Manual Op Final Cdo CSWD

Ground Floor, Legislative Building, City Hall Compound
Cagayan de Oro City

Email: cdocswdo@gmail.com
Tel. (088) 858-6325
CITY SOCIAL WELFARE

AND DEVELOPMENT
DEPARTMENT
Manual of Operation
“ITS BACKBONE”
“THE HEART AND THE CONSCIENCE

OF THECITY”
First Edition 2015

TABLE OF CONTENTS
Foreword
Message of the Mayor
Message of the Acting CSWDO
CHAPTER I- AGENCY PERSONA
A. Introduction E
B. Vision
C. Mission
D. Goal
E. Objectives
F. Mandate
G. Functional Structure
H. Agency Profile
CHAPTER II – FUNCTIONS OF VARIOUS DIVISIONS, AND ITS RESPECTIVE F

UNITS AND SECTIONS
A. Administrative Division
i) Supply Unit
ii) Records Unit
iii) Human Resource Unit
iv) Payroll and Processing Unit
v) Research and Planning Unit
vi) Computer and Maintenance Unit
B. Operation Division
i) Social Protection Unit

(1) Child Protection and Abuse Response Section
(2) CICL Welfare Section
(3) Women and Family Welfare Section
(4) Aid for Individual in Crisis Section
(5) Disaster Response Section
(6) Persons with Disability Welfare Section
ii) Community and Social Development Unit

(1) Early Childhood Care and Development Section
(2) Senior Citizens’ Welfare Section
(3) Livelihood Section
(4) Indigenous People’s Welfare Section
(5) Youth Welfare Section
iii) Centers and Institutions Unit

(1) Home Care for Girls
(2) Tahanan ng Kabataan
(3) Boys Town of Cagayan de Oro
(4) Residential Care for Elderly
(5) Care Center for Children
iv) Psychosocial Unit
v) Special Project Unit(Directly Reporting to Asst. Department Head)
vi) Eye Care and Surgi-Care Unit (Directly reporting to the Office Head)
CHAPTER III- PROGRAMS AND SERVICES OF THE OFFICE G
A. CHILD AND YOUTH WELFARE SERVICE

i) Child Placement Services
ii) Early Childhood Care and Development (ECCD) Service
iii) Peer Groups Service
iv) Community Based Services for Children In Conflict with the Law (CICL)
v) Supplemental Feeding
vi) Residential Care Services
vii) Community Based Services for Street Children
B. WOMEN’S WELFARE SERVICES

i) Self-Enhancement Skill Development
ii) Productivity Skills Capacity Building
iii) Community Participation Skills Development
iv) Maternal and Child Care
v) Centers and Institution Service
C. PERSONS WITH DISABILITIES WELFARE

i) Disability Prevention Service
ii) Early Detection, Prevention and Intervention of Disability (EDPID)
iii) Assistance for Physical Restoration
iv) Self and Social Enhancement Service
v) Tuloy Aral WalangSagabal (TAWAG) for Children with Disabilities
vi) After Care and Follow-Up Services
vii) Referral Services
viii) Training and Employment Support Services
ix) Alternative Family Support Services
x) Community Based Social Vocational Rehabilitation
xi) Preparation for Employment Services
xii) Residential Care Service
D. SENIOR CITIZENS
i) Neighbourhood support for Older Persons
ii) Senior Citizen Center
iii) Residential Care Service
iv) Special Social Services for the Elderly
v) Foster Home Program for Older Persons
vi) Volunteer Resource Service
E. FAMILY AND COMMUNITY WELFARE

i) Parent Effectiveness Service (PES)
ii) Pre-Marriage Counselling
iii) Marriage Counselling Services
iv) Family Casework
v) Responsible Parenthood Service
vi) Empowerment and Reaffirmation of Paternal Abilities (ERPAT)
vii) Social Services for Solo Parents
viii) Social Preparation for People’s Participation
ix) Social Welfare Structure Development
x) Self-Employment Assistance
xi) Community Volunteers Resource Program
xii) Community Mobilization Service
xiii) After Care Service for RDD
F. EMERGENCY WELFARE
i) DISASTER RESPONSE
ii) AICSS (Aid for Individual in Crisis Situation Section)
(1) Food/Cash for Work
(2) Disaster Mitigation and Preparedness
(3) Emergency Shelter Assistance
(4) Balik-Probinsya
(5) Family and Community Disaster Preparedness
(6) Crisis Intervention
(7) Assistance to Individual in Crisis Situation
(8) Core Shelter Assistance
G. CENTERS AND INSTITUTIONS
i) Home Care for Girls

ii) Tahanan Ng Kabataan
iii) Boys Town of Cagayan de Oro
iv) Residential Care for Elderly and Differently Abled
v) Care Center for Children
CHAPTER IV – STANDARD OPERATING PROCEDURES H
A. Administrative Division
Supply Unit
Human Resource Unit
Budget Unit
Records Unit
Research and Planning Unit
B. Operation Division
Social Protection Unit

AIC Section
Child Protection and Abuse Response Section
CICL Welfare Section
Women and Family Welfare Section
Disaster Response Section
PWD Welfare Section
Community and Social Development Unit
ECCD Section
Senior Citizens Welfare Section
Livelihood Section
Youth Welfare Section
IPs Welfare Section
Centers and Institution Unit

Home Care for Girls
Tahanan Ng Kabataan
Boys Town of Cagayan de Oro
Residential Care for Elderly and Differently Abled
Care Center for Children
Psychosocial Unit
Eye Care and Surgicare Unit
Special Projects Unit
CHAPTER V – ORGANIZATION AND ADMINISTRATION I
Figure 1. Organizational Structure

Figure 2. Functional Statement
Personnel Management
APPENDICES J
Donation Management
Evacuation Guide
Acknowledgement Slip
Incident Report
Intake Sheet
Deed of Donation Agreement
Receiving Slip
Relief Distribution Sheet
Form 200
Pass Slip
Certificate of Appearance
Daily Report
Rescue Order
Home Visit Order
Voluntary Commitment
FOREWORD
“Public Office is Public Trust”, implies that all constituents being served expect
utmost professionalism in all transactions and working relationships from the City Social
Welfare and Development Department. Governed with the Civil Service Commission rules
and policies, all employees regardless of rank and status of appointment shall dispense their
duties and obligations within the bound of work ethics and values of public administration.
Regardless of the type and form of organization, in order to survive and meet the
demands of its customers, it should be open to pressures and stimuli from the universal
environment; hence, the adaptability of the organization is the key to its effective, efficient,
responsive and timely services. As it adapts, it reinvents itself for short term and long term
services for the constituents it serves, which consequently makes the task more complex
and perplex, if not dealt accordingly, will lead to organizational chaos resulting to inept
public office and legal liability.
To evade such conditions, the City Social Welfare and Development Department
imbeds in all its process in program designing, implementation and monitoring and
evaluation, and short term and long term interventions the philosophy that “CSWD is the
Heart and Conscience of the City”. Guided with the standards of Department of Social
Welfare and Development, the Office reinvents itself according to the needs and demands
of its customers (clients), revisits the strengths and skills of its human resource, material
and fiscal resources and positions itself to possibly deliver its services like never before and
crafted its Work Bible, the Manual of Operation.
The Manual of Operation which showcases the Persona of CSWD covers the various
functions of different divisions, its respective units and sections, the programs and services
of the office, its standard operating procedures, and other concerns that warrant clear
guidelines of task performance, chain of command and supervisory accountability. It will
help the workers to dispense its tasks in accordance to legal and work ethical standards and
in return, will protect them from various legal accountabilities.
This Manual of Operation is the first to be crafted in the history of CSWD after
devolution and the first in the entire Mindanao Region; and maybe in the entire Philippines;
and an epitome of transparent service and utmost professionalism.
The City Social Welfare and Development Office is the “Heart and Conscience of the
City” that principally leads in the Social Protection and Development of the least, the less
privileged, the marginalized and the vulnerable sectors to become self-reliant breaking the
chain of servitude towards sustainable total development.
VISION
A self-reliant population with uplifted living conditions improved quality of life,

productive and contributes to national development.
MISSION
To provide opportunities that will uplift the living condition of the poorest sector of
the population. Enable the disadvantaged individuals, families, groups and communities to
become self-reliant, productive and active participants in national development.
GOAL
Total well-being and development of individuals, families and communities thus

liberate the poor from economic and social deprivation.
OBJECTIVES
To care, protect and rehabilitate the socially and economically disadvantaged

population including the various sectoral groups to become effective partners towards their
total development.
To coordinate with the different stakeholders in providing an integrated social

welfare services to on the basis of needs.
To advocate policies and measures addressing social welfare concerns for the
protection and development of the least, the less privileged, vulnerable and marginalized
sectors in the city.
MANDATE
The state is committed to the care, protection and rehabilitation of the poorest of
the poor population, which has the least in life in terms of physical, mental and social well-
being and needs social welfare assistance and social work intervention to restore their
normal functioning and part in national development.
CHAPTER II
FUNCTIONS OF VARIOUS DIVISIONS AND

ITS RESPECTIVE UNITS AND SECTIONS
To equitably distribute the gigantic tasks of the department and efficiently and
effectively deliver its programs and services, it has been divided into two major divisions,
the Operation Division and the Administrative Divisions with its various units and respective
functions.
I. Administrative Division:
1. Responsible for the over-all administration and Operation of the office;

2. Provides efficient and economic services relative to personnel, supplies and
mobility requirements;
3. Maintain clean, orderly and efficient records management;
4. Coordinates with Human Resource Management Office regarding personnel
appointment, personnel action, welfare, training, personnel movements and
organization development;
5. Controls the pass slip, daily attendance and application of flexi-time or
compensatory time-off of employees;
6. Controls the reservation and monitoring of vehicle requests;
7. Coordinates with Gen. Services Dept. for the allocation of supplies on stock,
janitorial and mobility requirements of the office;
8. Coordinates with the office regarding records retention and disposal, routing and
messengerial requirements and records preservation;
9. Disseminate information and announcements from the City Administration office
for activities, events and memoranda;
10. Prepares budget, monitoring and accomplishment reports of the office;
11. Coordinates with the Budget Office for the processing and approval of the office
budget;
12. Coordinates with the Planning Department for the conceptualization,
development and operation of plans and programs;
A. Supply Unit
1. Responsible in the regular inventory of office supplies.
2. Maintains the track of records of the incoming and outgoing of supplies.
3. Submit weekly report on the status of supplies to the Head of Office.
4. Responsible in maintaining the stock of supplies and request for
replenishment.
5. Supervises the janitorial staff of the office.
6. Perform tasks and activities directed by the Head of Office and its
representatives.
B. Records Unit
1. Responsible in the recording of outgoing and incoming communications
of the office.
2. Maintain record system in accordance to the needs of the office.
3. Responsible in the dissemination of correspondence outside the office to
the respective agencies.
representatives
C. Human Resource Unit
1. Facilitate the recruitment, hiring and placement of workers in the office
2. Maintains the individual portfolio of employees
3. Responsible in the orientation of newly hired employees to the standard
procedures of the office.
4. Recommends capacity building activities and capacity development for
professional growth of employees.
representatives
D. Payroll and Processing Unit

1. Prepares the payroll and other necessary documents for employees’
salary.
2. Responsible in the review of all proposed budget of various sections and
units and training/activity proposals.
3. Maintain the balances of used budget and the remaining budget
4. Process the vouchers and other pertinent documents of the assistance to
be extended to the various clients in crisis situation
5. Coordinate the Local Finance Committee and update the Head of Office
on the Fiscal Condition of the office.
6. Process the documents needed for the custody of equipment to
designated custodian.
representatives
E. Research and Planning Unit

1. Responsible in the research activities that would contribute in the
enhancement of services and programs of the office and its operating
procedures.
2. Maintains the evaluation system to the totality of the office and the unit
activities.
3. Recommend novel procedures and systems to concerned unit and
section for the improvement of their service delivery
4. Consolidate all the reports of the units and sections as needed by a
requesting office or agency.
representatives
F. Computer and Maintenance Unit

