STATE BANK OF INDIA

GO CASH LESS
 Demonetisation impact

 India is hard hit by the scarcity of currency

notes.
 To meet the demand – supply of sufficient
currency notes may take some more time.

 In this back drop we have to look for non cash

channels for making financial transactions
 Internet
Banking
Mobile
Prepaid
Banking
Cards
Apps

Digital State
No
Banking Bank
Queue
Products BUDDY

SB
Samadhan Collect

SBI Pay
 PRODUCTS & INSTRUMENTS
FOR MIGRATION TO
NON CASH CHANNELS

• ATM Debit Card

• Internet Banking

• Mobile Banking

• Point of sale(POS)

• Prepaid cards

• Site to Site Integration

 Services at ATMs
1. Cash withdrawal
2. PIN change
3. Balance enquiry
4. Mini statement
5. Card to card transfer
6. Credit card payment
7. SBI life premium payment
8. Mobile top up
9. Cheque book request
10. Bill payments
11. Mobile Banking registrations
12. Inter mobile payment system
 INTERNET BANKING SYSTEM
• Customer need not visit the branch for his banking
operations
• Comfort – Do his banking operations from his home
/ office/mobile
• Convenience – Anytime, at his own convenience
• Save – lot of his time
• All individual customers, with Bank’s KYC norms, are
eligible for the facility.
• Customer based products:
– Personal - Retail Internet Banking (RINB)
– Corporate - Corporate Internet Banking (CINB)
 FINANCIAL Facilities
 Funds Transfer, RTGS/NEFT
 Foreign Outward Remittance
 Fixed/Recurring Deposit
 Tax Payment
 Utility Bill Payments
 Mobile Top up
 Railway/Air Tickets
 And many more . . . .
 NON FINANCIAL Facilities

 View/Download/Print Account Statement

 View Account summary
 View Income Tax statement
 Interest Certificate on Deposit/Loan accounts.
 ATM PIN Generation
 Block/Hotlist ATM card.
 View/Download/Print Account Statement View
Account summary
 View Income Tax statement
 Interest Certificate on Deposit/Loan accounts.
 ATM PIN Generation
 Block/Hotlist ATM card
 Products in INB
A. Retail Internet Banking (For any Individual Customer)
 All individual customers satisfying the Bank’s KYC norms are eligible to take INB facility
 For minors, only view rights are permitted
 Transaction rights on an account should be provided according to the mode of
operation on the account
 Amount can be transferred to Any Bank Account / Any time.
 No charges to Customer
B. Corporate Internet Banking (For Non-Individual Customers)

Product Variants: SARAL, KHATA, KHATA+, VYAPAAR, VISTAAR

 Corporate Internet Banking (CINB) of State Bank of India (SBI) enables Corporate
customers (customers of non-personal segment including Companies, Firms, Trusts etc.) to
carry out anywhere and anytime banking activities, aided with the power and convenience of the
Internet.
 For the purpose of Internet Banking we treat all customers other than individuals, as
Corporates and as such they are considered eligible for Corporate Internet Banking.
 SERVICES IN MOBILE BANKING
• Account balance enquiry
• Credit / Debit alerts
• Bill Payment alerts
• Transaction history
• Fund transfer facilities
• Minimum balance alerts
• Instantaneous transfer of money from one account
to another account in the same Bank
• Available to all the customers having Current/ SB
accounts
 Various other Banking Transactions
• Balance Enquiry of accounts enabled for Mobile
Banking.
• Mini statements (last five transactions) of accounts
• Funds transfer within the Bank
• Fund transfer to accounts of other banks using NEFT
/ IMPS
• Cheque Book request
• Mobile Top up
• Utility Bills payments
• Merchant payments
• Payment of premium on SBI Life policies
 SB Anywhere
(INB on Mobile)

• Existing INB customer to

download this app.
• Login with INB credentials
• All types of transactions can be
done through this App.
 MOBILE BANKING
(State Bank FREEDOM)

• Assumes significance from the fact

that “you don’t have internet
wherever you go, but you do have a
mobile connection”
• All the Customers of the Bank can
download the SB Freedom APP and
do banking transactions on the
Mobile
• Any time and Anywhere Banking
• Free of charge
• No limit number of times to access
the account.
 State Bank FREEDOM
Benefits to Customer

 Anytime, Anywhere & on the move Banking.

