Consultation Paper 2016 NETCP

Consultation Paper On National Emergency Telecommunications Continuity Plan 2016
Consultation Paper No. 1/2016
Consultation Paper
on
NATIONAL EMERGENCY
TELECOMMUNICATIONS
CONTINUITY PLAN
(NETCP)
Nepal Telecommunications Authority (NTA)

Kamaladi, Kathmandu
url: www.nta.gov.np
June, 2016
ì
Preface
Nepal is highly prone to natural hazards such as Earthquake, landslides, floods, fires, and many others.
Earthquake is a major potential hazard to reckon with the country that is located on an active seismic
belt and exponential urbanizational trend over the past decade.
Draft National Emergency Telecommunications Continuity Plan (NETCP) is developed in view to
establish disaster-resilient society by establishing a reliable, interoperable, continued and appropriate
technology based emergency telecommunication network and services for mitigation, response and
recovery.
NTA has issued this consultation paper in order to receive comment, feedback and suggestions from
the concerned stakeholders including operators, experts, researchers and any other interested parties
either in electronic form or in written form on the various issues raised in consultation paper within 1
month from the date of the publication of the consultation paper. It is expected that the valuable
comments and inputs provided by the stakeholders will enable the Authority in order to take
appropriate decision which ultimately assist to build the disaster resilient society. The consultation
paper is available on NTA's website (www.nta.gov.np). In case any further clarification or information
is needed, please write to ntra@nta.gov.np or contact Mr. Min Prasad Aryal, Deputy Director, NTA
(Email: mparyal@nta.gov.np, Tel: 977-1-4101030) or Mr. Achyuta Nanda Mishra, Assistant Director,
NTA (Email: anmishra@nta.gov.np, Tel: 977-1-4255474/4256054/4255649)
Digambar Jha
Chairman
Nepal Telecommunications Authority
Kamaladi, Kathmandu
June, 2016
ìi
EXECUTIVE SUMMARY
The April/May 2015 earthquake in Nepal resulted in an estimated damages and losses of NPR
3.6 billion and NPR 5 billion respectively including communication infrastructures. While
network congestion and downtime were experienced, service providers were able to restore
most of their networks. The Global and local Emergency Telecommunications Cluster
deployed emergency ICT response in support of the Ministry of Information &
Communications (MoIC) of the Government of Nepal (GoN).
Nepal is highly prone to natural hazards such as Earthquake, landslides, floods, fires, and
many others. Earthquake is a major potential hazard to reckon with the country that is
located on an active seismic belt and exponential urbanizational trend over the past decade.
Clearly defined and detailed roles and responsibilities of the actors involved in the ICT
response in Nepal remain to be defined. In a disaster and emergency, national and
international coordination, management, relief and rescue teams require continuous
communications to perform their essential and vital tasks. A comprehensive national
emergency telecommunications plan had already been drafted in 2013 that provided a clear
framework in emergency preparedness and response. After the 7.8 magnitude Earthquake on
April 25 2015, a ‘Nepal Emergency Telecom Continuity Management System (NETCOMS)’ has
been prepared for Nepal with the assistance of ITU. Business continuity plan was deemed
essential in helping organizations in recovering from an emergency event with minimal
impact to its employees, infrastructures and continued business functions. With regard to
further integrating and implementing these plans, Nepal Telecommunication Authority is
preparing and implementing a nationwide emergency telecommunications continuity plan for
telecommunications industry. NTA requested consultancy service to prepare an integrated
National Emergency Telecommunications Continuity Plan (NETCP) for Nepal.
ìii
Thus, National Emergency Telecommunications Continuity Plan (NETCP) has been developed
to be executed in mainly three phases namely Prevention & Preparedness, Response and
Recovery phases. The lifecycle of this plan comprises prevention & preparedness; crisis
activation & response; and recovery & augmentation activities including both technical and
non-technical activities. The report includes strategic plan and the operational plan, as a
guiding business plan with processes and action steps across the lifecycle of the Plan.
The strategic component of the plan consists of Vision, Mission, Goals, Values, Objectives and
strategies within the NETCP Lifecycle. The frameworks for achieving abovementioned
strategic components within the lifecycle of NETCP are categorized as Legal, Institutional &
Technological , Stakeholders' Responsibility, Resources & Capability, Communication and
Training.
For effectiveness of NETCP, Operational Plan has been prepared to govern the activities of
Network/Telecommunications Operators (NTO) in disaster and emergency management. The
operational plan specifically includes steps and actions in every chain of telecommunication
systems and services. The tactical approach embraces preparation of emergency and recovery
teams, configuration of systems for minimum communication capability, and setup of
backbone and access networks. For priority communication, nationally and internationally,
operation & configuration of VSAT system and Mobile Recovery units are mandatory to be
functional. The telecommunications, internet, broadcasters and other media centres shall
handle information about their response and recovery works through streamlined content
dissemination channels. Training of their teams in the field and in BCMS functions shall be
carried out as identified in the training plan section. For fuel, power supply, transportation
and other logistical provision, other clusters shall be made responsible in the priority
treatment to NTOs to ensure their networks' continuous functions for uninterrupted and
lifesaving communications.
It is necessary to decide on this NETCP from the NTA/MOIC and declare & execute the
strategic and operational components for its effective and meticulous performance by
respective stakeholders as appropriate.
ìv
TABLE OF CONTENTS
ACKNOWLEDGEMENT ................................................................................. Error! Bookmark not defined.
EXECUTIVE SUMMARY .............................................................................................................................. iii
TABLE OF CONTENTS.................................................................................................................................. v
ABBREVIATIONS ....................................................................................................................................... vii
TERMS ..................................................................................................................................................... viii
BACKGROUND ............................................................................................................................................ 1
NETCP LIFE CYCLE AND PROCESSES ........................................................................................................... 4
Prevention and Preparedness Phase ..................................................................................................... 4
Prevention phase ............................................................................................................................... 4
Preparedness Phase ........................................................................................................................... 5
Activation and Response Phase ............................................................................................................. 6
Activation and Lifeline Response Phase............................................................................................. 6
Immediate Response Phase ............................................................................................................... 7
Full Response and stabilization Phase ............................................................................................... 9
Recovery Phase .................................................................................................................................. 9
Augmentation Phase ........................................................................................................................ 10
STRATEGIC PLAN ...................................................................................................................................... 12
VISION: ................................................................................................................................................. 12
MISSION: .............................................................................................................................................. 12
GOALS: ................................................................................................................................................. 12
VALUES: ................................................................................................................................................ 12
OBJECTIVES: ......................................................................................................................................... 13
Objective 1: ...................................................................................................................................... 13
Objective 2: ...................................................................................................................................... 13
Objective 3: ...................................................................................................................................... 14
Objective 4: ...................................................................................................................................... 14
Objective 5: ...................................................................................................................................... 15
Objective 6: ...................................................................................................................................... 15
STRATEGIES: ......................................................................................................................................... 16
LEGAL FRAMEWORK ........................................................................................................................ 16
INSTITUTIONAL AND TECHNOLOGICAL FRAMEWORK ..................................................................... 18
STAKEHOLDERS’ RESPONSIBILITY FRAMEWORK.............................................................................. 19
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RESOURCES AND CAPABILITY FRAMEWORK.................................................................................... 24

COMMUNICATION FRAMEWORK .................................................................................................... 30
TRAINING FRAMEWORK .................................................................................................................. 34
NETCP OPERATIONAL PLAN: ................................................................................................................ 36
CLASSIFICATION AND ACTIVATION PLAN......................................................................................... 36
ER/DR TEAMS CONTINUITY PLAN .................................................................................................... 38
LOCATION CONTINUITY PLAN .......................................................................................................... 39
CONFIGURATION CONTINUITY PLAN ............................................................................................... 40
CRITICAL INFORMATION CONTINUITY PLAN ................................................................................... 43
BCMS CONTINUITY PLAN ................................................................................................................. 43
RELIEF AND RESCUE COMMUNICATION CONTINUITY PLAN ........................................................... 44
EXCHANGE OPERATIONS CONTINUITY PLAN ................................................................................... 45
CRITICAL STATIONS CONTINUITY PLAN ........................................................................................... 46
GLOBAL ROAMING OPERATIONS CONTINUITY PLAN ...................................................................... 48
SMS CONTINUITY PLAN.................................................................................................................... 49
BACKBONE TRANSMISSIONCONTINUITY PLAN................................................................................ 50
MEDIA CONTINUITY PLAN................................................................................................................ 51
EARLY WARNING SYSTEM CONTINUITY PLAN ................................................................................. 52
BACKBONE EQUIPMENT CONTINUITY PLAN .................................................................................... 54
VSAT CONTINUITY PLAN .................................................................................................................. 56
CRITICAL SUPPLIER CONTINUITY PLAN ............................................................................................ 57
SATELLITE SERVICE PROVIDER CONTINUITY PLAN ........................................................................... 57
EMERGENCY PROCUREMENT CONTINUITY PLAN ............................................................................ 58
NETWORK RESOURCE TRANSPORTATION CONTINUITY PLANS ....................................................... 59
ENERGY CONTINUITY PLANS ............................................................................................................ 61
SITE ENERGY CONTINUITY RESPONSIBILITY ..................................................................................... 61
NTA REGULATION CONTINUITY PLAN .............................................................................................. 63
MEDIA CONFERENCE CONTINUITY PLAN ......................................................................................... 64
TRAINING PLAN ................................................................................................................................ 65
RECOMMENDATIONS .............................................................................................................................. 66
REFERENCES ............................................................................................................................................. 70
Annex 1: Districts Exposed to Multihazard 250 years ............................................................................. 71
Annex 2: Emergency Response Plan ........................................................................................................ 76
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ABBREVIATIONS
Business continuity and disaster recovery plans (BCP/DR)
Business continuity management system (BCMS)
Crisis Management Location (CML)
Central Natural Disaster Relief Committee (CNDRC)
Critical Stations (CS)
Disaster Risk Reduction (DRR)
Disaster Recovery Center (DRC)
Disaster Recovery Team (DRT)
Emergency Backbone Restoration Vehicle (eBRV)
Emergency operation Centre (EOC)
Emergency Response Team (ERT)
Government of Nepal (GoN)
Information & Communication Technology (ICT)
International Telecommunications Union (ITU)
Ministry of Information & Communications (MoIC)
National Emergency Operation Center (NEOC)
National Emergency Telecommunications Continuity Plan (NETCP)
Nepal Emergency Telecom Continuity Management System (NETCOMS)
Nepal Telecommunication Authority (NTA)
Network/Telecommunications Operators (NTO)
Public Protection and Disaster Relief (PPDR)
Responsibility Accountability Consulted informed (RACI)
Standard Operating Procedures (SOP)
World Food Programme (WFP)
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TERMS1
Critical Resources
During the business disruption of communication services, if the lack of a resource prevents
the recovery operation to be completed in the predefined timeline than that resource is
critical resource (e.g. people, infrastructure, technology, location, information, supplier,
transportation, energy, process) and shall be prioritized.
Dragon Sites
Disaster resistant cell sites that are specially designed fabricated and erected with provisions
for use during emergencies with continuouspower supply andregular maintenance.
Emergency Management
Organization and management of resources and responsibilities for addressing all aspects of
emergencies during preparedness response and initial recovery phases
Emergency Telecommunications
The provision of emergency communication services and public assistance during or
immediately after a disaster in order to save lives, ensure public reach to phone & internet
and protect & restore the vulnerable telecommunications infrastructure.
Nepal Emergency TelecommunicationsContinuity Plan
An integrated strategic and operational plan with streamlined processes for building
telecommunication resilience with the capability of an effective response that safeguards the
telecommunications needs during a disaster and emergency.
Network/Telecommunications Operators (NTO)
Includes Service Providers and Network Operators for Telecommunications, Internet and
Radio/Television services
Preparedness
The knowledge and capacities developed by governments, professional response and
recovery organizations, communities and individuals to effectively anticipate, respond to, and
recover from, the impacts of likely, imminent or current hazard events or conditions.
1
Terminology on Disaster Risk Reduction, MoHA,Nepal, 2015
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Prevention
The outright avoidance of adverse impacts of hazards and related disasters
Recovery
The restoration, and improvement where appropriate, of facilities, livelihoods and living
conditions of disaster-affected communities, including efforts to reduce disaster risk factors
Resilience
The ability of a system, community or society exposed to hazards to resist, absorb,
accommodate to and recover from the effects of a hazard in a timely and efficient manner,
including through the preservation and restoration of its essential basic structures and
functions.
Response
The provision of emergency services and public assistance during or immediately after a
disaster to save lives, to reduce health impacts, to ensure public safety, and to meet the basic
subsistence needs of the people affected
Risk
The combination of the probability of an event and its negative consequences
Movable and deployable ICT resource unit (MDRU): a collection of information and
communication resources that are packaged as an identifiable physical unit, movable by any
of multiple transportation means, and workable as a stand-in for damaged network facilities
and so reproduce their functionalities as a substitute. Packed into a container or box, an
MDRU accommodates equipment for reproducing ICT services such as switches/routers,
wired/wireless transmitters/receivers, servers, storage devices, power distribution unit, and
air conditioners. The term includes emergency backbone Restoration Vehicle (eBRV) as well.
ìx
BACKGROUND
The April/May 2015 earthquake in Nepal resulted in an estimated damages and losses of NPR
3.6 billion and NPR 5 billion respectively including communication infrastructures. The
disasters demonstrated very clearly the critical role of the communications sector,
telecommunications and broadcasting in particular, in Nepal. While network congestion and
downtime were experienced, service providers were able to restore most of their networks.
Some operators faced operational losses due to network downtime and the provision of free
services to customers. Public service broadcasters played a crucial role in keeping the people
informed. Post-disaster relief efforts relied heavily on telecommunications, internet and
broadcast media2.
The Global and local Emergency Telecommunications Cluster deployed emergency ICT
response in support of the Ministry of Information & Communications (MoIC) of the
Government of Nepal (GoN). The Ministry of Information & Communication is the
government lead of the Emergency Telecommunications Cluster, supported by the co-lead
the UN World Food Programme (WFP). MoIC and WFP have over the past years worked
closely together to build ICT emergency preparedness within GoN, as well as the national and
international humanitarian community in Nepal.
However, system wide understanding of what is required to enable an effective ICT
emergency preparedness and response of the GoN appears to be limited. Indications show
that stakeholders lack in understanding of the basic requirements that constitutes ICT
emergency preparedness and response. It is felt that there are ample areas for improvement
of ICT SOPs for communication within GoN as well as external to the government in times of
crisis. Clearly defined and detailed roles and responsibilities of the actors involved in the ICT
response in Nepal remain to be defined. Clearly defined requirements, tasks, accountabilities
and responsibilities are key enablers for and effective ICT Emergency Response3.
In a disaster and emergency, national and international coordination, management, relief and
rescue teams require continuous communications to perform their essential and vital tasks. In
2
PDNA Report, Government of Nepal, National Planning Commission, Kathmandu, 2015
3
ICT Emergency Response Workshop Report, ET Cluster, GoN, 2015.
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addition, citizens, inside and outside Nepal, want to reach their loved ones. With the request
of Nepal Telecommunications Authority to increase the readiness capacity of the Nepal
telecommunication for next worst disasters, NETCOMS was prepared for effective
coordination and implementation of disaster preparedness and response activities. It defines
common mode of operation that clarifies the roles and responsibilities of Telecommunication
Operators and stakeholders involved in a disaster and emergency4.
A comprehensive national emergency telecommunications plan had already been drafted in
2013 that provided a clear framework in emergency preparedness and response. After the 7.8
magnitude Earthquake on April 25 2015, a ‘Nepal Emergency Telecom Continuity
Management System (NETCOMS)’ has been prepared for Nepal with the assistance of ITU.
Business continuity plan is essential in helping organizations in recovering from an emergency
event with minimal impact to its employees, infrastructures and continued business functions.
In Nepal, the National Emergency Operation Center (NEOC) provides a central coordination
point in response to disasters and humanitarian assistance; execute CNDRC and Ministry of
Home Affairs policies and decisions; improve coordination among all responding agencies.
CNDRC is the apex committee for the disaster response which is mandated for formulating
policies and plans regarding overall aspects of disaster management and coordination with
various key disaster actors. International conference on Disaster Risk Reduction (DRR) held in
Sendai, Japan has promulgated the “Sendai Framework for DRR” as post 2015 agenda
following the Hyogo Framework for action 2005-20155. It mandates each country to prepare
itself for disaster mitigation.
As per NDRF (2012)6, MoIC is responsible, along with NTA and Telecom operators, in
managing restoration of telecommunication system as soon as possible. It has also been
assigned as the lead agency for development of Emergency and set up of emergency
communication system.
4
Nepal Emergency Telecommunication Continuity Management System Report, ITU, 2015.
5
The Sendai Framework for Disaster Risk Reduction 2015-2030, United Nations, 2015.
6
National Disaster Response Framework, MoHA, Nepal, 2012.
`2
With regard to further integrating and implementing these plans, Nepal Telecommunication
Authority is preparing and implementing a nationwide emergency telecommunications
continuity plan for telecommunications sector. NTA has thus prepared an integrated National
Emergency Telecommunications Continuity Plan (NETCP).
`3
NETCP LIFE CYCLE AND PROCESSES

