TVET CURRICULUM DEVELOPMENT

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Getachew Eba

sempeber2010 sendafa
 ETHIOPIAN TVET-SYSTEM
MODEL CURRICULUM
OROMIA REGIONAL STATE TVET COMMISSION

HARDWARE AND NETWORK SERVICING-LEVEL-IV

BASED ON

ETHIOPIAN OCCUPATIONAL STANDARD (EOS)

SEPTEMBER, 2018

SET BY:- GETACHEW EBA

 Acknowledgement

The Oromia TVET Commission wishes to extend thanks and appreciation to the many
representatives of TVET colleges and institution those donated their time and expertise
to the development of this module Curriculum, and also to sendafa TVET College for the
cooperation and great dedication in facilitating this program to be implemented
practically for the preparation of:

HARDWARE AND NETWORK SERVICING

The industry sector (if there are participants)

 We would like to also express our appreciation to

the following staff & officers of ministry of education,
Engineering Capacity Building Program (ecbp) who
facilitated the development of this curriculum.
 This model curriculum was developed:
Preface
The reformed Ethiopian TVET-System is an outcome-based system, meaning that it uses the
needs of the lab our market and occupational requirements from the world of work as the
benchmark and standard for TVET-Delivery. The requirements from the world of work are
analysed and specified – taking into account international benchmarking – as Ethiopian
Occupational Standards (EOS).

In the reformed Ethiopian TVET-System, Curricula and Curriculum Development plays an

important role with regard to quality driven TVET-Delivery. Curricula help to facilitate the
learning process in a way, that learners acquire the set of occupational competencies (skills,
knowledge and attitude) required at the working place and defined in the Ethiopian
Occupational Standards (EOS). Responsibility for Curricula and Curriculum Development will be
given to the Regional TVET-Authorities and TVET-Providers.

This curriculum has been developed by Getachew Eba institution of SendafaTVET based on the
Ethiopian Occupational Standard “Hardware and Network Servicing” It has the
character of a model curriculum and is an example on how to transform the occupational
requirements as defined in the respective Ethiopian Occupational Standard in to an adequate
curriculum.
Introduction
Ethiopia has embarked on a process of reforming its TVET-System. Within the policies and strategies of
the Ethiopian Government, technology transformation – by using international standards and
international best practices as the basis, and, adopting, adapting and verifying them in the Ethiopian
context – is a pivotal element. TVET is given an important role with regard to technology transfer. The
new paradigm in the outcome-based TVET system is the orientation at the current and anticipated future
demand of the economy and the labour market.
The Ethiopian Occupational Standards (EOS) are - a core element of the Ethiopian National TVET-
Strategy and an important factor with in the context of the Ethiopian TVET-Qualification Framework
(ETQF).

They are national Ethiopian standards, which define the occupational requirements and expected
outcome related to a specific occupation without taking TVET delivery into account.

This document details the mandatory format, sequencing, wording and layout for the Ethiopian
Occupational Standard comprised of Units of Competence.
A Unit of Competence describes a distinct work activity that would normally be undertaken by one
person.

Units of Competence are documented in a standard format that comprises:

 Reference to Industry Sector, Occupational title, ETQF level
 Unit code
 Unit title
 Unit descriptor
 Unit of Competence
 Elements and performance criteria
 Variables and Range statement
 Evidence guide

Together all the parts of a Unit of Competence:

 Describe a work activity
 Guide the assessor in determining whether the candidate is competent.

The ensuing sections of this EOS document comprise a description of the respective occupation with all
the key components of a Unit of Competence:
 A chart with an overview of all Units of Competence for the respective occupation (Unit
of Competence Chart) including the Unit Codes and the Unit of Competence titles
TVET-Program Design
1.1. TVET –Program Title: Hardware and Network Servicing
1.2. TVET –Program Description
 The program is designed in line with the Ethiopian occupational standard (_EOS).
Therefore, trainees [participating and complete the program me successfully will be
qualified as Hardware and network servicing with competencies elaborated in the
respective EOS. Graduates of the program me will have the required qualification to
work in the business sector in the field of Hardware and network servicing. In the
programme special emphasis is given to Plan and Organize Work ,Assist with Policy
Development for Client Support , Build Internet Infrastructure, Migrate to New
Technology ,Determine Maintenance Strategy, Establish Quality Standards, Utilize
Specialized Communication Skills, and develop Team and Individuals

The program m will be carried out as per the curriculum developed based on the
EOS. The curriculum gives details on the expected outcome, program content, learning
strategy ,evaluation and assessment as well as on the resource conditions of the
program me
 1.3. TVET-Program Learning Outcomes
Up on completion of this particular TVET program “ Hardware and Network Servicing ” the
trainees shall be able to:
 Plan and Organize Work
 Assist with Policy Development for Client Support
 Build Internet Infrastructure
 Migrate to New Technology
 Determine Maintenance Strategy
 Establish Quality Standards
 Utilize Specialized Communication Skills
 Develop Team and Individuals

1.4 Duration of the TVET -program

The program will have duration of 1512 hours including the on-the-job practice

1.5 Qualification Level and Certification

Based on the descriptors elaborated on the National Qualification Framework 1 the qualification of this
specific TVET program will be “Level IV”

1.6. Target Groups

No special target group is assigned for the program. Any citizen who meet the entry requirements and
capable of participating in the theoretical teachings and practical activities is entitled to take part in the
program.

1.7. Entry Requirements

 To enter the program, a candidate shall at least successfully complete 10 th grade general
education.

1
  Ability to speak read and understand English
 Physically and mentally healthy
 Good moral moral character

1.8 Concepts and Mode of Delivery

This specific TVET-program can be characterized as a formal program on middle

Technical level.

As long as the required learning / contact hours as specified in the curricula are retain, the training can
be flexibly adapted according to the prevailing conditions and provisions as far as organization, venue
and scheduling of the training in concerned. As far as feasible, preferred mode of delivery is co-
operative training, meaning that TVET-institutions and companies co-operate with regard to
implementation. Involvement of companies in TVET-delivery is highly recommended because it gives
the learners exposure to the actual world of work and enable them to get hands-on experience.
Organization of in-company training depends on the preferences and frame conditions of the
respective companies. One of the options is organization of in-company training in block-form. This has
already been practiced in the past (organization

For report purpose and for future reference in accordance with the performance criteria described
in the EOS.
The program will be carried out as per the curriculum developed based on the EOS. The curriculum
gives details on the expected outcome, program content, learning strategy, evaluation and
assessment as well as on the resource conditions of the program.

