Tendernotice 1

TATWA TECHNOLOGIES LTD.
COMMERCIAL TENDER IGL/ND/C&P/EC14871
INDRAPRASTHA GAS LIMITED (IGL)
TENDER DOCUMENT
FOR
DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF

GENERAL SERVICE PLATFORM/BUSINESS ANALYTICAL PLATFORM
(BA) ON SAAS MODEL
For
TENDER DOCUMENT NO. IGL/ND/C&P/EC14871 DATED 25.06.2018
1 21.06.2018 Client comments Satrughna Siddha Ayaskanta

incorporated & issued Pradhan Bisweswar Das Mohanty
for procurement
0 05.05.2018 Issued for Approval Satrughna Siddha Ayaskanta
Pradhan Bisweswar Das Mohanty
Rev. Date Description Prepared By Checked By Approved
By
TATWA TECHNOLOGIES LTD. INVITATION FOR BIDS IGL/ND/C&P/EC14871
DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE

PLATFORM/BUSINESS ANALYTICAL PLATFORM (BA) ON SAAS MODEL
TABLE OF CONTENTS
INVITATION FOR BIDS (IFB) .............................................................................................................. 8

OPEN INTERNATIONAL COMPETITIVE BID ..................................................................................... 9
NOTICE FOR INVITATION OF BIDS (IFB) ......................................................................................... 9
1. INTRODUCTION .............................................................................................................................. 9
2.0 BRIEF DESCRIPTION OF PROJECT ....................................................................................... 9
3.0 BRIEF SCOPE ............................................................................................................................ 9
4.0 DURATION OF CONTRACT .................................................................................................. 10
5.0 BID VALIDITY ......................................................................................................................... 12
6.0 BIDDING PROCEDURE ........................................................................................................... 12
7.0 DETAILS OF BID DOCUMENTS............................................................................................. 12
8.0 BID SECURITY ........................................................................................................................ 13
9.0 PRE-BID MEETING ................................................................................................................. 13
10.0 BIDDER EVALUATION CRITERIA (BEC) .......................................................................... 14
11.0 EVALUATION OF BIDS ...................................................................................................... 16
12.0 GENERAL ............................................................................................................................ 20
SECTION II - INSTRUCTIONS TO BIDDERS (ITB) .......................................................................... 21
1.0 SCOPE OF BID ........................................................................................................................ 22
2.0 ELIGIBLE GOODS AND SERVICES AND ORIGIN OF GOODS ............................................ 22
3.0 ONE BID PER BIDDER ............................................................................................................ 22
4.0 SITE VISIT ............................................................................................................................... 22
5.0 COST OF BIDDING ................................................................................................................. 23
6.0 NON-TRANSFERABILITY OF THE BID DOCUMENTS ........................................................ 23
7.0 CONTENT OF BID DOCUMENTS .......................................................................................... 23
8.0 CLARIFICATION ON BID DOCUMENTS ............................................................................... 23
9.0 AMENDMENT OF BID DOCUMENTS .................................................................................... 24
10.0 LANGUAGE OF BID............................................................................................................ 24
11.0 DOCUMENTS CONSTITUTING THE BID .......................................................................... 24
12.0 BID FORM ............................................................................................................................ 25
13.0 BID PRICES.......................................................................................................................... 25
14.0 RATE AND PRICE VARIATION .......................................................................................... 25
15.0 CURRENCIES OF BID & PAYMENT .................................................................................. 25
Rev. 1 2
16.0 DOCUMENTS ESTABLISHING BIDDER‟S ELIGIBILITY AND QUALIFICATION ............ 26

17.0 DOCUMENTS ESTABLISHING GOOD‟S ELIGIBILITY AND CONFORMITY TO BID
DOCUMENTS....................................................................................................................................... 26
18.0 BID SECURITY .................................................................................................................... 26
19.0 PERIOD OF VALIDITY OF BIDS ........................................................................................ 27
20.0 AGENTS IN INDIA ............................................................................................................... 27
21.0 FORMAT AND SIGNING OF BID ....................................................................................... 28
22.0 DEVIATIONS ....................................................................................................................... 28
23.0 PREPARATION OF BIDS .................................................................................................... 28
24.0 SEALING AND MARKING OF BIDS ................................................................................... 29
25.0 DEADLINE FOR SUBMISSION OF BIDS ............................................................................ 30
26.0 LATE BIDS ........................................................................................................................... 30
27.0 MODIFICATION AND WITHDRAWAL OF BIDS ............................................................... 30
28.0 OPENING OF BIDS BY THE PURCHASER ....................................................................... 31
29.0 CLARIFICATION OF BIDS.................................................................................................. 31
30.0 PRELIMINARY EXAMINATION .......................................................................................... 31
31.0 REJECTION CRITERIA ....................................................................................................... 32
32.0 OPENING OF PRICE BID ................................................................................................... 32
33.0 CONVERSION TO SINGLE CURRENCY ............................................................................ 33
34.0 EVALUATION AND COMPARISON OF PRICES ............................................................... 33
35.0 CONTACTING THE PURCHASER ..................................................................................... 35
36.0 POST-QUALIFICATION...................................................................................................... 35
38.0 PURCHASER‟S RIGHT TO ACCEPT OR REJECT ANY OR ALL BIDS ........................... 35
39.0 NOTIFICATION OF AWARD .............................................................................................. 35
40.0 CONTRACT CUM EQUIPMENT PERFORMANCE BANK GUARANTEE ......................... 36
41.0 CORRUPT OR FRAUDULENT PRACTICES ...................................................................... 36
42.0 ELIGIBLE BIDDERS ............................................................................................................. 36
43.0 SINGLE POINT RESPONSIBILITY: .................................................................................... 37
SECTION - III ...................................................................................................................................... 38
GENERAL CONDITIONS OF CONTRACT (GCC) ............................................................................. 38
1.0 DEFINITIONS ...................................................................................................................... 39
2.0 APPLICATION ..................................................................................................................... 40
3.0 INTERPRETATION OF CONTRACT DOCUMENTS .......................................................... 40
4.0 COUNTRY OF ORIGIN ........................................................................................................ 40
5.0 STANDARDS ........................................................................................................................ 40
6.0 CONFIDENTIALITY ............................................................................................................ 40

Rev. 1 3
7.0 DELAYS BY OWNER OR HIS AUTHORISED AGENTS : ................................................... 41

8.0 PATENT RIGHTS ................................................................................................................ 41
9.0 CONTRACT CUM EQUIPMENT PERFORMANCE BANK GUARANTEE...................................... 42
10.0 INSPECTIONS AND TESTS............................................................................................. 42
11.0 DELIVERY AND DOCUMENTS ....................................................................................... 43
12.0 INSURANCE IN INDIA: ................................................................................................... 43
13.0 INSURANCE IN FOREIGN COUNTRIES ......................................................................... 45
14.0 TRANSPORTATION ........................................................................................................ 45
15.0 GUARANTEE/ WARRANTY/ DEFECT LIABILITY PERIOD ......................................... 45
16.0 LATENT DEFECT ............................................................................................................ 46
17.0 PAYMENT TERMS ............................................................................................................. 46
18.0 PRICES AND PRICE BASIS ............................................................................................. 46
19.0 CHANGE REQUEST ........................................................................................................... 46
20.0 CONTRACT AMENDMENTS ........................................................................................... 46
21.0 ASSIGNMENT .................................................................................................................. 46
22.0 SUB-CONTRACTING ...................................................................................................... 46
23.0 DELAYS IN THE SUPPLIER‟S PERFORMANCE ............................................................ 47
24.0 PRICE REDUCTION SCHEDULE ( PRS ) ................................................................................. 47
25.0 TERMINATION FOR DEFAULT ..................................................................................... 47
26.0 FORCE MAJEURE ........................................................................................................... 48
27.0 OWNER MAY DETERMINE/TERMINATE CONTRACT: ............................................... 49
28.0 SETTLEMENT OF DISPUTES ......................................................................................... 49
29.0 LIMITATION OF LIABILITY ........................................................................................... 50
30.0 GOVERNING LANGUAGE .............................................................................................. 50
31.0 APPLICABLE LAW .......................................................................................................... 50
32.0 NOTICES .......................................................................................................................... 50
33.0 TAXES, DUTIES AND LEVIES IN FOREIGN COUNTRIES: ........................................... 50
34.0 TAXES, DUTIES AND LEVIES IN INDIA: ....................................................................... 50
35.0 TIME FOR PERFORMANCE: .......................................................................................... 51
36.0 TRANSFER OF TITLE ..................................................................................................... 51
37.0 CONTRACTOR REMAINS LIABLE TO PAY COMPENSATION IF ACTION NOT TAKEN
UNDER CLAUSE ENTITLED TERMINATION FOR DEFAULT. .............................................................. 51
38.0 CHANGE IN CONSTITUTION ......................................................................................... 52
39.0 MEMBERS OF THE OWNER NOT INDIVIDUALLY LIABLE: ........................................ 52
40.0 CONRACTOR'S OFFICE AT SITE: ................................................................................. 52
41.0 CONTRACTOR TO INDEMNIFY THE OWNER: ............................................................ 52
42.0 SAFETY REGULATIONS: ............................................................................................... 53
43.0 OTHER AGENCIES AT SITE:.......................................................................................... 53
44.0 OWNER MAY DO PART OF WORK: .............................................................................. 53
45.0 POSSESSION PRIOR TO COMPLETION: ...................................................................... 53
46.0 DEFECTS IN WORK: ....................................................................................................... 53
47.0 DEFECTS AFTER TAKING OVER: ................................................................................. 54
48.0 REPLACEMENT OF DEFECTIVE PARTS AND MATERIALS: ....................................... 54
49.0 DEFENCE OF SUITS: ...................................................................................................... 55
50.0 PACKING, FORWARDING AND SHIPMENT: ................................................................ 55
51.0 DEDUCTIONS FROM THE CONTRACT PRICE: ............................................................ 56
52.0 COMPLETION CERTIFICATE: ....................................................................................... 56
53.0 FINAL DECISION AND FINAL CERTIFICATE: .............................................................. 57
54.0 CERTIFICATE AND PAYMENTS NO EVIDENCE OF COMPLETION: .......................... 57
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55.0 EVALUATION OF PERFORMANCE ............................................................................... 57

56.0 CONTRACTOR SAFETY MANUAL ................................................................................ 57
57.0 WHISTLE BLOWER POLICY .......................................................................................... 57
SECTION – IV ...................................................................................................................................... 58
SPECIAL CONDITIONS OF CONTRACT (SCC) ................................................................................ 58
SPECIAL CONDITIONS OF THE CONTRACT (SCC).................................................................................. 58
1.0 DEFINITIONS ....................................................................................................................... 59
2.0 REGISTRATION OF THE CONTRACT WITH STATUTORY AUTHORITIES ........................ 59
3.0 DURATION OF CONTRACT ................................................................................................. 59
YEAR 2 KEY MILESTONES / ACTIVITIES ........................................................................................ 60
YEAR 3 KEY MILESTONES / ACTIVITIES ........................................................................................ 60
4.0 RECORDS OF CONTRACT DOCUMENTS ............................................................................ 61
5.0 INTELLECTUAL PROPERTY – SECRECY ............................................................................. 61
6.0 STATUTORY APPROVALS ................................................................................................... 61
7.0 SUB-CONTRACTING (CLAUSE NO. 25.0 OF GCC) ............................................................... 61
8.0 GUARANTEE / WARRANTY / DEFECT LIABILITY PERIOD (CLAUSE NO. 18.0 OF GCC) ... 62
DELETED............................................................................................................................................. 62
9.0 LABOUR LICENCE................................................................................................................ 62
10.0 PROVIDENT FUND ............................................................................................................... 62
11.0 CO-ORDINATION WITH OTHER AGENCIES ....................................................................... 62
12.0 CUSTOMS DUTIES – LIABILITIES & OBLIGATIONS ............................................................ 62
13.0 CUSTOMS DUTY ON EQUIPMENTS/ TOOLS AND TACKELS ............................................. 63
14.0 INCOME TAX ........................................................................................................................ 63
15.0 OTHER SPECIAL TERMS OF CONTRACT ............................................................................ 63
16.0 TERMS OF PAYMENTS......................................................................................................... 64
17.0 PENALTY ................................................................................................................................ 66
18.0 ANNUAL MAINTENANCE (AMC) REQUIREMENT ............................................................... 66
19.0 CONTRACT CUM EQUIPMENT PERFORMANCE BANK GUARANTEE ................................................... 67
20.0 CORRESPONDING ADDRESS ............................................................................................... 67
.............................................................................................................................................................. 68
1.0 IGL BUSINESS PROCESSES AND DATA VOLUME / FREQUENCY TABLE: .......................... 69
2. REPORT GENERATION: 2 HOURS TO 24 HOURS ................................................................. 69
THESE DATA REFRESH TIMES/RATES AND REPORT GENERATION TIMES WILL BE
FINALISED AT THE TIME OF AS IS STUDY, WHICH WILL BE CARRIED OUT BY
IMPLEMENTATION AGENCY. ........................................................................................................... 70
SCOPE FOR GSP / BA PLATFORM .................................................................................................. 70
A. MILESTONES ............................................................................................................................... 79
I. YEAR 2 KEY MILESTONES / ACTIVITIES ................................................................................ 79
II. YEAR 3 KEY MILESTONES / ACTIVITIES ................................................................................ 80
B. IMPLEMENTATION AND MAINTENANCE LIFECYCLE ........................................................... 80
I. PROJECT MANAGEMENT ......................................................................................................... 80

Rev. 1 5
II. BUSINESS AND REQUIREMENT ANALYSIS ............................................................................. 81

III. KPI ANALYSIS ......................................................................................................................... 81
IV. SOLUTION ANALYSIS, ARCHITECTURE AND DESIGN ..................................................... 83
V. SOLUTION DEVELOPMENT AND HOSTING OF DIFFERENT SOLUTION COMPONENTS 83
VI. SECURITY CHECKING, CYBER SECURITY AUDITING AN COMPLIANCES ..................... 83
VII. TESTING .................................................................................................................................. 83
VIII. GO LIVE AND DEPLOYMENT................................................................................................ 84
IX. POST GO-LIVE MAINTENANCE (UNDER OPERATIONS & MAINTENANCE SUPPORT
PERIOD) .............................................................................................................................................. 84
C. ORGANIZATION CHANGE MANAGEMENT AND TRAINING .................................................. 85
24. GSP / BA DELIVERY TEAM ................................................................................................... 86
A. IMPLEMENTATION TEAM ......................................................................................................... 86
B. MAINTENANCE TEAM ............................................................................................................... 86
FORM F-1 BIDDER‟S GENERAL INFORMATION ........................................................................... 88
FORM F-2 BID BOND PROFORMA / PROFORMA FOR EMD ....................................................... 90
FORM F – 3 A ANNUAL TURNOVER .............................................................................................. 91
FORM F – 3 B FINANCIAL STATUS ................................................................................................ 91
FORM F-4 A CHECK LIST FOR AGREED TERMS AND CONDITIONS ......................................... 93
FORM F-4 B CHECK LIST FOR AGREED TERMS AND CONDITIONS ......................................... 94
FORM F-5 DEVIATION FORM (ON BIDDER‟S LETTER HEAD) ................................................... 95
FORM - 6 CERTIFICATE OF NON INVOLVEMENT OF AGENT (FOR FOREIGN BIDDER) ....... 96
FORM - 7 PROFORMA FOR DETAILS OF INDIAN AGENT (FOR FOREIGN BIDDERS) ........ 97
FORM F-8............................................................................................................................................ 98
FORM F-9 PROFORMA FOR LETTER OF AUTHORITY ................................................................ 99
FORM F-10 ....................................................................................................................................... 100
DECLARATION (ON BIDDER‟S LETTER HEAD) ........................................................................... 100
FORM F-11 ....................................................................................................................................... 101
DETAILS OF LITIGATION (ON BIDDER‟S LETTER HEAD) ......................................................... 101
FORM F- 12 ...................................................................................................................................... 101
(COVERING LETTER ON LETTER HEAD) ..................................................................................... 101
FORM F- 13 ...................................................................................................................................... 102
FORMAT FOR STATUTORY AUDITOR‟S/ CHARTERED ACCOUNTANT .................................. 102
FORM F-14 ....................................................................................................................................... 103
FORMAT FOR CERTIFICATE FROM STATUTORY AUDITOR FOR DETAILS OF SIMILAR
GOODS/ WORK/ SERVICES SUPPLIED/ DONE DURING PAST 5 YEARS .................................. 103
Rev. 1 6
DEAR SIR, ....................................................................................................................................... 107

FOR BIDDER ............................................................................................................................ 107
RESPONSE FORMAT FOR QCBS EVALUATION CRITERIA NO 2 (QUALITY OF
PROPOSED TEAM) ....................................................................................................................... 108
SECTION - VI .................................................................................................................................... 111
SCHEDULE OF RATES (SOR).......................................................................................................... 111
SECTION VII ...................................................................................................................................... 116
OTHER FORMS APPLICABLE AFTER AWARD ............................................................................. 116

Rev. 1 7

(BA) ON SAAS MODEL
SECTION I
INVITATION FOR BIDS (IFB)

Rev. 1 8
OPEN INTERNATIONAL COMPETITIVE BID
BID DOCUMENT NO. IGL/ND/C&P/EC14871
NOTICE FOR INVITATION OF BIDS (IFB)

Development, implementation and maintenance of General Service Platform /Business
Analytical Platform on SAAS Model
1. Introduction
1.1 Indraprastha Gas Limited (IGL) is a leading natural gas retailing and distribution
company and is a joint venture of GAIL India Ltd., BPCL and Govt. of Delhi. IGL is
supplying Piped Natural Gas (PNG) to domestic, commercial and industrial consumers;
and Compressed Natural Gas (CNG) to transporters through steel pipeline networks in
Delhi and NCR i.e. Ghaziabad, Noida, Greater Noida, Rewari and part of Gurgaon,
and Karnal, India.
1.2 Tatwa Technologies Ltd. has been appointed for providing consultancy services for
tendering activities for Development, implementation and maintenance of General
Service Platform /Business Analytical Platform on SAAS Model (hereinafter referred as
Consultant), by IGL.
2.0 BRIEF DESCRIPTION OF PROJECT
2.1 The present project is to Develop, Implement and Maintenance of, General Service
Platform /Business Analytical Platform which will act as a one stop solution for Data
Analytics. GSP should gather data from various IGL applications and processes, analyze
the collected data and offer insights for IGL to make fast and effective decisions, in
respect to dashboard.
3.0 BRIEF SCOPE
The scope includes KPI Review and Analysis, Development of GSP/BA, Development of
common data format in consultation with IGL, Maintenance of GSP/BA etc., meeting the
objectives, functionality and specific requirements as described in the tender document.
Complete work will be executed in 3 years.
(Year-1): Study the As-Is Process, Defining the KPI, Building the prototype by taking 20-
30% of total data volume, Production deployment, change management required
as defined in tender document.
(Year-2): Ongoing support for GSP/BA application developed in year1, Defining new KPI
that are feasible for implementation using data sources (Application/system/
process) in scope for year 1. Defining KPI which are feasible for the implementation
using data source as specified in the scope for year2. Integration of New sources
for year 2 requirements. Roll out GSP (year 2 scope) at all IGL offices. Training to
the users.
(Year-3): Support for the GSP/BA application developed in year1 & 2, Defining new KPI
depending on IGL Business priorities., Application Integration, change
management.
3.1 For complete scope of work, all volumes of tender document are to be read.

Rev. 1 9
3.2 Bidder must quote for complete scope of work i.e. Development, implementation,
maintenance of GSP/BA application on SAAS Model as per SOR mentioned in the tender
document. Bid submitted for only a part of scope shall be rejected.
4.0 DURATION OF CONTRACT
4.1 Rates will be firm and fixed during the contract period as described below
4.2 The duration of contract shall be three (03) years from the date of award. Development,
implementation and maintenance of the proposed GSP/BA shall be completed within 3
years from the date of award.
Year 1 key milestones / activities
Time period
SNO. Milestones
(months)
AS-IS
1 Successful understanding of IGL business, functions,
processes and data systems
KPI
Successfully defining KPIs which are feasible for
2
implementation using data sources (applications /
8
systems / processes) in-scope for Year 1
GSP / BA PROTOTYPE
3 Successfully building a prototype on selected 20-30% of
Year 1 Requirements
PRODUCTIONDEPLOYMENT
Full-blown implementation of GSP / BA for 100% of Year
4
1 requirements; integrating GSP with all applications /
systems / processes noted as in-scope for Year 1
4
Change Management
5
Plan for successfully rolling-out GSP to all IGL users

Rev. 1 10
Time period
SNO. Milestones
(months)
Maintenance
i. Ongoing support for General Service Platform
and BA application developed in Year 1
1 ii. Successfully defining new KPIs which are 12
feasible for implementation using data sources
(applications / systems / processes) in-scope for
Year 1
Milestones in respect to each applications / systems / processes noted as
2
in-scope for Year 2
KPI
2.1 12
systems / processes) noted as in-scope for Year 2
Integrating new sources
Enhance GSP for Year 2 requirements; integrating GSP
2.2 12
with all applications / systems / processes noted as in-
scope for Year 2
Change Management
2.3 Roll-out GSP to all IGL users (including training) for all 12
processes as noted as in-scope for Year 2
Time period
SNO. Milestones
(months)
Maintenance
1 Ongoing support for General Service Platform and BA 12
application developed in Year 1 and 2
KPI
2 Work with IGL to define any new KPIs depending on IGL 12
business priorities
New applications integration
Enhance GSP for integrating any new applications /
3 12
systems / processes that IGL might prioritize for GSP or
are required for developing the KPIs defined in Year 3
Change Management
4 12
Work with IGL team to improve GSP adoption
4.3 Work shall be executed as per instruction of owner and decision of owner shall be final.

Rev. 1 11
5.0 BID VALIDITY
5.1 Bid should be valid for 180 (One Hundred Eighty) days from the date of scheduled bid
submission.
6.0 BIDDING PROCEDURE
6.1 Bidding will be conducted through Open International Competitive Tender. Single stage
two bid system is adopted for this tender.
7.0 DETAILS OF BID DOCUMENTS
Tender Document Number IGL/ND/C&P/EC14871

Tender Document on Sale From 25.06.2018 to 16.07.2018
Bid document fee Rs.15000 + GST @ 18 % for Domestic Bidders
& USD 400/ Euro 360 for Foreign Bidders
(Net To IGL)
Pre bid meeting date and venue At 1500 HRS (IST) on 03.07.2018. Venue shall
be intimated later on.
Bid Submission date and time 17.07.2018 till 1430 HRS IST at IGL‟s office
Un-Priced bid opening date and 17.07.2018 at 1500 HRS IST at IGL‟s office
Time
Price bid opening date and time Date and time shall be intimated later
Place of bid submission VP (C&P)
C& P department
Indraprastha gas limited
IGL Bhawan, 4, Community Centre,
Sector –IX, R. K. Puram,
New Delhi 110 022, India.
Payment of bid document fee as specified in above clause to be submitted by crossed bank
draft / banker‟s cheque from a first class international bank or an Indian nationalized/
scheduled bank in favour of „Indraprastha Gas Ltd., payable at Delhi, India.
If the bidder is registered with NSIC or with MSME as micro and small enterprises, they are
not required to submit Bid Document Fee provided they have the valid and non-expired
registration certificate on due date of bid submission. Bidder shall submit these
documents in lieu of bid document fee as described in clauses in the tender document
Downloading of tender document
The entire document has also been web hosted at IGL‟s website www.iglonline.net or
www.tatwa.com for view/ participation of the eligible bidders. Bidders meeting the bid
evaluation criteria and intend to submit their bid may download the tender for submission
by the bid due date and time. Bidder shall give an undertaking on his letterhead that the
contents of the bidding document have not been altered or modified.
The bidders who have downloaded the tender document from website shall make payment
of bid document fee through crossed bank draft in physical form along with the bid. The
bid of any such bidder shall be considered only if the bid is accompanied by the prescribed
bid document fee in the form of demand draft along with bid (photocopy of the bank draft
shall be submitted in the bid offer if the same has been submitted earlier).
Bid submitted by bidders who have not submitted the bid document fee along with bid or
before the bid submission time (either at the time of pre-bid or purchase of bid
document), the bid offer will be rejected.

Rev. 1 12
Tender document can also be purchased from the office of PMC, Tatwa Technologies., Plot
No. E-52, Infocity, Chandaka Industrial Estate, Khorda, Bhubaneswar-751024, Orissa
(Ph.+91-9337623308). Bid document fee shall be in the form of Bankers‟ Demand Draft in
favour of Indraprastha Gas Limited, Payable at Delhi.
The bid will be submitted in two parts as below:
PART- I (UN-PRICED BID)

Un-priced bid must be completed with all technical details along with all other required
documents including price schedule WITH PRICE BLANKED OUT etc. as defined in ITB.
Bidder shall clearly mark the documents submitted to meet the Bid Eligibility Criteria.
PART-II (PRICED BID)
Priced bid shall contain only the prices without any conditions as defined in ITB.
Accredited representatives of foreign bidders in India are also permitted to purchase the
Bidding Document on behalf of foreign bidders on payment of requisite document fee in
Indian Rupees. The bid of foreign bidder shall be evaluated only if the bid is accompanied
by the prescribed Bidding Document fee in the form of demand draft in US Dollars after
which the fee deposited by Indian representative shall be refunded. Bid submitted by
bidders, who have not purchased the Bidding Document either directly or through their
authorised representative will be rejected
Entire bid offer shall be properly arranged.

8.0 BID SECURITY
8.1 All bids must be accompanied by a bid security amount of INR 17,50,000 / USD 27,000 /
EURO 22,000.
8.2 Bid security shall be either in the form of banker‟s demand draft in favour of Indraprastha
Gas Ltd, payable at Delhi or bank guarantee as defined under clause 18 of Instruction to
Bidders, as per proforma attached in the Tender document. The bid security shall be
submitted along with the bid and to be enclosed in Part – I (Un-priced bid). Bid security in
the form of Bank Guarantee shall be valid for sixty (60) days beyond the validity of the
bid.
8.3 If the bidder is registered with NSIC or with MSME as micro and small enterprises, they are
not required to submit the Bid Security provided they have the valid and non-expired
registration certificate on the due date of bid submission. Bidder shall submit these
documents in lieu of Bid security as described in clauses in the tender document.
9.0 PRE-BID MEETING
9.1 The bidder (s) or their designated representatives, who intend to bid and who have either
purchased bid document or paid the tender fees for down loaded document are invited to
attend the pre- bid meeting. Bidder(s) queries if any, must reach Purchaser office at least
two days prior to pre-bid meeting date. The venue of pre bid meeting is IGL office at Plot
No. 4, Sector-IX, R. K. Puram, New Delhi -110022. Any change in venue shall be indicated
on the websites of IGL and Tatwa.
BIDDERS TO NOTE THAT IF THEY HAVE NOT DEPOSITED THE TENDER FEE TO IGL ON OR
BEFORE START OF PRE-BID MEETING, THEY WILL NOT BE ALLOWED TO ATTEND THE
PRE-BID MEETING.