1. Responsible in the maintenance and repair of computer units and
printers of the office.
2. Assist in the encoding of communication letters and lay-out of posters,
tarpaulin and other necessary documents.
representatives.
ADMINISTRATIVE PROTOCOLS AND
PROCEDURES
Policy on Issuance of Personal / non-office related Pass Slips
(City Admin Memo No. 527-14):
1. All employees are allowed only two (2), one-hour, pass slips for personal purposes
each month;
2. Pass Slips for personal purposes may only be used between 9:00 AM to 11:00 AM
and 1:00 PM to 3:00 PM
3. That all Pass Slips for personal purpose shall be approved by the Department head/
Chief of Office or in his or her absence, by the duly appointed Officer-in-charge in
the Administrative Division who shall exercise judicious control over the approval
thereof, making certain that the purpose clearly merits immediate attention and
that the time duration is reasonable; and
4. That those who have to leave the office for personal purposes that cannot fall
within the conditions stated above must file for undertime, chargeable against
corresponding leave credits or a deduction from salary, as the case may be.
Policy on Issuance of Official Business Pass Slips:
1. All employees are required to fill-out 2 copies of pass slips when he or she will not
be available inside the office due to official meetings and activities this is not limited
to outside the City Hall premises but also inside the City Hall compound.
2. First copies of the pass slips will be left at the table of the assigned beadle and
second copies will be carried by the employee, once the activity is done the second
copy will be signed by the concerned person attended by the employee as
confirmation of his/ her whereabouts. All second copies will then be returned to the
beadle’s table.
3. That all Pass Slips shall be approved by the Division head/ Chief of Office or in his or
her absence, by the duly appointed Officer-in-charge in the Administrative Division
who shall exercise judicious control over the approval thereof, making certain that
the purpose and time will be filled out accordingly.
Policy on Availing Flexi-time Privileges (City Admin Memo No. 425-14):
1. Definitions:
Compensatory Time-off (CTO) – refers to the number of hours or days an employee
is excused from reporting for work with full pay and benefits. It is a non-monetary
benefit provided to an employee in lieu of overtime pay.
Accrual and Use of Compensatory Overtime Credits (COC’s)
a. Each employee may accrue not more than forty (40) hours of COCs in a
month. In no instance, however, shall the unexpected balance exceed one
hundred twenty (120) hours.
b. The COCs should be used as time-off within the year these are earned until
the immediately succeeding year. Thereafter, any unutilized COCs are
deemed forfeited (as amended by CSC-DBM Joint Circular No. 2-A, s. 2005
dated July 1, 2005)
Limitation of the Use of COCs
a. The COCs cannot be used to offset under-time or tardiness incurred by
the employee during regular working days.
b. The COCs earned cannot be converted to cash, hence, are non-
commutative.
c. The COCs will not be added to the regular leave credits of the employee.
Hence, it is not part of the accumulated leave credits that is paid out of
the employee.
GUIDELINES:
1. There must be written request to render extra services stating therein the reasons
for such services, duly signed by the Department Head/ Chief concerned.
2. The request must be duly approved by the City Administrator especially events
falling on weekends and holidays;
3. A written request to avail flexi-time privileges as compensation for extra services
actually rendered must be submitted to the Office of the City Administrator for the
approval with the following attachments:
 Approved request to render extra services (item no.2) and
 Schedule of availment of flexi-time privileges indicating the day(s) and
number of hours extra services actually rendered by each employee
4. Flexi-time privileges:
 May only be availed of from Tuesday to Thursday
 Must not fall on consecutive days and
 If covering several days, may only be availed once a week;
5. Approved flexi-time must be scheduled within a month of the date on which extra
services were rendered
 For example, approved flexi-time earned in return for extra services
rendered last 8 May 2014, must be scheduled within the period of 8 May
2014 to 8 June 2014 otherwise flexi-time privileges earned shall be
forfeited.
6. No approved requests, no flexi-time privileges.
Guidelines in the Pre-selection of Qualified Personnel/Applicants for Vacant

Positions
(City Mayor Memo No. 308-14):
In order to establish a fair selection process and to provide equal

opportunities for employment and career advancement, guidelines are set for the
pre-selection of qualified personnel/applicants for vacant positions, viz:
1. All departments/offices should conduct pre-selection of qualified applicants and
select the most qualified and competent to be included in the promotional line-
up of vacant positions (promotional line-up form attached);
2. Each vacant position should have a promotional line-up composed of not more
than five (5) nominees.
3. The top/most qualified next-in-ranks or any qualified personnel in the office (if
there is no qualified next-in-rank) shall be automatically included in the
promotional line-up;
4. All nominees in the promotional line-up are required to submitted the following;
a. Accomplished Personal Data Sheet
b. Certificate of Eligibility/License (for positions requiring eligibility)
c. Certificate/s of Training (for positions requiring relevant training)
d. Performance Evaluation for the last two (2) rating periods;
e. Certificate of awards, recognition and other related awards (if any)
5. Complete documents of all nominees together with the Promotional Line-up of
vacant positions and the office endorsement shall be submitted to the office for
Human Resource Management Office (HRMO) for final processing and 15 days
publication prior to Personnel Selection Board (PSB) deliberation; and
6. Minimum Qualification Standard could be obtained from the HRMO upon
request.
Brief Guidelines with corresponding Disciplinary Actions for Absenteeism,
Tardiness, &Undertime (Civil Service Rules)
I. Absenteeism
A. Unauthorized absences, exceeding the allowable:
a. 2.5 days monthly leave credit under the Leave Law for at
least 3 months in a semester or at least 3 consecutive
months during the year shall be considered habitually
absent (MC No. 13 s.2007)
1. 1st offense is suspension for 6 months and
1 year.
2. 2nd offense is dismissal
II. Tardiness
A. No offsetting of tardiness or absences by working for an equivalent
minutes or hours or absent.
a. Failure of an employee to report for work or resume for
work on time. He/she is habitually tardy if he/she incurs
tardiness regardless of minutes per day, 10 times a month
for 2 consecutive months or 2 months in a semester during
the year.
b. Any officer or employee who is absent in the morning is
considered to be tardy and is subject to the provision on
habitual tardiness
1. 1st offense –reprimand
2. 2nd offense – suspension for 1 day to 30 days
3. 3rd offense – Dismissal
III. Undertime
A. No offsetting of tardiness or absences by working for an equivalent
minutes or hours or absent.
a. Incurred by an officer or employee who leaves or quits
from work earlier than the usual 8-hour work schedule in a
given working duty. (CSC Res. No.00-0970 dated April,
2000) It is also incurred by an officer or employee who is
absent in the afternoon. (CSC Res No. 10-1357 dated July
6, 2010)
b. Incurs tardiness regardless of minutes per day, 10 times a
month for 2 consecutive months during the year shall be
liable for Simple Misconduct or conduct prejudicial to the
best interest of the service.
1. 1st offense- suspension (6mos. 1 day to 1 yr) =
Simple misconduct (1mo. 1day to 6mos)
2. 2nd offense- dismissal
II. OPERATION DIVISION:
1. Cover the Units that implements the programs and services of the Department that
includeschild and youth welfare services, women’s welfare services, persons with
disabilities welfare, senior citizens, family and community welfare, emergency
welfare, centers and institutions, indigenous people program and migrant workers
welfare program.
2. Formulate policies and plans in coordination with various units and sections
whichguides implementers in the development and delivery of social welfare and
development services.
3. Develop and enrich existing programs and services for specific groups, such as
children and youth, women, family and communities, solo parents, older persons
and Persons with Disabilities (PWDs);
4. Provide social protection of the poor, vulnerable and disadvantaged sector, and
provide protective services to individuals, families and communities in crisis
situation.
5. Manage and oversee the centers in terms of its functionalities and accreditations.
A. Social Protection Unit
1. Spearhead in the Promotion and protection of rights of the vulnerable

sectors such as Children in need of Special Protection, Women in
Especially Difficult Circumstances and family which are victims of
domestic violence, Internally Displaced Persons due to man-made and
natural disasters, persons with disabilities and individuals and families
who need aid during crisis situation.
2. Implement policies and procedures related to the protection of the
vulnerable sectors.
3. Coordinate various agencies and stakeholders in the implementation of
the programs and services related to the protection services.
4. Conduct case management to clients that require comprehensive
interventive services.
a. Child Protection and Abuse Response Section
i. Responsible in the rescue and protection of children who are

victims of any form of abuses and exploitations,abandoned,
neglected, victims of trafficking, child labor and other
conditions that are detrimental to children and violation of
their rights.
ii. Responsible in the rehabilitation and total development of

street children, and mendicant children.
iii. Conduct group work sessions and Case management to clients

being served.
iv. Facilitate necessary assistance needed by the client or
immediate family of the former to alleviate the condition.
b. Women and Family Welfare Section
i. Responsible in the rescue and protection of women and their

rehabilitation who are victims of any form of abuses (e.g. rape,
physical) and exploitations, human trafficking, violence against
women and children, domestic violence and conditions that
are detrimental to their well-being.
ii. Responsible in the protection and development of families
that are in crisis situation and experiencing difficulty in
handling familial and marital problems.
iii. Responsible in the implementation of Parent Effectiveness
service (PES), Enhanced Reaffirmation of Paternal Abilities
(ERPAT), Migrant Workers’ Welfare Program and After
Program for Rehabilitated Drug Dependents.
iv. Conduct group work sessions and Case management to clients
being served.
c. Persons with Disabilities Welfare Section
i. Responsible in the protection and development of PWDs that

leads towards to the prevention and rehabilitation of their
disabilities.
ii. Responsible in the promotion of rights and privileges of PWDs
as afforded by the law.
iii. Conduct case management to specialized cases and group
work sessions.
d. Aid to Individual in Crisis Situation Section (formerly PACU)
i. Caters walk-in clients who need immediateand remedial

assistance such as medical, blood, transportation, burial, and
food assistance.
ii. Facilitate referral services to various agencies and partner
organizations for the provision of services beyond the office’s
capacity to provide.
e. Disaster Response Section
i. Responsible for the disaster relief preparation and operation

and camp coordination and camp management.
ii. Responsible in the over-all assessment of all documents
relative to disaster for immediate assistance.
iii. Responsible in the releasing of Certification for the purposes
of assistance related to disaster and mitigation and
rehabilitation and final recommendatory for the release of
assistance to victims of disaster after assessment and
preparation of required documents by various district team
leaders.
iv. Bank data on all disaster-related activities and disaster related
information as bases for planning and development.
f. Children in conflict with the Law intervention Section
i. Facilitate the assessment of discernment of the CICL per inquest

disposition order from the City Prosecutor’s Office.
ii. Facilitate and assist the BCPC as member of the Team for the
Intervention of the CICL and community diversion program.
iii. Responsible in the conduct of family assessment per request from
the concerned agency and shall make a periodic and terminal
report of the intervention and diversion program undertaken by
the particular CICL.
iv. Spearhead activities that will benefit the welfare of the CICL and
their immediate families.
B. Community and Social Development Unit
1. The unit is primary responsible in the implementation of programs,

projects and delivery of services for the social and economic
development through livelihood services of various sectors in the
community such as the youth sector, senior citizens, indigenous people
group, and pre-schoolers through the ECCD program by organizing them,
and capacitating to become empowered sectors contributing to the self-
initiated and community-development driven barangay.
2. Spearhead in the social, mental, and economic development of various

groups and communities.
a. Youth Welfare Section
i. Spearhead in the mobilization of youth groups particularly the

Out-of-school youth in the barangay level.
ii. Implement programs and services such as UnladKabataan
Program, Personality Development, Leadership Training and
others that directly contribute in the socio-political, spiritual and
cultural development of the youth sectors as vital actors in
nation-building.
iii. Serve as the secretariat of the Oro Youth Development Council
and AbotAlam Committee.
iv. Perform tasks and activities such as referral and resource
networking for the benefits of the sector group
b. Indigenous People Development Section
i. Forefront in the mobilization of IP groups in the City

ii. Implement programs and services to capacitate people groups as
integral part of the daily activities in the City and the State such as
socio-cultural development and enhancement activities,
assistance to CADT, livelihood and various assistance they are
entitled.
iii. Responsible in the facilitation of IP Investiture in the barangay
level.
c. Early Childhood Care and Development Section
i. Responsible in the over-all supervision of all child development

teachers and day care centers.
ii. Assist and facilitate in the accreditation of CDTs and DCCs
iii. Facilitate all documents necessary for the construction of DCCs
according to Standards and progressive capacity development of
CDTs.
networking for the benefits of the sector group.
d. Senior Citizen Welfare and Development Section
i. Spearhead in the implementation of programs and services for

the sector group that are developmental to their health, wellness,
social, political and economic aspects.
ii. Mobilizes neighbourhood support group and volunteers for
assistance and social support group of abandoned and neglected
elderly.
iii. Serve as Secretariat in the Council of Elders
e. Livelihood Section
i. Responsible in the assessment and evaluation of individuals,

families, and groups referred by various sections for livelihood
assistance.
ii. Responsible in the Social Preparation of the beneficiaries and
awarding of assistance to them.
iii. Monitor the assistance given to individuals, families and groups.
iv. Recommendatory for continuation and dropping of beneficiaries
who are good payers and delinquents.
v. Perform tasks and activities such as referral and resource
networking for the benefits of the sector group.
vi. Craft proposals for livelihood assistance per referral by the
concerned focal persons
C. Centers and Institutions Unit
1. Responsible in the over-all supervision and management of the centers

managed by the CSWD.
2. Responsible in the progressive capacity development of the staffs in the
various centers and performance appraisal
3. Facilitate in the accreditation of centers
4. Perform tasks and activities such as referral and resource networking for
the benefits of the center clients.
a. TahananngKabataan
A 24 hour facility that caters to the needs of Children in Conflict w/
the Law while awaiting proper disposition of their cases through court
hearings, discernment is being determined and for commission of
heinous crimes. It provides constructive and satisfying programs of
activities that will enhance the holistic, comprehensive development
and rehabilitation of minor.
b. Home Care for Girls
None
c. Residential Care for Elderly and Mentally Challenged

A social welfare center under Cagayan de Oro Government for elderly
and differently-able in need of special attention such as abandoned,
neglected mendicants
d. Boys Town Center

