Docu53296 - VNX5100, VNX5150, VNX5300, and VNX5500 Global Services Product Support Bulletin PDF

VNX-PSB-04/B VNX 5100/5150/5300/5500 GA Date: August 22, 2014
Template #: CS-000-02 Revision: 02 Page 1 of 21
Global Services Product Support Bulletin

VNX5100, VNX5150, VNX5300, VNX5500
Contents
1.0 INTRODUCTION .................................................................................................................................................. 2
2.0 APPLICABILITY .................................................................................................................................................. 2
3.0 GENERAL AVAILABILITY DATE .................................................................................................................... 2
4.0 GLOBAL SERVICES PRODUCT MANAGER .................................................................................................. 2
5.0 REVISION HISTORY ..................................................................................................................................... 2
6.0 PRODUCT DESCRIPTION .................................................................................................................................. 3
6.1 OVERVIEW ............................................................................................................................................................. 3
6.2 DC POWERED VNX BLOCK STORAGE ................................................................................................................... 4
6.3 VNX5150 .............................................................................................................................................................. 4
6.4 VNX5100, VNX5150, VNX5300, AND VNX5500 BLOCK HARDWARE DESCRIPTION ......................................... 5
6.5 VNX5300 AND VNX5500 FILE HARDWARE DESCRIPTION ................................................................................... 5
6.6 VNX5300 AND VNX5500 UNIFIED HARDWARE DESCRIPTION ............................................................................. 6
6.7 VNX PRODUCT SERIAL NUMBER TAGS ................................................................................................................. 8
6.8 MISCELLANEOUS ................................................................................................................................................... 8
7.0 CSI REPORTING ................................................................................................................................................ 10
8.0 CCA - CHANGE CONTROL AUTOMATION PROCESS ............................................................................. 10
9.0 HARDWARE AND SOFTWARE REQUIREMENTS ..................................................................................... 10
9.1 INTEROPERABILITY .............................................................................................................................................. 10
9.2 CORE OR DEVICE FIRMWARE REQUIREMENTS ..................................................................................................... 10
10.0 CUSTOMER REPLACEABLE AND FIELD REPLACEABLE PARTS ..................................................... 11
11.0 VNX SERIES TECHNICAL SKILLS PROFILE ........................................................................................... 15
12.0 INSTALLATION AND SYSTEM REGISTRATION STRATEGY .............................................................. 15
13.0 INSTALLATION TASKS.................................................................................................................................. 16
13.1 IMPLEMENTATION .............................................................................................................................................. 17
13.2 TECHNOLOGY SOLUTIONS (PROFESSIONAL SERVICES) OFFERINGS ................................................................... 17
14.0 WARRANTY AND POST WARRANTY SUPPORT ..................................................................................... 20
15.0 PARTNER STRATEGY (VELOCITY) ........................................................................................................... 21
EMC² Global Services Product Management

This document contains time sensitive material and is for the confidential use of EMC Global Services personnel only.
EMC, EMC2, Celerra, CLARalert, CLARiiON, EMC ControlCenter, E-Lab, FLARE, Navishpere, Symmetrix, VisualSAN and VNX are registered
trademarks and Access Logix, MirrorView, Powerlink, and SnapView are trademarks of EMC Corporation. Other trademarks are the property of
their respective owners.
1.0 Introduction
This Product Support Bulletin (PSB) provides VNX5100, VNX5150, VNX5300, and VNX5500 product release
information.
2.0 Applicability
Information in this PSB applies to the VNX5100, VNX5150, VNX5300, and VNX5500 hardware.
3.0 General Availability Date

The General Availability dates are listed in Table 1.
Table 1. VNX5100, VNX5150, VNX5300, and VNX5500 General Availability Dates

Product GA Date
VNX5100 Block February 24, 2011
VNX5300 Block, File, Unified February 24, 2011
VNX5500 Block, File, Unified February 24, 2011
DC NEBS VNX5100, VNX5300, VNX5500 Block July 25, 2011
VNX5150 August 22, 2014
4.0 Global Services Product Manager

Tom Belanger, EMC Corporation
171 South St., Hopkinton, MA 01748-9103
Phone: 774-803-2064
5.0 Revision History
Table 2. VNX5100, VNX5300, and VNX5500 PSB Revision History

Document Number Release Date Comments
VNX-PSB-04 March 8, 2011 Initial release.
Revision A July 29, 2011 DC Block, cables, and power cords added.
Various corrections and clarifications included.
Revision B August 22, 2014 VNX5150 added.
Various updates included.

6.0 Product Description
6.1 Overview
In January 2011 EMC announced a new family of EMC products called VNX. The VNX family will, over time,
replace both CLARiiON and Celerra. The VNX family includes the VNX1 Series, VNX2 Series, the VNXe1 Series,
and VNXe2 Series. This PSB covers four of the eight products within the VNX1 Series — the VNX5100, VNX5150,
VNX5300, and VNX5500.
All four products provide SAN-attached storage to third party hosts. The VNX5300 and VNX5500 can also be
configured to provide NAS-attached storage. A VNX5100, VNX5300, or VNX5500 when providing SAN-attached
storage is described as a VNX5100 Block, VNX5300 Block, and a VNX5500 Block product. A VNX5300 or VNX5500
providing NAS-attached storage is described as a VNX5300 File and a VNX5500 File product. A VNX5300 or
VNX5500 which provides both SAN-attached and NAS-attached storage is described as a VNX5300 Unified and a
VNX5500 Unified product.
All products in the VNX1 Series run the same software, named VNX Operating Environment, or VNX OE. The
software that delivers storage capabilities is called VNX OE for Block, while the NAS capabilities are provided by
VNX OE for File.
All products in the VNX1 Series are managed and maintained by the same Unisphere software. Unisphere version 1.1
is the minimum version that supports VNX1. Refer to the VNX software Product Support Bulletin for more
information.
Readers familiar with CLARiiON and Celerra will find many similarities to the VNX1 product. The VNX1 hardware
shares parts with CX4 and NS-xxx product. The VNX OE inherits functionality from FLARE and DART. One of the
biggest changes from the CLARiiON and Celerra products is the fact that all VNX disk drives have a SAS (serial
attached SCSI) interface to the storage processor, not a Fibre Channel interface. Hosts can connect to the storage
processors via Fibre Channel, but disk drive connectivity is exclusively SAS. This means there are no disk drives
shared between CLARiiON and VNX.

