UNIVERSITY OF TOURISM, TECHNOLOGY AND BUSINESS STUDIES

ICDL
Code: UCM3112
Final Exam (Morning and Evening Groups)
INSTRUCTIONS:

This question paper consists of two sections, Section A and Section B.

Section A has one compulsory question: 20marks.
Section B has four questions each with 10 marks; Attempt any two questions
from Section B.
Do not forget to write your registration number on Examination booklet
Indicate numbers attempted. Begin a new number on a fresh page
Write all your answers in the answer book provided.
Do not write any answers on this question paper.

Duration: 2 Hours

SECTION A

Question 1 (20 Marks)

i) Define the following terms (2 Marks):

Pay as you go
Ergonomics
SURF
EFT

ii) Identify 4 different types of ICT Services/uses? (3 marks)

iii) Differentiate Application software from Utility Software and Give Examples (3
marks)?

iv) Differentiate ‘’Internet’’ from ‘’Intranet’’? (3 marks)

v) State the functions of a mouse (3 marks)?

vi) Differentiate an input device versus an output device and give two examples of
input and output devices. (3 Marks)

vii) With a clear example differentiate ‘’Download” from ‘’Upload’’? (3 marks)

UTB ICT Exam 23 April, 2018

 SECTION B (Choose any two questions)

Question 2 (10 marks)

i) What are the factors which can influence the performance of a computer?
(3 marks)
ii) What is a computer networks? Why do computer networks exist?? (3 marks)
iii) What are the factors to consider when subscribing to an ISP? (4 marks)

Question 3 (10 marks)

i) Name the items indicated by callouts in Figure below (from A to E): (5 marks)

ii) What do you understand by =SUM (G14:J14)? What is G14? What is J14? (3
marks)
iii) What is the name of the above file (image)? What is the extension of the files? (2
marks)

Question 4 (10 marks)

i) What is the Internet? And how does the Internet work? (3 Marks)
ii) What is an Internet Service Provider (ISP) and give some examples? (3 Marks)
iii) What is a malware? State three examples of malware? (4 Marks)

Question 5 (10 marks)

i) What are the elements of a computer system, explain? (3 Marks)
ii) Why do we need computer slots? (3 Marks)

iii) Illustrate with an example how a computer works? (4 Marks)

Good Luck

UTB ICT Exam 23 April, 2018