A facility intended for temporary shelter of street kids referred by law
enforcement agencies, NGOs, private persons, LGUs, and other welfare
agencies.
D. Psychosocial Unit
1. Responsible in the conduct of Psychosocial assessment to all residents being

sheltered in the center as one of the bases for the intervention plan of the
case manager, hence, the assigned psychologist shall be part of the multi-
disciplinary team.
2. Responsible in the conduct of psychological evaluation to clients being
referred by court, prosecutors, WCPD PNP, and partner agencies and NGOs.
3. The unit can spearhead any undertaking related to mental and social health
for the benefits of the various sectors in coordination with the focal persons’
concerned.
4. Assist the Centers and Institution Unit in the Accreditation and serve as the
Secretariat of the Advisory Committee for Care Center.
D. Unit that directly report to the Head of Office and its functions
Eye-Care and Surgi-care Unit
1. Provide and assist secondary elective surgical operation to clients who have
been diagnosed with conditions that required surgery in the JR Borja
Hospital.
2. Conduct eye screening and distribute free eyeglasses to clients who are
indigent and eligible for assistance.
3. Conduct community extension medical and surgical procedures to minor
cases.
C. Unit that directly report to the Assistant Head of Office and its functions
Special Projects Unit (SLP and 4Ps)
1. Manage and assist the workers from DSWD 10 in the implementation of

their special projects.
2. Facilitate the fiscal and capability counterparts of the LGU in the
implementation of the projects.
3. Assist the Head Secretariat in the CIAC and representative of the Head of
Office in relation to Special Projects endeavour.
4. Coordinate various section heads to the services being implemented in the
unit that will benefits the sectoral clients being served.
5. Craft the Project Proposal necessary for the assistance of the concerned
sector as requested by the respective focal.
CHAPTER III
PROGRAMS AND SERVICES

I. CHILD AND YOUTH WELFARE SERVICES
A. Child Placement Services

B. Early Childhood Care and Development (ECCD) Service
C. Peer Groups Service
D. Community Based Services for Children In Conflict with the Law (CICL)
E. Supplemental Feeding
F. Residential Care Services
G. Community Based Services for Street Children
II. WOMEN’S WELFARE SERVICES
A. Self-Enhancement Skill Development

B. Productivity Skills Capacity Building
C. Community Participation Skills Development
D. Maternal and Child Care
E. Centers and Institution Service
III. PERSONS WITH DISABILITIES WELFARE
A. Disability Prevention Service

B. Early Detection, Prevention and Intervention of Disability (EDPID)
C. Assistance for Physical Restoration
D. Self and Social Enhancement Service
E. Tuloy Aral WalangSagabal (TAWAG) for Children with Disabilities
F. After Care and Follow-Up Services
G. Referral Services
H. Training and Employment Support Services
I. Alternative Family Support Services
J. Community Based Social Vocational Rehabilitation Preparation for
Employment Services
K. Residential Care Service
IV. SENIOR CITIZENS
A. Neighbourhood support for Older Persons

B. Senior Citizen Center
C. Residential Care Service
D. Special Social Services for the Elderly
E. Foster Home Program for Older Persons
F. Volunteer Resource Service
V. FAMILY AND COMMUNITY WELFARE
A. Parent Effectiveness Service (PES)

B. Pre-Marriage Counselling
C. Marriage Counselling Services
D. Family Casework
E. Responsible Parenthood Service
F. Empowerment and Reaffirmation of Paternal Abilities (ERPAT)
G. Social Services for Solo Parents
H. Social Preparation for People’s Participation
I. Social Welfare Structure Development
J. Self-Employment Assistance
K. Community Volunteers Resource Program
L. Community Mobilization Service
VI. EMERGENCY WELFARE
1. DISASTER RESPONSE
2. PACU (Public Assistance and Complaint Unit)
A. Food/Cash for Work
B. Disaster Mitigation and Preparedness
C. Emergency Shelter Assistance
D. Balik-Probinsya
E. Family and Community Disaster Preparedness
F. Crisis Intervention
G. Assistance to Individual in Crisis Situation
H. Core Shelter Assistance
VII. CENTERS AND INSTITUTIONS
A. Home Care for Girls

B. Tahanan Ng Kabataan
C. Boys Town of Cagayan de Oro
D. Residential Care for Elderly and Differently Abled
E. Care Center for Children
CHAPTER IV
OPERATING STANDARDS IN THE

DELIVERY OF SERVICES TO CLIENTS
PUBLIC ASSISTANCE AND FEEDBACK SECTION (PAFS)
ASSISTANCE FOR INDIVIDUALS IN CRISIS SITUATION (AICS)
This service is designed to readily respond and provide timely and appropriate
assistance to individuals/families in distress brought about by a sudden event or series of
stressful situations during which the social functioning of these individuals or families is
impaired and their resources are inadequate to cope w/ the problem.
1. Food Assistance
Anextensionofimmediatefooditems(oneshot assistance)to
Indigentfamilieswhoareinstressfulsituationlikesicknessordeath ofafamilymember,
disaster/calamityvictims and families/communitiesdoingtheFoodforWorkprojects.
Requirement/s
1. CertificationfromtheBarangayChairmanor Parish
Priest/Pastor/Imam that theclient is aresidentofhisbarangay
2. ID ofclient/claimant
3. Assessor’s Office Certification of No Landholding
4. Intake form duly signed by a registered social worker.
Services provided
1 food packs (the minimum)
Frequency of availment
Once in a month
Schedule
Mondayto Friday,8:00 AM-5:00 PM
Fee/s
None
Duration
15minutes
Procedures:
1. The worker shall assess all the submitted documents.
2. If complete, proceed to interview for the filling-in of Intake Sheets, if not,
advise the client to produce the lacking documents. If produced, proceed to
the next step
3. The intake sheet shall be signed by the Social Worker of the PACU and the
Asst. Department Head as ministerial function of the Head of Office.
4. Submit the documents to the Supply Section for the Releasing of the
assistance after the client signed the RDS and being integrated in the data
system of the PACU and Supply Section. If released, the supply officer shall
stamped the documents received with released.
2. Medical Assistance
A service extendedtoindigent client whoneeds
emergencymedicinetosavehis/herlifeorneedsemergencylaboratorytestand/oradvance
examinationprocedurestoconfirmdiagnosis and payment of hospital bills. Walk-
inandindigentclientscanalsoavail
medicalassistancethroughtheSocialActionCenterpharmacy(TambalsaParokya), our tie
up partner.
Requirements :
1. Medical Abstract (w/ signature and license # of attending physician being
issued within 3 months)
2. Hospital Bill (for payment of hospital bill) or prescriptions (for medicines)
issued within 3 months
3. Valid ID
4. Barangay Certification
6. Case Study signed by the attending Social Workerand noted by the Head or
his/her authorized representative
Services provided
Cash Assistance based on Need (Maximum of 5,000.00)
Frequency of availment
Once in a month
Schedule
MondaytoFriday,8:00 AM-5:00 PM
Fee/s
None
Duration
15-20 minutes
Procedures:
1. The worker shall assess all the submitted photocopied documents.

2. If complete, proceed to interview for the filling-in of Intake Sheets,
if not, advise the client to produce the lacking documents. If
produced, proceed to the next step.
3. The intake sheet shall be signed by the Social Worker as attachment
to the Social Case Study Report signed by social worker and noted by
the Head or his/her authorized Representative. If medicines are
needed, refer to the Social Action Center signed by the same.
4. Refer all the documents to the administrative division for the
vouchers and processing.
5. Integrate to the Data System the client’s being served.
3. Burial/ Embalming Assistance
Anassistanceextendedtoindigentclientsin a form of casket or cash amounting

from 1,500.00 to 5,000.00 as maximum cash augmentation depending on the needs
of the client.
Requirements
1. Funeral Contract or Agreement
2. Registered Death Certificate
3. Valid ID
6. Case Study signed by the attending Social Worker and noted by the Head or
his/her authorized representative
Schedule :
Mondayto Friday,8:00 AM to5:00 PM (maybeavailed Saturday-Sunday)
Fee/s
None
Duration
15-20 minutes
Procedures:
the next step.
3. The intake sheet shall be signed by the Social Worker as attachment to the
Social Case Study Report signed by the forme and noted by the Head or
his/her authorized Representative and inform the client on the duration of
processing of the assistance.
4. Refer all the documents to the administrative division for the vouchers and
processing.
4. Assistance for Blood Requisition
Requirement/s
1. Requisitionslipfor bloodfromthe PNRC (PhilippineNational Red Cross)
Schedule
Mondayto Friday,8:00 AM to5:00 PM
Duration
7-10 minutes
Procedures:
2. If complete, conduct the interview using the Intake Sheet.
3. Endorse the client to the Office of the City Mayor with the attached
documents.
5. Transportation Assistance
A service extended to families or individuals who are victims of trafficking, pick

pocketing, illegal recruitment, demolitions and clients who wanted to go back to their
respective hometowns to start a new life.
Requirements
1. Valid ID of client
2. Police Blotter Report
3. Case Study signed by attending Social Worker
Schedule
Monday-Friday, 8:00 AM to5:00 PM
Duration
15-20minutes
Procedures:
the next step. If the client is within Misamis Oriental, transportation vehicle
shall be provided. If outside, cash assistance shall be extended to the client.
3. The intake sheet shall be signed by the Social Worker as attachment to the
Social Case Study Report signed by the former and noted by the Head or
his/her authorized Representative and inform the client on the duration of
processing of the assistance. Temporary shelter shall be advised if found
necessary by the assisting Social Worker.
4. Refer all the documents to the administrative division for the attachment
such as vouchers and processing.
6. EYECAREANDSURGICAL CARE
an assistance extended to clients whoneedssecondaryelective

surgeryandqualifiedforoperationbasedoninitialassessment.
Frontline Personnel : Ms.RebeccaMendoza,RN

Mr.SidrekRicablanca
Client/s
Clients withsecondaryelectivesurgerycaseswhoare qualifiedforoperation
Schedule
Fee/s
None
Duration
10-16minutes
Requirements:
1. Bring the self
2. Preferably has PhilHealthID and Member’s DataRecord-MDR
Procedures:
1. Assist the client and refer to the Eye-Care and Surgi-care Unit
2. The Nurses shall Conduct interview and assessment to the initial conditions
of the Clients.
3. If the conditions warrant for operation, the nurses shall explain and advise
the do’s and don’t in preparation for the surgery.
4. The staffs shall assist and facilitate for the operation of the client at
JRB General Hospital
6. REFERRAL SERVICES
A unique feature of the office that allows the networks of partners to provide
services to the needs of the client in cases where the office’ cannot provide it (Government
Agencies and Non-GovernmentOrganizations):
a. Referralto PCSO forMedicalAssistance
b. Referralto RTMIforfreetransportationforstrandedclients
c. ReferraltoJR Borja General Hospital and

NorthernMindanaoMedicalCenterforhospitalbilldiscountingandpossibleh
ospitalization
d. Referralto DSWD Field Office10
e. Referralto PhilippineAir-Force TOG10forfreetransportationforstrandedclients
Client/s
Indigentclientsneedingmedicalassistance,stranded
clients,discountingofhospitalbill, otherformsof referralservices.
Schedule
Fee/s
None
Duration
8-11minutes
Procedures:
1. The PACU Staff shall endorse the walk-in client to proper focal person to
facilitate the case. The attending Social Worker upon assessment that the
services needed by the client is beyond the office’s capacity to provide,
he/she shall recommend for referral to partners agencies granting that all
needed requirements based on needs are provided (Please refer to
preceding services for the requirements). However, in the absence of the
concerned focal, the PACU social worker shall make the referral.
2. Referral letter signed by the Head or his/her authorized representative
attached with the pertinent documents shall be forwarded to the receiving
agency.
SOCIAL PROTECTION UNIT
CHILD PROTECTION AND ABUSE RESPONSE SECTION
Honey Jane Sabuga-a, RSW