6.2 DC Powered VNX Block Storage

In July 2011 EMC announced DC-powered versions of the VNX5100, VNX5300, and VNX5500 Block models.
The DC models have different power supplies and power cords than the AC models. The DC models were originally
only available as Block systems. In April 2012 EMC released a DC-to-AC power inverter that allows the AC-
powered Control Station to work in a DC environment. This is when VNX1 added File and Unified DC-powered
systems.
Given that DC environments have very reliable power, the likelihood of a power failure to both circuits is negligible.
Therefore, DC models do NOT use Standby Power Supplies. DC models have different PSNT part numbers than their
AC powered peers.
The DC VNX models are NEBS certified. The DC models are customer installable. The AC powered models and the
DC powered models have the same CRUs and FRUs, excepting the power supplies. CRU and FRU responsibilities
for DC parts are the same as AC parts.
6.3 VNX5150
On August 22, 2014 EMC introduced the VNX5150. The VNX5150 is a VNX5300 Block array that is exclusively
sold by Lenovo. A unique Product Serial Number Tag (PSNT) Part Number, 900-567-037, facilitates product
identification and call routing. The minimum code revision is 05.32.000.5.215. Unisphere has been modified to
present a “Lenovo|EMC” logo to the user.
Lenovo will sell the VNX5150 under either an OEM contract or a reseller contract. When the OEM contract is used
the VNX5150 will be supported by Lenovo and will be in the CSI as “Reseller Maintained.” When Lenovo sells
under the reseller contract the VNX5150 will be supported by EMC.
The VNX5150 CRUs and FRUs and CRU responsibilities are the same as the VNX5300 Block. The VNX5150 has
all of the features and functionality of the VNX5300 Block with three differences. First, the VNX5150 cannot be
upgraded to a Unified product. Second, it cannot be converted to a larger VNX array. Third, the hardware warranty
provides Basic support. (The VNX5300 hardware warranty provides Enhanced support.)

6.4 VNX5100, VNX5150, VNX5300, and VNX5500 Block Hardware Description

DPE (Disk and Processor Enclosure): The storage system contains two Storage Processors, redundant power
supplies and fans, front-end Fibre Channel or iSCSI ports, backend SAS ports, management ports, and either 15 or 25
slots for SAS disk drives. The VNX5150, VNX5300 and VNX5500 DPE support one or two UltraFlex I/O modules
for even more host connectivity. Protocols supported are Fibre Channel, iSCSI, and Fibre Channel over Ethernet
(FCoE). The VNX5100 does not support UltraFlex I/O modules. The DPE is 3U tall, where 1U equals 1.75 inches
(4.45 cm).
SPS (Standby Power Supply): Each AC powered VNX system will contain one 1200 watt SPS. A second SPS may
be added as an option. If power to the DPE is lost the SPS will power the DPE long enough to write all data in cache
to disk. The DPE will be shut down upon completion of the cache destaging. The SPS is 1U tall. Two SPS units are
mounted side-by-side so one or two consume a total of 1U vertical space.
DAE (Disk Array Enclosure): There are three DAEs available, the DAE-15, DAE-25, and DE-60. The DAE-15 is
3U tall and contains up to 15 3.5-inch SAS disk drives. The DAE-25 is 2U tall and contains up to 25 2.5-inch SAS
disk drives. The DAE-60 is 4U tall and contains up to 60 SAS disk drives. Any combination of DPE and DAE is
supported on a single bus. The interface to the storage processors is SAS.
Disk Drives: All disk drives ship in a carrier to accommodate the DPE or DAE in which it will be installed.
All drives have a SAS interface to the DAE.
Software: All VNX1 DPE and SPE arrays run the same VNX OE for Block software. All are managed by the same
Unisphere v1.1 (or greater) management software. All are installed with tools delivered within VNX Installation
Toolbox.
6.5 VNX5300 and VNX5500 File Hardware Description

The VNX5300 and VNX5500 provide NAS services via the addition of VNX OE for File software, Data Movers and
Control Stations.
DME (Data Mover Enclosure): The VNX5300 and VNX5500 may be purchased with either one or more Data
Movers. Each DME contains one or two Data Movers, redundant power supplies and fans, management modules, and
UltraFlex I/O modules. A VNX5500 with three Data Movers will contain two DMEs. The DME is 2U tall.
Data Mover: The VNX5300 may be purchased with either one or two Data Movers. The VNX5500 may be
purchased with one, two, or three Data Movers. The Data Movers provide NAS Services. Supported protocols are
NFS (v2, v3, v4, and 4.1 with pNFS), CIFS (SMB 1 and SMB 2), FTP (including SFTP and FTPs).
Control Station: Both use the same Maynard Control Station that has been shipping on all new Celerra systems for
several years. Both the VNX5300 and VNX5500 can be configured with either one or two Control Stations.
The Control Station is 1U tall.
Software: The VNX5300 and VNX5500 use the same VNX OE for File software. Both are managed by the same
Unisphere v1.1 management software. Both are installed with tools delivered within the VNX Installation Toolbox.