 Fast and Convenient.
 Highly Secured, data is encrypted during transmission.
 Real-Time notification of transactions in the accounts.
 Easy registration without visiting the branch.
 Free of Cost by Bank.
 Pay charges levied by Network Operator only.
 Easy Interface: Screens & Menus are user friendly.
 State Bank FREEDOM
FUNCTIONALITIES
1. Funds transfer (within SBI or other Bank's account)
2. Immediate Payment Services (IMPS)
3. Fund Transfer, Merchant Payments 24 x 7
4. Enquiry services (Account Information / Balance enquiry / Mini
statement)
5. Instant Opening / Closure of Fixed, Recurring Deposits
6. Cheque Book request
7. Bill Presentment and Payment (Utility bills, Credit Cards, Insurance
premium)
8. Donations, Subscriptions
9. Mobile Top up (Talktime / Special topup)
10. Post paid Bill Payments
11. Booking of train tickets over the IRCTC portal through IMPS
12. ATM / Branch Locator
13. M-Commerce (DTH Recharge of Tatasky, BigTV, SunDirect, DishTV,
DigitalTV and Videocon d2h connections, SBI Life insurance premium,
etc.)
 State Bank FREEDOM
REGISTRATION PROCESS
Registration process for Application based service
• A. DOWNLOAD THE APPLICATION:
• For Android Phones - from Google Play Store
• For i-phones - from Apple Store
• For Windows phones - from Windows Store
• For Blackberry phones from Blacberry world
• B. Obtain User Id:
send SMS MBREG to 9223440000
• C. Mapping of Account to Mobile Number can be done either at
• a) AT ATM

• b) THROUGH CBS AT BRANCH / GCC Machine

• c) Through OnlineSBI.com
• Customers using GPRS Channel have to resend the SMS containing
GPRS activation code (MBSGAC <Activation Code>) to 9223440000
to complete handset activation.
First Indian Mobile Wallet Application in 13 Languages

Recharge and
Ask / Send
Shop & Earn Pay Bills On the
Money Load Money through a
Go
Payment Mechanism
of your Choice

Cash Out your

Balance in an Account
of your choice.
Anyone Anytime Anywhere Free of cost!
 State Bank

Mobile Wallet

• First Indian Mobile Wallet Application

available in 13 Languages.
• Features available:
 Send money to registered and new users
 Ask/Load money into your wallet
 Transfer Funds into an account of your choice
 Transfer money with your contacts on phone book.
 Recharge and Pay Bills instantly
 Book for movie tickets, flights and hotel and
 Shop for your favorite merchandise.
 Limits for transactions through State Bank
Buddy
Limits per wallet (on platform) NIL KYC Full KYC
Maximum balance at any point of time 20,000/-* 50,000/-
Top up through any channel per transaction 20,000/-* 10,000/-
- Through Debit Cards
5,000/- (Visa /
MasterCard) 10,000/-
2,000 (RuPay)
Total reload in a month 20,000/-* 50,000/-
Total transactions (merchant transactions and fund transfers)

- Daily limit 15,000/- 50,000/-

- Monthly limit 20,000/- 1,00,000/-@
Fund transfer (Transfer to Account)
- Per transaction limit 2,000/- 5,000/-
- Daily limit 2,000/- 5,000/-
- Monthly limit 20,000/- 25,000/-
Cash out at ATM per transaction (Coming soon) (under process)
Not allowed
10,000/-
 Point of Sale (POS)
• Terminals installed at Trading/Service establishments / BC
points
• Receive payments across the counter by means of Card
Swiping.
• Cash@PoS facility: Terminal can also be used for disbursing
cash to the needy customers.
• Transactions done on any day will be credited to their C A/c
on next day morning.

