2017/41081/SU1

ISO 9001:2008

Audit Report
For the Client

SMK NEGERI 3 KOTA BENGKULU

Standard Audited ISO 9001:2008

Disclaimers and Notes

Number Disclaimer and Notes
1 The report is confidential between the client and the URS Group of Companies and
Regulators. Should a client and/or URS wish to circulate to other, non-named parties, then
consent in writing should be obtained from the stated parties above.
2 The content of this report has been produced from samples taken during the visit.
3 If the client does NOT agree with the content of this report, the Client should notify URS within
7 working days of receipt of the report.
4 The audit has been performed in-line with the quotation and the scheme rules and regulations
- refer to www.urs-holdings.com (Scheme Rules and Regulations)
5 Cancellation of a planned audit visit may incur a cost if not requested in writing and is less than
7 working days before the visit is scheduled - refer to www.urs-holdings.com
6 If significant changes are made to the management system, scope, location, number of sites or
ownership, please notify URS in writing as soon as possible.
7 Please note that Audit Reports are independently reviewed within URS and in the unlikely
event that the internal reviewer does not agree with the Auditor's recommendations and
conclusion, URS shall notify you of the outcome.
8 During the independent review of this report, should the auditor be required to explain further
his/her audit comments, the content of the audit report and supporting documents may be
amended. Should any alteration materially affect the outcome of this report, you will be advised
accordingly.

Client Signature (Optional) Lead Auditor Signature (Optional)

Ms. Sylvia Mr. Fredon Simson Hutapea

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Certification Activity Audited and Changes Identified

The data below is used to Build, Track and Monitor the Client's system profile to assist in the creation of
the Audit Administration Requirements.

Audit Actual Difference Justify Difference End Date

Man- Audit in Man- of Audit
Days Man- Days (to
Planned Days nearest
half day)
2 2 NIL N/A 06/06/2017
Mandays Mandays

Audit Team Auditor Name Audit Audit Specialist's Name Translator's Name
Days Time
(for
IATF
16949
only)
Lead Auditor Mr. Fredon 2 N/A N/A N/A
Simson Hutapea Mandays
Member 1 --- --- --- --- ---
Member 2 --- --- --- --- ---
Member 3 --- --- --- --- ---
Member 4 --- --- --- --- ---

Detail of Permanent Location (Site) Audited this Visit

Full Address of the Permanent Site Total If known,

Employees approx. Full-
on-site Time-
During Audit Employee
Equivalents
Jl. Jati No. 42, Sawah Lebar, Kota Bengkulu 38228 16 16

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Description of Fundamental Processes:

The auditor is ONLY defining the Fundamental Processes or Departments that the client refers to in their
management system (i.e.: functions in the standard such as Management Review, is a Management
Process and is recorded else where), the auditor may further clarify a Client's fundamental process name
to aid programme activities e.g.: if reference is made to Production in a general engineering company, the
auditor may expand its reference by stating Production - cutting, Production - Painting. Or for a service
company service provision may be referenced as Service Provision - Call Desk, Service Provision - Help
Desk etc..

Reference Name of Process or Name of Changed Process Name of Process or

Department to be Added or Department Department to be Removed
1 Curriculum Design NIL NIL
2 Teaching Actitivities --- ---
3 Public Relation - Internship --- ---
Program
4 --- --- ---
5 --- --- ---

Note: If more than one permanent location (site) was audited, please ensure that Appendix A is
completed and copied to the client.

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Visit Administration

Client Changes, such as contact details: No Changes

Visit Objectives

The visit objective is to confirm that the Management System requirements of the standard
(including client and regulatory requirements) are met.

Executive Summary

Sampled Audit Activity Satisfactory Area of Unsatisfactory

or Good Improvement - Concern
or Weakness Raised
- Comment
Raised
Setting and Monitoring of Objectives ☐ ☒ ☐
Policy and Context of Organization in relation to Processes ☐ ☒ ☐
Effectiveness of Corrective Actions and Incident ☐ ☒ ☐
Investigation
Commitment and understanding of the system ☐ ☒ ☐
Effectiveness of - Audit, Review and Control of ☐ ☒ ☐
Documents
Effectiveness of the Risk Assessments ☐ ☒ ☐

Evaluation of previous issues (Including last URS visit, Customers, or Regulators):

Previous Issues Satisfactory Area of Unsatisfactory

or Good improvement - Concern
or weakness Raised
noted -
Comment
Raised
Effectiveness of actions to close issues raised ☐ ☒ ☐

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Auditor(s) Summary

Management of Vocational School

PART A.1 - The following table must be completed by the Auditor (If the Scope Wording has any of the
Activity "Words" stated in the table below, within the Scope, the Auditor should perform Audit sampling).

