1.

1 Quality Inspectors
1.1.1 How many quality inspectors are there on each site?
1.1.2 Is there a quality inspection hierarchy I.e. in a lab/testing environment there is a Quality
inspection clerk and a quality inspection supervisor?
1.1.3 If there is a hierarchy, what tasks are allocated to which level and why?
2 Master Data
2.1 QM General - Inspection Plan
2.1.1 Give an example for an inspection plan that you currently use and explain which critical
data it contains.
2.1.2 Do you have valid inspection descriptions and operations for each individual material or for
all materials? (Are certain materials assigned the same inspection operations) Describe them.
2.2 QM General - Work Centres
2.2.1 Do you have multiple inspection locations (work centers) per plant? Describe these
locations, and identify how they are different. ferences.
2.2.2 Are inspectors assigned to a definite work center?
2.2.3 Will approval procedures comply to the work center or operation? Describe this in detail.
2.3 QM General - Inspection Characteristic/Master Inspection Characteristic
2.3.1 Do you want to use qualitative and/or qualitative master inspection characteristics?
2.3.2 How do you want to classify the master inspection characteristics?
2.4 QM General - Material Specification
2.4.0 (Information) You need a material specification to transfer quality inspection data to batch
management. The specification completes the inspection plan or replaces it entirely, if detailed
instructions are not required. (Information)
2.4.1 Will you use material specifications as inspection criteria for your material?
2.4.2 Will you transfer inspection data to the batch? If yes, to which characteristics does this
apply?
2.5 QM General - Inspection Method
2.5.1 Will you maintain instructions for the inspection of characteristics? How are these currently
stored?
2.6 QM General - Catalog
2.6.1 For which data are defects/results recorded for each catalog?âu20AC¦(list of reason codes
why something is defective)
2.6 QM General - Sampling Scheme
2.6.1 Do you want to use special sampling schemes to calculate sample sizes?
2.7 QM General - Sampling Procedure
2.7.1 How are the sample quantities to be calculated and what criteria are to be used?
2.8 QM General - Dynamic modification Rule
2.8.1 Will you define the inspection scope based on quality (this means for example, will you
check processes with a consistently low quality more regularly than those pro cesses, which
constantly improve in quality)? Describe the procedure.
2.9 QM General - Sample-Drawing Procedure
2.9.1 How do you want to calculate the sample size?
2.10 QM General - QM Order
2.10.1 In which plants should quality costs be determined?
2.11 QM in Materials Management - Quality Info Record
2.11.1 Do you expect quality certificates (for example, plant certificates or analysis certificates)
from your suppliers before or during material shipping? Describe which document types you
need and give examples.
2.12 QM in Production - Routing (overlap with PP)
2.12.1 For which business processes do you require routings?
2.13 QM in Sales and Distribution - QM control in Sales
2.13.1 Will you manage quality management documents (customer agreements about quality
assurance and technical terms of delivery)? Give an example.
3 Business Processes
3.1 QM in MM - Procurement and Purchasing - Quality Info Record Processing
3.1.1 "Do you not want to have any inspections for some vendor/material combinations?
Inspection control in the quality info record."
3.1.2 "Do you want source inspections instead of goods receipt inspections for certain
material/vendor combinations?
Vendor source inspection in the info record."
3.1.3 "Do you use quality assurance agreements that are specific to a material or vendor?
Creation of quality assurance agreement in the quality info record."
3.1.4 Will you block an incoming invoice until the quality inspection has been successfully
completed or if the lot is rejected for payment? (Note: The block can be manually removed if
required).
3.1.5 Will you pre-approve a vendor sample prior to releasing the delivery? Please describe the
procedure.
3.1.6 Do you have model or preliminary series inspections etc?
3.2 QM in MM - Procurement and Purchasing - Vendor Evaluation
3.2.1 How do you currently evaluate vendors in your legacy system? Explain in detail.
3.2.2 "According to which criteria are your vendors valuated with regard to QM?