Section Head/FOCAL PERSON
Mobile #: 0916-108-3359
RESPONSE TO ABUSE
1. Ask the client the basic information and the circumstances of the incident.
2. If the case is not yet put to records in the nearest PNP Station, advise them to
blotter the incident after the interview for the referral of Medico Legal
Examination.
3. Thereafter, upon doing the preceding item, ask the client if they are determined
to file lawsuit. If yes, advise them to execute an affidavit to the PNP station
where they reported the case.
4. If the victim’s environment is at risk, recommend for possible temporary shelter
until the judgment of the case or the family insisted to place the victim in their
custody or relatives.
5. Conduct therapeutic counselling to the clients and stress debriefing and extend
other assistance which deemed necessary to alleviate the condition of the victim
and the family.
RESCUE OPERATION
A. ABUSE CASES
Circumstances that warrant rescue
1. If the victim is at risk with the immediate environment; if there was a history
of abuse whether physical, sexually, verbal and psychological abuse where
the client developed fear and trauma towards the alleged perpetrator.
2. If the child is on scene being abused in any form .
3. If the child is allegedly deprived of their rights and was left unattended by
the parents/guardian in a precarious situations.
Members of the Rescue Team
1. Social Worker
2. WCPD Officer
3. Barangay Official/ barangay captain
PROCEDURES
1. On the case of reported abuse by a family member, the referring party shall
be asked if the incident had been reported to authorities already. If not,
accompany the informant to the station and ask assistance to the WCPD for
the rescue.
2. Prior the rescue, the worker should seek the approval and notify the Head of
Office and shall proceed the rescue if there is a rescue order signed by the
latter and his authorized representative. Thereafter, plan the execution of
rescue together with the WCPD and barangay official based on the
assessment of the situation.
3. During rescue, allow the WCPD to do their standard procedures and wait for
their go signal for engagement for security and safety purposes.
4. In your engagement, cites National Policies that had been violated by the
alleged perpetrators and insist the need to secure the victim away from the
alleged offender.
5. After rescue, conduct stress debriefing to the child. If the child is ready for
interview, ask the child about basic information and how the incident
happened in manner that is easy to understand and not stimulating to
trauma.
6. Lastly, if the child needs temporary shelter, and no immediately family can
be located, refer to partner agencies or NGOs if the client category does not
fall to the managed centers.
7. Do proper referral and turn-over. By referring the client, the attending social
worker shall make the referral attached with the social case summary, the
blotter report, medical certificate and other pertinent documents.
8. Always secure a copy of all outgoing documents for legal and record
purposes.
9. Always make a spot/incident report after the rescue. Moreover, the spot
report shall be signed by the attending social worker, WCPD Officer and the
barangay Official.
B. CUSTODY CASE
Circumstances:
1. If the parents are not married, the child shall be under the sole parental
responsibility of the mother. In case the mother is unfit on legal grounds by
decree of the court, the maternal grandparents shall assume the parental
responsibility over the minor.
In cases where the father of the illegitimate child is desirous to take the
custody of his child, he shall bring his case to the Honorable Court.
2. If parents are married, the child 7 and below shall under the parental
responsibility of the mother. The child 7 above shall be given his/her right to
choose where to go. However, this is not absolute in case of default. Only the
court can decide about the entrustment of appropriate custody.
If the parents are fighting the custody of their children, they shall rest their
case to the Honorable court.
3. In case where both parents had died, the surviving grandparents, unless
unfit, the oldest brother or sister, over twenty-one years of age, unless unfit
or disqualified; and the child's actual custodian, over twenty-one years of
age, unless unfit or disqualified, shall take responsibility. In case of custody
battle, each has a right to bring her/his case to the honourable court.
Procedures:
1. If the situation does not fall into the circumstances that warrant rescue, the
worker shall advise the mother to bring her case to the barangay to lodge a
complaint against the father of the child bringing with her the blotter report.
The worker shall instruct the client to inform the VAWC Desk Officer to invite
a social worker on the scheduled date of hearing.
2. After the hearing, if the worker based on her assessment that the father
poses a threat, he/she shall advise the client to request for BPO at her
barangay.
3. The worker shall always consider the best interest of the child.
C. SUPPORT ISSUE
1. If not married, but the child had been acknowledged by the father, the latter
has the legal obligation to support his illegitimate child based on his capacity
to support. If not acknowledge, the mother has no ground for demanding
support from the father of her child, unless, she can produce a DNA Test
result proving the paternity of the father over her son.
2. If married, the father has the moral and legal obligation to support his child.
3. If the case has not been settled at the barangay level or the agreement was
not adhered, the mother can bring her case to the Honorable court for legal
disposition.
D. STREET CHILDREN
1. A child can be rescued if:
 He/she is begging
 Sniffing rugby and vulcaseal
 Wandering without company without clear destination
 Harrassingbypassers
 Wandering during curfew hours
PROCEDURES:
1. The monitoring team, together with the worker trained on handling with
street children are deputized to rescue street kids in the absence of social
worker.
2. The monitoring shall not apply force in the rescue but rather converse
with the kids about the intent of rescuing them. If the child runs away
from the team, the latter shall let the kids go. If they will go with the
team, they shall be assisted in boarding the vehicle. No force shall be
exerted.
3. The worker shall conduct preliminary interview for the purpose of blotter
and medical facilitation. No kids shall be under the custody of the office,
unless, medical certificate and blotter report are primarily complied.
4. Upon assessment, if the child needs temporarily shelter, he/she shall be
referred to appropriate shelters with complete documents. In immediate
family is within the city, he/she shall be turn-over to the Barangay with
the presence of the parents for the family dialogue. Acknowledgement
slip shall be signed by the receiving party.
5. Case management shall take place.
GENERAL PROCEDURES
Referred Clients
1) All referred clients by referring agency shall be in formal referral. In case where
client was verbally referred, the attending worker shall notify the agency that in the
succeeding referrals should be in black and white format.
2) Intake the client using the intake sheet and your log book of incident citing the
means of referral. If documents such as blotter reports and others are lacking, advise
the client to secure as such.
3) In case where PNP is the referring party, the attending worker shall see to it that
upon turn-over, all documents are completely complied such as blotter report,
medical certificate and inquest disposition (for the CICL Case) and other pertinent
documents. If documents cited are lacking, deny the referral and request the party
to comply the lacking documents.
Referral of Clients
1) The attending Social Worker shall refer the client to appropriate agency if the
services needed are beyond the scope of the office through formal referral letter
and social case summary and photo copies of pertinent documents.
2) The worker shall secure duplicate copies of all outgoing documents.
3) In cases where the attended client is outside the section’s mandate and within the
mandates of other sections, the worker shall accomplish the intake sheet (IS), and
make an encoded or written endorsement to the other sections attaching the IS.
Documentation of Intervention
1) All interventions including rescue operations shall be properly documented for legal
and record purposes which include photos, spot reports and other pertinent
documents.
2) Undertakings arising from the intervention such as family dialogue, proceedings of
interview and sessions should be properly documented signed by the worker and
the client/s.
Incident Reports
1) All clients being catered, if referred, the worker shall do the monitoring and follow
through if the services required or needed, if met, close the case. If not, ask the
client about the necessary steps and make a plan to meet the need. The remarks of
all incident report shall be terminated if me
SUWCP (Street Urban Working Children Program)/
STREET KIDS RESPONSE SECTION
CANDIDA CURSO
FOCAL PERSON
Street & Urban Working Children’s plight is not only a child related issue but a
statement about the perilous state of contemporary familial & societal bonds.
SERVICES UNDER SUWCP:
-Educational Assistance
-Advocacy Drive/Training(PARENTAL EFFECTINESS SESSIONS)
-Livelihood Assistance
REQUIREMENTS for enrolment as beneficiary:
1.) Client at least 5-15years old

2.) Barangay or Parish: Certification of Residency &Indigency.
3.) Social Case Summary of the Social Worker and approval of the Department Head
EDUCATIONAL ASSISTANCE:
a.) certification that the child is officially enrolled in that school year.
b.) photocopy of report card.
c.) Submitted updated SCSRfrom Social worker on Field.
d.) Child Profile (Track of Progress as attachment to SCSR)
RICE ASSISTANCE:
a) Attendance during development sessions

b.) Parent & Child are required to attend Values Formation once-a-week training.
Per week meeting has half-day session which is equivalent to 4 kilo of rice
perweek.
c.) No Attendance. No Rice Policy.
PROCEDURE:
A.) FOR EDUCATIONAL ASSISTANCE:
1.) Identification per district from Social Worker Staff.

2.) Completion of Requirements
3.) Submission for Approval of Funding from Department CSWDO Head.
4.) If approved: Preparation of Payroll to corresponding child.
5.) Ready for releasing by the Main Office CSWDO.
6.) If fund is already available, CSWDO will be the one to inform corresponding
District heads.
7.) District heads will now be the one responsible to inform client/s.
8.) Once fund is released as required by CSWDO, there should be liquidation by
the District through Official Receipts and RER (Reimbursement Experience
Receipt).
9.) Takes usually about a month or two depending upon fund availability.
B.) FOR RICE ALLOWANCE:
1. Rice allowance shall be released anytime of the week during working

days.
2. The SUWCP Focal Person shall endorse the client to the supply section for
the releasing of rice following the procedures of releases, such as the
signing of RDS (Release Distribution Sheet).
C.) LIVELIHOOD ASSISTANCE
1. All SUWCP beneficiaries are entitled to livelihood/capital assistance in

coordination with the Livelihood section procedures to those parents who
accumulated 85% of the attendance and have at least a passing average at
the end of the school year. Failure to comply with the condition means,
delisting from the program.
2. Consecutive 3 absences and non-consecutive 5 absences during the
sessions may merit disqualification from the program, otherwise, reasons
being provided are justifiable.
3. After 1 year of subsidy, the beneficiaries shall now enter the final phase of
the program, the empowerment phase which will capacitate the families to
become financially capacitated.
ADOPTION
Every child deserves a family to call their own. We strive to make that belief a
reality.
PROCEDURE:
1. Entertain the client by greeting and offer him/her a seat and introduce one’s
self to the client. Afterwards, start the interview.
2. Ask basic information such as name of client, residential address and age.
Thereafter, allow the client to relay the case or her/his intent of visiting the
office.
3. If the adopter is within the 4th degree of consanguinity, the client shall be
advised to visit the social workers in the Family Court to inquire about
relative adoption since it is beyond the capacity of the local social worker to
facilitate per adherence to RA 9523.
4. If the client is outside the 4th degree of consanguinity or affinity, determine
the age of the adopter and the adoptee. It should be that the adopter is 16
years older than the adoptee as mandated under E.O 209. If, the client met
the age requirement, proceed to determine if the child is abandoned or
surrendered to them.
If surrendered child:
i. If surrendered, the worker shall inform the adopter that the
mother shall be counselled and interviewed about her
decision. As much as possible, the worker shall do his/her
best to encourage her not to give up her child by extending
counselling services, livelihood, skills training and other
services that would alleviate the financial condition of the
client. If despite the diligent efforts of the worker, the mother
is still decisive to give up her child, proceed to the
presentation of Deed of Voluntary commitment. Explain to
her the content in a vernacular language that she would
understand. The signed DVC shall be notarized and the
worker can now proceed to the preparation of necessary
documents and social case study.
ii. Documents to be prepared are, birth certificate of the child,
recent photos of the child and upon admission to their
custody, social case study report (please see Appendix for
format) and signed DVC.
iii. Within 3 months, the worker shall endorse all documents to
the DSWD-X with endorsement applying for the issuance of
Certification declaring the Child Legally Available for Adoption
(CCLAA). Within these months, the mother can petition to the
DSWD-X in the restoration of her parental authority, if she
changes her mind.
iv. Thereafter, if CCLAA has been issued by the DSWD Secretary,
the worker again will submit documents for the application of
PAPA (Pre-Adoption Placement Authority) to the DSWD. If
issued, the adopter can now petition to the court for the
adoption process to commence using the documents issued
by DSWD as evidences to the petition, hence, the worker’s
role, stops.
If abandoned child:
i. If abandoned, the worker shall assist the adopter to secure the

following documents on the effort of locating the parents:
a. Police Blotter report about the abandonment stating
the facts of the incident
b. The incident should be aired on 3 local radio stations in
3 different dates respectively and be published in the
regional circulation where the incident happened.
Thereafter, certifications from the media stations shall
be secured and the whole issue of the newspaper as
attached documents for the petition.
c. Photos of the child upon admission and recent one,
2x2 and whole body
ii. After securing the documents, the social worker shall prepare
the SCSR within the 1st to 2nd month of engagement with the
adopter.
iii. A notarized petition for the issuance of CCLAA of which the
petitioner is the Head of the Office shall be forwarded to the
DSWD, enclosing all the prescribed pertinent documents and
the format(Please see A.O 12 series of 2011, issued by DSWD).
iv. A notice of Posting shall be forwarded to the petitioner for
posting to the prescribed areas. After 5 days of posting, a
certificate of posting shall be forwarded to the DSWD, signed
by the head of Office.
v. If CCLAA is being issued, the worker shall prepare apply to the
local civil registry a certificate of foundling presenting the
CCLAA as prerequisite and prepare again prescribed
documents for PAPA. If issued, the adopter can now petition
to the court for the adoption process to commence using the
documents issued by DSWD as evidences to the petition,
hence, the worker’s role, stops.
5. In case of doubt, the worker may refer to the provisions of RA 8552

