4 = April
Samsung NON Original Example: AA19512CS/5-B = 9 > Number not used to
represent year, 5 > May

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Year codes are as follows:

Year 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
Code R T W X Y A P Q S Z
Year 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
Code B C D F G H J K M N

Month codes are as follows:

Month Jan Feb Mar Apr May Jun

Code 1 2 3 4 5 6

Month Jul Aug Sep Oct Nov Dec

Code 7 8 9 A B C

Part 2: Rear View

Samsung Original Fig 62 Samsung NON Original

No "+" or "-" icons

No Samsung Logo

Wh (Watt-hours) value incorrect

Thickness on symbols

different to Original

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Appendix 1: Comparison chart for Galaxy S5 Charger

Original - Samsung Origin Non Samsung Origin (Fake)

Fig 63 Fig 64

Appearance

Location of markings located as

Location of markings located shown above
as shown above

Fig 65 Fig 66

B’D
(Charger Double Side mounted One Side mounted
PBA)

Please note: it is not required to

disassemble the charger to confirm
origin - however if on arrival at service
centre the inner workings can been seen
then please see the above for use in
identification of origin

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