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QUALITY ASSURANCE IN ANALYTICAL CHEMISTRY
Quality management activities are those that ensure that a company's products are
exactly what they are supposed to be, that is, they meet all their specifications.
Quality assurance (QA) and quality control (QC) are two of the main activities that are
required to ensure a quality product.
What is a QA report?
The term "quality assurance" means maintaining a high quality of health care by
constantly measuring the effectiveness of the organizations that provide it. In the
United States, two nonprofit groups dominate the performance-measurement field.
The National Committee for Quality Assurance accredits health plans, provider groups,
and various medical businesses. The Joint Commission focuses on hospitals,
laboratories, and many types of medical institutions.
The processes that ensure production quality meets the requirements of customers.
This is an approach that aims to achieve quality by organising every process to get the
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product 'right first time' and prevent mistakes ever happening. This is also known as a
'zero defect' approach.
Costs are reduced because there is less wastage and re-working of faulty
products as the product is checked at every stage
It can help improve worker motivation as workers have more ownership and
recognition for their work (see Herzberg)
It can help break down 'us and them' barriers between workers and managers as
it eliminates the feeling of being checked up on
With all staff responsible for quality, this can help the firm gain marketing
advantages arising from its consistent level of quality
feedback. Traceability, in this context, requires that all steps in a procedure can be
standards, calculations, etc. For example, where a balance is used in a laboratory, the
accuracy of measurement must be regularly checked. The weights used for this purpose
should either have a certificate demonstrating that they conform to a standard, or the
balance must be regularly checked against such standards by the regular use of check
weights which are well documented and thus can be linked within the laboratory to the
calibration standard. This principle also applies to the calibration of other equipment.
Feedback is the principle that problems or omissions in the AQA system should be
brought to the attention of management. Where standards in the laboratory fall below
acceptable limits, procedures should ensure that this is easily recognised and corrected.
for corrective action, must be identified. The procedures for achieving this recognition
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