National Emergency Telecommunications Continuity Plan (NETCP) is developed and executed
in mainly three phases namely Prevention & Preparedness, Response and Recovery phases.
The lifecycle of this plan comprises prevention & preparedness; crisis activation & response;
and recovery & augmentation activities including both technical and non-technical activities.
Each phase and/or a cluster of phases may encompass and overlap different processes
relevant to prescribed action strategies.
The continuity plan is essential for all types of scenarios ranging from system or component
failure caused by software/hardware upgrade to a man-made or natural disaster that broadly
impacts an organization’s physical assets, buildings and/or people. The processes and action
steps across the lifecycle comprising Prevention & Preparedness, Response and Recovery are:
Prevention and Preparedness Phase

Prevention phase
Prevention phase is focused on the risk identification, risk mitigation ad risk escalation. The
first step in the phase is to understand what functions are critical to the business and how
different disaster scenarios could impact continuity of operations. The business impact
assessment could determine the type of response required. The risk assessment will identify
the functions, processes, resources and suppliers which would have the greatest impact on a
company’s ability to serve its customers or an agency’s ability to achieve its mission
objectives. It also involves the identification and assessment of the potential threats, the
existing vulnerabilities and the probability that a threat will exploit the identified
vulnerabilities. In the case of building infrastructures by organizations and deploying
emergency systems, vulnerable locations/districts as specified in Annex 1shall be averted or
additional protection shall be taken if no other appropriate locations are available.
The risk could be raised by anybody and anytime in the system, the risks can be captured in
the audits, assessments and in the realistic exercise planning sessions. The successful
completion of the prevention phase will decrease the Emergency Telecommunication risk
exposure to a disaster and emergency. Exercises will validate the effectiveness of NETCP.
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No Action Steps (What) Who When
1 Risks are identified, classified, summarized, Network Continuous process

evaluated and listed. Operators
2 After risk is evaluated, necessary precautions are Network <12months
taken to mitigate the risks Operators
3 Identified risks, evaluations and actions should Network In prevention Phase
be reported to NTA by operator Operators (1 month)
4 If the risks cannot be mitigated or accepted, it Network <1 month after
should be escalated to NTA as national Operators precautions period
emergency.
Table 1: Prevention actions
Preparedness Phase
Preparedness phase is the validation of this NETCP plan. This step is to define the
organization’s business continuity strategies that mean knowing its business to perform and
options available after the event. The results of the risk assessment and the identification of
recovery strategies are instrumental in the testing of contingency plans to address specific
threats.
Emergency response team members need to be provided opportunities to acquire the skills to
perform their assigned business continuity roles. Business continuity plans must be capable of
implementation with or without warning. They must be tested on a regular basis and in as
real a way as possible to validate their effectiveness when a disaster occurs. There must be
realistic exercises undertaken with an independent expert observer. The successful
completion of the realistic exercise according to pre-determined exercise metrics will validate
the effectiveness of NETCP.
NTA shall coordinate in building few Dragon sites for operation in case of large scale disaster.
These emergency sites will be functional even during the emergency and will be operated in
the site sharing basis if required.
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1 Realistic exercise scenario and exercise Nepal Telecommunications < 6

performance metrics are prepared where all Authority months
the critical suppliers, network operators and
stakeholders are involved.
2 The scenario is approved by the MoIC MoIC < 1
month
3 NETCP exercise preparation is executed. Nepal Telecommunications <1
Authority months
4 National Earthquake Telecommunication Nepal Telecommunications < 1
simulation is done Authority week
5 Improvement areas, nonconformities (NC) are Independent Expert; Nepal < 1
compiled and reported by an independent Telecommunications month
expert and improvement projects started by Authority
NTA
Table 2: Preparedness actions
Activation and Response Phase

Activation and Lifeline Response Phase
Crisis is a situation with a high level of uncertainty that disrupts the core activities, credibility
and requires urgent response action with effective coordination. Emergency Response
activities and services shall be performed in different timelines utilizing available resources as
in Annex 2. Lifeline response phase is also named as ‘Day Zero’ response in the Plan lifecycle.
It refers to all systems, services and procedures in place before the emergency strikes. These
systems, services and procedures are implemented to withstand the impact of the disaster
and remain operational from day zero.
Plans should specify redundant systems, back-up sites, employee communications and
alternative work sites. They also should include a process for maintaining customer
`6
communications immediately following the crisis and proceeding until things return to
normal.
1 Guarantee own and one’s family safety Coordinators -

2 Gather initial impact analysis ERT <1hr
3 Inform the coordinator giving brief information about the ERT <30mn
impact. If coordinator is not reachable inform backup
coordinator.
4 Each coordinator will inform the coordinator or backup Coordinators <30mn
coordinator of lead organizations
5 NTA/MoIC will either activate the NETCP or not according to NTA/MoIC <30mn
the information.
6 If NETCP is activated, coordinators will come to the National Coordinators; <1hr

Emergency Operation Center (NEOC) or NTA defined Crisis NTA
Management Location (CML)
If coordinators cannot come to NEOC or CML. NTA shall
establish a video/audio teleconference connection with the
coordinators
7 Coordinators shall assess required services, equipments, skills Coordinators; <1 day
and responsible agencies for ET. NTA
Table 3: Crisis management actions
Immediate Response Phase

Immediate Response Phase refers to the response from day 1 to week 2. During this phase
search and rescue and initial emergency response would be carried out.
After the initial coordination is done and NETCP is activated, then each organization’s NETCP
business continuity plans are activated. The responsible people shall start the emergency
telecommunications’ prioritized actions. First priority is for the relief and rescue teams’
communication needs in addition to communication links to Early Warning/Alerting Stations.
`7
Second priority is for the Critical Stations (CS). Critical stations may include BTS, MSC, PSTN
Exchanges, Internet Gateways, POPs.
1 The Operators’ ER teams are informed about the NETCP Coordinators; -

activation or monitoring team sees the business Management
disruption from monitoring tools Tools
2 7/24 ER teams triggers the business continuity plans. Monitoring <30mn
Informs the team members whose names are in the Teams
business continuity plans
3 7/24 ER teams hourly reports the prioritized and non- ER teams =1hr
prioritized locations’ communication status to the NTA
4 NTA will help the prioritization of the communication NTA <1hr
needs. First priority is for the relief and rescue teams’
communication needs and early warning stations.
Second priority is for the Critical Stations (CS)
5 If operators’ teams have issues they cannot solve. They Coordinators <30mn
inform their coordinators.
If the issue could not be solved, their coordinators
escalate the issue to NTA.
6 NTA will inform MoIC if they need further and/or NTA <1hr
international support.
7 NETCP plans should be completed successfully ER teams <12hrs
(CS)
<8hr
(Rescue)
Table 4: Disaster and emergency response actions
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Full Response and stabilization Phase

Full Emergency Response refers to the full rollout of the humanitarian response, normally
week 3 to week 8. This may include establishment of humanitarian and logistics hubs with
mobile units across the country preparing for continued telecommunications service
operations.
In this phase, the Telecommunication Operators are obliged to establish broadband and
wireless voice and data connectivity from disaster sites using Mobile Disaster Recovery Units
(MDRUs). In order to establish Voice and Data connectivity to and from disaster sites,
deployment of Mobile Disaster Recovery Units (MDRUs) is easiest and fastest approach.
Centralized station equipped with adequate number of MDRU, EBRV and COW shall be
established and located in government designated sites. An EBRV uses a satellite link to
provide with command communications during the initial phase of a recovery effort. The
EBRVs have also been used to provide command and humanitarian relief communications
capability to other responders at the request of the government or local authority.
Few Dragon sites shall also be built with mandatory provision for shared operation by
requesting operators. The mobile sites or dragon sites can be used to replace the service of a
failed permanent cell site and they can be used to supplement the cellular capacity of an area.
Each operator shall procure at least one such unit for every 400 mobile transceiver
sites/BTS/Nodes in a region or at least two such units, in total, for operators with less than
400 mobile transceiver sites within their licensed operational territory. As these equipments
are basically for disaster preparedness and recovery, for limited numbers of such unit,
government level facilitation including tax waive should be done. These units may be partially
funded from RTDF or national emergency funds.
Recovery and Augmentation Phase
Recovery Phase
After the prioritized actions for emergency response are completed, the teams can focus on
the recovery of the whole telecommunication network.
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1 7/24 ER teams inform that the business continuity plans ER teams -

complete successfully
2 DR Teams start working on the whole recovery of the Coordinators; <1
telecommunication network DR Teams hour
3 7/24 DR teams send daily status reports to the NTA and DR teams =1d
coordinators
4 NTA will be informed if organizations face a major issue. DR teams; <4hr
Coordinator
Table 5: Disaster recovery actions
Augmentation Phase
After the recovery phase completion; short-term and long-term regulatory requirements shall
be published by the Nepal Telecommunication Authority (NTA). All the stakeholders under
the regulations shall complete the short-term requirements in 3 month after the regulatory
requirements announced.
1 Regulatory bodies publish regulatory Nepal Telecommunication <3

requirements Authority months
2 NTOs shall complete the short-term Network Operators <
regulatory requirements 3months
3 Audit (verification) of the regulatory Nepal Telecommunication < 1
requirements shall be done Authority month
4 If there are major nonconformity (NC) found, Nepal Telecommunication < 1
new deadline is given Authority month
Table 6: Short term regulatory actions
After the short term regulatory requirements are met, all the stakeholders under the
regulations shall complete the long-term requirements within 12 months.
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1 Regulatory bodies publish regulatory requirements NTA < 3 months