Rev. 1 13
9.2 Non- attendance of the pre-bid meeting will not be a cause for disqualification of a
bidder. Corrigendum / addendum, if any, to the tender document, shall be hosted on the
website subsequent to the pre-bid meeting. Maximum 02 persons are allowed per bidder
at the time of Pre-Bid meeting.
10.0 BIDDER EVALUATION CRITERIA (BEC)
Technical
a) The bidder should have completed project related to General Service Platform (GSP) /
Business Analytical (BA) Platform in Oil & Gas / Utility Management System (Electricity /
Water / Gas Distribution) in a single order of minimum INR 4.31 crores / USD 6,62,700 /
EURO 5,39,100 during preceding 05 years from the date of bid submission.
Definition of the Bidder:
1. The bidder can be OEM or authorized OEM Partner / System Integrator of “General Service
Platform (GSP) / Business Analytical (BA) Platform”.
2. In case bidder is authorized OEM Partner / System Integrator then bidder shall obtain
certificate/undertaking from the respective OEM to ensure back to back service support
for period of ten (10) years and OEM should give confirmation to provide all necessary
support to the authorized agency.
3. Credentials of the bidder or its principal or member company/firm /OEM will be

considered Technical BEC criteria, in case the bidder is the authorized OEM partner /
System Integrator of the proposed GSP/BA Platform.
Financial
a) The bidder should have achieved turnover of at least INR 8.62 Crores / USD 13,25,350 /
EURO 10,78,200 during any of the preceding last 3 financial years.
b) The net worth of the bidder must be positive for the preceding last financial year i.e.
2016-17.
c) The working capital of the bidder should not be less than INR 86 Lacs / USD 1,32,535 /
EURO 1,07,820 in the preceding financial year. If the bidder‟s working capital is
inadequate, the bidder should supplement this with a letter from the bidder‟s bank having
net worth not less than Rs.100 crores or USD 15.33 Million confirming the availability of
the line of credit to cover the inadequacy of working capital required as above.
Note: In case of 100% Indian subsidiary, credentials of its principal shall be considered for
evaluation.
Note: In case bid submitted by entity as a Joint Venture / Consortium will be accepted
with the following conditions:
a) In the said Consortium/JV one of the constituent members shall have minimum 50% stake
& all other constituent members shall have minimum 25% stake each.

Rev. 1 14
b) Consortium/JV entity shall meet the technical and financial Bidder Evaluation Criteria.
c) Entity as a bidder to submit Memorandum of Understanding (MOU) between constituent

members‟ clearly defining % age stake and responsibilities of each member of
Consortium/JV. Also, the name of lead/primary bidder shall be explicitly mentioned in the
MOU submitted and all the contractual obligations shall be fulfilled by the lead/ primary
bidder.
d) If a consortium/JV entity is not able to meet the technical and financial criteria as bidder,
the lead / primary bidder shall meet the entire technical and financial criteria.
e) The lead / primary bidder shall give an undertaking that he assumes all obligations under
contract and provide necessary technical and financial support to consortium/JV
unconditionally till completion of all contractual obligations and assurance not to
withdraw from the consortium/JV.
f) If any stakeholder of bidding Consortium/JV is found black-listed/debarred/on holiday,

the Consortium/JV will not be entertained. Also, no person of Consortium/JV as its
director / partner should have been a part of firm which has been blacklisted/
debarred/put on holiday.
g) Consortium / JV once established at a time of submitting the bid shall not be allowed to
be altered with respect to constituting members of the consortium / JV or their respective
roles / scope of supply/ work, except with prior written approval of IGL. If during the
evaluation of bids a consortium / JV propose any alteration / changes in the orientation of
consortium / JV or replacement or inclusions or exclusions of any partner(s) / member (s)
which had originally submitted the bid, Bid from such bidder shall be liable for rejection.
h) Participating consortium / JV shall submit agreement clearly defining scope and

responsibilities of each member. Members of consortium / JV shall assume responsibility
jointly and severally.
Bidder shall submit minimum following documents to establish their credentials to meet
BEC
 Work order with detailed break-up of activities / client completion certificate / statement
of work. In case where the bidder cites the reasons of Non-Disclosure Agreement (NDA) for
its inability to submit necessary documents in support of meeting the criteria, a
certificate, in original, certifying all the required information, issued by CEO / CFO of the
company along with a declaration that the bidding company is not in a position to submit
the required documents owing to the NDA with an endorsement by chartered accountant /
statutory auditor.
 Copy of SOR clearly describing the scope of work
 Certificate from owner/consultant certifying executed amount against the said PO / WO
and duration in which execution took place.
 Audited Balance sheet and Profit & Loss for the year 2014-15, 2015-16 & 2016-17.
 Any other document required for qualification against BEC clauses (Invoices raised during
PO/WO execution, Bank Statement for payments received against invoice raised, TDS
certificate etc.)

Rev. 1 15
 The bidder is required to submit the documentation and proof for above requirements and
IGL may at its discretion make additional checks for the same.
11.0 EVALUATION OF BIDS
Bids will be evaluated to find out highest ranked bidder, for which Quality Cost Based
Selection (QCBS) approach will be adopted.
i. It will be on Quality Cost Based Selection (QCBS). The weightage of technical & financial
scored will be 60:40.
ii. Only those who qualify in the Eligibility criteria will be called for the Demo and Evaluation
process. Marking will be done on the various aspects of the Demo and capabilities of
bidder, as evaluated by the Committee formed at IGL
S.N Criteria Marks Scale of Marks

1 Quality of bidder experience in GSP/BA/similar
assignments. 30
(As per annexure F-15)
1.1 GSP/BA project/similar solution experience in the Oil and Gas or
utility sector (CGD/Electricity/Water) Globally
Number of assignments 10 10 or more assignments
completed with a single 8 Greater than equal to 8
contract value greater but less than 10
than INR 4.31 Crores assignments
and assignment period 6 Greater than equal to 6
of at-least 1 year for but less than 8
GSP/ BA (Business assignments
ANALYTICAL)/similar 4 Greater than equal to 4
end-to-end solution. but less than 6
The solution should assignments
have been 2 Greater than equal to 2
implemented but less than 4
Enterprise wide and assignments
integrated with
heterogeneous source
systems such as
HES/SCADA/GIS/
ERP/BA tools among
others for business
analytics. Assignments
in last eight years (from
date of submission of
bid) will be considered.
1.2 Ability and competency of Technology.
Proposed technology 20 All the 4 proposed
must appear in the technologies are
Gartner/Forester appearing in “Leaders”
reports for all of the segment/quadrant/wave.

Rev. 1 16
following solution 16 3 proposed technologies

categories in any of the are appearing in
last 02 years (any of “Leaders”
the latest 02) reports segment/quadrant/wave
published by and 1 proposed
Gartner/Forester : technology is appearing
 Cloud among other
Infrastructure as a segment/quadrant/wave.
service 12 2 proposed technologies
 Data warehouse & are appearing in
Data Management “Leaders”
Systems segment/quadrant/wave
 Business Analytics and 2 proposed
/ Advanced technologies are
Analytics / appearing among other
Business segment/quadrant/wave.
Intelligence 8 1 proposed technology is
 Data Integration appearing in “Leaders”
segment/quadrant/wave
and 3 proposed
technologies are
appearing among other
segment/quadrant/wave.
4 All the 4 proposed
technologies are
appearing in other than
“Leaders”
segment/quadrant/wave.
2 Quality of Leadership Team to be engaged with IGL in
35
this assignment.( As per annexure F-16)
2.1 Team Leader/ Project
Manager:
Total experience of
minimum 18 Years
Should have completed 7 5 or more
assignments in one or assignments
more of the following 4 Greater than equal
fields: Advanced to 3 but less than 5
analytics, GSP / BA assignments
Platform development
& implementation, 1 Greater than equal
Predictive analytics, to 1 but less than 3
Business Analytics (BA) assignments
implementation, BA
strategy formulation &
implementation.
2.2 Sector Specialist
Total experience of
minimum 15 Years

Rev. 1 17
To provide insights, 7 5 or more

inputs and overall assignments
guidance and sector 4 Greater than equal
best practices.. Should to 3 but less than 5
have completed assignments
assignments in one or
more of the following
fields: Strategy 1 Greater than equal
consulting, Risk to 1 but less than 3
Management, Internal assignments
audits, process
review and
similar solution in the
Oil and Gas/Utility
industry
(CGD/Electricity/Water)
in India or abroad.
2.3 Specialist Consultant
(GSP/BA experience)
Total experience of
minimum 12 years
Should have done 7 5 or more
assignment in one or assignments
more of the following
fields· advanced
analytics, GSP/BA
Platform development, 4 Greater than equal
GSP/BA to 3 but less than 5
implementation, assignments
Business analytics 1 Greater than equal
design and to 1 but less than 3
implementation, assignments
Dashboard designing,
standardizing reports.
2.4 IT & Data Management Lead
Total experience of minimum 15 years
The IT & Data 7 5 or more
Management Expert will assignments
be responsible for
supporting the 4 Greater than equal
designing, building and to 3 but less than 5
delivering of the IT assignments
application and
database components of

Rev. 1 18
the solution. Should 1 Greater than equal

have done assignment to 1 but less than 3
in one or more of the assignments
following fields: data
infrastructure, data
management & data
quality and business
analytics.
2.5 Analytics expert (advanced and predictive analytics)
Total experience of minimum 18 years
Should have completed 7 5 or more
assignments in one or assignments
more of the following 4 Greater than equal
fields: advanced to 3 but less than 5
analytics, analytics assignments
model development
using quantitative 1 Greater than equal
techniques, business to 1 but less than 3
processes optimization assignments
& improvement using
regression modelling,
econometrics and
statistical techniques,
predictive analytics,
algorithm development.
3 Presentation by the bidder: Methodology/Work

Plan/Understanding of Scope of Work (As per Annexure, F- 35
18)
3.1 Assessment of quality of 5
team to be deployed
based on interaction &
leading questions during
presentation
3.2 Understanding of 10
scope (both technical &
functional) of work,
Deliverables & business
context.
3.3 Understanding of the 5
Oil and Gas sector
especially in context to
IGL
3.4 Robustness of work 5
plan, approach &
methodology to meet
objectives and
timeliness of
deliverables. In

Rev. 1 19
addition.
Comprehensiveness and
quality of tools,
solutions and/or
architecture to be
deployed for this
assignment
3.5 Demo of related 10
dashboards/metrics/BA
using application
Platform/software.
12.0 GENERAL
12.1 Purchaser (IGL) reserves the right to increase or decrease the scope of work of bidders
before or after award of work
12.2 Bid document is non-transferable. Bid received from the bidders in whose name bid
document fee has been submitted shall only be considered. Bidder must submit the bid
document fee in their name. Bid document fee shall be submitted by the bidder as
defined in tender document.
12.3 The bid received after bid due time / date shall be rejected.
12.4 Bids received through Fax / E-mail shall not be accepted.
12.5 Purchaser/ Consultant will not be responsible for cost incurred in preparation and
delivery of bids.
12.6 Purchaser/ Consultant reserve the right to reject any or all the bids received at its
discretion without assigning any reason whatsoever.
12.7 Contact details of Purchaser is given below :
VP (C&P)
C& P Department
Indraprastha Gas Limited
Sector – IX, R. K. Puram,
New Delhi 110 022, India
Telephone: +91 (011) 46074661

Fax no.: +91 (011) 26171863
Email: navnit.mangla@igl.co.in / mohit.gupta@igl.co.in

Rev. 1 20
TATWA TECHNOLOGIES LTD. INSTRUCTIONS TO BIDDERS IGL/ND/C&P/EC14871

(BA) ON SAAS MODEL
TENDER DOCUMENT NO. IGL/ND/C&P/EC14871
SECTION II - INSTRUCTIONS TO BIDDERS (ITB)
INSTRUCTIONS TO BIDDERS (ITB)

Rev. 1 21
A. INTRODUCTION
1.0 SCOPE OF BID
1.1 The Purchaser invites sealed bids for the DEVELOPMENT, IMPLEMENTATION AND
MAINTENANCE OF GENERAL SERVICE PLATFORM/BUSINESS ANALYTICAL PLATFORM (BA)
ON SAAS MODEL as mentioned in the tender documents.
1.2 The bidding document specifies the contractor scope of work, terms and conditions.
1.3 All terms, conditions and specifications of the bidding document shall be construed as
applicable in general, unless specifically indicated to the contrary.
1.4 Bidders shall quote in the manner as specified in the bidding document. Owner reserves
the right to evaluate and accept bids at their sole discretion. The provisions of this clause
shall supersede any contrary provisions expressly stated or implied anywhere else in the
bidding document.
2.0 ELIGIBLE GOODS AND SERVICES AND ORIGIN OF GOODS
2.1 All goods and related services to be supplied under the contract shall have their origin
only in source countries, which are not prohibited to trade with by any law or rules made
there under having the force of law of the Union of India or any state Government of
India.
2.2 For purposes of this clause, “Origin” means the place where the goods are mined, grown,
or produced, or the place from which the related services are supplied. Goods are
produced when, through manufacturing, processing, or substantial and major assembly of
components, a commercially recognized product results that is substantially different in
basic characteristics or in purpose or utility from its components.
2.3 The origin of goods and services need not be from the home country of the Bidder.
3.0 ONE BID PER BIDDER
3.1 Each bidder shall submit only one bid. A bidder who submits or participates in more than
one bid will be disqualified. If bid of companies which is managed & controlled by same
group of individual (common owners / proprietor, common partner/ common directors),
the participation in a particular tender by more than one such bidder will not be allowed
and bids will be disqualified.
3.2 Also, if this fact is known at a later stage during bid evaluation or even after finalization
of contract, the award will be made null and void and appropriate action including
forfeiting of security deposit in any form and putting the firms on holiday list will be
taken.
4.0 SITE VISIT
4.1 The bidder is advised to visit and examine the site of works and its surroundings and
obtain for himself at his own responsibility all information that may be necessary for
preparation of the bid and entering into the Contract. The cost of visiting the site shall be
at bidder's own expenses.
4.2 The bidder and any of his personnel or Agents will be granted permission by the Owner to
enter upon his premises and lands for the purpose of such inspection, but only upon the
explicit condition that the bidder, his personnel or agents will release and indemnify the
Owner and his personnel and agents from and against all liability in respect thereof and
Rev. 1 22
will be responsible for personnel injury (whether fatal or otherwise), loss of or damage to
property and any other loss, damage, cost and expenses incurred as a result thereof.
4.3 IGL will organize site visit before pre-bid meeting & date of site visit will be webhosted on
IGL/ TE websites.
5.0 COST OF BIDDING
5.1 The Bidder shall bear all costs associated with the preparation and submission of its bid,
and the Purchaser/Consultant will in no case be responsible or liable for those costs,
regardless of the conduct or outcome of the bidding process.
6.0 NON-TRANSFERABILITY OF THE BID DOCUMENTS
6.1 Bid Documents are non- transferable. The party to whom the bid documents are issued or
who has downloaded the document may only furnish the bid. The bid received from any
party other than to whom the bid document is issued, shall be rejected immaterial of fact
of any relationship between party to whom bid documents are issued and party who
furnished the bid.
B. THE BID DOCUMENTS
7.0 CONTENT OF BID DOCUMENTS
7.1 The Goods required, bidding procedures, and contract terms are prescribed in the bid
documents. In addition to the Invitation for Bids (IFB), the bid document includes:
Volume I Commercial Section consisting of:
Section I- Invitation for Bids (IFB)
Section II - Instructions to Bidders (ITB)
Section III - General Conditions of Contracts (GCC)
Section IV - Special Conditions of Contracts (SCC)
Section V – Scope of work
Section VI - Forms & Formats
Section VII - Schedule of Rates (SOR)
Section VIII - Forms to be used after award of Contract.
7.2 The Bidder is expected to examine all instructions, forms, terms, and specifications in the
bid documents. Failure to furnish all information required by the bid documents or to
submit a bid not substantially responsive to the bid documents in every respect will be at
the Bidder‟s risk and may result in the rejection of its bid.
8.0 CLARIFICATION ON BID DOCUMENTS
8.1 A prospective Bidder requiring any clarification of the bid documents may notify the
Purchaser as the case may be, in writing or by cable (hereinafter, the term „cable‟ is
deemed to include electronic mail and facsimile) at the address indicated in the tender.
The Owner will respond in writing to any request for clarification of the bid documents
which it receives after issue of the bid documents but prior to at least two (02) working
days before the pre-bid meeting date. Written copies of the Purchaser‟s response
(including an explanation of the query but without identifying the source of inquiry) will
be hosted on websites of IGL & TATWA. All such clarifications issued shall deem to form a
part and parcel of the Bid documents.

Rev. 1 23
9.0 AMENDMENT OF BID DOCUMENTS
9.1 At any time prior to the deadline for submission of bids, the Owner, for any reason,
whether at its own initiative or in response to a clarification requested by a prospective
Bidder, may modify the bid documents by issuing addenda and or Corrigendum.
9.2 Any addendum /corrigendum thus issued shall be part of the bidding documents pursuant
to ITB Clause- 7.0 and shall be hosted on the websites as mentioned in IFB before bid due
date. All the prospective bidders who have attended the Pre-Bid meeting/ submitted bid
document fee, shall be informed by email only about the addendum/ corrigendum for
their reference.
9.3 Bidders desirous to submit its bid have to take into consideration of all the addendum(s)/
corrigendum (s)/ clarifications to bidder query before submitting the bid.
9.4 In order to allow prospective bidders reasonable time to take care of the addendum/
corrigendum into account in preparing their bids, the Owner, at its discretion, may extend
the deadline for the submission of bids
9.5 Bidders are advised to visit IGL‟s websites time to time to get updated information/
documents.
C. PREPARATION OF BIDS
10.0 LANGUAGE OF BID
10.1 The Bid prepared by the bidder, all correspondences and documents relating to the bid
exchanged by the bidder and the Owner, shall be written in the English language. Any
printed literature furnished by the bidder may be written in another language, provided
that this literature is accompanied by an English translation, in which case, for purpose of
interpretation of the Bid, the English translation shall govern.
10.2 In the event of submission of any document/ certificate by the bidder in a language other
than English, the English translation of the same duly authenticated by Chamber of
Commerce of bidder‟s country shall be submitted by the bidder along with the bid.
11.0 DOCUMENTS CONSTITUTING THE BID
11.1 The bid prepared by the Bidder shall comprise the following components:
i). Un-priced Techno-commercial bid along with the Bid Forms completed in accordance
with the tender documents. BEC documents shall be in the separate folder (part of un-
priced bid offer) and bidder shall indicate the documents based on which their bid
offer meets the BEC.
ii) Price Bid having Price Schedule/SOR filled up in accordance with tender documents in
a separate envelope.
iii) Documentary evidence established in accordance with ITB that the Bidder is eligible to
bid and is qualified to perform the contract if its bid is accepted;
iv) Documentary evidence established in accordance with ITB that the goods and ancillary
services to be supplied by the Bidder are eligible goods and services and conform to
the bid documents; and
v) Bid security furnished in accordance with Proforma given in this bid documents.
vi) Complete set of bid document duly signed and stamped on each page.
Note : Unless highlighted by bidder, content of bid document will prevail over any typed
content of bid document submitted in bid offer but not as per bid document

Rev. 1 24
12.0 BID FORM
12.1 The Bidder shall complete all the Bid Forms attached in Section-V of bid document and
submit the same as a part of “Techno-Commercial Un-priced bid “ as per clause no. 23.1
of ITB.
12.2 In two part bidding as specified in IFB, Bidder shall furnish its sealed bid in two parts, the
first part will contain all bid forms with related documents, SOR without prices and bid
security but not the price schedule, the second part will contain price schedule, each such
part being furnished in two separate sealed envelopes.
13.0 BID PRICES
13.1 Unless stated otherwise in the Bidding Document, the Contract shall be for the whole
works based on the Prices submitted in Schedule of Rates by the Bidder. The Bidder shall
fill Prices in Schedule of Rates (enclosed) in the Bidding Document indicating source of
goods and services, unit prices, total cost per item, total bid amount as follows:
(a) Goods from outside India.
(b) Goods from India
(c) Services
13.2 All charges towards services & AMC to be inclusive of the following:
(a) Cost of all services required as per scope of work. Unit rates shall also include all taxes
& duties excluding Goods & Service Tax (GST).
(b) Goods & Service Tax (GST): Bidder shall be responsible for payment of Goods & Service
Tax to Government Authorities. However, if applicable, GST of foreign bidders will be
paid by owner directly to concerned authority. Foreign bidders need not to mention
GST in SOR unless they are registered with authorities in India. In case of sub-
contracting, bidder / sub-contracting agency shall be responsible for depositing the
GST to Government Authorities.
All taxes, duties, other statutory levies and rate thereof as applicable as of 30 days
prior to due date of submission of Bid shall be included in the quoted prices.
13.3 All taxes, duties, other statutory levies and rate thereof shall be included in the quoted
prices.
13.4 Bidder shall make available GST input credit (as per GST rules) to Owner and in case of
failure amount of tax shall be deducted from bills of contractor.
13.5 It is presumed that bidder has already complied to GST regulations.
14.0 RATE AND PRICE VARIATION
14.1 Rates will be firm and fixed during the contract period as described below
14.2 It is no price variation contract.
15.0 CURRENCIES OF BID & PAYMENT
15.1 Indian Bidders may submit bid in any currency (including Indian Rupees) and receive
payment in such currencies on par with foreign bidders. However currency once quoted
will not be allowed to be changed.
Owner shall not be compensating for any exchange rate fluctuation if the bidder desires to
take payment related to foreign currency in Indian Rupees.
15.2 Foreign Bidders may submit bid in the INR or US Dollars or EURO.
Rev. 1 25
16.0 DOCUMENTS ESTABLISHING BIDDER‟S ELIGIBILITY AND QUALIFICATION
16.1 Pursuant to ITB, the Bidder shall furnish, as part of its bid, documents establishing the
Bidder‟s eligibility to bid and its qualifications to perform the contract if its bid is
accepted.
16.2 The documentary evidence of the Bidder‟s qualifications to perform the contract if its bid
is accepted shall establish to the Purchaser‟s satisfaction:
(a) that the Bidder has the financial, technical, and production capability necessary to
perform the contract;
(b) that the Bidder meets the qualification criteria stipulated in the Tender .
17.0 DOCUMENTS ESTABLISHING GOOD‟S ELIGIBILITY AND CONFORMITY TO BID DOCUMENTS
17.1 Pursuant to ITB, the Bidder shall furnish, as part of its bid, documents establishing the
eligibility and conformity to the bid documents of all goods and services which the Bidder
proposes to supply under the contract.
17.2 The documentary evidence of the eligibility of the goods and services shall consist of a
statement in the Price Schedule of the country of origin of the goods and services offered
and a certificate of origin (for goods other than that of Indian origin) issued at the time of
shipment shall confirm the same.
17.3 Wherever appropriate the documentary evidence of conformity of the goods and services
to the bid documents may be in the form of literature, drawings, and data, and shall
consist of:
(a) a detailed description of the essential technical and performance characteristics of
the goods;
(b) an item-by-item commentary on the Purchaser Technical Specifications demonstrating
substantial responsiveness of the goods and services to those of the specifications, or
a statement of deviations and exceptions to the provisions of the Technical
Specifications.
17.4 For purposes of the commentary to be furnished pursuant to ITB above, the Bidder shall
note that standards for workmanship, material, and equipment, as well as references to
brand names or catalogue numbers designated in the Technical Specifications, are
intended to be descriptive only and not restrictive.
18.0 BID SECURITY
18.1 Pursuant to the provisions of IFB and ITB, the Bidder shall furnish, as part of its bid, a bid
security in the amount specified in the Tender.
18.2 The bid security is required to protect the Purchaser against the risk of Bidder‟s conduct,
which would warrant the security‟s forfeiture.
18.3 The bid security shall be denominated in the currency INR or USD or EURO, and shall be in
one of the following forms:
(a) unless otherwise specified, a bank guarantee issued by a nationalized bank or a
scheduled Indian bank or by the branch of a reputable international bank located in
India or by an international reputed bank from abroad provided in that case, the
guarantee is confirmed through any bank as above located in India, in the form
provided in the bid documents or another form acceptable to the Purchaser and valid
for sixty (60) days beyond the validity of the bid; or
(b) a banker‟s cheque or a demand draft payable to the Purchaser as detailed in tender.

Rev. 1 26
18.4 Any bid not secured in accordance with ITB Clauses may be treated as non responsive and
rejected.
18.5 Unsuccessful bidders‟ bid security shall be discharged or returned as promptly as possible,
but not later than thirty (30) days after the expiration of the period of validity of the bank
guarantee and any extension if required by the Purchaser.
18.6 The successful Bidder‟s bid security will be discharged upon such Bidder accepting the
award, and furnishing the performance security.
18.7 The bid security may be forfeited:
(a) if a Bidder:
(i) Withdraws its bid during the period of bid validity specified by the Bidder including
extensions if any granted, or
(ii) Does not accept the correction of errors; or
(b) In the case of a successful Bidder, if such Bidder fails
(i) to accept the award
(ii) to furnish Contract cum Equipment Performance Bank Guarantee in accordance with
tender.
18.8 If the bidder is registered with NSIC or with MSME as micro and small enterprises, they are
not required to submit Bid Security provided they have the valid and non-expired
registration certificate on the due date of bid submission. Bidder shall submit these
documents in lieu of Bid security as described in clauses in the tender document.
19.0 PERIOD OF VALIDITY OF BIDS
19.1 Bids shall remain valid for the period specified in the ITB after the date of bid submission
prescribed by the Purchaser and will reject the bid having shorter validity period as non-
responsive.
19.2 In exceptional circumstances, the Purchaser may request the Bidder for an extension of
the period of validity. The request and the responses thereto shall be made in writing. The
bid security provided under ITB shall also be suitably extended. A Bidder may refuse the
request without forfeiting its bid security. A Bidder granting the request for extension of
its bid validity will not be required nor permitted to modify its bid.
20.0 AGENTS IN INDIA
20.1 Bidder shall send their bid directly and not through Agents. Bids submitted by Agents on
behalf of any bidder will be rejected.
20.2 In case Foreign Bidder has engaged an Agent in India and intends to avail their services for
performance of the contract, bidder shall furnish the following information in Form - 7.
a) Name and address of Agent.
b) Permanent Income Tax Account No. of Agent.
c) The precise relationship between Bidder and Agent.
d) Copy of Agreement/ Power of Attorney/ Letter of Authority shall be furnished.
e) Details of the services to be provided by Agent.
f) A confirmation that no other agents shall be involved and that no other commission
amounts are payable in this contract.