6.6 VNX5300 and VNX5500 Unified Hardware Description

The VNX5300 and VNX5500 are available as “Unified” products. This means they allow the storage array to be
shared between the Data Movers and third party hosts. There are no hardware differences between the VNX OE File
and VNX OE Unified models. The capability to share the storage array is provided via the purchase of software
enablers. Refer to the VNX OE PSB for more information on the Block, File, and Unified enablers.
Figure 1 shows the rear of a simple VNX File and Unified configuration. The SPS is at the bottom of the stack.
Notice how two SPS units share 1U of vertical space. There is no visual difference between the DPE-15 and DPE-25
from the rear.
Figure 1. VNX Configuration
In a VNX File and VNX Unified system there will be a Control Station above the DPE. Optionally, a second Control
Station could be mounted above the first. The DME is above the Control Station(s). A VNX5500 can have a second
DME above the first. The second DME can only contain one Data Mover in the VNX5500.
In a VNX5100, VNX5150, VNX5300 Block, and VNX5500 Block systems there will not be a Control Station or
DME. The DAEs will be mounted immediately above the DPE. VNX5300 and VNX5500 customers who are
contemplating a future upgrade to VNX Unified are encouraged to leave empty space between the DPE and the first
DAE for the Control Station and DME to be added in the future.

Customers who require more disk drives than can fit in the DPE may purchase one or more DAEs. There are two
DAEs available. The rear view of the two is shown in Figures 2 and 3.
Note: The DAE-15 is 3U tall, and the DAE-25 is 2U tall.
Figure 2. DAE-15
Figure 3. DAE-25

6.7 VNX Product Serial Number Tags

There is one Product Serial Number Tag (PSNT) per system. All hardware and software in a VNX system will be
nested to the serial number of the PSNT. As of July 30, 2014, the VNX1 and VNX2 Series PSNT part numbers are:
Table 3. VNX1/VNX2 PSNT Numbers

VNX1 Product Name PSNT PN VNX2 Product Name PSNT PN
VNX5100 900-567-007 VNX5200 900-566-030
VNX5100 DC 900-567-011 VNX5200 DC 900-566-039
VNX5150 900-567-037 VNX5400 900-566-029
VNX5300 900-567-002 VNX5400 DC 900-566-040
VNX5300 DC 900-567-008 VNX5600 900-566-028
VNX5300 for HANA 900-567-033 VNX5600 DC 900-566-041
VNX5500 900-567-001 VNX5800 900-566-027
VNX5500 DC 900-567-009 VNX7600 900-566-026
VNX5700 900-567-006 VNX8000 900-565-018
VNX7500 900-566-016 VNX-F5000 900-566-048
VNX VG2 900-567-004 VNX-F7000 900-566-049
VNX VG8 900-567-005 VNX VG10 900-566-032
VNX VG50 900-566-031
VMAX 10K File PSNT PN
VMAX10K VG50 900-565-031
6.8 Miscellaneous
Rack-Mounting Options: The VNX5100, VNX5150, VNX5300, and VNX5500 can be shipped in a new 40U rack.
They can also be shipped “Field Mount,” meaning they will be rack mounted in a rack already owned by the
customer.
Rack Mounting Rails: The Field Mount systems ship on a single pallet (add-on DAEs ship separately).
File and Unified systems are “mounted” in the pallet using the same rails the customer will use to rack mount the
hardware in their own rack. This packaging enables quick installation and persuades customers to stack the hardware
in the specific order preferred for serviceability.
CCA: CCA is not required to install the VNX Series of products, but is an available option.

Table 4. VNX5100, VNX5300, and VNX5500 Side-by-Side Comparison

Features VNX5100 VNX5300 * VNX5500
Product Serial Number Tag (one per system)
AC: 900-567-007 AC: 900-567-002 AC: 900-567-001
Block Only (DPE-15 &-25) DC: 900-567-011 DC: 900-567-008 DC: 900-567-009
AC: Not Applicable AC: 900-567-002 AC: 900-567-001
File Only (DPE-15 &-25) DC: Not Applicable DC: Not Applicable DC: Not Applicable
AC: Not Applicable AC: 900-567-002 AC: 900-567-001
Unified (DPE-15 &-25) DC: Not Applicable DC: Not Applicable DC: Not Applicable
VNX Block
Customer Installable Yes
CCA Required Not for Installation

As of June 30, 2014, all versions of 05.31.000.5.xxx are EOSL.
VNX OE for Block
The supported VNX1 Block OE revisions are 05.32.000.5.xxx
3U DPE-15: Accepts up to 15 3.5” disk drives

DPE
3U DPE-25: Accepts up to 25 2.5” disk drives
One 1.6GHz Xeon 5600 One 1.6GHz Xeon 5600 One 2.13GHz Xeon 5600
SP Motherboard 2 core CPU 4 core CPU 4 core CPU
SP DIMM 4 GB DDR3, 2 channels 8 GB DDR3, 2 channels 12 GB DDR3, 3 channels
Native Host Ports two or four 8Gb FC ports Each SP provides a total of four 8Gb FC ports.
(per SP) allocated for hosts
2 ports allocated for hosts. 2 ports reserved for Data Movers
4 Port 8Gb FC
PCI-e Gen2 2 Port 10GbE iSCSI
UltraFlex I/O modules None
4 Port 1GbE iSCSI
2 Port 10GbE FCoE (optical and Twin Ax)
Native DAE Ports
(per SP) Two SAS port per SP. 6Gb x 4 lane
3U DAE-15: accepts up to 15 SAS disk drives in a 3.5” carrier

DAE
2U DAE-25: accepts up to 25 SAS disk drives in a 2.5” carrier
Min-Max Disk Drives 4-75 4-125 4-250
* The VNX5150 is identical to the AC-powered VNX5300 Block.