2 NTOs shall complete the long-term regulatory requirements NTO <12months
3 Audit (verification) of the regulatory requirements shall be NTA < 1 month
done
4 The Government, on the recommendation of NTA, may NTA < 1 month
provide beneficiary provisions including, but not limited to,
tax exemption for Operators meeting regulatory
requirements. If there are major nonconformity (NC) found,
beneficiary provision is prohibited and new deadline is given.
Table 7: Long-term regulatory actions
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STRATEGIC PLAN
This continuity plan is developed in alignment with the international and national framework
for Disaster management specially focusing on Emergency Telecommunications Cluster. It is
supposed to help mainly the telecommunication operators in preparing their business
continuity plan to mitigate the impact of imminent emergencies. The strategic component of
the plan consists of Vision, Mission, Goals, Values, Objectives and strategies within the NETCP
Lifecycle.
VISION:
 To establish disaster-resilient society by harnessing a reliable, interoperable,
continued and appropriate technology based emergency telecommunications network
for mitigation, response and recovery from emergencies.
MISSION:
 To deliver continuous communications service and provide business continuity by
using appropriate and strengthened emergency telecommunications network during
emergencies.
GOALS:
 To help saving lives and property by providing continuous communications during
disasters and by increasing the readiness capacity of the Telecommunications
Operators to disruptions caused by nature, human and technology.
 To upgrade the emergency telecommunication network, with particular emphasis on

last-mile connectivity to the affected community, utilizing multiple platforms with
respect to coverage, capacity and content.
VALUES:
 Effective, coordinated and continuous communications;
 Minimum recovery time, resilient and critical infrastructure;
 Emergency response team, responsibility and reporting.
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OBJECTIVES:
For achieving the vision and goals in harnessing and upgrading emergency telecommunication
system in disaster management, the following objectives are set forth in the NETCP Plan.
Objective 1:
To define clearly a formal decision making structure and cooperation mechanism with
leadership roles for coordinating emergency communications capabilities in line with
Tampere Convention, ITU Resolution, and National Frameworks.
Strategy 1.1:Tampere convention shall be ratified taking into account the Sendai Framework
for Disaster Risk Reduction.
Strategy 1.2: Relevant institutions, functions, and responsibility lines shall be identified as
specified in NDRF across the Disaster Management continuum.
Strategy 1.3: Necessary circular shall be made to concerned stakeholders for designating
Ministry of Information and Communication (MoIC) and Nepal Telecommunication Authority
(NTA) as the key authority for emergency telecommunications in their respective continuity
plans.
Strategy 1.4: Emergency Telecom Cells/units within Telecom operators and leadership
institutions shall be established and caused to establish with minimum communication setup.
Objective 2:
To make certain that an integrated network for mitigation, response and recovery
capability exists to communicate in all phases of natural disasters.
Strategy 2.1:The emergency network developed by relevant stakeholders shall be identified
and the stakeholders will be facilitated in integrating their networks into the EOCs through
strategic and operational communication network planning efforts across all levels of
government.
Strategy 2.2: Necessary circular shall be made to the respective implementing agency for
planning, execution, operation and maintenance of their emergency network. The agencies
shall be held responsible for their stake in enhancing the existing capacity on operational
activities across prediction, alerting, and communications functions.
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Strategy 2.3: Standard Operating Procedures (SOPs) shall be developed for ICT platform,
equipment, technologies to avoid duplication and ensure cost effective services.
Strategy 2.4: GIDC shall be set as the backup server for existing status of emergency
telecommunication and inventory database. The information about emergency responses shall
be updated and collaborated for emergency activities.
Objective3:
To prepare a robust and responsive national emergency alerting and activation system to
respond to disaster
Strategy 3.1: Concerned stakeholders shall be assisted to establish, strengthen and improve
early warning and messaging systems at vulnerable zones and to link them to EOCs.
Strategy 3.2: Telecom and Internet service providers shall be made responsible in establishing,
and maintaining the infrastructures and services for emergency telecommunication functions
used in emergencies.
Strategy 3.3::Timely and Effective delivery of early warnings to the ‘Last Mile’ shall be ensured
through mass media communication. Enhance the AM, FM radio, DTH networks, Sirens and
Loud Speakers.
Objective 4:
To provide essential ICT Facilities/Applications to the emergency response team for
communication among all stakeholder clusters involved in alerting, mitigation, relief and
management operations.
Strategy 4.1::Provision and activation of 3- Digit National Emergency Number shall be
introduced for emergency operations, help and communications to be accessed from all
telecom operator's network .
Strategy 4.2::Minimum communication pack shall be made available to the emergency

response team, EOCs and leadership institutions. Inventory and the stock of emergency ICT
equipment to concerned agencies will be ensured for operational purposes.
`14
Strategy 4.3::Necessary guidelines and procedure for requesting international assistance,

shall be prepared to avail with telecommunication equipments in alignment with Tampere
Convention.
Objective 5:
To Make sure that appropriate and continuous training and exercises are made available to
the emergency response team and to other humanitarian agencies, if so requested, so that
they all have common approaches, enhanced technical expertise and better communication
capabilities.
Strategy 5.1::Training need assessment will be carried to develop training plan & modules to
train ICT staff/emergency response team in the field of emergency telecommunications.
Strategy 5.2:: Trained ICT staff from key agencies shall be mobilized at an early stage of the
emergency operation.
Strategy 5.3::An effective monitoring and evaluation mechanism shall be established for
training, simulation and drills.
Objective 6:
To upgrade and regularly maintain communications systems and capabilities to ensure
effective operation through appropriate resource allocations and funding.
Strategy 6.1::National frequency spectrum plan shall be prepared for emergency
telecommunication. NTA shall be authorized to assign additional frequency spectrum, free of
cost, to NTOs during emergencies.
Strategy 6.2::A fast track procedure will be adopted for requesting and importing critical
systems, utilities, spares, telecom equipment in emergencies. A 3-member team comprising
representatives of MoIC, NTA and Department of Customs, is authorized for such customs
clearance. On the recommendation of NTA, Visa processing will be made easier in case of
experts arriving for the restoration of Telecom infrastructure.
`15
Strategy 6.3::Certain fund from the national emergency funds shall be availed and allocated in
order to carry recovery, reconstruction and augmentation works.
Strategy 6.4::Electronic waste shall be managed to address Environmental impact caused by
ICT waste , unwanted RF emissions and battery systems.
STRATEGIES:
The stakeholder organizations are required to implement strategies based on best practices
to reduce risk and to help mitigate operational impacts during an emergency event. During
such events, they should extensively utilize text messaging and mobile tools to notify
employees and first responder teams; sharing status and providing local resources to
impacted employees to assist with their personal recovery needs. This helps in preparing the
response team in carrying out response and recovery operations to their network and
business functions as well.
The working strategies for achieving abovementioned objectives within the lifecycle of NETCP
are categorized as:
LEGAL FRAMEWORK
Nepal is the signatory of Tampere convention on the provision of telecommunication
resources for disaster mitigation and relief operations on 23 April 1999. On the same note,
Resolution 34 of ITU, as well, emphasizes role of telecommunications/information and
communication technology in disaster preparedness, early warning, rescue, mitigation, relief
and response. Furthermore, Nepal Government commits action plans as declared in the
Sendai Framework for Disaster Risk Reduction. The following structure shall be the framework
for Disaster Management in Nepal.
`16
7
Figure 1: Legal Framework for Disaster Management in Nepal
National
Legislation & National Disaster Response

National Calamity ACT 1982
Strategies Framework 2012
Office of Prime minister and

Ministry of Home Affairs (MoHA)
Directives & Council of Minister (OPMCM)
Executive
Orders
Sendai Framework for DRR
Tampere Convention
Strategic Communication -Specific Operational
Preparedness
Disaster Central Natural Disaster National Emergency
Management Response Committee (CNDRC) Operational Center (NEOC)
Policy & Planning
NETCP MoIC/ NTA NETCP
Regional, Districts, Local
Regional Planning Hazards Mitigation

Preparedness
Disaster REOC
Communication RDRC
Planning
DEOC
DDRC
7
Nepal Emergency Telecommunication Plan Report, NTA, 2013
`17
INSTITUTIONAL AND TECHNOLOGICAL FRAMEWORK

For translating the strategies into action plans, the stakeholders shall be institutionalized for
carrying different services relevant to their functions. Deployable technologies in executing
the necessary tasks will be identified and telecommunication operators shall facilitate them in
providing connectivity as tabulated here.
Disaster Services requiring Lead

Major Tasks Supporting Agency Technology Used
Lifecycle connectivity Agency
 Meteorological,  Weather and climate  DHM  Telecom, ISPs, NSPs,  Cellular /Satellite
Prediction  Earth Observation, prediction /DMG  NEA, NEOC, HF / VHF/ UHF
and  GIS/ GPS  Detection and Tracking of UN/INGO,  Remote sensing
Detection earthquakes, Floods, Fires  NRCS  Telephone
 Providing Warning information  Internet/email
 Amateur Radio  Receiving and distributing  Media  NEOC, REOC, DEOC  AM, FM, Satellite
 Broadcasting (Radio, alert messages (Radio,  Local Authorities, (BGAN), Ham
TV) Fixed  Disseminating alert messages TV), NRCS Radio
Telecommunication to the public  Telecom,  Siren system
Alerting s  Delivering alert messages to ISPs  Cell Broadcast
 Mobile Telecom EOCs/ public (SMS / Text data)
(Terrestrial/Satellite  Distributing to individuals  Internet/email
) (Social
networking)
 Amateur Radio  Assisting in organizing SAR,  Security  UN/ INGO  AM, FM, Satellite
 Broadcasting relief operations aftermath of Agencies  NRCS, Ham Radio (BGAN), Ham
 Earth Exploration disaster (NP, APR, Operators, Radio
 Fixed Telecom  Coordination of relief NA)  Media (Radio, TV),  Siren system
 Mobile telecom activities by informing from  NEOC,  Hospital and Health  Cellular /Satellite
 SAHANA and teams to public REOC, Ministry, (SMS / Text data)
Relief and DesInventar  Assessment of damage and DEOC  Logistic Agencies,  Internet/email
Response Localization collecting information  Local  Funding Agencies,  GIS/ GPS, Walki-
Software  Exchange of information Commun  International Talki, Trunk Radio
between relief ity Communities,
teams/individuals  NEA, NOC,
 Loss assessment, tracing and  Other Humanitarian
coordination clusters
 Fixed  Reconstruction of damage ICT  MoPIT,  UN/ INGO  Satellite, Ham

Telecommunication infrastructure  NEA,  NRCS, Ham Radio Radio
 Mobile  Restoration of communication NOC, Operators,  Cellular /Satellite
Recovery Telecommunication link with other physical  UN  Hospital and Health Internet/email
Reconstruc  SAHANA and infrastructure Agencies, Ministry,  GIS/ GPS, Walki-
tion and DesInventar  Loss assessment, tracing and  Financial  Telecommunication Talki, Trunk
Rehabilitati Localization coordination Agencies and ISPs, Radio
on Software  Fuel supply to relief vehicles,  Logistic Agencies,
camps and reconstruction  International
works Communities,
 Power supply with backup  Others
`18
Table 8: Institutions activities and techologies
STAKEHOLDERS’ RESPONSIBILITY FRAMEWORK

NETCP’s organizational framework shall contain different levels of stakeholder organizations.
Each level shall be assigned different responsibilities.
MoIC
NTA
Stakeholders
NTO
Critical
Suppliers
Figure 2: NETCP organizational structure8
3.6.3.1 NETCP Structure will be composed of:

 Critical suppliers and logistic agencies
 Telecommunications Operators
 Stakeholders
 NTA (Nepal Telecommunications Authority)
 MoIC (Ministry of Information and Communications)
Responsibility Lead by Coordinators/
8
Nepal Emergency Telecommunication Continuity Management System Report, ITU, 2015
`19
Contacts
Critical Suppliers  Shall deliver critical services, Operators TBD

financial services and
resources to the Network
Operator
Telecommunications  Shall establish their own NCELL TBD
Operators business continuity NT
management system which is STPL
complied with NETCP. UTL
 Shall establish the continuity NSTP
of emergency STM
telecommunication media
RNE
communication within the
NTV
affected area during and after
ISPs
the disaster and emergency
Other media
within the defined time.
Stakeholders  Shall use resources and Ministry of 4211516
authority to help the Energy; 4211412
successful completion of the Ministry of 4211261
Operators’ responsibilities Finance; 4220150
within the defined time. Ministry of 4227280
 Shall authorize emergency Home Affairs; 4262802
regulatory needs.
Ministry of TBD
Info. Com.;
Ministry of
Phy. Inf. &
Transp.;
Ministry of
Health &
`20
Population
NGOs
NTA  Shall maintain overall Nepal TBD
NETCP governance. Telecommuni
 Shall activate NETCP during cation
a disaster and emergency. Authority
 Shall direct Operators and
Coordinate stakeholders for
emergency
telecommunication.
 Shall Work in close
collaboration with Operators
and stakeholders to assess the
needs and prioritize the
needs, to define
requirements, to propose
solution.
 Shall exchange information
on the needs, capacity and
plans.
 Shall coordinate with the
MoIC during a disaster and
emergency and share
experiences.
MoIC  Shall activate NETCP during Ministry of TBD
a disaster and emergency. Information
 Shall coordinate the and
international stakeholders for Communicatio
emergency n
telecommunication.
`21
 If needed coordinate the

other relevant
stakeholders/ministries.
Table 9: NETCP organizational responsibilities
3.6.3.2: Telecommunications and Internet service providers shall exclusively be made

responsible in establishing, maintaining, and charging the infrastructures and services for
emergency telecommunication functions as required by stakeholder agencies.
AG EN CI E S RO L ES AN D R ES P ON SIB I LI TI E S
Prediction and  Develop mechanism for early information on impending emergencies;
Detection  Deploy sensor networks (GPS enabled Remote sensing) to collect and process Hydro-
Agencies Meteorological, Seismological, Geological, Chemical, Nuclear data about early warning;
 Develop surveillance system for continuous monitoring, detection and tracking of
Earthquakes, Floods, Fires and Landslides.
 Testing of early warning system;
 Provide connection and information to EOCs and disseminating channels of early warning
network;
 Collect compile and disseminate GIS based hazards maps;
 Activate immediate response as and when emergency declaration follows;
 Request for National and International assistance;
 Share and exchange data with National and International prediction and detection agencies.
 Prepare incident report and database and share it to Government Integrated Data
Center( GIDC) for backup storage;
 Monitoring and evaluation tools for network maintenance;
 Coordinate and act as per NETCP Plan and guideline;
 Develop and expand network in disaster prone areas with reliable and robust system;
Broadcasting  Develop and expand network with reliable and robust Early Warning System (EWS);
/ Ham Radio  Receiving and distributing alert messages from detection agencies and EOCs;
Regulators  Disseminating alert messages to the public as per Content Alert Protocol (CAP);
and  Disseminating awareness programs for stakeholders involved in the DM at various levels
Operators and to the public;
 Distributing messages receiving equipment to individuals;
 Assist in organizing search and rescue, relief operation aftermath of disaster by providing
Amateur Radio connectivity;
 Provide Ham radios to EOCs and emergency cells;
 Create the conducive environment to Ham operators in coordination and relief activity;
 Monitoring and evaluation tools for network maintenance;
`22
 Coordinate and act as per NETCP Plan and guideline;
Telecom /  Develop guideline and contingency plan for emergency telecommunication involving
Internet / stakeholders; NTA facilitates to acquire expert services from abroad upon Operator's
Operators request.
 Develop and expand network in multi-platform (Satellite, Fiber, Cellular, Microwave) to
disaster prone areas with reliable and robust system;
 Utilization of existing and planned National Terrestrial and Satellite Infrastructure;
 Inter-operator domestic roaming among the mobile operators shall be arranged during
emergencies.
 Ensuring reliability of the network with adequate bandwidth availability;
 Provide connectivity to Emergency Operation Centers (EOCs) at National, Regional and
District and Local Levels;
 Build Disaster Recovery Site in two or more geographical locations;
 Create a central database of coordination with detail address of leading roles and focal
points as well as inventory of emergency telecommunication equipment. Link it to GIDC for
backup storage;
 Last-mile connectivity will also be ensured through a mobile/transportable communication
system to establish graded communication capability;
 Training of staff working in the ICT field in the proper utilization of emergency
communication network and equipment;
 Preparation of Standard Operating Procedures (SOP) for various emergences and
vulnerabilities across all the disaster phases;
 Organize awareness programs for stakeholders involved in the DM at various levels and
Use mass media and other telecommunication tools to disseminate disaster preparedness
information to the public;
 Use the frequencies as prescribed by the concerned national authority;
 Monitoring and evaluation tools for network expansion, operation, Quality of Service (QoS)
and maintenance;
 Coordinate and act as per NETCP Plan as applicable;
Financial  Preparation of financial plan for building emergency telecom infrastructure involving
(Government, relevant stakeholders;
Private, Banks,  Develop guidelines for request and provision of the international assistance on emergency
Int’l donors) telecommunications as per Tampere Convention;
 Use and collection of emergency telecommunication funds and provision of soft loan to
service providers to restoration of communication infrastructure through Nepal Rastra
Bank;
 Funding to telecommunication agencies in establishing, EOCs, emergency cells and
capacitating the origination;
 Provision of insurance schemes, and Tax exemption on funding contribution;
 Facilitation for obtaining necessary licenses and exemption on the equipment licenses fees;
 Custom duty exemptions on telecommunication equipment at entry points for
`23
International organizations or Groups and facilitate custom clearances;

 List and maintain the database of possible funding / donor agencies;
Security (NP,  Assisting in organizing SAR, relief operations and reconstruction work aftermath of disaster;
APF, NA)  Coordination of relief activities by informing from teams to public using the their
equipment;
 Assist in assessment of communication infrastructure damage and information collection;
 Maintain law and order for safety of communication infrastructure;
 Conduct simulation excises and drills;
 Clearance of communication infrastructure related debris management;
Logistic (Air  Provide access for installation of emergency telecommunication units to health care
and Land facilities and relief camps;
Transport,  NTO Operators shall be prioritized for the availability of Fuel.
Courier and  Provision of power supply with backup for emergency communication;
Supply  Prepare and update inventory of logistic and transport service providers;
Agencies and  Procurement of transport vehicles for mobile / transportable satellite terminals and base
Hospital) station;
 Coordinate with CAAN and Air Transport Association for communication and exchange of
information;
 Provide Air / Land transport facilities during disaster; Helicopter /Transport service shall be
prioritized for NTO Operators for restoration of communication network.
Table 10: Different Agencies and their responsibilities in emergencies9
RESOURCES AND CAPABILITY FRAMEWORK

3.6.4.1 The resources required for executing the action plan shall be categorized as critical
team, Information, infrastructure, equipments, media, and Skills. Emergency Telecom
Cells/units within each service provider including Telecom operators and Internet service
provider and leadership institutions shall be established as tabulated here.
9
National Emergency Telecommunications Plan Report, NTA, 2013
`24
S.N Institutions Emergency Telecom Cell
1 President Office Cell
2 Prime Minister Office Cell Satellite phones

Ham Radio
3 CNDRC (MoHA) Chief Cell (VHF/UHF)
(optional)
4 Nepal Army Chief Cell VHF / UHF
(Walkie Talkie)
5 Health Ministry / Hospital Cell
Mobile handsets
6 Nepal Police /AFP Chief Cell Laptop
Solar power
7 MoIC / NTA / CAAN Cell backup
UPS 1KVA
8 NSPs/ ISPs Cell Batteries
9 Telecom Operators Cell
Table 11: ET Cell in leadership institutions
3.6.4.2 Minimum communication pack shall be made available to the emergency response
team, all the EOCs and leadership institutions as specified in table 12. Inventory and the stock
of emergency ICT equipment to other agencies will be ensured for operational purposes.
`25
NEOC REOC/ DEOC MEOC/Cell Unit/MMCPs
VSAT satellite terminal (C band) VSAT satellite terminal (C band) Satellite phones
Ham Radio (VHF/UHF)
Ham Radio (HF/VHF/UHF) Ham Radio (VHF/UHF)
(optional)
VHF / UHF (Walkie Talkie) VHF / UHF (Walkie Talkie) VHF / UHF (Walkie Talkie)
4 X 20 lines EPABX 2 Telephone lines Mobile handsets
Satellite phones/BGAN Satellite phones/BGAN Laptop
Mobile handsets Mobile handsets Solar power backup
Laptop Laptop UPS 1KVA
Work Stations Computer Work Stations Computer Batteries
Cable TVs with LCD Monitors DTH TV set
DTH TV set IP phones

Multi propose (printer, scanner,fax,
IP phones
photocopier)
Software (SAHANA, SENTINEL,
LAN Router
DesInventar)
Fax Machines Genset 5KVA
Scanner UPS 5 KVA
Photocopier
Laser Printer
Software (SAHANA, SENTINEL,
DesInventar)
Genset 10KVA
UPS 8 KVA
Solar power backup
Table 12: List of Emergency Telecommunication Equipment for EOCs10
10
`26
3.6.4.3 The emergency network developed by relevant stakeholders shall be identified and
the stakeholders shall be facilitated in integrating their networks into the EOCs.
S.N Institutions Emergency Telecom Network
1 Telecom Operators Optical / Microwave / Satellite / Cellular
Internet Service Providers

2 Optical / Microwave / Satellite / Cellular
3 UN Agencies HF / VHF / Satellite Phone
4 Amateur (Ham) Radio HF / VHF/ UHF Radio
5 Security Agencies HF / VHF
6 Nepal Red Cross Society HF / VHF/ UHF
7 EOCs HF / VHF
8 Civil Aviation HF / VHF
9 Media / Broadcaster AM/FM/DTH
Table 13: Existing ET Networks in Different institutions
3.6.4.4 National frequency spectrum plan shall be prepared for emergency

telecommunication. Currently, MoIC seems to have allocated 806-824 MHZ frequency band
for PPDR purposes.
MF <0.3- VHF<30- UHF<300-
Services/ Band HF <3- 30MHz>
3MHz> 300MHz> 3000MHz>
3.5-4, 7-7.3, 10.1-10.15, 14-

Amateur (ITU Radio 14.35, 50-54
1.8-2 420-450
Regulations Article 25) 18.068-18.168, 21-21.45, 144-148
24.89-24.99, 28-29.7
Services/ Band HF <3- 30MHz> VHF<30- 300MHz> UHF<300- SHF<3- 30GHz>
`27
3000MHz>
335-470, 800-1000, 4.2-5, 7-8, 10.5-

Fixed Wireless 2-10
50-88, 150-174 1400-1600, 1700- 10.68, 11.7-13.2,
(ITU-R F1105-2)
2700 23GHz
Services/ Band SHF<3- 30GHz>
Satellite (ITU-RS1001-1) 6/4,14/12, 30/20
Services/ Band VHF<30- 300MHz> UHF<300- 3000MHz> SHF<3- 30GHz>
380-399.9, 406.1-430,
PPDR (Res 646-ITU) 68-88, 138-144, 148-174 440-470,806-824, 851- 4.94-4.99, 5.85-5.925
869
Note: Broadcasters and cellular services providers may use existing frequency band as per the spectrum plan
approved by MoIC:
11
Table 14: Harmonized Frequency Bands for Emergency Telecommunication
3.6.4.5 Standard Operating Procedures (SOPs) shall be developed for ICT platform,
equipment, technologies to avoid duplication and ensure cost effective services. It is also
assumed to provide a baseline for configuration of emergency networks and equipments.
SOP Description
 Low capacity links(1 or 2 channels on HF using Single-Side Band transportable terminal with whip antenna for
upto 250km).
 Local radio networks (10-20 channels in VHF/UHF using Platform Transmission Terminal (PTT) for upto few
km).
Fixed Wireless
Systems  Links upto 120 channels ( Transportable equipment with Yagi or Grid antenna operating in UHF/SHF for upto
100 km).
 Links up to 480 channels(Transportable equipment with Grid antenna operating in UHF/SHF for LOS path )
 High Capacity Links(Transportable equipment with microwave antenna operating in SHF for LOS path)
 Satellite and terrestrial broadcasting systems used for disaster mitigation and relief operations
Broadcast
 Globally harmonized frequency bands used for disseminating public alert messages and information on relief
Infrastructures
for EW (ITU-R operations
BT 1774)
 Use of electronic news gathering to inform the public of the recovery efforts and extent of disasters
11
`28
 Emergency Warning System (EWS) composition: Control signal replaces the program signal automatically
activating the warning receivers/mobile phones via digital and analog satellite/terrestrial TV,MW/FM Radio.
 The EWS system standard for activation of emergency alert messages through broadcast infrastructure
 Consists of Antenna (<2 m dia), power amplifier, Low noise receiver, ground communication equipment,
Transportable
Earth Station control and monitoring equipment, terminal equipment’s e.g. fax, telephone, power supply system
 PPDR standard for Public Safety and Emergency Communications, Emergency Calling and Location
Identification Services. Communications Network Security and Communications Infrastructure should have
following capabilities:
 Control mechanism (Access, configuration, priority levels, preemption)
Equipment  Equipment Characteristics (mobility support, High audio output, long battery life, capability for fast call setup,
Standards instant PTT, one touch group call, IP compatible, capable to work on harsh environment, interoperability)
 The Equipment may include Satellite Equipment and Systems, telecommunication terminal equipment, user
telecommunication systems, Location and position determination equipment unlicensed wireless user
premises equipment, and auxiliary equipment and devices, Modems, Fax etc.
Table 15: SOPs for different equipment and technologies12
3.6.4.6 Stakeholders shall be assisted to establish, strengthen and improve early

warning/messaging systems at vulnerable zones and to link them to EOCs as in Figure 3.
12
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Figure 3: Early Warning/Alerting Flowchart13
COMMUNICATION FRAMEWORK
During the lifecycle of the continuity plan, clear and authentic communication is required to
inform the public and the stakeholders about disaster management status mainly the relief
and response works.
13
`30
3.6.5.1 Nepal Government and MoIC/NTA shall establish media centers for channelizing the
authentic information. Additionally, during national emergencies, MoHA may direct Lead
organizations in telecommunications to handle the press conferences through national and
local media if required.
3.6.5.2 Each organization’s coordinators assume substantial role in smoothening the
response, relief and recovery works by different agencies through proper communication.
Coordinator Responsibilities:
 Mainly responsible for coordinating and harmoniously working with the stakeholders,
teams who are responsible for doing the detailed actions to establish the continuity of
the NETCP key product and services.
 Shall work with backup coordinators.
 Shall contain primary and secondary communications information utilizing two
different communication channels.
 Shall have a satellite phone, car charges and solar charger units available in their
transport vehicles.
 Shall know all the peoples’ contact details inside their organization anywhere and
anytime.
 Shall involve in exercises at least once a year.
 Shall know the contact details of the other coordinators.
It is not feasible to make the contact details available anytime and anywhere for coordination.
3.6.5.3 NTA and Network Operators shall develop NETCP client/server mobile application that
will utilize different communication channels and guaranty its operation. In NETCP mobile
application, each coordinator could easily find all the required critical information anywhere
and anytime.
`31
No Organization Coordinator & Cell Satellite Social