Rev. 1 27
20.3 In case Bidder proposes not to engage the services of any Agent in India for performance
of the contract, Bidder shall specifically certify the same on their letterhead as per
proforma attached in Form - 6 in the bidding document.
21.0 FORMAT AND SIGNING OF BID
21.1 The Bidder shall prepare an original and the number of copies of the bid as required in the
tender, clearly marking each “ORIGINAL BID” and “COPY OF BID,” as appropriate. In the
event of any discrepancy between them, the one marked as original shall govern.
21.2 The original and the copy of the bid shall be typed or written in indelible ink. Each page of
bid offer shall be stamped and signed by the Bidder or a person or persons duly authorized
by competent authority in order to bind the bidder to the contract.
21.3 Any interlineations, erasures, or corrections shall be valid only if the person or persons
signing the bid initial them. Overwriting will not be treated as correction and may lead to
rejection of bid. A correction shall be considered if a part of text or figures or dates
needing corrections are deleted and a separate text or figure or date, as the case may be,
is written separately having proper link to the place of correction.
22.0 DEVIATIONS
22.1 Purchaser will appreciate submission of offer based on the terms and conditions in the
enclosed GCC, SCC, ITB, Scope of Work, Technical Specification etc. to avoid delay
seeking clarifications on technical/ commercial aspect of the offer.
22.2 Not withstanding to the above, bids with the deviation(s) to the bid conditions shall be
summarily rejected without any post bid reference to the bidder. However Purchaser
reserves the right to take the final decision in this regard, without assigning any reason.
D. PREPARATION AND SUBMISSION OF BIDS
23.0 PREPARATION OF BIDS
23.1 Envelope I Superscribing “Techno-Commercial Un-priced Bid” -- “(Item / package name)”

(a) Part – I Techno-commercial/ Un-priced Bid shall contain the following:
Covering Letter with
(i) Bidder‟s General Information Form F-1
(ii) Tender fee if not submitted earlier and Bid security as per Form F-2
(iii) Annual turnover Form F-3A
(iv) Financial Status Form F -3B
(v) Check List for agreed terms and conditions as per Form F-4 A & F-4 B
(vi) List of Exception / Deviation in Form F-5, if any
(vii) Documentary evidence establishing that the goods and services to be supplied by
the bidder conform to the bidding document.
(viii) Copies of documents defining the constitution or legal status, place of registration
and principal place of business of the Company or firm or partnership.
(ix) Certificate of Non-involvement of Agent as per Form F-6 in case of foreign bidders
(x) Details of Indian Agent as per Form F-7 in case of foreign bidders, if applicable
(xi) Declaration as per Form F-8
Rev. 1 28
(xii) GST registration Certificate

(xiii) Letter of authority in favour of any one or two of Bidder‟s executives having
authority to attend the un-priced and price bid opening as per Form F-9.
(xiv) Information on goods and services to be supplied by the Bidder from India/outside
owner's country
(xv) The Bidder should not be on holiday list/ blacklisted by any government (national,
state or local governments), PSU, PSU-JV, government ministry and/ or other
government entities, CGD Company in India as per format F-10
(xvi) Information regarding any current litigation in which the bidder is involved in Form
F-11.
(xvii) Certificates as per Form- 12 & 13
(xviii) Details of similar work executed in last 5 years as per Form F-14.
(xix) QCBS criteria verification formats ( F-15 to F-18)
(xx) Power of attorney of the signatory to the bid document.
(xxi) Broad solution complying to the scope of work mentioned in Section V
(xxii) Schedule of Rates (SOR) / In Price column should be mentioned as “Quoted”.
(xxiii) 1 complete set of bid documents along with addendum/corrigendum no. ….... duly
signed and sealed on each page, in token of confirmation that Bid Documents are
considered in full while preparing the bid and in case of award, work will be
executed in accordance with the provisions detailed in Bid Documents.
Note: All pages of the bid to be signed and sealed by an authorised representative of the
bidder.
23.2 Envelope II Superscribing “Price Bid – Not to Open with Techno – Commercial Un-priced
Bid”
(b) Part – II Price Bid
Part – II shall contain one original and one copy of Schedule of Rates in separate sealed
envelopes duly signed and stamped on each page super scribing on the sealed
envelope “Price Bid – (Item / package name)” “Do Not Open”.
24.0 SEALING AND MARKING OF BIDS
Bid shall be submitted in original and Copy. Original and copy shall be sealed in separate
envelopes clearly superscripting “Original” or “Copy” as the case may be. These envelopes
shall be further sealed as detailed hereunder.
24.1 Bid Security: Bidder shall submit Original and Copy of the bid Security In one Envelope
clearly superscribed Bid Security.
24.2 Techno Commercial Un-priced Bid: Original of Techno – commercial Un-priced Bid shall
be sealed in one separate envelope superscripting “Techno-commercial Un-priced Bid –
“(Item / package name)” (Tender Document No. .)” “Original”. Copy of Techno-
Commercial Un-priced Bid along with envelope containing copy of Bid Security shall be
sealed in separate envelopes super-scribing “Techno-commercial Un-priced Bid- “(Item/
package name)”” “Copy”. All these envelopes shall be sealed in one separate envelope
super scribing “Techno – commercial Un-priced Bid containing original + 1 copy – “(Item /
package name)” (Tender Document No…..)”.
24.3 Price Bid: Original Price Bid and 1 copy shall be sealed in separate envelopes super-
scribing “Price Bid – “(Item / package name)” (Tender Document No……)” “Original” or
Rev. 1 29
“Copy” as the case may be. All such envelopes (original + copy) shall be sealed in a
separate envelope super-scribing “Price Bid (original + copy) – “(Item / package name)”
(Tender Document No……..)” “Not to Open along with Techno – Commercial Un-priced
Bid”.
24.4 The Bidder shall seal the original and copy of the bid in separate envelopes, duly marking
the envelopes as “ORIGINAL” and “COPY.” All the envelopes shall then be sealed in an
outer envelope.
24.5 The inner and outer envelopes shall:
(a) Be addressed to the Purchaser at the address given in the Tender.
(b) Bear the Project name indicated in the Tender, the Invitation for Bids (IFB), and a
statement: “DO NOT OPEN BEFORE,” to be completed with the deadline for
submission of bids as specified in the Tender.
24.6 Each of the inner envelopes shall also indicate the name and address of the Bidder to
enable the bid to be returned unopened in case it is declared “late.”
24.7 If the outer envelope is not sealed and marked as required by ITB, the Purchaser will
assume no responsibility for the bid‟s misplacement or premature opening and its
consequential rejection.
NOTE : In case of any differences between Original and Copy, Original Bid will be
applicable.
25.0 DEADLINE FOR SUBMISSION OF BIDS
25.1 Bids must be received by the Purchaser/ Consultant at the address specified under ITB,
not later than the time and date specified in the tender documents.
25.2 The Purchaser may, at its discretion, extend this deadline for the submission of bids by
amending the bid documents in accordance with ITB, in which case all rights and
obligations of the Purchaser and Bidders previously subject to the deadline will thereafter
be subject to the deadline as extended.
26.0 LATE BIDS
26.1 Any bid received by the Purchaser after the deadline for submission of bids prescribed by
the Purchaser will be rejected and returned unopened to the Bidder.
27.0 MODIFICATION AND WITHDRAWAL OF BIDS
27.1 The Bidder may modify or withdraw its bid after the bid‟s submission (but before the
deadline for submission of bids), provided that written notice of the modification,
including substitution or withdrawal of the bids, is received by the Purchaser prior to the
deadline prescribed for submission of bids.
27.2 The Bidder‟s modification or withdrawal notice shall be prepared, sealed, marked, and
dispatched in accordance with the provisions of ITB. A withdrawal notice may also be sent
by electronic mail, but followed by a signed confirmation copy, postmarked not later than
the deadline for submission of bids.
27.3 No bid shall be modified after the deadline for submission of bids.
27.4 No bid shall be withdrawn in the interval between the deadline for submission of bids and
the expiration of the period of bid validity specified by the Bidder on the Bid Form.
Withdrawal of a bid during this interval may result in the Bidder‟s forfeiture of its bid
security.

Rev. 1 30
E. OPENING AND EVALUATION OF BIDS
28.0 OPENING OF BIDS BY THE PURCHASER
28.1 The Purchaser will open all bids in the presence of Bidders‟ representatives who choose to
attend, at the time, on the date (as specified in IFB), and at the place specified in the
Tender. The Bidders‟ representatives, who are present, shall sign a register evidencing
their attendance, if so required by the Purchaser.
28.2 The Bidders‟ names, bid modifications or withdrawals, and the presence or absence of
requisite bid security and such other details as the Purchaser, at its discretion, may
consider appropriate, will be announced at the opening. No bid shall be rejected at bid
opening, except for late bids, which shall be later returned unopened to the concerned
Bidder.
28.3 Bids (and modifications) that are not opened and read out at bid opening shall not be
considered further for evaluation, irrespective of the circumstances. Bidder‟s specific
attention is drawn to this stipulation to enable the representative of the Bidder at the bid
opening time to bring out to the attention for the Purchaser any documents pertaining to
its bid is not being acknowledged and relevant portions read out.
28.4 The Purchaser will prepare a bid opening statement to be signed by all representatives
present during bid opening.
29.0 CLARIFICATION OF BIDS
29.1 During evaluation of the bids, the Purchaser may, at its discretion, ask the Bidder for a
clarification of its bid. The request for clarification (shall be sent to e-mail ID provided in
Form F-1) and the response shall be in writing, and no change in the prices or substance of
the bid shall be sought, offered, or permitted.
29.2 After the pre-bid conference, normally no deviation from the tender terms is permissible
in the submitted bid however, in case deviation is inevitable at the time of submission of
bid, the same should be resolved within 10 days from the date of first communication on
the matter from IGL or its consultant failing which the bid will be liable for rejection.
30.0 PRELIMINARY EXAMINATION
30.1 The Purchaser and Consultant will examine the bids to determine whether they are
complete, whether required sureties have been furnished, whether the documents have
been properly signed and whether the bids are generally in order.
30.2 The Purchaser and Consultant may waive any minor informality, nonconformity, or
irregularity in a bid which does not constitute a material deviation, provided such waiver
does not prejudice or affect the relative ranking of any Bidder.
30.3 Purchaser reserves the right to not to open the bids of those bidders with whom purchaser
experience with regard to performance of any earlier contract/ equipment has been found
to be lacking.
30.4 Prior to the detailed evaluation, pursuant to ITB, the Purchaser and Consultant will
determine the substantial responsiveness of each bid to the bidding documents. For
purposes of these Clauses, a substantially responsive bid is one, which conforms to all the
terms and conditions of the Bid Documents without deviations.
30.5 If a bid is not substantially responsive, it will be rejected by the Purchaser and shall not
subsequently be made responsive by correction of the nonconformity by the Bidder.
Rev. 1 31
31.0 REJECTION CRITERIA
31.1 Bids not complying the Bid Evaluation Criteria shall not be evaluated further .
31.2 BEC qualified bids shall be evaluated as per the terms & conditions, clauses and provisions
of the tender document. Minor unconformities may be neglected and/or bidders may be
required to rectify such minor unconformities.
31.3 Any deviation/unconformity on following conditions will result in summarily
rejection of the bid:
i) Bid document fee
ii) Bid security (EMD) i.e. non-submission along with bid offer or bid security (EMD)
not complying with the bid requirements.
iii) Submission of contract performance bank guarantee as per tender.
iv) Period of validity of bid.
v) Firm & fixed prices throughout execution of contract
vi) Offer for complete scope of work
vii) Warranty and guarantee for work executed
viii) Resolution of dispute/ arbitration clause.
ix) Payment terms.
x) Prices as per schedule of rates.
xi) Price Reduction Schedule provisions.
xii) Penalty provisions.
xiii) Documents pertaining to GST registration
xiv) Force Majeure
xv) Applicable law
xvi) Scope of work
xvii) Defect liability period
xviii) Variation in quantity
xix) Any modification in SOR in the submitted bid offer
xx) Any other condition specifically mentioned in the tender documents elsewhere that
non-compliance of the clause lead to rejection of the bid
xxi) Disclosure of Price in Un-priced Bid.
32.0 OPENING OF PRICE BID
32.1 In case of two-part bidding, the Bidders whose bids are found substantially responsive and
qualified on Evaluation criteria shall be invited to attend the opening of price bid. Such
bidders may be required to attend the price bid opening at a short notice. The place, date
and time of price bid opening will be informed to all such Bidders. The Bidder‟s
representatives who are present shall sign a register evidencing their attendance.
32.2 The bid prices and discounts, if any stated in the price schedules will be announced during
price bid opening.

Rev. 1 32
32.3 The price bids will be checked for arithmetical errors and such errors if any, will be
rectified on the following basis
(i) If there is a discrepancy between the unit price and the total price that is obtained by
multiplying the unit price and quantity, the unit price shall prevail, and the total
price shall be corrected;
(ii) If there is a discrepancy between words and figures, the amount in words will prevail;
(iii) In cases where a different summary price schedule and separate individual price
schedules are provided to be filled in and if there is a discrepancy between the
amount in the summary schedule and the summation arrived at by adding the
individual schedules the higher of the two will be taken for the purposes of bid
evaluation, while the lower of the two will be taken for the award if selected. If the
Bidder does not accept the provisions of this clause, its bid will be rejected, and its
bid security shall be forfeited.
33.0 CONVERSION TO SINGLE CURRENCY
33.1 To facilitate evaluation and comparison, the Purchaser will convert all bid prices,
expressed in the amounts in various currencies in which the bid prices have been stated,
to Indian Rupees at the selling exchange rate between such currencies and Indian Rupee as
published for similar transactions by the State Bank of India as on one day prior to the
date of opening of un-priced bids or the previous day for which such rates are available if
the date of opening un-priced bids happens to be a bank holiday.
34.0 EVALUATION AND COMPARISON OF PRICES
34.1 Evaluation
The Owner will evaluate and compare the bids previously determined to be substantially
responsive. In evaluating bids, the Owner will determine evaluated total quoted Price for
complete bid offer (including taxes and duties as mentioned in SOR) by adjusting total
quoted Price (including taxes and duties as mentioned in SOR) as follows:
a) Arithmetical errors will be rectified on the following basis:
If there is discrepancy between the unit rate and the total cost that is obtained by
multiplying the unit rate and quantity, the unit rate shall prevail and the total cost
will be corrected.
If there is a discrepancy between the total bid amount and the sum of total costs,
the sum of the total costs shall prevail and the total bid amount will be corrected.
If bidder has quoted NIL or Zero or left Blank for any SOR item, his bid price will be
evaluated with the highest quote received from qualified bidders for that item. If
bidder is awarded, bidder has to execute that SOR item at NIL or ZERO price.
However If IGL feels that bid offer is indeterminate on this account, bid offer is
liable for rejection and IGL decision will be final and binding on bidder.
b) Adding GST as applicable in case of foreign bidder.
c) Deviations from terms and conditions of the bid document stipulated by the bidder,
if found acceptable, shall be evaluated and loaded to the total evaluated price as
mentioned at point “a” above. IGL decision in this regard will be full and final and
binding on the bidder if deviation exists.

Rev. 1 33
34.2 Other Conditions Related To Bid Evaluation

(i) Canvassing in any form will make the bid liable for rejection.
(ii) Unsolicited clarifications to the offer and/or change in prices during its validity
period would render the bid liable for outright rejection.
(iii) Bidders are advised to ensure that their bids are complete in all respects and
conform to our terms, conditions and Bid Evaluation criteria of bid. Bids not
complying with Owner's requirement may be rejected without seeking any
clarifications.
(iv) Bidder‟s will not be allowed to revise their price/bid for any subsequent
clarification, compliance to bid conditions after submission of bid.
(v) Bid should be complete covering the individual item wise total scope of work
indicated in the Bid documents.
(vi) Price bid will be evaluated as per applicable taxes and duties as on date of Priced
bid opening.
34.3 Bid evaluation method (QCBS)
34.3.1 Technical qualification criteria
Minimum Technical qualifying mark is 70 % (percentage). Commercial Bid of those bidders
will be opened only which are Qualified in the technical evaluation. All other commercial
bids will be ignored.
34.3.2 Commercial Bid evaluation Criteria

o The Financial Bids of the technically qualified bidders will be opened on the prescribed
date in the presence of bidder representatives.
o The financial bid will be evaluated following the Quality Cost Based Selection (QCBS)
method. Calculation method is given below under combined evaluation of technical &
Financial bid.
o The quoted price shall be in Indian Rupees.
o All quoted prices shall be Inclusive of Taxes like GST
o Any conditional financial bid would be summarily rejected.
o The bidder shall ensure that all prices are filled in the price schedule. No overwriting shall
be allowed. All entry shall be in English language only.
34.3.3 Ranking of Bidders

o The technical and financial scores secured by each bidder will be added using weightage
of 60% and 40% respectively to compute a composite bid score using the following formula.
Normalized Technical Score (STech) = Marks Scored by the Bidder X 60

Highest Scored obtained by any Bidder
Normalized Commercial Score (SCom) = Lowest price quoted by any Bidder X 40

Price quoted by the Bidder
Final Score (SFinal) = SFinal = STech + SCom
o The bidder securing the highest Composite Bid Score will be adjudicated as the “Highest
Rank Bidder” for award of the Project.
o In the event the bid composite bid scores are “tied‟, the bidder securing the highest
technical score will be adjudicated as the “Highest Rank Bidder” for award of the Project.
Rev. 1 34
34.4 Comparison of Prices

34.4.1 The comparison of the prices of the bidders shall be on done on total evaluated price for
complete scope of work as per SOR & as defined in clause 34.1 & 34.3.
34.4.2 Evaluated price includes quoted prices along with taxes and duties, Owner‟s liability
towards Goods & Service Tax (GST) and any other taxes and duties as applicable.
34.4.3 Commercial loading @1/2% per week to a maximum of 5% shall be considered for the
bidders quoting timelines schedule more than the specified in the tender document while
comparing prices. Bidder quoting delivery schedule 10 weeks more than timelines schedule
mentioned in tender document shall be rejected.
35.0 CONTACTING THE PURCHASER
35.1 From the time of bid opening to the time of contract award, if any Bidder wishes to
contact the Purchaser/ Consultant on any matter related to the bid, it should do so in
writing.
35.2 Any effort by a Bidder to influence the Purchaser/ Consultant in its decisions on bid
evaluation, bid comparison, or contract award may result in the rejection of the Bidder‟s
bid.
F. AWARD OF CONTRACT
36.0 POST-QUALIFICATION
36.1 The Purchaser will determine to its satisfaction whether the Bidder that is selected as
having submitted the responsive bid, is qualified to perform the Contract satisfactorily, in
accordance with the eligibility criteria mentioned in the bid.
36.2 The contract agreement would be prepared for award & signing by the competent
authority, IGL and successful bidder.
36.3 The successful bidder shall furnish Bank guarantee in accordance with contractual terms
or as may be decided by IGL.
36.4 Failure of the successful bidder to accept the correction of the errors as specified herein
OR to sign the contract OR willful violation of the bid process shall constitute sufficient
grounds for the annulment of the award and forfeiture of the bid security, in which event
IGL may choose to award the work to the next highest scoring bidder or call for fresh bids
37.0 PURCHASER‟S RIGHT TO VARY QUANTITIES
37.1 The Purchaser reserves the right at the time of contract award or during execution, to
increase or decrease the quantity of goods and services originally specified in the Schedule
of Rates without any change in unit price or other terms and conditions.
38.0 PURCHASER‟S RIGHT TO ACCEPT OR REJECT ANY OR ALL BIDS
38.1 The Purchaser reserves the right to accept or reject any bid in full or part, to annul the
bidding process and reject all bids at any time prior to contract award, without thereby
incurring any liability to the affected Bidder or Bidders. Purchaser also reserves the right
not to accept lowest rates quoted by the bidder.
39.0 NOTIFICATION OF AWARD
39.1 Prior to the expiration of the period of bid validity, the Purchaser will notify the
successful Bidder in writing by Fax of Intent (FOI/NOTIFICATION OF AWARD) or registered
letter or by e-mail that its bid has been accepted.

Rev. 1 35
39.2 The date of fax of intent for notification of award will be effective date of start of
contract.
39.3 The bidder shall promptly, but not later than Seven (7) days of notification of award shall
furnish its acceptance of notification of award and submit the Contract-Cum-Equipment
Performance Bank guarantee pursuant to ITB Clause.
39.4 The Purchaser will discharge the bid security of unsuccessful Bidders as early as possible.
39.5 Fax of intent read in conjunction with bid documents shall be binding on Bidder.
40.0 CONTRACT CUM EQUIPMENT PERFORMANCE BANK GUARANTEE
40.1 Bidder shall furnish the Contract Cum Equipment Performance Bank Guarantee (CPBG) in
accordance with the bid document, in the Format provided in the bid document. The bank
guarantee shall be in the same currency of Letter of award / Contract.
40.2 Bidder shall be required to submit Contract-Cum-Equipment Performance Bank Guarantee
(CPBG), issued by a nationalized bank or a scheduled Indian bank or by the branch of a
reputable international bank located in India or by an international reputed bank from
abroad provided in that case, the guarantee is confirmed through any bank as above
located in India.
41.0 CORRUPT OR FRAUDULENT PRACTICES
41.1 It is required that all concerned in the entire procurement process to observe the highest
standard of ethics during the said process. In pursuance of this policy, the Purchaser
(a) defines for the purposes of this provision, the terms set forth below as follows:
(i) “corrupt practice” means the offering, giving, receiving or soliciting of any thing of
value to influence the action of a public official in the procurement process or in
contract execution; and
(ii) “fraudulent practice” means a misrepresentation of facts in order to influence a
procurement process or the execution of a contract to the detriment of the Borrower,
and includes collusive practice among Bidders (prior to or after bid submission)
designed to establish bid prices at artificial non-competitive levels and to deprive the
Borrower of the benefits of free and open competition;
(b) will reject a proposal for award if it determines that the Bidder recommended for
award has engaged in corrupt or fraudulent practices in competing for the contract in
question;
(c) will declare a firm ineligible, either indefinitely or for a stated period of time, to be
awarded a Bank-financed contract if it at any time determines that the firm has
engaged in corrupt or fraudulent practices in competing for, or in executing, a Bank
financed contract.
41.2 Furthermore, Bidders shall be aware of the provision stated in General Conditions of
Contract (GCC).
42.0 ELIGIBLE BIDDERS
42.1 The bidder shall indicate in bid offer whether they not under any liquidation, court
receivership or similar proceedings.
42.2 The bidder shall indicate in bid offer whether they have not been banned or delisted by
any Indian Government organisation or its undertaking or JV CGD company of PSU from
quoting / for any forgery, corrupt or fraudulent practice or unethical behaviour in any
organization.

Rev. 1 36
43.0 SINGLE POINT RESPONSIBILITY:
43.1 The bidder shall submit bid on single point sole/prime bidder responsibility basis. Bidder
shall therefore not submit offer on consortium or joint bid basis.
43.2 The sole (prime) bidder alone (in whose name the bid document has been issued) will have
single point responsibility for all contractual purposes and will be over all responsible for
complete execution of the contract as per scope, terms & conditions defined in the Bid
Document.
43.3 The status of all the other vendor(s)/collaborator(s), (if any), referred/identified by the
bidder in their offer shall be that of bidder‟s sub-vendor/supplier/sub-contractor.

Rev. 1 37
TATWA TECHNOLOGIES LTD. GENERAL CONDITIONS OF CONTRACT (GCC) IGL/ND/C&P/EC14871
DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL

SERVICE PLATFORM/BUSINESS ANALYTICAL PLATFORM (BA) ON SAAS
MODEL
SECTION - III
GENERAL CONDITIONS OF CONTRACT (GCC)

Rev. 1 38
1.0 DEFINITIONS
1.1 All the initial capitalised terms used in the Agreement shall have the meaning as ascribed
to such term hereunder:
(a) „Agreement‟ or „Contract‟ means the agreement entered into between the
Purchaser / Owner and the Supplier, including all attachments and appendices
thereto and all documents incorporated by reference therein, as modified,
reinstated or amended from time to time.
(b) „Completion Schedule‟ or „Delivery Schedule‟ means a schedule approved by the
Owner for completion of all obligations of the Supplier under the Agreement.
(c) „Consultant‟ means the person or firm or body corporate appointed by the Owner
for the purposes of providing services as determined by him in connection with this
Agreement and named in SCC.
(d) „Contract Documents‟ mean all the documents referred to in the Agreement for
discharging the requisite obligations by respective party.
(e) „Contract Price‟ means the price payable to the Supplier under the Contract for the
full and proper performance of all its contractual obligations.
(f) „Day‟, „Month‟ or „Year‟ means calendar day, calendar month or calendar year.
(g) „Engineer In-charge‟ means an authorized representative of the Purchaser /
Owner, if any, to which the Purchaser / Owner has entrusted various tasks in
relation to the carrying out of his Project and in particular the implementation of
the relevant Agreement. The Engineer is fully empowered to represent the
Purchaser / Owner. For avoidance of doubt, Consultant may be an Engineer. In case
the Agreement does not specify the intervention by the Engineer, the rights and
obligations are exercised and borne by the Purchaser / Owner, mutatis mutandis.
(h) „Effective Date‟ means a date on which Supplier‟s obligations will commence and
thereupon Delivery Schedule and/or Completion Schedule will be drawn up.
(i) „Goods‟ means all of the equipment, machinery, and/or other materials which the
Supplier is required to supply to the Purchaser / Owner under the Agreement.
(j) „GCC‟ means the General Conditions of the Contract contained in this section.
(k) „Inspector‟ means any person or outside Agency nominated by Purchaser / Owner to
inspect equipment, stage wise as well as final, before despatch, at Supplier‟s works
and/or on receipt at Site as per terms of the Agreement.
(l) „Notification of Award‟ means date which is earlier of either a Fax of Intent
(FOI/NOTIFICATION OF AWARD) or Letter of Intent (LOI) or Letter of Award (LOA)
issued to a successful bidder for award of the work pursuant to bidding process.
(m) „Purchaser‟ /or „Owner‟ shall mean Indraprastha Gas Ltd. (IGL), a company
incorporated in India having its registered office at IGL Bhavan, 4 Community
Centre, Sector-IX, R.K.Puram, New Delhi-110022, India. The term OWNER includes
its successors & assigns.
(n) „Services‟ or „Ancillary Services‟ means those services ancillary to the supply of
the Goods, such as transportation and insurance, and any other incidental services,
such as installation, commissioning, provision of technical assistance, training and
other such obligations of the Supplier covered under the scope of the Agreement.
(o) „Site‟ or ‟Purchaser‟s stores‟ means the place or places named in tender
document.
Rev. 1 39
(p) „SCC‟ means the Special Conditions of the Contract (for purchase of Goods) forming
a part of the Contract Documents.
(q) „Supplier‟ or „Seller‟ or „Contractor‟ means the individual person or firm or body
corporate supplying the Goods and Ancillary Services under the Agreement.
(r) „FOT‟ – means that the Goods or supply items or services shall be done at site(s)
warehouses or places mentioned by the Purchaser on FOT basis.
2.0 APPLICATION
2.1 GCC shall apply to the extent that they are not superseded by provisions of other parts of
the Agreement.
3.0 INTERPRETATION OF CONTRACT DOCUMENTS
3.1 Notwithstanding the sub-divisions of the contract documents into separate sections and
volumes every part of each shall be deemed to be supplementary to and complementary
of every other part and shall be read with and into the CONTRACT so far as it may be
practicable to do so.
3.2 Where any portion of the General Condition of Contract is repugnant to or at variance with
any provisions of the Special Conditions of Contract then, unless a different intention
appears the provisions of the Special Conditions of Contract shall be deemed to over ride
the provisions of the General Conditions of Contract and shall to the extent of such
repugnancy, or variations, prevail.
4.0 COUNTRY OF ORIGIN
4.1 For purpose of this Clause, „origin‟ means the place where the Goods were mined, grown,
or produced. Goods are produced when, through manufacturing, processing, or substantial
and major assembly of components, a commercially recognized new product results that is
substantially different in basic characteristics or in purpose or utility from its components.
4.2 The origin of Goods and services may be different from the nationality of the Supplier.
5.0 STANDARDS
5.1 The Goods supplied under this Agreement shall conform to the standards mentioned in the
Technical Specifications and when no applicable standard is mentioned, to the
authoritative standards appropriate to the Goods‟ in country of origin. Such standards
shall be the latest issued by the concerned institution.
6.0 CONFIDENTIALITY
6.1 The Supplier cannot, without agreement of the Purchaser, disclose nor enable third
parties to benefit from the documents drawn up in the course of his obligations under the
Agreement or information received from the Purchaser / Engineer/ Inspector.
6.2 Further, Supplier is not allowed to publish copy or transmit to third parties the documents
that are transmitted to him by Purchaser or Consultant or Engineer or Inspector. The
Purchaser or Consultant retains the right to claim damages from the supplier in the case
where these documents have been used without such written consent.
6.3 However, these obligations do not apply to documents for which it can be demonstrated
that