(Domestic Adoption Act), RA 8043 (Inter-country Adoption Act), A.O 12 series
of 2011 and RA 9523.
CICL (Children in conflict with the Law) INTERVENTION SECTION
A. 15 BELOW
1. SERIOUS CRIMES
Serious Crimes Committed by Children Who Are Exempt From Criminal Responsibility.
a. A child who is above twelve (12) years of age up to fifteen (15) years of age
and who commits parricide, murder, infanticide, kidnapping and serious
illegal detention where the victim is killed or raped, robbery, with homicide
or rape, destructive arson, rape, or carnapping where the driver or
occupant is killed or raped or offenses under Republic Act No. 9165
(Comprehensive Dangerous Drugs Act of 2002) punishable by more than
twelve (12) years of imprisonment, shall be deemed a neglected child under
Presidential Decree No. 603, as amended, and shall be mandatorily placed in
a special facility within the youth care faculty or ‘BahayPag-asa’ called the
Intensive Juvenile Intervention and Support Center (IJISC). (R.A 10630)
b. If no inquest disposition order or court order, the worker shall petition to the
Court or Office of the Prosecutor for the involuntary commitment of the child
per mandate of RA 10630.
c. If there was an order for the assessment of discernment, the Social Worker
shall make the discernment report within the prescribed period, then shall
submit the it to the requesting party (City Prosecutor)
2. PETTY CRIMES COMMITTED
a. If referred by the Police, the worker shall accept the child with the blotter
report, and medical certificate, if non, require the LEO to produce such
documents as protocol of network and per RA 9344.
b. Conduct interview to the child to have a better understanding of his/her
dynamics and family background. Explain to him/her the consequences of
his/her acts.
c. The worker shall coordinate with the BCPC for the community based
intervention of the child, together with the parents or guardians. The
intervention plan shall be crafted together with the minor and the above
persons.
d. Worker shall make progress reports and terminal report about the
implementation of Intervention plan and development of the child
B. Above 15 but below 18
a. The worker shall receive the child upon turn-over if the LEO has the inquest
disposition order, medical certificate and blotter report. If discernment
report is being required, the Social Worker shall make a discernment report
using the standard Tool prescribed by the DSWD. The CICL shall be placed
under the BahayPag-asaCenter while the assessment of discernment is
ongoing or immediate family can’t be located.
b. If the plaintiff has no plan to file a complaint and no inquest disposition, the
worker shall coordinate the BCPC and the parents for the intervention
procedures of the CICL.
c. The worker together with the BCPC representative shall inform the parents
and the child about the intervention plan to be crafted by both parties as
restorative procedure of the CICL. Furthermore, the worker shall make
periodic and terminal report on the intervention conducted.
C. OFTENER (CICL committed more than one offense)
a. A child who is above twelve (12) years of age up to fifteen (15) years of age
and who commits an offense for the second time or oftener: Provided, That
the child was previously subjected to a community-based intervention
program, shall be deemed a neglected child under Presidential
Decree No. 603, as amended, and shall undergo an intensive
intervention program supervised by the local social welfare and development
officer: Provided, further, That, if the best interest of the child requires that
he/she be placed in a youth care facility or ‘BahayPag-asa’, the child’s
parents or guardians shall execute a written authorization for the voluntary
commitment of the child: Provided, finally, That if the child has no parents or
guardians or if they refuse or fail to execute the written authorization for
voluntary commitment, the proper petition for involuntary commitment shall
be immediately filed by the DSWD or the LSWDO pursuant to Presidential
Decree No. 603, as amended (excerpt from RA 10630)
DISASTER RESPONSE SECTION
EMERGENCY SHELTER ASSISTANCE (ESA)
A. MAN-MADE DISASTER LIKE FIRE DAMAGED HOUSE(S)
List of Requirement(s)
1. Barangay Certificate as fire victim - (Original and 2 photo copy)
2. Certificate from Bureau of Fire - (Original and 2 photo copy)
3. Picture of the burned house - (Original and 2 photo copy)
4. Filled up intake form (Form 200) - (Original and 2 photo copy)
Color Coding of Intake Form (Form 200) that must be used;
WHITE – for totally damaged house owned by victim regardless of nature of
occupancy
PINK – for partially damaged house owned by victim regardless of nature of
occupancy
YELLOW – for damaged house occupied by sharer/renter/caretaker either
partially or totally affected
B. NATURAL DISASTER LIKE FLOOD/LANDSLIDE/FALLEN TREES/STRONG WINDS/BIG
WAVES/EARTHQUAKE DAMAGED HOUSE(S)
1. Barangay Certificate as victim - (Original and 2 photo copy)
2. Picture of the damaged house - (Original and 2 photo copy)
3. Filled up intake form (Form 200) - (Original and 2 photo copy)
Color Coding of Intake Form (Form 200) that must be used;
o WHITE – for totally damaged house owned by victim regardless of
nature of occupancy
o PINK – for partially damaged house owned by victim regardless of
nature of occupancy
o YELLOW – for damaged house occupied by sharer/renter/caretaker
either partially or totally affected
Procedure(s)
1. Secure all the requirements and submit to respective District Leaders for further
validation and finalization
2. All intake form (form 200) must be filled up with all necessary information. Do
not leave any blank space unless if it’s not applicable. Conforme portion must be
signed by Barangay Council chairman or representative. Assessed and verified
portion must be signed by a Registered Social Worker (District Team Leader)
only.
3. TheDistrict Social Worker/District Coordinator/Child Development Teacher will
assess and verify the information and submit an initial report to the Disaster
Response Focal Person. Then the CSWD Supply Officer, in coordination with the
Disaster Response Focal Person, will distribute food and material assistance to
the survivors depending of the availability of the items. Requisition and Issue
Voucher (RIV) and Relief Distribution Sheet (RDS) are used in this transaction.
The beneficiaries must sign either these documents.
4. The District Social Worker will then make her/his Final Disaster Report using the
CSWD FINAL DISASTER REPORT template.
5. Submit the FINAL DISASTER REPORT, with complete required documents, to the
Disaster Response Focal Person
6. The Disaster Response Focal Person will recheck all the attachments and affix
initial signature prior to submitting it to the Records Section.
7. The Records Section will log the document(s) and will forward it to the Finance
Section of CSWD for vouchering and appropriations.
8. The Finance Section of CSWD will process all financial assistance.
9. Wait and follow up the Finance Section or to the Disaster Response Focal Person
for updates.
DISASTER RELIEF ASSISTANCE (ERA)
If Internally Displaced Person (IDP);
1. The affected family is listed in the Family Intake Record prepared by Camp
Managers in the designated evacuation center
2. Validated by BDRRMC as constituent of their barangay.
If walk-in client(s);
1. The affected family has barangay certificate as a victim of such calamity - (1
Original copy and 1 photo copy)
2. Pictures of the incident and/or the damaged house of the family – (At least 2-3
pictures)
Procedure(s)
1. Submit all the requirements to the Disaster Focal Person and/or Camp
Manager/District Coordinator/District Leader of CSWD for assessment/validation
2. If approved in the assessment/validation process, the CSWD staff who handled
the validation process will coordinate to the CSWD Supply Officer for food and
material allocation.
3. Distribution of food and material assistance at the evacuation center or in the
office. Upon distribution, Relief Distribution Sheet (RDS) Form should be ready
for clients’ confirmation of assistance received
ISSUANCE OF CERTIFICATE
For Possible Relocation;

1. Photocopy of Barangay Certificate stating the reasons why needs to be relocated
and/or Family Access Card – Sendong victim, living in hazard areas, affected by
natural and man-made disaster incident, etc.
2. Photocopy of Office of the City Assessors’ Certificate
3. Photocopy of Office of the City Treasurers’ Certificate
For Electrical and Water Reconnection;

1. Photocopy of Barangay Certificate as constituent of the barangay and stating
that he/she was affected by Typhoon Sendong/Fire and the like for 1 year or
more.
2. Photocopy of Water/electric reconnection slip
3. Photocopy of Special Power of Attorney (SPA) for representative(s)
For Endorsement on Housing Program Application;

1. Photocopy of Barangay Certificate and/or Family Access Card as constituent in
the barangay and affected by a certain disaster
For Claims of Benefit/Insurance/Loan, etc.
1. Photocopy of Barangay Certificate and/or Family Access Card as constituent in

the barangay and stating that he/she was affected by a certain disaster
Procedure(s)
1. Submit all the requirements to the Disaster Focal Person for assessment and
interview
2. The Disaster Focal Person will prepare the certification/endorsement ready for
signature to either the Department Head/Assistant Department Head/
Administrative Division Head/and/or Social Protection Division Head, if all
documents prescribed are met and did not lack substance.
3. Secure a copy of all documents being released for record purposes and future
use.
PERSON’s WITH DISABILITY WELFARE SECTION
1. Person with Disability Identification Card (PWD-ID)
Requirements:
- Fill out PWD Registry Form
- Medical/Doctor’s Confirmation of Disability
- Brgy. Certificate of Residency
- 4 pcs.1x1 id pictures
- Photocopy of Birth Certificate
2. Tuloy AralWalangSagabal Project (TAWAG)
This is a project that would respond to Integration of Children/Youth with Disabilities,

such as; Integration of 3-6 years old children with Disabilities into Day Care Service Program
& Integration of over 6 years old children/youth with disabilities into regular /SPED School.
Age covers: 3-14 years old, however there is an exemption. If PWD has
Mental/Developmental & Learning Disability s/he may avail the said services.
Program Component:
1. Educational Assistance – P 1,500.00/child a year
2. Transportation Assistance – P 1,500.00/child a year
3. Medical Assistance – P 2,000.00/child a year
PROCEDURE:
1. Educational Assistance Requirements:

1. Must have PWD identification card.
2. Must have school certification from SPED
teacher.
3. Certification of non-landholding from the
assessor’s office.
4. Must meet the family income below the
poverty threshold of P18, 938.00 per annum.
(attached tax exemption from BIR)
2. Transportation Assistance Requirements:
1. Must have PWD identification card.
2. School /Rehabilitation Certification.
3. Itinerary of travel from
school/rehabilitation center to their
residence.
4. Must meet the family income below the
poverty threshold of P18, 938.00 per annum.
(attached tax exemption from BIR)
3. Medical Assistance Requirements:
1. Must have PWD identification card; in the
absence of PWD ID, a request from the SPED
teacher asking the PWD to undergo
assessment and must have a date of
schedule for his/her evaluation from the
Developmental &behavioralpediatrics.
2. Doctor’s Prescription with Medical
Abstract.
Note: All the applicants are subject to worker’s assessment and must be presented to the
CDOCCDA Council for approval.
3. Assistance for Physical Restoration (Assistive Devices)
Requirements:
- 3-59 years old
- Brgy. Certificate of Residency
- Medical Abstract/Certificate
- 1 whole body picture
- Social Case Study Report
4. Referral Services
Requirements:
- PWD ID
- Brgy. Certificate of Indigency
- Social Case Study Report; must shows worker’s assessment to clients’ situation
- Referral/Endorsement Letter to agencies/institutions
WOMEN AND FAMILY WELFARE SECTION
VICTIMS OF VAWC
Rescue Operation
1. In cases where the reports being received warrant rescue, the social worker shall
coordinate the WCPD Officer and the barangay VAWC Desk Officer for the Rescue
Operation.
2. After rescue, the social worker shall accomplish the incident/spot report signed the
WCPD Officer, barangay VAWC Desk Officer and the former.
If the client needs temporary shelter and has no plan to file a case against her partner/
husband:
1. Blotter report, if none, advice or assist the client to get blotter report
2. If the client has relative or family, advice the client to stay in her family or relatives
3. But if none, the client will be refer to drop-in or home for girls for temporary shelter
while specific interventions will be provided
If the client wanted to go back to their place
Temporary sheltered either drop-in or home for girlscenter while her transportation
assistance is being processed
Needed requirements
 Blotter report
 Medical certificate
 Case study for DSWD/CSWD
If needs for temporary shelter and has a plan to file a case especially if at risk(refer to
Haven for women, DSWD)
1. Blotter Report
2. Medical certificate/ Psychological Examination
3. Case study report
If just asking for Advice and Guidance depending upon the client’s needs
1. Blotter Report, if none, advice to report to respective police station

2. Advice to go to their respective Barangay Hall to file a request for dialogue and
inform the VAWC Desk officer to notify and request the Office to send a social
worker as facilitator in the dialogue.
EMPOWERMENT SERVICES
Livelihood Assistance
1. Refer the client to the Livelihood section for the livelihood support. In cases where
financial augmentation is immediate, financial assistance shall be given to the client
but to be converted into a form of livelihood provided that all documents needed
such as blotter report, incident report, medical certificate and social case summary
are complied by the attending worker.
Productivity Skills Capacity Building
1) If the client wanted to undergo skills training, the attending worker shall assess the
training need of the client and shall endorse her to CID, TESDA and other agencies
that can meet the training needs of the client.
2) As part of family approach, the worker is not limited only in helping the client per se
but can include other members of the family.
Community Participation Skills Development
1. The worker shall mobilize women who are in especially difficult circumstances so as
opportunity for the group to interact socially and economically in the daily activities
of the city. Group will serve as support group and volunteer group to fight against
violence against women and children.
2. As one of the end goal, the worker shall see to it that in every barangay, there’s a
mobilized women group.
Rehabilitated Drug Dependents Welfare
Procedures and needed requirements for Possible Admission at TRC
1. Interview the client to gather the primary information. If found that there is a need
for admission to TRC, the worker shall request the client to comply the following
documents.
 Assessor’s Certificate
 Treasurer’s Certificate
 Barangay Indigency Certificate
2. Thereafter, the worker shall refer the client to Dr. Go for evaluation for Drug
Dependency Evaluation(The respective Doctor will recommend the client for TRC
admission)
3. The worker shall make a Social Case Study Report upon request of the TRC Social
Worker.
After Care of the RDD
1. As part of the after-care team, the social worker shall managed the case of client
using case management and craft the intervention plan together with the client and
his/her family. Thereafter, the social worker and client shall sign the plan as contract
between two parties as agreement in the helping process.
2. The worker shall conduct home visit once in a week to every RDD and shall conduct
group work sessions once in every two weeks of the month.
3. The worker shall craft a groupwork design together with the RDDs for the whole 6
months and shall document all the proceedings and process during sessions
including photos.
4. Each RDD shall have its case folder with the following documents:
 Social Case Study Report including the intervention plan
 Progress reports
 Referral and endorsement letters in tapping services for the clients
5. The worker shall submit his/her periodic monthly report to the head of office and to
the CADAC such as the individual case folder and the group progress.
6. Lastly, the worker shall submit her/his final report regarding the group after 6
months of working relationship and shall recommend if, the group shall be
terminated or continued. The group then shall serve as the social support group of
new RDDs discharged from the TRC.
Parent Effectiveness Seminar
1. The workers shall conduct seminar as preventive and developmental intervention

among parents of the street kids, parents of the pre-schoolers, among women
groups and among ERPAT groups and upon request from the respective Barangay
Local Unit.
2. The workers shall document the proceeding of the seminar including the photos and
attendance of the participants.
Enhanced Responsibility for Parternal Abilities (ERPAT)
A program designed to enhanced parental responsibility among fathers as partners

of mothers in rearing the children of the family, designed to promote healthy marital and
familial relationship, enhance deterrence to domestic violence and other forms of abuses
and capacitate them for income augmentation.
A. Mobilization Phase
 All fathers are welcome to join the group as long as they are open for
development and willing to be part of the group, provided that they are not
senior citizens.
 Courtesy call to the Officials of the Barangay/Brgy. Captain and convey the
essence of the program. Preferably, orientation about ERPAT with the Barangay
Council
 Conduct orientation during the agreed date with the assistance of Barangay
Council
 Election of Officers as TWG of the ERPAT
B. Planning Phase
 After election, facilitate the initial crafting of plans for the group as benchmark
for the helping relationship and the schedule of meetings with the TWG
 The plan shall be approved unanimously by the group with the commitment of
the worker as facilitator of the group
C. Implementation Phase
 The worker together with the ERPAT group shall implement the intervention
plan. Evaluation of the activities shall be done to revisit if those agrees are
feasible given the time frame and resources. In cases of modification, the group
shall agree whatever alteration in the plan be made.
D. Monitoring and Evaluation

 The worker shall do the constant monitoring and evaluation of the undertakings
of the group which serves as the progress report.
E. Termination/Continuation
 The worker based on her/his assessment and with the group knowledge shall
recommend for termination of the group citing the grounds for ending the
helping process or continuing it.
ECCD (Early Childhood Care and Development) SECTION
This program also aims towards the development of the child as a whole through:
Cognitive/ Intellectual development, Social, Emotional, Physical, Language, Creative
Expressions & the development of Moral and Spiritual Values.
REQUIREMENTS:
1.) Child recommended age 3-4.11 years old.