Table 4. VNX5100, VNX5300, and VNX5500 Side-by-Side Comparison, cont’d.

Features VNX5100 VNX5300 VNX5500
VNX File and VNX Unified
As of June 30, 2014, all versions of 7.0.xx EOSL.
VNX OE for File
The supported VNX1 File OE revisions are 7.1.xx
Data Mover Enclosure One 2U enclosure One or Two 2U enclosures
One or Two One, Two, or Three
Data Mover 2.13 GHz Xeon 5600 2.13 GHz Xeon 5600
6 GB DDR3 DIMM 12 GB DDR3 DIMM
Connectivity 3 I/O Modules per DM 4 I/O Modules per DM
to External LANs Not Applicable 4 Port 1GbE Cu (1GBaseT)
(per Data Mover)
2 Port 1GbE Cu, 2 Port 1GbE Op
2 Port 10GbE (optical)
4 Port 2/4/8Gb FC for NDMP Tape Backup
Data Mover to Storage
4 Port 2/4/8Gb FC
Processor Connectivity
Single or Dual 1U
Control Station
100-520-665 (Maynard)
7.0 CSI Reporting

Upon installation of a VNX system the installer (IDE, partner, or end-user) is expected to run the Storage System
Registration Wizard, a tool that ships with the VNX system.
All hardware and software appear in the CSI Installed Base as being nested to the PSNT. This is different from how
Celerra was structured in the past when there were two installed TLAs.
8.0 CCA - Change Control Automation Process

CCA is not required for the installation of a VNX system. CCA is an available option for EMC installers and ASN-I
Partners who want the most efficient installation possible. Additionally, completing a CCA at time of installation will
make future maintenance or upgrades that may require CCA go faster.
9.0 Hardware and Software Requirements
9.1 Interoperability
Visit the EMC E-Lab Interoperability Navigator for the latest interoperability information, supported capacities and
product limitations.
9.2 Core or Device Firmware Requirements

The minimum required VNX OE software is pre-loaded by EMC Manufacturing. Since this PSB was published,
newer versions of VNX OE may be shipping. Additionally, newer revisions may be available. Both the VNX OE for
Block and VNX OE for File versions are customer upgradeable from EMC Online Support.

10.0 Customer Replaceable and Field Replaceable Parts

The following information was accurate on the GA date. Over time, new system parts are added and compatibility
rules are updated. This PSB does not always keep pace with these changes. Always refer to the Parts Compatibility
Database (PCD) for the latest updates on CRU/FRU part numbers: http://csapps.isus.emc.com/pcd/
Table 5. VNX CRU and FRU Parts List

Part Number Description CRU FRU VNX5100 VNX5300* VNX5500
VNX Block hardware
100-563-433 VNX5100 Dual SP, 15 Drive Slot DPE No No X
100-562-503 DPE-15 Chassis, no SP, no power supplies No Yes X X X
100-563-138 DPE-25 Chassis, no power supplies, no LCC No Yes X X X
110-140-104B VNX5100 Storage Processor with DIMMs No No X
110-140-404B
110-140-408B
110-140-402B
110-140-100B Storage Processor without DIMMs No Yes X X
110-140-400B
110-140-120B Storage Processor without DIMMs No Yes X
110-140-420B
100-562-863 2 GB DIMM memory No Yes X
100-563-325 4GB DIMM memory No Yes X X
071-000-529 DPE Power Supply (AC) Yes Yes X X X
078-000-084 1200W Standby Power Supply (AC) Yes Yes X X X
VNX File hardware
106-520-127 VNX5300 Data Mover Enclosure No No X
100-520-130 VNX5500 Data Mover Enclosure No No X
100-562-178 DME CHASSIS, no DM, no power supplies No Yes N/A X X
110-113-106B VNX 5300 Data Mover with DIMMs No No N/A X
110-113-102B
110-113-112B VNX 5500 Data Mover with DIMMs No No N/A X
110-113-103B
303-113-100B VNX 5300 & VNX5500 DM without DIMMs No Yes N/A X X
303-113-101B
100-562-863 2 GB DIMM memory No Yes N/A X X
071-000-543 DME Power Supply with fan Yes Yes N/A X X
110-130-100B DME Management Module Yes Yes N/A X X
100-520-665 1U Control Station No Yes N/A X X

Table 5. VNX CRU and FRU Parts List, continued

Part Number Description CRU FRU VNX5100 VNX5300* VNX5500
UltraFlex I/O Module
303-092-102B 4 Port 8Gb Fibre Channel – Glacier Yes Yes N/A X X
303-141-100A 4 Port 1GbE iSCSI - Supercell Yes Yes N/A X X
303-142-100A 2 Port 10GbE FCoE - Heatwave Yes Yes N/A X X
303-121-100A 4 Port 1GbE Copper - Thunderchild Yes Yes N/A X X
303-122-100A 2 Port 1GbE Cu, 2 Port 1GbE Op - Thunderbolt Yes Yes N/A X X
303-081-103B 2 Port 10GbE ENET - Poseidon I Yes Yes N/A X X
303-081-105B 2 Port 10GbE ENET - Poseidon II (not used in DME) Yes Yes N/A X X
019-078-032 Optical SFP Transceiver: 1,2, & 4 Gb Fibre Channel Yes Yes N/A X X
019-078-041 Optical SFP Transceiver: 10Gb iSCSI & Ethernet Yes Yes N/A X X
019-078-042 Optical SFP Transceiver: 2, 4, & 8 Gb Fibre Channel Yes Yes X X X
Disk Array Enclosure
DAE-15
100-562-558 DAE-15 Chassis No Yes X X X
303-108-000E DAE-15 SAS Link Control Card (LCC) No Yes X X X
071-000-518 DAE-15 Power Supply w/ Cooling (AC) No Yes X X X
DAE-25
100-562-964 DAE-25 Chassis No Yes X X X
303-104-000E DAE-25 SAS Link Control Card (LCC) No Yes X X X
071-000-541 DAE-15 Power Supply w/ Cooling (AC) No Yes X X X
DC Power Supplies
071-000-538 DPE Power Supply (DC) No Yes X X X
071-000-552 DAE-15 Power Supply w/ Cooling (DC) No Yes X X X
071-000-530 DAE-25 Power Supply w/ Cooling (DC) No No X
Not Applicable Standby Power Supply (DC) Not used in DC powered arrays
Disk Drives
Refer to the Part Compatibility Database and the VNX Storage Systems Disk and OE Matrices for disk drive information.
All disk drives are CRUs and FRUs in the VNX products.
* The VNX5150 is identical to the AC-powered VNX5300 Block.