Goods receipt inspection, complaint against a vendor, audit etc."
3.2.3 Which subcriteria do you use for the quality score in the vendor evaluation and how are
these weighted with regard to the quality score?
3.2.4 "How is the quality score calculated with regard to the above criteria?
Quality score procedure"
3.2.5 In which periods of time are vendors evaluated?
3.3 QM in MM - Procurement and Purchasing - Editing of QM documents
3.3.1 "Do you use quality assurance agreements, which should be printed on purchasing
documents (for example, a purchase order or request for quotation)?
Material-vendor link Document Management System"
3.3.2 "Do you use technical terms of delivery at material level, which should also be printed on
the purchase order?
You can also store this information in the purchase order text. Document Management System"
3.4 QM in MM - Procurement and Purchasing - Processing of certificate Receipt
3.4.1 Which consequences should a missing certificate from a vendor have?
3.4.2 "Is there to be only one certificate for each goods receipt item?
Settings in the certificate type."
3.5 QM in MM - Quality Inspection in MM - Inspection Lot Creation
3.5.1 "How should inspection lots for goods receipts be created?
With or without reference to purchase order; automatic / manual dynamic modification, skip lot"
3.5.2 Should the goods receipt be posted to inspection stock?
3.5.3 "In which circumstances should only one inspection lot be created?
Summary of material document items."
3.5.4 "Do you work with inspection plans? Describe their structure and contents?
Transfer of legacy data"
3.5.5 "Describe the inspection instructions and specification, as well as all other documents
relevant to the quality inspection.
Flag for print control in Customizing for the inspection type."
3.5.6 Will you perform source inspections for your procured material? Please describe the
procedure.
3.5.7 If yes, what event will trigger a source inspection?
3.5.8 How will inspections be scheduled?
3.5.9 Should this material be re-inspected during the next goods receipt after a successful source
inspection?
3.5.10 What effects will a source inspection have on the subsequent goods receipt for the
inspected material?
3.5.11 Will you process recurring inspections for materials? (Note: This is only possible for batch-
managed materials). Provide examples.
3.6 QM in MM - Quality Inspection in MM - Sample Calculation and Sample Management
3.6.1 Are release or approval procedures set for the sample-drawing?
3.6.2 Should digital signature be used during sample-drawing?
3.6.3 Do you want to create sample labels? If so, describe the layout, size and content as well as
the location/printer at/on which they are to be created.
3.6.4 "Should physical samples be stored and checked for a specified period of time?
Storage locations and duration."
3.6.5 "Will you define procedures for physical-sample drawing based on different inspection
procedures?
Inspection planning"
3.6.6 In addition to planned physical samples, will you manually create physical samples for an
inspection lot?
3.6.7 What is to trigger the manual creation of physical samples?
3.6.8 "Describe the inspection instructions and specification, as well as all other documents
relevant to the quality inspection.
Flag for print control in Customizing for the inspection type."
3.6.9 "Describe the type of intervals, at which you want to inspect (time-based, quantity-based or
freely defined?).
Inspection point reference in results recording (routing header and operation detail level)."
3.6.10 "Is the sample-drawing instruction and/or inspection instruction to be printed? Describe
the content and the layout (barcoding).
Definition of SAPscript forms / layouts."
3.6.11 "Will you plan a sufficient number of physical samples for several inspections/inspection
characteristics?
Note the partial lot assignment in the sample-drawing procedure and in the details for the
inspection characteristics in the task list."
3.8 QM in MM - Quality Inspection in MM - Results recording
3.8.1 "Will you perform defects recording in addition to or as an alternative to results recording by
inspection characteristics?
See also the following process ""Defects recording""."
3.8.2 Do you want to use calculated characteristics?
3.8.3 Should unplanned, conditional or calculated characteristics be used?
3.8.4 How are inspection results to be valuated (for example, by comparing values to tolerance
ranges, number of nonconforming units, manually or automatically, with valuation rules or user
settings?).
