PART – A (5 x 2 = 10 marks) tangible Benefits

1.
Define: Quality Planning.

2.
Give the Basic Concepts of TQM.

3.
Define: Quality Costs.

4.
What is a vision statement?

5.
State Maslow’s Hierarchy of Needs?

6.
Give the seven tools of quality?
7.
What is the use of the control chart?
8. 1.
Give the objectives of the attribute charts? Define: Quality Planning.
9. 2.
Define Six Sigma Problem Solving Method? Give the Basic Concepts of TQM.
10. 3.
Define empowerment. Define: Quality Costs.

11. What are the conditions necessary for 4.

What is a vision statement?
empowerment?
12. 5.
Define team and teamwork. State Maslow’s Hierarchy of Needs?

13. 6.
What are the customer’s perceptions on quality? Give the seven tools of quality?

14. 7.
What are the new seven management tools? What is the use of the control chart?

15. 8.
Define Benchmarking? Give the objectives of the attribute charts?

16. 9.
Enumerate the steps to benchmark? Define Six Sigma Problem Solving Method?

17. 10.
What are the four basic steps included in SPC? Define empowerment.

18. 11. What are the conditions necessary for

What is Pareto chart?
empowerment?
19. Tabulate the tangible and intangible benefits of 12.
Define team and teamwork.
TQM.
13.
What are the customer’s perceptions on quality?
14.
What are the new seven management tools?
15.
Define Benchmarking?
16.
Enumerate the steps to benchmark?
17.
What are the four basic steps included in SPC?
18.
What is Pareto chart?
Tabulate the tangible and intangible benefits of
19. TQM.
tangible Benefits