Activity "words" Type Indicate Confirm THIS Activity If the Activity has NOT been
Below if has been Audited Sampled during this Visit state
Activity the Reasons
Type is
within
the
Scope
Project Management -- --- ---
Design/Development Yes See detail on ---
Worksheet
Manufacture/Production/Assembly -- --- ---
Service/Service Provision Yes See detail on ---
Worksheet
Commissioning -- --- ---
Installation -- --- ---
Maintenance/Servicing -- --- ---

PART A.2 - For any scope with the "word(s)" Construction, Demolition, Erection, Installation,
Commissioning or Servicing, then a Temporary Site should be audited - complete the table below:

Name of Temporary Site Confirm If a Temporary Site has NOT been audited at this
Temporary visit, justify why not.
Site
Audited
NIL -- ---
--- -- ---
--- -- ---

PART B.1 - When looking at the Client's Scope and applying the "Layman's Test" (i.e.: would a person
who is not familiar with the business, understand the scope), please confirm below whether in your
judgment the scope is meaningful?

Auditor's Comment on Scope Meaning

Scope accordance with organization’s activities : "Management of Vocational School"

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PART B.2 - As the auditor, comment below regarding the Scope being sought (A Scope that has a broad
boundary, such as Civil Engineering Services, justification is required that the client activities have been
sampled during the audit to demonstrate that the client can indeed, perform ALL types of civil engineering
projects e.g.: Roads, Sewage, Bridges. In other words, a Scope should give an indication of Range):

Auditor's Comment on Scope Boundary

Scope boundary for this client is teaching design and activities for vocational students.

Auditor's comments on Scope Applicability and Suitability

The scope of the requested by client is applicable and suitable for this client teaching activities. There is
sufficient teaching design and process meeting all requirement standard.
all verified and accepted.

Auditor's comments on the Regulation(s) relating to the client's system

Sample of regulation applied by SMKN 3 Bengkulu, e.g. :
- Permendiknas RI No. 32/Y2009 about teacher teaching hours load and control system,
- PP No. 32/Y2013 about Curriculum 2013,
- Permendikbud No. 54/2013 about standard competency graduated student.
all seen registered on Master List Doc. Ext

seen recorded of distribution records of external document to the related department in prior to used.

all verified and accepted.

Auditor's comments on the Context of the system (with reference to fundamental processes being
suitable to the context of the client's business aims)
Not determined yet, still use ISO 9001:2008

Auditor's comments on the client's Risk Approach

Not determined yet, still use ISO 9001:2008

Auditor's comments on the client's Leadership Approach

Management shown their commitment not only by defining Quality Policy and Objectives and providing
necessary resources; but also involvement in day to day basis supervision and coordinating of activities
at SMKN 3 Bengkulu. The Management also actively involved in Quality Objective achievement reviews
and routinely charing the Management Review Meetings.

All staff and employee, demonstrate the knowledge related to Quality Management System. Site Tours,
Interview, Observation and Desk Audit had been conducted for ensuring the effectiveness of Quality
Management System.

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Auditor's comments on the System Controls

The activities have been carried out with well control through, e.g. consistenly implementation of
standard work procedure, working instruction, daily reports, monitoring, achievement of quality objectives,
internal audits, and periodic Management reviews.

Auditor's comments on the Audit Sampling approach

sample of teaching activities, e.g. :
- Ms. Fransiska – Bahasa Inggris Class XI;
- Mr. Rekho – Pemograman Dasar Class X;
- Ms. Elsy Novarita – Produksi Acara Class XI;
- Ms. Ordi Wardani – Dasar Kecantikan Kulit Class X;
all verified and accepted.

Lead Auditor's additional comments and recommendation

The surveillance audit had been performed, according to the scope “Management of Vocational School”.

There is no NC (Major) and 4 (four) discrepancies (NC Minor) found during audit. Several comments have
been issued during audit for organization improvement.

We recommend for registration status of ISO 9001:2008 Certification to SMK Budi Dharma upon
submission this client request.