Rev. 1 40
• Such documents were already public before these were communicated to the other
party, or have become public since without any fault or negligence of the party
concerned, or
• Such documents were already in its possession without having obtained them
directly or indirectly from the other party, or
• Such documents were obtained from an independent source that had neither direct
nor indirect secrecy commitment to the other party.
6.4 Regarding the application of this clause, the experts appointed by the Purchaser/ Engineer
are not considered as third parties, and for this reason they have to respect, towards the
Supplier, the same obligations as the Purchaser in these matters.
6.5 Any document, other than the Agreement itself, enumerated in GCC Clause 1.1 a) shall
remain the property of the Purchaser and shall be returned (all copies) to the Purchaser
on completion of the Supplier‟s obligations under the Agreement, if so required by the
Purchaser.
7.0 DELAYS BY OWNER OR HIS AUTHORISED AGENTS :
7.1 In case the CONTRACTOR's performance is delayed due to any act or omission directly
attributable to OWNER or his authorized agents, then the CONTRACTOR shall be given due
extension of time for the completion of the WORK, to the extent such omission on the part
of the OWNER has caused delay in the CONTRACTOR's performance of his WORK against
written request by contractor and after‟s Owner‟s verification.
7.2 No adjustment in CONTRACT PRICE shall be allowed for reasons of such delays and
extensions granted, except when contractor is requested by OWNER to maintain the
agreed time schedule of completion by engaging additional CONTRACTOR's personnel for
additional time beyond stipulated working hours as also on Sundays and Holidays and
achieve the completion date/interim targets.
8.0 PATENT RIGHTS
8.1 The Supplier shall alone bear the liability and costs of any prejudicial consequence of any
infringement of all or part of the patents, industrial trademarks, designs and models
relating to the Goods. Therefore, the Supplier shall make the arrangements at his own
expense with the holders and pay the royalties, obtain the necessary licenses and
authorizations, failing which he agrees to modify the Goods to the extent needed to avoid
any such infringement.
8.2 In case of legal action or proceedings for infringement against the Owner, the Supplier
undertakes to:
• Stand up for the Owner in the defence of his rights and interests;
• Save Purchaser harmless of any legal, financial and other consequences as may
result to him from the legal action or proceedings;
• Bear all the damages and interests as may be due to the holders of the patents,
industrial trademarks, designs and models, in principal, costs and interests;
• Reimburse to the Purchaser, at the Purchaser‟s first request, the costs of any
nature whatsoever, including the fees of lawyers, experts and technical advisers,
etc. incurred due to or on the occasion of the legal action or proceedings;

Rev. 1 41
• To modify if need to be and without delay, the incriminated Goods / equipment, or

have it replaced, free of charge, by equivalent Goods / equipment free of any
infringement. Supplier alone shall bear all the costs, risks and liability that result
thereof including the costs of dismantling, erecting, adapting or modifying such
Goods/ equipment and starting up, etc.
8.3 In case of legal action or proceedings for infringement brought against the Purchaser, the
Supplier has the right to participate in the Owner's defence. Any transaction with the third
party in such cases shall be discussed and jointly agreed by the parties, wherever feasible.
8.4 The modifications to be brought to the Goods must have the prior consent of the
Purchaser. This consent cannot in any way lessen the obligations of the Supplier that
result from the present article, also in cases when new legal action or proceedings are
initiated following the modifications that were made.
9.0 CONTRACT CUM EQUIPMENT PERFORMANCE BANK GUARANTEE
Refer SCC
10.0 INSPECTIONS AND TESTS
10.1 The Supplier will submit to Purchaser / Consultant the quality assurance plan (QAP) regarding
design, manufacture and testing of all the items required under the Agreement within 15 days of
Notification of Award. Purchaser / Consultant will then review the QAP and inform the Seller, the
stages when the Purchaser / Consultant/ Inspector / Engineer would witness the tests and/or
inspect the Goods under manufacturing, beyond which the progress of the specified activity /
manufacturing will not proceed, without written approval. Such points during the progress of work
under the Agreement shall be called as Customer Hold Points (CHP‟s)
10.2 The Seller will inform Purchaser/ Consultant fifteen (15) Days in advance for readiness of material
for all such identified CHP‟s.
10.3 The Purchaser/Consultant or its representative shall have the right to inspect and / or to test the
Goods to confirm their conformity to the requirements of the Agreement at no extra cost to the
Purchaser. SCC and / or the Technical Specifications shall specify what inspections and tests the
Purchaser requires and to the extent feasible, where they are to be conducted. All costs for such
inspections and tests except the cost of travel, board and lodge of the Purchaser‟s representative /
Inspector shall be to the account of the Supplier. The Purchaser shall notify the Supplier in writing,
in a timely manner, of the identity of any such representatives, (if outside of Purchaser‟s
organisation) retained by it for these purposes.
10.4 The inspections and tests may be conducted on the premises of the manufacturer or Supplier or its
sub-supplier(s), at point of delivery, and / or at the Goods‟ final destination. If conducted on the
premises of the manufacturer or Supplier or its sub-supplier(s), all reasonable facilities and
assistance, including access to drawings and production data, shall be provided by the Supplier to
the inspectors at no charge to the Owner.
10.5 Should any inspected or tested Goods fail to conform to the Specifications, the Owner may reject
the Goods, and the Supplier shall either replace the rejected Goods meeting the Specification
requirements or make alterations necessary to meet Specification requirements free of cost to the
Purchaser.
10.6 Nothing in GCC Clause 10.0 shall in any way release the Supplier from any warranty or other
obligations under the Agreement.

Rev. 1 42
11.0 DELIVERY AND DOCUMENTS
11.1 Delivery of the Goods shall be made by the Supplier in accordance with the Delivery Schedule
specified in the Agreement. The details of shipping and/or other documents to be furnished by the
Supplier are specified in the SCC.
12.0 INSURANCE IN INDIA:
15.1 General
CONTRACTOR shall at his own expense arrange secure and maintain insurance with reputable
insurance companies to the satisfaction of the OWNER as follows:
CONTRACTOR at his cost shall arrange, secure and maintain insurance as may be necessary and to
its full value for all such amounts to protect the works in progress from time to time and the
interest of OWNER against all risks as detailed herein. The form and the limit of such insurance, as
defined herein together with the under writer works thereof in each case should be as acceptable
to the OWNER. However, irrespective of work acceptance, the responsibility to maintain adequate
insurance coverage at all times during the period of CONTRACT shall be that of CONTRACTOR alone.
CONTRACTOR‟s failure in this regard shall not relieve him of any of his responsibilities and
obligations under CONTRACT.
Any loss or damage to the equipment, during ocean transportation, port/custom clearance, inland
and port handling, inland transportation, storage, erection, testing and commissioning till such time
the work is taken over by OWNER, shall be to the account of CONTRACTOR. CONTRACTOR shall be
responsible for preferring of all claims and make good for the damage or loss by way of repairs
and/or replacement of the parts of the work damaged or lost. CONTRCTOR shall provide the
OWNER with a copy of all insurance policies and documents taken out by him in pursuance of the
CONTRACT. Such copies of documents shall be submitted to the OWNER immediately upon the
CONTRACTOR having taken such insurance coverage. CONTRACTOR shall also inform the OWNER at
least 60 (Sixty) days in advance regarding the expiry cancellation and/or changes in any of such
documents and ensure revalidation/renewal etc., as may be necessary well in time.
Statutory clearance, if any, in respect of foreign supply required for the purpose of replacement of
equipment lost in transit and/or during Testing & Commissioning, shall be made available by the
OWNER. CONTRACTOR shall, however be responsible for obtaining requisite licenses, port
clearances and other formalities relating to such import. The risks that are to be covered under
the insurance shall include, but not be limited to the loss or damage in handling, transit, theft,
pilferage, riot, civil commotion, weather conditions, accidents of all kinds, fire, war risk (during
ocean transportation only) etc. The scope of such insurance shall cover the entire value of supplies
of equipments, plants and materials to be imported from time to time.
All costs on account of insurance liabilities covered under CONTRACT will be to CONTRACTOR's
account and will be included in VALUE OF CONTRCT. However, the OWNER may from time, during
the currency of the CONTRACT, ask the CONTRACTOR in writing to limit the insurance coverage risk
and in such a case, the parties to the CONTRACT will agree for a mutual settlement, for reduction
in VALUE OF CONTRACT to the extent of reduced premium amounts.
CONTRACTOR as far as possible shall cover insurance with Indian Insurance Companies, including
marine Insurance during ocean transportation.
i) EMPLOYEES STATE INSURANCE ACT:
The CONTRACTOR or their local agents agrees to and does hereby accept full and exclusive liability
for the compliance with all obligations imposed by the Employee State Insurance Act, 1948
including notified modification and the CONTRACTOR further agrees to defend, indemnify and hold
OWNER harmless for any liability or penalty which may be imposed by the Central, State or local
authority by reason of any asserted violation by CONTRACTOR or SUB-CONTRACTOR of the
Employees' State Insurance Act, 1948 and also from all claims, suits on proceeding that may be
brought against the OWNER arising under, growing out of or by reasons of the work provided for by
this CONTRACTOR whether or by Central or State Government authority or any political sub-division
thereof.

Rev. 1 43
The CONTRACTOR agrees to fill in with the Employees' State Insurance Corporation, the Declaration
Forms, and all forms which may be required in respect of the CONTRACTOR's or SUB-CONTRACTOR's
employees, who are employed in the WORK provided for or those covered by ESI from time to time
under the Agreement. The CONTRACTOR shall deduct and secure the agreement of the SUB-
CONTRACTOR to deduct the employee's contribution as per the first schedule of the Employee's
State Insurance Act from wages and affix the Employees Contribution Card at wages payment
intervals. The CONTRACTOR shall remit and secure the agreement of the SUB-CONTRACTOR to
remit to the State Bank of India, Employee's State Insurance Corporation, Account, the Employee's
Contribution as required by the Act. The CONTRACTOR agrees to maintain all cards and records as
required under the Act in respect of employees and payments and the CONTRACTOR shall secure
the agreement of the SUB-CONTRACTOR to maintain such records. Any expenses incurred for the
contributions, making contributions or maintaining records shall be to the CONTRACTOR's or SUB-
CONTRACTOR's account.
The OWNER shall retain such sum as may be necessary from the total VALUE OF CONTRACT until the
CONTRACTOR shall furnish satisfactory proof that all contributions as required by the Employees
State Insurance Act, 1948, have been paid. This will be pending on the CONTRACTOR when the ESI
Act is extended to the place of work.
ii) WORKMEN COMPENSATION AND EMPLOYER'S LIABILITY INSURANCE:
Insurance shall be affected for all the CONTRCTOR's employees engaged in the performance of this
CONTRACT. If any part of WORK is sublet, the CONTRACTOR shall require the SUB-CONTRACTOR to
provide Workman's Compensation and employer's liability insurance for the later's employees if such
employees are not covered under the CONTRACTOR's Insurance.
iii) ANY OTHER INSURANCE REQUIRED UNDER LAW OR REGULATIONS OR BY OWNER:
CONTRACTOR shall also carry and maintain any and all other insurance(s) which he may be required
under any law or regulation from time to time without any extra cost to OWNER. He shall also
carry and maintain any other insurance which may be required by the OWNER.
iv) ACCIDENT OR INJURY TO WORKMAN:
The OWNER shall not be liable for or in respect of any damages or compensation payable at law in
respect or in consequence of any accident or injury to any workman or other person in the
Employment of the CONTRACTOR or any SUB-CONTRACTOR save and except an accident or injury
resulting from any act or default of the OWNER, his agents or servants and the CONTRACTOR shall
indemnify and keep indemnified the OWNER against all such damages and compensation (save and
except and aforesaid) and against all claims, demands, proceeding, costs, charges and expenses,
whatsoever in respect or in relation thereto.
vi) TRANSIT INSURANCE:
In respect of all items to be transported by the CONTRACTOR to the SITE OF WORK, the cost of
transit insurance should be borne by the CONTRACTOR and the quoted price shall be inclusive of
this cost.
vii) CONTRACTOR‟S ALL RISK INSURANCE POLICY (CAR )
The contractor shall take all risk insurance policies at its own cost.
15.2 Damage to property or to any person or any third party :
15.2.1 CONTRACTOR shall be responsible for making good to the satisfaction of the OWNER any loss or any
damage to structures and properties belonging to the OWNER or being executed or procured or
being procured by the OWNER or of other agencies with in the premises of all the WORK of the
OWNER, if such loss or damage is due to fault and/or the negligence or wilful acts or omission of
the CONTRACTOR, his employees, agents, representatives or SUB-CONTRACTORS.
15.2.2 The CONTRACTOR shall take sufficient care in moving his plants, equipment(s) and materials from
one place to another so that they do not cause any damage to any person or to the property of the
OWNER or any third party including overhead and underground cables and in the event of any
damage resulting to the property of the OWNER or of a third party during the movement of the
aforesaid plant, equipment or materials the cost of such damages including eventual loss of

Rev. 1 44
production, operation or services in any plant or establishment as estimated by the OWNER or

ascertained or demanded by the third party shall be borne by the CONTRACTOR. Third party
liability risk shall be Rupees One lakh for single accident and limited to Rupees Ten lakhs.
15.2.3 The CONTRACTOR shall indemnify and keep the OWNER harmless of all claims for damage to
property other than OWNER's property arising under or by reason of this agreement, if such claims
result from the fault and/or negligence or willful acts or omission of the CONTRACTOR, his
employees, agents, representative of SUB-CONTRACTOR.
13.0 INSURANCE IN FOREIGN COUNTRIES
13.1 The contractor shall at his own cost arrange, secure and maintain separate insurance cover from
the reputable insurance companies, for all such amounts and for such periods as may be necessary
to protect the works, contractor and sub-contractor's personnel and the interests of the owner as
per applicable laws of land.
13.2 The form and the limit of insurance cover taken by Contractor shall be satisfactory to Owner, and
one copy of all insurance policies and related documents shall be submitted to owner, immediately
on execution. Contractor shall inform Owner at least 60 days before any insurance policies expire
or are cancelled or changed.
14.0 TRANSPORTATION
14.1 Where the Supplier is required under the Scope of the Contract to transport the Goods to a
specified place of destination or to Site, the Supplier shall transport to such place of destination or
site, as the case may be, including insurance and storage, if required. The Contract Price will
include costs of all such transportation.
14.2 The Supplier shall select such carrier which could deliver the Goods in requisite time. In such case,
Supplier shall be required to check (i) Age of the carrier; (ii) schedule and actual maintenance; (iii)
payment of relevant fees; (iv) pending claims, if any; (v) past accident records etc., so as to ensure
safe and timely transportation of the Goods.
14.3 In case delay occurs for reasons not attributable to Purchaser alone, the Supplier shall, if directed
by Purchaser, adapt a specific way of delivery of Goods (air freight or like wise) at destination, the
additional cost which will be borne by the Supplier. If such specific way of delivery is required by
Purchaser to pre-pone the deliveries, nevertheless, Supplier will arrange the same and difference
of justified transportation charges will also be borne by the Purchaser.
15.0 GUARANTEE/ WARRANTY/ DEFECT LIABILITY PERIOD
15.1 The Contractor warrants that the Goods supplied and services provided under the Agreement are
new, unused, of the most recent or current models and that they incorporate all recent
improvements in design and materials unless provided otherwise in the Contract Documents. The
Contractor further warrants that all Goods supplied and services provided under this Agreement
shall have no defect, arising from design, materials, or workmanship (except when the design and /
or material is required by the Purchaser‟s specifications and the Contractor has given his disclaimer
of warranty obligations with respect to such requirement) or from any act or omission of the
Contractor, that may develop under normal use of the supplied Goods in the conditions prevailing
in the place of use / destination.
15.2 Defect liability period shall be 12 months from the date of handing over the system to IGL i.e.
installation and commissioning of package.
15.3 Contractor will assume responsibility in obtaining manufacturer‟s warranty for all bought out items
and maintain sufficient stock of spares at each site to meet urgent requirements.
15.4 The Owner shall promptly notify the Contractor in writing of any claims arising under this warranty.
15.5 Upon receipt of such notice, the Contractor shall, within a reasonable period, repair or replace the
defective Goods or parts thereof, free of cost to the Purchaser, deliver at the appropriate
Rev. 1 45
destination. The Contractor may take over the replaced parts / Goods at the time of their
replacement. No claim whatsoever shall lie on the Purchaser for the replaced parts / goods
thereafter. In the event of any correction of defects or replacement of defective material during
the warranty period, the warranty for the corrected / replaced Goods or item or material shall be
extended to a further period of twelve (12) Months from the date of such repair/replacement if put
to use immediately or eighteen (18) Months.
15.6 If the Contractor, having been notified, fails to remedy the defect(s) within a reasonable period,
the Purchaser may proceed to take such remedial action as may be necessary, at the Contractor‟s
risk and expense and without prejudice to any other rights which the Purchaser may have against
the Contractor under the Agreement.
16.0 LATENT DEFECT
16.1 If any latent defect (a defect which could not have manifested itself in the normal course of
inspection and testing as per relevant codes, test procedures and contract specifications and
normal usage as per industry practice will be referred to as latent defect) surfaces within five years
of putting the Goods or parts thereof into operation, the Supplier shall repair or replace such Goods
or parts, as the case may be, within technically reasonable period to the satisfaction of the
Purchaser/Consultant and without any additional liability on the Purchaser, whatsoever.
17.0 PAYMENT TERMS
Please refer SCC.
18.0 PRICES AND PRICE BASIS
18.1 Prices charged by the Supplier for Services performed under the Agreement shall be on
firm price basis and not vary from the prices quoted by the Supplier in its bid, with the
exception of any price adjustments authorized in the tender document.
19.0 CHANGE REQUEST
19.1 Any change in obligations with respect to the Agreement of either party shall be governed
by a change request. The procedure of change request to be detailed in project
coordination procedure to be developed pursuant to Notification of Award and agreed by
the parties.
20.0 CONTRACT AMENDMENTS
20.1 Subject to GCC Clause no variation in or modification of the terms of the Agreement shall
be made except by written amendment signed by the parties.
21.0 ASSIGNMENT
21.1 The Supplier shall not assign, in whole or in part, any of its obligations to be performed
under this Agreement to any third party, except with the Owner‟s prior written consent.
22.0 SUB-CONTRACTING
22.1 The Supplier shall notify the Owner in writing of all subcontracts awarded under this Agreement if
not already notified in the Supplier‟s bid and incorporated in the Agreement. Such notification and
incorporation shall not relieve the Supplier from any liability or obligation under the Agreement.
Such sub-contract shall be limited to certain bought-out items and sub-assemblies, which are not in
line of Supplier‟s manufacturing or proposed manufacturing unit of authorized Supplier.
22.2 Such purchases and subcontracted items shall have to be necessarily in full compliance with the
terms and conditions of the Agreement and do not relieve the Supplier of any of his contractual

Rev. 1 46
obligations. The Supplier shall be solely responsible for any action, deficiency or negligence of his
sub-contractors.
22.3 For any subcontract, the Purchaser is entitled to demand from the Supplier, for approval of the list
sub con tractors the Supplier intends to involve and of the orders he may entrust to them. The
Purchaser may further demand that proposals of competitors be produced for him to examine.
Approval by the Owner cannot give rise to any legal bond between the Purchaser and the sub-
contractors and leaves full responsibility only to the Supplier.
22.4 In the event where the warranty agreed between the Supplier and his sub-Suppliers exceeds in
scope or in period those required under the Agreement, the Supplier undertakes to make the
Purchaser the full and direct beneficiary of such warranty.
23.0 DELAYS IN THE SUPPLIER‟S PERFORMANCE
23.1 Delivery of the Goods and performance of Services shall be made by the Supplier in accordance
with the time schedule prescribed by the Purchaser/Consultant in the Delivery Schedule.
23.2 If at any time during performance of the Agreement, the Supplier or its subcontractor(s) encounters
conditions impeding timely delivery of the Goods and performance of Services, the Supplier shall
promptly notify the Purchaser/Consultant in writing of the fact of the delay, its likely duration and
its cause(s). As soon as practicable after receipt of the Supplier‟s notice, the Purchaser/Consultant
shall evaluate the situation and may at its discretion extend the Supplier‟s time for performance,
with or without levy of Price Reduction Schedule, in which case the extension shall be ratified by
the parties by amendment of Agreement.
23.3 Except as provided under GCC Clause 26.0 or for the reasons solely attributable to the
Purchaser/Consultant, a delay by the Supplier in the performance of its delivery obligations shall
render the Supplier liable to the imposition of Price Reduction Schedule (PRS) pursuant to GCC
Clause 24.0, unless an extension of time is agreed upon pursuant to GCC Sub-Clause 26.2 without
the application of PRS.
24.0 PRICE REDUCTION SCHEDULE ( PRS )
24.1 Time is the essence of the CONTRACT. In case the CONTRACTOR fails to complete the WORK within
the Contractual Completion period or as per IGL‟s instructions, then, unless such failure is due to
Force Majeure as defined in GCC clause no. 29 or due to OWNER's defaults, the CONTRACTOR shall
pay to the OWNER, by way of price reduction schedule and not as penalty, a sum @ ½ % (Half Per
Cent) of the order value (Total of Supply & Works portion excluding AMC ) per week or part
thereof for delay subject to maximum of 5% (Five Per Cent) of the contract value as defined above
. The parties agree that this is a genuine pre estimate of the loss/damage which will be suffered on
account of delay/breach on the part of the CONTRACTOR and the said amount will be payable on
demand without there being any proof of the actual loss or damages caused by such delay/breach.
The decision of OWNER in regard to the actual delay shall be final and binding on the CONTRACTOR.
All sums payable by way of compensation shall be considered as reasonable compensation without
reference to the actual loss or damage which shall have been sustained.
25.0 TERMINATION FOR DEFAULT
25.1 Except for the cases provided for in Clause, if the Supplier fails to execute the work or any
part thereof with such diligence as will ensure its completion within the time specified in
the contract or extension thereof or fails to perform any of his obligation under the
contract or in any manner commits a breach of any of the provisions of the contract it
shall be open to the owner at its option by written notice to the supplier
25.2 TO DETERMINE THE CONTRACT in which event the CONTRACT shall stand terminated and
shall cease to be in force and effect on and from the date appointed by the OWNER on
that behalf, where upon the CONTRACTOR shall stop forthwith any of the CONTRACTOR's
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work then in progress, except such WORK as the OWNER may, in writing, require to be
done to safeguard any property or WORK, or installations from damage, and the OWNER,
for its part, may take over the work remaining unfinished by the CONTRACTOR and
complete the same through a fresh CONTRACTOR or by other means, at the risk and cost
of the CONTRACTOR, and any of his sureties if any, shall be liable to the OWNER for any
excess cost occasioned by such work having to be so taken over and completed by the
OWNER over and above the cost as worked out in terms of the contract.
25.3 WITHOUT DETERMINING THE CONTRACT to take over the work of the CONTRACTOR or any
part thereof and complete the same through a fresh CONTRACTOR or by other means at
the risk and cost of the CONTRACTOR and any of his sureties are liable to the OWNER for
any excess cost over and above the cost as worked out in terms of the contract,
occasioned by such works having been taken over and completed by OWNER.
25.4 Before determining the CONTRACT, provided in the judgment of the OWNER, the default
or defaults committed by the CONTRACTOR is/are curable and can be cured by the
CONTRACTOR if an opportunity is given to him, then the OWNER may issue notice in
writing calling the CONTRACTOR to cure the default within such time specified in the
notice.
25.5 The OWNER shall also have the right to proceed or take action as per above, in the event
that the CONTRACTOR becomes bankrupt, insolvent, compounds with his creditors, assigns
the CONTRACT in favour of his creditors or any other person or persons, or being a
company or a corporation goes into voluntary liquidation, provided that in the said events
it shall not be necessary for the OWNER to give any prior notice to the CONTRACTOR.
25.6 Termination of the CONTRACT as provided for above shall not prejudice or affect the
rights of the OWNER which may have accrued up to the date of such termination.
26.0 FORCE MAJEURE
26.1 Notwithstanding the provisions of Termination for Default and Penalty clauses, the service
provider shall not be liable for forfeiture of its Security Deposit, penalty or termination for
default, if and to the extent that, it's delay in performance or other failure to perform its
obligations under the Contract is the result of an event of force majeure.
26.2 The service provider shall advise or inform IGL by a letter/ e-mail with the beginning and
end of the above causes of delay within seven (7) days of the occurrence and cessation of
such force majeure conditions. In the event of the delay lasting for over two months, if
arising out of causes of force majeure, IGL has the right to cancel the order.
26.3 The completion period may be extended in circumstances relating to force majeure by
IGL. The bidder shall not claim any further extension for the completion of work. IGL shall
not be liable to pay extra costs under any conditions.
26.4 The bidder shall categorically specify the extent of force majeure conditions prevalent in
their works at the time of submitting their bid and whether the same have been taken in
to consideration or not in their quotations. In the event of any force majeure cause, the
bidder shall not be liable for delays in performing their obligations under this order and
the delivery dates can be extended to the bidder without being subject to price reduction
for delayed delivery, as stated elsewhere.
26.5 It will be prerogative IGL to take the decision on force majeure conditions and the
Department's decision will be binding on the bidder.

Rev. 1 48
27.0 OWNER MAY DETERMINE/TERMINATE CONTRACT:
27.1 OWNER shall, at any time, be entitled to determine and terminate the CONTRACT for any
cause whatsoever. A notice in writing from the OWNER to the CONTRACTOR shall be
issued giving 15 (fifteen) days' time for such determination including the reason thereof.
27.2 The CONTRACTOR upon receipt of such notice shall discontinue the WORK on the date and
to the extent specified in the notice, make all reasonable efforts to obtain cancellation of
all orders and contracts to the extent they are related to works terminated and upon
terms satisfactory to OWNER, stop all further sub-contracting or purchasing activity
related to the works terminated and assist the OWNER in maintenance, protection and
disposition of the works acquired under the CONTRACT by the OWNER.
28.0 SETTLEMENT OF DISPUTES
28.1 The rules of procedure for arbitration proceedings shall be as per Indian Arbitration and
Conciliation Act 1996 or as amended.
28.2 If any dispute or difference arising between the Parties in respect of or concerning or
connected with the interpretation or implementation of this Agreement or otherwise
arising out of this Agreement, the parties hereto shall promptly and in good faith
negotiate with a view to bring out and amicable resolution and settlement.
28.3 If, after thirty (30) days, the parties have failed to resolve their dispute or difference by
such mutual consultation, then either the Owner or the Supplier may give notice to the
other party of its intention to commence arbitration, as hereinafter provided, as to the
matter in dispute, and no arbitration in respect of this matter may be commenced unless
such notice is given.
28.4 The dispute resolution mechanism to be applied shall be follows:
28.5 a) In case of dispute or difference arising between the Owner and Contractor relating to
any matter arising out of or connected with this agreement, such dispute or difference
shall be referred to the award of two Arbitrators, one Arbitrator to be nominated by the
Owner and the other to be nominated by the Contractor or in the case of the said
Arbitrators not agreeing, the Owner shall suggest a panel of three names and the
Contractor shall select anyone of them to act as third arbitrator. In case the Owner fails
to suggest the panel of three arbitrators, within 30 days of the communication of the
disagreement, then the third arbitrator may be nominated by the Arbitration Committee
of the Indian Council of Arbitration or International Center for Alternative Disputes
Resolution (ICADR). The award of the arbitrators shall be final and binding on the Parties.
28.6 b) The Indian Arbitration and Conciliation Act, 1996, the rules thereunder and any
statutory modification or re-enactment thereof, shall apply to the arbitration proceedings.
28.7 The Arbitration proceedings shall be held in Delhi and shall be conducted in English
Language. The decision of such arbitration shall be binding and conclusive upon the
Parties. The Parties to the arbitration shall equally share the costs and expenses of any
such arbitration.
28.8 It is hereby clarified that the Courts at Delhi alone shall have jurisdiction to try and
entertain any and all suits or other proceedings in respect of, relating to or otherwise
arising out of this Agreement.