2.) Photocopy of Birth Certificate (NSO/Civil Registry Copy)
3.) Photocopy of Child’s Immunization Record since birth in adherence to the
Physician’s Request.
4.) Bring Child upon enrolment.
PROCEDURE:
1.) Approach Child Development Teacher (CDT) in the area

2.) Bring all mentioned requirements upon enrolling the child.
3.) Filling-in of Intake Record & Consent Form provided by the Child Dev’tCenter
4.) Compliance of Standard ECCD checklist
5.) Admission of Child may depend upon the CDT’s Evaluation.
6.) Enrolment process may take about 45 minutes to 1 hour only.
STANDARD BASIS FOR HIRING CHILD DEV’T TEACHER & INCLUSION OF CITY HONORARIUM
This Standard of Compliance looks forward to the Security of Tenure of any Child
Development Teacher (CDT).
REQUIREMENTS FOR SELECTION:
1.) Single or Married between 18-45 years-old—Male or Female.

Note: 60-YEARS OLD & ABOVE ARE REQUESTED TO RETIRE AND MAY TRAIN
QUALIFIED NEW APPLICANT.
2.) Must have at least 72-Units OR2 years of College Education or ECCD courses—
minimum or a Degree of BS Elementary Education.
3.) With Good Moral Character
4.) With Experience Working with Pre-school children
5.) With residence near the Barangay Day Care Center
6.) Has undergone related Early Childhood Care & Development trainings/ with
exposure to OJT at a Resource Center in the area.
7.) Willingness to render full time service as Child Dev’t Teacher
8.) Willing to sign the contract to serve as Child Dev’t Teacher for at least 1 year
& serve as such based on satisfactory performance &;
9.) Should be physically & mentally fit to work
CRITERIAFOR CDT INCLUSION IN THE CITY HONORARIUM:
1. CDT should have rendered Child Care Service for at least two (2) years.
2. CDT should have served at least 60 children or handled two (2) Sessions at 30
children per-session.
3. CDT should have passed the accreditation/ assessment of DSWD w/ at least a
3-star rating.
4. CDT who consistently earns a 5-star rating in two (2)-accreditation period by
the DSWD shall entitle a CDT Plantilla position, thus institutionalizing this
procedure to encourage CDTs to render quality service to the children.
YOUTH WELFARE SECTION
The office is mandated to care, protect, rehabilitate and empower the socially,
economically, and physically disadvantaged sectors of the society. In accordance to the
mandate, DSWD strategically created the UnladKabataan Program, it is geared toward the
total development of the disadvantaged youth in terms of his/her spiritual, economic,
physical, psychological, cultural and social development. The program hopes to encourage,
facilitate and create opportunities for self-expression and attainment of proper attitude and
behaviour among the youth for self-fulfilment and social awareness.
The youth will be engaged in various activities that will promote their social and
economic development such as food production, volunteer, community service, health and
nutrition, population awareness, protection and conservation of natural resources and
improvement of the natural environment.
PROGRAM STRATEGIES
Organization of Pag-asa Youth Association of the Philippines
The PYAP is organized in every barangay where there is incidence of OSY and other
disadvantaged youth. PYAPs are federated at the barangay, city/municipal regional and
national levels to promote networking and unit at various levels.
QUALIFICATION FOR PYAP MEMBERSHIP- The qualifications are as follows:
Out-of-School Youth (OSY)

-Not enrolled/graduate in four year degree course, vocational/technical course
 Must be an out- of-school youth

 Must be 15-30 years old
 Single
 Even if the OSY have reached the age of 24, he/she can still be elected and
continue to hold his/her office unless he/she got married.
In-school youth (ISY )
The ISY can enjoy the same privilege except being appointed nor elected as an
officer
Development of Peer Support System
Considering the credibility and influence of the peers in the life of the youth,
selected Youth Development Leaders who have the interest, willingness and capability to
serve as peer counsellors, educators and advocates for positive lifestyle, environment,
Convention on the Rights of the Child, etc. are trained to assist the youth.
PROGRAM COMPONENTS CORE INTERVENTIONS
Economic Productivity
SulongDunong
Through the SulongDunong the economically disadvantaged youth are

provided access to formal, vocational or technical skills training will qualify them for
open employment or self-employment to enable them to venture in livelihood
Personality Enhancement and Positive Lifestyle Promotion
Youth groups interested in open or self-employment are required to attend the pre-
employment and business management seminar which aims to build the employment
marketability of those who prefer open employment and to enhance the entrepreneurial
capability of the business-oriented youth.
Acquisition of knowledge, skills, positive attitudes and values are critical at this
period. Hence, the PYAP members undergo training in the following capability-building
activities:
PAFLO (Population Awareness and Family Life Orientation)
The youth are oriented on the concepts of population dynamics, human growth and
development, family life, responsible parenthood, life planning and decision-making.
PAFLO aims to provide the OSYs and other disadvantaged youth knowledge and
understanding of the implications of high population growth rate to national development
and inculcate positive Filipino family values and development, commitment to responsible
parenthood.
Positive Lifestyle promotion
The lifestyle of a person is a cluster of habits of a person is formed during

adolescence and early adulthood. Experimentation in substance use and smoking, sexual
initiation and other risk taking behaviour may occur at this stage, usually peer influence and
approval
Given access to information and chance to discuss implications with his/ her peer,
“safe and clean” lifestyle is promoted. Environment and gender awareness, adolescence
health and positive coping skills are discussed to facilitate information of responsible
behaviour.
SOCIAL-CULTURAL, SPIRITUAL AND PHYSICAL DEVELOPMENT
The youth PYAP are encouraged to initiate to participate in indigenous community

activity which promotes social-cultural development, spiritual and physical development
which are organized by the youth association in coordination with other groups.
Musical band, cultural dance troupe and community theatre groups may also be
organized to develop/utilize talents in the community entertainment, education and
advocacy.
Leadership Training and Social Responsibility
To optimize the leadership potentials of PYAP officers and members they are given
basic training in:
1. Peer counselling which promotes positive lifestyle

2. Project management
3. Disaster Preparedness Management
Social Responsibility Enrichment
The following are the activities geared towards building the capability of the OSY and
other disadvantaged youth to improve their sense of social responsibility
-Volunteer Community Service

Immersion Outreach Program
Weekend Youth Brigade
Government internship Program
Youth /Peer Support Service
Youth Advocacy
The PYA shall be organized in barangay/ districts with high incidence of OSYs
A minimum of 15 and a maximum of 25 members are suggested to ensure

manageability and participation of members
Only OSY are qualified to become PYAP Officers and chairpersons of committee. The
in-school youth may join as members. If the officerbecome in-school before the end of
his/her term he/she has to serve until the term of office is completed
The PYAP is federated at the city, municipal, provincial, regional and national levels.
To distinguish PYAPs from each other, the name chosen by the members is prefixed to
PYAP.
STEPS in ORGANIZING PYA P IN BARANGAY LEVEL
4 Stages of Organizing the PYAP:

1. Pre organizing
2. Organizing
3. Stabilizing
4. Limited Supervision for YSP
PYAP organization in barangays
1. Pre-organizing (1st month)

 Identification of priority barangay
 Courtesy call with the barangay chairperson
 Initial contacts and informal information dissemination/data gathering with
youth leaders; recruitment of core group to assist in calling for meeting (and
other social preparation ativities);immersion of YSP
 Community Assembly (Parents and Youth)
 Initial meeting with OSYs
2. Organizing (beginning 2nd Month)

 Organizational meeting
 Work and financial planning meeting from(3rd week and 2nd month)
 Monthly meeting (beginning 3rd month)
3. Group Maintenance
Capability-building activities
4. Preparation for Minimal Supervision for Youth Service Provider

 Preparatory activities
 Evaluation of PYAP sustainability
The PYAP Federation
Officers are encouraged to follow-up projects and activities of youth groups

belonging to their federation. The Federation at the Barangay level shall submit its list of
officers and their proposed plan for the whole year in accordance to the major programs of
the UNLAD KABATAAN which will form part of the Annual Investment plan of the Youth
Sector.
SUSTAINABLE LIVELIHOOD PROGRAM
General Guidelines for CSWD Livelihood Project

- This program provides economic opportunity to poor and marginalized families
in the City, may it be in the urban or hinterland areas. It also provides capacity
building program which aims to enhance the socio-economic skills of poor
families towards establishing ang managing a community- based credit
organization for entrepreneurial development and thereby uplifting their
standard of living and promote poverty alleviation.
- This program enables the poor families to have access of capital thru credit for
business development, entrepreneurial skills and promote social responsibility of
an individual, a family, a group, or an association.
Specific Implementing Rules and Guidelines:
1. To avail the CSWD – Sustainable Livelihood Project, an individual, a family, a group

or an association (composed of not less 5 members), may apply by complying the
requirements set by the livelihood program of CSWD.
2. An individual can avail a seed capital fund amounting to P1, 500.00 and a maximum
of P3,000.00, depending on the project proposal being presented. This capital is
non-collateral and with zero interest.
3. A family can avail a seed capital fund amounting to P5,000.00 and a maximum of
P10,000.00, depending on the project proposal being presented. This capital is non-
collateral and with zero interest.
4. Each group or association can avail a seed capital fund amounting to P10,000.00 and
a maximum of P30,000.00, which they can use to sustain their micro-enterprise .
This capital is non-collateral and with zero interest.
5. Legal actions shall be taken in case of NON-REPAYMENT;
 1st- Visitation and evaluation by the authorized CSWD Livelihood In-Charge;

 2nd- A demand letter will be sent to the beneficiaries in 3 consecutive times
and shall be done evry after 15 days;
 3rd- Call their attention in the Barangay Lupon for a promise to pay the
balance of the loaned amount (a promissory note will be signed with the
witnesses)
 4th- If repayment has lapsed its due date, the beneficiary cannot renew its
loan which would result in the cancellation of their names from the list of
beneficiaries and can no longer qualify as beneficiary of the other livelihood
projects in the city.
6. The program undertakes to tap key departments and government agencies to
provide basic trainings and seminars to the individual, family, group or association
applicants like Basic Micro-Enterprise Management Training & Product Promotion
and Development depending on their needs. This also aims to equip the
beneficiaries with the necessary skills so as to have a self-managed and community –
based sustainable micro-credit organization for entrepreneurial development.
7. The components of the program are social preparation, capacity building, capital
assistance, implementation, monitoring, evaluation and project sustainability.
Requirements for Individual Loan Beneficiary
1. Letter proposal addressed to Mayor Oscar S. Moreno Thru Mr.Teodoro A. Sabuga-a

(Acting CSWD Officer)
2. 18-55 years old, Male or Female (photocopy of birth certificate)
3. COMELEC Registration (photocopy of Voter’s ID or Voter’s Certificate)
4. Barangay Clearance
5. Project Proposal
6. In take Record
7. Undergone Basic Micro- Enterprise Management Training (BMMT)
Requirements for Family Loan Beneficiary

2. COMELEC Registration (photocopy of Voter’s ID or Voter’s Certificate
3. Barangay Clearance
4. Proof that everyone is a member of the family (group pictures or birth certificates)
5. Project Proposal
6. In take Record
Requirements for a Group or an Association Loan Beneficiary