3.8.5 Does the recording of specific results automatically creates a defect and quality
notification? Is a workflow be triggered? Provide an example.
3.8.6 "Describe the different authorization levels for inspectors.
Definition of activity groups."
3.8.7 "Will you use digital signatures to authenticate the user's identity during results recording?
Industries.)
Note: The requirement applies primarily to the chemical and pharmaceutical sectors."
3.8.8 Should inspection results be printed? If so, at what stage and on which printer?
3.8.9 Give examples of typical inspection instructions that you use in your company
3.8.10 should a quality notification be created and sent to the appropriate party based on an
inspection? If so, which party?
3.8.11 Is there to be only one quality notification or are more quality notifications allowed?
3.8.12 "Do you want user-specific work lists with automatic, dynamic display?
For example: Have the system make the date settings (current date plus x days, minus y days
and so on). This also applies to other selection fields."
3.8.13 "Will you use control charts to evaluate inspection results?
Level, material, lot, characteristic, work centre etc."
3.8.14 Will you record the costs for the quality inspection? If yes, will it be recorded by an annual
order for each material or by separate orders for each material?
3.8.15 Will you create internal QM orders to record inspection costs for all materials/inspection
lots for a given period (general QM order)?
3.8.16 Will you record and evaluate inspection costs for individual inspection lots (individual QM
orders)?
3.8.17 Will you use standard cost records for each type of inspection activity? Which activity
types or rates are used?
3.8.18 Will you define and confirm the actual inspection time for each inspection operation?
3.8.19 "What type of inspection activities (for example, machine, and labour) are to be recorded
in your inspection process?
Activity types for appraisal costs."
3.8.20 Describe how and when you want to settle quality costs (assign the calculated costs from
the QM order to another cost centre).
3.8.21 How frequently will you perform settlement?
3.8.22 "Do you want to trigger the workflow if the control limits are exceeded (creation of a defect
record)?
Creation of a quality notification from the valuation of the results."
3.8.23 "Do you want a simple recording of defects (that is an inspection without inspection plan)?
Defects recording for the inspection lot."
3.8.24 Will you record results for inspection points during the production process?
3.8.25 Which type of interval (time-related, quantity-related, or freely defined) will you use to
perform inspections?
3.8.26 "Should results for electrical test equipment be automatically copied?
QM-IDI"
3.8.27 Should inspection results be evaluated within the SAP System or using another system
(for example, a special statistics program)?
3.8.28 "Should times for inspection operations be confirmed?
Reference to QM order master data"
3.8.29 should inspection results be recorded at operation level for the worklist for partial lots or
physical samples, or for inspection points?
3.9 QM in MM - Quality Inspection in MM - Defects Recording
3.9.1 "Will you perform defects recording in addition to or as an alternative to results recording by
inspection characteristics?
See also the following process ""Defects recording""."
3.9.2 Will you use defect codes and code groups to catalog and determine defects? Describe the
current structure of the defect codes.
3.9.3 "Describe how you classify defects (for example, major defect or minor defect).
Defect class"
3.9.4 "Do you want to trigger a follow-up activity (Workflow) for specific defect classes, to
document the processing of defects?
Activation of a quality notification (table TQ17)."
3.9.5 Are the defects relevant for the calculation of the quality score?
3.10 QM in MM - Quality Inspection in MM - Usage Decision
3.10.1 "Who should make usage decisions for the inspection?
Reference to authorizations."
3.10.2 "Should automatic usage decisions be made during a goods receipt?
Environment settings at plant level in Customizing, indicator in material master"
3.10.3 "Please provide a list of your usage decision codes.
Example: A - Accepted A1 - Acceped as a lower grade material R - Reject scrap R1 - Rework the
rejected quantity"
3.10.4 Describe the inventory posting types that are triggered by a usage decision.
3.10.5 Will you record all inspection results prior to posting a usage decision? Are there any
exceptions (inspection termination)?