Rev. 1 49
28.9 Notwithstanding any reference to arbitration herein, the parties shall continue to perform
their respective obligations under the Agreement unless they otherwise agree.
29.0 LIMITATION OF LIABILITY
29.1 Except in cases of wilful negligence or wilful misconduct, and in the case of infringement,
the Supplier shall not be liable to the Purchaser, whether in contract, tort, or otherwise,
for any indirect or consequential loss or damage, loss of use, loss of production, or loss of
profits provided that this exclusion shall not apply to any obligation of the Supplier to pay
Price Reduction to the Purchaser and the aggregate liability of the Supplier to the
Purchaser, whether under the Contract, in tort or otherwise, shall not exceed the total
Contract Price, provided that this limitation shall not apply to the cost of repairing or
replacing defective equipment.
30.0 GOVERNING LANGUAGE
30.1 The Agreement shall be written in English language unless specified otherwise in the SCC.
All correspondence and other documents pertaining to the Agreement which are
exchanged by the parties shall be written in the same language. In case, any
document/brochure etc. is written in any other language then its English translation shall
govern.
31.0 APPLICABLE LAW
31.1 The CONTRACT shall be governed and interpreted in accordance with laws of India and
Courts at Delhi shall have exclusive jurisdiction.
32.0 NOTICES
32.1 Any notice given by one party to the other pursuant to this Agreement shall be sent to the
other party in writing by registered mail or facsimile and confirmed in writing to the other
party‟s address specified in the Agreement.
32.2 A notice shall be effective when delivered or on the notice‟s effective date, whichever is
later.
33.0 TAXES, DUTIES AND LEVIES IN FOREIGN COUNTRIES:
33.1 The Contractor agrees to and does hereby accept full and exclusive liability at his own
cost for the payment of any and all taxes, duties and levies etc., as are payable to any
government, local or statutory authority in any country other than India, as are now in
force or as hereafter imposed, increased or modified, and as are payable by Contractor,
his agents, Sub-Contractor's and their employees etc., for performance of work under this
contract. The Contractor shall be deemed to have been fully informed with respect to all
such liabilities and considered the same in his bid, and the Contract shall not be varied in
any way on this account.
34.0 TAXES, DUTIES AND LEVIES IN INDIA:
34.1 The CONTRACTOR agrees to and does hereby accept full and exclusive liability for the
payment of any and all Taxes, Duties now in force and hereafter increased, imposed or
modified from time to time in respect of WORKS and materials and all contributions and
taxes for unemployment compensation, insurance and old age pensions or annuities now or
hereafter imposed by any Central or State Government authorities which are imposed with
respect to or covered by the wages, salaries, or other compensations paid to the persons
employed by the CONTRACTOR and the CONTRACTOR shall be responsible for the
Rev. 1 50
compliance with all obligations and restrictions imposed by the Labour Law or any other
law affecting employer-employee relationship. CONTRACTOR further agrees to defend,
indemnify and hold OWNER harmless from any liability or penalty which may be imposed
by the Central, State or Local authorities by reason of any violation by CONTRACTOR
of such laws, regulations or requirements and also from all claims, suits or proceedings
that may be brought against the OWNER arising under, growing out of, or by reason of
the work provided for by this CONTRACT, by third parties, or by Central or State
Government authority or any administrative sub-division thereof.
34.2 Owner shall directly pay the GST to concerned Authorities if applicable in case of foreign
bidders.
34.3 Owner shall make from contractor‟s bills such tax deductions as are required as per rules
and regulations in force from time to time.
34.4 Statutory Variation on the rates of Taxes and Duties of Owner‟s country, included in the
contract price Imposition of any fresh statutory levy/tax shall be considered by Owner
against documentary evidence upto the contractual completion period only on finished
products.
35.0 TIME FOR PERFORMANCE:
35.1 The effective date of CONTRACT shall be the date of Notification of Award (Fax of Intent).
The completion period specified in the Bid Document shall be reckoned from the date of
Fax of Intent.
35.2 CONTRACTOR shall furnish bar charts specifying intermediate Mile stones to achieve the
final completion period as per contract. The bar chart agreed shall be for reference
purpose only & shall in no way release the contractor‟s responsibility to complete the
work within the completion period.
36.0 TRANSFER OF TITLE
36.1 The title of Ownership in respect of equipment, materials etc. supplied by CONTRACTOR
for incorporation in permanent works for execution of contract shall pass on to Owner on
the date of issue of completion certificate.
36.2 However, OWNER shall have the lien on all such equipment, materials, etc. at any time
during the performance of the contract after the date on which Owner releases any
advance payment towards the said equipment, materials, etc. and contractor shall
thereafter be bound to use the same only for the purpose intended under the contract.
37.0 CONTRACTOR REMAINS LIABLE TO PAY COMPENSATION IF ACTION NOT TAKEN UNDER
CLAUSE ENTITLED TERMINATION FOR DEFAULT.
37.1 In any case in which any of the powers conferred upon the OWNER by the clause entitled
"Termination for Default" hereof shall have become exercisable and the same had not
been exercised, the non-exercise thereof shall not constitute a waiver of any of the
conditions hereof and such powers shall notwithstanding be exercisable in the event of any
further case of default by the CONTRACTOR for which by any clause or clauses hereof he is
declared liable to pay compensation amounting to the whole of his Performance guarantee
and the liability of the CONTRACTOR for past and future COMPENSATION shall remain
unaffected.

Rev. 1 51
In the event of the OWNER putting in force the power vested in him under the preceding
clause he may, if he so desires, take possession of all or any tools, and plants, materials
and stores in or upon the works or the site thereof belonging to the CONTRACTOR or
procured by him and intended to be used for the execution of the WORK or any part
thereof paying or allowing for the same in account at the CONTRACT prices or in case of
these not being applicable at current market prices to be certified by the ENGINEER-IN-
CHARGE may give notice in writing to the CONTRACTOR or his authorised agent, requiring
him to remove such tools, plant, materials or stores from the premises (within a time to
be specified in such notice), and in the event of the CONTRACTOR failing to comply with
any such requisition, the ENGINEER-IN-CHARGE may remove them at the CONTRACTOR's
expense or sell them by auction or private sale on account of the CONTRACTOR and at his
risk in all respects without any further notice as to the date , time or place of the
expenses of any such removal and the amount of the proceeds and expenses of any such
sale shall be final and conclusive against the CONTRACTOR.
38.0 CHANGE IN CONSTITUTION
38.1 The prior approval, in writing, of the OWNER shall be obtained before any change is made
in the constitution of the contractor. If prior approval is not obtained, the CONTRACT shall
be deemed to have been allotted in contravention of Clause entitled "sub-letting of works"
hereof and the same action may be taken and the same consequence shall ensure as
provided in the said clause.
39.0 MEMBERS OF THE OWNER NOT INDIVIDUALLY LIABLE:
39.1 No Director, or Official or employee of the OWNER shall in any way be personally bound or
liable for the acts or obligations of the OWNER under the CONTRACT or answerable for any
default or omission in the observance or performance of any of the acts, matters or things
which are herein contained.
40.0 CONRACTOR'S OFFICE AT SITE:
40.1 In case of a foreign bidder, it is necessary to have an office in India or an established

agent duly approved by Owner to undertake comprehensive maintenance of the equipment
as per scope defined elsewhere in the bid document.
40.2 The CONTRACTOR shall provide and maintain an office at the site for the accommodation
of his agent and staff and such office shall be open at all reasonable hours to receive
instructions, notice or other communications from the owner.
41.0 CONTRACTOR TO INDEMNIFY THE OWNER:
41.1 The CONTRACTOR shall indemnify the Owner and every member, officer and employee of
the OWNER, also the ENGINEER-IN-CHARGE and his staff against all actions, proceedings,
claims, demands, costs and expenses whatsoever arising out of all actions, proceedings,
claims, demands, costs and expenses which may be made against the OWNER for or in
respect of or arising out of any failure by the CONTRACTOR in the performance of his
obligations under the CONTRACT. The OWNER shall not be liable for or in respect of
consequence of any accident or injury to any workmen or other person in the employment
of the CONTRACTOR or his SUB-CONTRACTOR and CONTRACTOR shall indemnify and keep
indemnified the OWNER against all such damages and compensations and against all
claims, damages, proceedings, costs, charges and expenses whatsoever in respect thereof
or in relation thereof.

Rev. 1 52
41.2 Should the OWNER have to pay any money in respect of such claims or demands as
aforesaid the amount so paid and the costs incurred by the OWNER shall be charged to and
paid by the CONTRACTOR and the CONTRACTOR shall not be at liberty to dispute or
question the right of the OWNER to make such payments notwithstanding the same may
have been made without the consent or authority or in law or otherwise to the contrary.
42.0 SAFETY REGULATIONS:
42.1 In respect of all labour, directly or indirectly employed in the WORK the CONTRACTOR
shall at his own expense arrange for all the safety provisions and abide by all labour laws.
Safety codes, and all fire and statutory regulation and keep owner indemnified in respect
thereof.
43.0 OTHER AGENCIES AT SITE:
43.1 The CONTRACTOR shall have to execute the work in such place and conditions where other
agencies will also be engaged for other works. No claim shall be entertained due to work
being executed in the above circumstances.
44.0 OWNER MAY DO PART OF WORK:
44.1 Upon failure of the CONTRACTOR to comply with any instructions given in accordance with
the provisions of this CONTRACT the OWNER has the alternative right, instead of assuming
charge of entire WORK, to place additional labour force, tools, equipment‟s and materials
on such parts of the WORK, as the OWNER may designate or also engage another
CONTRACTOR to carry out the WORK. In such cases, the OWNER shall deduct from the
amount which otherwise might become due to the CONTRACTOR, the cost of such WORK
and materials with fifteen percent (15%) added to cover all Owners charges and should the
total amount thereof exceed the amount due to the CONTRACTOR, the CONTRACTOR shall
pay the difference to the OWNER.
45.0 POSSESSION PRIOR TO COMPLETION:
45.1 The ENGINEER-IN-CHARGE shall have the right to take possession of or use any completed
or partially completed WORK or part of the WORK. Such possession or use shall not be
deemed to be an acceptance of any work completed in accordance with the CONTRACT
agreement. If such prior possession or sue by the ENGINEER-IN-CHARGE delays the
progress of WORK, equitable adjustment in the time of completion will be made and the
CONTRACT agreement shall be deemed to be modified accordingly.
46.0 DEFECTS IN WORK:
46.1 Defects prior to taking over :
If at any time, before the WORK is taken over, the ENGINEER-IN-CHARGE shall:
a) Decide that any work done or materials used by the CONTRACTOR is defective or
not in accordance with the CONTRACT, or that the works or any portion thereof are
defective, or do not fulfil the requirements of CONTRACT (all such matters being
hereinafter, called “Defects” in this clause), and
b) As soon as notice is given to the CONTRACTOR in writing of the said decision,
specifying particulars of the defects alleged to exist or to have occurred, then the
CONTRACTOR shall at his own expenses and with all speed make good the defects
so specified.

Rev. 1 53
In case CONTRACTOR shall fail to do so, the OWNER may take, at the cost of the
CONTRACTOR, such steps as may in all circumstances, be reasonable to make good such
defects. The expenditure so incurred by the OWNER will be recovered from the amount
due to the CONTRACTOR. The decision of the ENGINEER-IN-CHARGE with regard to the
amount to be recovered from the CONTRACTOR will be final and binding, on the
CONTRACTOR. As soon as the WORK have been completed in accordance with the
CONTRACT (except in minor respects that do not affect their use for the purpose for which
they are intended and except for maintenance there of and have passed the tests on
completion, the ENGINEER-IN-CHARGE shall issue a certificate (hereinafter called
Completion Certificate) in which he shall certify the date on which the WORK have been
so completed and have passed the said tests and the OWNER shall be deemed to have
taken over the WORK on the date so certified. If the WORK have been divided into various
groups in the CONTRACT, the OWNER shall be entitled to take over any group or groups
before the other or others and there upon the ENGINEER-IN-CHARGE shall issue a
Completion Certificate which will, however, be for such group or groups so taken over
only. In such an event if the group/section/part so taken over is related to the integrated
system of the work, no withstanding date of grant of Completion Certificate for
group/section/part, the period of liability in respect of such group/section/part shall
extend 12 (twelve) months from the date of completion of WORK.
47.0 DEFECTS AFTER TAKING OVER:
In order that the CONTRACTOR could obtain a COMPLETION CERTIFICATE he shall make
good, with all possible speed, any defect arising from the defective materials supplied by
the CONTRACTOR or workmanship or any act or omission of the CONTRACTOR that may
have been noticed or developed, after the works or groups of the works has been taken
over, the period allowed for carrying out such WORK will be normally one month. If any
defect be not remedied within a reasonable time, the OWNER may proceed to do the
WORK at CONTRACTOR‟s risk and expense and deduct from the final bill such amount as
may be decided by the OWNER.
If by reason of any default on the part of the CONTRACTOR a COMPLETION CERTIFICATE
has not been issued in respect of any portion of the WORK within one month after the date
fixed by the CONTRACT for the completion of the WORK, the OWNER shall be at liberty to
use the WORK or any portion thereof in respect of which a completion certificate has not
been issued, provided that the WORK or the portion thereof so used as aforesaid shall be
afforded reasonable opportunity for completing these works for the issue of Completion
Certificate.
48.0 REPLACEMENT OF DEFECTIVE PARTS AND MATERIALS:
48.1 If during the progress of the WORK, OWNER shall decide and inform in writing to the
CONTRACTOR, that the CONTRACTOR has manufactured any plant or part of the plant
unsound or imperfect or has furnished plant inferior to the quality specified, the
CONTRACTOR on receiving details of such defects or deficiencies shall at his own
expenses within 7 (seven) days of his receiving the notice, or otherwise within such time as may be
reasonably necessary for making it good, proceed to alter, re-construct or remove such work and
furnish fresh equipments upto the standards of the specifications. In case the CONTRACTOR fails to
do so, OWNER may on giving the CONTRACTOR 7 (seven) day‟s notice in writing of his intentions to
do so, proceed to remove the portion of the WORK so complained of and at the cost of
CONTRACTOR perform all such works or furnish all such equipment‟s provided that nothing in the
clause shall be deemed to deprive the OWNER of or affect any rights under the CONTRACT, the
OWNER may otherwise have in respect of such defects and deficiencies.
48.2 The CONTRACTOR‟s full and extreme liability under this clause shall be satisfied by the payments to
the OWNER of the extra cost, of such replacements procured including erection/installation as

Rev. 1 54
provided for in the CONTRACT; such extra cost being the ascertained difference between the price
paid by the OWNER for such replacements and the CONTRACT Price portion for such defective
plants and repayments of any sum paid by the OWNER to the CONTRACTOR in respect of such
defective plant. Should the OWNER not so replace the defective plant the CONTRACTOR‟s extreme
liability under this clause shall be limited to the repayment of all such sums paid by the OWNER
under the CONTRACT for such defective plant.
49.0 DEFENCE OF SUITS:
49.1 If any action in court is brought against the OWNER or an officer or agent of the OWNER,
for the failure, omission or neglect on the part of the CONTRACTOR to perform any acts,
matters, covenants or things under the CONTRACT, or damage or injury caused by the
alleged omission or negligence on the part of the CONTRACTOR, his agents,
representatives or employees, the CONTRACTOR, shall in such cases indemnify and keep
the OWNER and/or their representatives harmless from all losses, damages, expenses or
decrees arising out of such action.
50.0 PACKING, FORWARDING AND SHIPMENT:

FOREIGN SUPPLIES:
50.1 The CONTRACTOR, wherever applicable, shall after proper painting, pack and crate all items for
shipment in a manner suitable for export to a tropical, humid climate region in accordance with the
internationally accepted export practices and in such a manner so as to protect it from damage and
deterioration in transit by road, rail and/or sea and during storage at the site till the time of
erection. The CONTRACTOR shall be held responsible for all damages due to improper packing.
50.2 The CONTRACTOR shall notify OWNER of the date of each shipment from the port of embarkation as
well as the expected date of arrival of such shipment at the designated port of arrival only for
enabling the OWNER to assist as far as possible the CONTRACTOR in customs clearance formalities
at the port of dis-embarkation. It shall, however, be clearly understood that OWNER‟s
responsibility shall be limited only to providing assistance by way of recommendatory letters to
concerned authorities, if any required.
50.3 The CONTRACTOR shall give complete shipping information concerning the weight, size, content of
each package including any other information OWNER may require.
50.4 The CONTRACTOR shall prepare detailed packing list of all packages and containers, bundles and
loose material forming each and every consignment despatched to SITE. The CONTRACTOR shall
further be responsible for making all necessary arrangements for loading, unloading and other
handling right from his works/manufacturer‟s/Suppliers‟ works/port of dis-embarkation till the
same reaches SITE and also till the item is erected, tested and commissioned. He shall be solely
responsible for transportation/shipment, proper storage and safe custody of all equipment and
materials.
INDIGENOUS SUPPLIES
50.5 The CONTRACTOR, wherever applicable, shall, after proper painting, pack and crate all items in
such a manner as to protect them from deterioration and damage during rail and road
transportation to the SITE and storage at the SITE till the time of erection. The CONTRACTOR shall
be held responsible for all damages due to improper packing.
50.6 The CONTRACTOR shall notify OWNER of the date of each shipment from his works and expected
date of arrival at the SITE for the information of OWNER.
50.7 The CONTRACTOR shall also give all shipping information concerning the weight, size and content
of each packing including any other information OWNER may require.

Rev. 1 55
50.8 Fragile articles shall be packed with special precaution and shall bear the marking like „Fragile
Handle with Care‟ and/or „this side Up‟ etc. Items shipped in bundle must be securely tied with
steel wire or straps at suitable intervals.
50.9 All delicate surfaces on equipment/materials shall be carefully protected and painted with
protective paint/compound and wrapped to prevent rusting and damage.
50.10 Attachments and parts of equipments and small pieces shall be packed in wooden cases with
adequate protection inside the case and wherever possible should be sent along with the major
equipment. Each item shall be tagged so as to identify it with the main equipment and part number
and reference number shall be indicated.
50.11 All protrusions shall be suitably protected and openings shall be blocked by wooden covers.
50.12 Wherever required, equipment/material shall be packed in polythene bags and silica gel or similar
dehydrating compound shall be put inside the bags for protecting them.
51.0 DEDUCTIONS FROM THE CONTRACT PRICE:
51.1 All costs, damages or expenses which OWNER may have paid or incurred for which under
the provisions of the CONTRACT, the CONTRACTOR is liable/will be liable, will be
deducted from contractors bills or from any moneys due or becoming due to the
CONTRACTOR.
52.0 COMPLETION CERTIFICATE:
Application for COMPLETION CERTIFICATE:

52.1 When the CONTRACTOR fulfils his obligation under the contract he shall be eligible to
apply for COMPLETION CERTIFICATE in respect of the WORK by submitting the completion
documents along with such application for COMPLETION CERTIFICATE.
52.2 The ENGINEER-IN-CHARGE shall normally issue to the CONTRACTOR the COMPLETION
CERTIFICATE within one month after receiving an application there for from the
CONTRACTOR after verifying from the completion documents and satisfying himself that
the WORK has been completed in accordance with and as set out in the construction and
erection drawings and the CONTRACT DOCUMENTS.
52.3 The CONTRACTOR, after obtaining the COMPLETION CERTIFICATE, is eligible to present the
final bill for the WORK executed by him under the terms of CONTRACT.
52.4 ISSUE of COMPLETION CERTIFICATE:
52.5 Within one month of the completion of the WORK in all respects, the CONTRACTOR shall
be furnished with a certificate by the ENGINEER-IN-CHARGE of such completion, but
neither COMPLETION CERTIFICATE shall be given nor shall the WORK be deemed to have
been executed until all scaffolding, surplus materials and rubbish is cleared off the SITE
completely. The WORK will not be considered as complete and taken over by the
ENGINEER-IN-CHARGE, until all the TEMPORARY WORK, labour and staff colonies etc.
Constructed are removed and worksite cleared to the satisfaction of the ENGINEER-IN-
CHARGE.
52.6 If the CONTRACTOR shall fail to comply with the requirements of this clause on or before
the date fixed for the completion of the WORK, the ENGINEER-IN-CHARGE may at the
expense of the CONTRACTOR remove such scaffolding, surplus materials and rubbish and
dispose of the same as he thinks fit and clean off such dirt as aforesaid, and the
CONTRACTOR shall forthwith pay the amount of all expenses so incurred and shall have no

Rev. 1 56
claim in respect of any such scaffolding or surplus materials as aforesaid except for any
sum actually realised by the sale thereof.
53.0 FINAL DECISION AND FINAL CERTIFICATE:
53.1 Upon the expiration of the DEFECT LIABILITY PERIOD and subject to the ENGINEER-IN-
CHARGE being satisfied that the WORK has been duly completed by the CONTRACTOR and
performed all his obligations under the CONTRACT, the ENGINEER-IN-CHARGE shall
(without prejudice to the rights of OWNER to retain the provisions of relevant clause
thereof) otherwise give a certificate herein referred to as the FINAL CERTIFICATE to that
effect and the „CONTRACTOR shall be not considered to have fulfilled the whole of his
obligations under the CONTRACT until FINAL ACCEPTANCE CERTIFICATE shall have been
given by the ENGINEER-IN-CHARGE notwithstanding any previous entry upon the WORK and
taking possession, working or using of the same or any part thereof by the OWNER.
54.0 CERTIFICATE AND PAYMENTS NO EVIDENCE OF COMPLETION:
54.1 Except the FINAL CERTIFICATE no other certificates or payment against a certificate or on
general account shall be taken to be an admission by OWNER of the due performance of
the CONTRACT or any part thereof or of occupancy or validity of any claim by the
CONTRACTOR.
55.0 EVALUATION OF PERFORMANCE
55.1 Performance of the contract awarded if any shall be evaluated on half yearly basis or early
on need basis as per approved IGL Policy which is also available on IGL website.
56.0 CONTRACTOR SAFETY MANUAL
56.1 The contractor / vendor needs to ensure all the safety conditions as mentioned in the
Contractor Safety manual which can be download from IGL website.
57.0 WHISTLE BLOWER POLICY
57.1 Indraprastha Gas Limited (IGL) has implemented whistle-blower policy as part of the vigil
mechanism to comply with the regulatory requirements laid down by the Companies Act
2013 and Clause 49 of the SEBI‟s Listing Agreement. With the implementation of vigil
mechanism, the company provides a Platform to its vendors and suppliers to come forward
and raise their genuine concerns without any fear of retaliation and victimisation.
The policy is designed to deal with concerns raised in relation to the specific issues which
are not in the interest of the company. The company has appointed an independent third
party service provider to manage the operations of whistle-blower hotline.
Detailed Policy is available on IGL website, www.iglonline.net

Rev. 1 57
TATWA TECHNOLOGIES LTD. SPECIAL CONDITIONS OF CONTRACT (SCC) IGL/ND/C&P/EC14871

GENERAL SERVICE PLATFORM/BUSINESS ANALYTICAL
PLATFORM (BA) ON SAAS MODEL
SECTION – IV
SPECIAL CONDITIONS OF CONTRACT (SCC)

Rev. 1 58
SPECIAL CONDITIONS OF THE CONTRACT (SCC)
The following Special Conditions of Contract shall supplement the General Conditions of
Contract. Whenever there is a ambiguity, conflict and contradiction between SCC and
GCC, the provisions herein shall prevail over those in the General Conditions of the
Contract. The corresponding clause number of the GCC is indicated in parentheses.
1.0 DEFINITIONS
Following clauses of GCC are modified as below:

1.1 GCC Clause 1.0
GCC 1.1 (m) The Purchaser is: Indraprastha Gas Limited, IGL Bhawan, 4, Community
Centre, Sector – IX, R. K. Puram, New Delhi 110 022
GCC 1.1 ( c ) Consultant is: Tatwa Technologies Ltd. Plot no. E-52, infocity, chandaka
industrial estate, patia, Bhubaneswar.
2.0 REGISTRATION OF THE CONTRACT WITH STATUTORY AUTHORITIES
2.1 Within 30 days of execution of the contract agreement, the contractor shall register
themselves and the contract at their own cost with the Reserve Bank of India, Income Tax,
Sales Tax and such other statutory authorities, as may be required under the rules and
regulations governing in India. The Contract price shall be deemed to include all costs
towards the same. A copy of all documents related to all such registration shall be
submitted to Owner for record.
3.0 DURATION OF CONTRACT
3.1 The duration of contract shall be three (03) years from the date of award. Development, implementation
and maintenance of the proposed GSP/BA Application required shall be completed within 3 years from
the date of award.
Time period
SNO. Milestones
(months)
AS-IS
KPI
2
8
GSP / BA PROTOTYPE
Year 1 Requirements
PRODUCTIONDEPLOYMENT 4
4

Rev. 1 59
Change Management
5
Time period
SNO. Milestones
(months)
Maintenance
j. Ongoing support for General Service Platform
1 iii. Successfully defining new KPIs which are 12
Year 1
2
in-scope for Year 2
KPI
2.1 12
2.2 12
scope for Year 2
Change Management

Time period
SNO. Milestones
(months)
Maintenance
KPI
business priorities
New applications integration 12
3

Rev. 1 60
Change Management
4 12
3.2 All the activities mentioned in the Year 2 & 3 will run in parallel.
3.3 Work shall be executed as per instruction of owner and decision of owner shall be final.
4.0 RECORDS OF CONTRACT DOCUMENTS
4.1 The Contractor shall keep on each site at least three copies of each and every drawings,
specifications and Contract Document in excess of his own requirement and those copies
shall be available at all times for use by the Owner‟s Representative and by any other
person authorised by the Owner‟s representative.
5.0 INTELLECTUAL PROPERTY – SECRECY
5.1 Neither the Owner nor the Contractor nor their personnel, agents not any sub-contractor
shall divulge to any one (other than persons designated by the party disclosing the
information) any information designated in writing as confidential and obtained from the
disclosing party during the course of execution of the works so long as and to the extent
that the information has not become part of the public domain. This obligation does not
apply to information furnished or made known to the recipient of the information without
restriction as to its use by third parties or which was in recipient‟s possession at the time
of disclosure by the disclosing party. Upon completion of the works or in the event of
termination pursuant to the provisions of the Contract, Contractor shall immediately return
to the Owner all drawings, plans, specifications and other documents supplied to the
contractor by or on behalf of the Owner or prepared by the Contractor solely for the
purpose of the performance of the works, including all copies made thereof by the
Contractor.
6.0 STATUTORY APPROVALS
6.1 The approval from any authority required as per statutory rules and regulations of
Central/State Government shall be the Contractor‟s responsibility unless otherwise
specified in the bid document. The application on behalf of the Owner for submission to
relevant authorities alongwith copies of required certificates complete in all respects shall
be prepared and submitted by the Contractor well ahead of time so that the actual
construction/commissioning of the work is not delayed for want of the approval/inspection
by concerned authorities. The inspection of the works by the authorities shall be arranged
by the Contractor and necessary co-ordination and liaison work in this respect shall be the
responsibility of the Contractor. However statutory fees paid, if any, for all inspections
and approvals by such authorities shall be reimbursed at actual by the Owner to the
Contractors on production of documentary evidence.
6.2 Any change/addition required to be made to meet the requirements of the statutory
authorities shall be carried out by the Contractor free of charge. The inspection and
acceptance of the work by statutory authorities shall however, not absolve the Contractor
from any of his responsibilities under this Contract.
7.0 SUB-CONTRACTING (Clause No. 25.0 of GCC)
Clause no. 25.0 of GCC shall be modified as follows.