2. COMELEC Registration of each member (photocopy of Voter’s ID or Voter’s
Certificate)
3. Certificate of Registration or Accreditation from DOLE/ CDA/ SEC/ Barangay
4. Proof that everyone is a member of the family (group pictures or birth certificates)
5. Profile of your Association (Complete list of officers and members with their present
addresses and contact numbers)
6. Project Proposal
7. In take Record
TERMS OF LOAN
1. 6 months
2. 1 year
3. 2 years
ROLLBACK SCHEME
1. Loanable amount/ term of loan = weekly or monthly payment to the City Treasurers
Office.
2. Payments of monthly rollbacks shall be made after the release of capital and it
should be remitted to the City Treasurer’s office (ask for receipt).
3. Give a copy of receipt to the Livelihood Program In-Charge for a proper recording
and monitoring of payments.
4. Approval of loan renewal would be up to three (3) terms only per beneficiary but
their project will still be subject for monitoring by the CSWD- Livelihood Program In-
Charge.
INCENTIVES
1. An individual good payers who finishes the payment in less than or exact term, an
increment of at least P500 or double up the amount per renewal up to the 3 rd term
depending on the evaluation and recommendation of the Livelihood Program In-
Charge.
2. For a good payer family who finishes the payment in less than or exact term, an
increment of at least P1,000 or double up the amount on the next renewal up to the
3rd term depending on the evaluation and recommendation of the Livelihood
Program In- Charge.
3. For a good payer group or association who finishes the payment in less than or exact
term in 3 terms, A Certificate of Appreciation and recommendation shall be given by
the City Social Welfare and Development Department.
PROCEDURE
1. The letter-proposal addressed to the City Mayor Thru CSWD officer-in-charge,

letter of recommendation from Barangay Captain and other pertinent documents
be submitted to CSWD Livelihood officer.
2. Intake interview will be conducted.
3. Home visit for proper assessment and validation by the CSWD Livelihood in-
charge.
4. A recommendation for Approval will be made.
5. The client/s shall undergo Basic Micro-Enterprise Management Training to be
conducted by CSWD staff.
6. Release of Fund depending on the approved project proposal (signed payroll, loan
agreement, letter of intent, acknowledgement receipt & promissory note)
7. Massive monitoring by conducting series of monthly meetings to the beneficiaries.
8. Weekly or monthly rollback shall be done a month after the release of capital and
it should be remitted to the Treasurer’s Office.
9. A photocopy of the receipt from the Treasurer’s Office shall be submitted to the
CSWD Livelihood In-charge for on-time recording and monitoring of weekly or
monthly payments.
PROJECT TIMELINE
FOR INDIVIDUAL OR FAMILY
1st Phase: 2 weeks to 1 month

Pre-implementation stage
 Application and complying of requirements including project proposal
 Intake interview
Social Preparation
 Home visit for proper assessment and validation by CSWD Livelihood In-
charge
 Review, Evaluation and Recommendation for Approval
Capacity Building
 Basic Micro-Enterprise Management Training
2nd Phase: Project Implementation, Monitoring and Sustainability
FOR GROUP OR ASSOCIATION
1st Phase: 1 to 2 months

Pre-implementation stage
 Application and complying of requirements including project proposal
 Intake interview
Social Preparation
 Organizing
 Meetings
 Submission of pertinent documents including project study
 Home visit for proper assessment and validation by CSWD Livelihood In-
Charge
 Review, Evaluation and Recommendation for Approval
Capacity Building
 Basic Micro-Enterprise Management Training
Resource Mobilization
 Release of Funds depending on the approved project proposal
2nd Phase: Project Implementation, Monitoring and Sustainability

SENIOR CITIZEN WELFARE SECTION
SENIOR CITIZEN ID ISSUANCE
Qualification:
1. Any person aging 60 years old and above
2. A Filipino Citizen and a Resident of Cagayan de Oro City for at least six (6)
months
Requirements:
1. Filled up Senior Citizen Registration Form
2. Any document which indicate the birth date of an applicant
e.g Senior Citizen ID, Voter’s Id, SSS ID, Birth Certificate, etc.
3. Barangay Certificate of Residency
4. 2 (1x1) ID Picture
5. For Foreigners, dual citizenship Id must be presented
Process:
1. Get and fill up the Senior Citizen Registration Form from Office of senior
Citizen Affairs (OSCA) and the photocopies of the documents as attachments
2. The staff shall check and review the documents submitted are complete and
the form is thoroughly filled in. if not, advise the client to complete the task.
3. Submit the Application at OSCA for final approval
SOCIAL PENSION
Qualification:
1. Resident of Cagayan de Oro City
2. Indigent Senior Citizen whose age is 67 years old and above
3. Not a pensioner of any insurance company (SSS/GSIS/Veterans/etc.)
4. No permanent support from his/her family/relatives
5. Sickly, differently-able and bedridden Senior Citizen
6. Listed in the National Household Targeting System (NHTS-PR) of DSWD
Requirements:
1. Filled up social pension intake form
2. Photocopy of Senior Citizen ID
3. Barangay Indigent Certification
Process:
1. Get a social pension intake form at CSWD and completely fill it up with the
information needed.
2. After completing all the requirements for the Social Pension program, submit
it to the person/staff In-Charge.
3. Assessment and validation of the requirements will follow to identify if the
applicant for the program is qualified.
4. And after being assessed and validated, qualified applicants will be endorsed
to Department of Social Welfare and Development Region X (DSWD-FO X) for
appropriation and finalization.
BURIAL ASSISTANCE
Qualification:
1. Nearest surviving family of the deceased Senior Citizen.
2. Guardian of the deceased Senior Citizen
3. Resident of this City for at least 6 months
Requirements:
1. Death Certificate
2. Barangay Certificate of Residency
3. Original ID of the deceased Senior Citizen (OSCA Issued ID)
4. Photocopy of Claimant’s valid ID
5. Chapter President’s Certification
Process:
1. Complete all the required documents and submit to the person/staff in-
charge of the program.
2. If there the remaining surviving family of the deceased senior citizen are only
the children, one of them must secure an affidavit authorizing him/her to
become the claimant.
PHILHEALTH
Qualification:
Resident of Cagayan de Oro whose age is 60 years old and above.
Requirements:
1. Filled-up PMRF application
2. Any document which indicate the birth date of an applicant
e.g Senior Citizen ID, Voter’s Id, SSS ID, Birth Certificate, etc.
3. For declaration of dependents, marriage certificate and birth certificate must
be provided
Process:
1. Get and fill up a PMRF at CSWD Office
2. Attached a photocopy of any document which indicates the birthdate of the
senior citizen applicant.
3. After completion, submit it to CSWD office for verification and endorsement
to PhilHealth Regional Office
HIGH FIVE SERVICES
1. Sine Libre c/o Malls

Requirement: Senior Citizen ID
- To avail, present only the senior Citizen ID to the respective Cinema/Movie
House at Ayala, Gaisano Mall, SM and Limketkai
2. Geriatric Wardc/o J.R Borja Hospital

Requirement: Senior Citizen ID
- Senior citizen who needs to be admitted may ask assistance and guidance to the
nurses to avail of the room accommodation of the Senior Citizen/Geriatric Ward
3. Free Senior Citizen ID and Booklet
Note: Senior Citizen ID issuance procedure is provided on the first page… see…
- To get a booklet present only the Senior Citizen ID
4. EyeCare and SurgiCare Program c/o EyeCare and SurgiCare Team
Requirement:
a. PhilHealth
b. Senior Citizen ID
Process:
a. A free preliminary eye and surgical screening will be made first by the nurses
of EyeCare and SurgiCare to identify the need of the client (Senior Citizen)
b. If the client/patient is subject for operation, a referral letter addressed to the
doctor will be given to him/her
c. The nurses of EyeCare and SurgiCare Program will then assist the client/
patient until the operation is done.
Note: This program is not exclusive for Senior Citizen
5. Birthday Service
STANDARD PROCEDURE IN ACCEPTING DONATIONS
It is inevitable that there are individuals who are kind enough that they share their
blessings to the needy individuals, either in a form of cash or in kind. In order to established
transparency and utmost professionalism, the Office is establishing the protocol in
adherence to Civil Service Commission policies in its Code of Ethics as Public Servants and
from DSWD Standards.
1. All donations received both in cash or in kind, shall be covered by a Deed of

Donation and Acceptance (DDA) per DSWD Memorandum Circular 09, series of
2006, entitled “PROCEDURAL GUIDELINES ON RECEIPT AND UTILIZATION OF
DONATIONS IN CASH AND KIND”.
2. All donations, if received by a concerned focal person or center head, he/she shall
coordinate with the Supply Officer in the Office as appropriate receiver of the cash
or kind.
3. The Collecting Officer or the Office shall issue an Official Receipt/Acknowledgement
Receipt to the Donor and to the Treasurer. The Office shall secure a copy of the
Acknowledgement receipt.
4. The DDA notarization shall be shouldered by the Office
5. All personnel, regardless of his/he position and employment status, shall not receive
any gift from clients/residents and visitors including members of the multi-
disciplinary team. Gifts maybe only given to residents in the following
circumstances:
a. Special Occasion (e.g., birthday, graduation day, center anniversaries)

b. As incentive or prize (e.g., for winning any contest or competition)
c. Celebrated holidays (e.g., Christmas, New Year, etc.)
6. After execution of the DDA, the Office shall furnish a liquidation report to the Donor
and Treasurer upon doing its responsibilities stipulated in the DDA.
7. Lastly, the Office shall also send Thank You letters to the Donors as heartfelt thanks
to their benevolence and air the Donor’s name to the TV and radio program of the
City Government upon approval of benefactor.
CHAPTER V
ORGANIZATION AND ADMINISTRATION

GUIDELINES IN PARTICIPATORY PERSONNEL APPRAISAL
FOR PROMOTION (CASUAL & REGULAR)

Grading Criteria
Peer Rating 15%
Executive Committee Rating 15%
Personnel Selection Committee Panel Interview Rating 15%
Head of Office Rating 10%
Performance Rating 45%
Total 100%
I. Standard Procedures:
A. Information Dissemination and Posting
1. The Human Resource Unit of the Administrative Division shall notify all employees
during the Monday Meeting (to be held in every first Monday of the Month) about all
the vacant positions available in the office. Moreover, vacant positions for casual or
regular (with corresponding QS) shall be posted or disseminated to all units and sections
including the centers and institution and copy furnish the Human Resource Office of the
City for information.
2. The Human Resource Unit shall give 1 week for all interested applicants to submit their
application and coordinate the HRMO if there are applicants who are qualified in the
vacant position in their application bank for regular positions.
B. Submission of Application
1. All interested applicants shall submit their resumé with cover letter attached with
pertinent documents on or before the deadline. Late Resumés are inadmissible.
C. Screening and Interview

1. All applicants have an equal chance to undergo 3 stages of panel interview. First is with
the Management Committee Members (composed of all section heads of the
Operation Division), Second, is with the Personnel Selection Committee (composed of
Human Resource Unit Head, the two (2) division heads (Operation and Administrative
Division) and the Social Protection Unit Head per compliance to the Office Order) and
lastly, to the Department Head Level.
2. The HRU shall prepare all necessary forms and criteria as guide for the panel of
interviewers and shall consolidate the results of their ratings.
3. The Mean or the average will be used in getting the initial rating in every level of the
interview.
D. The Executive Committee

1. Two (2) days after the deadline expired, the HRU shall notify in advance all committee
members through office order/notice about the schedule of the interview.
2. The Committee will rate the applicants using the approved rating for casual and regular.
Their rate will consist the 15% of the over-all rating of the employee.
3. After 2 working days, the HRU shall consolidate the result.
E. The Peer Rating

1. Maximum of 10 employees will rate the applicants that will be selected through drawing
of lots which will comprise the 15% rating of over-all criteria. It shall be held in any
working day, 2 days after the ExeCom interview.
2. In cases where the selected employee, did not know really the personnel applying for
promotion in terms of his/her job, he/she shall be replaced with someone who knew
the applicant by virtue of Department’s Head decision.
F. Head of Office
1. The Head of Office, as the over-all manager of the agency will also rate the applicants
for promotion which will comprise the 10% over-all rating of the employee based from
the interview being conducted at his/her level.
II. Performance Rating

1. The Performance Rating of the employee will consist of the 40% of the over-all rating for
promotion, the highest criterion that solely based on the result of their IPCR as
conferred by the Department Head.
2. Since the rating result is graded from 1 to 5, the Office decided to only consider 3.01 as
the lowest rate which is equivalent to Satisfactory adjectival rate and assigned
equivalent scores.
III. Breaking the Tie

1. Very rare to occur, but in case of tie, drawing of lots, which to be drawn by the
Department Head shall take place with the presence of concerned employees.
IV. Re-application
1. All employees who previously applied in a certain position, if unsuccessful, shall not be
barred from re-applying to other positions.
V. Rating
To maintain the credibility of objective selection, all employees applying for the vacant
position shall be rated in the following manner:
A. Rating for all levels of Interview and Peer Rating
a. Communication Skills (15)
 The Applicant can express his/her thoughts without reservations during the
interview
 Use appropriate words and reactions when confronted with problems
 Respect is observable in the delivery of his/her answers and can easily connect with
the panel of interviewers and Communicate the answers clearly.
b. Analytical Skills (20)

 Applicant shows skills in problem solving work problems without too much reliance
with supervisors or fellow workers
 Exhibit alternatives or solutions to client-related problems and organizational
problems
 Show logic in understanding situations
c. Interpersonal Skills (15)

 Has a good relationship with fellow employees and not naughty and haughty
 Customer-oriented worker and satisfies client’s needs
 Know how to handle complaining client in a professional manner.
d. Team Player Skill (20)

 Set the achievement of organizational goals than personal gain
 Easily works with the group and offer cooperation when or not even needed
 Follow orders diligently for the benefits of the clients and organization in general
e. Good work attitude (30)

 Show pro-activeness in work
 Responsive and effective in accomplishing work assignments and tasks
 Show initiatives and resourcefulness.
 Show punctuality
B. Performance Rating/IPCR Equivalent
IPCR Equivalent Points