3.10.6 "Are there inspection characteristics, which should be inspected over a long period of
time?
Short-term usage decision"
3.10.7 Will you calculate quality scores based on the usage decision? Describe how quality
scores are calculated.
3.10.8 "Will you be using automatic follow-up actions that are triggered by usage decisions?
Describe these. spection lot is rejected or subsequent delivery).
For example: E-mail to the purchasing department if there is a complaint concerning an
inspection lot, subsequent delivery, printing of shop papers etc."
3.10.9 Will you use digital signatures to authenticate a user's identity in the usage decision
process? (Note: This requirement applies primarily to the chemical and pharmaceutical
industries.)
3.10.10 is there an automatic proposal for batch valuation?
3.10.11 "Will your batches be classified?
Transfer of characteristic values to the batch."
3.11 QM in MM - Quality notifications with complaint against vendor
3.11.1 Please describe the handling of inspection lots where the usage decision has determined
that it is to be rejected and returned to the vendor.
3.11.2 Will you record data (ie. defects, characteristic results, specification results) about the
defective material found in the stockroom or on the shop floor?
3.11.3 What documents should accompany the goods to be returned to the supplier ?
3.11.4 Will you create action plans/tasks for defective materials?
3.11.5 Will you be required to capture costs for material that is inspected as a result of a stock
purge?
3.11.6 Will you have a need to inspect/re-inspect defective material found in your stockroom or
on the production floor?
3.12 QM in MM - Quality notifications with complaint against vendor - creating and processing of
quality notifications
3.12.1 "In your company, who is responsible for the receipt or creation of quality notifications?
Call center organizational unit etc.?"
3.12.2 "In your company, who is responsible for processing the quality notifications that have
been created?
Coordination"
3.12.3 "Do you want to use different notification types?
Background: A customer may want to use the same notification types, for example, customer
complaint in different plants or according to different criteria."
3.12.4 "Do you want to create notifications using copy models?
Customizing: Define initial screens for notifications."
3.12.5 "How do you prioritize incoming notifications (complaints, queries and so on)?
For example: ""Very high"", ""high"" etc."
3.12.6 "Do you define specific periods of time for processing notifications?
Processing period for specific notification priorities."
3.12.7 "List the business partners (internal and/or external) whose address information you
require when creating the notification. Add other business partners, if necessary.
Partner definition."
3.12.8 "How do you describe the problem? Do you use a verbal description or standard codes?
Coding: Definition of catalog profile"
3.12.9 "Do you want to use specific catalogs for each material in notification processing?
Warning: Definition of catalog profile in material master: If necessary, provide a structure
according to material type, since material-specific catalogs increase the amount of data to be
maintained (such as catalogs etc.)."
3.12.10 "Do you record the performed activities that solved the customer problem in a
standardized way (for example, using standardized codes) in order to evaluate possible solutions
for a problem?
Coding of tasks, items and activities."
3.12.11 "Do you want to attach electronic documents (for example, inspection reports) to the
notification?
Linking of quality notifications to the Document Management System."
3.12.12 "Do you assign a responsible person to each task?
Note: An incorrect assignment is usually the result of a problem with the documentation."
3.12.13 "Do you have ad-hoc tasks that you always carry out for different notification types or
priorities? If so, describe these tasks.
Definition of response profiles."
3.12.14 "Do you want the person or coordinator responsible for a task to be notified automatically
by the system?
User-based workflow definition or definition using HR reporting structure."
3.12.15 "How do you want to structure the layout of your notification with regard to the problem
description, execution, items, tasks, activities?
Note: This applies to all notification types (Q1, Q2,Q3 etc.)."
3.12.16 "Do you want to advise your employees of ""related notifications"" during notification
processing?
Setting of screen group 025 ""Related notifications""."