7.1 Sub-contracting is not allowed under this tender.

Rev. 1 61
8.0 GUARANTEE / WARRANTY / DEFECT LIABILITY PERIOD (Clause No. 18.0 of GCC)
Deleted
9.0 LABOUR LICENCE
9.1 Before starting of work, Contractor shall obtain a license from concerned authorities under
the Contract Labour (Abolition and Regulation) Act 1970 and amendment thereof, if any,
and furnish copy of the same to Owner.
10.0 PROVIDENT FUND
10.1 The Contractor shall strictly comply with the provisions of Employees Provident Fund Act
and register themselves with RPFC before commencing work. The Contractor shall deposit
Employees and Employers contributions to the RPFC every month. The contractor shall
furnish along with each running bill, the challan/receipt for the payment made to the RPFC
for the preceding months.
10.2 In case the RPFC‟s challan/ receipt, as above, is not furnished, Owner shall deduct 16
(Sixteen) % of the payable amount from Contractor‟s running bill and retain the same as a
deposit. Such retained amounts shall be refunded to contractor on production of RPFC
challan/receipt for the period covered by the related running bill.
11.0 CO-ORDINATION WITH OTHER AGENCIES
11.1 The Contractor‟s responsibility covers the co-ordination of all the works involved and the expenses
of site mobilization and demobilization including clearing activities. The quoted rates for various
items are deemed to have appropriately catered for these and no separate claim whatsoever is
admissible.
11.2 Work shall be carried out in such a manner that the work of other agencies operating at the site is
not hampered due to any action/inaction of the contractor. Proper co-ordination with other
agencies shall be Contractor‟s responsibility.
12.0 CUSTOMS DUTIES – LIABILITIES & OBLIGATIONS
12.1 The C.I.F. value of permanent materials, equipments and plants envisaged to be imported
for incorporation in the Permanent work, shall be indicated separately in the SOR.
CONTRACT price shall include the Customs Duty. Contractor shall, during execution of
work, periodically furnish details to the OWNER of all materials, equipments and plants
scheduled to be received during the next quarter together with Bill of Lading and other
relevant documents, indicating details of materials, equipments and plants, and prices
etc.. On arrival of shipment, the CONTRACTOR shall be fully responsible for custom duty,
port clearances including stevedoring handling, unloading, loading, storage and inland
transportation and receipt of materials, equipment and plants at storage yard(s)/site(s). It
may be clearly understood, that in case customs duty, over and above the customs duty
(payable) related to the C.I.F. value provided in the CONTRACT becomes payable, the
same shall be borne by CONTRACTOR as applicable at prevailing rates of Customs Duty.
CONTRACTOR expressly hereby fully indemnifies to OWNER against any claims raised by
authorities against OWNER.
12.2 The materials, equipment, plants etc. envisaged to be imported for incorporation in
permanent works shall be consigned in favour of Indraprastha Gas Limited.

Rev. 1 62
13.0 CUSTOMS DUTY ON EQUIPMENTS/ TOOLS AND TACKELS
13.1 Contractor is liable to pay custom duty on the equipments brought into India for executing
the project. The Contractor shall be fully liable for observing all the formalities in this
regard as well as to pay the custom duty chargeable on the equipments including any
deposit payable for such purpose. No adjustment in quoted rates shall be permissible for
any change in duty drawn back applicable in respect of equipment & machinery brought in
India for the use of the project and for re-export of equipment & machinery, on
completion of the project.
13.2 If the Custom Authorities require the contractor to furnish a bond to secure payment of any
custom duty in respect of any import and that such Bond shall be furnished by the Owner,
the Owner may at the request of the Contractor furnish the said Bond on the Contractor
furnishing a Bank Guarantee to the Owner in the like amount in the form and from a Bank
in India approved by the Owner.
13.3 If for any reason the Owner is required by the Customs Authorities to pay any customs duty
due to the importation or retention by the Contractor of any imports, the Contractor shall
forthwith on demand by the Owner pay the same to the Owner, with the right in the Owner
(without prejudice to any other mode of recovery or right of the Owner) to deduct the
same from the on account and other payments due and/or becoming due or payable to the
Contractor from time to time the payments under such a case shall be subject to
production of Bank Guarantee by the Contractor in favour of the Owner for an amount
equivalent to amount of custom duty.
13.4 The obligations undertaken and/or any bond or facility provided by the Owner to the
Contractor shall be based on the clear understanding that the said equipment shall be
utilized by the contractor only for the performance of the work and that the Owner shall
be discharged forthwith from all said obligations and shall be entitled forthwith to
discontinue and recall any bond or other facility to the contractor if the Contractor shall
utilize or permit to be utilized the said equipment(s) or any of them for the performance
of any work other than the work covered by the contract in which event any amount due
from Contractor in this connection shall also carry interest @ 24 % (Twenty Four Percent)
per annum from the date of relative payment by Owner up to the date of recovery in full.
14.0 INCOME TAX
14.1 Income Tax along with surcharge of Income Tax as applicable at the prevailing rate on the
gross amount billed shall be deducted from the Contractor‟s bills as per applicable laws in
India and Tax Deduction at Source (TDS) certificate shall be issued.
14.2 Any reduction in Taxes and duties at the time of supply shall be passed on to Owner.
However, any increase in rate of taxes and duties and imposition of any new levy/ tax at
the time of supply after contractual completion period shall be borne by Contractor.
15.0 OTHER SPECIAL TERMS OF CONTRACT
15.1 The entire solution (during production / deployment phase) including Data (during
production / deployment phase) will not be hosted outside India as per MEITY guidelines
during deployment/production.
15.2 The solution should have the capability to lift and shift without configuration the entire
system from hosted data Centre to IGL as an option to IGL.
15.3 At the time of contract closure vendor (Solution Provider has to handover all data to IGL
without any condition and will be free of cost).

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15.4 At the time of contract closure of the GSP/BA service provider, the entire technology,
including dedicated cloud infrastructure, application layer, application logic, ETL/ELT,
Business analytics layer, algorithms, KPI's and reports including all the underlying software
technology, should be movable from GSP/BA Providers Data Centre As-Is, to IGL's Dedicated
private cloud / Data Centre as per additional cost quoted in SOR.
15.5 The technologies selected by the bidder must be limited to those OEM’s, which have appeared in any
of the last 02 years (any of the latest 02) reports published by Gartner/Forester in the
under-listed area:
 Cloud Infrastructure as a service.
 Data warehouse & Data Management Systems
 Business Analytics / Advanced Analytics / Business Intelligence platform
 Data Integration
16.0 TERMS OF PAYMENTS
Table-A
(Payment Terms)
Amount to be
released in % of Documents to be submitted
SNO. Milestones
rates of line item 1 before amount is released
of Year 1 (of SOR).
Verified documents of team
1 Deployment of Manpower. 10% members deputed for the
project.
Project Plan & Requirement

AS-IS- Successful understanding gathering/specification
2 of IGL business, functions, 10% document specifying system
processes and data systems. &functional requirements( sign
off between vendor & IGL)
1. Solution document specifying

Governance Model (sign off
between vendor & IGL).
2. Detailed design specification
KPI-Successfully defining KPIs,
document specifying Source to
3 matrix, data/system modules 10%
Target mapping and Reporting
and reports.
Data model with presentation
layer details including dynamic
reporting capabilities.(sign off
1. User Acceptance Test (UAT)
PROTOTYPE/DEVELOPMENT- Scripts/ Scenario.
Successfully building a GSP 2. Go-live plan
4 20%
prototype on selected 20-30% of 3. Data Migration plan.
IGL provided data. (sign off between vendor & IGL
for all above documents).
5 DEPLOYMENT/PRODUCTION - 1. Knowledge Transfer
50%
Successful implementation of documents to the IGL.

Rev. 1 64
GSP prototype on complete 2. Full Functional Testing after

100% data for all mentioned Go-Live of deployed model for
systems of IGL. 120 days.
3. Functional and Technical
Specifications documents.
4. Training & Training Manuals
(sign off between vendor & IGL
for all above documents).
Table B
(Payment Terms for each new module from 2.1 to 2.10 of Year 2,refer to SOR)
Amount to be
released in % of
Documents to be submitted
SNO. Milestones rates of line item
before amount is released
2 of Year 2 (of
SOR).
Project Plan and Requirement
AS-IS- Successful understanding gathering/specification document
1 of functions, process and data 10% specifying system & functional
systems.. requirements
(sign off between vendor & IGL)
1. Solution document specifying
Governance Model (sign off
2. Detailed design specification
KPI-Successfully defining KPIs,
document specifying Source to
2 matrix, data/system modules 10%
Target mapping and Reporting Data
and reports..
model with presentation layer
details including dynamic reporting
capabilities.(sign off between
vendor & IGL).
PROTOTYPE/DEVELOPMENT- 1. User Acceptance Test (UAT)
Successfully building a GSP Scripts/ Scenario.
prototype on selected 20-30% of 2. Go-live plan
3 20%
IGL provided data in respect to 3. Data Migration plan.
specific module (mentioned (sign off between vendor & IGL for
from 2.1 to 2.10) all above documents).
1. Knowledge Transfer documents
to the IGL.
2. Full Functional Testing of
DEPLOYMENT/PRODUCTION -
deployed model after Go- Live for
Successful implementation of
30 days.
4 GSP prototype on complete 60%
3. Functional and Technical
100% data for specific module
Specifications documents.
(mentioned from 2.1 to 2.10).
4. Training Manuals
(sign off between vendor & IGL for
all above documents).
Payment Terms for Operation & Maintenance Support and Cloud Hosting Charges:

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Payment for Operation & Maintenance Support and Cloud hosting charges (Refer SOR) shall be
made on Quarterly basis on submission of invoice and relevant documents, duly certified by
Engineer In- Charge.
17.0 Penalty
The penalty for various breaches is as follows:
S No Parameter Penalty Ceiling
For operations and maintenance

period, single instance of failure in
providing different kind of support
will call for following penalty :
S1 : 0.05%
S2 : 0.04%
S3 : 0.03% 5% of the total Contract
2 Service Level Agreement
S4 : 0.02% value
The above percentages are of the
purchase order value. (Sn: Severity
Level, Refer Post Go-Live
Maintenance in GSP/BA
Implementation & Maintenance
Plan).
This penalty shall be over and above the other price reduction clauses mentioned in tender
document.
18.0 ANNUAL MAINTENANCE (AMC) REQUIREMENT
The contractor must follow the AMC REQUIREMENT as stated below but not limited to
and ensure to provide trouble free services as defined in the bid documents.
18.1 Accommodation/ Transportation/ Medical
The contractor shall make his own arrangement for the accommodation of his
personnel and transportation arrangement for visiting IGL sites / office. Owner shall have
no obligation in this respect.
18.2 Discipline
The contractor shall be responsible for the discipline and good behaviour of all his
personnel deployed in the services contracted out.
18.3 Identity Card
The contractor shall arrange to supply / renew identity card to his workforce at his
own cost, if so required by OWNER for security or for any other reasons. Those
contractor‟s personnel shall be required to carry their respective identity cards
while on duty and produce on demand.
18.4 The Engineer-in-Charge Shall Have Power To
i) Issue the contractor from time to time during the running of the contract such
further instructions as shall be necessary for the purpose of proper and adequate
execution of the contract and the contractor shall carry out and bound by the same.
Rev. 1 66
ii) Order the contractor to remove or replace any workman whom the Owner
considers incompetent or unsuitable and opinion of the Owner representative as to
the competence of any workman engaged by the contractor shall be final and binding
on the contractor.
18.5 Indemnity
Contractor shall exclusively be liable for non-compliance of the provision of any act,
laws, rules and regulations having bearing over engagement of workers directly or
indirectly for execution of work and the contractor hereby undertake to indemnify the
Owner against all actions, suits, proceedings, claims, damages demands, losses, etc.
which may arise under minimum wages act, payment of wages act, workman
compensation act, personnel injury (compensation insurance) act ESI Act, Fatal
Accident Act, Industrial Dispute Act, Shops and Establishment Act, Employees
Provident Fund Act, Family Pension and deposit Linked Insurance Scheme or any other
act or statutes not herein specifically mentioned but having direct or indirect
application for the persons engaged under this contract. (A certificate to this effect
shall be submitted by the contractor immediately on receipt of LOA).
19.0 Contract Cum Equipment Performance Bank Guarantee
19.1 Within twenty one (21) days of the receipt of the notification of award/ Fax of Intent, the
successful bidder shall furnish the performance guarantee in the form provided in the Bid
documents.
19.2 The Contract Performance Bank Guarantee shall be 10% of the total contract value against
contract including all applicable taxes and duties. The Contract Performance Bank
Guarantee shall be released within 90 days after the expiry of contract performance
period. Additional one (01) month claim period shall be included beyond the CPBG validity
as per prescribed format.
19.3 The proceeds of the Contract-Cum-Equipment Performance Bank Guarantee shall be
payable to the Purchaser as compensation for any loss or damage resulting from the
Supplier‟s failure to complete its obligations under the Agreement.
19.4 The Contract-Cum-Equipment Performance Bank Guarantee shall be denominated in the
currency of the Contract/ Letter of award and shall be in the form provided in bid
documents in form of bank guarantee issued by a nationalized bank or a scheduled Indian
bank or by the branch of a reputable international bank located in India and registered
with RBI.
19.5 The contractor shall submit a written request for release of Contract performance Bank
Guarantee, on successful completion of defect liability period and all obligations under
the contract.
20.0 CORRESPONDING ADDRESS
19.1 Purchaser:
A. VP (C&P)
Indraprastha Gas Limited,
Sector – IX, R. K. Puram,
New Delhi 110 022
Telephone: +91 (011) 46074661
Fax no. : +91 (011) 26171863
Email : navnit.mangla@igl.co.in / mohit.gupta@igl.co.in

Rev. 1 67
TATWA TECHNOLOGIES LTD. SCOPE OF WORK IGL/ND/C&P/EC14871

SECTION – V
Scope of Work

Rev. 1 68
1.0 IGL Business Processes and Data volume / frequency table:
Sl. Business Interface type

Name of Source System
No. Functions (Illustrative)
IT Helpdesk System Web/Oracle

1. IBM Worklite
IGL Mobile Application (Meter reading apps,
2. Node JS
Field Mobility Apps, Domestic Consumer Apps)
3. Open Source
API / Through Process
ERP (SAP)
Orchestration
1 IT
1.ABAP/Java,
IGL CHARM Portal, Customer Portal, Bill watch 2. Web/JAVA,
System portal, Debar Portal, Complaint 3. DB2,
management System 4. JAVA/DB2,
5. ABAP
File Tracking System(FTS) Excel
AMR for I&C (Industrial & Commercial)

File
Customers
AMR for existing Domestic customers File/API

2 PNG O&M
Steel Pipeline SV (Sectionalizing Valve)
File
Automation
Odorization unit automation Web + File
CNG stations with Site Monitors of Compac

File (CSV)
dispensers
3 CNG O&M
GPS System for LCV Tracking Excel / PDF
4 Marketing Payment Gateway Web / API
5 HR HR- Biometric attendance Excel
6 Q&IM ORM Web
*Illustrative
Total data volume (As of Now): 15 TB to 25 TB (approximately)

Expected data volume growth rate per year: 25 % to 35 % (approximately)
Note:
1. Data refresh rate between GSP/BA system and source systems: 15 Minutes to 24 Hours
2. Report generation: 2 Hours to 24 Hours

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These data refresh times/rates and report generation times will be finalised at the time of AS IS
study, which will be carried out by implementation agency.
Scope for GSP / BA Platform

1.1 KPI Review and Analysis
The Selected vendor will support IGL in reviewing current KPI tree and provide
recommendation of the to-be KPIs to be incorporated in the target GSP/ BA Platform. Report
rationalization based on the KPIs should be done. The vendor will provide leading practices and
knowledge related to the industry to ensure business processes work efficiently with the
support of the new system.
1.2 Development of GSP / BA
The GSP / BA Platform should act as a one-stop solution for data Analytics. GSP should gather
data from various IGL applications and processes, analyze the collected data and offer insights
for IGL to make fast and effective decisions, in respect to dashboard
As and when new applications / systems / processes are implemented by IGL, GSP must be
able to integrate and extract data for analyzing and offering insights that will help IGL in
business decisions. GSP should offer real-time/Pre-defined interval insights for IGL‟s effective
decision making.
The Platform should be developed on cloud (which will be hosted in India). Business
Intelligence / insights should be rendered to IGL in SaaS (Software as a Service) model. The
Platform should be open for IGL team to perform self-service Analytics.
2.2.1 Year-wise scope of implementation:
 In year 1 the following applications are in-scope for integration with GSP:
 ERP (SAP) modules implemented at IGL are:
A. Materials Management (MM) and Quality Management (QM)
B. Financials and Controlling (FI/CO)
C. Project Systems (PS)
D. Plant Maintenance (PM)
E. Human Resources (HR), including Employee Self Service (ESS) and Manager
Self Service (MSS)
F. Sales and Distribution (SD)
G. Industry Specific Utilities (ISU)
H. Solution Manager
I. Business Intelligence (BI)
J. Extended Enterprise Content Management by Open Text (ECM)
K. Document Presentment (DP) by Open Text
L. Customer Relationship Management (CRM)
M. Business Communication Management (BCM)
N. Utility Customer E-Services (UCES)
O. Governance, Risk and Compliance (GRC) – Access control
P. Enterprise Portal (EP)
Q. Net Weaver Process Orchestration (PO)
R. Sybase 365 Money Mobilizer Platform + SAP Enterprise Integration for
Utilities Customer Engagement + Reporting
S. Manufacturing Integration and Intelligence (MII)

Rev. 1 70
 Head End System for Automatic meter reading (for PNG Domestic and Industrial
customers)
 Smart Phone application (for Domestic customers)
 Compac Dispensers online monitoring system
 ORM Tool, to check the Risk Management at Operational Levels
 GPS based System for LCV Tracking
 Portals like CHARM, Customer, Bill watch System, Debar
 Mobile Applications like Meter reading apps, Field Mobility Apps
 Remote Valve Operation for SV stations (SCADA)
 Odorization units
 Complaint management System
 Automated File Tracking System
 MIS Reports
 Payment Gateway
 In year 1 there are manual processes in-scope for integration with GSP –
There are several manual processes in IGL where data is generated in various
forms/type. This data needs to be gathered and brought onto GSP in Year 1. A
web-based or similar application (compatible with mobile browsers / tablet / PC‟s/
Laptops) should be created as an interface for IGL team to enter the data
generated by these manual processes. GSP can then integrate with this web-based
or similar application to gather data.
Key departments within IGL where there are manual processes -
1. CNG Projects:
Dealership Licensing Management System (deals with various dealers
for selling of the Gas) in respect to reviews, exams, renewals,
audits, fees, complaints, investigations, legal actions, and
compliance activities. Further, project status in respect to the civil
work going on, equipment status, and approval mechanism for NOC,
PESO Licensing, power loading status and Land status
2. Project Engineering Services:
Tender mechanism up to selection of vendor, Project status of new
Geographical areas
3. Contracts and Procurement:
Tender mechanism up to selection of vendor.
4. Legal
Status of present and pending legal cases, Legal compliances, etc.
5. Human Resources:
Industrial relationship, recruitment process, training and
development, employee grievances, Estate management, Health
insurance, Fuel consumption by company cars and preprinted
stationary
6. PNG Projects:
Pipe laying status
7. Corporate Communications:

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Information related to corporate communication and corporate

social responsibility
8. Corporate Strategy:
Strategic Planning process, Project wise strategy planning, History of
strategy adopted etc.
9. Internal Audit:
Enterprise Risk management System and auditing system
 In year 2 forthcoming processes at IGL are in-scope for integration with GSP
IGL plans to implement new applications / systems and also automate some manual
processes – forthcoming application / systems / processes noted in the table
below. GSP/BA should have capability to integrate these applications / systems /
processes in Year 2.
Forthcoming Processes
Sl. No. System Description
1 Geographical Information system
2 Smart Device Integration
2 Video Surveillance and analytics system
3 Radio Frequency(RF) tagging of spares
4 CNG Station Automation(SCADA)
5 Integration with Smart Device
6 Fire and Safety Mobile Application
7 Cathodic Protection Automation
8 Network Connectivity Automation
9 Automation of Daily Progress Report
10 Automation of Gas Reconciliation process
1.3 Common Data Format

To implement GSP/ BA Platform, It is required to finalize a common data format by
which all the required systems will provide their necessary information in a same
format which can be further used as an input for GSP/ BA Platform to display the
information in the display board.
The Common Data Format has to be documented and approved such that IGL and
its vendors can build equipment that will be compliant with the CDF. The role of
the CDF is to help enforce consistency with the vision. The CDF is technically
crafted by a competent developer. They should keep in mind the need to pack data
such that the payload is as small as possible reducing data loads at every point in
the system.
1.4 Maintenance of GSP / BA

Maintenance will start after successful completion of production deployment,
which is mentioned in the SOR. Maintenance will include (GSP) Platform and (BA)
application support, on-site support to address ad-hoc requests from IGL team.
Scope of work, not limited to, during the Maintenance Phase:
1. Enterprise data warehouse management
2. Defect analysis and fixing
3. Platform upgrades and service patches
4. Performance review and improvements
5. Testing
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2.0 FUNCTIONAL REQUIREMENTS, ARCHITECTURE & METHODOLOGY FOR GSP / BA PLATFORM:
2.1 Key Functional requirements for GSP/ BA Platform (Not Limited To)
 Generate reports and dashboards.
 Capable of refreshing data on Pre-defined interval basis.
 Compliance to latest Common Data Format (CDF) protocol in order to communicate
with third party applications.
 Enable self-service Business Intelligence / Analytics for IGL.
 Should have mobile application support (mobile App).
 Accessible through internet.
 The proposed cloud solution must have the capability to transfer/shift, the entire
technology, including dedicated cloud infrastructure , application layer, application logic,
ETL/ELT, Business analytics layer, algorithms , KPI's and reports including all the
underlying software technology, from GSP/BA Providers Data Centre, As-Is, into dedicated
private cloud in future, if so desired by IGL.
 Comply with third party digital security for SSL/TSL compliance.
 Inbuilt email feature, message alerts.
 Compatible with devices such as scanner, printer and Wi-Fi projectors, video wall etc.
 Inbuilt document management feature and should support various extensions such as .doc,
.docx, .pdf, .xls, xlsx, .txt, .rtf, .bmp, .jpeg, .jpg, .png, etc.
 The Platform should be capable of performing advanced analytics (predictive,
prescriptive)
 Integrate available data from third party systems.
 The entire solution (during prototype, production, and deployment phase) including Data
(during prototype, production, and deployment phase) must be hosted in India as per RBI /
MEITY guidelines
 Provided solution shall be compatible with the available IGL Hardware & Software.
 Scalable up to the extent to cater the IGL‟s 5 years future requirements in terms of
horizontal and vertical growth (Including acquisitions, new geographical areas).
 Capability to Integrate with big data BA and analytic tools, such as Hadoop, Power
Pivot, HANA, Oracle Big Data and Cloud Era etc. The BA analytical tools should
integrate with multiple databases (including those currently deployed in IGL),
multiples application types (currently implemented and planned in the future) and
big data.
 GSP/BA's Cloud Hosted solution infrastructure must be physically dedicated to only
IGL's GSP/BA application and the underlying GSP/BA technology layer and

Rev. 1 73
resources should not be shared with any other customer of the Service provider
during the time of contract to avoid security breaches, IP related infringement
issues, reduction in performance arising out of competing resource demand from
any non IGL GSP/BA application etc.
 The solution should allow both unlimited users and concurrent sessions to access
and use the overall application for user base specified in the bid document.
 GSP/BA solution should be compatible with SAP BW/4 HANA.
2.2 Architecture / Methodology of GSP / BA Platform

GSP / BA Solution Architecture
Representative architecture for GSP / BA:
2.3 Architecture methodology:
Architecture
Key points to be noted of (but not limited to):
1. Should have failover, redundancy, back-up, and recovery options
2. Should offer development and test environments in addition to the production
environment
3. Runs on standard operating systems and hardware.
Scalable and Sustainable

GSP/ BA Platform should be sustainable and scalable horizontally and vertically with
provisioning to scale up and down. Sustainability requires the Platform to use software‟s,
tools, frameworks etc. which have a large user base, with provision for regular long-term
support and upgrades. The GSP Platform should be based on an engineered system to be
able to provide highest available architecture with the database working in active-active
configuration.
For a future proof perspective GSP data Platform should have built-in DR solution
capabilities, to replicate the changes happening in the database across multiple DR site in
synchronous and asynchronous mode as this may be desired to configure in future.