1.9 TVET –PROGRAM STRUCTURE

 Unit of Module code & Title Learning out comes Duration (in
competence hours)

Plan and ICT HNS4 M01

organizing Work 1110  Set objectives
 Plan and schedule
Planning and work activities
organizing Work  Implement work
plans
130 hrs
 Monitor work
activities
 Review and
evaluate work plans
and activities

Assist with Policy  ICT HNS4 M02  Review change

Development for 1110 requests
Client Support Assisting with  Modify system
Policy according to
requested 130 hrs
Development for
Client Support changes
 Train on the use of
modified system

Build Internet  ICT HNS4 M03  Plan and design

Infrastructure 1110 internet
Building Internet infrastructure
Infrastructure  Install and
configure internet 230 hrs
infrastructure and
services
 Test security and
internet access
 Ensure user
accounts are
 verified for security
 Manage and
support internet

Migrate to New  ICT HNS4 M04  Apply existing

Technology 1110 knowledge and
Migrating to New techniques to
Technology technology and
transfer
 Apply functions of
technology to 164 hrs
assist in solving
organizational
problems
 Evaluate new or
upgraded
technology
performance

Determine  ICT HNS4 M05  Identify and

maintenance 1110 analyze
strategy Determining maintenance
maintenance needs
strategy  Develop service 300 hrs
level agreements
 Formulate
maintenance
strategy
 Define client and
supplier
processes and
standards
Establish Quality  ICT HNS4 M06  Establish quality
Standards 0710 specifications for
Establishing service
Quality Standards  Identify hazards
and critical control
points
 Assist in planning of 280 hrs
quality assurance
procedures
 Implement quality
assurance
procedures
 Monitor quality of
work outcome
 Participate in
maintaining and
improving quality at
work
 Report problems
that affect quality

Utilize Specialized  ICT HNS4 M07

Communication 1110  Meet common and
Utilizing specific
Specialized communication 164 hrs
Communication needs of trainee
 Contribute to the
development of
communication
strategies
 Represent the
institution
  Facilitate group
discussion
 Conduct interview

Develop team and ICT HNS4 M08 1110  Provide team

Individuals Developing team and leadership
Individuals  Foster individual
and organizational 114 hrs
growth
 Monitor and
evaluate workplace
activities
 Develop team
commitment and
cooperation
 Facilitate
accomplishment of
organizational goals
Total Time Duration(in hours) 1512hrs
 LEARNING MODULE
TVET PROGRAM TITLE: Hard ware and network Servicing
MODULE TITLE: Planning and organizing Work
MODULE CODE: ICT HNS4 M01 1110
NOMINAL DURATION: 130 hrs
MODULE DISCRIPTION: This module defines to covers the knowledge, skills and right
attitude required in planning and organizing work. It may be applied to a small independent
operation or to a section of a large organization.
LEARNING OUTCOME
At the end of this module the trainee will be able to:
LO1: Set objectives

LO2:Plan and schedule work activities

LO3 :Implement work plans

LO4: Monitor work activities

LO5 :Review and evaluate work plans and activities

MODULE CONTENTS:

1. Setting objectives
 Linking to work activities in accordance with organizational aims
 Stating Objectives as measurable targets with clear time frames
 Reflecting support and commitment of team members in the objective.
 Identifying realistic and attainable objectives
2.Planning and schedule work activities
 Complete and direct tasks/work activities and precedence.
 Break down work activities in to steps in accordance with set time frames achievable
components.
 Allocating resources as per requirements of the activity.
 coordinating Schedule of work activities
3. Implementing work plans
 Identifying work methods and practices in consultation with personnel concerned.
 Implementing work plans in accordance with set time frames, resources and standards.

4. Monitoring work activities

 Monitoring &comparing work activities & performances with set objectives &
standards.
 Coordinate report & recommend deviations from work activities with appropriate
 personnel and in accordance with set standards.
 Compile reporting requirements in accordance with recommended format
 Observing timeliness of report as plan.
 Establishing & maintaining files in accordance with standard operating procedures.
5. Reviewing and evaluating work plans and activities
 Reviewing Work plans, strategies and implementation based on accurate, relevant and
current information
 Providing results of review to concerned parties
 Conducting Performance appraisal in accordance with organization rules and
regulations.
 Preparing and documenting performance appraisal report.
 Preparing and presenting recommendations to appropriate personnel/authorities.
 Implementing feedback mechanisms

1.LEARNING STRATEGIES:
 Lecture
 Discussion
 Group work
 Individual assignment
 Project work

2.MODULE ASSESSMENT
ASSESSMENT METHOD:
 Oral questioning
 Demonstration
 Written test
 Observation
ASSESSMENT CRITERA
LO 1:Set objectives
 Check whether objectives are consistent with and linked to work activities in
accordance with organizational aims
 make sure objectives are stated as measurable targets with clear time frames
 Check whether support and commitment of team members are reflected in the
objectives
 verify that realistic and attainable objectives are identified

LO2: Plan and schedule work activities

 Check whether tasks/work activities to be completed are identified and prioritized as
directed
 Confirm tasks/work activities are broken down into steps in accordance with set time frames
achievable components.
 Check whether resources are allocated as per requirements of the activity
  ensure schedule of work activities is coordinated with personnel concerned

LO3: Implement work plans

 Check whether Work methods and practices are identified in consultation with
personnel concerned.
 Ensure work plans are implemented in accordance with set time frames, resources
and standards.
LO4 : Monitor work activities
 Verify work activities are monitored and compared with set objectives
 Confirm work performance is monitored according to standard.
 show deviations from work activities are reported and recommendations are
coordinated with appropriate personnel and in accordance with set standards
 verify reporting requirements are complied with in accordance with recommended
format
 Check whether timeliness of report is observed as plan.
 Check whether files are established and maintained in accordance with standard
operating procedures

LO5 : Review and evaluate work plans and activities

 make sure work plans, strategies and implementation are reviewed based on
accurate, relevant and current information
 Check whether review is based on comprehensive consultation with appropriate
personnel on outcomes of work plans and reliable feedback.
 Check whether results of review are provided to concerned parties and formed as the
basis for adjustments/simplifications to be made to policies, processes and activities
 Check whether performance appraisal is conducted in accordance with organization
rules and regulations.
 Check whether performance appraisal report is prepared and documented regularly
as per organization requirements.
 Check whether recommendations are prepared and presented to appropriate
personnel/authorities.