4.91-5.0 100
4.81-4.90 99
4.71-4.80 98
4.61-4.70 97
4.51-4.60 96
4.41-4.50 95
4.31-4.40 94
4.21-4.30 93
4.11-4.20 92
4.01-4.10 91
3.91-4.0 90
3.81-3.90 89
3.71-3.70 88
3.61-3.60 87
3.51-3.50 86
3.41-3.40 85
3.31-3.30 84
3.21-3.20 83
3.11-3.10 82
3.01-3.10 81
C. Over-all rating
In getting the percentage rate, each result of the criterion shall be multiplied by the
corresponding percentage.
For example:
Points % Result
Peer Rating 89 x 15% 13.35
Executive Committee Rating 92 x 15% 13.8
Personnel Selection Committee Panel Interview Rating 89 x 15% 13.35
Head of Office Rating 85 x 10% 8.5
Performance Rating 89 x 45% 40.05
Over-all Rating 89.05

VI. Final Decision
1. Based on the over-all rating, the applicant who garnered the highest rating shall be
endorsed for casual or regular to the Mayor’s Office.
2. The applicants shall be furnished with the results of the rating by the HRU for
transparency purposes within 3 working days after Department Head’s interview.
VII. Full Disclosure
1. In case of Doubt on the part of the applicant, he/she may file a request to the
Department Head, within 5 days, upon the receipt of the results, to get access in all
proceedings and ratings of the involved panel interviewers including the ratings of the
Agency Head.
FOR CHANGE OF RATE: JOB ORDER

- Decision making is at the level of the Unit Heads, 2 Division chiefs and HRU.
PERSONNEL PERMANENT ITEMS
DAY CARE WORKER I (G-6)

1. Plans and carries out the daily activities of the children.
2. Leads children in playing games, reading stories, and in conducting pre-school educational
classes. 3. Conducts interviews with children's parents and coordinates with them in relation to
their parental role and her substitute mothering .
4. Keeps the center comfortable, safe and clean, and the food commodities in safe and clean
storage to prevent loss and deterioration.
5. Prepares snacks for the children.
6. Prepares and maintains file of reports required.
7. Administers first aid to children in case of accident and sudden illness.
Education: High School Graduate
Experience: None Required
Training: None Required
Eligibility: None Required (MC 11, s. 96 - Cat. III)
DAY CARE WORKER II (G-8)

1. Organizes and plans the carrying out of all aspects of the program.
2. Assists the Social Worker or Welfare Aide to interpret the program of the center to the
community
3. Conducts intake interview with parent of child and cooperate with them in relation to their
parental role and her substitute mothering role.
4. Plans and carries out the daily activities of the children as a group or a child as an individual.
5. Keeps the center comfortable, safe and in order and the food commodities, supplies, and
equipment in good condition and in safe storage to prevent loss and deterioration.
6. Organizes the schedule and supervises parent or other who volunteer to assist in the food
preparation, feeding of the children, food production and other activities.
7. Prepares and maintains file of reports and records required.
8. Consults with the DSWS Provincial/City Social Welfare Officer or the assigned supervisor
monthly or more often of feasible and necessary.
Experience: 1 year of relevant experience
Training: 4 hours of relevant training
SOCIAL WELFARE AIDE (G-4)

1. Interviews clients to determine eligibility for services and explains to them program services
and pertinent policies of the agencies.
2. Makes home visits and other referral visits to identify factors affecting social adjustments for
social workers, review, and determination.
3. Records information gatherers and evaluates clients strengths and weaknesses, assists Social
Worker by writing relatively simple case studies and keeps complete records of clients in
coordination with Social Worker.
4. Determines appropriate resources to provide the need services.
5. Assists Social Worker in case management of all the clientele system.
6. Integrate family planning information and counselling services extended to clients.
7. Assists in the coordination of all rehabilitation services for the clients in order to facilitate the
formulation and attainment of their vocational goals.
8. Assists in planning with clients diversified program of activity of clients to provide adequate
social participation through the organization of:
- disabled and special groups - family life education (FLE) groups implementing in addition to
other concerns the 5 phases of home extension such as food and nutrition, home management,
clothing, child care and development and home industry- pag-asa youth movement- volunteer
couple informants
9. Assists in coordination and development and maintains issuance of relationship with related
recourse agencies for referral clients.
10. Attends and participates in seminars, workshops, conferences, and staff meetings.
11. Prepares monthly reports and maintains administrative records.
SOCIAL WELFARE ASSISTANT (G-8)

1. Conduct surveys, interviews people and determine their emergency needs.
2. Assists in relief distributions and in rendering necessary welfare services to clients.
3. Acts as liaison worker to bridge or narrow communication gap between the government and
the rural families.
4. Perform other routine task as assigned.
Education: Completion of two years studies in college
Experience: One year of relevant experience
Training: Four hours of relevant training
Eligibility: Career Service (Subprofessional) First Level Eligibility
SOCIAL WELFARE OFFICER I (G-II)

1. Implements policies regulation and work plans established by appropriate headquarter
entities andrender direct service in accordance with the functions and objectives of the agency
within area of assignment.
2. Give material assistance to eligible clients in accordance with established standards.
3. Provide guidance and counselling services to families to prevent social maladjustments and
family breakdown.
4. Intakes and interviews applicants for assistance for proper determination of their needs.
5. Conducts home visits.
6. Establish eligibility.
7. Writes case studies.
8. Extends assistance and/or service when the need is established.
9. Focuses service towards increased production by individuals and families through self-help
concept.
10. Attends regular staff meetings, individual and group conferences.
11. Submits periodic reports to the in-charge related to activities and services rendered.
12. Submits regular evaluation of program implementation pointing out the gaps in the service
and suggest remedial measures on how the problems can be met in their areas.
13. Conducts in-service training top newly recruited social workers and social students on field
placement.
14. Conducts limited research study which will be used as a basis to improve further the existing
programs.
15. Establishes, coordinates, and actively participate in community affairs, projects, and other
related activities which will promote the general well-being of the client.
16. Attends meeting and sits in conferences with local leaders or committees on matters related
to social welfare.
Education: Bachelor of Science in Social Work
Eligibility: RA 1080 (Social Worker)
SOCIAL WELFARE OFFICER IV (G-22)
1. Plans, coordinates, and administers various social welfare programs to assist needy families,
adults, and children such as self-employment family assistance, work income maintenance,
Day Care Youth employment trainings and basic education, assistance to disabled people
and disaster victims,. etc.
2. Directs and coordinates the work of the social workers, conducts socio-economic survey to
identify conditions which may be helped by social welfare methods, prepares report and
correspondence.
3. Integrates the various services to achieve the personal and social adjustment of clientele
and coordinates closely with other disciplines.
4. Initiates the establishment and maintenance of positive professional relationship with
existing agencies in the community.
5. Inteprets the programs and services and conducts community education in relation to CSWD
goals.
6. Conducts staff development activities and determine contact of training of personnel
inparticular program area and serves as a resource person to the same.
7. Coordinates with pool resources and mobilizes all different disciplines to serve the needy
people in the given areas.
8. Embraces other duties in the area of administration, public relations and personnel.
9. Plans, formulates, and implements in the formulation, planning, and implementation of the
programs and services.
10. Provides up-to-date reports on current program development status of the city.
11. Acts as resource speaker during conference and workshops and other co-curricular
involvement.
12. Prepares periodic reports.
Education: Bachelor of Science in Social Work
Experience: Three (3) years of experience in the practice of Social Work
Training: Sixteen (16) hours of relevant training
Eligibility: RA 1080 (Social Worker)
ASSISTANT CITY SOCIAL WELFARE & DEVELOPMENT OFFICER

(CITY GOVERNMENT ASSISTANT DEPARTMENT HEAD II) (G-24)
1. Executes and implements policies, regulations and work plans established by appropriate
of delegated authority, maintain cooperative harmonious relationship with other entities and
2. Make representation for the allocation of program funds necessary in implementing the
CSWD program;
3. Assist the personnel in the performance of their duties, and allocate work loads
and assignment to the personnel therein insuring equitable and proper distribution thereof;
4. Conduct regular supervisory conference (individual or group) with staff to insure their
growth, better understanding and interpretation of functions and programs;
5. Insure the implementation of self-help projects which will provide added income to needy
persons and families;
6. Supervise the preparation and maintenance of field operations and statistical reports
pertaining to the city branch accomplishments and activities;
7. Supervise and carry out the personnel training program for the province and supply through
training the needs of individuals and groups for positions of leadership;
8. Make available to clients existing community resources which they can use towards increase
production;
9. Evaluate and recommend the efficiency ratings of subordinates to the City Social Welfare
Officer and inform the CSWO of the needs of the city;
10. Provide leadership to the staff by keeping himself abreast on the modern trends in social
welfare program;
11. Attend and speak in behalf of the City Social Welfare Officer on the important role played by
the agency towards the development of individuals and families.
Education: Bachelor's degree
Experience: Four (4) years in position/s involving management and supervision
Training: Twenty Four (24) hours of training in management and supervision
Eligibility: Career Service (Professional) Second Level Eligibility
STATISTICIAN AIDE
1. Reviews and edits statistical reports of the unit offices;
2. Tabulates, consolidates municipal unit statistical reports to come up with branch report for
submission to the region;
3. Prepares executive summary of branch performance;
4. Provides technical assistance to the field workers under the branch coverage in filling up the
planning and reporting forms;
5. Assists the incharge in monitoring the timely submission of required reports;
6. Collects, compiles and analyzes baseline data for planning;
7. Assists in setting physical and financial goals of the branch;
8. Does other related functions.
Education: Completion of 2 years studies in college
Eligibility: Career Service (Subprofessional) First Level Eligibility
ADMINISTRATIVE AIDE I (G-1)

1. Cleans rooms, buildings, and surrounding areas.
2. Keeps office equipment and furniture clean and orderly.
3. Opens doors and windows before office hours and closes the same after office hours.
4. Scrubs, drains or cleans floors of public buildings.
5. Keeps office, public toilets, and closet clean and sanitary.
6. Collects, dumps or burns garbage.
7. Hauls and transfers office furniture.
8. May perform general ground maintenance work.
Education: Must be able to read and write
PROJECT EVALUATION OFFICER II (G-15)

Education: Bachelor’s degree relevant to the job
Experience: 1 year of relevant experience
Training: 4 hours of relevant training
Eligibility: Career Service (Professional) Second Level Eligibility

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Ground Floor, Legislative Building, City Hall Compound

Cagayan de Oro City

CITY SOCIAL WELFARE

“THE HEART AND THE CONSCIENCE

First Edition 2015

CHAPTER I- AGENCY PERSONA

CHAPTER II – FUNCTIONS OF VARIOUS DIVISIONS, AND ITS RESPECTIVE F

i) Social Protection Unit

ii) Community and Social Development Unit

iii) Centers and Institutions Unit

v) Special Project Unit(Directly Reporting to Asst. Department Head)

CHAPTER III- PROGRAMS AND SERVICES OF THE OFFICE G

A. CHILD AND YOUTH WELFARE SERVICE

B. WOMEN’S WELFARE SERVICES

C. PERSONS WITH DISABILITIES WELFARE

E. FAMILY AND COMMUNITY WELFARE

G. CENTERS AND INSTITUTIONS

i) Home Care for Girls

CHAPTER IV – STANDARD OPERATING PROCEDURES H

Social Protection Unit

Centers and Institution Unit

Eye Care and Surgicare Unit

Special Projects Unit

CHAPTER V – ORGANIZATION AND ADMINISTRATION I

Figure 1. Organizational Structure

A self-reliant population with uplifted living conditions improved quality of life,

Total well-being and development of individuals, families and communities thus

To care, protect and rehabilitate the socially and economically disadvantaged

To coordinate with the different stakeholders in providing an integrated social

FUNCTIONS OF VARIOUS DIVISIONS AND

1. Responsible for the over-all administration and Operation of the office;

D. Payroll and Processing Unit

E. Research and Planning Unit

F. Computer and Maintenance Unit

Policy on Issuance of Official Business Pass Slips:

Policy on Availing Flexi-time Privileges (City Admin Memo No. 425-14):

Guidelines in the Pre-selection of Qualified Personnel/Applicants for Vacant

In order to establish a fair selection process and to provide equal

A. Social Protection Unit

1. Spearhead in the Promotion and protection of rights of the vulnerable

a. Child Protection and Abuse Response Section

i. Responsible in the rescue and protection of children who are

ii. Responsible in the rehabilitation and total development of

iii. Conduct group work sessions and Case management to clients

b. Women and Family Welfare Section

i. Responsible in the rescue and protection of women and their

c. Persons with Disabilities Welfare Section

i. Responsible in the protection and development of PWDs that

d. Aid to Individual in Crisis Situation Section (formerly PACU)

i. Caters walk-in clients who need immediateand remedial

e. Disaster Response Section

i. Responsible for the disaster relief preparation and operation

f. Children in conflict with the Law intervention Section

i. Facilitate the assessment of discernment of the CICL per inquest

B. Community and Social Development Unit

1. The unit is primary responsible in the implementation of programs,

2. Spearhead in the social, mental, and economic development of various

a. Youth Welfare Section

i. Spearhead in the mobilization of youth groups particularly the

b. Indigenous People Development Section

i. Forefront in the mobilization of IP groups in the City

i. Responsible in the over-all supervision of all child development