Rev. 1 74
Pluggable and Loosely coupled Components

GSP/ BA Platform should be built with open standards and open APIs with plug-n-play
capabilities. The system should be designed to plug-in new technologies and components
in a seamless manner, cost effectively. Similarly any obsolete technologies or components
should be removed without impacting any other component of the system. The
components should be loosely coupled to allow changes in applications that are integrated
with it and in any sub-system level without affecting other components and system. It
should be architected to work in a heterogeneous technical environment. . Solution should
provide an in-house / on premise cloud capabilities for easy provisioning, cloning,
patching, monitoring and management of databases.
Ease of Deployment
Integration of departmental Vertical applications with GSP/ BA Platform should involve
minimal changes (ideally to the extent of exposing their existing APIs or developing new
APIs if required) in the respective applications. Also, Application integration with GSP/ BA
Platform should happen seamlessly across all the channels (as opted for by the integrating
department) simultaneously.
Heterogeneous and Interoperable

GSP/ BA Platform should be designed keeping in mind that information flows across
applications owned by different departments. System should be able to integrate and
interoperate with various other external systems, processes and applications. The ability
of the solution to easily and in a relatively seamless manner integrate with external
entities, interoperate with multitude of technologies is a significant criterion while
selecting the technology.
Service Analytics
GSP/ BA Platform should be able to generate insights on quality and quantity of services
delivered and the gaps, potential areas, through Service Analytics in the form of
diagnostic, descriptive, predictive and prescriptive. These include, but not restricted to,
on-demand reports which can be configured, filtered and customized by participating
departments and aggregated across various departments at the apex level of IGL. Relevant
dashboards should be available for decision makers about the Platform‟s performance and
usage and insights on user preferences for different services.
Security
GSP/ BA Platform shall have capability to manage security and privacy at multiple levels.
A transactional service may require higher security levels than an ordinary information
service such as status check or normal enquiry transactions. Non-functional requirements
such as data security, user authorization and access control need to be taken into account
while designing the components of the application. Some of the Key requirements are
listed below (but not limited to):
1. Have a centralized user management module and a role based access control
mechanism
2. Should provide a single sign on (SSO) solution to log on to all services of GSP/BA
Platform.
3. Support Kerberos Authentication for data
4. Manage critical security updates within 30 days of availability from supported
operating system supplier(s)
5. Can deploy read-only access for web displays and application servers

Rev. 1 75
6. Must support secured access to databases via firewalls

7. Should support native optional database level encryption on the table columns,
table spaces or backups as well as the network traffic between the
applications.
8. GSP database should restrict the access to transactional data to high privilege
users.
9. Underlying data in the GSP Platform should be secured and encrypted while in
transit / at stage.
10. The solution must be in line with latest release of ISO 27001:2013
11. The Service Provider warrants that IGL‟s data shall be used by the Service
Provider solely for the purpose of providing IGL scope of services set out in this
RFP document
12. The Service Provider warrants that IGL data shall not be removed from the
approved hosting facilities unless with the specific authorization of IGL or as
part of agreed backup procedures
13. The Service Provider warrants that all staff engaged on the project shall comply
with IGL‟s IT, digital security and governance policy requirements and ethical
practices
14. The Service Provider warrants that upon transition or termination of the
contract, all the data will be transitioned to IGL and the service provider will
permanently destroy all data at their end based on mutually agreed terms and
conditions
15. Should support database multi-tenancy where the database instances are well
isolated for the security and scalability perspective but can be managed as
single instance.
16. GSP Database should provide should provide data masking and data redaction
capabilities esp. for financial and VIP data.
Ease of Integration with internal / external interfaces

GSP/ BA Platform should have open API based architecture that facilitates easy integration
with and by external applications within and outside the IGL application portfolio.
System Administration Tools
 Tools for managing data archives, monitoring the performance, managing users
 Audit trail for system usage and configuration changes
 Supports diagnostics, logs, and monitoring, including alarms, alerts, and
notifications.
 Tools for monitoring health and performance of GSP / BA (Application, Database,
Infrastructure viz. compute, storage and network).
 The setting up Infrastructure and software Platform should be monitored by OEM to
get the right configuration / set up suited to requirement. This will ensure OEM
participation in the project.
 The Service provider will ensure OEM participation in project for following
operational aspects of the solution
a. Installation and configuration: comprehensive standard system hardware
installation including site audit, installation and configuration, hardware,
network and operating system functional validation
b. Monitoring: Predictive monitoring provides 24*7 proactive system monitoring

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c. Cloud Administration: manage and maintain the Infrastructure services

resources and the software Platform services
d. Cloud Support: management of product support service requests for all
layers including hardware and software
e. Backup and Restoration: regularly scheduled backup of the appliance
infrastructure
f. Upgrades: Management of onboarding of new Cloud services and
enhancement to existing services
g. Patching: Periodic deployment of patches to proactively keep GSP
infrastructure upto date
h. Change Management: maintaining the integrity of the GSP environment in a
proactive manner by governing all change requests and maintenance
records
i. OEM will also work with the bidder for Architecture design and review
2.4 GSP / BA Functionality
a) Data Acquisition and Integration

Depending on the mode of data acquisition, the bidder will be required to propose
different solutions as mentioned below:
 ETL/ELT (Extract, Transform & Load) / (Extract, Load & Transform): It is required
that for data movement and transformation, ETL/ELT solution be used. The
proposed ETL/ELT solution shall also be leveraged to perform complex
transformations such as reformatting, aggregating, converting large volumes of
data from multiple sources and help in cleansing.
 Based on the data profiling, the service provider will define data quality rules to
be followed and /or data cleansing rules to be applied in the ETL process. Data
quality/cleansing/harmonization will be in the scope of work of the service
provider. Raw data from systems, field and other sources may require review and
cleaning for which the bidder may use appropriate tools, processes and other
resources as may be required. The bidder shall specify their data cleaning
approach.
 Mapping of the modules from SAP to GSP including identification of the source
header will be responsibility of the Bidder. IGL will only provide the interface,
but bidder will ensure necessary functional / technical consultants to understand
the source data in SAP and map it to the dimensions and measures in GSP layer.
b) Data Processing and Data Quality

This layer will enable to perform data processing tasks such as data validation, data
transformation, data standardization and data enrichment, data quality etc. on the
incoming data.
This layer will create the foundation for IGL to get insight into data, identify and detect
non-validated data, standardize and help in de-duplication of data to obtain single view of
the data in the warehouse. Data quality is the critical requirement in this engagement and
the vendor is required to propose, as part of the technical proposal on how it plans to
implement data quality. It may happen that there exists discrepancies in the source data

Rev. 1 77
and the same shall be most ideally be captured during the data acquisition and processing
activities.
For every data captured from the source system, there shall ideally be data quality
processing against preset rules or through outlier analysis, and if found to be discrepant,
shall be flagged before being put into the data warehouse. Reports should be prepared for
all such discrepant records per source system, and the same should be shared with the
proposed system.
The Platform should be able to ingest different types of data (structured and unstructured
data) from different types of sources; the minimum list of IGL data sources is already
listed.
c) Enterprise Data Warehouse
The primary role of the Enterprise Data Warehouse will be to address high performance
and multidimensional reporting requirements of IGL. This layer shall ideally store the
logical data model in a high normal form with an intention to eliminate duplication. For
high performance the data Platform should support dual (both) row and column format in-
memory transactional processing.
Depending on the solution designed, the layer may contain aggregates, dimensions, facts
or can store data based on various subject areas, enabling IGL to easily grow as the new
entities and attributes are added in future. The purpose is to store data in a single
integrated data format, designed to promote cross-functional usage and exploit right data
from right Platform thereby creating a single view of the business.
GSP Data warehouse should have inbuilt storage management capabilities of managing the
database files, should provide capability for mirroring and striping the database files and
their recovery, to enable for high availability, high I/O performance and ease of database
manageability. A single/common storage management instance should be able to manage
multiple databases.
d) Reports and dashboards

IGL would like to enable the senior officials and other specific user groups with the facility
of dashboard to provide snapshots of business and key parameters to be monitored.
Dashboard shall mandatorily be dynamic and is expected to have the rich visual
representation and analysis capability. Depending on the data and report story, graphical
or statistical representation must also be considered. Another requirement is the ability of
the dashboards to be made available on mobile devices. The dashboard should allow user
to drill down to the intended level of details on the different dimensions. The layout and
format of the dashboards would be recommended by the selected vendor based on their
business expertise, in consultation with the user groups.
Alerts need to be generated by the BA system based on the business requirements and the
thresholds to be defined.
Reports should be easily accessible over mobile devices (including tablets), and that
reports/dashboards retain their actual format and not get deformed.
Reports to be displayed user role wise. Module wise reports should be displayed if required
by business. Option for export to excel, PDF, and other formats to be there so that the
extract of GSP/ BA Platform data can be used further.
Reports should have “drill-down” feature to view or analyze data.
e) Analytics

Rev. 1 78
GSP / BA should support the following:

 Download data from the system easily for offline analysis
 Users can write simple and complex queries, including roll-up aggregations and
summaries without needing programming expertise.
 Time series analysis of data
 What-If analysis
 Advanced analytics – predictive / prescriptive modelling for the KPIs defined by IGL
during “AS-IS” / “KPI defining” phase of the project.
 Can backfill calculation results to represent new or adjusted calculation routines
3.0 GSP / BA IMPLEMENTATION AND MAINTENANCE PLAN:
a. Milestones
Time period
SNO. Milestones
(months)
AS-IS
KPI
2
8
GSP / BA PROTOTYPE
Year 1 Requirements
PRODUCTIONDEPLOYMENT
4
4
Change Management
5
i. Year 2 key milestones / activities
Time period
SNO. Milestones
(months)
Maintenance 12
k. Ongoing support for General Service Platform
1 iv. Successfully defining new KPIs which are
Year 1

Rev. 1 79

2
in-scope for Year 2
KPI
2.1 12
2.2 12
scope for Year 2
Change Management
ii. Year 3 key milestones / activities

Time period
SNO. Milestones
(months)
Maintenance
KPI
business priorities
New applications integration
3 12
Change Management
4 12
b. Implementation and Maintenance lifecycle
i. Project Management
1. Set-up Project Management Office (Program Governance Body)
2. Create Project Plan
3. Draft Project Scope
4. Define project phase wise activities
5. Define RACI (Responsible, Accountable, Consult, Inform) matrix
6. Set-up project status review cadence
7. Create Resource deployment plan
8. Manage Risks and track mitigation plan
9. Define SLAs for Maintenance phase
10. Review metrics to evaluate performance against SLAs

Rev. 1 80
ii. Business and Requirement Analysis

The vendor shall perform detailed capturing of the business and functional
requirements.
1. A detailed stakeholder analysis will have to be performed to identify the key
stakeholders, and how the proposed system can benefit them. Subsequent
sessions will then be conducted with the stakeholders to understand their key
expectations, and possible benefits can be finalized accordingly
2. The activity shall capture key requirements with regard to data requirements,
reports and their formats, dashboards and their formats etc.
3. Vendor shall carry out a detailed assessment to validate and finalize the
functional requirements
4. The vendor will be required to create a detailed Business Requirement Document,
which shall capture the key outcomes of the Business Analysis that has been
performed, together with the finalized requirements
5. Master Data Management strategy, Data Governance
6. Evaluate BA tools to find suitability to IGL‟s technical ecosystem and support
functional needs
iii. KPI Analysis

The vendor will support IGL in reviewing current KPI tree and provide
recommendation of the to-be-KPIs to be incorporated in the target BA (GSP)
Platform. GSP solution should provide inbuilt capability for visualization of strategy
and scorecard management (sample deliverables below).
Report rationalization based on the KPIs should be done. The vendor will provide
leading practices and knowledge related to the industry to ensure business processes
work efficiently with the support of the new system.
The activities would be following:
1. Revisit the existing business KPIs and perform an assessment.
2. Recommend to-be KPIs based on industry leading practices.
3. Report rationalization based on the identified KPIs.
A detailed KPI tree for each area should be prepared to the lowest granular level
highlighting symptom, root cause and potential business action/remediation plan. As
part of this activity GSP solution must also display, out of the box,
• KPI watch list
• Strategic tree to analyze root cause
• Cause and effect along with scorecard matrix.
This would facilitate IGL to understand and build organizational strategy for a
profitable and efficient business.

Rev. 1 81
Sample deliverable is as follows
Strategic Value Symptoms Root cause: Root cause: Level 2

intent drivers Level 1
Detail Root Identified Root Cause 1

Symptom Indicator
1 Cause
Value
Driver Identified Root Cause 2
1 Symptom Indicator
2
Symptom Indicator
1
Achieve
Targets for Value
domestic Driver2
connections Symptom Indicator
2
Identified Root Cause 1
Detail Root
Cause Identified Root Cause 2
Symptom Indicator Drill-down Indicator Potential business action
Drill down ► Potential business action/Remediation

Symptom Indicator 1
indicator/Performance Measure Plan

Symptom Indicator 2

Symptom Indicator 3

Symptom Indicator 4

Rev. 1 82
iv. Solution Analysis, Architecture and Design
The Selected Vendor shall design integrated solution architecture to deliver the business and
functional requirements.
1. The solution thus designed should have seamless integration among all the constituent
components and shall include the application architecture, user interface, database models,
security/user access details etc.
2. The solution architecture document shall highlight the major components of the solution and
map it to the requirements identified. The detailed design document shall describe complete
low level details of various components identified in solution architecture, including custom
configurations whenever required
3. Vendor shall ensure that the data model, interface designs, and other components are
designed as per globally accepted best practices
4. The solution should include the hardware capacity recommendations (Server specifications
showing necessary Scalability, along with High Availability and Disaster Recovery set-up,
underlying Network Design and Bandwidth requirements etc.) for supporting the business
expectations for Availability/ Business-Continuity and timely Operations etc.
5. Historical data of at least 3 years shall be used in analysis
v. Solution Development and hosting of different solution Components

The Selected Vendor shall be responsible for setting-up, hosting and maintaining the
solution in a SAAS model and data must be hosted in India.
Vendor shall have the overall responsibility for development/customization,
integration, testing and rollout of all components of the proposed solution, in a
manner that all functional and business requirements are captured. In this process
the vendor will be responsible for provision and maintenance of the underlying
common IT infrastructure on which GSP/ BA Platform will be hosted and deployed.
vi. Security Checking, Cyber security Auditing an compliances

The Selected Bidder would be responsible to get the security audit (functional,
nonfunctional, security aspects) of the GSP/ BA Platform completed through STQC or
any empaneled agency of STQC as part of its scope of work.
vii. Testing
On completion of application development, the application will be rigorously tested
by the IGL Testing team. In this phase the testing team will do the Integration
testing, Functional Testing, Regression testing or any other testing which is needed
for assessing the systems ruggedness in terms of desirable functions. Accordingly,
development team will fix all the bugs reported by testing team to ensure the smooth
running of the application. In this phase following activities will be performed by
testing team.
1. Requirement Analysis from testing point of view and prepare a Requirement
Traceability matrix
2. Test planning would be done to identify what are the major functional &
Non-functional components would be tested
3. Preparation of test plan/strategy document for various types of testing
4. Test effort estimation and Resource planning and determining roles and
responsibilities

Rev. 1 83
IGL shall perform a detailed User Acceptance Testing (UAT). The vendor shall provide
and ensure all necessary support to conducting the acceptance testing including
sharing necessary project documentation, source code(wherever applicable), and
system designs and developed, testing strategy, test cases developed for the project
executable, test results etc. The vendor should leverage their business expertise to
help IGL create the UAT test cases and scenarios.
The UAT be done on a sample of 20-30% of Data identified for each process / system
/ application by IGL which the GSP/BA Bidder will have to extract and use for
acceptance testing. This Data will be stored in Encrypted form in the Database.
viii. Go Live and Deployment

The selected vendor will have to shift/migrate the application from
Development/Pre-production hosted environment to a fully scaled up Production/Go
Live environment, As-Is, on a dedicated private cloud infrastructure for IGL in India .
Pre-stabilization and Post Go-Live, assistance would involve support through
completion of stabilization, system monitoring, and optimization as needed. Within
this phase, the project implementation would complete and support responsibility
will be continued by the vendor. Vendor will provide support through completion of
stabilization, system monitoring and optimizations.
ix. Post go-live maintenance (Under Operations & Maintenance support period)
Once GSP / BA is deployed into production, support team should be responsible for
monitoring the health and performance of GSP / BA. The operations and maintenance
team will be responsible for the following –
1. Platform up-time as per SLAs
2. Application up-time as per SLAs
3. Define severity matrix and seek approval from IGL, if new matrix improves the
system performance / stability in respect to under mentioned SLA‟s including
performance guarantee uptime.
4. Use industry leading software to manage production incidents / user requests
5. Review incidents / user requests with PMO to prioritize based on severity
6. Analyze Defect root-cause
7. Fix defects as per SLAs
8. Review SLAs periodically with PMO evaluating penalties
9. Performance tune application components
10. Define Escalation Matrix in agreement with IGL.
11. Provide a Technical case ID / Common Case ID, which will be valid till problem
resolution.
12. Provide availability on-site / telephonic for 24*365 (i.e. round the calendar
year)
13. Provide technical support shall be available in English / Hindi.
14. Ensure Application upgrades and service patches.
SLAs, Severity Resolution times, Severity Descriptions –
Parameters Objective How to measure?
Productivity ► Report with number of incidents by

► Reduce the No of incidents
severity level to analyze the trend

Rev. 1 84
► No of defects recorded in UAT / SIT

Quality ► No of defects post production within
► Quality of delivery
4 weeks of deployment (defect
leakage)
► First Time Right
Accuracy ► No of tickets re-opened
► In-time RCAs for Severity 1 & 2
► Report with details of RCAs
Incidents
Consistency ► Reduce Ad-hoc requests from ► Report with details of ad-hoc
business / IT requests to analyze the trend
Incident Severity Response Time Resolution Time

Level
S1 30 minutes <04 hours
S2 120 minutes <12 hours
S3 4 hours <24 hours
S4 12 hours <48 hours
Response / Resolution Time: Time measured from generation of Technical case ID / Common
Case ID
Performance Guarantee Uptime: 99.5% (Yearly Basis)

Severity
Description
Level
Cloud Platform is down (or)
S1
Report / Dashboard is unavailable
S2 Report / Dashboard has data discrepancies
S3 Report / Dashboard has obsolete or stale data
S4 Report / Dashboard formatting is incorrect
c. Organization Change Management and Training

A critical component of the project will be effective organizational change management
which includes thorough technical and end-user training, effective communication and
successful stakeholder participation for adoption of Business Intelligence and making it a
part of enterprise decision making. The vendor will work with IGL to develop an
Organizational change management plan and a comprehensive training program. This
includes development and execution of a communication plan, involvement in
presentations, stakeholder forums etc., and the development of a training plan, training
curriculum and other training documentation, materials and media.
During this period, Vendor will engage dedicated experts to provide training to concern
users. Training will be imparted to the user community on the execution of GSP/ BA
Platform application software onsite.

Rev. 1 85
24. GSP / BA delivery team
a. Implementation team
IGL expects the bidder to have at the minimum the following key roles during year 1 and
year 2 for GSP / BA implementation. Minimum Onsite deployment %age is mentioned as
under:
1. Project Lead (50 %)
2. Sector Specialist (50 %)
3. Specialist Consultant (80 %)
4. Analytics Expert (40 %)
5. IT &Data Management Lead (80 %)
6. Project Team Member (100 %)(Min. 4 members of different profile) (Ex: ETL
developer, BI developer, Business Analyst & Cloud Platform Admin)
b. Maintenance team
IGL expects the bidder to have at the minimum the following roles during year 2 and year
3 for GSP / BA maintenance. The implementation team (developers) should rollover into
Maintenance team for stabilizing the Platform.
1. Project Lead (30 % in year 3)
2. Analytics Expert (25 % in year 3)
Project Team Member (100 %)(Min. 3 members of different profile) (Ex: ETL developer, BI
developer, Business Analyst & Cloud Platform Admin)

Rev. 1 86
TATWA TECHNOLOGIES LTD. FORMS AND FORMATS IGL/ND/C&P/EC14871

SECTION – VI
Forms and Formats

Rev. 1 87
Form F-1
BIDDER‟S GENERAL INFORMATION
(Information must be provided in the bidder’s letter head)
To
M/S INDRAPRASTHA GAS LIMITED,

NEW DELHI
1-1 Bidder Name:
1-2 Number of Years in Operation: ____________________________________
1-3 Address of Registered Office:
City District
State PIN/ZIP
1-4 Operation Address

if different from above:
City District
State PIN/ZIP
1-5 Telephone Number:
(Country Code) (Area Code) (Telephone Number)
1-6 Mobile Number, if any
1-7 E-mail address:
1-8 Website:
1-9 Fax Number:
(Country Code) (Area Code) (Telephone Number)
1-10 ISO Certification, if any {If yes, please furnish details}
1-11 Bid Currency
1-12 Port of shipment
1-13 Whether Supplier / Manufacture/Dealer/Trader/Service provider

Rev. 1 88
1-14 Type of Material Supplies :
1-15 Nature of firm : Partnership firm/Prop firm / LLP/Private limited /Public

ltd/Others
1-16 If others please specify
1-17. Details of Directors/ Proprietors/ Partners
(Kindly attach separate sheets giving details for name of directors / proprietors and their stakes)
along with the supporting documents.
1-18 Banker‟s Name :

1-19 Branch :
1-20 Branch Code :
1-21 Bank account number :
ONLY FOR INDIAN BIDDERS
1-22 Excise Registration number : Not Applicable
1-23 Excise Range : Not Applicable
1-24 Excise Division : Not Applicable
1-25 Excise Collectorate : Not Applicable
1-26 Local ST No. : Not Applicable

1-27 CST No. : Not Applicable _
1-28 PAN No. :
1-29 TIN No.:
1-30 Whether SSI Registrant Or not :
1-31 GSTN Registration no:
(SIGNATURE OF BIDDER WITH

SEAL)
Note:
 Bidders have to submit the supporting document confirming the above registrations (S.NO.
15 to 31) as attachment.

Rev. 1 89
Form F-2
BID BOND PROFORMA / PROFORMA FOR EMD
Bank Guarantee No.:
Date:
To
NEW DELHI.
TENDER NO. _____________________________________ FOR CARRYING OUT

______________________
WHEREAS………………………………... (HEREINAFTER CALLED „THE Bidder‟ has submitted his Bid

dated…………….. for carrying out of ………………………………… (Herein after called „The Bid‟) KNOW ALL
MEN by these presents that WE ……………………………………. (hereinafter called „The Bank‟) are bound
unto INDRAPRASTHA GAS LIMITED, IGL Bhawan, 4, Community Centre, Sector – IX, R. K. Puram,
New Delhi 110 022 (herein after called „IGL‟) in the sum of …………………………….. for which
payment well and truly made to IGL, the BANK binds itself its successor and assigns by these
presents. Sealed with the Common Seal of the said BANK this ……….. day of …………2017
THE CONDITIONS of this obligation are:
1. If the Bidder withdraws his Bid during the period of Bid validity specified by the Bidder on
the Bid Form; or
2. If the Bidder, having been notified of the acceptance of his bid by IGL during the period of
bid validity
a) Fails or refuses to execute the Contract Form, if required: or

b) Fails or refuses to furnish the PERFORMANCE SECURITY in accordance with the Instructions
to the Bidder.
We undertake to pay IGL upto the above amount upon receipt of its first written demand, without
IGL having to substantiate its demand, provided that in its demand IGL will note the amount
claimed by it is due to it owing to the occurrence of one or both of the two conditions specifying
the occurred condition or conditions.
The Guarantee will remain in force upto and including 60 days after the period of bid validity and
any demand in respect thereof should reach the BANK not later than the above date.
(Signature of the BANK)

(Signature of the Witness)
Name & address of Witness:
Date:

Rev. 1 90
Form F – 3 A
ANNUAL TURNOVER
Bidder must fill in this form
Annual Turnover data for the last 3 years:

For Indian Bidder:
Year Amount
(in INR)
Year 1: 2016-17
Year 2: 2015-16
Year 3: 2014-15
1. The information supplied should be the Annual Turnover of the bidder

2. A brief note should be appended describing thereby details of turnover as per audited
results.
SEAL AND SIGNATURE OF THE BIDDER
For Foreign Bidder:
Year Amount
(USD/ Euro)
Year 1: 2016
Year 2: 2015
Year 3: 2014
1. The information supplied should be the Annual Turnover of the bidder

2. A brief note should be appended describing thereby details of turnover as per audited
results.
SEAL AND SIGNATURE OF THE BIDDER

Rev. 1 91
Form F – 3 B
FINANCIAL STATUS
Bidder must fill this form
FINANCIAL DATA FOR LAST AUDITED FINANCIAL YEAR
Description For the year of 2016-17( For Indian

Bidder)
For the year of 2016 ( For Foreign

Bidder)
Amount Amount
(in INR) (in USD/ Euro)
1. Current assets
2. Current Liabilities (including secured and un-

secured short term loans & working capital
loans)
3. Working Capital (Current Assets-Current

liabilities)
4. Net Worth
Owners funds (Paid up share capital and Free

Reserves & Surplus) (NW)
1. Attached are copies of the audited balance sheets, including all related notes and income
statement for the last Audited Financial year, as indicated above, complying with the
following conditions?
 All such documents reflect the financial situation of the bidder
 Historic financial statements must be audited by a certified accountant.
 Historic financial statements must be complete, including all notes to the financial
statements.
 Historic financial statements must correspond to accounting periods already completed
and audited (no statement for partial periods shall be requested or accepted)
SEAL AND SIGNATURE OF BIDDER

Rev. 1 92
Form F-4 A
CHECK LIST FOR AGREED TERMS AND CONDITIONS
For Indian Bidders
S.No. DESCRIPTION BIDDER‟S CONFIRMATION
1. Price Basis FOT-Site (IGL‟s site)

2. Firm & Fixed Prices Accepted
3. Contract as per scope defined in the Tender Included
documents
4. All Taxes, duties, levies, etc. included in price Included
5. Packing & Forwarding is Included in unit price Included
6. Delivery period (As per Tender document) Accepted
7. Guarantee/ Warranty Clause Accepted
8. Price Reduction Schedule as per Tender Accepted
document
9. Term of Payments (As per Tender document) Accepted
10. Contract-Cum-Equipment Performance Bank Accepted
Guarantee to be submitted as per tender
document
11. Firm Price (during the entire duration of Accepted
contact)
12. Validity of bid & bid security Accepted
13. Bid Security (EMD) Submitted
Details of EMD: DD/ BG No. ________________
Dated___________
For Rs. ____________
Bank Name:
14. Bid Document fee (If not submitted earlier) Submitted
DD No. & date: ________________
Bank Name : ___________
Amount Rs. ____________
15. Price Quoted as per SOR. Yes

16. Deviation / exception Form 5 Yes
17. Defect Liability Period/ Warranty Accepted
18. GST @ ..…….% Included
19. General & Special Conditions of Contract & Accepted
Technical terms and conditions of the Tender
20. Splitting of qty. among bidders Not Applicable
Name of the Bidder : M/s
Signature :
Name :
Designation :
Date seal:

Rev. 1 93
Form F-4 B
CHECK LIST FOR AGREED TERMS AND CONDITIONS
For Foreign Bidders
S.No. DESCRIPTION BIDDER‟S CONFIRMATION
1. Price Basis DDP-Site (IGL‟s site)

2. Firm & Fixed Prices Accepted
3. Contract as per scope defined in the Tender Included
documents
4. Sea worthy Packing Included
5. Delivery period (As per Tender document) Accepted
6. Guarantee/ Warranty Clause Accepted
7. Price Reduction Schedule as per Tender document Accepted
8. Term of Payments ( As per Tender document) Accepted
9. Contract-Cum-Equipment Performance Bank Accepted
Guarantee to be submitted as per tender document
10. Firm Price (during the entire duration of contact) Accepted
11. Validity of bid & bid security Accepted
12. Bid Security (EMD) Submitted
Details of EMD: DD/ BG No. ________________
Dated___________
For USD/ Euro ____________
Bank Name:
13. Bid Document fee (If not submitted earlier) Submitted
DD No. & date: ________________
Bank Name : ___________
Amount USD/ Euro ____________
14. Price Quoted as per SOR Yes

15. Deviation / exception Form 5 Yes
16. Defect Liability Period/ Warranty Accepted
17. General & Special Conditions of Contract & Accepted
Technical terms and conditions of the Tender
18. Splitting of qty. among bidders Not Applicable
19. Confirmation that Indian Agent Commission is Yes
indicated in Price Schedule
20. IAC - Indian Agent Commission @__ % included in Indicated in SOR
FOB Price
21. Mode of Transport considered
Name of the Bidder : M/s
Signature :
Name :
Designation :
Date Seal:

Rev. 1 94
Form F-5
DEVIATION FORM (On Bidder‟s letter head)
NEW DELHI.
Notes
1) BIDDER may give here a consolidated list of deviations / clarifications / comments for all
sections of the bid documents which for an appropriate offer are considered unavoidable
by him.
2) Deviations / clarifications mentioned elsewhere in the offer shall not be binding on the
IGL and any such deviations if indicated elsewhere other than this form will render the
offer non-responsive and shall liable to be rejected.
3) BIDDER shall state the reason for the deviations in the remark column.
4) Only the deviations listed herein, in conjunction with the original Tender shall constitute
the contract document for the award of the job to the BIDDER.
5) Any clarification raised by the Purchaser/ Consultant should be resolved within 10 days
failing which the bid is liable for rejection.
Sec Page Requirements Deviation by Clarification/ Remarks

No./ No. as per tender Bidder Comments by Bidder
Cls.
No.
1)
2)
3)
4)
5)
6)
The bidder confirms that all clauses of the tender document, which are not listed above are fully
complied by the bidder.
(Signature of the bidder)

Rev. 1 95
Form - 6
CERTIFICATE OF NON INVOLVEMENT OF AGENT (For Foreign Bidder)
To,

NEW DELHI.
Dear Sir,
This is to certify that we have not engaged / involved any Agent /Consultant/Retainer/Associate
who is not an employee of _____________________ (name of your company) for payment of any
remuneration thereof in India or abroad. Therefore, no Agent‟s / Representative‟s / consultant‟s
commission is payable in India or abroad against this Contract.