3.12.17 "Do you want to allow or prevent certain procedures based on business
processes/events?
Definiton of user status."
3.12.18 "Which shop papers do you use to process notifications?
Documents that are usually sent to the nofication addressee (such as confirmation of receipt,
interim notices, 8D reports)."
3.12.19 "How many notifications do you receive each day or each year?
Defining number ranges for notifications."
3.12.20 "How is a quality notification processed in your company? Describe the process for
external or internal notifications.
Designing action box with sequential processing."
3.13 QM in MM - Information system - Evaluations in the Quality Information System
3.13.1 "Please describe in detail the different analyses/reports that you will use.
For each report, specify the receiver of the report, the reporting frequency and content of the
report. The content should describe the key figures of the report and state the different levels, at
which these key figures are aggregated."
3.14 QM in Production - Inspection during production - Inspection lot creation
3.14.1 "For which production/manufacturing types are inspections during production to be
performed?
Discrete manufacturing, repetitive or process manufacturing"
3.14.2 "Do you want to create manual inspection lots with reference to the production order?
Early inspection lot, maintenance of a customer-defined inspection type for the inspection lot
origin."
3.14.3 "For which production order types do you carry out QM inspections?
Reference to control of inspection types for order types (table T399X)."
3.14.4 "Will you be recording several results for a characteristic?
Reference to inspection point topics."
3.14.5 "For which objects will you be recording results?
Example for inspection point settings: Wire basket, shift, cylinder."
3.14.6 "How often do you want to inspect the objects given above?
For example: Every 100 pieces, every hour etc."
3.14.7 "Do you want to use inspections during production to check stock of goods receipts from
production?
Reference to early inspection lot, (type 04)."
3.14.8 "Do you want to plan an initial run for production inspection lots?
Creation of inspection lot before order release (manual) or with release of production order
(automatically)."
3.14.9 "Do you want inspection documents (such as inspection instruction, sample-drawing
instruction) to be printed at inspection lot creation? If so, in which work center are the documents
to be printed?
Indicator for print control in Customizing for the inspection type; Settings in the work center."
3.14.10 "Do you want to use quality inspections for external processing operations?
Detail screen in the operation of the routing and make inspection type settings."
3.14.11 "Describe the inspection instructions and specification, as well as all other documents
relevant to the quality inspection.
Flag for print control in Customizing for the inspection type."
3.15 QM in Production - Inspection during production - Results Recording
3.15.1 "How are you recording inspection results (for example by units to be inspected, for all
lots, for all inspection points or for all samples)?
Transaction QE51N."
3.15.2 How do you record results for inspections during production in your company? (for
example, qualitative, quantitative, variable, summarized, classed, single values)?
3.15.3 "Will you perform defects recording in addition to or as an alternative to results recording
by inspection characteristics?
See also the following process ""Defects recording""."
3.15.4 Do you want to use calculated characteristics?
3.15.5 Should unplanned, conditional or calculated characteristics be used?
3.15.6 How are inspection results to be valuated (for example, by comparing values to tolerance
ranges, number of nonconforming units, manually or automatically, with valuation rules or user
settings?).
3.15.7 Does the recording of specific results automatically create a defect and quality
notification? Is a workflow be triggered? Provide an example.
3.15.8 "Describe the different authorization levels for inspectors.
Definition of activity groups."
3.15.9 "Will you use digital signatures to authenticate the user's identity during results recording?
Industries.)
Note: The requirement applies primarily to the chemical and pharmaceutical sectors."
3.15.10 Is the operation sequence and the existence of inspection results to be checked?
3.15.11 "Will you be using control charts to evaluate inspection results and to monitor
production? If so, which control charts will you be using (x-bar, mean-value chart and so on)
The indicator in Customizing for control charts must not be set for modal control charts (control
chart on results recording screen)."
3.15.12 "What criteria do you use to group together inspection results for control charts?