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Comments Raised
Definitions
Potential Non-Compliance = A possible weakness in a system element has been noted by the auditor
(Note: The element was not fully tested due to time constrants) = Classification 3
Opportunity for Improvement = The auditor's experience suggests the system element could be improved
(efficiency or control) = Classification 4
.
Number Description Type of
Comment
1 Seen competency assessment for teaching assignment had been performed and 3
maintained by Curriculum Dept, however Audit competency had no clear result
(e.g. Ms. Fransiska – Bahasa Inggris Class XI; Mr. Rekho – Pemograman Dasar
Class X; Ms. Elsy Novarita – Produksi Acara Class XI; Ms. Ordi Wardani – Dasar
Kecantikan Kulit Class X) [clause 6.2]

2 It can be more beneficial to established log of completion teaching activities (by 4

subject lesson and assigned teacher) as monitoring process for ensuring process
effectiveness. [clause 8.2.3]

3 It can be more beneficial to preserve spare time “waktu cadangan” for lesson plan 4
as monitoring control process (e.g. Ms. Fransiska – Bahasa Inggris Class XI; Mr.
Rekho – Pemograman Dasar Class X; Ms. Elsy Novarita – Produksi Acara Class
XI; Ms. Ordi Wardani – Dasar Kecantikan Kulit Class X) [clause 7.3]

4 Documented procedure for National exam need to established yet. [clause 4.2.3] 3

5 Infrastructure and facilities in related to several dept needs to be provided (e.g. PC 3

Internet in Library, Counseling Area) [clause 6.3]

6 Seen letter handling had been maintained and controlled by GA Dept.; however 3
there is lack recorded any distribution records for letter handling for ensuring
process effectiveness. (i.e. Letter No. 800/178/SMKN3/17, dated 27/03/2017;
Letter No. 421/228/SMKN3/2017, dated 28/04/2017; Letter No. 008/SIR-
E/03/2017, date Maret 2017; Letter No. 910/STMIK.P/III/2017, date 08/03/2017)
[clause 4.2.4]

7 Seen final grades student has been maintained and controlled by Curriculum Dept, 3
however there is lack verification and validation ledger of final grades student in
prior to used. [clause 7.5.2]

8 Personal data file seen not completed yet for several personel (e.g. Mr. Reko, Ms. 3
Ordi) [clause 4.2.4]

9 Seen documented procedure in related to Online selection had not evaluates yet 3
as for ensuring process effectiveness. Ref. POS 7.5.1 [clause 4.2.3]

10 Blind Colour Test had not conducted yet for several competency (e.g. Teknik 3
Komputer Jaringan, Tata Boga, Tata Kecantikan, Tata Busana) [clause 8.2.3]

11 Seen Student induction had been maintained and controlled, however there is lack 3
evaluation of student induction for ensuring process effectiveness. [clause 8.2.4]

12 Extracuriculer - Final Report of program for Y2015/2016 seen had not completed 3
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Number Description Type of

Comment
yet. [clause 8.2.4]

13 It can be more beneficial to allocated teaching assignment for counseling 4

programs according to Kurikulum 2013. [clause 7.3.1]

14 It can be more beneficial to evaluates counselor allocation by considering student 4

target.[clause 7.5.1]

15 Seen counseling activities had been maintained and controlled by Counseling/BK 3

Dept., however it was not clear for follow up monitoring for ensuring process
effectiveness of counseling activities for several student. (e.g. Arnes Class XI
TKJ2, dated 28/07/2016; Ressi, dated 20/08/2016; Safrudin, dated 01/09/2016)
[clause 8.2.4]

16 Seen internal quality audit has been performed for Y2016, however there is lack of 3
recorded any objective evidences taken during audit process. (i.e. Curriculum,
General Admission, Infrastructure and Facilities) [clause 8.2.2]

17 Seen management review has been performed and maintained, however there is 3
no verification date and status for any action taken had no clear to ensuring the
effectiveness of the output result. [clause 5.6.2];

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Concerns Raised
Definition
Non-Compliance = A major break-down in a process that may directly effect the final product or service
being delivered, environmental impact, or serious injury to a person, regulatory failure; or lack of
compliance to a clause of the standard (Classification 1).

Table of Major Non-Compliances Raised - NC

Item Clause Concern Description
Number Reference
-- -- NIL
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Table of Minor Non-Compliances (Discrepancies) Raised - D

Definition
Discrepancy = Minor Non-Compliance means a partial break-down in a process that does not directly
cause a failure to the Product or Service being delivered, an environmental impact, or injury to a person,
Regulation or Consent; partial non-compliance to a clause or sub-clause of the standard (Classification
2).