Resource requirements
Category/Item Description/Specifications Quantity Recommended Ratio
(Item :Trainee)
A. Learning Materials
  CBLM CBLM prepared by Trainer 1 1:10
 Book From college library
 E-Book From Internet 1:1
 Internet Broad band
A. Learning Facilities & infrastructure
 Laboratory The college laboratory class 2 1:20
 library The college library 1 1:40
 Class room Class room 1 1:40
B. Consumable Materials
 Paper A4 printer paper ,Duplicating 2Pack 1:10
paper
 Pen 1packet
 White Board 1pcs 1:40
 White board Marker Maxflo-Push button 1:40
 Blank CD CD-R,CD-RW 20 pcs 1:2
 Blank DVD DVD-R,DVD-RW 20pcs 1:2
 Flash Disk Scandisk(2GB) 2 pcs 1:5
 Operating system Windows XP service 2pcs for
Software pack1,windows XP SP2, each
 Application Software MS-Office 2pcs for 1:5
2003,2007,2010,Power Geez each
2005,2006,2009
 Driver Software Printer driver, system 2pcs for 1:20
compatible drivers each
C. Tools and Equipments
Computer Pentium IV CPU 3.00 40 1:1
GHz,1GB RAM,40/80 GB
Hard Disk,DVD-RW drive
Printer HP Laser Jet 1 1:40
Printer Color Compatible to printer 1 1:40
Photo Copy Machine Canon 1 1:40

LEARNING MODULE
TVET PROGRAM TITLE: Hard ware and network Servicing
MODULE TITLE: Assisting with Policy Development for Client Support
MODULE CODE: ICT HNS4 M02 1110
NOMINAL DURATION: 130 hrs
MODULE DISCRIPTION: This module defines the competence required to receive, review and
carry out change requests, while utilizing a change management system according to client requirements.
LEARNING OUTCOME
At the end of this module the trainee will be able to:

LO1: Review change requests

LO2: Modify system according to requested changes
LO3 : Train on the use of modified system

MODULE CONTENTS:
1. Reviewing change requests
 Receiving and documenting requests for hardware and software changes
 Utilizing a change management system and according to organizational help desk procedures.
 Gathering and organizing System data relevant to the change requests, using available
diagnostic tools.
 Reviewing the proposed changes against current and future business requirements.
 Examining system data, with work team, in order to select appropriate changes to be carried
out.
 Discussing and clarifying changes with client.
2. Modifying system according to request changes
 Identifying potential solution to solve problems.
 Developing, documenting, ranking and presenting recommendations about possible solutions to the
appropriate person for decision.
 Planning Implementation and evaluation of solutions
 Technically documenting and submitting recommended solutions to appropriate person for
confirmation.
3. Training on the use of modified system
 Preparing training to meet the needs of client in using the changed system.
 Delivering prepared training appropriately for client

Resource requirement s
Category/Item Description/Specifications Quantity Recommended Ratio
(Item :Trainee)

A. Learning Materials
CBLM prepared by Trainer 1 1:10
 CBLM
  Book From college library

 E-Book From Internet 1:1

 Internet Broad band
B. Learning Facilities & infrastructure
 Laboratory The college laboratory class 2 1:20
 library The college library 1 1:40
 Class room Class room 1 1:40

C. Consumable Materials
 Paper A4 printer paper ,Duplicating 2desta 1:10
paper
 Pen 1 packet
 White Board 1pcs 1:40
 White board Marker Maxflo-Push button 1:4
 Blank CD CD-R,CD-RW 20 pcs 1:2
 Blank DVD DVD-R,DVD-RW 20 pcs 1:2
 Flash Disk Scandisk(2GB) 2 pcs 1:5
 Operating Windows XP service
system Software pack1,windows XP SP2,
 Application MS-Office 2003,2007,2010, 2 pcs each 1:5
Software Power Geez 2005,2006,2009
 Driver Printer driver, system 1pcs each 1:20
Software compatible drivers
D. Tools and Equipments
Pentium IV CPU 3.00 GHz,512 40 pcs 1:1
Computer MB RAM,40/80/160 GB Hard
Disk,DVD-RW CD DRIVE
1 pcs 1:40
Printer HP Laser Jet
1pcs 1:40
Photo Copy machine Canon
LCD Projector 1pcs 1:40

LEARNING MODULE
TVET PROGRAM TITLE: Hard ware and network Servicing
MODULE TITLE: Building Internet Infrastructure
MODULE CODE: ICT HNS4 M03 1110
NOMINAL DURATION: 230 hrs
MODULE DISCRIPTION: This unit defines the competence required to design and implement an
infrastructure for internet services
LEARNING OUTCOME
At the end of this module the trainee will be able to:

LO1: Plan and design internet infrastructure

LO2: Install and configure internet infrastructure and services
LO3: Test security and internet access
LO4: Ensure user accounts are verified for security
LO5: Manage and support internet

MODULE CONTENTS:
1 Planning and designing internet infrastructure
 Selecting internet infrastructure in line with business and end-user requirements, within
budget limitations.
 Evaluating the internet service for satisfactory performance and confirm that the service meets
business and end-user requirements.
 Ensure hardware, software, network and security requirements in accordance with agreed
business and end-user specifications.
 Determining internet protocol address allocation based on the number of addresses needed.
2.Installing and configuring internet infrastructure and services
 Installing and testing cables where appropriate according to the standard.
 Building and testing Mail servers when needed.
 Installing and configuring Workstation software to access services
 Installing necessary hardware and software to connect the internet to intranets or network if
required.
 Configuring domain names and internet protocol addresses to make internet access possible.
 Set up Software to provide services as required.
 Installing and configuring software that provides internet links with existing databases,
documents and files.
3. Testing security and internet access
 Testing and verifying Security access levels based on security policy.
 Monitoring and evaluating capability and reliability of security systems based on security policy.
 Make Changes to the system and ensure protection against known and potential threats.