Table 6. Data Cable Parts List

Part Number Cable Description Cable Connectors
038-003-084 Null Modem Micro-DB9 to DB-9 F Serial Cable, 25 ft Micro-DB9 male to DB-9 female
038-003-085 Micro-DB9 SP to RJ12 SPS Serial Cable, 33.5 inches Micro DB-9 male to RJ12
038-003-167 CAT6 UTP Cable 3 ft RJ45 to RJ45
038-003-170 CAT6 UTP Crossover Cable 1 ft (green) RJ45 to RJ45 crossover
038-003-444 10 Ft DB25 M to DB9 F Modem Cable DB-25 male to DB-9 female
038-003-457 10 BaseT CAT5 Crossover, 10 ft RJ45 to RJ45 crossover
038-003-458 Null Modem DB-9 F to DB-9 F Serial Cable DB-9 female to DB-9 female
038-003-462 5FT 6IN SHIELDED GREY CAT5E LAN CABLE RJ45 to RJ45
038-003-467 CAT5 UTP LAN Cable, 25 ft (yellow) RJ45 to RJ45
038-003-658 10 M DAE to DAE SAS cable Mini-SAS to Mini-SAS
038-003-666 5 M DAE to DAE SAS cable Mini-SAS to Mini-SAS
038-003-677 10 BaseT CAT5 Crossover, 37 in (green) RJ45 to RJ45 crossover
038-003-718 CAT-5E/6 Ethernet extension cable – 1 ft RJ45 to RJ45 female
038-003-732 3 Meter OM3 LC to LC 50 µm optical Cable LC style to LC style (optical)
038-003-775 SFP+ to SFP+ 1M Active 8G/10G Cable SFP to SFP
038-003-786 1 Meter DAE to DAE SAS cable Mini-SAS to Mini-SAS
038-003-787 2 Meter DAE to DAE SAS cable Mini-SAS to Mini-SAS
038-003-810 2 Meter SPE to DAE cable Mini-SAS HD to Mini-SAS

Table 7. Power Cord Parts List

Part Number Power Cord Description Use
Enclosure Power Cords
038-004-002 C13 to C14, 24 inches All DPE, DAE-15, DAE-25
038-004-030 C13 to C14, 66 inches SPS to DAE-0
038-004-004 C13 to C14, 1 meter Control Station
071-000-522 USB-style power adapter Console
038-003-401 C13 Power Cord with JISC 8303 plug Japan
038-003-402 C13 Power Cord with GB1002 plug China
038-003-403 C13 Power Cord with CEI 23-16 plug Italy
038-003-404 C13 Power Cord with SEV1011 plug Switzerland
038-003-407 C13 Power Cord with KSC8305 plug Korea
038-003-421 C13 to pigtails for DC power, 3.5 meter DC power source
038-003-426 C13 Power Cord with NEMA 5-15P plug U.S. / Canada, + Others
038-003-427 C13 Power Cord with BSI 1363 plug UK, Ireland, + Others
038-003-428 C13 Power Cord with CEE7/7 plug Inter-Europe, + Others
038-003-429 C13 Power Cord with SAA/3 plug Australia, New Zealand
038-003-453 C13 Power Cord with IRAM 2073 plug Argentina
038-003-454 C13 Power Cord with Afsnit 107-2-D1 plug Denmark
038-003-460 C13 Power Cord with CNS 690 plug Taiwan
038-003-586 C13 Power Cord with SI-32 plug Israel
038-003-587 C13 Power Cord with BS546 plug South Africa
038-003-618 C13 Power Cord with IN6SA3 plug India
038-003-904 C13 Power Cord with NBR14136 plug Brazil
Rack Power Cords
038-003-438 L6-30P North America and Japan, type SO, 3X10 AWG,15 feet
038-003-439 IP-66 Australia type, 3 X 4.00MM2, 15 feet
038-003-440 IEC-309-332P6W International 3X4MM2 gauge, 15 feet
038-003-441 Russellstoll 3750DP to L6-30R type-SO 3X10 AWG, 15 feet
038-003-479 Single Phase, North America, 21 feet
038-003-480 Single Phase, Australia, 21 feet
038-003-481 Single Phase, IEC, Pin & Sleeve, 21 feet
038-003-482 Single Phase with Russellstoll 3750DP, 21 feet