Benefits to the Cardholder

• Need not carry cash, which is risky.
• Saves time and money (in visiting Bank Branch / ATM to
withdraw money)
• Convenient & Comfortable.
MERCHANT ACQUIRING BUSINESS Point of Sale (POS)

SALIENT FEATURES OF POS TERMINALS AND MAB

•Merchant Acquiring Business is installing PoS terminals at the

outlets of Trading/Service establishments to enable them to
receive payments across the counter by means of Card Swiping.
•PoS terminal can also be used for disbursing cash to the needy
customers through Cash@PoS facility.
•Transactions done on any day will be credited to their C A/c on
next day morning.
Benefits to the Merchants
Cash handling is avoided, which is risky.
Saves time and money in visiting Bank Branch.
More sales and higher profits as the customers have tendency
of higher purchases while using the card than cash.
Additional revenue stream from value added services such as
Cash @ POS, Cash Back offers etc.
In Cash@POS facility merchant will get Rs.5/- per transaction
as incentive. ( Min. Rs.100/- & Max. Rs.2,000/- in multiples of
Rs.100/-).
MERCHANT ACQUIRING BUSINESS Point of Sale (POS)

Benefits to the Cardholder

 Need not carry cash, which is risky.
 Saves time and money in visiting Bank Branch / ATM to withdraw
money.
 Convenient & Comfortable.
Documents Required from Merchant

1. KYC documents( Firm PAN card, Aaadhar Card, Trade Licence Copy)
Current A/c Opening( 1 Photo ) 3. PoS application & Agreement
(Rs.200/-Stamp duty)

The application ID will help to track the status of the application.

After the application is processed by branch
MDR CHARGES( will be charged to Rentals
Merchant)
Txn Up to Txn Above Type of Rent
Rs.2000/- Rs.2000/- Terminal
Debit Cards 0.75% 1.00% PSTN NIL
Credit Cards 1.50% 1.50% Desktop GPRS Rs.220/- *
Foreign Cards 2.50% 2.50% Portable GPRS Rs.400/- *
 BUSINESS CORRESPONDENT (BC) CHANNEL
Micro ATMs
• It accepts all types of cards viz. RuPay, Master,
VISA etc.
• It also accepts cards of all Banks (Off-Us
acquirer)
• Maximum transaction Limit is Rs.20,000/- per
customer per day at BC channel
 PREPAID CARDS
Rupee Prepaid Cards
• Individuals / Corporates gifting their Frinds /
relatives or to their employees
• Corporates / Firms distributing regular Wages /
incentives / bonus on a periodical basis
SBFTC Cards
• Students going abroad for Higher Studies
• Tourists
• Corporate Tie-ups
  Cash withdrawal at any State Bank Group ATMs
for free and with charge at other Banks’ ATMs to
the extent of balance available in the card.
Usage
 For making purchases at Merchant Establishments
 For making online payments / for ordering
purchases.

Availability At all State Bank Group Branches

Validity 10 years

Load / Reload Min : Rs.100 Max : Rs. 50000 Reload : Any no. of times

Issue / Replacement Card : Rs. 105- +ST

Charges
Reload : Rs. 10- + ST at branches (through CINB : free)
The Card can be used upto the balance on the Card
How much I can
withdraw

28
  At all State Bank Group ATMs, free of Cost and with
charge at other Banks’ ATMs.
Balance enquiry  Balance can also be checked online, by logging on
to https://prepaid.onlinesbi.com by using 16 digit
Card number and web pin.
 Beneficiary need not open any account.
 Govt. Dept. for disbursement of Social benefits
 Corporates / Companies for disbursements of
Target Group wages to blue collar workers , bonus to employees,
reimbursement of expences to staff, periodical
payment of incentives to agents / commsission to
distributors
Govt : For Beneficiaries of Government Sponsored
Schemes verification of identity of beneficiaries will be
the responsibility of Govt. Organizations
KYC
Listed Companies:-Will submit KYC documents of
beneficiaries before activation
Unlisted Companies:- Full KYC have to be ensured29
  Cash withdrawal at any State Bank Group ATMs
for free and with charge at other Banks’ ATMs to
the extent of balance available in the card.
Usage
 For making purchases at Merchant Establishments
 For making online payments / for ordering
purchases.