4. Ensuring user accounts are verified for security

 Verifying user settings to ensure that they conform to security policies.
 Displaying legal notices at appropriate locations for system users.
 Checking passwords in accordance with business policies and verify with software utility tools.

5. Managing and supporting internet

  Assisting management in developing procedures and policies for maintaining the internet
infrastructure.
 Obtaining, installing and using management tools to assist in internet administration.
 Monitoring traffic, appropriateness of broadcasts, content access and hits over the internet.
 Optimizing Internet performance in accordance with business need.

1.LEARNING STRATEGIES:
 Lecture
 Discussion
 Group work
 Individual assignment
 Project work
2.MODULE ASSESSMENT

ASSESSMENT METHOD:
 Oral questioning
 Demonstration
 Written test
 Observation
ASSESSMENT CRITERIA
LO1: Plan and design internet infrastructure
 Make sure that internet infrastructure is selected in line with business and end-user
requirements, within budget limitations.
 Test the internet service is evaluated for satisfactory performance and confirmed that the service
meets business and end-user requirements.
 Test out Hardware, software, network and security requirements are ensured in accordance
with agreed business and end-user specifications.
 Check internet protocol address allocation is determined based on the number of addresses
needed

LO2: Install and configure internet infrastructure and services

 Check cables is installed and tested where appropriate according to the standard.
 Make sure mail servers is built and tested
 Check Workstation software is installed and configured to access services
 Check Necessary hardware and software is installed to connect the internet to intranets or
network if required.
 Check Domain names and internet protocol addresses are configured to make internet access
possible.
 Check Software is set up to provide services as required.
 Check Software is installed and configured that provides internet links with existing databases,
documents and files.
LO3: Test security and internet access
 Test out security access levels is tested and verified based on security policy.
 Make sure that capability and reliability of security systems is monitored and evaluated based on
security policy.
 Check changes are made to system to ensure protection against known and potential threats.
LO4: Ensure user accounts are verified for security
 Prove user settings are verified to ensure that they conform to security policies.
 Verify legal notices are displayed at appropriate locations for system users.
 Make sure passwords are checked in accordance with business policies and verified with software
utility tools.
LO5: Manage and support internet
 Make sure that management is assisted in developing procedures and policies for maintaining the
internet infrastructure.
 Make sure that management tools are obtained, installed and used to assist in internet
administration.
 Test traffic, appropriateness of broadcasts, content access and hits are monitored over the internet.
 Test out internet performance is optimized in accordance with business need.

Resource requirement
Category/Item Description/Specifications

A. Learning Materials

 CBLM CBLM prepared by Trainer

 Book From college library

 E-Book From Internet

 Internet Broad band
B. Learning Facilities & infrastructure
 Laboratory The college laboratory class
 library The college library
  Class room Class room

C. Consumable Materials
 Paper A4 printer paper ,Duplicating paper
 Pen
 White Board
 White board Marker Maxflo-Push button
 Blank CD CD-R,CD-RW
 Blank DVD DVD-R,DVD-RW
 Flash Disk Scandisk(2GB)
 Operating system Software Windows XP service pack1,windows XP SP2,
 Application Software MS-Office 2003,2007,2010,Power Geez 2005,2006,2009
 Driver Software Printer driver, system compatible drivers
 Network cable UTP CAT 5/5e/6
Coaxial cable(Thinnet & Thick net)
Fiber Optic cable
 Network cable connector RJ-45
RJ-11
BNC-connector
Fiber optic connector
D. Tools and Equipments
Computer Pentium IV CPU 3.00 GHz,512/1GB/2GB RAM,40/80/160 GB
Hard Disk,DVD-RW CD-ROM drive
Printer HP Laser Jet
Printer Color Compatible to printer
Photo Copy machine Canon
LCD projector LCD
Phone Apparatus any
 Network diagnostic tools Softwares &hardwares
 Network Tool kits Hardware
 Network cable Tester Analog tester & digital tester 2pcs for 1:10
each
 Cable Crimper 4pcs 1:4
 Hub 24 port 2 1:24

 Switch 32 port 2

 Internal Modem 2 1:40

 Router 24port 1 1:10

 Server Computer Pentium IV dual core 1TB 1 1:40

Hard Disk

LEARNING MODULE
TVET PROGRAM TITLE: Hard ware and network Servicing
MODULE TITLE: Migrating to New Technology
MODULE CODE: ICT HNS4 M04 1110
NOMINAL DURATION: 164 hrs
MODULE DESCRIPTIONs: This module defines the competence required to apply skills and knowledge in using new
LEARNING OUTCOME
At the end of the module the learners will be able to:

LO1: Apply existing knowledge and techniques to technology and transfer

LO2: Apply functions of technology to assist in solving organizational problems

LO3: Evaluate new or upgraded technology performance

MODULE CONTENTS:
1. Applying existing knowledge and techniques to technology and transfer
 Identifying situations where existing knowledge can be used as the basis for developing new
 Acquiring and using new or upgraded technology skills to enhance learning.
 Identifying, classifying and using new or upgraded equipment where appropriate, for the be
2. Applying functions of technology to assist in solving organizational problems
 Conduct testing of new or upgraded equipment according to the specification manual.
 Features of new or upgraded equipment and software applied within the organization
 using features and functions of new or upgraded equipment for solving organizational problems
 accessing and using Sources of information relating to new or upgraded equipment

3.Evaluating new or upgraded technology performance

 Evaluating new or upgraded equipment for performance, usability and against OHS standards.
 Determining environmental considerations from new or upgraded equipment.

