Documente Academic
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PART A
Answer : Topic 3
Hearing is one of the five senses of a person and it is the ability to perceive sound by
detecting vibrations through an organ such as the ear. Listening also known as ‘active
listening’ is a technique used in communication which requires a person to pay attention to
the speaker and provide feedback. Listening is a step further than hearing, where after the
brain receives the nerve impulses and deciphers it, it then sends feedback.
2. Interferences or noisy may distract a receiver from paying attention to the massage. List
FOUR possible interferences.
Physical Interference:
Physiological Interference
Phychological Interference
Semantic Interference
3. In your face-to-face tutorial, whatever style the tutor uses, there will always be cues that
point listeners to important ideas and information in the tutorial. State FOUR of the micro-
markers that often used in the tutorial.
4. People interect orally in small groups that are set up to achieve specific
goals. List FOUR goals that can be achieved in small group communication.
At the workplace, small groups may meet to discuss issues related to work, or for
problem-solving or team-building purposes.
Small group communication allows you to interact with others, be at home, in school,
at the workplace or in public. You learn to exchange ideas, solve problems and share
experiences.
5. Stress and intonation are important in speech. There are two kinds of stress. Define both
of them with examples.
6. The utilisation of visual aids is important in any oral presentation. What are the impacts
if a presenter does not use visual aids during his presentation ? Describe at least FOUR
impacts.
Speakers use words not just to convey information but also to persuade listeners. The
words are chosen for their emotive force or their impact on a listener’s feeling, desire and
needs.
Emotion language reveals a speaker’s attitude and feelings towards the subject and
persuades the listener to feel the same rather than increases the listener’s knowledge of the
subject.
Good speakers often use emotive words to arouse feelings and emotions in us.
10. In oral communication, information, thoughts and ideas are conveyed via a spoken
language. State FOUR ways of oral communication.
Face-to-face conversation
Meetings
Voice mail massages
Teleconferencing
Oral presentation
Public speaking
OUMH 1303 2009
1. In the English Language, vowels may be divided into two categories : simple vowels and
diphthongs. State a definition for each of them to show the main difference.
Answer :
2. There are many common words and phrases that denote a cause and effect relationship such as
“ as a result of” and “ as a consequence “ . State FOUR other examples.
Answer:
3. What does being a crirical listener involve ? Why do you need to be a critical listener. Give TWO
examples of a situation when you need to be a critical listener.
Answer:
We need to be a critical listener during the tutorial / lecture class. Students should be a critical
listener in order to identify the main and supporting point or to take note.
When we need to obtain information.
Giving facts:
Objective statement
Something that is real, true, actual, realible sources, statistics, research, evidence.
e.g: Smoking causes cancer.
Giving Opinions:
subjective statement
prejudise, personel ideas, belief, not reliable sources, perception, true or not true.
e.g : Men are more intelligent than women.
5. In the face-to-face communication, at least FOUR things can signal the speaker’s attitude
towards the situation. What are they ?
7. When preparing speech, a public speaker has to create a proper structure for his/her
speech. What happens if she / he does not have a structure for the speech. Give TWO
consequences for a poor structure.
8. That are many things that one should bear in mind when preparing a speech. For instant, he
/she should stand straight and not slauch in front of the audience. What are FOUR other things he/
she should do during the presentation?
Answer : Topic 10 pg 217
9. Match the following phrases with the correct function. Some function may be used more than
once.
10. Solorzano and Schmidt (1998) in your text explain that there are ways to support one’s opinions
as well as justify and explain those opinions: by giving facts, statistics, examples and personel
stories. Explain each one in detail, giving example if necassary.
OUMH 1303 2010
OUMH 1303 2010
1. What are the 4 main purposes of communication?
Answer : Topic 1 pg 8
1. To inquire / ask
Obtain or get information / knowledge / ideas
e.g : What is GST ?
2. To inform
Tell / spread information / knowledge / ideas to people
e.g : the advantages of GST
3. To pursuade
To inluence people / to get agreement
e.g : teacher must support the new education policy
Intrapersonal communication
Interpersonal communication
Small group communication
Public communication
Mass communication
Corporate communication
Intercultural communication
(II SPM CI)
Physical needs
Security needs
Social needs
Self-esteem
Self actualisation
“ Small talk “ is a conversation about everyday topics. To start conversation. Talk for social
purposes. Talk about game, politic, weather.
Waiting for the bus / train/ flight
Queue at supermarket / post office / ticket counter
Lobby / waiting room
Fact:
A fact is something that has objective reality, it is not a matter of perception or opinion, and is
true.
reliable sources or data / include statistical data / reports of observation.
e.g : Melaka was founded by Parameswara.
Opinion:
Opinions are often based on what one believes to be true or not how a person feels about
something
Opinions, unlike facts, can be very subjective. Can be true or false
e.g: Woman teachers are better than man teachers.
OUMH 1303 MAY 2013
1. Active listening is concerned with the ability to distinguish and identify relevant elements
pertinent to listening and speaking skills. Gice FOUR examples of how to enhence listening
to distinguish details.
2. Define ‘ Speech Rhythm”. Give TWO examples which show the different rhythm.
Answer : Topic 5 page 108
Speech rhythm is simply a way of breaking down sentences into component parts so that the
sentence is easily understood.
Example :
Propositional phrases : in the evening, after the show, at night,
across the street
After lunch, I went to the library to get a book.
It should be read as follow :
After lunch / I went to the library / to get a book.
Example :
What about the children at the arphanage then?
All right , Sam, I’ll take the car but I’ll only pay RM16,000 for it.
4. Active participation in agroup discussion is important for members to give their opinions
and others to respond. Therefore, turn taking is important so that all the members have the
chance to give their opinions. Provide FOUR skills that one can employ in turn taking.
5. You are in the meeting with the sales team of your company to find ways of improving
the company’s profit margin. How would you invite them to contribute to the
discussion ? List FOUR questions.
Examples :
(a) What do you think, Mrs Ang ?
(b) Don’t / Do you agree, Mr Chairperson ?
(c) You’re very quiet , Leela.
(d) I don’t know what Joe thinks, but....
(e) Jagjit, you haven’t said much so far....
Successful group interaction reguires active group participation. Members may be invited :
To ask and respond to question
Express opinions
Negotiate
Give suggestions
8. You have been asked to present a papar. What are the FOUR factors that you would give
priority ? Give a brief explaination for each.
9. What are the TWO types of intonation movement and what feeling or behavior does each
convey?
10. There are five important stages in preparing an oral speech. Name any FOUR of them
and briefly describe what is required at each stage.
Answer : page 187