Backup Coordinator Phone Phone Media
1 Network Operators(NT,Ncell , TBD TBD TBD TBD

Worldlink etc) TBD TBD TBD TBD
2 Stakeholders (NTA, TBD TBD TBD TBD
MoIC,MoHP etc) TBD TBD TBD TBD
3 Media (RNE,NTV, other TBD TBD TBD TBD
media) TBD TBD TBD TBD
Table 16: NETCP coordination chain
3.6.5.4 Network/Telecommunications Operators (NTO) shall work very closely with the
network equipment suppliers. Suppliers’ continuity may affect network operator’s continuity.
NTO may also need support from other stakeholders especially for transportation and energy.
Government shall ensure availability of required fuel or electricity connection to Operators
critical datacenters.
Reporting
NETCP supports holistic multi-hazard approach including nature, human and technology
originated communication disruptions by utilizing stakeholders’ risk management processes.
The NETCP process outputs regular reports to NTA. The reports could be manual or auto
generated as per situation.
RE P ORT IN G I T EM S H OU RL Y 4 S EN T TO (B Y
H OU RL Y SM S AN D
EM A IL)
# of 2G Down-sites and status (energy, damaged X NTA

building, damaged equipment, human prevention,
technical problem...)
# of 3G Down-sites and status(energy, damaged X NTA
building, damaged equipment, human prevention,
technical problem...)
`32
# of Down Critical Stations (CS) and status (energy, X X NTA

damaged building, damaged equipment, human
prevention, technical problem...)
# of relief and rescue teams completed X X NTA
communication requests ratio
Increase on the Call Traffic in the affected region(s) X X NTA
Increase on the SMS Traffic in the affected region(s) X X NTA
Increase on the Internet Traffic in the affected X X NTA
region(s)
Status of Critical Technologies X NTA
Status of Critical Locations X NTA
Status of the Critical Suppliers X NTA
Status of the Critical People in ER/DR Team X NTA
Status of the Mobile Base Stations (MBS) X X NTA
Status of the emergency Backbone Restoration Vehicle X X NTA
(eBRV)
Status of the 2G Portable Base Stations (PBS) X X NTA
Critical Stations (CS) battery reserves in hours X X NTA
Prioritized base stations battery reserves in hours. X X NTA
Non-Prioritized base stations battery reserves in hours X NTA
Energy actions summary X NTA
Table 17: NETCP reporting format
It is suggested to have the report in a map format so that coordinators could easily see the
locations.
`33
3.6.5.6 Stakeholders Clusters
Figure 4: Linkage to other stakeholder clusters14

Other clusters may help to execute NETCP. Also other clusters may need emergency
telecommunication in a disaster and emergency. The interdependency map shall be created
between stakeholders and clusters in such a way that concerned stakeholders within a cluster
or in different clusters will keep liaison through the Government lead of their corresponding
clusters.
TRAINING FRAMEWORK
Training plan & modules shall be developed to train ICT staff/emergency response team in
emergency communications. First of all, training need assessment will be conducted to find
out and review stakeholders’ needs and capability. With their involvement, possible subjects
of training and courses shall be prepared and reviewed.
14
`34
Overall training plan
Training Title:
Introduction to Emergency Management and Developing Emergency Telecommunication Skills
Overall Objective
Efficient and effective Humanitarian emergency response planning and operations
Technical Skill Upgrade of emergency telecommunications personnel and responders
Training Level
Strategic and Operational
Duration and Repetitions
6 days per lot and repetitions as needed
Trainee Profile
Strategic: Government officials, ETC cluster officials, Planners and project officials in different
telecommunication organizations, security agencies and NGOs
Operational: Government field staff, ETC field personnel, ICT responders and field staff in different
telecommunication organizations, security agencies and NGOs
Training Method
Class room lecture, Presentations, Groupwork, Simulation, Exercise/drills
Training Topics in Emergency Management

Disaster management, different clusters and NDRF
Challenges in the field of humanitarian work
Roles and responsibilities of emergency responders
Telecommunication Essentials
Emergency Telecommunication technologies
Communication, Coordinating and Reporting
Emergency Telecommunication Equipment
Emergency Telecommunication standards
Table 18: Overall Training Plan15
15
ETC Training Needs Assessment Report, WFP Nepal, 2014
`35
NETCP OPERATIONAL PLAN:

Establishing business continuity and disaster recovery plans (BCP/DR) are the outcomes of collaborated planning effort and before
BCP; Business impact analysis, risk analysis, internal strategy development should be done. But for effectiveness , National
Emergency Telecommunication Continuity Plan (NETCP) must be established to govern the Network/Telecommunications Operators
(NTO) disaster and emergency management activities.
CLASSIFICATION AND ACTIVATION PLAN

A disaster and emergency event in terms of telecommunication shall be classified into 3 main category with color code yellow,
amber and red. Yellow is less critical and red is the most critical incident. If a disaster and emergency fit into more than one
classification then the most critical classification should be applied. NETCP should be a living system and a continuous working plan,
according to the maturity and success of the NTO the advised baseline numbers could change under the supervising of NTA.
Activation may be at national by CNDRC (OPMCM) in mega disaster or at organizational level by NTA or NTO chief in case of business
level emergencies.
No COLOR CODE ACTIVATION CRITERIA WHO ACTIVATES CALL CHAIN CALL CHAIN CHANNEL
1 large-scale disaster and emergency NTO “RED” Satellite Phone
more than two regions are affected in Nepal NTA Amateur Radio
more than two critical locations are lost at the same time MoIC Call
earthquake > 8M SMS
RED all paths of a backbone transmission are lost Email
more than one MSC is isolated from the network
> %20 of customers inside a region is affected
> %20 of sites are down
> %20 of Critical Base Stations (CBS) are down
`36
> %20 of Major POPS are down

NTO needs help from the stakeholders, NTA and MoIC
SMS, Internet and Call services are down
2 medium-scale disaster and emergency NTO “AMBER” Satellite Phone
two regions are affected in Nepal NTA Call
two critical locations are lost MoIC SMS
one path of a backbone transmission is lost Email
one MSC is isolated from the network
7M > earthquake > 8M
AMBER > %10 of customers inside a region is affected
> %10 of sites are down
NTO needs help from the stakeholders and NTA
SMS and Internet services are down
3 small-scale disaster and emergency NTO “YELLOW” SMS
a region is affected in Nepal NTA Email
one critical location is lost MoIC
6M > earthquake > 7M
> %5 of customers inside a region is affected
YELLOW > %5 of sites are down
NTO can handle the incident by its own
SMS service is down
Figure 5: Activation Chain, Code and Channel16
16
`37
ER/DR TEAMS CONTINUITY PLAN

Running NETCP key product and services shall require critical people for Emergency Response(ER) and Disaster Recovery (DR) in a
disaster and emergency. If the key product and services cannot be made up and running due to lack of people than those people
become critical to the telecommunication. Their continuity should be planned.
No Action Steps (What) Who When Where With Resource Stakeholder
1 Key product and services are down Network - Anywhere - - -

and critical people are needed. Operator
2 Contact the critical people that are Network <30mn Monitoring Monitoring Cell Phone; -
identified beforehand and listed in the Operator Locations Teams SMS; Email;
continuity plans. Satellite
Phone;
3 If critical people cannot be reached Network <30mn Monitoring Monitoring Cell Phone; -
within 30mn, contact the backup of Operator Locations Teams SMS; Email;
the critical people. Satellite
Phone;
4 If backup people cannot be reached Network <30mn Monitoring Monitoring Cell Phone; -
also, escalate the issue to the Operator Locations Teams; SMS; Email;
management to find alternative Managers Satellite
`38
people with similar expertise. Phone;

5 If alternative people also could not be Network <30mn Monitoring Monitoring Cell Phone; -
reached or found, inform the Operator Locations Teams SMS; Email;
suppliers to find people with similar Satellite
expertise within Nepal or nearby Phone;
countries
6 If expert people cannot be found in Network <1hr NTA Coordinators Cell Phone; NTA
the suppliers, inform NTA to find the Operator; SMS; Email;
expert people from other NTO or NTA Satellite
nearby countries. Phone;
7 If expert people found outside Nepal, Network <8hr NTA Coordinators Cell Phone; MoIC; NTA
get support from NTA for Operator; SMS; Email;
transportation of the expert people NTA Satellite
into Nepal. Phone;
Table 19: Critical Team continuity plan
LOCATION CONTINUITY PLAN

This plan consists of actions to be done in the critical locations after a disaster and emergency.
1 Critical location is lost - - - - - -
`39
2 Move the critical people to pre- Coordinator <2hr Anywhere to - Transportation Transportation
determined alternative locations DRC Companies
3 Activate the Disaster Recovery Coordinator; <2hr DRC; - Management Tools -
Center (DRC) and/or prepare the Teams Alternative
new alternative work location Location;
4 If the critical technology is not in Critical People <2hr DRC; - Management Tools -
active mode, make the required Alternative
configurations Location;
5 If the critical technology is in active Critical People <2hr DRC; - Management -
mode and a configuration is needed, Anywhere Tools; VPN
then implement the new
configurations
6 Inform the suppliers and NTA for the Coordinator <1hr Anywhere - Cell Phone; SMS; Critical Suppliers;
new location Email; SatPhone; NTA
Table 20: Location continuity plan
CONFIGURATION CONTINUITY PLAN

This plan consists of actions to be done for the configuration continuity after a disaster and emergency.
In the event of crisis, the operator should have a resilient network with significant capacity that is complimented by robust
operations to support emergency services. The operations could consist of Emergency Telecommunications Service (ETS) to
`40
responders, Wireless Priority Service (WPS) and Telecommunications Service Priority (TSP) with priority treatment in call connection
and restoration of curtailed service.
1 NETCP is activated, earthquake hit or Network - Monitoring Monitoring Management NTA/MoIC

Business Continuity Plans are triggered Operator Locations Teams Tools
2 Configure the voice quality to increase Network <1hr Monitoring Monitoring Management -
the capacity decrease the voice quality Operator Locations Teams; Tools
to half rate. Automation
3 Configure the air signaling to increase Network <1hr Monitoring Monitoring Management -
the bandwidth capacity for call Operator Locations Teams; Tools
commutations. Automation
4 Configure SMSC to optimize delivery Network <1hr Monitoring Monitoring Management -
for best effort and optimize SMS Operator Locations Teams; Tools
delivery retries to minimum. Automation
5 Clean the queue. Minimize the retry Network <1hr Monitoring Monitoring Management -
policies to 1 retry in case of delivery Operator Locations Teams; Tools
failure. Automation
7 Configure or controlled shut-down of Network <1hr Monitoring Monitoring Management -
non-critical technologies or services Operator Locations Teams; Tools
`41
such that they will not consume Automation

network resources
8 Configure MSC Pools to increase the Network <1hr Monitoring Monitoring Management -
processing capacity to key product and Operator Locations Teams; Tools
services Automation
9 Configure the energy systems to Network <1hr Critical Energy Teams; Management -
reserve energy for the key product and Operator Locations Automation Tools
services
10 Open any security bars instantly during Network <1mn Critical Security Teams - -
earthquake evacuation. Operator Locations
11 Identify the people still inside the Network <10mn Critical Security Teams - -
buildings after the evacuation. Operator Locations
12 Optimization of operational sites from Network <2hr Monitoring Monitoring Management -
network control centre to cover the Operator Locations Teams; Tools
down sites coverage area Automation
13 Reserved emergency frequencies can Network <2hr Monitoring Monitoring Management -
be configured to decrease the network Operator Locations Teams; Tools
congestion Automation
Table 21: Configuration continuity plan
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CRITICAL INFORMATION CONTINUITY PLAN