1.LEARNING STRATEGIES:
 Lecture
 Discussion
 Group work
 Individual assignment
 Project work

2.MODULE ASSESSMENT
 ASSESSMENT METHOD:
 Oral questioning
 Demonstration
 Written test
 Observation

Resource requirement
Category/Item Description/Specifications Quantity Recommended Ratio
(Item :Trainee)

A. Learning Materials

 CBLM CBLM prepared by Trainer 1pcs 1:10

 Books From college library

 E-Book From Internet 1:1

 Internet Broad band
B. Learning Facilities & infrastructure
 Laboratory The college laboratory class 2 1:20
 library The college library 1 1:40
 Class room Class room 1 1:40

C. Consumable Materials
 Paper A4 printer paper ,Duplicating 2desta 1:10
paper
 Pen 1 packet
 White Board 1pcs 1:40
 White board Marker Maxflo-Push button 20 pcs
 Blank CD CD-R,CD-RW 20pcs 1:2
 Blank DVD DVD-R,DVD-RW 20pcs 1:2
 Flash Disk Scandisk(2GB) 2pcs 1:5
 Operating system Windows XP service 2 pcs for
Software pack1,windows XP SP2, each
 Application Software MS-Office 2pcs for 1:5
2003,2007,2010,Power Geez each
 2005,2006,2009
 Driver Software Printer driver, system 1pcs for 1:10
compatible drivers each
 Recovery software software 2pcs 1:10
 Password Cracker software 2pcs 1:10
software
D. Tools and Equipments
 Computer Pentium IV CPU 3.00 40pcs 1:1
GHz,512/1GB/2GB
RAM,40/80/160 GB Hard
Disk,DVD-RW CD-ROM drive
 Printer HP Laser Jet 1pcs 1:40
 Printer Color Compatible to printer 1pcs 1:40
 Photo Copy machine Canon 1pcs 1:40
 LCD projector LCD 1pcs 1:40

LEARNING MODULE

TVET PROGRAM TITLE: Hard ware and network Servicing

MODULE TITLE: Determining maintenance strategy
MODULE CODE: ICT HNS4 M05 1110
NOMINAL DURATION: 300 hrs
MODULE DISCRIPTION: This module defines the competence required to determine and
operationalize maintenance strategies and supporting processes to achieve continuity of IT operations and
business functions.
LEARNING OUTCOME
At the end of the module the learners will be able to:

LO1:Identify and analyze maintenance needs

LO2: Develop service level agreements
LO3 Formulate maintenance strategy
LO4 : Define client and supplier processes and standards

MODULE CONTENTS:
1. Identifying and analyzing maintenance needs
 Identifying risks to business continuity due to system malfunction including quantification of possible
loss
 Reviewing systems architecture and configuration documentation for currency.
 Conducting equipment and/or software audit if appropriate information is not available
 Determining and documenting warranty status of components and/or software according to vendor,
project or organizational requirements
 Identifying critical components and/or software and document recommendations regarding possible
 service arrangements
 Documenting Identified risks and problems.
 Develop and apply recommended maintenance solutions to meet business needs and to deal with the
client based on the document

2.Developing service level agreements

 Determining the views and requirements of the client in order to identify maintenance
requirements
 Preparing Service-level agreement to match client user and business requirements
3.Formulating maintenance strategy
 Examining maintenance options against cost constraints, risks to business continuity and
service-level agreements
 Identifying a specific maintenance strategy based on cost, business and service-level
agreements requirements
 Creating a preventative maintenance schedule based on cost, business and service-level
agreements requirements
 Negotiating and make a maintenance strategy with client and changes to service-level
agreements where necessary
 Documenting the recommended procedure for approval from appropriate person according to
organizational requirements
4.Defining client and supplier processes and standards
 Negotiating and create reporting procedures for service requests with client and suppliers
 Determine response time standards with client and suppliers
 Creating escalation procedures with client and suppliers
 set-up help desk or other support function in accordance with agreed standards and
procedures and in line with industry best

1.LEARNING STRATEGIES:

 Lecture
 Discussion
 Group work
 Individual assignment
 Project work

2. MODULE ASSESSMENT

ASSESSMENT METHOD:

 Oral questioning
 Demonstration
 Written test
  Observation
ASSESSMENT CRITERIA
LO1: Identify and analyze maintenance needs
 Identify Risks to business continuity due to system malfunction including quantification of
possible loss
 Check whether systems architecture and configuration documentation are reviewed for currency.
 Test equipment and/or software audit are conducted if appropriate information is not available
 Verify warranty status of components and/or software according to vendor, project or
organizational requirements are determined and documented
 Check critical components and/or software and document recommendations are identified
regarding possible service arrangements
 Check whether Identified risks and problems are documented.
 Confirm recommended maintenance solutions are developed to meet business needs and applied
to deal with the client based on the document
LO2: Develop service level agreements
 Check that the views and requirements of the client are determined in order to identify
maintenance requirements
 Check service-level agreement is prepared to match client user and business requirements
LO3: Formulate maintenance strategy
 Maintenance options are examined against cost constraints, risks to business continuity and
service-level agreements
 Check the specific maintenance strategy is identified based on cost, business and service-level
agreements requirements
 Make sure that the preventative maintenance schedule is created based on cost, business and
service-level agreements requirements
 Identify the maintenance strategy is negotiated with client and changes to service-level
agreements are made where necessary
 Check recommended procedure and documented for approval from appropriate person
according to organizational requirements
Lo4:Define client and supplier processes and standards
 Check negotiate and create reporting procedures for service requests with client and suppliers
 Determine response time standards with client and suppliers
 Check to create escalation procedures with client and suppliers
 set-up help desk or other support function in accordance with agreed standards and procedures
and in line with industry best
 Resource requirement s
Category/Item Description/Specifications Quantity Recommended Ratio
(Item :Trainee)

A.Learning Materials

 CBLM CBLM prepared by Trainer 1pcs 1:10

 Books From college library

 E-Book From Internet 1:1

 Internet Broad band
B.Learning Facilities & infrastructure
 Laboratory The college laboratory class 2 1:20
 library The college library 1 1:40
 Class room Class room 1 1:40