Item Clause Concern Description

Number Reference
1 7.3 Seen curriculum design (academic program, syllabus and RPP) needs to be
improves in terms of [clause 7.3.5];
- there is inadequate design for number of lessons hours between
academic program semester, syllabus and RPP in several subject lesson (i.e. Ms.
Fransiska – Bahasa Inggris Class XI; Mr. Rekho – Pemograman Dasar Class X;
Ms. Elsy Novarita – Produksi Acara Class XI; Ms. Ordi Wardani – Dasar
Kecantikan Kulit Class X)
- Module/job sheet for practice had not completed yet for several subject
lesson. (i.e. Mr. Rekho – Pemograman Dasar Class X; Ms. Elsy Novarita –
Produksi Acara Class XI; Ms. Ordi Wardani – Dasar Kecantikan Kulit Class X)

2 8 Control for completion of curriculums needs to be improve in term of inadequate

completion of lesson hours on “Agenda Mengajar” in related to Syllabus and RPP
for several subject lesson (i.e. Mr. Rekho – Pemograman Dasar Class X; Ms. Elsy
Novarita – Produksi Acara Class XI; Ms. Ordi Wardani – Dasar Kecantikan Kulit
Class X ) [clause 8.2.4]

3 7.6 Calibration of test instrument analysis needs to be improves for ensuring teaching
performances effectiveness. (i.e. Ms. Fransiska – Bahasa Inggris Class XI; Mr.
Rekho – Pemograman Dasar Class X; Ms. Elsy Novarita – Produksi Acara Class
XI; Ms. Ordi Wardani – Dasar Kecantikan Kulit Class X) [clause 7.6]

4 8 Internship program monitoring needs to be evaluates in terms of [clause 8.2.4]:

- There is lack of report completion for several student for ensuring process
effectiveness (e.g. Kurnia Febriarni – Rumah Cantik Armanie)
- It had no clear for monitoring result for several internship student (e.g.
Kurnia Febriarni – Rumah Cantik Armanie; Adam Prastyo – Bengkulu Express TV;
M.Ilham Perdana – Telkom Indonesia)
- There is lack recorded of journal activities as monitoring control process
for several internship student (e.g. . Kurnia Febriarni – Rumah Cantik Armanie;
Adam Prastyo – Bengkulu Express TV; M.Ilham Perdana – Telkom Indonesia)
- There is lack recorded of any certificate for internship program result (e.g.
. Kurnia Febriarni – Rumah Cantik Armanie; Adam Prastyo – Bengkulu Express
TV; M.Ilham Perdana – Telkom Indonesia)

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Item Clause Concern Description

Number Reference
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Recommendation and Conclusion

Client Required Action Indicate Where

Applicable
No action required ☐
Consider the Comment(s) Raised for the Next Visit ☒
Send in a Corrective Action Plan to close the Concern(s) - Classification 2 ☒
Send in a Corrective Action Plan and EVIDENCE to close the Concern(s) - ☐
Classification 1
Where an action plan is required, please send to your Local Office within (No 20 days
later than 60 days):

Recommendation and Conclusion Indicate Next

Action
Grant Certification or Continued Certification ☐
Grant Certification or Continued Certification - Subject to the Client forwarding the ☒
information requested above
Suspension or Special Visit is required ☐
Immediate withdrawal of Certification ☐

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Next Visit Plan

Standard/Scheme Planned Client Name Activity Type

Month/Year
ISO 9001:2008 June, 2017 SMK NEGERI 3 KOTA BENGKULU Surveillance

The objective for the next visit (plan given below) is to confirm that the management system remains in
compliance with regard to the standard, contractual requirements and regulations.
.
Day Start Auditor Process
Number Time
1 08.30 TBA Opening Meeting
-- 09.00 --- Curicullum Design (Including Academic Programs, Syllabus, and RPP)
-- 12.00 --- Lunch/Break
-- 13.00 --- Teaching Activities (Including Program Competency)
-- 15.00 --- Management Representative
2 08.30 --- Studentship and Counseling
-- 10.00 --- Public Relation (Internship Program)
-- 12.00 --- Lunch/Break
-- 13.00 --- General Admission
-- 14.30 --- Infrastructure and Facilities
-- 15.30 --- Library
-- 16.30 --- Report Preparation
-- 17.00 --- Closing Meeting
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Name of Translator if Applicable Name of Specialist if Applicable

N/A N/A
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EOF

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