This certificate should be issued in the Letter Head of the Bidder.
This certificate to be issued only if there is no Agent /Consultant/Retainer/Associate is involved.

Rev. 1 96
Form - 7
PROFORMA FOR DETAILS OF INDIAN AGENT (For Foreign Bidders)
To,

NEW DELHI.
Dear Sir,
Following are the details of Indian agent/ consultant/representative
S. No. Description Bidder‟s response

Name & address of agent / consultant /
1.
representative in India.
The precise relationship between the

bidder and their
2.
agent/consultant/representative in
India.
The mutual interest which the bidder

and Agent / Consultant / Representative
3.
in India have in the Business of each
other.
Any payment which the Agent /

Consultant / Representative in India or
abroad from the bidder whether as a
4.
commission for the contract or as a
general retainer fee to be indicated in
percentage.
Permanent Income Tax Account number

5. of Agent / Consultant / Representative
in India.
All services to be rendered by the Agent

6.
/ Consultant / Representative
Note: Aforementioned information to be supported by necessary documents

Rev. 1 97
Form F-8
DECLARATION ON TENDER DOCUMENT PURCHASED / DOWNLOADED (on Bidder’s
letter head)
No. Date:

IGL Bhavan, 4 Community Centre,
Sector – IX, R.K.Puram,
New Delhi – 110022
Sub:- Bid Document no. IGL/ND/C&P/EC14871 for Development, Implementation And

Maintenance Of General Service Platform/Business Analytical Platform (BA) On SAAS Model
Corrigendum & Reply to bidder‟s queries etc.
Sir,
We hereby confirm that we have read each page of the subject tender document along with
Corrigendum & Reply to bidder‟s queries thoroughly and understood the complete Scope of Work,
Specification and other terms & conditions of tender document. In case of any
contradiction/discrepancy between typed tender document content submitted by bidder and
tender document, tender document will prevail.
We hereby also confirm that tender terms & conditions are acceptable to us and any deviation
other than mentioned in deviation Form F-5 is not to be taken into account.
Yours faithfully,
Signature
Name & Designation
For and on behalf of

Rev. 1 98
Form F-9
PROFORMA FOR LETTER OF AUTHORITY
No. Date:

NEW DELHI.
Sub: Bidding Document for
Sir,
We ______________________________________________________ hereby authorise following

representative (s) to attend the Un-priced Bid opening and Priced Bid opening against above
Bidding Document:
1. Name & Designation _________________ Signature _____________
2. Name & Designation _________________ Signature _____________
We confirm that we shall be bound by all and whatsoever our representative(s) shall commit.
Yours faithfully,
Signature
Name & Designation
For and on behalf of
Note: This letter of authority should be on the letterhead of the bidder and should be signed by
a person competent and having the power of attorney to bind the bidder.

Rev. 1 99
Form F-10
DECLARATION (on Bidder‟s letter head)

Sector – IX, R.K.Puram,
New Delhi – 110022
We confirm that we are not under any liquidation, court receivership or similar proceedings.
We also confirm that we have not been banned or delisted by any Indian Government organisation or
its undertaking or JV CGD company of PSU from quoting.
SEAL AND SIGNATURE OF BIDDER

Rev. 1 100
Form F-11
Details of litigation (on Bidder‟s letter head)
Bidder shall furnish details of litigation cases of the bidder during the last 5 years if any, in this
Form.
Form F- 12
(COVERING LETTER ON LETTER HEAD)
To,
Date:
Subject: Certificate regarding………………………………….
Dear Sir,
We……………………………………………..(name of the Statutory Auditor/Chartered Accountant) are the

Statutory Auditor/Chartered Accountant of M/s……………………………………………………….(name of the
bidder).
We hereby confirm that we have issued following certificate:
1.
2.
3.
Thanking You,
Place: (Signature)
Date: Name of Authorised
Signatory
Membership No.
Encl.: As above
Note: Submission of this form is Mandatory for all the bidders.

Rev. 1 101
Form F- 13
FORMAT FOR STATUTORY AUDITOR‟S/ CHARTERED ACCOUNTANT
CERTIFICATE FOR FINANCIAL CAPABILITY OF THE BIDDER

(For supply of Goods/Works/Services)
We have verified the Annual Accounts and other relevant records of M/s………………………..(Name of
the bidder) and certify the following
A. ANNUAL TURNOVER OF LAST 3 YEARS:
Year Amount (Currency)

Year 1 :
Year 2 :
Tear 3 :
B. FINANCIAL DATA FOR LAST AUDITED FINANCIAL YEAR :
ion Description Year_________

Amount (Currency)
1. Currency Assets
2. Current liabilities
3. Working capital (Current assets-current
liabilities)
4. Net worth (Paid up share capital and free
reserves & surplus)
Name of Audit Firm: [Signature of Authorized signatory]

Chartered Accountant Name:
Date: Designation:
Seal:
Membership no.
Instructions:
1. The financial year would be the same as one normally followed by the bidder for its Annual
Report.
2. The bidder shall provide the audited annual financial statements as required for this
Tender Document. Failure to do so would result in the personnel being considered as non-
responsive.
3. For the purpose of this Tender document (i) Annual Turnover shall be “Sale
value/Operating Income” (ii) Working capital shall be “Current Assets less Current
Liabilities” and (iii) Net Worth shall be “Paid up share capital and Free reserves & Surplus”

Rev. 1 102
TATWA TECHNOLOGIES LTD. FORMS & FORMATS IGL/ND/C&P/EC14871
Form F-14
FORMAT FOR CERTIFICATE FROM STATUTORY AUDITOR FOR DETAILS OF SIMILAR GOODS/ WORK/ SERVICES SUPPLIED/ DONE DURING PAST 5
YEARS
Sr. Description of the LOA/PO Full proposal, Value of Date of Scheduled Date of Reasons Project cost
no goods/works/services /WO address & phone nos. Contract/ Commence completion actual for delay
. no. & of client Name, Order ment of time(month completio in
date designation & (Specify work/servi s) delivery n/supply execution
address of Currency ces or schedule , if any
engineer/officer-in- amount) supply of
charge(for cases goods
other than purchase)
(1) (2) (3) (4) (5) (6) (7) (8) (9) (10)
Place: [Sign. Of authorized signatory of bidder]

Date:
Name:
Designation:
Instructions:
Rev. 1 DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE PLATFORM/BUSINESS 103

ANALYTICAL PLATFORM (BA) ON SAAS MODEL
1. Copies of letter of awards/order/work orders and completion certificate (in case of works/services) or IRN/Proof of delivery (in case of
supplies, if applicable) to be enclosed.
2. The supply/work/services completed earlier than 5 years need not be indicated here.
3. The list of supply/ work/ services not of similar nature need not be indicated here. Failing to comply aforementioned instructions may lead
to rejection of bid.
4. Bidders are expected to provide details in respect of each order in this Annex. The orders cited must comply with the bid evaluation criteria
specified in Tender Document Details provided in this section is intended to serve as a backup for information provided in Offer/Quotation.
Bidder should also refer to the instructions below.
5. A separate sheet should be filled for each LOA/work order/ purchase order.
6. Certificate from the bidder‟s statutory auditors must be furnished in the format below for LOA/Work Order/Purchase Order mentioned
above (separately for each orders)
7. It may be noted that in the absence above certificates, the details would be considered inadequate and could lead to the bid being
considered ineligible for further evaluation.
Rev. 1 DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE PLATFORM/BUSINESS 104

Certificate from the Statutory Auditor regarding Supply of Goods/Works/Services
Based on its books of accounts and other published information authenticated by it, {this is to
certify that LOA/PO/WO no. …………………………………….dated……………was awarded to
………………………………………..(name of the bidder) by…………………………..(name of the client) to
execute……………………………….((name of the supply/work/service). The Supply/ works/services
commenced on ……………………. (date) was/is likely to be completed on…………………………..(date, if
any). It is certified that the total value of contract/order executed
by……………………………………….(name of bidder) was………………………………………………(specify currency &
amount) and executed value was…………………………………(specify currency & amount).
Name of Audit Firm:

[Signature of authorized signatory]
Chartered Accountant:
Date: Name:
Designation:
Seal:
Membership no.:
Rev. 1 DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE 105

FORM F-15
Response Format for QCBS Evaluation Criteria no. 1 (1.1)
Item Response
Client Name
Single point of contact from service Name:
provider’s organisation to address any Phone
queries on this reference no.:
Email:
Client profile including annual revenue
(INR for Indian clients and USD for
foreign clients)
Project start date
Project end date
Contract value (INR for Indian
contracts and USD for foreign
contracts )
Scope of services provided
Locations covered in scope
Key analytics applications
implemented on the project
No. of analytics users
Whether the Platform was hosted on On cloud / In premise
cloud or in premise
Number of full time resources staffed on Peak no. of full time resources over the project
the project duration: Average no. of full time resources over the
(Only include full time resources on project duration:
the rolls of the service provider)
Outcomes achieved
Client reference/reasonable proof
(enclosed letters) – for client reference
through tele-conference, please provide at
least three (3) contacts :
a) Name of Person
b) Designation in the organization
c) Position in the project
d) Contact number
e) E-mail id
Any additional information
I/we hereby declare that the details furnished above are true and correct to the best of my/our
knowledge and belief and I/we undertake to inform you of any changes therein, immediately. In
case any of the above information is found to be false or untrue or misleading or
misrepresenting, I/we am/are aware that I/we may be held liable for it and IGL has the right to
reject the offer in full or part without assigning any reasons, whatsoever.
Name of the CEO/CFO of the bidder:

Sign and Stamp:
Date:
Place:

CERTIFICATE FROM PRACTICING CHARTERED ACCOUNTANT OR

AN APPROVED STATUTORY AUDITOR OF THE FIRM
(LETTER TO IGL ON THE BIDDER’S LETTER HEAD)

To
Indraprastha gas Limited,
Sector- IX, R.K. Puram,
New Delhi- 110022
Dear Sir,
Sub:-Bid Document no. ……………. Development, Implementation and Maintenance of

General Service Platform/Business Analytical Platform (BA) on SAAS Model
We hereby certify the following as true and correct:
Details of contracts entered into by the company in the last 8 years (before <date>) which
has been mentioned in Annexure 1, along with the original contract values are as follows:
No. Company Name Project Date of Contract Value of Duration

Type Contract of
(Focus (INR) contract
Area) (months)
The aforementioned list is verified against the original documents and found true.
Contracts clearly indicate services being rendered by the vendor and the project duration
and value.
For Bidder
Practicing Chartered Accountant or an approved Statutory Auditor of the Firm (with

stamp & authorized signatures)
Place:
Date:

Form F-16
Response Format for QCBS Evaluation Criteria no 2 (Quality of Proposed Team)
Item Response
Team Member Name
Proposed role on IGL Analytics
Project
Educational Degrees
Years of total work experience
Years of work experience in the
Service Provider’s organization
Committed time allocation for this
engagement (%)
Employment Record: [Starting with 1. Duration: From (year) To (year)
present position, list in reverse order 2. Employer name
every employment held] 3. Positions held
Details of all relevant projects led and/or For each of the project, mention the following
executed.
Assignment’s sr. no:
Project Name:
Duration (in month, year):
Location:
Client name:
Project details:
Positions held:
Activities performed:
Client reference:
Contact Person:
Title/Designation:
Tel. No.
Email:
Please state whether the profile meets Please state the requirements and describe how the
the suggested requirements profile meets the requirement
mentioned in the annexure
Any additional information
I/we hereby declare that the details furnished above are true and correct to the best of my/our
knowledge and belief and I/we undertake to inform you of any changes therein, immediately.
In case any of the above information is found to be false or untrue or misleading or
misrepresenting, I/we am/are aware that I/we may be held liable for it and IGL has the right
to reject the offer in full or part without assigning any reasons, whatsoever.
Authorized Signatory :
(Name, Designation and Seal of the firm/Company

Form F-17
Annexure to Covering Letter Submitted by Bidders With Techno-Commercial Bid
1. Technical Solution
Describe the following:

1. To be solution architecture with details of software and tools to be used.
2. Integration Principles
3. Hardware and Software Bill of Materials including the following:
a. Software license details
b. Rationale for software and hardware selected
2. Functional
1. Examples of KPI's you might analyze, the methodology you would use to track them, and how
you would draw out actionable insights
2. Representative samples of the dashboards and reports that you propose to implement
3. Project execution approach and methodology
4. Year Wise Project Organization and Staffing
5. Change management approach and methodology, including training. For training, please
describe the detailed approach for training dissemination. Please include the type of training that will
be provided (classroom, e learning, self-help power points etc.), the audience covered and role of
IGL if any.
3. Transition approach including technology transfer. Please state compliance to transition

timelines and highlight any deviations.
4. Any other information

Form F- 18
Scope of Presentation Referred to in Evaluation Criteria no. 3 (Technical

Presentation)
Scope of demo will include end to end demonstration of 2 use cases.

These will be used to understand the capabilities of the vendor. The vendor will have to
present these use cases to demonstrate their capabilities in :
1. Data Quality and Analysis – Platform should be able to perform Data quality
management and create consolidated database to be used for Analysis
2. Analytics algorithm execution – Platform should be able to generate insight in the area of
IGL CNG & PNG business by leveraging BA & Advance analytics functions for a given set
of data
3. Visualisation of results – Results should be visualized and presented to end users in an
intuitive and engaging manner

TATWA TECHNOLOGIES LTD. SCHEDULE OF RATES IGL/ND/C&P/EC14871
DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE PLATFORM/BUSINESS

SECTION - VI
SCHEDULE OF RATES (SOR)

SCHEDULE OF RATES
FOR
DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE PLATFORM/BUSINESS ANALYTICAL PLATFORM (BA) ON SAAS MODEL
Project : DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE PLATFORM/BUSINESS ANALYTICAL PLATFORM (BA) ON SAAS MODEL
Purchaser : INDRAPRASTHA GAS LIMITED (IGL)
Bid Document No. : IGL/ND/C&P/EC14871
Name of the Bidder:
Price Schedule (Applicable for Domestic bidder)
Total Price
UNIT GST @ Unit Price
inclusive all taxes
Unit Charges ….% on inclusive GST
Sr. No. Brief Description UOM Currency Quantities and duties Col
Column (6) Col (6) + (7)
(8)* Col (5)
Amount % Amount Amount

(1) (2) (3) (4) (5) (6) (7) (8) (8)
A SOR (Schedule of Rates for year-1)
Requirement Study, Design, Installation (software),
1 Development, Deployment, Testing, Training and first Year EA 1
Post Go-Live Support As Per Requirements.
Cloud Hosting Charges -including compute (CPU & RAM),
MON
storage, management and orchestration as infra all
inclusive and Software including operating system,
Number of
2 Subscription / License Charges, other environment tools, 4
months of
database, application software, middleware, BI tools, and
deployment
presentation layer software also all inclusive). A unified
(4 months)
Infra environment
TOTAL AMOUNT=A
B SOR (Schedule of Rates for year-2)
Operations & Maintenance Support including "on site" hand
1 - holding support, customization, enhancement, MON 12
amendments, addition of KPI's for GSP/BA solution.
2 Integration of new modules
2.1 Smart Device Integration EA 1
2.2 SCADA-CNG Stations EA 1
2.3 Fire & Safety Mobile Application EA 1
2.4 Video Surveillance and analytics system EA 1
2.5 GIS EA 1
2.6 Cathodic Protection(CP) Automation EA 1

2.7 Network Connectivity Automation EA 1
2.8 Radio Frequency(RF) tagging of spares EA 1
2.9 Gas Reconciliation(manual system) EA 1
2.10 Daily Progress Report(DPR)(manual system) EA 1
2.11 Subscription / License Charges, other environment tools, Quarterly 4
Infra environment
TOTAL AMOUNT=B
C SOR (Schedule of Rates for year-3)
2 Subscription / License Charges, other environment tools, QTR 4
Infra environment
TOTAL AMOUNT=C
GRAND TOTAL FOR GSP/BA (IN FIGURES)
GRAND TOTAL IN WORDS : ………………………………………………………………………………………………………………………..

Price Schedule (Applicable for Foreign bidder)
Total Charges, DDP IGL

Unit Charges, site
Sr. No.
Brief Description Unit Currency Quantities DDP IGL site
Col (6) * Col (5)
Amount Amount
(1) (2) (3) (4) (5) (6) (7)
A SOR (Schedule of Rates for year-1)
Requirement Study, Design, Installation (software),
1 Development, Deployment, Testing, Training and first Year EA 1
Post Go-Live Support As Per Requirements.
MON
Number of
2 Subscription / License Charges, other environment tools, 4
months of
deployment
(4 months)
Infra environment
TOTAL AMOUNT=A
B SOR (Schedule of Rates for year-2)
2 Integration of new modules
2.1 Smart Device Integration EA 1
2.2 SCADA-CNG Stations EA 1
2.3 Fire & Safety Mobile Application EA 1
2.4 Video Surveillance and analytics system EA 1
2.5 GIS EA 1
2.6 Cathodic Protection (CP) Automation EA 1
2.7 Network Connectivity Automation EA 1
2.8 Radio Frequency(RF) tagging of spares EA 1
2.9 Gas Reconciliation(manual system) EA 1
2.10 Daily Progress Report(DPR)(manual system) EA 1
2.11 Quarterly 4
Subscription / License Charges, other environment tools,

Infra environment
TOTAL AMOUNT=B
C SOR (Schedule of Rates for year-3)
2 Subscription / License Charges, other environment tools, QTR 4
Infra environment
TOTAL AMOUNT=C
GRAND TOTAL FOR GSP/BA (IN FIGURES)
GRAND TOTAL IN WORDS : ………………………………………………………………………………………………………………………..
Note:
1. Bidder to quote prices for all items in each column (i.e. Unit & Total price) and ensure that total prices quoted is for complete scope and terms and conditions of
Tender document.
2. The GST as applicable shall be paid by Owner directly to the concerned authorities in case of foreign bidder and shall be loaded on the quoted price.
4. Tax Deduction at Source (TDS) towards income Tax shall be made by Owner as per applicable rules and TDS certificate shall be issued. Any benefit available to
Contractor against TDS certificate shall be passed on to the Owner.
5. Bidder shall quote prices in the given format of Schedule of Rates and shall not modify the format in any form.

TATWA TECHNOLOGIES LTD. FORMS AFTER AWARD IGL/ND/C&P/EC14871

(BA) ON SAAS MODEL
SECTION VII
OTHER FORMS APPLICABLE AFTER AWARD

CONTRACT – PERFORMANCE BANK GUARANTEE

(To be stamped in accordance with Stamp Act)
Ref: Bank Guarantee No…………….

Date…………………………….
To
INDRAPRASTHA GAS LIMITED
OWNER ORDER NO………………………….DATED………..
Dear Sir,
In consideration of the INDRAPRASTHA GAS LIMITED, NEW DELHI (INDIA) (hereinafter referred to as
the OWNER which expression shall unless repugnant to the context or meaning thereof include its
successors, administrators and assigns) having awarded the work of ……….. to
…………………………..having its Principal Office at ………………………………… (hereinafter referred to
as “VENDOR(SELLER”/”CONTRACTOR)” which expression shall unless repugnant to the context or
meaning thereof include their respective successors, administrators, executors and assigns) the
supply/execution by issue of OWNER‟S Owner order No. ……………….. dated……………. And the same
having been accepted by the VENDOR(SELLER/CONTRACTOR) resulting into CONTRACTS for supplies
of materials equipments/execution of works/services as per above Owner Order having a total value of
…………. for the complete supply of materials/equipments/execution of works/services and the
VENDOR(SELLER/CONTRACTOR) having agreed to provide a Contract performance and
Warranty/Guarantee for the faithful performance of the aforementioned contract and warranty to quality
to OWNER.
We (Bank) ……………having its Head Office at ………………………………………………. (hereinafter

referred to as the „Bank‟ which expression shall unless repugnant to the context or meaning thereof,
include its successors, administrators, executors and assigns) do hereby guarantee and undertake to pay
the OWNER/OWNER, on demand any and all moneys payable by the seller/Contractor to the extent of
___% ( ___ percent) of the Contract price without any deviation and protest as aforesaid at any time up
to……………….and without reference to the VENDOR(SELLER/CONTRACTOR). Any such demand made
by OWNER on the Bank shall be conclusive and binding notwithstanding any difference between OWNER
and VENDOR(SELLER/CONTRACTOR) or any dispute pending before any Court, Tribunals, Arbitrator or
any other Authority.
The Bank undertakes not to revoke this guarantee during its currency without previous consent of OWNER
and further agrees that the guarantee herein contained shall continue to be enforceable till the OWNER
discharges the guarantee. OWNER shall have the fullest liberty without affecting in any way the liability of
the BANK under this guarantee from time to time to extend the time for performance by
VENDOR(SELLER/CONTRACTOR) of the aforementioned contract. OWNER shall have the fullest liberty,
without affecting this guarantee, to postpone from time to time the exercise of any powers vested in them or
of any right which they might have against VENDOR(SELLER/CONTRACTOR) and to exercise the same at
any time in any manner, and either to enforce to forebear to enforce any covenants contained or implied, in
the aforementioned Contracts between OWNER and VENDOR(SELLER/CONTRACTOR) or any other
course of or remedy or security available to OWNER. The BANK shall not be released of its obligations
under these presents by any exercise by OWNER of its liability with reference to the matters aforesaid or
any of them or by reason or any other acts of omission or commission on the part of OWNER or any other
indulgence shown by OWNER or by any other matter or thing whatsoever which under law would, but for
this provisions, have the effect of relieving the BANK.
The BANK also agrees that OWNER at its option shall be entitled to enforce this Guarantee against the
BANK as a Principal Debtor, in the first instance without proceeding against

VENDOR(SELLER/CONTRACTOR) and notwithstanding any security or other guarantee that OWNER

may have in relation to the VENDOR‟S(SELLER‟S/CONTRACTOR‟S) liabilities.
Notwithstanding anything contained herein above our liability under this Guarantee is restricted to AND it
shall be remain in force upto and including ……….. and shall be extended from time to time for such period
as may be desired by the VENDOR(SELLER/CONTRACTOR) on whose behalf this Guarantee has been
given.
Dated this the ________ day of_________2018______at______
1. The guarantee shall not be affected by any change in constitution of the bank or by
absorption/merger of bank with any other body or corporation.
2. The guarantee shall be in addition to and not in substitution for any other guarantees or
security for the supplier/Contractor given or to the owner in respect of said purchase order by
the bank (whether alone or jointly with others.
3. The bank hereby declares that ___________(Name of the person signing on behalf of bank)
__________________is authorized to sign this guarantee /undertaking on behalf of the bank
and to bind the bank thereby.
4. Any notice by way of request, demand or otherwise hereunder may be sent by post/courier to
the bank address and duly verified by proof of delivery will be sufficient & shall be deemed as
claim lodging date by owner.
5. This guarantee is operative at _______________in Delhi NCR (name and address of the
branch) branch, ____________(Place).
6. Details of issuing and operating branches are as under:
Outstation Bank details Local Operating bank details.
Postal Address
Telephone no / Fax No
Contact person
Email ID
7. These present shall be governed by and construed in accordance to Indian law.

Notwithstanding anything contained herein above:-
1. Our liability under this Bank Guarantee shall not exceed Rs. ------------- (amount in
word).
2. This Bank Guarantee shall be valid up to ------------- (Contract period + Min period as
defined in contract/Tender(i.e. 90 days beyond contract/defect liability period whichever
is higher)).
3. We are liable to pay the guaranteed amount or any part thereof under this Guarantee
only and only if you serve upon written claim or demand on or before -------------.”(1
month beyond expiry date.)
WITNESS
(Signature) (Signature Bank Signatory)
Bank Rubber Stamp

(Name) (Name)
(Official Address)
Designation with Bank
Stamp plus Attorney as
Per Power of Attorney
No…………………….
Dated…………………


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TATWA TECHNOLOGIES LTD.

COMMERCIAL TENDER IGL/ND/C&P/EC14871

INDRAPRASTHA GAS LIMITED (IGL)

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF

TENDER DOCUMENT NO. IGL/ND/C&P/EC14871 DATED 25.06.2018

1 21.06.2018 Client comments Satrughna Siddha Ayaskanta

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE

INVITATION FOR BIDS (IFB) .............................................................................................................. 8

16.0 DOCUMENTS ESTABLISHING BIDDER‟S ELIGIBILITY AND QUALIFICATION ............ 26

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE

7.0 DELAYS BY OWNER OR HIS AUTHORISED AGENTS : ................................................... 41

55.0 EVALUATION OF PERFORMANCE ............................................................................... 57

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE

II. BUSINESS AND REQUIREMENT ANALYSIS ............................................................................. 81

DEAR SIR, ....................................................................................................................................... 107

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF

INVITATION FOR BIDS (IFB)

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE

OPEN INTERNATIONAL COMPETITIVE BID

BID DOCUMENT NO. IGL/ND/C&P/EC14871

NOTICE FOR INVITATION OF BIDS (IFB)

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE

4.0 DURATION OF CONTRACT

Year 1 key milestones / activities

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE

Year 2 key milestones / activities

Year 3 key milestones / activities

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE

5.0 BID VALIDITY

Tender Document Number IGL/ND/C&P/EC14871

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE

The bid will be submitted in two parts as below:

PART- I (UN-PRICED BID)

PART-II (PRICED BID)

Entire bid offer shall be properly arranged.

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE

3. Credentials of the bidder or its principal or member company/firm /OEM will be

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE

c) Entity as a bidder to submit Memorandum of Understanding (MOU) between constituent

f) If any stakeholder of bidding Consortium/JV is found black-listed/debarred/on holiday,

h) Participating consortium / JV shall submit agreement clearly defining scope and

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE

11.0 EVALUATION OF BIDS

S.N Criteria Marks Scale of Marks

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE

following solution 16 3 proposed technologies

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE

To provide insights, 7 5 or more

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE

the solution. Should 1 Greater than equal

3 Presentation by the bidder: Methodology/Work

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE

Telephone: +91 (011) 46074661

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF

TENDER DOCUMENT NO. IGL/ND/C&P/EC14871

SECTION II - INSTRUCTIONS TO BIDDERS (ITB)

INSTRUCTIONS TO BIDDERS (ITB)

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE

1.0 SCOPE OF BID

7.0 CONTENT OF BID DOCUMENTS

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF GENERAL SERVICE