C.Consumable Materials
 Paper A4 printer paper ,Duplicating 2desta 1:10
paper
 Pen 1 packet
 White Board 1pcs 1:40
 White board Marker Maxflo-Push button 20 pcs
 Blank CD CD-R,CD-RW 20pcs 1:2
 Blank DVD DVD-R,DVD-RW 20pcs 1:2
 Flash Disk Scandisk(2GB) 2pcs 1:5
 Operating system Windows XP service 2 pcs for
Software pack1,windows XP SP2, each
 Application Software MS-Office 2pcs for 1:5
2003,2007,2010,Power Geez each
2005,2006,2009
 Driver Software Printer driver, system 1pcs for 1:10
compatible drivers each
 Recovery software software 2pcs 1:10
 Password Cracker software 2pcs 1:10
 software
D. Tools and Equipments
 Computer Pentium IV CPU 3.00 40pcs 1:1
GHz,512/1GB/2GB
RAM,40/80/160 GB Hard
Disk, DVD-RW CD-ROM drive
 Printer HP Laser Jet 1pcs 1:40
 Printer Color Compatible to printer 1pcs 1:40
 Photo Copy machine Canon 1pcs 1:40
 LCD projector 1pcs 1:40
 Hardware & Hardware & software 2sets 1:10
Software diagnostic
tools
 Blowers 2pcs 1:10

 ESD tools Antistatic wrist strap & 10 pcs 1:1

Ground Mat

 Digital Multi Meter 2pcs

LEARNING MODULE
TVET PROGRAM TITLE: Hard ware and network Servicing
MODULE TITLE: Establishing Quality Standards
MODULE CODE: ICT HNS4 M06 0710
NOMINAL DURATION: 280 hrs
MODULE DISCRIPTION: This module covers the knowledge, attitudes and skills required to
establish and monitor quality of hardware and network servicing. It includes participating in maintaining and
improving quality at work and assist in planning of quality assurance procedures, report problems that affect
quality and implement quality assurance procedures
LEARNING OUTCOME
At the end of the module the learners will be able to:

LO1:Establish quality specifications for service

LO2 :Identify hazards and critical control points
LO3: Assist in planning of quality assurance procedures
LO4 :Implement quality assurance procedures
LO5: Monitor quality of work outcome
LO6 :Participate in maintaining and improving quality at work
LO7 :Report problems that affect quality

MODULE CONTENTS:
1.Establishing quality specifications for service
 Developing and agree upon quality specifications in accordance with legislate requirements
 Documenting and introducing quality specifications to organization staff / personnel in
accordance with the organization policy
 Updating quality specifications when necessary

2.Identifying hazards and critical control point

 Identifying critical control points impacting on quality
 Determining the degree of the risk for each hazard
 Accomplishing necessary documentation in accordance with organization quality
procedures

3.Assisting in planning of quality assurance procedures

 Developing producers on Identified control point to ensure optimum quality
 Minimizing Hazards and risks through application of appropriate controls and OHS
procedures and standards
 Developing the effectiveness of quality assurance procedures thorough the process of
monitor

4.Implementing quality assurance procedures

 Allocating responsibilities for carrying out procedures to staff.
 Preparing Instructions in accordance with the sector quality assurance program
 Giving staff induction training on the quality assurance policy.

5.Monitoring quality of work outcome

 Identifying quality requirements
 inspect Inputs to confirm capability for meet quality requirements
 Conducting process to produce required outcomes
 Monitoring production processes to confirm quality of output

6.Participating in maintaining and improving quality at work

 Routinely monitoring Work area, materials, processes and service to ensure
compliance with quality requirements
 identifying and reporting according to the requirements and non-conformance process
Corrective action is taken within level of responsibility, to maintain quality standards
 raising quality issues with design personnel
7.Reporting problems that affect quality
 Recognizing potential or existing quality problems
 Identifying instances of variation in quality from specifications or work instructions
 Reporting variation and potential problems to supervisor/manager according to sector
guidelines

1.LEARNING STRATEGIES:

 Lecture
 Discussion
 Group work
 Individual assignment
 Project work

2.MODULE ASSESSMENT

ASSESSMENT METHOD:

 Oral questioning
 Demonstration
 Written test
 Observation
ASSESSMENT CRITERIA
LO1:Establish quality specifications for service
 Check whether quality specifications are developed and agreed upon in accordance with
legislated requirements.

 Confirm that quality specifications are documented and introduced to organization staff /
personnel in accordance with the organization policy.
 Quality specifications are updated when necessary
LO2 :Identify hazards and critical control points
 Confirm that critical control points impacting on quality are identified.
 Check whether degree of risk for each hazard is determined.
 Verify that necessary documentation is accomplished in accordance with organization quality
procedures
LO3: Assist in planning of quality assurance procedures
 Procedures for each identified control point are developed to ensure optimum quality.
 Verify that hazards and risks are minimized through application of appropriate controls and
OHS procedures and standards.
 Confirm that processes to monitor the effectiveness of quality assurance procedures are
 developed.
LO4 :Implement quality assurance procedures
 Check that responsibilities for carrying out procedures are allocated to staff.
 Make sure instructions are prepared in accordance with the sector quality assurance program.
 Check whether Staff is given induction training on the quality assurance policy.
LO5: Monitor quality of work outcome
 Verify that quality requirements are identified
 Confirm that inputs are inspected to confirm capability to meet quality requirements
 Check whether process is conducted to produce required outcomes
 Check whether Production processes are monitored to confirm quality of output
 Check whether Process is adjusted to maintain outputs within specification.

LO6 :Participate in maintaining and improving quality at work

 Check that work area, materials, processes and service are routinely monitored to ensure
compliance with quality requirements.
 Confirm that non-conformance process is identified and reported according to reporting
requirements
 Confirm that corrective action is taken within level of responsibility, to maintain quality
standards
 Check that quality issues are raised with designated personnel
LO7 :Report problems that affect quality
 Test out recognized potential or existing quality problems.
 Identify instances of variation in quality from specifications or work instructions.
 Report variation and potential problems to supervisor/manager according to sector guidelines

Resource requirement
Category/Item Description/Specifications Quantity Recommended Ratio
(Item :Trainee)

A.Learning Materials

 CBLM CBLM prepared by Trainer 1pcs 1:10

 Books From college library

 E-Book From Internet 1:1
 Internet Broad band
B.Learning Facilities & infrastructure
 Laboratory The college laboratory class 2 1:20
 library The college library 1 1:40
 Class room Class room 1 1:40

