BIT2309

W1-2-60-1-6

JOMO KENYATTA UNIVERSITY

OF
AGRICULTURE AND TECHNOLOGY

University Examinations 2011/2012

STAGE III SEMESTER II EXAMINATION FOR THE DEGREE OF

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY

BIT 2309 : PRINCIPLES AND PRACTICES OF MANAGEMENT

DATE: AUGUST 2011 TIME: 2 HOURS

INSTRUCTIONS: ANSWER QUESTION ONE (COMPULSORY) AND

ANY OTHER TWO QUESTIONS.
______________________________________________________________________

QUESTION ONE (30 MARKS)

Read the following case study: Inform Creative Interiors Inc. and answer
the following questions:

“My main role is to set up systems and structures for the Company to
grow and be a formidable player in the industry”, says Diana Mulili, the
co-director of Inform Creative Interiors Inc. Inform Creative Interiors has
been providing interior design and architecture services in the East
African region since it was started by Diana’s husband, Mr. Martin
Kyumba in 1998. The Company’s clients include ActionAid
International, PTA Bank, and African Trade Insurance. The Company
became incorporated in 2003. “That’s when I came in”, Diana says. She
has completed an undergraduate degree in Economics and Sociology and
has a background in management and marketing. “I came in to play the
managerial role. My husband is very technical”, Diana says. She is now
one of few women working in the construction industry. Inform Creative
Interiors envisages international expansion, but hopes to expand in
stages, first to the East African region, then to the Central and South
African region, and eventually to Europe.

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(a) Explain the four features of the management function that Inform
Creative Interiors could use to widen their clientele. [8 marks]

(b) State four factors that could influence the leadership of Diana
Mulili as she manages this organization. [4 marks]

(c) Discuss the:

(i) Difference between a “Memorandum of Association” and

“Articles of Association” as used by private limited
companies such as Inform Creative Interiors. [2 marks]

(ii) Use of each of the above documents by this company.

[8 marks]

(d) Expound on the importance of thinking “global” or “international”

when it comes to management of this organization. [4 marks]

(e) You have been called upon as a consultant to aid in organizing the
company. Discuss four possible forms of organizational structures
that this company could use. [4 marks]

QUESTION TWO (20 MARKS)

(a) Outline ten ways in which managers are able to recognize the
dominant culture in their organizations. [10 marks]

(b) Illustrate five methods companies use to express their social

responsibility to the society. [10 marks]

QUESTION THREE (20 MARKS)

(a) Describe five internal factors that could bring about organizational
change in an organization. [10 marks]

(b) Discuss five “Rights for workers” that an employee in Kenya should
be entitled to. [10 marks]

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QUESTION FOUR (20 MARKS)

Discuss the following terms:-

(a) Strategic planning. [5 marks]

(b) Operational planning. [5 marks]

(c) Bureaucracy. [5 marks]

(d) Management by objectives. [5 marks]