Running NETCP key product and services, sometimes, requires using information in a disaster and emergency. If the key product and
services cannot be made up and running due to lack of information, then that information becomes critical to the
telecommunication. Its continuity should be planned.
1 Key product and services are down and critical Network - Anywhere Critical - -
information is needed. Operator People
2 If critical information is missing to restore the Network <10mn Anywhere Critical Mobile -
key product and services, teams use the backup Operator People Business
information or mobile business continuity Continuity
software to access the critical information. Software
Table 21: Critical information continuity plan
BCMS CONTINUITY PLAN

This plan consists of actions to be done to guarantee the operation of business continuity management system (BCMS) after a
disaster and emergency.
`43
1 Issues about the continuity plans Critical - Anywhere - Cell Phone; -

is reported while operating People SMS; Email;
during a disaster and emergency Satellite
Phone
2 Business continuity management Coordinator <2hr Crisis Management; Cell Phone; NTA
system (BCMS) team analyze the Management Critical People SMS; Email;
situation and informs the teams Room; Tele Satellite
about the new actions to be done Conference Phone
3 The situation is noted to update Coordinator <10hr Anywhere Management; - -
the continuity plans after Critical People
business recovery phase is
completed
Table 22: BCMS continuity plan
RELIEF AND RESCUE COMMUNICATION CONTINUITY PLAN

Rescue and relief teams save life and they are essential part of the disaster and emergency management. Their emergency
communication shall be up and running.
Mobile communication networks help rescue and relief teams in two ways:
`44
 Help the teams to communicate

 Help to find the location of the survivors
1 The emergency communication need is NTA - Monitoring Monitoring Email; Voice Call MoIC; NTA
received Locations Teams; Business through Cell Phone or
Continuity Teams Satellite Phone; SMS;
2 The situation is analyzed. Road status is Network <1hr Conference call Field Operation Email; Voice Call NTA; Amateur
gathered Operator and Fixed or Teams through Cell Phone or Radio Union
Alternative Sathone;SMS
Locations
3 If there is an open road to the requested Network <7hrs Where the MBS Field Operation MBS; Satellite Phone NTA
location’s emergency communication Operator Deployed Teams
coverage, Send the MBS to the requested
location
4 If there is no open road to the requested Network <6hrs Where the PBS Field Operation PBS; Satellite Phone NTA; MoIC ;
location’s emergency communication Operator Deployed Teams Amateur Radio
coverage, Send the 2G Portable Base Station Union
(PBS) by the help of helicopter
transportation
Table 23: Relief and Rescue Communication Plan Actions
EXCHANGE OPERATIONS CONTINUITY PLAN

This plan consists of actions to be done by the NTO for the continuity of Exchange Operations that serve the NETCP key product and
services.
No
(What)
Action Steps
Who
When
Where
With
Resource
Stakeholder
1 NETCP is activated and/or continuity plans triggered Coordinators; <10mn Anywhere - Cell Phone; SMS; Email; -
`45
Monitoring Satellite Phone;

Teams
2 If the critical exchange equipments are in the pool (e.g: MSC in Critical People <1hr Critical - Management Tools; VPN -
Pool) or in an active-active state with the backup equipments Locations;
then check whether the exchange equipments working Remote
expectedly with non-overloaded capacity Connection
3 If the critical exchange equipment is not in the pool or don’t Critical People <6hr Critical - Management Tools; VPN -
have an active-active working backup, then reroute the traffic Locations;
to the predetermined backup equipment completely or Remote
partially. Connection
4 If procurement is needed, start emergency procurement Managers <2hrs Anywhere - Emergency -
procedure telecommunication
equipment
5 Send status report hourly to the stakeholders Coordinators =1hr Anywhere - Cell Phone; SMS; Email; -
Satellite Phone;
6 Coordinate with the NTA to recover the key products and Coordinators <1hr Anywhere - Cell Phone; SMS; Email; NTA
services in the recovery time objective Satellite Phone;
Table 24: Exchange operations continuity plan
CRITICALSTATIONS CONTINUITY PLAN

This plan consists of actions to be done by the NTO for the continuity of Critical Stations (CS), prioritized sites, capacity increase in
the CS and prioritized sites that serve the key product and services (call, messaging, internet, societal security services). Mobile and
portable base stations are deployed for restoring communications in the affected area.
No
(What)
Steps
Action
Who
When
Where
With
Resource
er
Stakehold
1 Down CS, prioritized sites and capacity Monitoring - Monitoring - Monitoring Tools; TO
`46
needs are reported Teams Locations Cell Phone; SMS;

Email;SatPhone
2 Analyze the needed capacity and the Monitoring <2hr Monitoring Critical People Monitoring Tools; TO
numbers of Mobile Base Stations (MBS) Teams Locations Cell Phone; SMS;
are needed. Identify the location of the Email;SatPhone
MBS. Identify the road status. Inform the
field operations teams to send the MBS.
3 Send the MBS to the destinations Monitoring <7hr Anywhere Field Cell Phone; SMS; -
Teams Operations Email; Satellite
Teams Phone;
4 Configuration of the MBS at the Field <3hr Anywhere Satellite Management Tools -
destination location Operation Operations
Teams Teams
5 If permission needed to deploy the MBS Monitoring <1hr Anywhere Management Cell Phone; SMS; NTA
then request and emergency Teams Email; Satellite
deployment Phone;
Table 25: Critical stations supported site continuity plan
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GLOBAL ROAMING OPERATIONS CONTINUITY PLAN

This plan consists of actions to be done by the network operators for the continuity of Inter-Country communication.
1 If a signaling, internet and voice carrier Monitoring - Monitoring - Monitoring Tools; -

transmission disruption is alarmed Teams Locations Cell Phone; SMS;
Email; SatPhone;
2 If available, reroute the prioritized traffic to Global <10hr Critical - Management Tools Internationa
alternative carriers according to the Roaming Locations l Carriers
capacity criteria Teams
3 Contact to the International Carriers to Global <2hr Anywhere - Cell Phone; SMS; Internationa
resolve the problem. If additional help is Roaming Email; Satellite l Carriers;
needed, then contact the NTA Teams; Phone; MoIC
Monitoring
Teams
4 If the problem on the NTO Global Roaming Global <4hr Critical - Roaming
equipments then activate or configure the Roaming Locations Equipments
geo-redundant roaming site Teams
5 If no spare equipment, then start the Procureme <10hr Critical Roaming Suppliers
emergency procurement nt Teams Locations Equipments
Table 26: Global roaming operations continuity plan
`48
SMS CONTINUITY PLAN

This plan consists of actions to be done by the network operators for the continuity of SMS messaging during a disaster and
emergency.
1 SMSC equipment Monitoring - Monitoring - Monitoring Tools; Cell -

business disruption Teams Locations Phone; SMS; Email;
alarm is seen. Satellite Phone;
2 Transfer the MO traffic Messaging <1hr Critical Location; - Management Tools; VPN -
to the other active or Team Remote
backup SMSC Connection
3 Stop the MT traffic on Messaging <2hr Critical Location; - Management Tools; VPN -
the down/mal- Team Remote
functioning SMSC Connection
4 If needed start the Procurement <10hr Anywhere Messaging Cell Phone; SMS; Email; Supplier
emergency SMSC Team Satellite Phone;
procurement process
Table 27: SMSC continuity plan
`49
BACKBONE TRANSMISSIONCONTINUITY PLAN

This plan consists of actions to be done after backbone transmission is interrupted after a disaster and emergency.
1 The backbone transmission Network - Monitoring Monitoring Monitoring Tools -

business disruption alarm is seen Operator Locations Teams
2 Send the closest emergency Network <7hr eBRV Field Operation Email; Voice Call -
Backbone Restoration Vehicle Operator locations Teams through Cell
(eBRV) to the area with field Phone or Satellite
operation teams Phone; SMS;
3 Analyze the impacted services, Network <2hr Monitoring Transmission Management -
capacity of the nearby Operator Locations Backbone Teams Tools
transmission paths and prioritize
the services.
4 Find alternative paths with enough Network <2hr Monitoring Transmission Management Other
capacity to handle the prioritized Operator Locations Backbone Tools Network
services. Plan prioritized critical Teams; Planning Operators
services capacity/alternative paths Teams
capacity.
5 If support is needed for Network <2hr Monitoring Coordinators Email; Voice Call NTA
transportation; the situation is Operator Locations through Cell
`50
reported to the NTA. Phone or Satellite

Phone; SMS;
6 Restore the backbone Network <8hr Incident Field Operation eBRV has all the -
transmission Operator Locations Teams required resources
Table 28: Backbone transmission continuity plan
MEDIA CONTINUITY PLAN

This plan consists of actions to be done after media infrastructure is interrupted after a disaster and emergency.
No Action Steps (What) Who When Where With Resource Stakeholder Seq.
1 The Media business Media - Monitoring Monitoring Monitoring - -

disruption alarm is seen Operator Locations Teams Tools
2 Check Public Radio or TV Media <7hr Affected Field Operation Email; Cell - 1
station is up and running Operator locations Teams Phone or
with coverage at affected Satellite Phone;
locations SMS;
3 Analyze the impacted Media <2hr Monitoring Field Operation Management - 1
services, capacity of the Operator Locations Teams Tools
nearby stations and
prioritize the services.
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4 Find alternative Suitcase Media <2hr Monitoring Radio Lifeline Other 3

Radio with enough capacity Operator Locations Repair&Planning programming Media
to handle the prioritized Teams; Tools Operators
services.
5 If support is needed for Media <2hr Monitoring Coordinators Suitcase Radio, MoIC 1
transportation; the Operator Locations OB vehicle
situation is reported to the
MoIC.
6 Restore the Mobile Radio MediaOperator <4hr Incident Field Operation Suitcase/Mobile - 2
Stations coverage. Locations Teams Radio has all
the required
resources
Table 28: Media infrastructure Continuity Plan
EARLY WARNING SYSTEM CONTINUITY PLAN

This plan consists of actions to be done after Early Warning System is interrupted after a disaster and emergency.
`52
1 The conventional Media/Network - Monitoring Monitoring Teams Monitoring Tools -

messaging disruption Operator Locations
alarm is seen
2 Check Public Radio or Media Operator <7hr Affected Field Operation Email; Radio/TV -
TV station is up and locations Teams Programming;
running with coverage SMS;
at affected locations
3 Analyze the impacted MediaOperator <2hr Monitoring Field Operation Management Tools -
services, capacity of Locations Teams
the nearby stations
and prioritize the
services.
4 Find alternative Public Media Operator <2hr Monitoring Radio Lifeline Other
addressing Locations Repair&Planning programming MediaOperators
arrangement (Sirens Teams; Tools
and loudspeaker) for
alerting.
5 Activate Cell Network <2hr Monitoring Coordinators SMS, Email, Lifeline NTA/Moic
`53
Broadcasting provision Operator Locations Programming

in cellular networks.
6 Restore the Public Media Operator <4hr Incident Field Operation Sirens and -
addressing Locations Teams loudspeaker has all
arrangement for early the required
warning. resources
Table 29: Early Warning System Continuity Plan
BACKBONE EQUIPMENT CONTINUITY PLAN

This plan consists of actions to be done by the network and ISP operators for the continuity of telecommunication services.
1 Backbone equipment business Network - Monitoring Monitoring Teams Monitoring -

disruption/fault alarm is seen Operator Locations Tools
2 If there is a remote access to the Network <2hr Network Core Network Team Management -
router or switch, then connect to Operator Operator Tools; Critical
the equipment for new Information
configurations
3 The configuration and log before Network <2hr Network Core Network Team Management -
the fault controlled and analyzed. Operator Operator Tools; Critical
The prioritized services are Information
`54
identified and if possible moved

to other network paths
4 If there is no remote access and if Network <7hr Network Core Network Team; Management -
there is a spare equipment it is Operator Operator Field Operations Tools; Critical
replaced by the spare equipment Teams; Spare Information
nearby with the required Management Team
configurations
5 If there is no remote access and Network <7hr Network Core Network Team; Management -
there is no spare equipment, Operator Operator Field Operations Tools; Critical
emergency Backbone Restoration Teams Information
Vehicle (eBRV) is sent to restore
the transmission
7 If there is no remote access and Network <7hr Network Core Network Team; Management NTA
there is spare equipment, then Operator Operator Field Operations Tools; Critical
gather the required resources and Teams; Spare Information
inform NTA for transportation Management Team
Table 30: Backbone equipment continuity plan
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VSAT CONTINUITY PLAN