C.Consumable Materials
 Paper A4 printer paper ,Duplicating 2desta 1:10
paper
 Pen 1 packet
 White Board 1pcs 1:40
 White board Marker Maxflo-Push button 20 pcs
 Blank CD CD-R,CD-RW 20pcs 1:2
 Blank DVD DVD-R,DVD-RW 20pcs 1:2
 Flash Disk Scandisk(2GB) 2pcs 1:5
 Operating system Windows XP service 2 pcs for
Software pack1,windows XP SP2, each
 Application Software MS-Office 2pcs for 1:5
2003,2007,2010,Power Geez each
2005,2006,2009
 Driver Software Printer driver, system 1pcs for 1:10
compatible drivers each
 Recovery software software 2pcs 1:10
 Password Cracker software 2pcs 1:10
software
D.Tools and Equipments
 Computer Pentium IV CPU 3.00 40pcs 1:1
GHz,512/1GB/2GB
RAM,40/80/160 GB Hard
Disk,DVD-RW CD-ROM drive
 Printer HP Laser Jet 1pcs 1:40
 Printer Color Compatible to printer 1pcs 1:40
 Photo Copy machine Canon 1pcs 1:40
 LCD projector 1pcs 1:40
 Hardware & Hardware & software 2sets 1:10
Software diagnostic
tools
 Blowers 2pcs 1:10

 ESD tools Antistatic wrist strap & 10 pcs 1:1

Ground Mat
  Digital Multi Meter 2pcs

LEARNING MODULE
TVET PROGRAM TITLE: Hard ware and network Servicing
MODULE TITLE: Utilizing Specialized Communication Skills
MODULE CODE: ICT HNS4 M07 1110
NOMINAL DURATION: 164 hrs
MODULE DESCRIPTION: This module covers the knowledge, skills and attitudes required to use
specialized communication skills to meet specific needs of the sector, conduct interviews,
facilitate group discussions, and contribute to the development of communication strategies.
LEARNING OUTCOMES:

At the end of the module the learners will be able to:

LO1: Meet common and specific communication needs of trainee

LO2 :Contribute to the development of communication strategies

LO3 :Represent the institution

LO4 :Facilitate group discussion

LO5 :Conduct interview

MODULE CONTENTS:

1.Meeting common and specific communication needs of trainee

 Identifying and meeting specific communication needs of trainees.

 Using different approaches to meet communication needs of the trainees.

 Addressing conflict promptly and in a timely way and in a manner which does not
compromise the standing of the institution.
2.Contributing to the development of communication strategies
 Developing, promoting, implementing and reviewing strategies for internal and

external dissemination of information as required.

 Establishing and reviewing channels of communication regularly.

 Providing production process in effective communication.

 Production related network and relationship as necessary

 Use negotiation and conflict resolution strategies where required

 Appropriate communication with trainee to individual needs and institutional objectives

3.Representing the institution
 Promote the institution when participating in internal or external forums,
 presentation is relevant, appropriately researched and presented in a manner to

 Delivering clear and sequential presentation within a predetermined time.

 Utilizing appropriate media to enhance presentation.

 Respecting differences in views.

 Consistent written communication with institutional standards.

 Responding inquiries in a manner consistent with institutional standard.

4. Facilitating group discussion
 Defining and implementing mechanisms which enhance effective group
interaction.
 Using strategies which encourage all group members to participate
routinely.
 Setting and following objectives and agenda for meetings and discussions
routinely.
 Providing relevant information to group and facilitate outcomes.
 Undertaking evaluation of group communication strategies to promote
participation of all parties.
 Identify and address specific communication needs of individuals
5. Conducting interview
 Employing a range of appropriate communication strategies in interview situations.

 Making and maintaining records of interviews in accordance with institutional procedures.

 Using effective questioning, listening and nonverbal communication techniques to ensure that
required message is communicated

1.LEARNING STRATEGIES:
 Lecture
 Discussion
 Group work
 Individual assignment
 Project work
2.MODULE ASSESSMENT
ASSESSMENT METHOD:
 Oral questioning
 Demonstration
 Written test
 Observation

ASSESSMENT CRITERIA
LO 1:Meet common and specific communication needs of trainee
 Confirm that specific communication needs of trainees are identified and met.

 Check whether different approaches are used to meet communication needs of the
trainees.
 Check whether conflict is addressed promptly and in a timely way and in a
manner which does not compromise the standing of the institution.
Lo2: Contribute to the development of communication strategies
 Check strategies for internal and external dissemination of information are

developed, promoted, implemented and reviewed as required.

 Verify that channels of communication are established and reviewed regularly.

 Test production process in effective communication is provided.

 Check production related network and relationship are maintained as necessary

 Confirm negotiation and conflict resolution strategies are used where required

 Verify communication with trainee is appropriate to individual needs and

institutional objectives
LO3: Represent the institution
 Follow up when participating in internal or external forums, presentation is

relevant, appropriately researched and presented in a manner to promote the institution

 Check presentation is clear and sequential and delivered within a predetermined

 time.

 Utilize appropriate media to enhance presentation.

 Test differences in views are respected.

 Check whether written communication is consistent with institutional standards.

 Confirm that inquiries are responded in a manner consistent with institutional

standard.
LO4: Facilitate group discussion
 Check whether mechanisms which enhance effective group interaction are defined
and implemented.
 Verify strategies which encourage all group members to participate are used
routinely.
 Check objectives and agenda for meetings and discussions are routinely set and
followed.
 Verify relevant information is provided to group to facilitate outcomes.
 Check evaluation of group communication strategies is undertaken to promote
participation of all parties.
 Confirm that specific communication needs of individuals are identified and
addressed.
LO5: Conduct interview
 Check a range of appropriate communication strategies are employed in interview
situations.
 Confirm records of interviews are made and maintained in accordance with
institutional procedures.
 Verify that effective questioning; listening and nonverbal communication
techniques are used to ensure that required message is communicated.