Availability At all State Bank Group Branches

Validity 10 years
Min : Rs.100 Max : Rs. 10000
Reload : Re-loadable, however the balance in the card
Load / Reload
should not exceed Rs. 10000/- at any point of time with
load/reload ceiling of Rs. 25000/-
Issue / Replacement Card : Rs. 105- +ST
Charges
Reload : Rs. 10- + ST at branches (through CINB : free)
The Card can be used upto the balance on the Card
How much I can
withdraw 30
  At all State Bank Group ATMs, free of Cost and with
charge at other Banks’ ATMs.
Balance enquiry  Balance can also be checked online, by logging on
to https://prepaid.onlinesbi.com by using 16 digit
Card number and web pin.
Beneficiary need not open any account.
Persons who do not have Bank accounts or key
documents viz. bule collar employees / workers
/contract labourers both in organised and unorganised
Target Group
sectors.
All existing account holders for giving the card as an
add on card to his/her ward(s) and /or other dependent
family members etc.
For Individuals : No additional KYC
For Corporates : Simplified KYC norms as approved by
KYC RBI, i.e. photograph of the beneficiary, Name, address,
Mobile no. and introduction from the Corporate who
has satisfactory conduct of at least 6 months. 31
  Cash withdrawal at ATMs abroad (Excluding Nepal
& Bhutan)
Usage  For making purchases at Merchant Establishments
 For making online payments (e.g. Hotel / Airline
bookings can be made through overseas websites)

Availability All Forex dealing branches

Validity 5 years

Load / Reload Reloadable subject to FEMA limits

Issue / Replacement Card : Rs. 105/- +ST

Charges
Reload : Rs. 52/- + ST at branches

32
  Balance can also be checked online by using
webpin
Balance enquiry Visa Cards https://prepaid.onlinesbi.com
Master Cards https://www.sbitravelcard.com

Any bonafide citizen of India who plans to travel

abroad except Nepal and Bhutan
Corporates for their employees whom they plan to sent
abroad for official purpose subject to completion of
Target Group KYC norms
Parents / sponsors of the students going abroad for
higher studies, in the student’s name and can be
subsequently reloadable up to the statutory ceiling
prescribed from time to time.
Copies of relavant pages of Passport
KYC Proof of Residence in case the address is different
from that of passport.
33
 Available in 8 currencies : USD, GBP, EURO, AUD, CAD, JPY,
SGD,SAR
Retail and Corporate Variants available.
VISA
Max 2 add on cards can be issued
CARDS
ATM Withdrawal : $ 3000 or equivalent (3 txn per day)
POS : $ 5000 or equivalent (5 txn per day)
ECOM : $ 5000 OR EQUIVALENT (3 TXN PER DAY)
Multi Currency Card available in 4 currencies :
USG,GBP,EURO,SGD
Retail and Corporate Variants available
1 add on card can be issued
MASTER Free replacement Card and Free Emergency Cash
CARDS Max amount you can withdraw in 24 hours (subject to any
local limits) : $ 10000 or Equivalent
Daily POS limit at any Master Card merchant in 24 hours : $
10000 or equivalent
34
Daily cash over the counter limit : $ 500 or equivalent
An online FEE COLLECTION
&
MANAGEMENT solution
for
Universities / Colleges /
Schools
 Existing Fee Collection System & Issues
1. Fees are deposited in Cash, Cheque, Draft etc. by visiting the
Branch / Institution.
2. These modes have certain potential risks of forged notes /
cash shortage / cheques bouncing or becoming stale.
3. There is also a big security risk involved in moving large
amounts of cash from the institution to the Bank.
4. Remitter has to wait in a long queues to make the payment.
5. Reconciliation has to be done with Banks to arrive at actual
and pending receipts.
6. Physical Receipts has to kept for record purpose.
7. Blockage of funds
8. Saving resources like manpower,paper, time etc.,
 Benefits to Students/Parents
• Fee can be deposited anytime & anywhere
• No need to visit college/Bank
• Need not carry Cash/Cheque/DD
• More payment options
• Receipt printouts can be taken anytime
• Low transaction cost
• Need not wait in queue
Benefits to Institution
• Ease and effective reconciliation
• Saves resources, time and cost
• Elimination of paper work
• No need of tracking of cheques / DDs
• No security risks
• Pre defined MIS reports
 Pre-requisites to avail S B Collect
 School/ College must have a current account with SBI
 SBI Corporate Internet Banking (CINB) Facility should be
available.
 The necessary State Bank Collect forms should be filled and
submitted
Charges to students
Other Bank
Internet Banking/SBI Other Bank Debit
Txn Amount Internet
ATM cum Debit Card Cards/Credit Cards
Banking