This plan consists of actions to be done by the network operators for the continuity of VSAT services.
1 VSAT down alarm is seen Network - Monitoring Monitoring Teams; Field Monitoring -
Operator Locations; Operation Teams Tools
2 Try to solve the disruption by Network <1hr Monitoring Monitoring Teams; Field VSAT -
restarting the software that Operator Locations; Operation Teams; Management
manages VSAT or by moving Anywhere Satellite Teams Software
the backup VSAT
3 If problem continues, remote Network <2hr Monitoring Monitoring Teams; Field VSAT -
access to the VSAT Operator Locations; Operation Teams; Management
management software and Anywhere Satellite Teams Software
reload the configurations
4 If problem continue change Network <4hr Monitoring Monitoring Teams; Field VSAT VSAT
the equipments with the spare Operator Locations; Operation Teams; Supplier
ones Anywhere Satellite Teams;
5 If problem continue, contact Network <5hr Monitoring Monitoring Teams; Field Cell Phone; VSAT
the VSAT supplier hot line with Operator Locations; Operation Teams; SMS; Email; Supplier
an emergency ticket Anywhere Satellite Teams Satellite Phone;
Table 31: VSAT continuity plan
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CRITICAL SUPPLIER CONTINUITY PLAN

Running NETCP key product and services sometimes require suppliers in a disaster and emergency. If the key product and services
cannot be made up and running due to lack of supplier than those suppliers become critical to the telecommunication. Their
continuity should be planned.
1 Key product and services are down and Network - Anywhere - - -

critical Team/people are needed. Operator
2 Contact the local critical supplier that Network <1mn Monitoring Monitoring Cell Phone; SMS; -
are identified beforehand and listed in Operator Locations Teams Email; Satellite
the continuity plans. Phone;
3 If critical supplier cannot be reached Network <2hr Monitoring Monitoring Cell Phone; SMS; -
contact the outside Nepal Operator Locations Teams Email; Satellite
representatives of the critical suppliers Phone;
Table 32: Critical supplier continuity plan
SATELLITE SERVICE PROVIDER CONTINUITY PLAN

This plan consists of actions to be done by the network operators for the continuity of satellite telecommunication services.
1 Satellite link down alarm is Network - Monitoring Monitoring Monitoring Tool -

seen Operator Locations Teams
2 Contact the satellite service Network <1hr Monitoring Monitoring Cell Phone; SMS; -
`57
provider to learn the Operator Locations Teams Email; Satellite

disruption details and Phone;
estimated duration
3 If the recovery time of the Network <4hr Monitoring Management Cell Phone; SMS; NTA; MoIC
satellite disruption is too long, Operator Locations Email; Satellite
NTA/MoIC requests capacity Phone;
from a satellite operator that
covers Nepal
4 Configure the head-ends such Network <7hr Head-end Satellite Teams; Satellite New Satellite
that they can work with the Operator locations Field Operations Management Service
new satellites Teams Equipment and Provider
Software
Table 33: Satellite service provider continuity plan
EMERGENCY PROCUREMENT CONTINUITY PLAN

This plan consists of actions to be done by the network operators for the continuity of procurement for the key product and services
in a disaster and emergency.
`58
1 After a disaster and emergency, critical Teams - Anywhere - Cell Phone; SMS; -
resources are needed to be procured make the Email; Satellite
NETCP key product and services up and running Phone;
2 Procurement team is informed the quantities Management <2hrs Anywhere - Cell Phone; SMS; -
and type of the products. If the primary Email; SatPhone;
procurement team is affected secondary
procurement team will be informed.
3 Procurement team starts the emergency Procurement <2hrs Anywhere - Cell Phone; SMS; -
procurement Team Email; SatPhone;
4 If it is to be imported, inform NTA for fast track Coordinator <2hrs Anywhere - Cell Phone; SMS; -
imports. Email; SatPhone;
Table 34: Emergency procurement continuity plan
NETWORK RESOURCE TRANSPORTATION CONTINUITY PLANS
No Action Steps (What) Who When Where Whom with Resource Stakeholder
1 Blocked road transportation Network - Monitoring - Phone; Email -

information learnt Operator Locations
2 Situation is analyzed Network <1hrs Conference Call; Management Conference Call MoIC; NTA;
`59
whether to trigger helicopter Operator Crisis Room Related Ministries

transportation.
3 Depending on the cargo Network <8hrs From helipads Management Phone; Email Helicopter
weight, helicopter company Operator in India to Teams; Company; NTA;
is triggered with necessary destination Monitoring MoIC; Related
information and permissions helipad Teams Ministries
4 Network Operator Teams is Network <4hrs Network Field Operations Network -
triggered to prepare the Operator Operator’s Teams Equipments;
needed resources for the Location Required Teams
recovery site
5 Small distance road Network <1hrs Helipad Transporters Truck; Car NTA
transportation is completed Operator
6 Critical technology Network <2hrs On site Field Operations Network -
recovered Operator Teams Equipments;
Required Teams
Table 35: Transportation continuity plan
For each damaged Critical Base Stations (CBS) or Critical Location the source and destination helipads, helicopter type, Helicopter
Company, interim road transportation paths and companies should be identified.
`60
ENERGY CONTINUITY PLANS

No Action Steps (What) Who When Where Whom with Resource Stakeholder
1 Energy failure of the sites alarm is Network - Fixed or Alternative Monitoring Teams and Monitoring Tools and -
seen Operator Monitoring Locations Field Operation Teams Computers
2 Analyze the site status, battery status, Network <1 hr Conference call and Fixed Field Operation Teams; Cell Phones; Satellite
and root cause of the problems. Operator or Alternative Locations Management Phones; Email -
3 Inform the NTA about the status Network =1 hr Monitoring Locations Management Cell Phones; Satellite NTA
hourly Operator Phones; Email
4 Prioritize the sites Network <1 hr NTA; Conference Call; Stakeholders Cell Phones; Satellite NTA
Operator National Emergency Phones; Email
Operation Center (NEOC)
5 Analyze the distance and duration to Network <1 hr Conference call and Fixed Experts and Field Field Operation NTA;
the prioritized sites Operator or Alternative Locations Operation Teams Teams Amateur Radio
Analyze the resources needed like Union
generator, fuel.
6 Send teams to the prioritized sites Network <10 All over Nepal Field Operation Teams Mobile Generator; NTA
which has road access Operator hr Fuel
7 If no road access to prioritized sites, Network <10 From helipads Field Operation Teams; Mobile Generator; NTA; Helicopter
utilize helicopter support or re- Operator hr NTA Fuel; Vehicle Company;
prioritize
Table 36: Site energy continuity plan
SITE ENERGY CONTINUITY RESPONSIBILITY

No Stake Responsibility Coordinator Backup 7/24 Cell 7/24 Satellite Social Media Email Location
Holder Coordinators Phone Phone
1 Network Responsible for the TBD TBD - - - - -

Operators continuity of site
energy
2 NTA Responsible for the TBD TDB - - - - -
`61
monitoring
performance of
NTO actions and
coordination with
NEA
3 Amateur Collect info about TBD TBD - - - - -
Radio the prioritized
Union sites’ road status
4 Fuel Reserve enough TBD TBD - - - - -
Suppliers fuel supply
per availability
District
Table 37: Site energy continuity responsibilities
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NTA REGULATION CONTINUITY PLAN

This plan consists of actions to be done by the NTA for the continuity of NETCP key product and services (call, messaging, internet,
societal security services).
No Action Steps (What) Who When Where With Resource Stakeh
older
1 After a disaster and emergency, trigger the call NTA - - - Cell Phone; -
chain Coordinators SMS; Email;
Satellite Phone;
2 Gather in the crisis management room or in the NTA <2hr Crisis - Cell Phone; NTO;
tele-conference session Coordinator Management SMS; Email; MoIC
Room Satellite Phone;
3 If the network status report isnot sent yet, request NTA <1hr Crisis - Cell Phone; NTO;
initial status reports from the network operators Coordinators Management SMS; Email; MoIC
Room Satellite Phone;
4 For urgent and vital issues coordinate with the NTA <4hr Crisis - Cell Phone; NTA
other stakeholders and activate NETCP to manage Coordinators Management SMS; Email;
the situation Room Satellite Phone;
5 Keep records of any non-compliances to the NTA <12hr Crisis - Cell Phone; NTO
Recovery Time Objectives (RTO) and best practices Coordinators Management SMS; Email;
to be utilized for the next disaster and emergency Room Satellite Phone;
Table 38: NTA continuity plan
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MEDIA CONFERENCE CONTINUITY PLAN

This plan consists of actions to be done by the NTA and MoIC for the continuity of Media conference coverage during the emergency
response and recovery phases. The media coverage may take place in affected locations, Emergency Operation Centers or in MoHA
and Office of the Prime Minister. Foreign media shall be allowed to enter disaster sites for recording and dissemination of authentic
contents with the consent of MoHA or government spokespersons.
1 After a disaster and NTA/MoIC/ - - - Cell Phone; SMS; -