Table 8. Bezel Parts List

Part Number Bezel Usage Bezel logo or label
100-563-250 2U, VNX7500 SPE, VNX7500 DME “VNX7500”
100-563-257 2U, VNX5700 SPE, VNX5700 DME “VNX5700”
100-563-261 3U, VNX5500 DPE-15 and DPE-25 “VNX5500”
100-563-256 2U, VNX5500 DME “VNX5500”
100-563-154 2U, VNX5300 DME “VNX5300”
100-563-255 1U, Control Station 0 and 1 <blank>
100-563-123 1U, Standby Power Supply (no lock) <blank>
100-563-270 3U, DAE-15 <blank>
100-563-155 2U, DAE-25 <blank>
100-563-123 1U Filler (no lock) <blank>
100-563-294 Console on rack (no lock) EMC2 VNX Series
11.0 VNX Series Technical Skills Profile

EMC Education Services provides a wide variety of courses covering VNX and related technology.
For more information, navigate the following path from Powerlink: http://education.emc.com.
Powerlink > Training > Global Services >
12.0 Installation and System Registration Strategy

All VNX5100, VNX5300, and VNX5500 (including DC-powered Block models) are customer-installable using the
tools that ship with the product. Each VNX system includes a VNX Installation Toolbox CD. This CD includes a
Storage System Registration Wizard that allows customers to submit information to the Installed Base Group.
EMC offers installation service as a purchased line item. That is, installation is not included with the purchase of a
VNX product and is not included with the purchase of a maintenance contract. When a customer hires EMC or a
partner to install a VNX, it is also EMC’s or the partner’s responsibility to register the VNX. Registration is
accomplished by running the same Storage System Registration Wizard a customer would use and submitting the
output file to the Installed Base Group.
EMC also offers implementation services. It is the responsibility of the assigned Project Manager to coordinate the
efforts of the Implementation Delivery Engineer (IDE) performing the installation and the Implementation Specialist
performing the implementation. Each customer situation is unique and it is the responsibility of the local team to best
determine specific tasks to be accomplished by each organization. The next section, Installation Tasks, describes the
typical installation tasks performed by the IDE. Everything else is performed by the Implementation Specialist.

13.0 Installation Tasks

VNX installation is only provided by EMC when customers purchase an installation service.
Table 9. Installation by Tasks by Product

Installation Task Description VNX VNX VNX
Block File & Gateway
Unified
EMC 40U rack installation with components already installed or mounting of Yes
Yes Yes
–FD product in a customer-supplied rack
Internal cabling and system power up Yes Yes Yes
Cabling between the Data Movers and the Storage Processors. (Uses the Yes
N/A Yes
NAS auto configuration process to configure zoning)
Cabling Data Movers to public LAN N/A Yes Yes

rd N/A
Cabling the Storage Processors to 3 party servers No No
Yes Yes Yes
Installation of VNX OE system software Note 1 Note 1
No No N/A
Upgrade of VNX OE for Block software immediately after Installation Note 2 Note 2
No No N/A
Upgrade of VNXOE for File software immediately after Installation Note 2 Note 2 Note 3
Verification that the NS unit is operating properly Yes Yes Yes
Creation of a single 4+1 R5 RAID Group and 5 Control LUNs Yes Yes Yes
Set up and verification of the call-home functionality. Yes Yes Yes
Register the system using the Wizard Yes Yes Yes
Notes
1
VNX5100, VNX5150, VNX5300, and VNX5500 ship with all VNX OE software pre-loaded in the factory.
Installing the system with the tools delivered in the VNX installation Tool Box will install the VNX OE software.
2
A VNX OE upgrade is NOT part of an installation and is NOT part of the VNX warranty. A software maintenance
contract is required for a software upgrade. Both VNX OE for Block and VNX OE for File may be upgraded by
customers after the product is installed and the system is registered in the Installed Base.
3
The gateway product is installed with the latest software version. Therefore, an upgrade at time of installation is
unnecessary. Customers can upgrade the VNX OE for File software.

13.1 Implementation
Technology Solutions/Professional Services (TSS) offers implementation services for all VNX products.
When purchased, the assigned Project Manager will coordinate the installation by IDEs and the implementation by
the Implementation Specialist. Each customer situation is unique, and it is the responsibility of the local team to best
determine specific tasks to be accomplished by each organization.
13.2 Technology Solutions (Professional Services) Offerings

EMC Technology Solutions has created a number of offerings to support installation and implementation.
These offerings provide customers with a framework to incorporate modular components that can be modified to fit
their unique system requirements. Typically included in the service are design validation, and implementation of an
EMC NAS solution and project management of the implementation. Tables 6 and 7 contain the model numbers for all
VNX products.
Table 10. Accelerate Deployment Services Model Numbers

MODEL DESCRIPTION
PS-PKG-MRUD VNX - Basic Install and Implement
PS-PKG-IMMGTU Unisphere Management Suite Deployment
PS-PKS-IMFSB VNX FAST Suite Deployment for Block
PS-PKG-IMFSU VNX FAST Suite Deployment for Unified
PS-PKG-IMLPB VNX Local Protection Suite for Block
PS-PKG-IMLPU VNX Local Protection Suite for Unified
PS-PKG-IMRPB VNX Remote Protection Suite Deployment for Block
PS-PKG-IMRPU VNX Remote Protection Suite Deployment for Unified
PS-PKG-IMSCU VNX Security & Compliance Suite Deployment
Table 11. Additional Deployment Services Model Numbers

MODEL DESCRIPTION
PS-BAS-ESA Deploy Storage Analytics Suite
PS-BAS-ERM Implementation for Replication Manager QuickStart
PS-BAS-IMAPSY Unified Implementation for AppSync QuickStart
PS-BAS-FMAVE CTA-VE QuickStart Implementation
PS-BAS-FMAQS Implementation for physical Cloud Tiering Appliance
PS-BAS-RPUNI EMC RecoverPoint Imp for Unified QuickStart
PS-BAS-DPA Implementation for Data Protection Advisor QuickStart
PS-BAS-ADVI Virtual Storage Infrastructure QuickStart
PSINST-ESRS ESRS Gateway Installation