Upto 1 Lakh 10 15 0.75% <= 2000 1%

> 2000
1 lakh to 5 lakh 20 25
(min 11)
Above 5 lakhs 40 45
 Above Charges are exclusive of taxes
 Option is available to Institution to define who will bear the charges of remittance
(Institution / Student )
 If we count transportation cost and convert time taken for depositing fee into MONEY, the
charges collected will always be cheaper.
 MIS Reports
Institution can download MIS report of S B Collect transactions
of the day or for any date range from internet banking website.
The MIS can be downloaded as Text/CSV/Excel file.
In short , Real time basis download of reports in Text / CSV /
Excel format.
Entries of all successful transactions will be credited to the
pooling account transaction wise as per the following norms
SBI Net banking and SB Debit cards : within T+1
All banks’ INB, Debit / Credit cards : T+1 (max T+3 )
 SITE TO SITE INTEGRATION
SBI e-Pay & MOPS
• SBIePay &MOPS are payment aggregator Solutions which
provides a bouquet of payment options (Net banking, CC/DC
IMPS and wallets) to end users. It is an interface between
merchants and payment channels facilitating payments.
• SBIePay is servicing to Govt Departments only .
• MOPS has Bill desk as its partner
Payment modes available:
• 1.Internet Banking: 40 Internet Banking partners with
SBIePay.
• 2.Debit Card: All Bank’s VISA/MasterCard/Maestro/RuPay
Cards enabled on SBIePay.
• 3. Credit Card: VISA/ Master and AMEX
• 4. IMPS enabled mobile payments
 SBI Pay
(Unified Payment Interface of SBI)

An interoperable mobile based payment

solution facilitating instant payments (Push,
Pull and merchant transactions) and providing
a single interface (mobile/web) with superior
customer experience

SBI Pay, the UPI App, launched on 23.11.2016

• 1st phase - Peer to Peer (P2P)

• Currently enabled only on Android platform

Unified Payment Interface (UPI) Features
Cash to ‘Less Cash’ –Online shopping, paying utility bills, OTC, barcode based
payments, donations, school fees, etc.

Multiple modes of Payments - Payments initiated using Aadhaar, Virtual

Address, Account Number and IFSC, Mobile Number and MMID.

Secure channel- 1-click 2-factor authentication, Device fingerprinting, Biometric

Authentication

Low cost Acquiring infrastructure – Acquiring infrastructure (Mobile) low cost,

Easy and Universal

Instant payments - Advanced version of NPCI‟s IMPS, a 24*7*365 funds transfer

service

Ease of Use – Customer can freely share email/mobile no./virtual address for
transaction.

42
 Transaction Types

Financial Transactions Non-Financial Transactions

• Pay Request (Fund Transfer) • Mobile Banking Registration*

• Generate One Time Password (

• Collect Request (Fund OTP)
Transfer)
• Set / Change PIN
• Merchant Payments
• Check Transaction Status
 SBI QUICK
(Missed Call Banking)
• Register for missed call banking by sending a
missed call to 09223488888.
• Also APP can be downloaded.
• Facilities available:
– Balance Enquiries
– Mini Statement
– ATM card Configuration (On / Off)
– Car Loan / Home loan Features
– PM Social Security Schemes
– De-Register
 Customer has to SMS ‘SWON/SWOFF
ATM/POS/ECOM/INTL/DOM XXXX’ to 09223966666.
The desired service will be immediately activated/de-
activated.
(XXXX represents last 4 digit of the card number).
 For e.g., if 1234 are the last digits of the card,
SWON POS 1234 will activate POS usage and SWOFF
INTL 1234 will deactivate International usage
 STATE BANK SAMADHAN
A self service app for all banking needs. No ID & Password