emergency, activation MoHA Email;
is triggered. Coordinators SatPhone;Media
2 Gather in the crisis NTA/MoIC/ <2hr Crisis - Cell Phone; SMS; MoHA, MoIC
conference room or in MoHA Management Email; Media;
the tele-conference Coordinators Room
session
3 If the NTA/MoIC/ <1hr Crisis - Cell Phone; SMS; NTO; MoIC, MoHA,
incident/emergency MoHA Management Email; Satellite Security agencies
assessment is Coordinators Room Phone;
incomplete, request Media
initial status reports
from the DEOCs,
`64
Responders, Security
Agencies.
4 Take the Press NTA/MoIC/ <4hr Crisis - Cell Phone; SMS; Humanitarian Agencies,
conference and inform MoHA Management Email; Satellite media channels
national/ international Coordinators Room Phone; (National/International)
agencies if require Media
further assistance.
5 Keep records of NTA/MoIC/ <12hr; Crisis - Cell Phone; SMS; NTO
Conference MoHA During and Management Email; Satellite
minutes/circulars and Coordinators After Room Phone;
regularly organize Relief/recovery
press briefings. Operations
Table 39: Media Conference plan
TRAINING PLAN
The Emergency Response and Disaster recovery Team may include managers, engineers and technicians who have received special
training in the physical recovery of their network. These and other staff participate in several recovery exercises each year to
sharpen and practice their skills using disaster recovery equipment and processes. The exercises test as many of the response and
recovery processes as possible, from the initial team call-out, to equipment transportation and set-up, to technology turn-up and
testing.
`65
RECOMMENDATIONS
The recommendations of this plan consist of assessment and establishment of the continuity plan envisaged in this Consultation
document. Then simulation of the plan, mocking the real time emergency scenario, is suggested for improvement if any. Finally, this
document is shared with concerned stakeholders, mainly the telecommunications operators, to take its ownership and to modify
accordingly their own business continuity plan as far as possible.
Thus, it is highly recommended that the proposed continuity plan must be formulated, and implemented in the following phases:
 Assessment
 Establishment
 Simulation and Improvement
 Awareness
Besides creating this NETCP in terms of national plan, it is highly desirable to declare and announce the execution of the strategic
and operational plan for the management of disaster in all phases of the disaster pre-disaster, during disaster and post-disaster.
Beyond sensitizing the content of the plan amongst the concerned authorities, Telecommunication operators/agencies must prepare
their team and organizational resources within the organization assuring the goal of business continuity and disaster recovery
through the means of continuity of the communication. It is also explored that Disaster scenario, mock exercise, drilling etc. should
be performed, at the earliest, in order to test the viability and capability of the proposed plan.
In summary, the stakeholders are entitled to fulfill the following actions/activities with the aim of ensuring disaster preparedness,
effective response and recovery through the means of continuity of the communication.
 A common channel for communication shall be established as the harmonized frequency to be used within security
agencies i.e. Nepal Army, Nepal Police and Armed Police Force. It is further proposed that same channel be shared by
the authorized UN humanitarian organizations, in addition to their assigned channels, to link with the NEOC.
`66
 PPDR frequency band shall be allocated and assigned for use of the necessary equipments in humanitarian operations
including public protection and disaster relief works during the emergency activation period.
 For importing Emergency Telecom equipments to be used by national or international humanitarian agencies during
emergency response phases, a fast track procedure should be prepared and activated from TIA and other border entry
points. Concerned Officials of MoIC/NTA or certified personnel from MoIC need to be assigned at these points to
facilitate the process.
 Mobile transport vehicle or electronic Backbone Recovery Vehicle (eBRV) need to be deployed for emergency
communications for the benefit of the priority users in Emergency response team, rescue and relief team. Portable and
transportable Radio/TV transmitters should be positioned for early warning purpose and for disseminating
relief/response programmes in the affected area.
 Telecommunications Operators shall be made responsible in planning, establishing, implementing, operating and
continually improving the Emergency telecommunication networks and equipments. They should be directed to make
the audit/ assessment of the damaged infrastructures and submit a report to NTA identifying critical infrastructure and
equipment to be deployed in emergencies.
 Aftermath the disaster and its activation, the emergency response work is recommended to carry in four phases
identified by timelines for priority and organized actions. The first 2 days’ response work for lifeline response, following
2 weeks for immediate response, subsequent 8 weeks for full response activities and for stabilization works thereafter.
 Alignment with industry standards should be made with respect to equipment, networks, security and disaster
preparedness capability including standard operating procedures (SOPs).
 Prioritized adoption of wireless networks, cloud services for data storage and mobile application capabilities is
suggested for business continuity and disaster recovery.
`67
 Operators should plan for shifts between wireless and wireline voice and data traffic patterns evaluating alternatives to
maximize network performance.
 Operators should be ready to provide minimum humanitarian assistance to residents and first responders in the
affected area. Together with relief organizations and communities, their people and resources can make a difference
and provide critical support to those in need.
 Security for the critical infrastructure like Data Center should be provided by government security forces to protect
these sites from riots during the national emergency activation period.
 Environmental impact should be taken care for during refurbishment of Telecommunications infrastructure and energy
backup system by carefully managing the electronic waste disposal.
 All the actions identified in this NETCP shall be arranged by the identified stakeholders as appropriate.
`68
Questionnaires
1. How do you think on this effort of the NTA for the formulation and implementation of the National Emergency Telecommunication
Continuity Plan? Please elaborate your comment.
2. Do you on the specified mission, vision, goals, objectives, and strategies as outlined in this consultation Paper or disaster management?
3. Provide your feedback on the actions identified for the operational and activation communication plan in connection with the business
continuity and disaster recovery
4. Provide your valuable feedback/comment on the stakeholders responsibilities matrix outlined in the consultation paper
5. Do you think the list of the identified Emergency Telecommunication Equipment for the EOCs is appropriate and sufficient? If not
specify your comment.
6. Comment on Institutional and Technological Framework for the management for disaster in all phases i.e. Pre Disaster, during
Disaster, and post disaster
7. Provide your comment on the identified key role and responsibilities for telecommunications operators, MoIC, and NTA for disaster
management and response.
8. Do you think the proposed Early Warning system continuity plan is appropriate for disaster management? Also provide your feedback
with specific roles and responsibilities of the concerned stakeholders in this connection
9. Provide your comment on the proposed recommendations specified in the consultation document for disaster management.
10. Provide any other feedback/comment on the proposed National Emergency Telecommunication Continuity Plan if any.
`69
REFERENCES
National Disaster Response Framework, MoHA, Nepal, 2012
National Emergency Telecommunications Plan Report, NTA, 2013.
ETC Training Needs Assessment Report, WFP Nepal, 2014
The Sendai Framework for Disaster Risk Reduction 2015-2030, United Nations, 2015.
PDNA Report, Government of Nepal, National Planning Commission, Kathmandu, 2015.
ICT Emergency Response Workshop Report, ET Cluster, GoN, 2015.
Nepal Emergency Telecommunication Continuity Management System Report, ITU, 2015.
Terminology on Disaster Risk Reduction, MoHA, Nepal, 2015
`70
17
Annex 1: Districts Exposed to Multihazard 250 years
DISTRICT WISE HAZARDS MAP
S.NO DISTRICTS
Earthquake Flood Landslide
1 ACHHAM
2 ARGHAKHANCHI
3 BAGLUNG
4 BAITADI
5 BAJHANG
6 BAJURA
7 BANKE
8 BARA
9 BARDIYA
10 BHAKTAPUR
11 BHOJPUR
12 CHITWAN
13 DADELDHURA
14 DAILEKH
17
`71
15 DANG
16 DARCHULA
17 DHADING
18 DHANKUTA
19 DHANUSA
20 DOLAKHA
21 DOLPA
22 DOTI
23 GORKHA
24 GULMI
25 HUMLA
26 ILAM
27 JAJARKOT
28 JHAPA
29 JUMLA
30 KAILALI
31 KALIKOT
32 KANCHANPUR
`72
33 KAPILVASTU
34 KASKI
35 KATHMANDU
36 KAVREPALANCHOK
37 KHOTANG
38 LALITPUR
39 LAMJUNG
40 MAHOTTARI
41 MAKWANPUR
42 MANANG
43 MORANG
44 MUGU
45 MUSTANG
46 MYAGDI
47 NAWALPARASI
48 NUWAKOT
49 OKHALDHUNGA
50 PALPA
`73
51 PANCHTHAR
52 PARBA
53 PARSA
54 PYUTHAN
55 RAMECHHAP
56 RASUWA
57 RAUTAHAT
58 ROLPA
59 RUKUM
60 RUPANDEHI
61 SALYAN
62 SANKHUWASABHA
63 SAPTARI
64 SARLAHI
65 SINDHULI
66 SINDHUPALCHOK
67 SIRAHA
68 SOLUKHUMBU
69 SUNSARI
`74
70 SURKHET
71 SYANGJA
72 TANAHU
73 TAPLEJUNG
74 TERHATHUM
75 UDAYAPUR
16 District are Earthquake hazards free
20 District are Landslide hazards free
55 District are Flood hazards free
`75
Annex 2: Emergency Response Plan

Emergency Duration Required services Required Required skills Required procedures Responsible Accountable Consulted Informed Required partners
Response Phase equipment
Basic knowledge to GMPCS (providers) for voice Priority users (NEOC,
Basic voice Satphones/sat Activation
set up/configure and data communications NTA security forces, DEOC, MoIC NGOs/INGOs
communications modems procedure/action plan
equipment (satphones) NRCS)
HF/VHF/UHF Knowledge to operate Roles pre-defined and NEOC/security forces and NEOC, security forces,
Basic Data services MoHA CNDRC Armed forces
radios equipment staffed DEOC/NRCS for HF/VHF/UHF DEOC, NRCS
Security forces/ line
Generators, long ministries (health,
Emergency back-up Management and Mobilization of Police, scouts
Day 0 – 1 Day 0 -1 life batteries, MoHA for establishment of Cabinet energy, defence, President of NEP
power coordination skills resources CNDRC, NEOC, DEOC
solar, UPS SOP and activation procedures communications, civil
for Government bodies aviation)
Skill to cope with Focal points identified Telecom operators for Priority users (NEOC,
Toolbox NTA MoIC MNOs, ISPs
stress of the situation within organizations mobile/PTSN security forces, DEOC)
SFs/NRCS/airlines
NEOC for immediate MoHA (helicopters)/transport CNDRC ETC, ITU
mobilization of resources companies
Telecom operators, Army,

Voice Equipment-handling
HF, VHF, UHF Pre-positioning of Armed Police Force, Police to NTA, Telecom
communications capabilities (training) DEOC, REOC, NEOC CNDRC
radios equipment establish voice and data operators, ISP
(satellite, GSM) and operating
communications
MoIC
Telecom operators, Army,
Data services Maintenance of Fast track procurement Armed Police Force, Police to
Satphones MoF, suppliers DEOC, REOC, NEOC MoIC
(3/4G, satellite) equipment and import mechanism deploy equipment (GSM, 3G,
CDMA)
NTA
National/private TV/radio
stations to broadcast MoHA, TV, radio MoHA (NEOC,
BGAN Coordination skills Orientation training DEOC, REOC, NEOC
emergency messages via radio stations REOC, DEOC)
and TV MoIC
Immediate Week 1
Allocation of resources MoF and NTA to establish fast
Response and 2 NTA and telecom
VSAT Communication skills (materials, personnel, track importation of Telecom operators Customs department
operators
money, machinery) communication equipment MoIC
MoHA, MoIC and NTA to Security forces
Amateur radio Telecom operators,
Dispatching resources coordinate emergency UN, ETC (armed Police force,
equipment DEOC, REOC
communications CNDRC Police, Army)
Humanitarian
Mobile BTS,
Coordination organisations
cellular mobile
(int’l/national)
Radio/TV
Cellphones Needs assessment
broadcasters
Power back-up Affected
systems populations/ Print
(generators) media
`76
District ISPs (CEOs) and Telecom

Voice – long-
GSM, CDMA, Mobilization (including external operators
range/short- Technical specialist Telecom operators
PSTN partners) for data provision for
range
Head Office MoIC NEOC Government district offices
MoF (customs department) and
Data "Cells on Service provider NTA f
VSAT technicians Full needs Assessments ISPs
(broadband) Wheels" MoIC (legal or SOP for fast tracking
(Secretary) departments) CNDRC equipment import
NEA, AEPC and Nepal Oil
Corporation
Power (enabler) SOP for import and licences
VSAT/BGAN Power technicians Broadcasters to provide power supply to
& logistics (fast track)
Ministry of Telecom service district HQ offices for
Energy providers DEOC communications set-up
Local ETC Working Group, Nepal
Full Emergency Week 3 Police
Security forces (Police,
Response to 8 Satphones Cellular specialist Procurement and Nepal Army to deploy quick
Army)
response team to set up
MoIC DEOC, vendor HF NEOC HF/voice communications
HF, VHF,UHF
Radio operators Full Operational Plan Amateur operators
radios
Mobile
ICT management Financial
generators
Point to Point Monitoring and
Transportation
internet control
Business continuity Humanitarian
management community
IT technician SBPs
Core engineer Local communities
Power
Technical, equipment District Nepal Army (signal), Armed

Service providers
maintenance and Coordination between Central administration, Police Force
Voice: Landlines Security (Police, Army, Chiefs of
service/upgrade, and District levels media, security (comms), Nepal Police (comms)
Armed Police) those Technical
installations agencies to install more repeater towers
agencies directorate
Managerial: planning, ITU regional office (Director,
ISPs
PSTN (landline) coordination, fund Bangkok)
Satphones Flow of responsibilities Humanitarian partners
GSM/CDMA management, for training on how to operate
Private sector
coordination ITU MoIC (Secretary) satphones
Week 8 Wireless (VHF, Preparation of transition to MoIC
Stabilization Mobiles NTA
to 12 UHF, HF) Training/development next phase and review Government partners MoIC Telecom operators
Satellite comms Focus on moving towards
Fibre network NTA
(downsizing) steady state
Data: BTS towers Power sector
Mobile internet
Regulators
(3G), Broadband
Mass comms: MoHA
TV & radio Logistics
broadcast team/administration
`77

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Consultation Paper On National Emergency Telecommunications Continuity Plan 2016

Consultation Paper No. 1/2016

Nepal Telecommunications Authority (NTA)

RESOURCES AND CAPABILITY FRAMEWORK.................................................................................... 24

NETCP LIFE CYCLE AND PROCESSES

Prevention and Preparedness Phase

No Action Steps (What) Who When

1 Risks are identified, classified, summarized, Network Continuous process

No Action Steps (What) Who When

1 Realistic exercise scenario and exercise Nepal Telecommunications < 6

Activation and Response Phase

1 Guarantee own and one’s family safety Coordinators -

6 If NETCP is activated, coordinators will come to the National Coordinators; <1hr

Immediate Response Phase

No Action Steps (What) Who When

1 The Operators’ ER teams are informed about the NETCP Coordinators; -

Full Response and stabilization Phase

Recovery and Augmentation Phase

No Action Steps (What) Who When

1 7/24 ER teams inform that the business continuity plans ER teams -

1 Regulatory bodies publish regulatory Nepal Telecommunication <3

No Action Steps (What) Who When

1 Regulatory bodies publish regulatory requirements NTA < 3 months

 To upgrade the emergency telecommunication network, with particular emphasis on

Strategy 4.2::Minimum communication pack shall be made available to the emergency

Strategy 4.3::Necessary guidelines and procedure for requesting international assistance,

Legislation & National Disaster Response

Office of Prime minister and

NETCP MoIC/ NTA NETCP

Regional, Districts, Local

Regional Planning Hazards Mitigation

INSTITUTIONAL AND TECHNOLOGICAL FRAMEWORK

Disaster Services requiring Lead

 Fixed  Reconstruction of damage ICT  MoPIT,  UN/ INGO  Satellite, Ham

Table 8: Institutions activities and techologies

STAKEHOLDERS’ RESPONSIBILITY FRAMEWORK

Figure 2: NETCP organizational structure8

3.6.3.1 NETCP Structure will be composed of:

Responsibility Lead by Coordinators/

Critical Suppliers  Shall deliver critical services, Operators TBD

 If needed coordinate the

3.6.3.2: Telecommunications and Internet service providers shall exclusively be made

 Coordinate and act as per NETCP Plan and guideline;

International organizations or Groups and facilitate custom clearances;

RESOURCES AND CAPABILITY FRAMEWORK

S.N Institutions Emergency Telecom Cell

1 President Office Cell

2 Prime Minister Office Cell Satellite phones

Table 11: ET Cell in leadership institutions

NEOC REOC/ DEOC MEOC/Cell Unit/MMCPs

4 X 20 lines EPABX 2 Telephone lines Mobile handsets

Satellite phones/BGAN Satellite phones/BGAN Laptop

Mobile handsets Mobile handsets Solar power backup

Laptop Laptop UPS 1KVA

Work Stations Computer Work Stations Computer Batteries

Cable TVs with LCD Monitors DTH TV set

DTH TV set IP phones

Scanner UPS 5 KVA

Solar power backup

Table 12: List of Emergency Telecommunication Equipment for EOCs10

S.N Institutions Emergency Telecom Network

1 Telecom Operators Optical / Microwave / Satellite / Cellular

Internet Service Providers

3 UN Agencies HF / VHF / Satellite Phone