Table 12. Other Services Model Numbers

Data Migration Services
MODEL DESCRIPTION
PS-BAS-MIBUNI Migration for Unified - Base
PS-BAS-MIBFIL Migration for File - Base
PS-BAS-MIBBLK Migration for Block 10 Hosts - Base
PS-BAS-MIAFIL Migration for File - Adder
PS-BAS-MIABLK Migration for Block 10 Hosts - Adder
PS-BAS-VNXVI Migration VNX Virtual Infra up to 15 Hosts
PS-CUS-USD Custom Data Migration
Health Check Services
MODEL DESCRIPTION
PS-BAS-HCBET Health Check for Block - Basic
PS-BAS-HCBST Unified Health Check for Block (Quarterly Subscription)
PS-BAS-HCUET Unified Health Check for Unified/File (Basic)
PS-BAS-HCUST Unified Health Check for Unified/File (Quarterly Subscription)
PS-CUS-USD Unified Health Check Custom
Table 13. Other Services Model Numbers

Installation Service
MODEL DESCRIPTION Type
PS-BAS-INVNX Unified Installation for VNX Installation 1
PS-BAS-ADDAE Rack & Stack of up to 2 DAE Adder
PS-BAS-ADENT Add of 2 data movers Adder
Base Implementation Services
PS-BAS-IMFILE Implement File VNX Implementation 2
PS-BAS-IMLEND 2 Host or 3 File Implementation Implementation 2
PS-PKG-MRUD VNX - Basic Install and Implement Accelerate Package 3
Block Host and Feature Adder Services
PS-BAS-ADBKLG Add Block Host Large – 10 Hosts Adder 4
PS-BAS-ADBKSM Add Block Host Small – 4 Hosts Adder 4
PS-BAS-ADMVW MirrorView QuickStart Module Adder 4
PS-BAS-ADSPV SnapView QuickStart Module Adder 4
PS-BAS-ADVPRO QuickStart-Virtual Provisioning Adder 4

Table 13, continued

File Protocol and Feature Adder Services
PS-BAS-ADFSLG Add File System Large – 25 file systems Adder 4
PS-BAS-ADFSSM Add File System Small – 5 file systems Adder 4
PS-BAS-ADCEE Common Event Enabler QuickStart Module Adder 4
PS-BAS-ADREP Replicator for File QuickStart Module Adder 4
PS-BAS-ADSNAP SnapSure for File QuickStart Module Adder 4
Additional Resource Services
PS-BAS-SABLK EMC Solutions Architect (SA) 4 Hours Block of Hours
PS-BAS-IDSBLK EMC IDS 4 Hours Block of Hours
PS-BAS-IDEBLK EMC IDE 4 Hours Block of Hours
PS-BAS-PMBLK EMC Project Manager (PM) 4 Hours Block of Hours
Installation 1: Installation kits cover the rack and stack of system, completion of initial installation, and Mgmt GUI is
accessible. Model number uses the –IN prefix (PS-BAS-INxxxx). Only one –IN per system ordered.
Implementation 2: Only one –IM kit (PS-BAS-IMxxxx) is ordered per system. Additional file systems, hosts, features
and protocol implementation will be covered via Adder Services (-AD).
Accelerate 3: EMC Accelerate Hardware Deployment services (PS-PKG-IMxxxx) include both installation and
implementation.
Adder 4: Prerequisite is either an –IM kit (PS-BAS-IMxxxx) or an EMC Accelerate deployment kit (PS-PKG-
IMxxxx).
More information is posted on Powerlink. See Powerlink > Services > SPD TS Kits and Service Offering Index > TS
Kits > VNX

14.0 Warranty and Post Warranty Support

VNX products come with a three-year hardware warranty. The hardware warranty provides the same level of service
as Enhanced Hardware Maintenance. Customers also have the option to upgrade the hardware warranty by
purchasing a Premium hardware warranty upgrade. At the end of the hardware warranty customers can purchase
either Enhanced or Premium maintenance (Basic is not available).
Enhanced Support Option is a combination of customer maintenance and EMC or ASP maintenance.
Remote support is 7X24. On-site support, when deemed necessary by EMC, is provided on a next business day 5X9
schedule. Customers and EMC share part replacement responsibilities, where customers are required to replace
customer replaceable units (CRUs), and EMC or ASPs are responsible for field replaceable units (FRUs).
CRU parts delivery is on a next business day schedule. Customers may receive the same level of coverage as is
provided under the warranty by the purchase of an Enhanced Maintenance contract.
Premium Support Option is characterized by all maintenance activity being accomplished by EMC or an authorized
service provider. Remote support is 7X24. If on-site activity is required, it is provided the same day, four-hour
response objective (within normal service radius). All part replacements are done by EMC or an ASP.
However, customers may choose to replace CRUs at their discretion. Customers who wish to receive this higher level
of coverage during the warranty may purchase a Premium warranty upgrade. After the warranty they would purchase
a Premium Maintenance Contract.
Software: The VNX OE software warranty is a 90-day media defect software kit replacement. Customers are
strongly encouraged to purchase a three year software maintenance contract when they purchase the VNX product.
Software maintenance includes software upgrades. Customer may choose either Enhanced or Premium Software
maintenance.
Table 14. VNX Support Categories

MODEL DESCRIPTION
M-ENHHW-001 ENHANCED HARDWARE SUPPORT – Begins after the warranty ends.
M-PREHW-001 PREMIUM HARDWARE SUPPORT – Begins after the warranty ends.
WU-PREHW-001 PREMIUM HARDWARE SUPPORT – Upgrade the warranty from
Enhanced coverage to Premium coverage.
M-ENHSW-011 ENHANCED SOFTWARE SUPPORT – Begins upon installation.
M-PRESW-011 PREMIUM SOFTWARE SUPPORT – Begins upon installation.