Resource requirement
Category/Item Description/Specifications Quantity Recommended Ratio
(Item :Trainee)

A. Learning Materials
  CBLM CBLM prepared by Trainer 1pcs 1:10

 Books From college library

 E-Book From Internet 1:1

 Internet Broad band 1:20
B. Learning Facilities & infrastructure
 Laboratory The college laboratory class 2 1:20
 library The college library 1 1:40
 Class room Class room 1 1:40

C. Consumable Materials
 Paper A4 printer paper ,Duplicating 2desta 1:10
paper
 Pen 1 packet
 White Board 1pcs 1:40
 White board Marker Maxflo-Push button 20 pcs
 Blank CD CD-R,CD-RW 20pcs 1:2
 Blank DVD DVD-R,DVD-RW 20pcs 1:2
 Flash Disk Scandisk(2GB) 2pcs 1:5
 Operating system Windows XP service 2 pcs for
Software pack1,windows XP SP2, each
 Application Software MS-Office 2pcs for 1:5
2003,2007,2010,Power Geez each
2005,2006,2009
 Driver Software Printer driver, system 1pcs for 1:10
compatible drivers each
D.Tools and Equipments
 Computer Pentium IV CPU 3.00 40pcs 1:1
GHz,512/1GB/2GB
RAM,40/80/160 GB Hard
Disk,DVD-RW CD-ROM drive
 Printer HP Laser Jet 1pcs 1:40
 Printer Color Compatible to printer 1pcs 1:40
 Photo Copy machine Canon 1pcs 1:40
 LCD projector 1pcs 1:40
 Phone Aparatus 1 1:40

LEARNING MODULE
TVET PROGRAM TITLE: Hard ware and network Servicing
MODULE TITLE: Developing team and Individuals
MODULE CODE: ICT HNS4 M08 1110
NOMINAL DURATION: 114 hrs
MODULE DISCRIPTION: This Module covers the skills, knowledge and attitudes required to
determine individual and team development needs and facilitate the development of the workgroup.
LEARNING OUTCOME
At the end of the module the learners will be able to:

LO1: Provide team leadership

LO2: Foster individual and organizational growth
LO3: Monitor and evaluate workplace activities
LO4 :Develop team commitment and cooperation
LO5: Facilitate accomplishment of organizational goals
MODULE CONTENTS:
1.Providing team leadership
 Identify and implement Learning and development needs systematically in line with
organizational requirements.
 Develop and implement learning plan to meet individual and group training and
developmental needs is collaboratively.
 Encouraging individuals to self evaluate performance and identify areas for
improvement.
 Collecting feedback on performance of team members from relevant sources and
compared with established team learning process.
2.Fostering individual and organizational growth
 Identifying production program goals and objectives to match the specific knowledge
and skills requirements of competency standards.
 Providing workplace learning opportunities to facilitate individual and team
achievement of competencies.
 Identifying resources and timelines required for production activities and approved in
accordance with organizational requirements.
3.Monitoring and evaluating workplace activities
 Using feedback from individuals or teams to identify and implement improvements in
future work arrangements
 Assessing and recording outcomes and performance of individuals/teams are to
determine the effectiveness of development programs and the extent of additional support
 Negotiate modifications to learning plans to improve the efficiency and effectiveness
of work.
 Maintaining records and reports of competency within organizational requirement
4.Developing team commitment and cooperation
 Using open communication processes to obtain and share information by team.
 Reaching on decisions by the team in accordance with its agreed roles and
responsibilities.
 Developing mutual anxiety and friendship in the team
5.Facilitating accomplishment of organizational goals
 Participate and processes team members actively in team activities and communication.
 Develop team’s member’s individual and joint responsibility for their actions.
 Sustaining collaborative efforts to attain organizational goals.

LEARNING STRATEGIES:

 Lecture
 Discussion
 Group work
 Individual assignment
 Project work

MODULE ASSESSMENT

ASSESSMENT METHOD:

 Oral questioning
 Demonstration
 Written test
 Observation
ASSESSMENT CRITERA
LO 1: Provide team leadership
 Make sure that learning and development needs are systematically identified
and implemented in line with organizational requirements.
 Check learning plan to meet individual and group training and
 Check whether developmental needs is collaboratively developed and
implemented.
 Individuals are encouraged to self evaluate performance and identify areas
for improvement are checked.
LO2 :Foster individual and organizational growth
 Production program goals and objectives are identified
 Resources and timelines required for production activities are identified and approved
in accordance with organizational requirements are checked.
LO3: Monitor and evaluate workplace activities
 Feedback from individuals or teams is used
 Outcomes and performance of individuals/teams are assessed and recorded
 Modifications to learning plans are negotiated.
  Records and reports of competency are maintained.
LO4: Develop team commitment and cooperation
 Check whether Open communication processes to obtain and share information
is used.
 Decisions are reached by the team in accordance with its agreed roles and
responsibilities.
 Mutual concern and camaraderie are developed.
LO5:Facilitate accomplishment of organizational goals
 Team members actively participated in team activities and communication
processes are checked.
 Team’s members developed individual and joint responsibility for their actions
are checked.
 Collaborative efforts are sustained.

Resource requirement
Category/Item Description/Specifications Quantity Recommended Ratio
(Item :Trainee)

A. Learning Materials

 CBLM CBLM prepared by Trainer 1pcs 1:10

 Books From college library

 E-Book From Internet 1:1

 Internet Broad band
B. Learning Facilities & infrastructure
 Laboratory The college laboratory class 2 1:20
 library The college library 1 1:40
 Class room Class room 1 1:40

C. Consumable Materials
 Paper A4 printer paper ,Duplicating 2desta 1:10
paper
 Pen 1 packet
 White Board 1pcs 1:40
 White board Marker Maxflo-Push button 20 pcs
 Blank CD CD-R,CD-RW 20pcs 1:2
 Blank DVD DVD-R,DVD-RW 20pcs 1:2
 Flash Disk Scandisk(2GB) 2pcs 1:5
 Operating system Windows XP service 2 pcs for
Software pack1,windows XP SP2, each
 Application Software MS-Office 2pcs for 1:5
2003,2007,2010,Power Geez each
2005,2006,2009
 Driver Software Printer driver, system 1pcs for 1:10
compatible drivers each
D. Tools and Equipments
 Computer Pentium IV CPU 3.00 40pcs 1:1
GHz,512/1GB/2GB
RAM,40/80/160 GB Hard
Disk,DVD-RW CD-ROM drive
 Printer HP Laser Jet 1pcs 1:40
 Printer Color Compatible to printer 1pcs 1:40
 Photo Copy machine Canon 1pcs 1:40
 LCD projector LCD 1pcs 1:40