SPC criteria define whether you run separate or joint control charts for different orders, work
centres, materials, manufacturers or customers."
3.15.13 "Are your materials managed in batches? If so, answer the following questions.
Batch number allocation."
3.15.14 "Will you have several batches for a production order?
Partial lot assignment/batch number allocation at production order header level."
3.15.15 "Will batches be classified based on inspection results?
Linking of master inspection characteristic / class characteristic."
3.15.16 "Will you be recording quality inspection costs for inspections during production?
Note: Costs are recorded at operation level; Settings for activity types / default cost records;
Recording of actual inspection duration; Quality costs are settled to the PP order."
3.15.17 should inspection results be printed? If so, at what stage and on which printer?
3.15.18 Give examples of typical inspection instructions that you use in your company
3.15.19 Should a quality notification be created and sent to the appropriate party based on an
inspection? If so, which party?
3.15.20 Is there to be only one quality notification or are more quality notifications allowed?
3.15.21 "Do you want user-specific work lists with automatic, dynamic display?
For example: Have the system make the date settings (current date plus x days, minus y days
and so on). This also applies to other selection fields."
3.15.22 "Which criteria are to be used for inspection point completion?
Quantity confirmation/ automatic confirmation / partial lot assignment"
3.16 QM in Production - Inspection during production - Defects
Recording
3.16.1 "Will you perform defects recording in addition to or as an alternative to results recording
by inspection characteristics?
See also the following process ""Defects recording""."
3.16.2 Will you use defect codes and code groups to catalog and determine defects? Describe
the current structure of the defect codes.
3.16.3 "Describe how you classify defects (for example, major defect or minor defect).
Defect class"
3.16.4 "Do you want to trigger a follow-up activity (Workflow) for specific defect classes, to
document the processing of defects?
Activation of a quality notification (table TQ17)."
3.16.5 Are the defects relevant for the calculation of the quality score?
3.17 QM in Production - Inspection during production - Usage Decision
3.17.1 "Who should make usage decisions for the inspection?
Reference to authorizations."
3.17.2 Do you want automatic usage decisions in inspections during production?
3.17.3 "Please provide a list of your usage decision codes.
Example: A - Accepted A1 - Acceped as a lower grade material R - Reject scrap R1 - Rework the
rejected quantity"
3.17.4 Will you calculate quality scores based on the usage decision? Describe how quality
scores are calculated.
3.17.5 "Will you be using automatic follow-up actions that are triggered by usage decisions?
Describe these. spection lot is rejected or subsequent delivery).
For example: E-mail to the purchasing department if there is a complaint concerning an
inspection lot, subsequent delivery, printing of shop papers etc."
3.17.6 Will you use digital signatures to authenticate a user's identity in the usage decision
process? (Note: This requirement applies primarily to the chemical and pharmaceutical
industries.)
3.18 QM in Production - QI for Goods Receipt from Production - Inspection Lot Creation
3.18.1 "For which production/manufacturing types do you want to inspect the ""goods receipt
from production"" in the warehouse?
Discrete manufacturing, repetitive manufacturing or process manufacturing."
3.18.2 "Will you be creating inspections at goods receipt from production automatically or
manually?
Final inspections in production"
3.18.3 Are the goods to be posted to inspection stock (once the goods have been received by
the warehouse from production)?
3.18.4 "Do you want to set up an inspection lot approval procedure?
Maintenance of the material authorization in the QM view of the material master."
3.18.5 "Will you be recording several results for a characteristic?
Reference to inspection point topics."
3.18.6 "For which objects will you be recording results?
Example for inspection point settings: Wire basket, shift, cylinder."
3.18.7 "How often do you want to inspect the objects given above?
For example: Every 100 pieces, every hour etc."
3.18.8 "Describe the inspection instructions and specification, as well as all other documents
relevant to the quality inspection.
Flag for print control in Customizing for the inspection type."
3.18.9 At which stage or on which printer do you want to print the documents?