15.0 Partner Strategy (Velocity)

The VNX products are included as part of EMC’s Velocity family of partner programs, including: Customer
Services, Professional Services, and Solutions Alliances. This program framework allows qualified partners to
engage in a services relationship with EMC that aligns with their own capabilities, business objectives, and program
investment. Additionally, the flexibility enables Velocity partners to offer their customers the industry’s finest and
most complete information infrastructure solutions.
Support Partners
S Partners own the maintenance contract for the EMC VNX products they sell. They provide field maintenance and
logistics with EMC-provided Level 3 support as needed. S Partners have access to EMC tools, processes, and
methodologies, and can leverage the EMC Velocity brand with their customers.
Service-Managed Partners (SM Partners)
SM Partners hold maintenance and warranty contractual relationships with customers. They accept initial service
calls, triage issues, and open a service case with EMC when necessary. From there, EMC supplies the service. This
partnership level provides a flexible option for SM Partners who want to expand their services and offer complete
information infrastructure solutions.
Non-Servicing Value Added Resellers (NS VARs)
NS VARs work with EMC Customer Service to promote and resell EMC branded maintenance services enabling NS
VARs to sell a complete storage solution without making a large service infrastructure investment. For details, see the
Velocity Program on Powerlink. From Powerlink (http://powerlink.emc.com), select Partners > Partner Programs >
select from the available Velocity links.
Authorized Service Providers Partner Strategy (ASP)
In addition to the Velocity program, selected partners have been engaged as Authorized Service Providers (ASP).
ASPs provide direct field support for the VNX Series of products. Details and reference ASP documentation are
available on the EMC Services Partner web site. Go to Powerlink (http://powerlink.emc.com) > from the Navigator
drop-down select EMC Services Partner Web > select “VNX.” These partners can install VNX systems and upgrade
the VNX OE software along with performing B-F and FCO activities.
Velocity Services Implement (VSI)
A VSI partner is a partner who sells, installs, and implements a product such as a VNX. The end user warranty is with
EMC. EMC provides all additional services. These partners could update the VNX OE during the installation.
Velocity Services Manage (VSM)
Partners who sell, install, implement, and take first call (L1). Calls are then passed to EMC for resolution.
All upgrade, Break-fix and FCO onsite activity is performed by EMC.
Velocity Services Support (VSS)
Partners who sell, install, implement, and fully support of their customer base. This is the same as the S Partners, but
are part of the Velocity program.


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VNX-PSB-04/B VNX 5100/5150/5300/5500 GA Date: August 22, 2014

Template #: CS-000-02 Revision: 02 Page 1 of 21

Global Services Product Support Bulletin

EMC² Global Services Product Management

3.0 General Availability Date

Table 1. VNX5100, VNX5150, VNX5300, and VNX5500 General Availability Dates

4.0 Global Services Product Manager

5.0 Revision History

Table 2. VNX5100, VNX5300, and VNX5500 PSB Revision History

EMC² Global Services Product Management

6.0 Product Description

EMC² Global Services Product Management

6.2 DC Powered VNX Block Storage

EMC² Global Services Product Management

6.4 VNX5100, VNX5150, VNX5300, and VNX5500 Block Hardware Description

6.5 VNX5300 and VNX5500 File Hardware Description

EMC² Global Services Product Management

6.6 VNX5300 and VNX5500 Unified Hardware Description

Figure 1. VNX Configuration

EMC² Global Services Product Management

EMC² Global Services Product Management

6.7 VNX Product Serial Number Tags

Table 3. VNX1/VNX2 PSNT Numbers

EMC² Global Services Product Management

Table 4. VNX5100, VNX5300, and VNX5500 Side-by-Side Comparison

Customer Installable Yes

CCA Required Not for Installation

3U DPE-15: Accepts up to 15 3.5” disk drives

3U DAE-15: accepts up to 15 SAS disk drives in a 3.5” carrier

Min-Max Disk Drives 4-75 4-125 4-250

* The VNX5150 is identical to the AC-powered VNX5300 Block.

EMC² Global Services Product Management

Table 4. VNX5100, VNX5300, and VNX5500 Side-by-Side Comparison, cont’d.

7.0 CSI Reporting

8.0 CCA - Change Control Automation Process

9.0 Hardware and Software Requirements

9.2 Core or Device Firmware Requirements

EMC² Global Services Product Management

10.0 Customer Replaceable and Field Replaceable Parts

Table 5. VNX CRU and FRU Parts List

EMC² Global Services Product Management

Table 5. VNX CRU and FRU Parts List, continued

* The VNX5150 is identical to the AC-powered VNX5300 Block.

EMC² Global Services Product Management

Table 6. Data Cable Parts List

EMC² Global Services Product Management

Table 7. Power Cord Parts List

EMC² Global Services Product Management

Table 8. Bezel Parts List

11.0 VNX Series Technical Skills Profile

12.0 Installation and System Registration Strategy

EMC² Global Services Product Management

13.0 Installation Tasks

Table 9. Installation by Tasks by Product

Cabling Data Movers to public LAN N/A Yes Yes

Verification that the NS unit is operating properly Yes Yes Yes

EMC² Global Services Product Management

13.2 Technology Solutions (Professional Services) Offerings

Table 10. Accelerate Deployment Services Model Numbers

Table 11. Additional Deployment Services Model Numbers

EMC² Global Services Product Management

Table 12. Other Services Model Numbers

Table 13. Other Services Model Numbers