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This strategy map outlines the goals and objectives of a domestic auto parts company across four perspectives: financial, customer, internal processes, and learning and growth. The financial goals are to increase return on capital employed and asset utilization. The customer goals are to maintain a trusted supplier reputation and long-term customer relationships. The internal process goals include improving effectiveness, equipment investments, and supplier relationships. The learning and growth goals center around enhancing employee capabilities and leveraging information technology.
This strategy map outlines the goals and objectives of a domestic auto parts company across four perspectives: financial, customer, internal processes, and learning and growth. The financial goals are to increase return on capital employed and asset utilization. The customer goals are to maintain a trusted supplier reputation and long-term customer relationships. The internal process goals include improving effectiveness, equipment investments, and supplier relationships. The learning and growth goals center around enhancing employee capabilities and leveraging information technology.
This strategy map outlines the goals and objectives of a domestic auto parts company across four perspectives: financial, customer, internal processes, and learning and growth. The financial goals are to increase return on capital employed and asset utilization. The customer goals are to maintain a trusted supplier reputation and long-term customer relationships. The internal process goals include improving effectiveness, equipment investments, and supplier relationships. The learning and growth goals center around enhancing employee capabilities and leveraging information technology.
Increase
Increase
ROCE
Retain
Top
FINANCIAL
Asset
Decrease
Increase
Position
in
Topline
Utilization
Unit
Cost
Revenue
the
Market
TO
BE
OPERATIONALLY
TO
BE
CUSTOMER
TO
CONTINUE
EXCELLENT
INTIMATE
GROWTH
CUSTOMER
Attain
a
Superior
Maintain
a
Long-‐ Reputation
as
a
Deliver
Products
Trusted
Supplier
Term/Mutually
Position
Itself
as
Beneficial
on
Time
and
on
Relationship
with
an
Innovator
Spec
Customers
Improve
INTERNAL
PROCESSES
Effectiveness
and
Streamline
the
Efficiency
Distribution
Reduce
Invest
in
New
and
Improve
Marketing
Process
Unscheduled
Upgraded
Communications
Breakdown
Equipment
Effort
Manage
Raw
Improve
at
Improve
Supplier
Materials
Product
Relationships
Understand
Development
Customer
Needs
LEARNING
AND
GROWTH
Enhance
Overall
Leverage
Take
Advantage
Build
a
Cross-‐
Capabilities
of
its
Information
of
the
Strength
of
Functional
View
Employees
Technology
its
R
&
D
Group
and
Culture